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Touching Hearts at Home of Rochester Rochester, NY

50 Prince St, Rochester, NY 14607

(800) 558-0653 (Caring Family Advisor™)

4.7

(482 reviews)

Offers Home Care

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Touching Hearts at Home of Rochester
Touching Hearts at Home of Rochester
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Rochester, New York 14607


4.7

(482 reviews)


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Home Instead - Rochester, NY

Rochester, New York 14626



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Reviews of Touching Hearts at Home of Rochester in Rochester, New York

4.7

(482 reviews)

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Carol G_38

    5

    November 27, 2024

    I am a current client of this provider

    The aides provide care and do what I ask them to do. The aide is hard-working.

    Linda K_33

    4

    November 25, 2024

    I am a current client of this provider

    My dad can be very pleasant, but he likes things done his way. They try really hard to get people he can relate to. For the most part, I have liked the people that they have sent.

    Susan P_36

    4

    November 21, 2024

    I am a past client of this provider

    She needed them there overnight. They are responsive.

    Theresa D_6

    5

    November 21, 2024

    I am a current client of this provider

    The agency has provided support and attention to my mother, which helps relief the work for me and my siblings. The agency was very responsive and proactive.

    Marie G_7

    4

    November 18, 2024

    I am a past client of this provider

    He gave me exercises to do. I was able to use my cane and improve my walking. They've done everything for my house and helped me get better.

    Nancie B_1

    5

    November 18, 2024

    I am a current client of this provider

    I have not required anything else that they offer. I appreciate that they hire caring and attentive people to send to the clients.

    Steven C_16

    5

    November 18, 2024

    I am a current client of this provider

    It gives her company more than I and my siblings can give her. They are dependable and professional. I had a good experience with the caregiver working with my mother.

    Irmgard G

    5

    November 12, 2024

    I am a current client of this provider

    They have helped prepare my meals and do small things like vacuuming. They are professional and nice. I have no complaints.

    Nancy B_35

    5

    November 11, 2024

    I am a current client of this provider

    They are getting meals for her which is very good. We just signed up again with them after having them for a few years. We didn't need them for awhile and the rule shave changed. The minimum now is four years and in a lot of cases, she doesn't need someone there for four hours.

    Jim K_8

    5

    October 24, 2024

    I am a past client of this provider

    We need it on the days that she needs a companion. Each time we have worked with them they have been easygoing. They remembered my mom and her circumstances when we contacted them the second time.

    Carmen P_2

    5

    October 22, 2024

    I am a current client of this provider

    We got a full-time aide and provides excellent care for my parents. They provide substitute aides if someone will be out. They're absolutely reliable.

    Anne F_5

    5

    October 22, 2024

    I am a current client of this provider

    They always show up and they are reliable. I like the quality of the caregivers.

    William B_19

    5

    October 22, 2024

    I am a current client of this provider

    They have sent the right person to help him. I like how easy and accommodating they have been.

    Richard T_21

    5

    October 15, 2024

    I am a current client of this provider

    She is here while I am showering and she cooks for me. They are dependable when they can be.

    Heather W_8

    5

    October 15, 2024

    I am a past client of this provider

    They helped a lot when I couldn't do certain things for myself because I had a sling, stitches, and it was almost impossible for me to get dressed. I had a very positive experience with most of the aides that have come.

    Anonymous_1728398124

    4

    October 8, 2024

    I am a current client of this provider

    They make the time They are here enjoyable. I was able to use them for housekeeping, even with their minimum hours. Some people were wonderful, but others were not.

    Leah M_4

    5

    October 8, 2024

    I am a current client of this provider

    She wants to stay in her home, and this allows her to do that. They are really easy to work with. They are responsive.

    Anonymous_1728395970

    5

    October 8, 2024

    I am a past client of this provider

    The service made my life better. The companions were very good and knowledgeable.

    Mary P_46

    5

    September 27, 2024

    I am a current client of this provider

    She wouldn't be able to stay at home without them. The caregivers they sent to my mom were excellent and always on time.

    Maria &_3

    5

    September 26, 2024

    I am a current client of this provider

    My mother has been impressed with her caregiver from the past 2 weeks. I like they are thorough in what they're able to provide.

    Eleanor M_8

    5

    September 26, 2024

    I am a current client of this provider

    The provider listens to the begging, and now I have someone regular now. The agency caregivers come on time and sees things I need done without having to ask.

    Paul E_7

    5

    September 25, 2024

    I am a past client of this provider

    I like having the peace of mind knowing my father is being taken care of. I think they are professional, they come on time, and they leave detailed notes.

    Jeff L_18

    5

    September 24, 2024

    I am a current client of this provider

    The agency is willing to work with me since I am home a lot and helping me schedule a day for my husband so he participates in what is going on. The agency is dependable and their staff is well-trained.

    Anonymous_1726679494

    5

    September 18, 2024

    I am a current client of this provider

    I'm 91 years old, I'm moving to extended care, and my caregiver is helping me pack. I recommend my caregiver.

    Charlotte L_4

    5

    September 18, 2024

    I am a current client of this provider

    They always answer my questions, and they back to nm no matter what question I have, payment plans, etc. They answer me within a day. They are very efficient, answer all my questions and get back to me when needed. I did suffer a fall and need help around the house.

    Louise H_6

    5

    September 18, 2024

    I am a current client of this provider

    Because of my condition, I cannot do a lot of things that Annie does. So it had been very good for me. I like the lady we have her name is Annie.

    Sue F_10

    5

    September 11, 2024

    I am a current client of this provider

    I like them and we are paying them to help. They always have someone and are very dependable.

    Fred & Antoinette D

    5

    August 28, 2024

    I am a current client of this provider

    The provider has helped by taking care of our needs. The agency is very accommodating to me and my wife.

    Kathy S_53

    5

    August 27, 2024

    I am a current client of this provider

    The caregiver has broken the client's barrier's by getting him talking, and he looks forward to her coming. My stepdad is a very difficult man, and I was trying to find someone, and Touching Hearts said they had someone in mind, and recommended Debbie to us.

    Maureen C_6

    5

    August 23, 2024

    I am a past client of this provider

    It helped her stay home longer, so they were great. The agency is easy to get in touch with and they are able to staff the day you call them; they have good communication.

    David Z_3

    5

    August 23, 2024

    I am a current client of this provider

    It makes my life easier by having them do what needs to be done. I would recommend them because they are open to any suggestions that I have.

    Harold K_4

    5

    August 16, 2024

    I am a current client of this provider

    The agency helps not only the things that they do, but the companionship. He enjoys the company and they do a great job. The agency is amazing. Harold Is 96, and he has specific ways that he needs things done, and they do that!

    Angela S_13

    4

    August 16, 2024

    I am a current client of this provider

    It helps her and helps me. They communicate with you. They resolve problems quickly.

    Michael M_94

    5

    August 9, 2024

    I am a past client of this provider

    The caregiver's willingness to help and flexibility was most helpful. The people are genuine immediately available, and responsive.

    Judy a_1

    4

    July 31, 2024

    I am a current client of this provider

    She does a good job. She runs a lot of errands and does chores I can't do yet. They are helpful, kind, and always here on time.

    Donald M_31

    4

    July 29, 2024

    I am a current client of this provider

    Just them being here has helped me. They are competent.

    Gina D_6

    5

    July 29, 2024

    I am a current client of this provider

    I still work full time and without the company, I would lose track if parents' conditions slip. The way they communicate with the family, and our provider has been the same aide for 7 years.

    Roblyn P

    5

    July 25, 2024

    I am a past client of this provider

    They helped the most by fulfilling every request that I had. I like that when I call, they were able to get someone to watch my husband right away. They were really good at filling up the space when I needed them.

    Carol E_19

    5

    July 17, 2024

    I am a current client of this provider

    They help keep things picked up. They are very polite. They are nice to talk to.

    Nancy W_29

    5

    July 12, 2024

    I am a current client of this provider

    They're punctual. They're very professional and courteous.

    Kathy I

    5

    July 10, 2024

    I am a current client of this provider

    I hired a few to help, and I'm glad that she has somebody that she can connect with and bring her out to the activities, so it helps quite a bit. I think they're very attentive to finding good people that they hire to help.

    Stephen S_21

    5

    June 28, 2024

    I am a current client of this provider

    They cook for her. They're reliable.

    Vicky G_1

    5

    June 27, 2024

    I am a current client of this provider

    They cook for him. They're very friendly.

    Roger G_6

    5

    June 20, 2024

    I am a current client of this provider

    I like that the caregiver is here when I cannot be. I like the caregiver that they have sent out to us.

    Bob K_11

    5

    June 18, 2024

    I am a current client of this provider

    He has Dementia, and he was able to become friends with his caregiver. They have quality caregivers and they honor the schedule.

    James T_28

    5

    June 14, 2024

    I am a current client of this provider

    They keep the place clean and provide meals. They're pretty responsive for the care needed.

    Diane B_31

    5

    June 11, 2024

    I am a current client of this provider

    They are very helpful with my daily chores. I like that they are efficient.

    Anonymous_1716972934

    5

    May 29, 2024

    I am a past client of this provider

    They offered her companionship. They followed through with their promises.

    Julie W_17

    5

    May 28, 2024

    I am a current client of this provider

    I just don't have to worry about my mother when the caregivers is there. One of the things I love is that we get daily information about the visits.

    Thomas B_24

    5

    May 22, 2024

    I am a current client of this provider

    Before his surgery, I made a list of all the things Thomas does around the house to help, and it was a full page, and so far the caregivers have been available to assist us with these things. The agency is always there for us, and the people they send are very good.

    Paula R_12

    5

    May 20, 2024

    I am a past client of this provider

    The caregivers helped the most by making sure the client stayed safe and doing it in a way that was consistent with his sometimes difficult personality. They were very patient, very attentive, and very attuned to what would be comfortable for him and what would not be comfortable. I liked that they were responsive, kept us informed, and took good care of the client. They cared about him. They went out of their way to get him to appointments and manage those appointments. They went way above and beyond.

    Maura M

    5

    May 9, 2024

    I am a current client of this provider

    They are consistent. They are reliable and have good friendships.

    Jeanne M_13

    4

    April 29, 2024

    I am a current client of this provider

    I dont think they could have a greater impact on her life. I like they have been very responsive.

    Diane D_24

    5

    April 22, 2024

    I am a current client of this provider

    The aide makes her feel secure. I'd tell them that they're reliable, consistent.

    Margaret M_34

    5

    April 22, 2024

    I am a current client of this provider

    The caregivers have helped the most with companion care and by driving to appointments. I like that they're easy to work with.

    Liza B_1

    5

    April 11, 2024

    I am a past client of this provider

    I like that they offered overnight shifts for us. I liked that they provided the service that we needed quickly.

    Lorraine C_5

    4

    April 8, 2024

    I am a current client of this provider

    I just didn't need this kind of care. I like that the care was consistent.

    Lorraine M_5

    5

    March 25, 2024

    I am a current client of this provider

    It relieves the boredom of sitting in my apartment all day. It's just a nice escape for older people to get cared for.

    Kathleen S_23

    5

    March 14, 2024

    I am a current client of this provider

    The caregiver has had a positive impact because she does exactly what we ask her to. The client is in a memory care unit, and she is able to have him be more active than he would be without her. She takes him to the independent living gym facility in part of Unity. He couldn't do that without her. Emily has been amazing. We had someone else, but she is not with us anymore, but she is equally skilled. They are really caring, and they have been really responsive to everything. It's just such a peace of mind for me. I live in Seattle, so the client is across the country for me, and it's really reassuring to have somebody there that I know actually really cares about the client and is giving him exactly what we had wished for, which is companionship.

    Alan G_7

    4

    March 8, 2024

    I am a past client of this provider

    I don't think there's anything to improve on, they did what was necessary like going to the store and making lunch. The people were happy and did what was necessary, they were on time and generally happy.

    Andrea B_12

    4

    February 28, 2024

    I am a current client of this provider

    I think there needs to be better communication with what they can do and what they specialize in. There were a lot of new people and a lot of people that left and came. The consistency isn't there, but I don't know if it's really their fault.

    Molly L_1

    5

    February 28, 2024

    I am a past client of this provider

    They provided a calming presence for Mary. They were responsive to Mary's needs.

    Stephanie T_3

    5

    February 23, 2024

    I am a current client of this provider

    We only have one aide but she's been fabulous and patient with both my parents. She cleans and talks to my dad. I like that they're responsive and easy to work with. They got right back with me. They made an exception to continue services for my dad.

    Venessa M

    5

    February 20, 2024

    I am a current client of this provider

    They would help with the laundry. They are very caring and helpful.

    Eleanor R_3

    5

    February 15, 2024

    I am a current client of this provider

    They are always energetic, kind, and friendly. They are very professional and knowledgeable.

    Anonymous_1707994929

    4

    February 15, 2024

    I am a past client of this provider

    The woman cleaned the house very well. I had to hire another company that was cheaper.

    Marcy M_3

    5

    February 8, 2024

    I am a current client of this provider

    They have helped the most with the meals. I like that they took time out to try to get to know my mother.

    Elizabeth F_12

    5

    January 29, 2024

    I am a current client of this provider

    They give my husband somebody different to interact with. The care that they are providing is wonderful.

    Eileen V_5

    4

    January 27, 2024

    I am a past client of this provider

    They provided safety and supervision for my mother. I like the staff and everyone was cooperative.

    Gale M

    5

    January 12, 2024

    I am a past client of this provider

    Bridgette would listen attentively and make my mom happy. They were very responsive and attentive to the needs of my mother.

    Anonymous_4384

    5

    January 12, 2024

    I am a current client of this provider

    The one caregiver I have, Deb, does a fantastic job. She is always on time and communicates with us if she is going to be late or needs time off. I like everything about them.

    Carter B

    4

    January 9, 2024

    I am a past client of this provider

    It worked pretty well. The provider helped me the most getting dressed. I would like to see making appointments improved. The initial appointments didn't work out.

    Lorraine L_8

    5

    January 9, 2024

    I am a current client of this provider

    I don't have my car right now so it's been good. The people they send are very caring like they should be.

    Kathleen P_6

    5

    December 19, 2023

    I am a past client of this provider

    They helped us clean, pick up medicine, and so many little things that made a huge difference, because we couldn't leave the house. They were a godsend and an enormous help to us. I couldn't recommend them more highly! I actually just recommended them! What was great was that we needed someone who could be there to help my brother and I care for my mother, while we worked, and they were able to provide that.

    Kim V_5

    5

    December 15, 2023

    I am a current client of this provider

    They do a good job and I don't have to worry about my mother. The quality of care is really good and they are dependable.

    Chelsea C

    5

    December 11, 2023

    I am a past client of this provider

    They were on time, the caregivers took a genuine interest in her, and she had nothing but great things to say. They are very quick and able to provide services on even kind of a last-minute notice. They were very transparent and reliable.

    Nancy L_21

    5

    November 30, 2023

    I am a past client of this provider

    It was for one night after she got out of the hospital. They got back to me right away.

    Jerlynn L

    5

    November 21, 2023

    I am a current client of this provider

    It has made my life easier for sure. It makes it so that everything isn't on just me. They did a great job at matching us with the right person for us.

    Bob B_18

    5

    November 21, 2023

    I am a past client of this provider

    The provider helped the most by being reliable. They had good people and great communication.

    Anonymous_7648

    4

    November 17, 2023

    I am a current client of this provider

    They have made her life easier by being present and engaging. I like how they are very responsive and have a very good website.

    Suzanne O

    5

    November 15, 2023

    I am a current client of this provider

    I just came out of the hospital, and so I really needed the help that they have provided. I don't know what I would have done without them. I like that they are reliable and caring.

    Jen-Kala P

    5

    November 15, 2023

    I am a current client of this provider

    They help me to medical appointments and meal prep. I have one provider most of the time and twice I have had different, I am so pleased with everyone.

    Anonymous_7654

    5

    November 8, 2023

    I am a current client of this provider

    They made my life easier by providing me with transportation. I like how they meet my needs.

    Anonymous_7633

    5

    October 27, 2023

    I am a current client of this provider

    The provider has helped me the most by making sure my mother is okay with them. They do what my mother asks them to do. I like that my mother is happy with the people who are coming to stay with her.

    Maureen R_5

    3

    October 25, 2023

    I am a current client of this provider

    There are no problems with what they did, they don't need to have greater impact. It's very expensive.

    Katherine H_5

    5

    October 23, 2023

    I am a current client of this provider

    It really helps when they have the flexibility of the schedule. I like that they are easy to get ahold of.

    Sherry M_13

    5

    October 20, 2023

    I am a past client of this provider

    They answered any questions, always were available to talk to them, the aide was excellent helping my mom get back on her feet mentally and physically. I like that it was very easy to get a hold of anybody, having them come in our home, very easy to talk to, fast and convenient.

    Dan a

    5

    October 11, 2023

    I am a current client of this provider

    They do a wonderful job taking care of her and listen very carefully to what she asks for. The folks that they send are all professional. And they interact extremely well with my mom.

    Patricia S_54

    4

    September 22, 2023

    I am a current client of this provider

    The provider has helped me the most with being here and helping with little chores in the apartment. I do not know how to handle the shift times sometimes and have to create things for my caregivers to do. I feel that I can't keep them busy enough because everything is done here.

    Betty Ann L

    4

    September 21, 2023

    I am a current client of this provider

    Most of the people I have dealt with within the agency have been friendly and helpful. I'm not sure how the agency can improve, but I like the continuity the agency provides.

    Regina B_6

    5

    September 13, 2023

    I am a current client of this provider

    They are necessary. They have helped the most with the companionship. I like that the care provider that has been placed with my mom has been really great.

    Anonymous_4230

    5

    August 30, 2023

    I am a current client of this provider

    They are needed, my caregivers are really good. They are professional and friendly.

    Jacqueline R_1

    5

    August 25, 2023

    I am a current client of this provider

    It's not measurable. It helps Mom stay in her current environment. They do things I don't have the time to do. The staff is excellent.

    Luis P

    4

    August 25, 2023

    I am a current client of this provider

    She does whatever I cannot do, such as cleaning the kitchen. The person who comes and helps me out, they are good. They treat me with respect.

    Karla L

    4

    August 24, 2023

    I am a past client of this provider

    It's driving me nuts with all these appointments. They are thorough and competent. They are knowledgeable.

    Anonymous_7585

    4

    August 14, 2023

    I am a past client of this provider

    They cooked for her. They needed to have better training. They did try to find replacement people.

    Heather K_2

    5

    August 14, 2023

    I am a past client of this provider

    They help us by being able to continue on with other life things going on. I would recommend them because they are professional.

    Renee B_9

    4

    August 9, 2023

    I am a past client of this provider

    It was nice when they came out to see my mom with the aide and went over everything. They were very good at getting services quickly, if we cancel less than 24hrs in advance we had to still pay.

    Thelma B_2

    5

    August 9, 2023

    I am a current client of this provider

    They have made it positive just that they are dependable. I like that they have really met our needs.

    Wendy L_3

    5

    July 31, 2023

    I am a past client of this provider

    I was working 24 hours, 7 days a week and the nurses were there to help relief me. I like all of the caregivers; they were really nice and caring people.

    Rozanne H

    5

    July 27, 2023

    I am a past client of this provider

    The services helped me a lot with getting my strength back. I like that it was extremely helpful, and they would do everything for me. The caregiver was a very pleasant person.

    Mitchell A_2

    5

    July 24, 2023

    I am a current client of this provider

    He really appreciates the companionship that Chris gives him. His quality of life has improved. They are highly professional, thorough and do things by the book in a respectable way.

    Anonymous_7492

    5

    July 20, 2023

    I am a past client of this provider

    They keep track of the client who was very ill at the time. They were professional and knowledgeable.

    Madeline C_4

    5

    July 12, 2023

    I am a past client of this provider

    They were able to send me compassionate and caring nurses. I liked that they were professional in everything they did.

    Joe M_13

    5

    June 12, 2023

    I am a past client of this provider

    They had a positive impact. They were prompt when they were supposed to show up and gave me a heads up when they couldn't. I would recommend them because they were easy to deal with and we had very few turn over with the caregivers.

    Josie S_1

    5

    May 30, 2023

    I am a past client of this provider

    They came and sat with him and my aunt and kept her calm and helped her with the grieving process. I like that everyone that helped my uncle were wonderful and helpful with my aunt.

    Linda W_40

    5

    May 30, 2023

    I am a current client of this provider

    It gives me time to do other things and the flexibility to leave the house. I like the dependability.

    Tina M_9

    4

    May 23, 2023

    I am a current client of this provider

    They could clean more and do heavier cleaning. They caregiver could be a little bit more independent and proactive. She needs a lot of direction.

    Francis M_3

    5

    May 19, 2023

    I am a current client of this provider

    We would be unable to live without the assistance. I like that the caregivers seem to be interested in having a relationship with Dianne.

    Tiffany T_4

    5

    May 8, 2023

    I am a past client of this provider

    It was important to have someone there with her before her death, so that was appreciated. The agency was responsive with requests and fills the schedule.

    Bob B_19

    5

    April 27, 2023

    I am a current client of this provider

    They provide social interaction and direct him. The caregivers from Touching Hearts at Home are reliable.

    Justine F_2

    5

    April 26, 2023

    I am a current client of this provider

    I don't know what I'd do without a care partner, they're fantastic. I like that when I need a replacement they go the extra mile to find somebody for me.

    Nancy T_23

    5

    April 21, 2023

    I am a current client of this provider

    The caregiver that I have is fabulous. I like that they responded immediately to my needs.

    Anonymous_7248

    4

    April 13, 2023

    I am a past client of this provider

    Usually, she was asleep while getting the services. I would recommend them because it enabled us to manage a situation that was unmanageable otherwise.

    Linda C_44

    5

    April 13, 2023

    I am a current client of this provider

    Christine took me to get my nails done. Anything I want, they will do. They are wonderful people. I'm very pleased.

    Anonymous_7268

    5

    April 13, 2023

    I am a past client of this provider

    The most helpful was the caregiver knowing what to do because I had a list for her to follow. I like that they could take me to my doctor's appointments.

    Lissa S

    5

    April 11, 2023

    I am a past client of this provider

    They did things for her which she could not do. They were professional.

    Lynn C_16

    5

    March 27, 2023

    I am a past client of this provider

    They helped the most with the laundry. I like the people that they employ and the management.

    Joseph G_16

    5

    March 24, 2023

    I am a current client of this provider

    The caregiver is a wonderful cook and she takes care of everything. I like the care I receive. She's always on time and she does any task that I might not even expect her to do. She does the laundry, makes meals, and she's very conscientious.

    Susan P_23

    5

    March 24, 2023

    I am a past client of this provider

    Having the caregivers there made a big difference. My mom could not be left alone. I could do other things when the caregivers came. They were fun and she enjoyed them. I liked the good quality aides and good quality care. I wanted consistent caregivers.

    Deb W_2

    5

    March 16, 2023

    I am a current client of this provider

    They were able to get my care right away. They are helpful. I would like to have fewer hours in a shift. I don't always need 4 hours at a time. I would recommend them because they were easy to deal with.

    Anonymous_7134

    5

    March 16, 2023

    I am a current client of this provider

    They are friendly. They are considerate and polite.

    Tracey S_3

    5

    March 8, 2023

    I am a past client of this provider

    It gave my father a break from being a caretaker for my mom. I like their kindness. They were very reliable.

    Julie F_13

    5

    February 28, 2023

    I am a current client of this provider

    The caregivers help with dressing. I like their personalized care.

    Cathy F_8

    5

    February 28, 2023

    I am a current client of this provider

    They are dependable which helps me a lot. It is a lifesaver for me. They provide good care.

    Kate A_1

    5

    February 28, 2023

    I am a past client of this provider

    The caregiving companion left recordings that helped us know what was done that day and how my mom was doing. I would recommend Touching Hearts at Home because they have quick response time.

    Anonymous_697

    2

    February 16, 2023

    I am a current client of this provider

    They could come in my room and talk to me. They could get me out of my room.

    Carol R_22

    5

    February 16, 2023

    I am a current client of this provider

    The caregivers help my wife with her overnight care. I like the quality of the people that work for them.

    Isabelle W

    3

    January 30, 2023

    I am a past client of this provider

    I was not able to rely on my caregivers, and I was paying money for that. From what I heard from the agency, they did not train the caregivers. They were expected to already know how to do tasks.

    James B_56

    5

    January 30, 2023

    I am a current client of this provider

    Touching Hearts helps James the most by providing companionship on a daily basis for him. One thing I would tell a friend is the very friendly and professional from all employees in the agency.

    Arlene F_1

    5

    January 27, 2023

    I am a current client of this provider

    They're doing everything that I want and expect them to do. I like that they are very reliable.

    Diane B_24

    5

    January 27, 2023

    I am a current client of this provider

    The caregiver we have cooks for us, runs errands, and will do anything that I ask so it's been very helpful to have them around. I have already recommended them as all the caregivers they have sent were high quality and I loved them.

    Terrence S_1

    5

    January 26, 2023

    I am a past client of this provider

    They freed me up because I could not spend 24 hours a day with my wife. I really liked the service and I really like the people that are apart of that service. There were only one or two that I didn't like.

    Anonymous_6907

    5

    January 23, 2023

    I am a current client of this provider

    They have cleaned up the house is how they have helped the most. I like that they seem to know what they are doing.

    Tiffany T_3

    5

    January 23, 2023

    I am a current client of this provider

    They make things much more convenient. One thing I like about them is that they are responsive to our requests.

    Bill G_14

    5

    January 18, 2023

    I am a past client of this provider

    They follow up. I like their responsiveness and the quality of the people.

    Carolyn S_30

    5

    January 12, 2023

    I am a past client of this provider

    We hired them for companionship so they mainly kept my mother company but helped with things like meals too and provided a lot of comfort for her in her last days. I liked their web portal and the high quality of the staff, both in the office and caregivers, so I'd certainly recommend them.

    Barbara M

    5

    December 19, 2022

    I am a current client of this provider

    They do light housework for me which is hard for me to do due to my age and are very pleasant to be around. They are reliable and the caregivers as a whole are usually good, so I would recommend them.

    David C_57

    5

    December 9, 2022

    I am a current client of this provider

    They handle problems that arise. I already recommend them.

    Seema R

    4

    November 28, 2022

    I am a current client of this provider

    The service we are getting now is pretty good. They have helped the most in setting up a schedule. They could improve with finding a caregiver beforehand, like if I want to go on vacation, I want to know who is coming. Rather than them last minute trying to find somebody.

    Bruce S_9

    5

    November 22, 2022

    I am a past client of this provider

    It made my life much easier and less stressful. I knew someone who knew what they were doing was with them. They were very communicative and helpful.

    Terry A_5

    4

    November 21, 2022

    I am a current client of this provider

    If we could have a companion 24 hours instead of seven, that would make life easier. I like how they matched a companion to my mom.

    Anonymous_6626

    4

    October 29, 2022

    I am a current client of this provider

    The caregiver helps me because they do a lot of things that I couldn't do. They are also easy to be with, which isn't true of everyone. I can't think of anything to improve. I've been pretty satisfied. I have been lucky to have an aide that I really like, and she is the one that I have the most.

    Neil G_2

    4

    October 25, 2022

    I am a current client of this provider

    We have had some trouble with the long term care insurance, but I believe they are working on it. I like that they have been very communicative.

    Annabelle M

    3

    October 25, 2022

    I am a past client of this provider

    They communicated poorly with us. The caregiver wasn't bad at her job, but the services were not what we expected. They should communicate better with each other and the clients. We talked to multiple people who gave us differing information.

    Anna C_11

    5

    October 21, 2022

    I am a current client of this provider

    The caregiver picks up my mail & she finds things I didn't know I had lost. The caregiver is always on time. She is works on a schedule, she cleans the house.

    Erica G

    5

    October 19, 2022

    I am a current client of this provider

    They are willing to meet her where she is. They provide companion care. I like that they are very flexible and willing to work with the client.

    Kathy J_9

    5

    October 7, 2022

    I am a past client of this provider

    The agency coordinated services in a short time frame. I liked that they have great hiring practices, and they have great people.

    Trisha F_1

    4

    October 7, 2022

    I am a current client of this provider

    They could make my life easier by not having such big minimums. They require minimums not everyone can afford.

    Dimitri J

    5

    September 28, 2022

    I am a current client of this provider

    They are doing pretty good. They help me by being upbeat and are happy to be helping me. I like that they all have decent personalities.

    Tiffany T_2

    5

    September 16, 2022

    I am a current client of this provider

    They fulfilled what I needed in a short notice. They are very good with their communication.

    Richard P_15

    5

    September 15, 2022

    I am a current client of this provider

    The caregivers have helped the most by trying to find things that are of interest to the client. They're very congenial and very helpful. I think they're excellent. I can speak mostly of the aide. The aide is very good with my wife. My contacts with everybody at the agency have been very good such as the economics office and the billing office. When they have to make changes, they have been very good.

    Margaret C_25

    5

    September 15, 2022

    I am a current client of this provider

    My caregivers have helped me the most by doing things around the house. I like that they're very nice to me.

    Peter B_9

    4

    September 12, 2022

    I am a current client of this provider

    It couldn't have an impact because they were not contracted for long. I like that they were responsive and caring.

    Pat C_16

    5

    August 16, 2022

    I am a past client of this provider

    They were great at communicating. The administrator was great at getting us what we needed.

    Anonymous_6397

    4

    August 8, 2022

    I am a past client of this provider

    One of the caregivers slept through the job because she was supposed to give me my medicine. The administrative was responsive because when I had a problem, they fixed it for me.

    Debbie D_13

    5

    August 5, 2022

    I am a past client of this provider

    She thrived under their care. She was in good moods and was a little more active. I liked that they were kind and caring. My aunt just loved them.

    Edith R_1

    5

    July 28, 2022

    I am a current client of this provider

    They couldn't improve. They have someone here to help me when I need help. I like that I can actually talk to them, they're nice.

    Angela L_2

    5

    July 26, 2022

    I am a past client of this provider

    The agency was attentive and caring. I liked the agency because they had genuine care.

    Colleen G

    5

    July 25, 2022

    I am a current client of this provider

    They help with things like supporting her ability to communicate and they encourage her to do activities within the facility. I like that they have good employees and I have not had any problems with them.

    Angie M_4

    5

    July 8, 2022

    I am a current client of this provider

    They have been consistent with giving me good aides. I like that they am relievable and they follow my directions.

    Anonymous_6228

    5

    June 28, 2022

    I am a past client of this provider

    The provider helped the most with meeting my dad's needs. They need to improve on communication.

    Lee B_6

    4

    June 28, 2022

    I am a current client of this provider

    Having them in the home to do safety observation has helped the most. I would like them to communicate more with the family when they have found a companion, to talk about who they are and what their qualifications are.

    Eileen C_6

    4

    June 23, 2022

    I am a current client of this provider

    They could make my life easier by being less expensive, but other than that everything was good. I like that they are very communicative, we had to change times with our caregiver, and it was very easy.

    Warren M_2

    4

    June 23, 2022

    I am a past client of this provider

    They loved the caregiver. Everything was really good with how they handled things.

    Carolyn L_6

    5

    June 16, 2022

    I am a current client of this provider

    I've had some physical challenges and they've taken those into account. They're very accommodating. The people that I've met are very well trained.

    Don S_21

    5

    June 8, 2022

    I am a past client of this provider

    It helped since I'm out of town. They were very flexible and the client was happy with the aides.

    Pat C_10

    5

    June 8, 2022

    I am a current client of this provider

    The aide they provided me is just the right one for me so they've helped me the most in that way. I would definitely recommend them because they picked just the right caregiver for me and she's excellent.

    Janet G_14

    5

    May 26, 2022

    I am a current client of this provider

    The agency has helped us the most by providing care for my wife. There was an issue when the caregiver's husband had COVID and she came here anyway. That was a problem and she came even when I told her no.

    Debbie N_2

    5

    May 13, 2022

    I am a past client of this provider

    They provided excellent care and companionship to the client which in turn helped me. I like the communication.

    William G_20

    5

    May 10, 2022

    I am a past client of this provider

    The agency has helped us just by watching my mom to keep her safe so I could find her a new place with memory care. I like that it was quick and easy to get set up.

    Dale S_7

    5

    April 30, 2022

    I am a past client of this provider

    The caregiver was excellent. They loved her. They did everything they said they would.

    Beverly K_3

    5

    April 29, 2022

    I am a current client of this provider

    It helps me immensely. I get a little free time so I don't have to be a 24/7 caregiver. We're very satisfied. We had someone come one time and it wasn't a good fit so they sent someone else and it worked out fine.

    Libby C

    5

    April 28, 2022

    I am a past client of this provider

    The genuine friendship that formed between the aide and my mom left a positive impact. The companion and quality of care that we had for my mom was exceptional.

    Jodi F_2

    5

    April 27, 2022

    I am a past client of this provider

    They were able to get someone there quickly. They followed up.

    Patricia R_13

    4

    April 27, 2022

    I am a current client of this provider

    I am not sure how the caregiver could have a greater impact. My mother has said the caregiver is pretty good. The caregiver has helped the most with transportation and helping my mom around the house with chores she can't do. It gives my mother another person to speak with. I am not sure what the agency needs to improve on. I like the caregiver my mom has received. The caregiver is good and communication is pretty good.

    Joanna C_1

    5

    April 23, 2022

    I am a past client of this provider

    They gave her companionship during the pandemic and someone to talk to. They gave my mom great companionship and they helped with everyday necessities.

    Rosemary R_1

    5

    April 12, 2022

    I am a current client of this provider

    They have kept in touch to make sure all my needs are met. The caregivers are very respectful and helpful.

    Roberta V_1

    5

    April 12, 2022

    I am a current client of this provider

    Having the agency around is helpful because they let me live my life and go to work. I would recommend the agency because they are responsive and client-oriented.

    Wendy M_9

    4

    March 29, 2022

    I am a past client of this provider

    They provided companionship for her. The ladies that we experienced got along well with my mother-in-law.

    Anonymous_5818

    4

    March 29, 2022

    I am a past client of this provider

    They could have provided a higher level of care. I liked the care workers.

    Sue R_7

    5

    March 28, 2022

    I am a current client of this provider

    They had a very quick response, and the quality of the office staff and aides was great. They were able to help us in an emergency situation and get us help quickly.

    Sandy K_10

    4

    March 8, 2022

    I am a past client of this provider

    They helped by solving our issues fast. I like that they are easy to contact and the overall care.

    Debora D_1

    5

    February 24, 2022

    I am a current client of this provider

    They have helped the most by giving me some peace of mind. I like how they have been good at meeting my mom's needs.

    Paul K_11

    5

    February 23, 2022

    I am a past client of this provider

    The caregiver brought little things for the client to play with. This agency was very compassionate when we needed help.

    Sue H_17

    5

    February 22, 2022

    I am a current client of this provider

    There were not always aides available. The quality of staff is very good.

    Ann S_24

    5

    February 16, 2022

    I am a current client of this provider

    They have provided a routine for Betty. They provide a great service for the elderly.

    Diane E_3

    5

    February 11, 2022

    I am a current client of this provider

    I can't do much, and so it does make a big difference having her here. I like that the caregiver who is helping me is very willing to help me with whatever I need.

    Marcia A_1

    5

    February 11, 2022

    I am a past client of this provider

    They were able to respond to our needs and the changes in them. I like Touching Hearts at Home because they responded immediately to our needs for care.

    Grace F_2

    4

    February 7, 2022

    I am a current client of this provider

    I wish they would send the same person more often instead of changing them around.

    Ernest C_2

    2

    February 7, 2022

    I am a current client of this provider

    They make my life a little harder because I have to keep getting after them for doing things around the house. I have to keep telling them what to do. They don't want to do what you ask. You have to ask before the caregivers do things. They don't take initiative. You want to see them busy but they come and sit down.

    Mary Q_2

    5

    January 27, 2022

    I am a past client of this provider

    They have helped me most because they give my dad a chance to get out and do things he normally was not able to do. I like that it is an agency where there is oversight of the caregivers.

    Marilyn M_11

    5

    January 26, 2022

    I am a past client of this provider

    She definitely needed the services. She is legally blind. So, the services did help her out a lot. Her family works and couldn't get to her every day. She needed the services or she would have been in a home sooner. I liked that Touching Hearts was able to take her to her appointments. They picked up her medicine. They were there and helped her shower. They were there to help her if she fell. They did some cleaning when she couldn't.

    Anonymous_4028

    5

    January 21, 2022

    I am a current client of this provider

    I am very pleased with the services. The agency has made it positive because they have been flexible. I like that Touching Hearts is very reliable.

    Sheri F

    5

    January 19, 2022

    I am a past client of this provider

    It allowed her to have some independence and companionship and security. The aides were really nice.

    Sharon G_13

    4

    January 19, 2022

    I am a current client of this provider

    The services would help more is the caregivers were able to touch the clients. This agency could train their caregivers better.

    Mary C_77

    4

    January 12, 2022

    I am a current client of this provider

    They have been very helpful. I have been working with them 3 to 4 weeks, so far so good, I need more experience with them before she goes higher.

    Mark B_26

    5

    December 29, 2021

    I am a current client of this provider

    The small activities have been helpful. They have been helpful and they work with us when we need them.

    Holly D

    5

    December 29, 2021

    I am a current client of this provider

    While the companion is there, I know that my mother is being interacted with and cared for. That gives me peace of mind and respite. Touching Hearts at Home has high quality care providers. They also have a great back office and a fantastic intake support system as well.

    Anonymous_5513

    3

    December 28, 2021

    I am a past client of this provider

    They need to put more effort into matching you with your caregiver. It is a social service. I was paying alot and it wasn't worthwhile in my perspective.

    Carolyn J_7

    5

    December 13, 2021

    I am a past client of this provider

    They helped around the house. Some did a really good job of helping me on the physical side. They helped me cope. They handled everything very well.

    Dr. D_2

    5

    December 8, 2021

    I am a current client of this provider

    It has had a tremendous impact on her life. They have worked with us to have somebody there when she needs. They not only matched the person but the availability. I like the person that they matched up with my mom. It is just great and it is exactly what she needed.

    Anonymous_5410

    4

    November 23, 2021

    I am a current client of this provider

    They could make my life easier by assigning caregivers who are more experienced with patients with Alzheimer's and other forms of dementia. I'd recommend Touching hearts at home because they're able to cover their shifts.

    Betty A

    5

    November 19, 2021

    I am a current client of this provider

    They always keep in touch. I like that they are on time and do the work.

    Anonymous_5393

    5

    November 19, 2021

    I am a past client of this provider

    They helped me a lot. They would take me to the doctor and make my bed for me. They did everything I asked them to. They were efficient and the caregivers were great.

    Jeanne G_1

    4

    November 10, 2021

    I am a current client of this provider

    I think they take their jobs as companions really seriously and they engage with my mom and watch movies with her. I think communication is not great and I find that I have to remind them about the invoice and the care notes that need to be sent.

    Tammy M_12

    5

    November 10, 2021

    I am a current client of this provider

    I don't think it's changed anything for him, but they try. I like the staff.

    Denise D_6

    5

    October 22, 2021

    I am a current client of this provider

    It has been nice to have someone come in and do things that I cannot do. The aide that they sent, she does things I don't ask her to do.

    Janet K

    5

    October 21, 2021

    I am a current client of this provider

    She has good ideas to deal with problems that I deal with. I like my caregiver, she is dependable for me.

    Anonymous_5291

    5

    October 13, 2021

    I am a past client of this provider

    I think we had a piece of mid my mom was being cared for. And she loved everyone. They have good communication and caring staff with my mom and everyone is loving.

    Joyce F_2

    5

    October 13, 2021

    I am a current client of this provider

    I have trouble with my vision, so I am glad to have someone come in and see things for me. They come in and help, getting groceries and cleaning my house. They are very good to me.

    Deborah M_15

    5

    October 9, 2021

    I am a current client of this provider

    They have been flexible with our schedule. I have been able to contact the person who decides the urgency of the care that he needs. They did a great job at matching us with our caregiver.

    Carol G_9

    5

    September 29, 2021

    I am a current client of this provider

    They treat Rita with respect and they're very caring. They're dependable.

    Joan T_15

    4

    September 15, 2021

    I am a current client of this provider

    They help me with things like changing my bed and preparing me meals. I really like that they have really good caregivers that are delightful.

    Anna Leigh S

    4

    September 13, 2021

    I am a current client of this provider

    We have a person who comes and does things around the house for me. They could hire more people--it would allow them to better schedule around the clients' needs.

    Shanta C

    5

    August 17, 2021

    I am a past client of this provider

    They provided house-sitting and babysitting. They were very flexible and dependable.

    Stephanie S_11

    5

    August 16, 2021

    I am a current client of this provider

    They help with things like light house cleaning. I like that they took the time to match with a good caregiver.

    Laurel V

    5

    August 16, 2021

    I am a current client of this provider

    I can spend time doing what I need. They are helpful to my mom.

    Philip B_1

    4

    August 9, 2021

    I am a past client of this provider

    There were several people there that I spoke with who were very responsive and interested in making things run smoothly. I would like them to stick to their schedule better. Sometimes, someone couldn't make it and they couldn't get someone to cover.

    Gretchen K

    5

    July 30, 2021

    I am a current client of this provider

    I am a recluse and do not go out, so it is nice to have the company and to do all of the things I cannot do myself anymore. I really need them, and they are a lot of fun. The caregivers they have sent are honest, they won't ever steal from me. They are all concerned about doing a good job. They are just perfect.

    Patricia C_19

    5

    July 28, 2021

    I am a current client of this provider

    They have given me some free time and take care of my husband. The people here are very assertive in encouraging my husband to do things. They are also working in the yard with him and it looks great! They communicate very well, they were able to adjust to my problems.

    Karl M_1

    5

    July 15, 2021

    I am a current client of this provider

    They help with general socialization. They were very responsive and easy to set up.

    Harold S_8

    5

    July 15, 2021

    I am a current client of this provider

    They also help me out as well because I recently had surgery so that's been really helpful to us. I love their interview process and that they have one on ones with the clients to make sure it's a good fit.

    Lori U

    5

    July 6, 2021

    I am a current client of this provider

    The services are pleasant for her. The agency is very caring and has a kind staff.

    Marsell W

    5

    July 6, 2021

    I am a past client of this provider

    They organize things for me, they help me out in that respect. They give me suggestions about what to do. They seem very prompt and exact. They are very helpful.

    Nancy W_27

    4

    June 25, 2021

    I am a current client of this provider

    I don't have to be in Up-State New York to take care of my mother. I like that they have great caregivers that are nice to my mom.

    Natalie M_1

    5

    June 24, 2021

    I am a current client of this provider

    Without good help, my family and I would be doing it ourselves. Now we have comfort and peace that the client is being taken care of. The communication is excellent, they are very businesslike, and their caregivers work well.

    Mary R_42

    5

    June 22, 2021

    I am a current client of this provider

    He is declining every day, so their care has been exemplary as the progress is going on. As he declines, they accommodate that. They are incredibly kind with my husband and they take excellent care of him!

    Margaret S_29

    5

    June 18, 2021

    I am a current client of this provider

    I'm not sure that any other caregiver would be as responsive, pleasant, or willing to help as she is. I've been spoiled! Her service makes the rest of the week go better. They have been very pleasant, even from the beginning. They were concerned from the start that I would be pleased.

    Martha G_8

    5

    June 3, 2021

    I am a current client of this provider

    The agency is helpful by doing things I am unable to do anymore. We have had no issues. I like that they provided me with a good aide, they are capable, and knowledgeable.

    Susan P_17

    5

    June 3, 2021

    I am a current client of this provider

    They've been reliable in attending to David's needs. I think the care is great, but it is hard to find people to work.

    Teresa B_9

    5

    May 28, 2021

    I am a current client of this provider

    They support my parents and are patient. They agree with what they need and make them feel calm and comfortable. They are caring and the communication is excellent. Every day that the caregiver comes over, she gives me an update. We have a log on the counter and she's very thorough about telling me what's going on. She asks me questions to see what I want her to do. She does an excellent job.

    Patricia L_9

    5

    May 19, 2021

    I am a current client of this provider

    They help me out with cleaning, since I can't do that anymore. I appreciate the care they give.

    Linda F_18

    5

    May 19, 2021

    I am a current client of this provider

    It takes the burden from Linda's kids. It's a reliable source of care. It gives her companionship. I like everything about them.

    Margaret H_7

    5

    May 19, 2021

    I am a current client of this provider

    I really like the people who work for them. They chose the right people. They are always there to help me out. They are responsive and when things are not right, they fix it.

    Linda F_13

    5

    April 26, 2021

    I am a past client of this provider

    They helped with dressing. They helped with personal care. They are very friendly. They act very quickly.

    Susan L_23

    5

    April 26, 2021

    I am a past client of this provider

    Just from hearing from my mother, they were very friendly and on time. I like that they were so accommodating. I needed services within 24 hours.

    Bridget J_2

    5

    April 22, 2021

    I am a current client of this provider

    They do meal prep and they are good companions. I like their customer service, they are kind and caring.

    Sheila G_3

    5

    April 22, 2021

    I am a current client of this provider

    They are helpful just because I know that I can call whenever I need. I like that they were all very wonderful.

    Daniel R_7

    5

    April 21, 2021

    I am a past client of this provider

    She took me shopping twice and she helped me with lunch. We liked the company just fine. The caregiver that came was very nice but it was not what I expected. It was just more care than we needed.

    Marilyn E_6

    5

    March 31, 2021

    I am a past client of this provider

    They let me go home and get a night's sleep while they were there. I liked their availability at all hours of the day and night; they had good, kind, caring people as caregivers.

    Anita D_1

    4

    March 19, 2021

    I am a past client of this provider

    Less turnover with the aides would have been helpful. I liked that they were reliable and gave consistent quality service.

    Dee T_1

    4

    March 16, 2021

    I am a current client of this provider

    They could make my life easier by letting me know what caregiver is going to show up for each shift. I like that everyone is very helpful. They do whatever you ask them to do.

    June R_5

    4

    March 12, 2021

    I am a past client of this provider

    They responded to individual needs. The personalities of the people could have improved a bit.

    Anonymous_4587

    4

    March 6, 2021

    I am a current client of this provider

    They can lower the price, nothing else. They have great service, but the rates are too high. I am able to change the hours if I need to. The caregivers are good at working with me.

    Michelle A_1

    5

    February 24, 2021

    I am a current client of this provider

    They have given me a sense of peace while she is being taken care of while I work. They are dependable, and I can use them anytime I need them.

    Mark K_6

    4

    February 23, 2021

    I am a current client of this provider

    They have good quality caregivers. They need to have better communication.

    Frederick K

    5

    February 19, 2021

    I am a past client of this provider

    The caregivers were kind, considerate, and helpful. I was well satisfied. This agency was very professional.

    Judith H_12

    5

    February 12, 2021

    I am a current client of this provider

    My caregiver cleaned the kitchen cabinet doors! She went above and beyond to help. The person who comes to help me is very adaptable and listens to my requests.

    Parke M

    4

    February 8, 2021

    I am a current client of this provider

    They do what they are told. Have a reliable.

    Kathy S_28

    5

    January 27, 2021

    I am a current client of this provider

    They help me with any schedule that I need. I love the person that is sent out.

    Kathleen H_7

    5

    January 21, 2021

    I am a past client of this provider

    She was able to have interaction with someone, and they could leave and walk around. I could not get into the facility but from my limited knowledge it seemed good.

    Geraldine C_4

    5

    January 14, 2021

    I am a current client of this provider

    It was beneficial for me. I have a lot of trouble with my right arm and we have done beautifully. I would recommend it in a heart beat. We were so fortunate to get the care that we did.

    Anonymous_4302

    5

    December 19, 2020

    I am a current client of this provider

    Just knowing someone is there to help my mother. They are very prompt in responding to my phone calls and if I need extra time or aides they are diligent about getting it.

    Carole D_1

    5

    December 8, 2020

    I am a current client of this provider

    They are very gentle and caring with me. They are always on time.

    Anonymous_4304

    3

    December 4, 2020

    I am a current client of this provider

    It's nice to have help when I need it, but I really just spend a lot of time on conversation with my helper. The thing is, I have to use nine hours a week and I don't have enough for them to do.

    Andrew S_3

    5

    December 3, 2020

    I am a current client of this provider

    It's helped a lot. He can't live on his own, and this allows him to stay at home. He needs help with cooking and getting up in the morning. We use 24-hour care, and some caregivers are better than others, but for the most part things work out fine.

    Bridget J_1

    5

    December 2, 2020

    I am a current client of this provider

    She has been able to remain in her own home with the services. I like most their quality of caregivers.

    Joann M_3

    5

    November 21, 2020

    I am a current client of this provider

    It alleviated some time for me to have a life for myself and the client enjoys having the caregiver come. I like the person they send to the client.

    Rose M

    5

    November 17, 2020

    I am a current client of this provider

    My aunt is very old and in order to keep her in her home, this has been a lifesaver. They help navigate that and provide companionship. I have already mentioned it to several people. They are a really reliable resource for us.

    Al V

    4

    November 17, 2020

    I am a current client of this provider

    The aides are very understanding. We could have someone has more training on Alzheimer's. This agency is caring has the right staff for the job.

    Bernon C

    5

    November 10, 2020

    I am a current client of this provider

    They are helpful and pleasant to be around. The lady who comes and takes care of us is responsible.

    Patricia T_8

    5

    November 10, 2020

    I am a current client of this provider

    They have been able to help me unpack boxes from moving. They have a personal nature with their clients.

    Elizabeth N_3

    5

    November 10, 2020

    I am a current client of this provider

    It has a good impact and is very necessary. They have a great staff, great communication. They have my mom's care first and foremost. They really pay attention.

    Anonymous_4250

    4

    November 3, 2020

    I am a current client of this provider

    She sits and watches TV with her. I have a large dog and the first person they sent me was terrified of dogs. I had to find placement for my dog at the last minute so I could leave. They need to make sure it's a good match.

    Mary R

    5

    November 3, 2020

    I am a current client of this provider

    The caregiver does a good job each time. I like the caregiver and I like that they come twice a week.

    Dorothea T

    5

    October 27, 2020

    I am a past client of this provider

    The services helped a lot because at the time I couldn't do anything without them. I liked the friendly and caring caregivers.

    Lynette B_2

    5

    October 27, 2020

    I am a past client of this provider

    I didn't need too much. They cleaned the kitchen. They made the bed. They were ready to work. They had a good attitude.

    Emily S_6

    5

    October 21, 2020

    I am a current client of this provider

    She would not be able to live at home for as long as she did. We couldn't maintain her quality of life without them. I love the care that we are getting. I like that they are very flexible. They try to align their clients with their caregivers. I asked them if we can up the care and they said no problem. They are always very communicative with me.

    Alan W_3

    5

    October 15, 2020

    I am a past client of this provider

    They gave him a ride from the hospital. I like that their representatives were excellent.

    Leonard D

    5

    October 2, 2020

    I am a current client of this provider

    They are very helpful. We maintain a memorial for 9/11 and my caregiver assists us there. They are punctual and provide a number of services.

    Dawn P_3

    5

    September 28, 2020

    I am a current client of this provider

    She helps me with a lot of things around the house. I like the companion that I have.

    Edna R

    5

    September 23, 2020

    I am a current client of this provider

    Just being able to provide the people that come out and help me. I like the quality of the people they send.

    Sue C_9

    5

    September 21, 2020

    I am a past client of this provider

    I think they helped by being there. Everybody at Touching Hearts was amazing, and if we ever need more assistance, they would be the first place I would call.

    John P_4

    5

    September 15, 2020

    I am a current client of this provider

    They're very responsive when issues that have arisen. They seem to be a well managed organization.

    Ralph P_1

    5

    September 4, 2020

    I am a past client of this provider

    They cleaned up which I cannot do anymore. They had someone clean my house because I cannot do that anymore. I liked the way they cleaned.

    Barbro G

    5

    September 2, 2020

    I am a past client of this provider

    They were wonderful. They would do all sorts of different things for me. They were blessing. I was so satisfied. They were young and willing to do anything. They would go shopping for me and made sure that I ate.

    Vicki B_4

    5

    August 27, 2020

    I am a current client of this provider

    They make my life easier by showing up. I like the people that we have had to deal with and the ones that take care of my mother.

    Barbara K_16

    5

    August 19, 2020

    I am a past client of this provider

    They cleaned my apartment and did a very good job. They helped me very much when I lived in New York State.

    Amy E_2

    5

    August 18, 2020

    I am a past client of this provider

    I really liked the family room, where you can go online and get comments from the caregivers on what they were doing. The people they had come sit with the client were excellent.

    Anonymous_3941

    5

    August 10, 2020

    I am a past client of this provider

    I liked that they could stay overnight for her safety. I appreciate that they were patient, kind, and professional

    Theresa K_1

    5

    August 10, 2020

    I am a past client of this provider

    I know he was safe and they were open with me. They showed up for him.

    Lori L_5

    5

    August 4, 2020

    I am a current client of this provider

    They helped him adjust to his new circumstances. I like getting the updates about my father.

    Lisa M_17

    5

    July 28, 2020

    I am a past client of this provider

    They helped break the loneliness and isolation. We thought it was necessary to have home health companions during COVID-19, and they had quality people who were flexible.

    Michael B_26

    4

    July 21, 2020

    I am a past client of this provider

    I don't think there is anything specific that they could have done. It was a new experience for me. I used to have them come at night and sometimes they would bring their dinner and eat it here in the living room and I didn't really like them to do that

    Ellen F_4

    5

    July 14, 2020

    I am a past client of this provider

    They read to the client and spent time with him. Most of them were all very congenial and helpful.

    Debra M_14

    5

    July 14, 2020

    I am a current client of this provider

    I think they are good because they are doing things that we need help with around the house and they are engaged with my parents in a very positive way. Our experience with them so far has been excellent.

    Aline D

    5

    July 14, 2020

    I am a current client of this provider

    Our caregiver is superior to all! They seem to be able to match the right person.

    Marty T

    5

    July 10, 2020

    I am a current client of this provider

    They will help me around the house and they will have little conversations with me. They are always here on time and they work very hard.

    Howard H_5

    5

    July 7, 2020

    I am a current client of this provider

    She helps with cooking, cleaning and companionship. She goes the extra mile.

    Dorothy P_16

    4

    July 2, 2020

    I am a current client of this provider

    She makes my bed since I cannot do any heavy lifting. She made my bed, she does a beautiful job. Whatever the girls' name is, she does wonderful. Well really, I think she has only been here once or twice. She was just great. She does some work for me.

    Larry A_2

    4

    June 23, 2020

    I am a current client of this provider

    With the messages left on the website, the quality of those vary. Some of the messages could be better. I think the only thing we noticed is that there is a number of different skill sets with those they send. When it comes to skill sets some are outstanding and others are very poor.

    Diana L_4

    5

    June 16, 2020

    I am a current client of this provider

    They have made my life easier by helping. They can take care of my mother. They are kind.

    Anonymous_3822

    4

    June 10, 2020

    I am a current client of this provider

    They should make the price lower and take Medicaid. They are on time. I like their online portal and it's updates.

    Margo W_2

    5

    June 10, 2020

    I am a current client of this provider

    She runs errands for me and does laundry. I don't need the amount of the minimum hours that they require.

    Alan S_4

    5

    June 9, 2020

    I am a past client of this provider

    It helped me very much. Twice a week I was able to go out. I could go to lunch and run errands. The caregiver would make his lunch and play cards with him. They were so nice. The billing was so good. The caregiver was so good, and he was easygoing.

    Joe G_7

    5

    June 4, 2020

    I am a past client of this provider

    I live in South Carolina and my mother is New York and they did everything they could to make her comfortable. The quality of the care they provide was great but they were not able to preform some of the tasks my mother needed.

    Sarah R_3

    5

    June 3, 2020

    I am a past client of this provider

    It totally helped alleviate a lot of stress and they let us know how she was doing. They were incredibly personal, thorough, and had great communication.

    Donald D_2

    5

    June 2, 2020

    I am a current client of this provider

    He is living in an apartment independently, and they are taking care of all of his services. I referred them to my in-laws and that is the best endorsement I can give you.

    Franciscus and Corry V

    5

    June 2, 2020

    I am a current client of this provider

    She helps them exercise and eat food. Only draw back was wanting them to do more. She does a great job.

    Anonymous_2793

    5

    May 27, 2020

    I am a past client of this provider

    They gave me peace of mind that she was in good hands. They have high quality companions.

    Karen M_10

    5

    May 22, 2020

    I am a current client of this provider

    They go above and beyond to do personal things for her. They are willing to fill in when we have to go out of town on the weekends. It also helps us relax when we know that they are going to my mother's home. They have done a very good job at matching up my mother to her caregivers.

    Lucy B_10

    5

    May 22, 2020

    I am a current client of this provider

    The caregivers are very nice. I like them. I like my care.

    Linda W_25

    5

    May 21, 2020

    I am a past client of this provider

    They visited her and gave her somebody to talk to. They screen their employees well so that makes me comfortable.

    Debra C_6

    5

    May 19, 2020

    I am a past client of this provider

    It was helpful and my mother was able to go on shopping trips that she was not able to do. We had the website support with the family room where we could keep up with the visits and make suggestions.

    Claudia B

    5

    May 19, 2020

    I am a past client of this provider

    I needed a lot of help and they were right there doing what I needed. The providers were wonderful.

    Kate S_1

    5

    May 14, 2020

    I am a past client of this provider

    They made a difference by getting him engaged in social interactions. I think their staff truly enjoyed what they did.

    Yvonne E

    5

    May 7, 2020

    I am a current client of this provider

    They help the most by doing all the things that I can not do anymore since I broke my hip. I really like that they are so helpful to me since I can not get down on my knees and clean anymore.

    Albert S

    5

    May 7, 2020

    I am a past client of this provider

    They provided focused, personal interaction, which is really important for my dad since he's blind and partially deaf. The quality of people have been excellent. They've been flexible with us starting and stopping the services.

    Lisa H_4

    5

    May 4, 2020

    I am a past client of this provider

    The care provided by the companions made it positive. I liked their availability.

    Tina S_3

    5

    May 4, 2020

    I am a current client of this provider

    She does everything that is necessary and she gives my mom help and guidance in everything. Our caregiver has been with us for about 5 years and she is amazing.

    Aleksanter B

    5

    April 23, 2020

    I am a past client of this provider

    They helped me obtain what I needed to do. They were morale boosters. I liked the quality of the workers.

    Jody T

    4

    April 23, 2020

    I am a current client of this provider

    I haven't been able to use the online service at all, I can't get on the website. I like that so far we have had very nice companions and they have worked out well with my mother.

    Ronald D_4

    5

    April 21, 2020

    I am a current client of this provider

    I had some definite adjustments that I had to go through. I live by myself and I'm self-sufficient. They worked with me on things I needed to become self-sufficient. All of my therapists have been excellent.

    Anonymous_3699

    4

    April 20, 2020

    I am a past client of this provider

    At the beginning they could have had better communication about the overnight staff. They were very responsive to schedule changes.

    Maria P_9

    4

    April 14, 2020

    I am a current client of this provider

    The caregiver wants to be helpful. I like that the caregiver is always on time.

    Rosemarie C

    5

    April 14, 2020

    I am a current client of this provider

    My dad loves talking to the aides. They do a lot so I can run errands They have been very accommodating and they take great care of my parents.

    Kathleen T_3

    5

    April 10, 2020

    I am a current client of this provider

    I'm wheelchair bound and she does things I can't do. I just don't like to recommend things to people. I like the caregiver.

    Barb H_4

    5

    April 7, 2020

    I am a past client of this provider

    They helped the most by providing my mother assistance and helping her get up and get dressed. I liked that they made the services very personal. They are very caring and very responsive.

    Jean P_8

    4

    April 2, 2020

    I am a current client of this provider

    We didn't really know what we were looking for. I was looking for different things than what actually happened. I would probably recommend them but it just depends on who you get. It's a little too expensive for me.

    Karen S_18

    5

    March 24, 2020

    I am a current client of this provider

    I'm moving and they helped me pack up. I had a stroke and they have been nice enough to help me pack and clean up. I like how they are very helpful.

    Anonymous_3555

    5

    March 10, 2020

    I am a current client of this provider

    She is here to help me with something that is very overwhelming for me. I live alone and I need her help. The girl that helps me is wonderful and she knows what has to be done and how to help me so that I don't take on a lot of lifting.

    Roger D_5

    5

    March 10, 2020

    I am a past client of this provider

    They were just as helpful for us as they were for my mother. The people were on time, caring, professional, concerned, and loving.

    Barbara B_25

    5

    March 10, 2020

    I am a past client of this provider

    The most helpful part was that they helped me walk. I liked how much attention they paid to me.

    Doris V

    5

    March 10, 2020

    I am a current client of this provider

    They were able to be a friend when I needed one. I like the people that work for them.

    Adeline C

    5

    March 9, 2020

    I am a current client of this provider

    They are willing to keep busy and do whatever needs to be done. I am pleased with them. The employees are very pleasant and know what they are doing.

    Rose Marie C

    5

    March 4, 2020

    I am a current client of this provider

    The have helped in so many ways. They sit with me. They take me to the grocery store. I like the person. They have a good program.

    Ralph S

    5

    March 4, 2020

    I am a current client of this provider

    It gets me out of the dump one day a week. They take me out in the community. I like that they are prompt and dependable.

    Suzanne H_2

    5

    March 3, 2020

    I am a current client of this provider

    They've been very helpful to me, I've been the sole caregiver and it's such a relief to have these caregivers. I've already recommended them to several people. I told them that the people who came to our home were wonderful.

    Lorretta H

    4

    February 24, 2020

    I am a current client of this provider

    It is very helpful. She comes on Friday morning, and it is a great time, so she can clean up for the weekend. I like it because my caregiver comes and cleans the bathroom for me and vacuums the rest of the house. It is a lot of help for me.

    Mark K_8

    4

    February 20, 2020

    I am a past client of this provider

    They could've had lower costs. They are right there and act quickly.

    Beth B_11

    5

    February 18, 2020

    I am a past client of this provider

    She hated the services, but we, as her family, knew it was helpful for her. They did everything she needed and asked. They were very nice people, reliable, and provided information on care.

    Gloria B_12

    5

    February 6, 2020

    I am a current client of this provider

    She fixes me food to eat. Life would be very difficult without her just now. She helps me with my leg since it is in a lot of pain. She puts pillows under it so I feel better.

    Patricia B_16

    4

    January 23, 2020

    I am a current client of this provider

    The care is really just a necessity, they are able to come in here and help me. The care that they give is good, the aide comes in seven days a week.

    Karin K

    5

    January 21, 2020

    I am a past client of this provider

    It was a positive experience because my mother really needed attention, and she needed people to understand and pay attention to her and the caregivers were more than able to do that. I liked the agency because the people in general were good, and I knew the owner of the franchise that my mom was with. Everyone was very responsive and they were able to help when I needed them.

    Anonymous_2009

    5

    January 14, 2020

    I am a past client of this provider

    They were marvelous and did everything really well. We lived out of state, so knowing they were taken care of by reliable people with correct records was really reassuring. Everyone showed up on time and did their job well. One problem was that they switched up caregivers really often and sent substitutes. It was a minor complaint, but they handled it well.

    Leora O

    4

    January 4, 2020

    I am a past client of this provider

    She helped me get into the shower because I wasn't able to step into the tub. The only thing that kind of bothered me was that the girl was coming on Tuesday and Thursday. I would have preferred to have it be spread out a little more. It would have been better to have two days in between.

    John L

    4

    December 20, 2019

    I am a current client of this provider

    They could have better exercise programs. I like the wide range of staffers.

    Susan R_18

    5

    December 12, 2019

    I am a current client of this provider

    They can take my husband to his physical therapy appointments. Touching Hearts at Home is reliable, and they are doing a good job.

    Michael D_11

    5

    December 7, 2019

    I am a past client of this provider

    We didn't have to worry about her being home alone. Touching Hearts were great. They came over, interacted, and did things and made her feel like a family member.

    Jeanne M_8

    5

    December 7, 2019

    I am a current client of this provider

    It has improve my client's quality of life greatly. He lives a quiet existence, so he looks forward to the company. I like that they're open to changes and improvements.

    Gloria Z_1

    4

    December 6, 2019

    I am a current client of this provider

    She helped with laundry and getting around. The care all depends on who they send. The first was great but had family issues she had to deal with, and then I went through several that I got tired of telling them what to do. I told them to not send someone until they could find a permanent one, and now I have a girl that is excellent.

    Janice R_4

    5

    December 6, 2019

    I am a past client of this provider

    It kept me going. When you are alone and not feeling really super, you need people around you, and they gave me that. I like the people.

    Colleen H_3

    5

    December 6, 2019

    I am a past client of this provider

    They helped me the most by helping me know that someone was going to be there for Barbara. I like that they are local and easy to deal with. They are professional.

    Nancy F_14

    5

    December 3, 2019

    I am a past client of this provider

    There were no problems. They were all really, really nice, helpful, and friendly. They didn't sit around. They would engage her in conversation. She really appreciated that. They really tried hard to get a caregiver that really connected with my mom. If my mom wasn't happy with a person, they didn't send that person back. They found someone that she really liked.

    Rita R_2

    4

    November 26, 2019

    I am a past client of this provider

    There were times where some of them would just keep talking to me, and some days I didn't feel very well and didn't feel like talking. They could fix the hours. They could use their time better than just watching TV. There were times that I didn't need them and other times where I only needed them for 2 hours.

    Betsy M_1

    5

    November 21, 2019

    I am a past client of this provider

    That was fine. They helped me with some exercises and they were alert and ready to help if I fell. I liked the people, they were intelligent, caring and were very nice to work with.

    Maria F_1

    5

    November 15, 2019

    I am a past client of this provider

    They were very reliable. I would say they are very friendly and trustworthy.

    Kenneth H_5

    5

    November 6, 2019

    I am a current client of this provider

    They are nice and friendly. They take me to the doctor appointments. They do everything I ask them to do. They are always available to help me when I need them.

    Christine A_3

    5

    November 6, 2019

    I am a current client of this provider

    If I can't make an appointment, the companion will go for me, which is very helpful. They are compassionate.

    Judy C_10

    5

    October 31, 2019

    I am a current client of this provider

    My main lady is awesome. I am in the process of moving. She has been helpful and will do whatever I want her to. I like the people that they send to me. They are very helpful.

    Anonymous_2587

    5

    October 25, 2019

    I am a current client of this provider

    She does the laundry, vacuums, dusts, changes the sheets, takes me to the store, takes me to doctor appointments, and prepares meals. This really depends on who they send. I will only use one girl from them, and if they could have her, I would definitely recommend them. She just works, and works, and works, but I can't say that for every girl I have had.

    Rex V

    5

    October 17, 2019

    I am a current client of this provider

    I live by myself, so they provide all of the services I need, and are good companions. I like the people that come. They are very nice, considerate, hardworking, and dependable.

    Mary Lou T

    5

    October 2, 2019

    I am a past client of this provider

    He was here twice a week, but he made it positive. He took my husband to places that he liked, like Home Depot. My husband has dementia, and the gentleman was really good with him.

    Patty W_1

    4

    October 2, 2019

    I am a past client of this provider

    In the beginning, we were happy that someone would come by and talk to her. It was just that she was not responding to any of the things they wanted to do. There was no interaction as far as her part.

    Pete10

    5

    October 1, 2019

    I am a current client of this provider

    I found Touching Hearts easy to work with, responsive to requests and caregivers who were very helpful. They prepared all the meals and did all the shopping.Overall using Touching Hearts was a good experience

    Lisa D_13

    5

    September 27, 2019

    I am a past client of this provider

    They provided companionship, reassured her, and kept her safe. I like their flexibility, accountability, and the caregiver's record of what happens there.

    Jeanne M_7

    5

    September 10, 2019

    I am a past client of this provider

    My loved one was never happier. She called me today to say she misses the girls. They were very instrumental to help with rehab. They were excellent. I recommend them all the time. They're responsible and receptive. The companions they hire are excellent.

    Susan W_9

    5

    September 10, 2019

    I am a current client of this provider

    They have helped her the most by providing companionship. They are responsive, and the caregivers we have are wonderful.

    David P_10

    5

    September 10, 2019

    I am a current client of this provider

    It has been positive because I am more independent with myself. They are very friendly, ambitious, and caring.

    Colleen C_4

    5

    September 3, 2019

    I am a current client of this provider

    It definitely takes a list off the things I need to do. They have a personalized service. The owner comes and meets my family and the person receiving services. They took the time to find the right person for us.

    Maura A

    4

    September 3, 2019

    I am a current client of this provider

    I don't know if they could have made a bigger impact because my father is difficult. She had tenacity. She wouldn't let him be overbearing. she would gently tell him what she was going to do. It helped because it was an additional person who was here when I could not be. I liked the lady who came out. She was very suitable. Her personality matched my father very well.

    Rick B_5

    5

    September 3, 2019

    I am a past client of this provider

    I think it helped, but it was just a bandaid. It affected us more than her. It helped her, but based on her dementia, I don't know if she would even remember. It gave us some peace of mind when we couldn't be there. Their job was tough because of the situation. If we were feeling the stress, I'm sure they were too, especially the nighttime shift.

    Anonymous_2407

    4

    September 3, 2019

    I am a past client of this provider

    I would help if they had more medical training. It helped just having somebody here with my wife.

    Laura F_3

    5

    September 3, 2019

    I am a past client of this provider

    They were very compliment and gave me what I needed on the specific days when they came. I like that they were reliable and did a variety of tasks that I needed done.

    Betty W_11

    5

    August 26, 2019

    I am a past client of this provider

    It's very nice to have someone take care of you. They were on time and able to move me around, which is difficult. They were able to assist me. They are very nice. I was very pleased with their services.

    Sandi M

    5

    August 23, 2019

    I am a current client of this provider

    They followed the request for the type of care and support we needed. They have been pretty good at communicating when changes or problems arise. They are responsive, and they provide caring and responsible caregivers.

    Susannah B

    4

    August 1, 2019

    I am a past client of this provider

    It helped me dramatically. For my mother, the ones that were good were really helpful. They could screen better to find those who were more proactive. The caregivers who really weren't helpful made my parents uncomfortable being in their own home. The only problem is some of the people were fabulous, and then, there were those who literally sat on their phones the whole time sitting on the couch.

    Corey M

    5

    August 1, 2019

    I am a current client of this provider

    They are able to fill in while the family is not available. They seem very responsive to our needs, and they were able to cover the 24 hour watch immediately.

    Anonymous_2053

    4

    July 23, 2019

    I am a current client of this provider

    They could have a little more communication. They could make it slightly more affordable.

    Susan F_18

    5

    July 2, 2019

    I am a past client of this provider

    I could call them in a heartbeat, and they are right. They gave us the services we needed. I would tell a friend they are just very accommodating. They are excellent.

    Ruth U

    5

    July 2, 2019

    I am a past client of this provider

    She was just so willing to do most everything. They shouldn't have to require three hours twice a week.

    Robert A_11

    5

    July 1, 2019

    I am a past client of this provider

    They know what they are doing and are very good. They were always on time and they were a place where you could have individual driving instead of a group pick up, which I liked.

    Lori S_4

    5

    June 21, 2019

    I am a past client of this provider

    When she moved, my mother had to do transferring, and that helped a lot with making it smoother. They are wonderful. It was really nice. They would paint my mother's nails or take her out for a ride when I couldn't make it.

    Dan S_8

    4

    June 21, 2019

    I am a past client of this provider

    They were attentive to my mother's individual needs. They were customized with the care. The quality of care was good, but they maybe could improve on receiving extended or 24-hour care.

    Lawrence N

    5

    June 21, 2019

    I am a current client of this provider

    They help my wife with her mental training exercises. They found someone who had the skills to take care of my wife. They are all very competent.

    Peter W_2

    5

    June 14, 2019

    I am a current client of this provider

    Having someone here to take care of me while my wife goes out is very helpful. Everyone there cares about the people that they help, and they are always reaching out to me.

    Larry T_1

    5

    June 14, 2019

    I am a current client of this provider

    My dad has really come to accept the caregiver as part of his routine, and it makes my life easier too. The companion that my dad has is outstanding. She goes above and beyond.

    Barbara

    5

    June 14, 2019

    I am a current client of this provider

    We currently have Touching Hearts at Home of Rochester for my friend and so far, I haven't had problems. Overall, they've been good. It seems like with most of these companies, they don't do much around the home. They just sit there. They don't have much to do but they are doing a good job. The caregivers are pretty nice people, and I don't have a problem with them. They're good companions for my friend.

    Ruth W

    4

    June 4, 2019

    I am a past client of this provider

    It was helpful to me, and I miss having the help, but I feel right now I am not in need of it. I think the timing wasn't right because my husband was sleeping a lot when they were here, which was not the best situation. I think sometimes they could be a little more experienced.

    Ruth F_4

    5

    June 4, 2019

    I am a current client of this provider

    I feel more able to continue to do things that I wish to do. I get the help to do the things I want to do. I haven't used any other services. I like three caregivers. I like that the caregiver is a nice balance with housekeeping and companionship. We are a good fit.

    Joseph H_7

    5

    May 25, 2019

    I am a current client of this provider

    They are invaluable. It provides a much needed break for me when they help in caring for my husband who has Alzheimer's and dementia. I like the caregiver that they have provided.

    Salvatore C

    5

    May 20, 2019

    I am a current client of this provider

    They help by getting him out of bed and dressing him. I like the personalities, and they try to do what we tell them to do.

    Nancy F_10

    4

    May 1, 2019

    I am a current client of this provider

    It's good to have the service. There's a lot of good caregivers that have come. They have been punctual to the appointments. They do just about the normal amount of work, which satisfies me. I have no problem with the work that they are doing.You can trust the people who come into the house and you don't have to worry about having problems.

    Melanie B

    5

    April 25, 2019

    I am a past client of this provider

    For that couple of weeks, it helped me a lot to have them there. I have already recommend them. I thought they were very well-organized and the people they sent were well-qualified and very friendly.

    Michelle C_4

    5

    April 24, 2019

    I am a current client of this provider

    There are a lot of things that I am not able to take care of. They help me with my meals and my personal needs. They help me with my daily living. I like that they are flexible.

    Peter B_3

    5

    April 2, 2019

    I am a current client of this provider

    it is now much easier for my loved one to get things done around the house. They provide transportation. I think they are very personable, and they do a great job with matching people to our needs.

    Anonymous_1832

    2

    April 1, 2019

    I am a past client of this provider

    My loved one wasn't terribly pleased with them. They had difficultly finding someone to replace the private duty care person. I did like the head person there. If the person needed some kind of basic level stuff, I would recommend them for their limited purpose. If they need assistance, even walking, there is a no touch policy, depending on who I get. My loved one was dissatisfied with someone who went to a ridiculous degree about something.

    Tom B_5

    5

    April 1, 2019

    I am a current client of this provider

    I am not there when they provide care for her, but I know that the services help her by bringing a dog back into her life, since she has always had one, but can't own one where she lives. I like the agency because they allow involvement with the animals and it works really well for us and what we need.

    Deborah G_5

    5

    March 18, 2019

    I am a past client of this provider

    They helped watch my mom overnight so I could sleep. I had been caring for her for several nights and needed to rest so I could be more help to her during the day. They were immediately responsive. I called, and they had someone out that night to watch my mom. The caregivers themselves were wonderful with my mom.

    Susan B_19

    5

    March 14, 2019

    I am a current client of this provider

    She is driving me to a doctors appointment that I was concerned about finding it. She makes us soup and just goes beyond what I expected. The person who represents Touching Hearts is outstanding. She is studying to be a nurse and is very serious and pleasant.

    Alec W

    4

    March 12, 2019

    I am a past client of this provider

    We needed someone that was proactive and that would initiate things. They would help her make lists to go to the store. They could have helped with small chores. They might want to try to match the caregiver better with the client. I know that there is a lot of demand for caregivers. My mother probably thought that it was difficult to manage.

    Ruth A_1

    5

    March 11, 2019

    I am a past client of this provider

    It made a big difference for her. She did the things my mom could't do and the things I couldn't be there to do. She was more like a family member who picked up the slack when we couldn't. Kim, the caregiver, was awesome. She was extremely caring, compassionate, and always on time.

    Barbara L_3

    4

    March 6, 2019

    I am a past client of this provider

    She would not let them do much for them because she was not willing to do that. I liked that once we were set up, they came and helped her out with what she needed.

    Anonymous_1706

    5

    March 5, 2019

    I am a current client of this provider

    It is making a difference. It is very good. They have been able to get my loved one out of bed before noon.

    Henry A_3

    5

    March 5, 2019

    I am a past client of this provider

    They helped the most by doing the respite work. They cooked for him and provided safety since he is a fall risk and can't get himself up. They gave safety and companionship when I wasn't here. My husband has high standards and he said they were pleasant and helped him a lot. The owner came out to meet me, and I felt pretty special about that. He was very understanding of what it is like for a caregiver and worked to understand my situation and how he could help my husband. The caregivers that came were very reliable. The owner told me if the caregiver couldn't be there, he would come himself. It gave me peace of mind when I left that he wouldn't be alone.

    Janet D_4

    5

    February 22, 2019

    I am a current client of this provider

    I only have them a couple days a week instead of every day. They could help more by moving in and living here. They are extremely helpful, though. I wonder when I will get to the point I need more assistance. I really wanted someone that was here consistently, instead of a different person every day.

    Margaret L

    4

    February 22, 2019

    I am a past client of this provider

    I needed help and they did that. I really wanted somebody to read to me and read the mail I got, but they didn't fulfill that very well.

    Diane S_14

    1

    February 14, 2019

    I am a past client of this provider

    I didn't let them get past the first visit. I appreciated the driver for appointments, but the other lady was not a good representative.

    Michele S_2

    5

    February 14, 2019

    I am a past client of this provider

    We only had one visit with them. I was satisfied with the caregiver. My mother is challenging, and she did great and was patient. They were respective, and they understood our situation. They found a great match who was sensitive to her needs and situation. They matched us up well, and they were flexible.

    Dolores B_4

    5

    February 8, 2019

    I am a current client of this provider

    They help me by letting me know what's what and always keeping their word. I like the person they sent me. They are also very courteous and follow through on my calls.

    Mary P

    5

    February 6, 2019

    I am a past client of this provider

    They were so good that I hated giving up the services, but they were just too expensive. They are very good. I really really liked them.

    Patricia and John Y

    5

    February 1, 2019

    I am a past client of this provider

    I was able to sleep through the night. I hadn't been able to do that before. I appreciated their vigilance and demeanor with my husband.

    Maryann C

    5

    January 24, 2019

    I am a past client of this provider

    I live in Cleveland and they were giving care in Rochester. It gave me peace of mind. They are very caring individuals.

    Roger H

    4

    January 21, 2019

    I am a current client of this provider

    I need one visit a week on Monday afternoons for 3 and a half hours. That is great, but they want more which doesn't affect my life. They need to be more flexible on their billing policy.

    Alice D_1

    4

    January 18, 2019

    I am a current client of this provider

    They are doing a good job. They help by showing up and by being compassionate and dependable. They are dependable, and they do a good job with the care.

    Geraldine R

    4

    January 2, 2019

    I am a past client of this provider

    They did a very good job in just overall whatever I asked them to do within the range of what they provide. The one thing is they don't do any type of personal care, such as bathing. That would be a necessity in our case.

    Sandra R_10

    5

    January 2, 2019

    I am a past client of this provider

    She is more socialized and she has been more vocal. They are easy to work with and communicate with. Throughout the help, I didn't have any issues.

    Elizabeth I

    5

    December 14, 2018

    I am a past client of this provider

    I didn't have to drive because they drove me. They were prompt, on time, and nice people.

    Edna W_2

    5

    December 14, 2018

    I am a current client of this provider

    They spend time with her and are an advocate for her. Everybody is very kind.

    Diane D_5

    5

    December 11, 2018

    I am a current client of this provider

    She talks to me about things and helps me out a lot. I have such a great caregiver who is sensitive to my feelings and she helps me a lot with housework and stuff.

    Thomas L_5

    5

    December 11, 2018

    I am a current client of this provider

    They do the housework for me. They come in and do their job and they don't waste time.

    Jon A_1

    2

    December 1, 2018

    I am a current client of this provider

    They helped me with housekeeping, as my wife is unable to do so. We have only been with them for two months, and initially, their price and time was affordable for us, but now they have doubled their prices. We will stop working with them after the new year due to this.

    Kathie H_1

    4

    December 1, 2018

    I am a past client of this provider

    She was doing the cleaning and laundry, the things that I would have done. They sent an eighteen-year-old girl to take care of a ninety-year-old woman, it wasn't a good match. There wasn't any relationship there, she was too young.

    Mary Anne B

    5

    December 1, 2018

    I am a current client of this provider

    The services will take me to appointments and clean my house. They do all kinds of stuff. I made a big move, and the help was immeasurable. There is hardly ever anything that my caregiver can't do or won't do. Having her drive my vehicle has made a big difference for me. I like the caliber of the people of the people they choose and the way they keep their records.

    Diane B_4

    1

    November 16, 2018

    I am a past client of this provider

    The caregiver basically texted the whole time. They would need to adapt to have more customer listening skills, and not get defensive when there are questions.

    Mary L_16

    5

    November 14, 2018

    I am a current client of this provider

    The aide didn't clean my clothes, so my sister and I had to. I'm disgusted. I've had this aide one time. I would recommend them because every other aide was good. Our current aide is bad.

    Marlene H_1

    5

    November 8, 2018

    I am a current client of this provider

    I am not sure how to put in words, but I need help and they meet my needs. I would just say that they are excellent.

    Anne T_3

    5

    November 8, 2018

    I am a current client of this provider

    If I need something done in the house, I don't even have to tell the caregivers to do it, they just go out and do it. The caregivers are very kind.

    Beth N_1

    5

    November 7, 2018

    I am a current client of this provider

    They give me feedback on what is going on with my mother. I like the fact that there is a steady crew of people who come to help my mother.

    Anonymous

    5

    November 1, 2018

    I am a current client of this provider

    They help with laundry and by just being here. They really care about what's going on with you. If your provider is sick they will get someone to take care of it.

    Laurie S

    5

    November 1, 2018

    I am a current client of this provider

    It gives me peace of mind knowing someone is there a few times a week when I am at work. They are really good at matching the client with the appropriate caregiver. Not only is our caregiver geographically closes to us, but she is a good age and demeanor for my mom.

    Jean T_1

    5

    November 1, 2018

    I am a current client of this provider

    They are cheerful and reliable. They are very reliable and they have a wonderful president.

    Ann M

    5

    October 27, 2018

    I am a current client of this provider

    They have made her life easier by just being with her. I think they need to pay more attention to the schedule.

    Catherine D

    5

    October 17, 2018

    I am a current client of this provider

    It allows me to do things I wouldn't be able to do if I didn't have an aide here. They are very good and they work with you very nicely. The whole staff and the aides are all very good.

    Katherine N

    5

    October 17, 2018

    I am a current client of this provider

    They have helped me with so many things. They help me vacuum. I tell them that they are wonderful and they do quality work.

    Carol W

    5

    October 10, 2018

    I am a current client of this provider

    I have not had good health, and I can't do much around the house. I have been a cheerleader for the company ever since I got them. It is very good. I can count on their quality.

    Kathy K

    1

    October 10, 2018

    I am a past client of this provider

    Some of the caregivers were outstanding and we would have loved to have them more, but when they would send different caregivers every time, it was very difficult for us. They sent out a new girl every day and it was too hard.

    Agnes K

    4

    October 10, 2018

    I am a current client of this provider

    They take me to the store to help me get my food. I think that they should advertise a little bit more to get the word out.

    David N

    5

    October 10, 2018

    I am a current client of this provider

    They give me all the help I need. I have had a long experience with the company, and have met many amazing caregivers.

    Nancy D_4

    5

    October 8, 2018

    I am a current client of this provider

    I'm ill, so I need the help. They've helped me by getting my food for me, and she gets exactly what I want. She follows directions very well. I get the same caregiver the whole time, and that's important to me.

    Marjorie T_1

    5

    October 8, 2018

    I am a current client of this provider

    The drivers are able to find the place easily and get me there on time. We're satisfied. They're on time and get me to places on time.

    Rosalind R

    5

    October 4, 2018

    I am a current client of this provider

    They've been punctual, and when I need something we can go to the store together. That's good because it gets me out. I certainly would recommend them. My second caregiver is just excellent.

    Kristin H

    5

    October 4, 2018

    I am a past client of this provider

    The services helped do things around my mom's house she wasn't able to do, and they provided companionship. The company was really responsive and my mom really liked one of her caretakers.

    Cecily Z

    5

    October 3, 2018

    I am a past client of this provider

    They could have been more intuitive. My daughter was sick and it was hard for her to think through what needed to be done for herself. I'm sure that's hard to balance being proactive and reactive when you're providing services. I tried to tell my daughter to give as clear of direction as she could to them so that they knew what the tasks that needed done were, because they varied from day to day. They were very good. They always showed up and they were very dependable. They stayed for the full duration that they were supposed to stay, and they were helpful, courteous, and professional.

    Gretchen M_1

    5

    September 30, 2018

    I am a past client of this provider

    They got me through the first couple of weeks after I got my knee replaced. They are very reliable. They will be here when they say they will be here.

    Laura F

    1

    September 30, 2018

    I am a past client of this provider

    The services weren't very nice at all. I have recommended them in the past. I would not do it in the future. The first lady I had was great, but the second lady was terrible. She came to the hospital with me, but stayed in the car and wouldn't help me at all. She didn't help me in the hospital or into the house. The nurses were very upset. I will never use Touching Hearts at Home again because of that woman. She was very young and I guess she thought she didn't have to do anything.

    Gerard K_1

    5

    September 24, 2018

    I am a past client of this provider

    They were there for me. They were very helpful.

    Tom R_2

    5

    September 18, 2018

    I am a current client of this provider

    Having someone to be there with her to spend some one-on-one time with her makes an impact. The people that do the planning are easy to work with. They have an online report system for when we are away.

    Margaret B_11

    5

    September 17, 2018

    I am a past client of this provider

    It reduced anxiety to feel we had help. The people came out and met with us first, and then they came with the person the first time. They were very explicit, bonded with their employees, and I felt safe with them.

    Patty K_1

    5

    September 7, 2018

    I am a current client of this provider

    My father is satisfied and well cared for. The staff truly cares about their patients.

    Mary K_2

    5

    September 5, 2018

    I am a current client of this provider

    If I were not able to get someone to stay with my mother, there would be a lot of things I wouldn't be able to do because I would have to stay with my mom. I like the people they send. The people have been very good. All they have to do is sit and talk to her or watch a movie with her. There's nothing else they do. I think it's a very great program.

    Eileen C_1

    5

    September 4, 2018

    I am a current client of this provider

    The caregiver comes once a week because I only need as little help as possible. The caregiver that stayed with my mom is awesome.

    Mary J_3

    5

    September 4, 2018

    I am a current client of this provider

    They are willing to do anything and everything to help. They have good caregivers, and are a good company to work with.

    Joanne C

    4

    August 3, 2018

    I am a current client of this provider

    My loved one is at assisted living, and I'm not sure the caregivers are doing all they can do for her. There's never consistency. I like having consistent caregivers. They should keep me informed when things change.

    Mary B_40

    4

    August 3, 2018

    I am a past client of this provider

    There were only really two caregivers that were good. I think that some of the caregivers needed more training.

    Jackie M

    4

    August 1, 2018

    I am a current client of this provider

    They help with housekeeping and maintenance like laundry and dishes. It's nice having them here because I need to get out and they will stay and watch my loved one. I would recommend them more if they were cheaper. The services are expensive.

    Jean W

    4

    August 1, 2018

    I am a past client of this provider

    I needed someone to stay with my husband. I didn't want anyone to do anything around my house.

    Ann M

    2

    August 1, 2018

    I am a past client of this provider

    There was a lot of stress to deal with in the interaction with the caregiver. They should improve their vetting process.

    Bob and Irene M

    5

    August 1, 2018

    I am a past client of this provider

    They did what they were supposed to do I loved the girl. They were very helpful. They filled what I thought I needed from them.

    Lois S

    5

    August 1, 2018

    I am a current client of this provider

    They have had a great impact on us in many ways. They meet our needs very well. We have found a wonderful worker that is very helpful and pleasant. We like her a lot.

    John S

    5

    August 1, 2018

    I am a current client of this provider

    She is a very happy person. When she comes in, it changes the whole atmosphere of the home. They have an excellent worker that is a sweetheart. She is an awesome and warm person.

    Virginia B

    3

    July 26, 2018

    I am a past client of this provider

    We felt we were doing something that was a waste of the caregiver's time and a waste of my money. We did walk the halls a little bit so that I could get some exercise. I would recommend them in a heartbeat. I'm sure that people will find useful things for people at Touching Hearts at Home of Rochester to do.

    Sally F

    5

    July 26, 2018

    I am a current client of this provider

    She cleans my condo every two weeks. The caregiver that comes to help me is very good! Anything I ask her to do, she does and she does it happy.

    Peggy B_7

    5

    July 18, 2018

    I am a current client of this provider

    I am in a wheelchair and it gives my husband my break if he needs to do something else. They show up on time, and their staff has been consistently trained. They do what they are supposed to and then some. A lot of the women are retired and experienced.

    Glenn S_3

    5

    July 3, 2018

    I am a current client of this provider

    They're there for me when I need them. Their services are very good and they're a very good company.

    Mary E

    5

    July 2, 2018

    I am a current client of this provider

    I have overnight help, and it has just been a lifesaver for me. My husband sleeps in our family room on a hospital bed and he gets up anywhere from 2 to 4 times a night, so having an aide there to assist him has allowed me to get a good night's sleep. Touching Hearts at Home has been very congenial, the caregivers are prompt, and they handle any situation adequately.

    David R_8

    5

    July 2, 2018

    I am a current client of this provider

    I'm limited in terms of what I can do physically and they help me keep my life together. The quality of the people they send to me is outstanding.

    Charlene B

    5

    July 2, 2018

    I am a past client of this provider

    I noticed that my mother seemed so much happier. They kept her energized, made her bed, and prepared her food. The caregivers were wonderful. My mother is a very fussy person, and they were kind and good to her.

    Marcia F

    5

    July 2, 2018

    I am a current client of this provider

    They provide supervision and guidance, and well as giving him confidence. The match that they made for my father was really good.

    Josephine C

    5

    June 21, 2018

    I am a current client of this provider

    They take me on outings. I like to be tested to make sure nothing is wrong. I like talking to her because she is nice.

    Frank E

    5

    June 7, 2018

    I am a current client of this provider

    They help me by doing my shopping with me and cleaning my house. I have a nice person that I go shopping with and they do the cleaning for me.

    Joyce D

    4

    June 7, 2018

    I am a past client of this provider

    They helped me by having someone come into my house that was upbeat. The company should have asked what is important about the job. They should ask if it is the companionship or taking care of the client's needs.

    Margaretta D

    5

    June 5, 2018

    I am a current client of this provider

    They help keep my loved one independent. They are reliable, helpful, and flexible when something comes up. They've worked with us to get aides that are compatible with my loved one.

    David D

    5

    June 5, 2018

    I am a past client of this provider

    The services gave emotional and physical support for my mother. They have a screening process for their caregivers and they were responsive to any issues.

    Ted T

    4

    June 5, 2018

    I am a current client of this provider

    Having the agency has kept us at home. They are good companions. The people are very friendly, and they seem to do a good job.

    Thomas D_5

    5

    June 1, 2018

    I am a past client of this provider

    It allowed me to schedule the procedure that I needed at the time. They're very prompt and courteous. They answered my questions very professionally. She transported me to the surgical procedure, waited, and brought me home. She stayed with me at my home for a time.

    Bill A

    5

    June 1, 2018

    I am a current client of this provider

    They make life easier because I have MS. They clean the place and the meals are prepared very efficiently. They help me in the grocery store. I like that they are very professional but friendly.

    Al M

    5

    May 24, 2018

    I am a current client of this provider

    It is a necessity for me. I am 95 and have a broken hip, and I need transportation mainly. I would recommend them. I am dealing with not a lot of people, and they are all okay. Some are better, and some are less so.

    Charles C

    5

    May 22, 2018

    I am a current client of this provider

    I need them. I have to go to the store for groceries and I have appointments to go to, and they help with all that. They are understanding.

    Dorrie S

    4

    May 15, 2018

    I am a past client of this provider

    I didn't get as many frantic calls from my mother. I didn't have to answer the frantic calls when I couldn't do anything about it. We felt like she was getting her lunch and her dinner. We have had women come in and do absolutely nothing. One was in the bathroom for an hour. On the other hand, we've had some come in who are fabulous. When you average it out, it's more neutral.

    Phyllis B

    5

    May 15, 2018

    I am a current client of this provider

    They interact well with my mother, she likes the caregiver very much and it is a good companionship. They are very professional and they handle things very well. We have not had too many challenges. If we ever have a caregiver who dose not work out, they send someone else and they are very communicative.

    Doris E

    5

    May 14, 2018

    I am a past client of this provider

    My caregiver mostly helped me with my shopping and driving me to my appointments. I was very satisfied with my caregiver because I know it can be hard to do this kind of stuff.

    Diane I

    5

    May 1, 2018

    I am a current client of this provider

    They are very good. Most of the caregivers come in and know what to do. They do things well and they always make sure what else they can do for me before. They are very thorough. The caregivers do the vacuuming and laundry for me. The caregivers have made my life so much easier and I can concentrate on getting better.

    Jeanne H

    4

    May 1, 2018

    I am a current client of this provider

    They're always on time and do the job I request. They're very polite and business-like. I do need them. I don't get around as much anymore and they're able to do things for me that I can't do anymore.

    Ron E

    4

    May 1, 2018

    I am a current client of this provider

    I've been with them for quite a while. I'm pretty satisfied and don't have any complaints. I had a stroke, so it's hard to move around. They clean for me. I can still drive a little bit.

    Anonymous

    5

    May 1, 2018

    I am a current client of this provider

    The people that I've had seem to be really nice people and they do what they are asked to do. They've been very kind and accommodating. I couldn't do without them because I live alone.

    Jean G

    5

    May 1, 2018

    I am a current client of this provider

    I would tell them they they are very dependable, and they do everything I ask them to do. They have helped me when I had appointments, and they are dependable and on time.

    Toni M

    5

    April 20, 2018

    I am a current client of this provider

    Most of the caregivers have been extremely nice. They provide me transportation to appointments and they will also come in with me to the appointment.

    Tim J

    5

    April 10, 2018

    I am a past client of this provider

    They are consistent and if we have to switch things around, they are able to help me. They take the worry out of caring for my loved one. That is their purpose as an agency.

    Sydel T

    4

    April 4, 2018

    I am a past client of this provider

    I find their billing drives me crazy. I always had to call to clarify billing invoices, and sometimes they were wrong, and it was just something I didn't want to deal with. My mother wasn't overjoyed about having somebody come, but from my standpoint it was beneficial.

    Joanne M

    5

    April 4, 2018

    I am a current client of this provider

    They are very thorough and friendly. They are easy to have around. Primarily, it helps my daughter a lot so she doesn't have to come over to help me all the time.

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    About Touching Hearts at Home of Rochester in Rochester, New York

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