(800) 558-0653

Home Instead - Rochester, NY

97 Canal Landing Blvd, Rochester, NY 14626

(800) 558-0653

Verified Partner


(19 reviews)

Offers Home Care
Top rated on

2019, 2020, 2022

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Reviews of Home Instead - Rochester, NY in Rochester, New York


(19 reviews)

    Top rated on

    2019, 2020, 2022



    May 4, 2022

    I am/was a resident of this facility

    We are currently using Home Instead Rochester, NY. We chose them because they are caring and how they responded to us. Their schedule is nine until noon and then six until nine. Basically, they are doing the laundry, cleaning, and doing the general things that need to get done that I can't do. They are absolutely top-notch and very good.



    December 16, 2021

    I am a past client of this provider

    Home Instead Senior Care is the first agency we had for my friend which is by far the worst agency that I have ever been affiliated or dealt with. I recommend them to no one. They dropped my friend as a client at the last minute with no aide. They've called and had nobody to relieve the following person when my friend had to have 24-hour care. I've had to go there and work overnight because they couldn't find somebody to fill the shift, and they charged outrageous amounts. They're very unprofessional. They're a horrible establishment and somebody should take a good look at how the company is run because something just isn't right there. We tried to believe they were the best even though they were more expensive, and they were bad. They didn't show up, didn't have replacements, called that they'd be a couple hours late, and didn't relieve the last person. They'd say, "Oh we can't do that unless we charge you time and a half," for things that were their problem, not ours. I'm not saying their people are bad, but the people who ran the company were bad. They didn't run it the way it was supposed to be run. A lot of the people who worked there were good.



    November 17, 2021

    I am a current client of this provider

    We have been with Home Instead over a year now. The aides continue to be compassionate, knowledgeable, and reliable. Office staff does an amazing job of listening and responding to any concerns or changes we may have. We highly recommend them to anyone needing assistance for their loved ones.



    August 18, 2021

    I am a current client of this provider

    This agency checks all the boxes. When a new aide comes to your home they send a management team member to introduce the aide to the family. Caregivers are polite, attentive and interact in a positive way with family members. It is a pleasure to have them in our home.

    Sue G. T.


    March 18, 2021

    I am a current client of this provider

    The company has been very responsive to our needs and has worked well with us to find an excellent caregiver suited for our loved one. I couldn't expect more and I am very grateful that I found Home Instead. We have received care for our loved one for 4 months, so far, and expect that to continue for a long time.



    February 19, 2021

    I am a current client of this provider

    My mom is 96 and the GrandPad has been a life saver during this pandemic. Homeinstead calls her regularly to see how she is doing and have been ready to add any other assistance that we require. They are wonderfully kind and patient with my moms needs.



    November 18, 2020

    I am a current client of this provider

    Ask questions. Home Instead is experienced and will provide excellent advice to prepare for a home health aide. We have 24/7 care and the strong team of aides (and their teamwork), have helped tremendously. My parents are doing extremely well and we are so fortunate they are in their own home! The Leadership team is responsive and as hands on as you wish! Highly recommend Home Instead.



    May 23, 2019

    I am a current client of this provider

    Aide helps with shower. Serves lunch, staff always prompt. Keeps caregiver updated on client. Agency very responsive to client needs



    March 23, 2019

    I am a current client of this provider

    I feel that they are very committed to providing my mom with the best care possible.



    October 17, 2018

    I am a past client of this provider

    Staff was professional and caring. Exceeded my expectations. They were able to get care started quickly. Communication was excellent. They contacted me when needed and responded quickly to our questions or any needed changes.



    July 11, 2018

    I am a past client of this provider

    We contracted with Home Instead/Professional Assistance for Seniors from Monday, April 9, 2018 until Wednesday, April 25, 2018 for my 95 year old mother. We contracted for 75 total hours of home health aide service during this time period. My mother had a multitude of different health aides care for her during our contract. Some were excellent, highly trained, and very professional. Others were obviously novice aides/trainees, who really didn't interact with my mother at all. As she conveyed to me at the time, one aide spent most of the time doing her college homework and in another instance, one health aide spent most of the time on her cell phone, not caring for or interacting with my mother. Also, there were times when the assigned aides were either late or "no shows" for their scheduled times with my mother. We found this to be especially unacceptable since both my husband and I had to readjust our schedules several times at the last minute. Also, on July 10, 2018 we were finally able to contact the owner of Home Instead Senior Care-Rochester with respect to the remainder of my mother's service deposit refund which was over $4,000.00. This refund was supposed to be refunded to her back in May, 2018. The owner stated that the refund check had previously been sent to us but that it may have been lost/misplaced by the Post Office. The owner, to her credit, immediately apologized for the inconvenience and issued another check which was hand delivered to me within an hour by a Home Instead Employee.

    Dick Goldan


    February 24, 2018

    I am a current client of this provider

    The personnel they hire are caring, trustworthy and personable.



    November 27, 2017

    I am a current client of this provider

    Attention to personal needs and to every detail. Professional and Friendly Staff.



    May 18, 2017

    I am a current client of this provider

    I have been pleased with this agency caring for my parents. Administration staff is very committed and thorough. The aides are caring and experienced.



    May 18, 2017

    I am a past client of this provider

    I felt that everyone I dealt with at Home Instead cared about my family as both clients and people.



    May 11, 2016

    I am a current client of this provider

    Efficient and responsive staff. Care givers show up as expected and they keep the house running properly. Audrey is awesome.



    March 4, 2015

    I am a current client of this provider

    Right from the start Home Instead set us at ease. Joy/Julie and team have been incredibly caring and responsive. They have helped us along the journey of our Mother's alzheimer's - with aide services, recommendations for assisted living and making phone calls on our behalf. Service is outstanding and the aides dedicated, caring and responsive to our and our Mom's needs. Thank you!!



    March 14, 2014

    I am a current client of this provider

    The aides that Home Instead hires are very dedicated and caring whether it be staying an additional shift or making home made meals or taking my 88 year old aunt out for a drive or to church, they love and take appreciate her as if she were their aunt!!! As no family members live in the area, we feel very blessed that Home Instead is our surrogate family and life line to Aunt Pat.



    March 13, 2014

    I am a current client of this provider

    HomeInstead in Greece has been our family's saving grace! They have helped us take care of my dad over the last year and have been amazing.

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    Services and Amenities of Home Instead - Rochester, NY in Rochester, New York

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Rochester, NY in Rochester, New York

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.


    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.


    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Rochester, NY

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