The client is happy, therefore I am happy.
They are very professional.
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Reviews of STEPS Home Care
Home Care Reviews for STEPS Home Care
December 22, 2020
I am a current client of this provider
December 18, 2020
I am a current client of this provider
I appreciate that they are professional and helpful to my mother and they brought peace of mind to us.
They have been responsive and they communicate very well with us.
December 11, 2020
I am a current client of this provider
They do body care after his shower.
I like the personnel. I like the attention they take.
December 11, 2020
I am a current client of this provider
They're a necessity. I have to walk very gingerly and they get me transportation.
I've been satisfied and had a few aides come in, especially during the COVID time.
Provider Response
Mr N, thank you very much for the kind review. We are honored to have been able to help you for the past 4 years. My time has flown. We're very happy to hear after all this time, you had such kind words to say about us.
November 30, 2020
I am a current client of this provider
They have been very flexible in working with me in order to schedule people who I felt could best take care of my mother.
I had to go through 3-4 people before we found the right person to take care of my mother.
November 20, 2020
I am a current client of this provider
They bathe him and change his diaper. They sit with him, they exercise him, and they give me a break.
They are reliable, and they have someone here when I need them.
November 17, 2020
I am a current client of this provider
Otherwise, it would be me taking care of the client.
They really screen their caregivers and get excellent people.
October 28, 2020
I am a past client of this provider
They were very thorough. They helped to make sure he was steady on his feet and was able to get up the steps. They helped him pick up stuff.
They were responsive.
October 27, 2020
I am a current client of this provider
She is 97. She feels safe and she feels secure.
They check all the boxes. They do their jobs diligently.
October 15, 2020
I am a past client of this provider
They helped most through their companionship and attending effectively to her day-to-day needs.
I liked their flexibility and responsiveness.
Provider Response
Ruben, thank you for your kind words. We have really enjoyed helping take care of your Mom, and providing the peace of mind it allows you.
September 29, 2020
I am a current client of this provider
They seem to be able to do whatever is necessary.
I've liked the staff. We've been very satisfied.
September 23, 2020
I am a current client of this provider
The caregivers we have are excellent and on time.
This agency is attentive and efficient.
Provider Response
Edna, thank you very much! We love the positive feedback from our clients. It has been a pleasure working with you and your husband. I'm glad to hear everything is going well. Have a great day!
August 28, 2020
I am a current client of this provider
They have helped change his wife's daily life because she was the primary caregiver. They could assist more with housekeeping.
The administration has been great, very effective and the aide thus far has been very good.
August 27, 2020
I am a current client of this provider
They manage how he walks and how he is helped at night with going to urinate.
They could be a little quicker on some things.
July 31, 2020
I am a current client of this provider
They are with her 24 hours a day so they help her in anything that she need.
We have been using them for 2 years and they are very reliable. If one of the aides can't make it they make sure they have someone else.
Provider Response
Thank you Sherry! We're so happy that your mother-in-law is safe and happy, and that we have a small part in that.
July 29, 2020
I am a current client of this provider
They oversee their people and they are communicative.
They are responsive and they have always sent good people.
Provider Response
Thank you Mr. C! We are very glad to be of help to your and your wife. Thank you for the kind words. Have a great day!
July 22, 2020
I am a past client of this provider
Sometimes the caregivers aren't always the best. I know that it isn't an easy job though. Some of the caregivers spent too much time on their phones.
The customer service was excellent.
Provider Response
Kathy, thank you very much for your review. Our entire purpose is to help take on some of the burden from the families of our patients. Handling the Long Term Care Insurance is certainly one of those burdens we handle for the family if necessary.
July 22, 2020
I am a current client of this provider
I would not be at home without them. They keep me mobile so I can get around.
The aides that they send me are very attentive. They anticipate my needs. I have been very pleased with them.
Provider Response
Dominick, we are very pleased that we have helped make your life easier. Thank you for your review. We look forward to continue helping you with your day.
January 22, 2020
I am a current client of this provider
They show up on time. They help my wife out with as much as possible. It makes my life easier because they do things for her.
They are very good. They get back to you if you have a problem.
Provider Response
Jim, it has been a pleasure helping your wife. We're so happy to have been able to provide you with the help and stability you wanted. Thank you for your kind words.
January 22, 2020
I am a current client of this provider
We no longer have to worry about my mom, who was previously living alone. We do not need to worry about her as much with them here.
They are very responsive, and the personnel is very good. We had to find the right fit and now we have the right people.
Provider Response
Susann, we really appreciate the positive feedback. Relieving our clients and their families of worry is a primary focus of ours. We are very happy to hear we were able to find the right fit.
January 18, 2020
I am a current client of this provider
They are always here and the girls are prompt. I am a tax attorney and it is very important that I get timely help.
They are prompt and schedule oriented.
December 23, 2019
I am a current client of this provider
I think they could have better communication and better training of new staff.
They could train their staff because our fill-in person wasn't trained enough. She did some things that were not safe for my mother.
Provider Response
Julia, thank you for your feedback. We certainly take this very seriously. We generally have both our RN Director and one of our Care Coordinators discuss the case with any new or fill-in Caregiver either in the office or over the phone. We then provide on-site Orientation in the home to further support those previous conversations. If that did not happen in the case you reference, it was an oversight and we apologize. We will review this, and make sure it doesn't happen again. Thank you though for the otherwise positive review.
December 19, 2019
I am a past client of this provider
I didn't have to worry about them or how they were doing after their surgeries. It was nice having a caregiver there watching over them and making sure all post op work was completed.
I like their CEO and the nurse. I like the quality of care they provided.
Provider Response
Benjamin, it was a pleasure having the opportunity to help your parents in their time of need. Thank you very much for your positive review and kind words.
November 21, 2019
I am a current client of this provider
I don't have to worry about my mom's care. I can be away for a few days and not have to worry.
They are reliable, and the staff is trustworthy. They are great aides, and I have no worries.
Provider Response
Thank you Donna. We really enjoy helping take care of your Mom. She is a pleasure!
November 19, 2019
I am a current client of this provider
Right now he is stable and doesn't need major assistance, but overall they are fine. He's had the same caregiver for a while.
They are very acceptable to the clients and very responsive to specific needs. My dad has to come home and have in-home transfusions and the president personally spent a day finding people who could come and do that.
November 15, 2019
I am a current client of this provider
I can have someone virtually every day if needed, like on holidays. That's helpful for me. There's also always someone to cover when the regular caregiver is out.
The agency is supposed to call me whenever there's a change in personnel, but they call my mother. They're also expensive.
October 28, 2019
I am a current client of this provider
They could help me with dressing, washing, cooking, and cleaning.
I like that they are able to get me a caregiver rather quickly.
October 18, 2019
I am a current client of this provider
We are working with STEPS Home Care for two months now. They're excellent. I never had any problems with the caregivers. They come on time, they're very cooperative, and they're very good with my wife. So far, so good. They help my wife with showering, they walk with her, they do small chores in the house, and they help change her diapers. They were the first to call. They're very cooperative and very nice. Scheduling and billing are excellent.
Provider Response
Jim, thank you very much for your review. We are very excited to hear you are having such a positive experience with us.
September 25, 2019
I am a current client of this provider
The quality of the people that they have allowed me to interact with is great. Their in-house staff and nurses are very much involved with the running of the facility. They are concerned with their clients, and it shows.
They send out terrific people to take care of your loved ones.
September 25, 2019
I am a current client of this provider
My mother doesn't have a tremendous level of care.
They are conscientious, and they provide care despite the difficulties of getting people.
September 10, 2019
I am a current client of this provider
They have sent people that have worked out for me.
I like that they are reliable.
August 27, 2019
I am a past client of this provider
She helped with socialization and helped to clean my aunt's apartment.
I like the services that they offered. When they had good people, they were really good.
August 20, 2019
I am a current client of this provider
They take care of all of the paper work for all of the insurance so I don't have to.
They call when there is going to be a disruption of service and get people here whenever we need them.
Provider Response
Mr A, we appreciate your great review. We specialize in working with clients who have Long Term Care insurance. So, I'm very glad to hear you are happy with how we're helping you with that. It is a pleasure working with you and your wife. Thanks again!
July 05, 2019
I am a current client of this provider
I would like for them to take my loved one out for walks more often.
I like the caregivers that they have sent.
Provider Response
Thank you for your feedback. We are very happy to hear you are pleased with the Caregivers we have placed on the case so far. If you haven't already, please contact you dedicated Care Coordinator to request that the Caregivers go out for walks with your loved on more often. We love to get our clients out of the house when possible. It is something we can certainly do.
July 05, 2019
I am a current client of this provider
I like the idea of having someone here if I need them.
Everyone has been pleasant to work with.
Provider Response
Harold, thank you very much for your positive feedback. It has been a pleasure working with you. We've very happy to know that our Caregivers help you feel safe at home. Have a great day.
July 05, 2019
I am a current client of this provider
They have been positive, but we just need the attendant to be more deliberate.
The attendant could be more interactive.
Provider Response
Carolyn, we have enjoyed helping your Mom. We are very happy that you, and your Mom, have had a positive experience so far. I will make sure your Care Coordinator reaches out to you to get more detail regarding what you would like to see happen moving forward. I'm certain we can get her to be more interactive with your Mom. Thank you very much for your feedback.
June 05, 2019
I am a current client of this provider
We need the services because my mother had a bad fall, so we needed someone to help take care of my grandmother. They have taken out a lot of the stress and uncertainty.
They're flexible with the days and times that we have caregivers, and they have a range of help and caregivers.
Provider Response
Melissa, thank you for your kind words. It's our pleasure to help take care of your mother.
June 05, 2019
I am a current client of this provider
The services have helped my life immeasurably. The caregiver is just wonderful.
They are very responsive.
Provider Response
Thank you Mary. I'm glad we were able to help your husband. We look forward to helping moving forward. Have a great day!
June 05, 2019
I am a past client of this provider
It certainly made life much easier for me because I am confident that my parents were being taken care of. I would know if anything went wrong immediately.
We had been through two other home care agencies that were so awful, and even if they we found a new agency that was average we would have been fine, but STEPS was better than that! The people they sent were compassionate, professional, they had good response time, and they were on a whole new level.
Provider Response
Julia, thank you! We are thrilled to be able to help take care of your parents. It really is our pleasure.
May 06, 2019
I am a past client of this provider
They weren't very helpful for us. They could have been more diligent and on time.
They could give the aides more information about the families that they help so they are more prepared.
April 29, 2019
I am a past client of this provider
They drove her around, and they were pleasant.
They were very responsive.
March 26, 2019
I am a current client of this provider
They help my loved one, but they help me more. It gives me some freedom. It can always be better.
They could always be better. Some of the caregivers are good, others are not as good. I would like it if we could have more steady caregivers.
March 26, 2019
I am a past client of this provider
They understood everything that we needed.
They were down to earth, and they knew what they needed to do.
March 22, 2019
I am a past client of this provider
They provided the care as soon as possible because she was in the hospital and was released quickly. They worked quickly to get everything in place for her.
I liked that they were quick to serve, quick to answer problems, and quick with troubleshooting. They always had positions filled.
March 14, 2019
I am a current client of this provider
He's outstanding. He has done everything to make my experience positive. The way he takes care of us is amazing. He is exemplary in every aspect.
Other than giving us our caregiver, they haven't been very available when I need them.
March 05, 2019
I am a current client of this provider
Barbara M. has been an incredibly available, knowledgeable, concerned and resourceful home care "partner" from the first time we met. So far, she has provided two excellent aides for my mother's home care.
She stays on top of what's going on in the home and stays in close touch with our family to make sure we don't miss anything.
I have dealt with two other home care agencies in the past, and STEPS has been by far the best in terms of quality of their aids, accessibility, and follow through.
March 04, 2019
I am a past client of this provider
I can't say enough about Shan and his team at STEPS Home Care. I am a young man with a list of needs just to get through my everyday of life. From the day I met with Shan he made me feel as if I was a family member of his own. The aid he paired me up with was ABOVE AND BEYOND! I am very grateful to be dealing with STEPS!
About STEPS Home Care
STEPS Home Care is an in-home care provider serving White Plains, New York and the surrounding area. STEPS Home Care offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.
Get CostsServices and Amenities of STEPS Home Care
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- In Home Health
Types of care
- Transportation: Yes
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Travel
- Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Credit Check
- Residency Confirmation
- Background Checks
- Drug Screening
- Sex Offender Check
Training
- Continual Training
Training Areas
- Patient Transfers
- Stress Management
- Family Communication
- Transition Issues
- Memory Care Training
- Ethics
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: Ach, Workers Comp, Va Benefits
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
Licenses
- Licenses: 1996L001
Senior Care Services near Westchester County, NY
Other Senior Care in White Plains, NY
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