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STEPS Home Care

Offers Home Care

40 Reviews
2020
Call (800) 973-1841
STEPS Home Care (800) 973-1841
STEPS Home Care
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Reviews of STEPS Home Care

40 Reviews Write a review

Home Care Reviews for STEPS Home Care

January 22, 2020

By Kathy B_16

I am a current client of this provider

It has taken a huge weight off my shoulder. Someone else takes on the health insurance company, and someone takes on having to monitor, hire, fire, and everything to do with the home health care. I would tell a friend that you can't always blame the provider for the aides level of quality.

Provider Response

Kathy, thank you very much for your review. Our entire purpose is to help take on some of the burden from the families of our patients. Handling the Long Term Care Insurance is certainly one of those burdens we handle for the family if necessary.

January 22, 2020

By Jim M_24

I am a current client of this provider

They show up on time. They help my wife out with as much as possible. It makes my life easier because they do things for her. They are very good. They get back to you if you have a problem.

Provider Response

Jim, it has been a pleasure helping your wife. We're so happy to have been able to provide you with the help and stability you wanted. Thank you for your kind words.

January 22, 2020

By Susann C

I am a current client of this provider

We no longer have to worry about my mom, who was previously living alone. We do not need to worry about her as much with them here. They are very responsive, and the personnel is very good. We had to find the right fit and now we have the right people.

Provider Response

Susann, we really appreciate the positive feedback. Relieving our clients and their families of worry is a primary focus of ours. We are very happy to hear we were able to find the right fit.

January 18, 2020

By Anonymous_3059

I am a current client of this provider

They are always here and the girls are prompt. I am a tax attorney and it is very important that I get timely help. They are prompt and schedule oriented.

December 23, 2019

By Julia S_2

I am a current client of this provider

I think they could have better communication and better training of new staff. They could train their staff because our fill-in person wasn't trained enough. She did some things that were not safe for my mother.

Provider Response

Julia, thank you for your feedback. We certainly take this very seriously. We generally have both our RN Director and one of our Care Coordinators discuss the case with any new or fill-in Caregiver either in the office or over the phone. We then provide on-site Orientation in the home to further support those previous conversations. If that did not happen in the case you reference, it was an oversight and we apologize. We will review this, and make sure it doesn't happen again. Thank you though for the otherwise positive review.

December 19, 2019

By Benjamin M_1

I am a past client of this provider

I didn't have to worry about them or how they were doing after their surgeries. It was nice having a caregiver there watching over them and making sure all post op work was completed. I like their CEO and the nurse. I like the quality of care they provided.

Provider Response

Benjamin, it was a pleasure having the opportunity to help your parents in their time of need. Thank you very much for your positive review and kind words.

November 21, 2019

By Jerome "Jack" D

I am a current client of this provider

They always make sure I have somebody. Even when a care individual is not available, they send somebody else. They respond very quickly to any requests I have.

November 21, 2019

By Donna L_7

I am a current client of this provider

I don't have to worry about my mom's care. I can be away for a few days and not have to worry. They are reliable, and the staff is trustworthy. They are great aides, and I have no worries.

Provider Response

Thank you Donna. We really enjoy helping take care of your Mom. She is a pleasure!

November 19, 2019

By Lisa L_10

I am a current client of this provider

Right now he is stable and doesn't need major assistance, but overall they are fine. He's had the same caregiver for a while. They are very acceptable to the clients and very responsive to specific needs. My dad has to come home and have in-home transfusions and the president personally spent a day finding people who could come and do that.

November 19, 2019

By Sherry B_5

I am a current client of this provider

They make my life very easy because I feel comfortable with the care she is receiving. The aides that we have are punctual and responsible.

Provider Response

Thank you Sherry! We're so happy that your mother-in-law is safe and happy, and that we have a small part in that.

November 15, 2019

By Anonymous_2753

I am a current client of this provider

I can have someone virtually every day if needed, like on holidays. That's helpful for me. There's also always someone to cover when the regular caregiver is out. The agency is supposed to call me whenever there's a change in personnel, but they call my mother. They're also expensive.

October 28, 2019

By Lila S_1

I am a current client of this provider

They could help me with dressing, washing, cooking, and cleaning. I like that they are able to get me a caregiver rather quickly.

October 23, 2019

By Lew N

I am a current client of this provider

She drives, which helps me because I am not driving anymore. My aide is very capable, and she does her job very well. She is always on time. I have no complaints with her.

Provider Response

Mr N, thank you very much for the kind review. We are honored to have been able to help you for the past 4 years. My time has flown. We're very happy to hear after all this time, you had such kind words to say about us.

October 18, 2019

By Jim

I am a current client of this provider

We are working with STEPS Home Care for two months now. They're excellent. I never had any problems with the caregivers. They come on time, they're very cooperative, and they're very good with my wife. So far, so good. They help my wife with showering, they walk with her, they do small chores in the house, and they help change her diapers. They were the first to call. They're very cooperative and very nice. Scheduling and billing are excellent.

Provider Response

Jim, thank you very much for your review. We are very excited to hear you are having such a positive experience with us.

September 25, 2019

By Sara G_1

I am a current client of this provider

The quality of the people that they have allowed me to interact with is great. Their in-house staff and nurses are very much involved with the running of the facility. They are concerned with their clients, and it shows. They send out terrific people to take care of your loved ones.

September 25, 2019

By Margaret F_4

I am a current client of this provider

My mother doesn't have a tremendous level of care. They are conscientious, and they provide care despite the difficulties of getting people.

September 10, 2019

By Anonymous_2466

I am a current client of this provider

They have sent people that have worked out for me. I like that they are reliable.

September 10, 2019

By Anonymous_1472

I am a current client of this provider

It allows her to live independently in her home. They help with daily living activities. They have been very responsive to our needs.

August 27, 2019

By Margaret "Peggy" F

I am a past client of this provider

She helped with socialization and helped to clean my aunt's apartment. I like the services that they offered. When they had good people, they were really good.

August 27, 2019

By Jane G_6

I am a current client of this provider

They have found home health aides that my mother really likes. I have had a wonderful experience with the aide that they have sent for my mom.

August 20, 2019

By Ruben E

I am a current client of this provider

It relieved me of concern of her day to day well being and knowing their is companionship that the care provider provides. I like the flexibility and responsiveness.

Provider Response

Ruben, thank you for your kind words. We have really enjoyed helping take care of your Mom, and providing the peace of mind it allows you.

August 20, 2019

By Dominick R_1

I am a current client of this provider

It's made life much easier for me. I'm more confident that I can do things. I eat better. In general, my life has improved significantly. They're very reliable and provide good homecare aides. They always let me know if someone can't make it and send someone else.

Provider Response

Dominick, we are very pleased that we have helped make your life easier. Thank you for your review. We look forward to continue helping you with your day.

August 20, 2019

By Bob A

I am a current client of this provider

They take care of all of the paper work for all of the insurance so I don't have to. They call when there is going to be a disruption of service and get people here whenever we need them.

Provider Response

Mr A, we appreciate your great review. We specialize in working with clients who have Long Term Care insurance. So, I'm very glad to hear you are happy with how we're helping you with that. It is a pleasure working with you and your wife. Thanks again!

July 05, 2019

By Anonymous_2180

I am a current client of this provider

I would like for them to take my loved one out for walks more often. I like the caregivers that they have sent.

Provider Response

Thank you for your feedback. We are very happy to hear you are pleased with the Caregivers we have placed on the case so far. If you haven't already, please contact you dedicated Care Coordinator to request that the Caregivers go out for walks with your loved on more often. We love to get our clients out of the house when possible. It is something we can certainly do.

July 05, 2019

By Edna L

I am a current client of this provider

I like that they have outings every weekend and they inform me of opportunities to go on those. They are very professional and responsive.

Provider Response

Edna, thank you very much! We love the positive feedback from our clients. It has been a pleasure working with you and your husband. I'm glad to hear everything is going well. Have a great day!

July 05, 2019

By Harold M_2

I am a current client of this provider

I like the idea of having someone here if I need them. Everyone has been pleasant to work with.

Provider Response

Harold, thank you very much for your positive feedback. It has been a pleasure working with you. We've very happy to know that our Caregivers help you feel safe at home. Have a great day.

July 05, 2019

By Carolyn C_9

I am a current client of this provider

They have been positive, but we just need the attendant to be more deliberate. The attendant could be more interactive.

Provider Response

Carolyn, we have enjoyed helping your Mom. We are very happy that you, and your Mom, have had a positive experience so far. I will make sure your Care Coordinator reaches out to you to get more detail regarding what you would like to see happen moving forward. I'm certain we can get her to be more interactive with your Mom. Thank you very much for your feedback.

June 05, 2019

By Melissa Z

I am a current client of this provider

We need the services because my mother had a bad fall, so we needed someone to help take care of my grandmother. They have taken out a lot of the stress and uncertainty. They're flexible with the days and times that we have caregivers, and they have a range of help and caregivers.

Provider Response

Melissa, thank you for your kind words. It's our pleasure to help take care of your mother.

June 05, 2019

By Mary N_10

I am a current client of this provider

The services have helped my life immeasurably. The caregiver is just wonderful. They are very responsive.

Provider Response

Thank you Mary. I'm glad we were able to help your husband. We look forward to helping moving forward. Have a great day!

June 05, 2019

By Julia S

I am a past client of this provider

It certainly made life much easier for me because I am confident that my parents were being taken care of. I would know if anything went wrong immediately. We had been through two other home care agencies that were so awful, and even if they we found a new agency that was average we would have been fine, but STEPS was better than that! The people they sent were compassionate, professional, they had good response time, and they were on a whole new level.

Provider Response

Julia, thank you! We are thrilled to be able to help take care of your parents. It really is our pleasure.

June 05, 2019

By Leo C_3

I am a current client of this provider

They do the meals and cleaning for us because we're old. They've made a big difference and had a positive impact. They do what they're supposed to do with no problems. They have good service, and I have no complaints.

Provider Response

Thank you Mr. C! We are very glad to be of help to your and your wife. Thank you for the kind words. Have a great day!

May 06, 2019

By Anonymous_1856

I am a past client of this provider

They weren't very helpful for us. They could have been more diligent and on time. They could give the aides more information about the families that they help so they are more prepared.

April 29, 2019

By April P

I am a past client of this provider

They drove her around, and they were pleasant. They were very responsive.

March 26, 2019

By Anonymous_1648

I am a current client of this provider

They help my loved one, but they help me more. It gives me some freedom. It can always be better. They could always be better. Some of the caregivers are good, others are not as good. I would like it if we could have more steady caregivers.

March 26, 2019

By Margaret "Dottie" M

I am a past client of this provider

They understood everything that we needed. They were down to earth, and they knew what they needed to do.

March 22, 2019

By Peter S_2

I am a past client of this provider

They provided the care as soon as possible because she was in the hospital and was released quickly. They worked quickly to get everything in place for her. I liked that they were quick to serve, quick to answer problems, and quick with troubleshooting. They always had positions filled.

March 14, 2019

By Kelly C_3

I am a current client of this provider

He's outstanding. He has done everything to make my experience positive. The way he takes care of us is amazing. He is exemplary in every aspect. Other than giving us our caregiver, they haven't been very available when I need them.

March 14, 2019

By Alan G_3

I am a current client of this provider

They give me confidence for the three days we use them, and they have been extremely reliable. I like that one of the staff members has been responsive, reliable, and present. So far we have had two different caregivers, and they have been excellent.

Provider Response

Alan, thank you very much for your kind words and taking the time to give us a positive review.

March 05, 2019

By Alan G.

I am a current client of this provider

Barbara M. has been an incredibly available, knowledgeable, concerned and resourceful home care "partner" from the first time we met. So far, she has provided two excellent aides for my mother's home care. She stays on top of what's going on in the home and stays in close touch with our family to make sure we don't miss anything. I have dealt with two other home care agencies in the past, and STEPS has been by far the best in terms of quality of their aids, accessibility, and follow through.

March 04, 2019

By lovingson12

I am a past client of this provider

I can't say enough about Shan and his team at STEPS Home Care. I am a young man with a list of needs just to get through my everyday of life. From the day I met with Shan he made me feel as if I was a family member of his own. The aid he paired me up with was ABOVE AND BEYOND! I am very grateful to be dealing with STEPS!
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About STEPS Home Care

STEPS Home Care is a family, female, and locally owned Licensed Home Care Agency providing Concierge Home Care in the New York Metropolitan Area.

THE STEPS DIFFERENCE

We understand caring for loved ones can be challenging and stressful. STEPS evolved from the experiences of caring for our family. Our goal is simple: provide you with peace of mind. In order to do this, we use 3 guiding principles: Family, Passion, and Stability.

FAMILY

Headquartered in White Plains, NY, STEPS Home Care is a family, female, and locally owned company. We are people just like you, who have had to care for aging loves ones. We know from experience the stress involved in coordinating home care for your family sometimes from several hours away. Our family is here to help yours. We will take care of your Mom or Dad just as we have taken care of our own. You are not alone.

PASSION

At STEPS, everyone has passion and pride in everything they do, including hiring Caregivers with the same devotion. We started the agency to share our passion for caring for families. Our management team knows every family, makes a point to be actively involved in the care coordination, and stays in constant contact with you.

STABILITY

We strategically recruit Caregivers with previous experience, excellent references, and specific skills (i.e. drivers, dementia, fall prevention, etc.). Then we pay them well above the industry average, and provide a comprehensive benefits package. This results in in a much more stable workforce. Our focus on hiring the best Caregivers and treating them well, combined with our attention to finding the Right Fit results in longer lasting relationships.

SERVICES

STEPS Home Care offers a continuum of Concierge services that vary according to the level of care and the amount of time you need a Caregiver on a weekly basis. Our care ranges from Companion Care to more complicated Skilled Nursing. So, as the situation changes over time, we can revise the Plan of Care to evolve along with it. We service Westchester, Fairfield, and Nassau Counties, and Manhattan and Riverdale.

Photos of STEPS Home Care

Services and Amenities of STEPS Home Care

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach, Workers Comp, Va Benefits

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: 1996L001
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STEPS Home Care

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