We are working with STEPS Home Care for two months now. They're excellent. I never had any problems with the caregivers. They come on time, they're very cooperative, and they're very good with my wife. So far, so good. They help my wife with showering, they walk with her, they do small chores in the house, and they help change her diapers. They were the first to call. They're very cooperative and very nice. Scheduling and billing are excellent.
STEPS Home Care
Offers Home Care
32 Reviews
Call
(800) 973-1841
Reviews of STEPS Home Care
Home Care Reviews for STEPS Home Care
October 18, 2019
I am a current client of this provider
September 25, 2019
I am a current client of this provider
The quality of the people that they have allowed me to interact with is great. Their in-house staff and nurses are very much involved with the running of the facility. They are concerned with their clients, and it shows.
They send out terrific people to take care of your loved ones.
September 25, 2019
I am a current client of this provider
My mother doesn't have a tremendous level of care.
They are conscientious, and they provide care despite the difficulties of getting people.
September 10, 2019
I am a current client of this provider
They have sent people that have worked out for me.
I like that they are reliable.
September 10, 2019
I am a current client of this provider
It allows her to live independently in her home. They help with daily living activities.
They have been very responsive to our needs.
August 27, 2019
I am a past client of this provider
She helped with socialization and helped to clean my aunt's apartment.
I like the services that they offered. When they had good people, they were really good.
August 27, 2019
I am a current client of this provider
They have found home health aides that my mother really likes.
I have had a wonderful experience with the aide that they have sent for my mom.
August 20, 2019
I am a current client of this provider
It relieved me of concern of her day to day well being and knowing their is companionship that the care provider provides.
I like the flexibility and responsiveness.
Provider Response
Ruben, thank you for your kind words. We have really enjoyed helping take care of your Mom, and providing the peace of mind it allows you.
August 20, 2019
I am a current client of this provider
It's made life much easier for me. I'm more confident that I can do things. I eat better. In general, my life has improved significantly.
They're very reliable and provide good homecare aides. They always let me know if someone can't make it and send someone else.
Provider Response
Dominick, we are very pleased that we have helped make your life easier. Thank you for your review. We look forward to continue helping you with your day.
August 20, 2019
I am a current client of this provider
They take care of all of the paper work for all of the insurance so I don't have to.
They call when there is going to be a disruption of service and get people here whenever we need them.
Provider Response
Mr A, we appreciate your great review. We specialize in working with clients who have Long Term Care insurance. So, I'm very glad to hear you are happy with how we're helping you with that. It is a pleasure working with you and your wife. Thanks again!
July 05, 2019
I am a current client of this provider
I would like for them to take my loved one out for walks more often.
I like the caregivers that they have sent.
Provider Response
Thank you for your feedback. We are very happy to hear you are pleased with the Caregivers we have placed on the case so far. If you haven't already, please contact you dedicated Care Coordinator to request that the Caregivers go out for walks with your loved on more often. We love to get our clients out of the house when possible. It is something we can certainly do.
July 05, 2019
I am a current client of this provider
I like that they have outings every weekend and they inform me of opportunities to go on those.
They are very professional and responsive.
Provider Response
Edna, thank you very much! We love the positive feedback from our clients. It has been a pleasure working with you and your husband. I'm glad to hear everything is going well. Have a great day!
July 05, 2019
I am a current client of this provider
I like the idea of having someone here if I need them.
Everyone has been pleasant to work with.
Provider Response
Harold, thank you very much for your positive feedback. It has been a pleasure working with you. We've very happy to know that our Caregivers help you feel safe at home. Have a great day.
July 05, 2019
I am a current client of this provider
They have been positive, but we just need the attendant to be more deliberate.
The attendant could be more interactive.
Provider Response
Carolyn, we have enjoyed helping your Mom. We are very happy that you, and your Mom, have had a positive experience so far. I will make sure your Care Coordinator reaches out to you to get more detail regarding what you would like to see happen moving forward. I'm certain we can get her to be more interactive with your Mom. Thank you very much for your feedback.
June 05, 2019
I am a current client of this provider
We need the services because my mother had a bad fall, so we needed someone to help take care of my grandmother. They have taken out a lot of the stress and uncertainty.
They're flexible with the days and times that we have caregivers, and they have a range of help and caregivers.
Provider Response
Melissa, thank you for your kind words. It's our pleasure to help take care of your mother.
June 05, 2019
I am a current client of this provider
The services have helped my life immeasurably. The caregiver is just wonderful.
They are very responsive.
Provider Response
Thank you Mary. I'm glad we were able to help your husband. We look forward to helping moving forward. Have a great day!
June 05, 2019
I am a past client of this provider
It certainly made life much easier for me because I am confident that my parents were being taken care of. I would know if anything went wrong immediately.
We had been through two other home care agencies that were so awful, and even if they we found a new agency that was average we would have been fine, but STEPS was better than that! The people they sent were compassionate, professional, they had good response time, and they were on a whole new level.
Provider Response
Julia, thank you! We are thrilled to be able to help take care of your parents. It really is our pleasure.
June 05, 2019
I am a current client of this provider
They do the meals and cleaning for us because we're old. They've made a big difference and had a positive impact.
They do what they're supposed to do with no problems. They have good service, and I have no complaints.
Provider Response
Thank you Mr. C! We are very glad to be of help to your and your wife. Thank you for the kind words. Have a great day!
May 07, 2019
I am a current client of this provider
My mother-in-law is in a living facility, so the services give us a peace of mind.
The staff has been responsive and very reliable. We're happy with the people that they've sent to us so far.
Provider Response
Thank you Sherry! We're so happy that your mother-in-law is safe and happy, and that we have a small part in that.
May 06, 2019
I am a current client of this provider
I don't have to worry about my mom. If I don't show up every day, I know she's in good hands. She seems happy and content.
They are very professional and they take care of the patient. They never miss a day. There is always someone there.
Provider Response
Thank you Donna. We really enjoy helping take care of your Mom. She is a pleasure!
May 06, 2019
I am a past client of this provider
They weren't very helpful for us. They could have been more diligent and on time.
They could give the aides more information about the families that they help so they are more prepared.
April 29, 2019
I am a past client of this provider
They drove her around, and they were pleasant.
They were very responsive.
April 16, 2019
I am a current client of this provider
The caregivers help me do the things I want to do, like showering and applying ointments. The agency provides the help I need.
I like the caregivers that the agency has provided. The local supervisor is very informative, accommodating, and helpful.
April 16, 2019
I am a current client of this provider
I am 87 and there are a lot of things that I can't do for myself like cleaning and personal care.
I like that they have excellent care, and it is everything that I wanted because I have long term care.
April 16, 2019
I am a current client of this provider
I'm partially disabled, and I have someone here to help me. I need them.
The quality of the people is fine. They do their work, and it's very satisfactory.
March 26, 2019
I am a current client of this provider
They help my loved one, but they help me more. It gives me some freedom. It can always be better.
They could always be better. Some of the caregivers are good, others are not as good. I would like it if we could have more steady caregivers.
March 26, 2019
I am a past client of this provider
They understood everything that we needed.
They were down to earth, and they knew what they needed to do.
March 22, 2019
I am a past client of this provider
They provided the care as soon as possible because she was in the hospital and was released quickly. They worked quickly to get everything in place for her.
I liked that they were quick to serve, quick to answer problems, and quick with troubleshooting. They always had positions filled.
March 14, 2019
I am a current client of this provider
He's outstanding. He has done everything to make my experience positive. The way he takes care of us is amazing. He is exemplary in every aspect.
Other than giving us our caregiver, they haven't been very available when I need them.
March 14, 2019
I am a current client of this provider
They give me confidence for the three days we use them, and they have been extremely reliable.
I like that one of the staff members has been responsive, reliable, and present. So far we have had two different caregivers, and they have been excellent.
Provider Response
Alan, thank you very much for your kind words and taking the time to give us a positive review.
March 05, 2019
I am a current client of this provider
Barbara M. has been an incredibly available, knowledgeable, concerned and resourceful home care "partner" from the first time we met. So far, she has provided two excellent aides for my mother's home care.
She stays on top of what's going on in the home and stays in close touch with our family to make sure we don't miss anything.
I have dealt with two other home care agencies in the past, and STEPS has been by far the best in terms of quality of their aids, accessibility, and follow through.
March 04, 2019
I am a past client of this provider
I can't say enough about Shan and his team at STEPS Home Care. I am a young man with a list of needs just to get through my everyday of life. From the day I met with Shan he made me feel as if I was a family member of his own. The aid he paired me up with was ABOVE AND BEYOND! I am very grateful to be dealing with STEPS!
About STEPS Home Care
STEPS Home Care is a family, female, and locally owned Licensed Home Care Agency providing Concierge Home Care in the New York Metropolitan Area.
THE STEPS DIFFERENCE We understand caring for loved ones can be challenging and stressful. STEPS evolved from the experiences of caring for our family. Our goal is simple: provide you with peace of mind. In order to do this, we use 3 guiding principles: Family, Passion, and Stability. FAMILY Headquartered in White Plains, NY, STEPS Home Care is a family, female, and locally owned company. We are people just like you, who have had to care for aging loves ones. We know from experience the stress involved in coordinating home care for your family sometimes from several hours away. Our family is here to help yours. We will take care of your Mom or Dad just as we have taken care of our own. You are not alone. PASSION At STEPS, everyone has passion and pride in everything they do, including hiring Caregivers with the same devotion. We started the agency to share our passion for caring for families. Our management team knows every family, makes a point to be actively involved in the care coordination, and stays in constant contact with you. STABILITY We strategically recruit Caregivers with previous experience, excellent references, and specific skills (i.e. drivers, dementia, fall prevention, etc.). Then we pay them well above the industry average, and provide a comprehensive benefits package. This results in in a much more stable workforce. Our focus on hiring the best Caregivers and treating them well, combined with our attention to finding the Right Fit results in longer lasting relationships. SERVICES STEPS Home Care offers a continuum of Concierge services that vary according to the level of care and the amount of time you need a Caregiver on a weekly basis. Our care ranges from Companion Care to more complicated Skilled Nursing. So, as the situation changes over time, we can revise the Plan of Care to evolve along with it. We service Westchester, Fairfield, and Nassau Counties, and Manhattan and Riverdale.
Services and Amenities of STEPS Home Care
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Ach, Workers Comp, Va Benefits
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: 1996L001
