Touching Hearts at Home of Rochester Rochester, NY

Andrea B_12

I think there needs to be better communication with what they can do and what they specialize in. There were a lot of new people and a lot of people that left and came. The consistency isn't there, but I don't know if it's really their fault.

Molly L_1

They provided a calming presence for Mary. They were responsive to Mary's needs.

Kathy S_53

The nurse is a perfect fit, because my stepfather is very private. The average person could not do the job. I really like the employee.

Fred & Antoinette D

They do anything we ask them. She cooks for us and is a very good cook. She does a wonderful job. We appreciate the two helpers we have. They have taken care of us and will do anything we ask them to do.

Stephanie T_3

We only have one aide but she's been fabulous and patient with both my parents. She cleans and talks to my dad. I like that they're responsive and easy to work with. They got right back with me. They made an exception to continue services for my dad.

Venessa M

They would help with the laundry. They are very caring and helpful.

Eleanor R_3

They are always energetic, kind, and friendly. They are very professional and knowledgeable.

Anonymous_1707994929

The woman cleaned the house very well. I had to hire another company that was cheaper.

Anonymous_7538

The agency has sent good people to make my experience positive. I would recommend them because they are very considerate and polite.

Marcy M_3

They have helped the most with the meals. I like that they took time out to try to get to know my mother.

Nancy B_35

It really helps out when they take her to appointments. Everything is going pretty well but the price keeps going up.

Elizabeth F_12

They give my husband somebody different to interact with. The care that they are providing is wonderful.

Eileen V_5

They provided safety and supervision for my mother. I like the staff and everyone was cooperative.

Gina D_6

They communicate very well and are very responsive and do have somebody that communicates with us and follows up to see how their caregivers are doing. I like that they are very responsive and have good caretakers.

Roblyn P

The provider helps the most by giving me more time for myself. I like the ease in making appointments for to come.

Gale M

Bridgette would listen attentively and make my mom happy. They were very responsive and attentive to the needs of my mother.

Anonymous_4384

The one caregiver I have, Deb, does a fantastic job. She is always on time and communicates with us if she is going to be late or needs time off. I like everything about them.

Harold K_4

It doesn't have that much effect on my life, but it is adequate. I have recommended them. They find a caregiver to fit your needs very well.

Carter B

It worked pretty well. The provider helped me the most getting dressed. I would like to see making appointments improved. The initial appointments didn't work out.

Lorraine L_8

I don't have my car right now so it's been good. The people they send are very caring like they should be.

Kathy I

The interaction is really important for my mother, the caregivers try to get her out and involved in activities. I like the quality of the people that they send out.

Stephen S_21

They seem eager to please clients. The aids I've met have been friendly and kind, I like the coordinated Dawn.

Vicky G_1

I am able to get out and do errands. I like the quality of workers.

Kathleen P_6

They helped us clean, pick up medicine, and so many little things that made a huge difference, because we couldn't leave the house. They were a godsend and an enormous help to us. I couldn't recommend them more highly! I actually just recommended them! What was great was that we needed someone who could be there to help my brother and I care for my mother, while we worked, and they were able to provide that.

Kim V_5

They do a good job and I don't have to worry about my mother. The quality of care is really good and they are dependable.

Chelsea C

They were on time, the caregivers took a genuine interest in her, and she had nothing but great things to say. They are very quick and able to provide services on even kind of a last-minute notice. They were very transparent and reliable.

Nancy W_29

They have helped the most by providing me with company. I like that the agency is very responsive to client needs and requests.

Nancy L_21

It was for one night after she got out of the hospital. They got back to me right away.

Sue M_27

The communication is good with prompt responses. One thing I would tell a friend is they are reliable.

Julie W_17

My mother needs social interaction but is not willing to go out of the home so having them come to provide that companionship is very helpful. The agency is very communicative, and you are able to be totally aware of what is going on with the care.

Jerlynn L

It has made my life easier for sure. It makes it so that everything isn't on just me. They did a great job at matching us with the right person for us.

Bob B_18

The provider helped the most by being reliable. They had good people and great communication.

Anonymous_7648

They have made her life easier by being present and engaging. I like how they are very responsive and have a very good website.

Anne F_5

I like knowing that my dad is being taken care of. The quality of care is excellent, as well as the communication.

Suzanne O

I just came out of the hospital, and so I really needed the help that they have provided. I don't know what I would have done without them. I like that they are reliable and caring.

Jen-Kala P

They help me to medical appointments and meal prep. I have one provider most of the time and twice I have had different, I am so pleased with everyone.

Nancie B_1

They help me daily with care and comradery and help me do whatever needs to be done. I really appreciate that they are able to take me out to lunch and to the doctors, too. I would recommend them because they send the proper type of caregiver for the care that is needed.

Anonymous_7654

They made my life easier by providing me with transportation. I like how they meet my needs.

Anonymous_7633

The provider has helped me the most by making sure my mother is okay with them. They do what my mother asks them to do. I like that my mother is happy with the people who are coming to stay with her.

Theresa D_6

Her engagement cooperation is not there, sometimes she is not aware of exactly what she needs. I find that the leadership and the staff are very responsive, they listen carefully what we need and follow up on questions and concerns. They have the ability to select caregivers that are a good match.

Maureen R_5

There are no problems with what they did, they don't need to have greater impact. It's very expensive.

Katherine H_5

It really helps when they have the flexibility of the schedule. I like that they are easy to get ahold of.

Sherry M_13

They answered any questions, always were available to talk to them, the aide was excellent helping my mom get back on her feet mentally and physically. I like that it was very easy to get a hold of anybody, having them come in our home, very easy to talk to, fast and convenient.

Dan a

They do a wonderful job taking care of her and listen very carefully to what she asks for. The folks that they send are all professional. And they interact extremely well with my mom.

Lorraine C_5

The services have been helpful because it helps me with things that I need to get done around the house. I like Touching Hearts at Home because the caregiver that has been assigned to me is very nice.

Margaret M_34

The services have helped me the most by providing care to my mother. I like the quality of care from this agency.

Patricia S_54

The provider has helped me the most with being here and helping with little chores in the apartment. I do not know how to handle the shift times sometimes and have to create things for my caregivers to do. I feel that I can't keep them busy enough because everything is done here.

Betty Ann L

Most of the people I have dealt with within the agency have been friendly and helpful. I'm not sure how the agency can improve, but I like the continuity the agency provides.

Regina B_6

They are necessary. They have helped the most with the companionship. I like that the care provider that has been placed with my mom has been really great.

Anonymous_4230

They are needed, my caregivers are really good. They are professional and friendly.

Jacqueline R_1

It's not measurable. It helps Mom stay in her current environment. They do things I don't have the time to do. The staff is excellent.

Luis P

She does whatever I cannot do, such as cleaning the kitchen. The person who comes and helps me out, they are good. They treat me with respect.

Karla L

It's driving me nuts with all these appointments. They are thorough and competent. They are knowledgeable.

Anonymous_7585

They cooked for her. They needed to have better training. They did try to find replacement people.

Heather K_2

They help us by being able to continue on with other life things going on. I would recommend them because they are professional.

Renee B_9

It was nice when they came out to see my mom with the aide and went over everything. They were very good at getting services quickly, if we cancel less than 24hrs in advance we had to still pay.

Thelma B_2

They have made it positive just that they are dependable. I like that they have really met our needs.

Wendy L_3

I was working 24 hours, 7 days a week and the nurses were there to help relief me. I like all of the caregivers; they were really nice and caring people.

Maura M

I don't know what they would do without the services. Their caregiver helps get their groceries, helps keep the house clean, gets their medicine for them, cooks for them and sometimes runs errands for them. I think that they provide a great support to my father and mother.

Rozanne H

The services helped me a lot with getting my strength back. I like that it was extremely helpful, and they would do everything for me. The caregiver was a very pleasant person.

Mitchell A_2

He really appreciates the companionship that Chris gives him. His quality of life has improved. They are highly professional, thorough and do things by the book in a respectable way.

Anonymous_7492

They keep track of the client who was very ill at the time. They were professional and knowledgeable.

Madeline C_4

They were able to send me compassionate and caring nurses. I liked that they were professional in everything they did.

Diane D_24

The caregiver is on time and very nice. I like that they are responsive.

Bob K_11

For me, it's another set of eyes on our elder. We work a full time job, and we were stretched very thing on keeping an eye on him. Having someone come to the house as a third set of eyes and telling us any concerns. She has done some household work for us. She has done some expert cleaning. She was able to pick away at some soot on the oven, which was wonderful. She takes him to the park with the dog. We have someone who is with him as a safety net who is with them. I like the quality of the caregivers. We have had a number through them, but one of them has been an excellent companion. She is positive and has a lovely personality in the home. She is reliable and attentive to him. She gives excellent reports and pictures.

Joe M_13

They had a positive impact. They were prompt when they were supposed to show up and gave me a heads up when they couldn't. I would recommend them because they were easy to deal with and we had very few turn over with the caregivers.

Josie S_1

They came and sat with him and my aunt and kept her calm and helped her with the grieving process. I like that everyone that helped my uncle were wonderful and helpful with my aunt.

Linda W_40

It gives me time to do other things and the flexibility to leave the house. I like the dependability.

Tina M_9

They could clean more and do heavier cleaning. They caregiver could be a little bit more independent and proactive. She needs a lot of direction.

Francis M_3

We would be unable to live without the assistance. I like that the caregivers seem to be interested in having a relationship with Dianne.

Tiffany T_4

It was important to have someone there with her before her death, so that was appreciated. The agency was responsive with requests and fills the schedule.

Bob B_19

They provide social interaction and direct him. The caregivers from Touching Hearts at Home are reliable.

Jeanne M_13

It's positive. She has dementia, and I think that their impact is minimal because she's in her own world. There's nothing they could do to improve her quality of life. I feel like their companions do their best to connect with Jonatha. I think she's very comfortable with them in the house because they treat her with respect and kindness.

Justine F_2

I don't know what I'd do without a care partner, they're fantastic. I like that when I need a replacement they go the extra mile to find somebody for me.

Nancy T_23

The caregiver that I have is fabulous. I like that they responded immediately to my needs.

Anonymous_7248

Usually, she was asleep while getting the services. I would recommend them because it enabled us to manage a situation that was unmanageable otherwise.

Linda C_44

Christine took me to get my nails done. Anything I want, they will do. They are wonderful people. I'm very pleased.

Anonymous_7268

The most helpful was the caregiver knowing what to do because I had a list for her to follow. I like that they could take me to my doctor's appointments.

Lissa S

They did things for her which she could not do. They were professional.

Lynn C_16

They helped the most with the laundry. I like the people that they employ and the management.

Joseph G_16

The caregiver is a wonderful cook and she takes care of everything. I like the care I receive. She's always on time and she does any task that I might not even expect her to do. She does the laundry, makes meals, and she's very conscientious.

Susan P_23

Having the caregivers there made a big difference. My mom could not be left alone. I could do other things when the caregivers came. They were fun and she enjoyed them. I liked the good quality aides and good quality care. I wanted consistent caregivers.

Deb W_2

They were able to get my care right away. They are helpful. I would like to have fewer hours in a shift. I don't always need 4 hours at a time. I would recommend them because they were easy to deal with.

Anonymous_7134

They are friendly. They are considerate and polite.

Tracey S_3

It gave my father a break from being a caretaker for my mom. I like their kindness. They were very reliable.

Julie F_13

The caregivers help with dressing. I like their personalized care.

Cathy F_8

They are dependable which helps me a lot. It is a lifesaver for me. They provide good care.

Kate A_1

The caregiving companion left recordings that helped us know what was done that day and how my mom was doing. I would recommend Touching Hearts at Home because they have quick response time.

Anonymous_697

They could come in my room and talk to me. They could get me out of my room.

Carmen P_2

It has made a difference having a caregiver. They are very helpful.

Carol R_22

The caregivers help my wife with her overnight care. I like the quality of the people that work for them.

Isabelle W

I was not able to rely on my caregivers, and I was paying money for that. From what I heard from the agency, they did not train the caregivers. They were expected to already know how to do tasks.

James B_56

Touching Hearts helps James the most by providing companionship on a daily basis for him. One thing I would tell a friend is the very friendly and professional from all employees in the agency.

Arlene F_1

They're doing everything that I want and expect them to do. I like that they are very reliable.

Diane B_24

The caregiver we have cooks for us, runs errands, and will do anything that I ask so it's been very helpful to have them around. I have already recommended them as all the caregivers they have sent were high quality and I loved them.

Terrence S_1

They freed me up because I could not spend 24 hours a day with my wife. I really liked the service and I really like the people that are apart of that service. There were only one or two that I didn't like.

Anonymous_6907

They have cleaned up the house is how they have helped the most. I like that they seem to know what they are doing.

Tiffany T_3

They make things much more convenient. One thing I like about them is that they are responsive to our requests.

Sue F_10

The impact of the services have been great because they have good companionship. I like Touching Hearts at Home because they are very consistent.

Bill G_14

They follow up. I like their responsiveness and the quality of the people.

Carolyn S_30

We hired them for companionship so they mainly kept my mother company but helped with things like meals too and provided a lot of comfort for her in her last days. I liked their web portal and the high quality of the staff, both in the office and caregivers, so I'd certainly recommend them.

Barbara M

They do light housework for me which is hard for me to do due to my age and are very pleasant to be around. They are reliable and the caregivers as a whole are usually good, so I would recommend them.

David C_57

They handle problems that arise. I already recommend them.

Seema R

The service we are getting now is pretty good. They have helped the most in setting up a schedule. They could improve with finding a caregiver beforehand, like if I want to go on vacation, I want to know who is coming. Rather than them last minute trying to find somebody.

Bruce S_9

It made my life much easier and less stressful. I knew someone who knew what they were doing was with them. They were very communicative and helpful.

Terry A_5

If we could have a companion 24 hours instead of seven, that would make life easier. I like how they matched a companion to my mom.

Anonymous_6626

The caregiver helps me because they do a lot of things that I couldn't do. They are also easy to be with, which isn't true of everyone. I can't think of anything to improve. I've been pretty satisfied. I have been lucky to have an aide that I really like, and she is the one that I have the most.

Neil G_2

We have had some trouble with the long term care insurance, but I believe they are working on it. I like that they have been very communicative.

Annabelle M

They communicated poorly with us. The caregiver wasn't bad at her job, but the services were not what we expected. They should communicate better with each other and the clients. We talked to multiple people who gave us differing information.

Anna C_11

The caregiver picks up my mail & she finds things I didn't know I had lost. The caregiver is always on time. She is works on a schedule, she cleans the house.

Erica G

They are willing to meet her where she is. They provide companion care. I like that they are very flexible and willing to work with the client.

Kathy J_9

The agency coordinated services in a short time frame. I liked that they have great hiring practices, and they have great people.

Trisha F_1

They could make my life easier by not having such big minimums. They require minimums not everyone can afford.

Dimitri J

They are doing pretty good. They help me by being upbeat and are happy to be helping me. I like that they all have decent personalities.

Tiffany T_2

They fulfilled what I needed in a short notice. They are very good with their communication.

Richard P_15

The caregivers have helped the most by trying to find things that are of interest to the client. They're very congenial and very helpful. I think they're excellent. I can speak mostly of the aide. The aide is very good with my wife. My contacts with everybody at the agency have been very good such as the economics office and the billing office. When they have to make changes, they have been very good.

Margaret C_25

My caregivers have helped me the most by doing things around the house. I like that they're very nice to me.

Peter B_9

It couldn't have an impact because they were not contracted for long. I like that they were responsive and caring.

Pat C_16

They were great at communicating. The administrator was great at getting us what we needed.

Anonymous_6397

One of the caregivers slept through the job because she was supposed to give me my medicine. The administrative was responsive because when I had a problem, they fixed it for me.

Debbie D_13

She thrived under their care. She was in good moods and was a little more active. I liked that they were kind and caring. My aunt just loved them.

Edith R_1

They couldn't improve. They have someone here to help me when I need help. I like that I can actually talk to them, they're nice.

Angela L_2

The agency was attentive and caring. I liked the agency because they had genuine care.

Colleen G

They help with things like supporting her ability to communicate and they encourage her to do activities within the facility. I like that they have good employees and I have not had any problems with them.

Angie M_4

They have been consistent with giving me good aides. I like that they am relievable and they follow my directions.

Anonymous_6228

The provider helped the most with meeting my dad's needs. They need to improve on communication.

Lee B_6

Having them in the home to do safety observation has helped the most. I would like them to communicate more with the family when they have found a companion, to talk about who they are and what their qualifications are.

Eileen C_6

They could make my life easier by being less expensive, but other than that everything was good. I like that they are very communicative, we had to change times with our caregiver, and it was very easy.

Warren M_2

They loved the caregiver. Everything was really good with how they handled things.

Carolyn L_6

I've had some physical challenges and they've taken those into account. They're very accommodating. The people that I've met are very well trained.

Don S_21

It helped since I'm out of town. They were very flexible and the client was happy with the aides.

Pat C_10

The aide they provided me is just the right one for me so they've helped me the most in that way. I would definitely recommend them because they picked just the right caregiver for me and she's excellent.

Janet G_14

The agency has helped us the most by providing care for my wife. There was an issue when the caregiver's husband had COVID and she came here anyway. That was a problem and she came even when I told her no.

Debbie N_2

They provided excellent care and companionship to the client which in turn helped me. I like the communication.

William G_20

The agency has helped us just by watching my mom to keep her safe so I could find her a new place with memory care. I like that it was quick and easy to get set up.

Dale S_7

The caregiver was excellent. They loved her. They did everything they said they would.

Beverly K_3

It helps me immensely. I get a little free time so I don't have to be a 24/7 caregiver. We're very satisfied. We had someone come one time and it wasn't a good fit so they sent someone else and it worked out fine.

Libby C

The genuine friendship that formed between the aide and my mom left a positive impact. The companion and quality of care that we had for my mom was exceptional.

Jodi F_2

They were able to get someone there quickly. They followed up.

Patricia R_13

I am not sure how the caregiver could have a greater impact. My mother has said the caregiver is pretty good. The caregiver has helped the most with transportation and helping my mom around the house with chores she can't do. It gives my mother another person to speak with. I am not sure what the agency needs to improve on. I like the caregiver my mom has received. The caregiver is good and communication is pretty good.

Joanna C_1

They gave her companionship during the pandemic and someone to talk to. They gave my mom great companionship and they helped with everyday necessities.

Rosemary R_1

They have kept in touch to make sure all my needs are met. The caregivers are very respectful and helpful.

Roberta V_1

Having the agency around is helpful because they let me live my life and go to work. I would recommend the agency because they are responsive and client-oriented.

Wendy M_9

They provided companionship for her. The ladies that we experienced got along well with my mother-in-law.

Anonymous_5818

They could have provided a higher level of care. I liked the care workers.

Sue R_7

They had a very quick response, and the quality of the office staff and aides was great. They were able to help us in an emergency situation and get us help quickly.

Sandy K_10

They helped by solving our issues fast. I like that they are easy to contact and the overall care.

Debora D_1

They have helped the most by giving me some peace of mind. I like how they have been good at meeting my mom's needs.

Paul K_11

The caregiver brought little things for the client to play with. This agency was very compassionate when we needed help.

Sue H_17

There were not always aides available. The quality of staff is very good.

Ann S_24

They have provided a routine for Betty. They provide a great service for the elderly.

Diane E_3

I can't do much, and so it does make a big difference having her here. I like that the caregiver who is helping me is very willing to help me with whatever I need.

Marcia A_1

They were able to respond to our needs and the changes in them. I like Touching Hearts at Home because they responded immediately to our needs for care.

Grace F_2

I wish they would send the same person more often instead of changing them around.

Ernest C_2

They make my life a little harder because I have to keep getting after them for doing things around the house. I have to keep telling them what to do. They don't want to do what you ask. You have to ask before the caregivers do things. They don't take initiative. You want to see them busy but they come and sit down.

Mary Q_2

They have helped me most because they give my dad a chance to get out and do things he normally was not able to do. I like that it is an agency where there is oversight of the caregivers.

Marilyn M_11

She definitely needed the services. She is legally blind. So, the services did help her out a lot. Her family works and couldn't get to her every day. She needed the services or she would have been in a home sooner. I liked that Touching Hearts was able to take her to her appointments. They picked up her medicine. They were there and helped her shower. They were there to help her if she fell. They did some cleaning when she couldn't.

Anonymous_4028

I am very pleased with the services. The agency has made it positive because they have been flexible. I like that Touching Hearts is very reliable.

Sheri F

It allowed her to have some independence and companionship and security. The aides were really nice.

Sharon G_13

The services would help more is the caregivers were able to touch the clients. This agency could train their caregivers better.

Mary C_77

They have been very helpful. I have been working with them 3 to 4 weeks, so far so good, I need more experience with them before she goes higher.

Mark B_26

The small activities have been helpful. They have been helpful and they work with us when we need them.

Holly D

While the companion is there, I know that my mother is being interacted with and cared for. That gives me peace of mind and respite. Touching Hearts at Home has high quality care providers. They also have a great back office and a fantastic intake support system as well.

Anonymous_5513

They need to put more effort into matching you with your caregiver. It is a social service. I was paying alot and it wasn't worthwhile in my perspective.

Carolyn J_7

They helped around the house. Some did a really good job of helping me on the physical side. They helped me cope. They handled everything very well.

Dr. D_2

It has had a tremendous impact on her life. They have worked with us to have somebody there when she needs. They not only matched the person but the availability. I like the person that they matched up with my mom. It is just great and it is exactly what she needed.

Anonymous_5410

They could make my life easier by assigning caregivers who are more experienced with patients with Alzheimer's and other forms of dementia. I'd recommend Touching hearts at home because they're able to cover their shifts.

Betty A

They always keep in touch. I like that they are on time and do the work.

Anonymous_5393

They helped me a lot. They would take me to the doctor and make my bed for me. They did everything I asked them to. They were efficient and the caregivers were great.

Jeanne G_1

I think they take their jobs as companions really seriously and they engage with my mom and watch movies with her. I think communication is not great and I find that I have to remind them about the invoice and the care notes that need to be sent.

Tammy M_12

I don't think it's changed anything for him, but they try. I like the staff.

Denise D_6

It has been nice to have someone come in and do things that I cannot do. The aide that they sent, she does things I don't ask her to do.

Janet K

She has good ideas to deal with problems that I deal with. I like my caregiver, she is dependable for me.

Anonymous_5291

I think we had a piece of mid my mom was being cared for. And she loved everyone. They have good communication and caring staff with my mom and everyone is loving.

Joyce F_2

I have trouble with my vision, so I am glad to have someone come in and see things for me. They come in and help, getting groceries and cleaning my house. They are very good to me.

Deborah M_15

They have been flexible with our schedule. I have been able to contact the person who decides the urgency of the care that he needs. They did a great job at matching us with our caregiver.

Carol G_9

They treat Rita with respect and they're very caring. They're dependable.

Joan T_15

They help me with things like changing my bed and preparing me meals. I really like that they have really good caregivers that are delightful.

Anna Leigh S

We have a person who comes and does things around the house for me. They could hire more people--it would allow them to better schedule around the clients' needs.

Shanta C

They provided house-sitting and babysitting. They were very flexible and dependable.

Stephanie S_11