Set along Lake Ontario, the city of Rochester has been deemed by Caring’s 2022 Senior Living Report as one of the best places for retirees in New York State. The city ranked first in the state in the Affordability category. Housing, in particular, costs substantially less than in other New York regions. Many highly ranked health care providers in the city include the Rochester General Hospital, with its specialized senior care department. Seniors who wish to continue living independently in Rochester can receive home care for an estimated $5,720 per month. Home health aides share the same average cost, even if they also include additional nursing services such as diabetes management.

Below we’ve compiled a comprehensive directory of every home care provider in the Rochester area – complete with services offered and reviews from families who’ve actually used the service. In addition to our in-depth provider listings, we’ve compiled resources to help seniors and their families to access all the tools they need to age in place safely and gracefully.

Directory of Home Care Services in Rochester, NY

2019, 2020, 2022

Home Instead – Rochester, NY

97 Canal Landing Blvd, Suite 9, Rochester, NY, 14626

We are currently using Home Instead Rochester, NY. We chose them because they are caring and how they responded to us. Their schedule is nine until noon and then six until nine. Basically, they are do … (read more)
We are currently using Home Instead Rochester, NY. We chose them because they are caring and how they responded to us. Their schedule is nine until noon and then six until nine. Basically, they are do … (read more)

Comfort Keepers

1163 Pittsford-Victor Road, Suite 215, Pittsford, NY, 14534

At Comfort Keepers, home care starts with choosing the right people to serve as your loved one’s caregiver. It is not enough to just have someone in your home, great care means interacting with some … (read more)
At Comfort Keepers, home care starts with choosing the right people to serve as your loved one’s caregiver. It is not enough to just have someone in your home, great care means interacting with some … (read more)

Home Instead – Pittsford, NY

15 Fishers Rd, Suite 110, Pittsford, NY, 14534

Picking an agency to care for my mother was stressful until I found Home Instead in Pittsford, NY. They are fantastic, caring, well run organization. All their caregivers have been wonderful with my m … (read more)
Picking an agency to care for my mother was stressful until I found Home Instead in Pittsford, NY. They are fantastic, caring, well run organization. All their caregivers have been wonderful with my m … (read more)

Griswold Home Care of Greater Rochester, NY

550 Latona Road , Bldg D, Suite #406, Rochester, NY, 14626

We’re very happy with Griswold Home Care of Greater Rochester. They’re prompt and professional. We’re very satisfied. They do light housekeeping, cooking, getting me up in the morning, getting me dres … (read more)
We’re very happy with Griswold Home Care of Greater Rochester. They’re prompt and professional. We’re very satisfied. They do light housekeeping, cooking, getting me up in the morning, getting me dres … (read more)

Touching Hearts at Home of Rochester

50 Prince St, Rochester, NY, 14607

We have had some trouble with the long term care insurance, but I believe they are working on it. I like that they have been very communicative.
We have had some trouble with the long term care insurance, but I believe they are working on it. I like that they have been very communicative.

2022

Trucare

144 Metro Park , Rochester, NY, 14623

They are there whenever I need them or if something is wrong with the app. They respond quickly.
They are there whenever I need them or if something is wrong with the app. They respond quickly.

Home Care of Western New York

PO Box 10038, Rochester, NY, 14610

I was very pleased with the care from beginning to end. Excellent job in everything, but especially the care and concern given to my parents and our family.
I was very pleased with the care from beginning to end. Excellent job in everything, but especially the care and concern given to my parents and our family.

Happier at Home

3349 Monroe Ave, Rochester, NY, 14618

We needed 24/7 care for my cousin coming home from rehab and our planned vacation coming up soon I needed a dependable agency to provide Us with that help.. Happier at Home filled all our Need … (read more)
We needed 24/7 care for my cousin coming home from rehab and our planned vacation coming up soon I needed a dependable agency to provide Us with that help.. Happier at Home filled all our Need … (read more)

TLFC Companion Services, LLC

122 West Ave, Brockport, NY, 14420

So far everything is working out well with Tender Loving Family Care. They were quick to find a caregiver for my parents. They’re very attentive, and my parents have no complaints.
So far everything is working out well with Tender Loving Family Care. They were quick to find a caregiver for my parents. They’re very attentive, and my parents have no complaints.

Unlimited Care Inc

3250 Westchester Ave # Ll6, Bronx, NY, 10461

We hired a caregiver from Unlimited Care, Inc. The woman we ended up with was wonderful and always there. Overall, she was great.
We hired a caregiver from Unlimited Care, Inc. The woman we ended up with was wonderful and always there. Overall, she was great.

ComForCare Home Care (Rochester East, NY)

3380 Monroe Ave, Suite 116, Rochester, NY, 14618

This home care agency is wonderful. They meet my needs and help me be an independent person. I have a very hard time walking and doing things for myself. every person they send me has been wonderful a … (read more)
This home care agency is wonderful. They meet my needs and help me be an independent person. I have a very hard time walking and doing things for myself. every person they send me has been wonderful a … (read more)

Interim HealthCare of Rochester, NY

1 S. Washington St., Rochester, NY, 14604


FirstLight Home Care of Buffalo and East Buffalo, NY

4245 Union Rd. Suite 101, Cheektowaga, NY, 14225

Disappointed from the level of service of this agency. Aids are often rude and are disrespectful
Disappointed from the level of service of this agency. Aids are often rude and are disrespectful

Maxim Healthcare Rochester, NY

150 State St, Suite 140, Rochester, NY, 14614


HCR

85 METRO PARK, Rochester, NY, 14623


Comfort Keepers

2018 Latta Road, Rochester, NY, 14615


Living Well Companion Care

2000 Summit Circle, Rochester, NY, 14618


CareGivers Home Care – Rochester

2260 Lake Avenue, Bldg #1 Suite 1100, Rochester, NY, 14612


Caring Hearts of Rochester

95 Allens Creek Road , Rochester, NY, 14618



Paying for Home Care in Rochester, NY

The Cost of Home Care in Rochester, NY

The median home care cost in Rochester is $5,720, which is $381 higher than the New York norm of $5,339 and significantly above the U.S. average of $4,957. Prices in other cities in the state’s northwestern corner, such as Buffalo and Binghamton, are substantially more affordable than in Rochester. However, Syracuse residents spend $5,911 on home care, which is $191 more than in Rochester. Home care in Ithaca is among the most expensive in the state, with a median fee of $6,101.

$5720

Rochester

$5339

New York

$4957

The United States

$4957

Buffalo

$5911

Syracuse

$6101

Ithaca

$4814

Binghamton

The Cost of Home Care vs. Other Senior Care Options in Rochester, NY

Both home care and home health care agencies charge the same average prices in Rochester, although the latter includes light medical services. Adult day health care is the city’s most affordable senior care option at $1,907 per month. For seniors who need assistance with daily living tasks and are comfortable relocating, assisted living facilities offer care at a median cost of $3,775 — nearly $2,000 lower than home care. Nursing homes are the most expensive type of senior care available in Rochester, at $12,471.

$5720

Home Care

$5720

Home Health Care

$1907

Adult Day Health Care

$3775

Assisted Living

$12471

Nursing Home Care (semiprivate room)

Financial Assistance for Home Care in Rochester, NY

Given the high cost of in-home care, many people use one or more forms of financial assistance to cover the expenses. Below, we explain some of the most common sources of financial help for paying for in-home care. If none of these options are available to you, you can reach out to your Area Agency on Aging or Aging and Disability Resource Center to learn about local resources.

  • Long-Term Care Insurance: Long-Term Care Insurance covers expenses related to senior care, including in-home care. Depending on the policy type, beneficiaries may receive a cash payment to use towards long-term care or reimbursement for qualifying long-term care expenses. Note that there are limitations- typically a maximum benefit of $150 per day- and exact coverage terms vary depending on the exact policy, so always check the details.
  • Medicare: Medicare does not cover in-home care because it is classified as custodial, or non-medical, care. However, some Medicare Advantage and Medicare Supplement plans, which offer expanded benefits, may cover in-home custodial care.
  • Medicaid: Medicaid coverage of in-home care varies between different states because it is not a federally mandated benefit. Currently, all states cover some in-home care either through their standard Medicaid or a waiver program. The specific coverage rules are set individually by each state.
  • Veterans’ Benefits: The Aid and Attendance benefit is a monthly cash payment that beneficiaries can use to pay for senior care, including in-home care services. To qualify for A&A, Veterans must already receive the VA pension and meet several additional requirements, including needing assistance with the activities of daily living.Contact the Department of Veterans Affairs to learn more.
  • Reverse Mortgages: Home Equity Conversion Mortgages (HECMs) are federally insured loans that are available to homeowners age 62 and over. Reverse mortgages allow you to access a portion of your home’s equity in cash, tax free. Many seniors use reverse mortgages to finance their care expenses, including in-home care. Note that although there are no monthly payments due on reverse mortgage loans, borrowers do have to repay the loan once the last surviving homeowner passes away, moves, or sells the home.

Free & Low-Cost Home Care Resources in Rochester, NY

Older Rochester residents can seek assistance from several nonprofit and government agencies serving seniors in the area. Aging in place resources can help ensure seniors’ basic needs are met so they can avoid unnecessary institutionalization into a care facility. 

Resource

Contact 

Service

(585) 506-3072

The state of New York and Monroe County jointly funds the EISEP Community Collaboration program. This program ensures seniors receive the care they need at home to help them avoid having to move to a nursing home. Eligible seniors are appointed a case manager who can help them access the services they need. 

(585) 244-8400, ext. 102

HEAP is a financial assistance benefit that helps low-income older adults afford their energy bills. Seniors might be able to receive help with paying for their utilities. Homeowners may also benefit from additional assistance in repairing heating equipment such as furnaces. 

(585) 244-8400

This Lifespan program can help older adults stay on top of their financial obligations. Volunteer financial advisors visit seniors in their homes to help them manage their benefits and budget for bills, medical insurance and other living costs. 

(585) 787-8397

Meals at Home is a Monroe County Office for the Aging program delivered by UR Medicine Home Care. Seniors age 60+ can request low-cost home-delivered meals when homebound and unable to prepare their own food due to health conditions. 

(585) 428-6963

The City of Rochester runs several programs that can help older residents stay on top of their home maintenance. Help comes in the form of an interest-free loan that can cover small repair work such as installing wheelchair ramps, repairing appliances and roof repair. 

Determining Your Loved One’s Need for In-Home Care

Aging can be a difficult process, and loved ones may not always ask for help – often times it’s up to their family to evaluate their need for help around the house. While no two situations are exactly alike, this checklist can help you and your loved ones determine when it’s time to start the search for a home care provider.

Checklist for determining the need for home care


Guidelines for Talking About In-Home Care

If you’ve determined that your loved one needs the assistance of a care provider in their home, it may be time for a difficult conversation. Handled correctly, however, this process can bring a family together and ensure that everyone’s concerns are addressed. Use this PDF as a starting point to help the conversation stay as positive and productive as possible.

Talking with Family and Others about a loved one's needs

Frequently Asked Questions

What should I look for in a good home care agency near me in Rochester?

You should take a few things into account when considering hiring the services of a Rochester home care agency. Seniors should be reassured about the company’s hiring procedure, specifically whether agencies run background checks on caregivers and ensure they are licensed. A good care agency has policies in place to refer to in emergencies, and all caregivers should have a supervisor. Additionally, seniors should look to work with a company that’s transparent about pricing. Checking an agency’s reviews from other customers on Caring.com is a good way to gauge whether the home care agency may be a good fit for your needs. 

How do you pay for senior care at home?

While some seniors can afford to pay the cost of their care out-of-pocket, most families use other options. While Medicare doesn’t typically cover non-medical home care, income-eligible seniors might get the cost of care covered by the state’s Home- and Community-Based Services Waiver. Other options to consider include private health insurance and long-term care insurance. 

How many home care agencies are there near Rochester?

There are 19 home care providers serving Rochester residents. Three of these agencies are located in the city proper, and 16 of them are based in nearby regions. Two home care agencies operating in the Rochester area were awarded recognition by the Caring Stars program. 

Who pays for cleaning supplies in-home care?

While housekeeping duties are included in the list of duties an in-home caregiver takes on, it’s usually expected that cleaning supplies are already available on the senior’s property. Older adults should ensure they have items such as a vacuum cleaner, a mop and washing liquids available for their home care worker to use. 

What is a non-medical home care service?

Non-medical home care services are tasks that a caregiver can perform without needing a health care license. The list of services can include companionship and help with daily living tasks, such as personal hygiene care, housekeeping and grocery shopping. Seniors who need nursing care services, such as taking their medication, receiving injections and having their blood sugar monitored, would need to work with a home health aide.