Home Instead - Rochester, NY

Offers Home Care

19 Reviews
Call (866) 936-1978
Home Instead - Rochester, NY (866) 936-1978

Reviews of Home Instead - Rochester, NY

19 Reviews Write a review

Home Care Reviews for Home Instead - Rochester, NY

March 23, 2019

By sarjen01

I am a current client of this provider

I feel that they are very committed to providing my mom with the best care possible.

October 17, 2018

By KSwan

I am a past client of this provider

Staff was professional and caring. Exceeded my expectations. They were able to get care started quickly. Communication was excellent. They contacted me when needed and responded quickly to our questions or any needed changes.

July 11, 2018


I am a past client of this provider

We contracted with Home Instead/Professional Assistance for Seniors from Monday, April 9, 2018 until Wednesday, April 25, 2018 for my 95 year old mother. We contracted for 75 total hours of home health aide service during this time period. My mother had a multitude of different health aides care for her during our contract. Some were excellent, highly trained, and very professional. Others were obviously novice aides/trainees, who really didn't interact with my mother at all. As she conveyed to me at the time, one aide spent most of the time doing her college homework and in another instance, one health aide spent most of the time on her cell phone, not caring for or interacting with my mother. Also, there were times when the assigned aides were either late or "no shows" for their scheduled times with my mother. We found this to be especially unacceptable since both my husband and I had to readjust our schedules several times at the last minute. Also, on July 10, 2018 we were finally able to contact the owner of Home Instead Senior Care-Rochester with respect to the remainder of my mother's service deposit refund which was over $4,000.00. This refund was supposed to be refunded to her back in May, 2018. The owner stated that the refund check had previously been sent to us but that it may have been lost/misplaced by the Post Office. The owner, to her credit, immediately apologized for the inconvenience and issued another check which was hand delivered to me within an hour by a Home Instead Employee.

February 24, 2018

By Dick Goldan

I am a current client of this provider

The personnel they hire are caring, trustworthy and personable.

November 27, 2017

By LAllchin

I am a current client of this provider

Attention to personal needs and to every detail. Professional and Friendly Staff.

May 18, 2017

By mom-dad

I am a current client of this provider

I have been pleased with this agency caring for my parents. Administration staff is very committed and thorough. The aides are caring and experienced.

May 18, 2017

By mvhartman

I am a past client of this provider

I felt that everyone I dealt with at Home Instead cared about my family as both clients and people.

May 10, 2016

By Reviewer127680350

I am a current client of this provider

Efficient and responsive staff. Care givers show up as expected and they keep the house running properly. Audrey is awesome.

March 04, 2015

By cathydski

I am a current client of this provider

Right from the start Home Instead set us at ease. Joy/Julie and team have been incredibly caring and responsive. They have helped us along the journey of our Mother's alzheimer's - with aide services, recommendations for assisted living and making phone calls on our behalf. Service is outstanding and the aides dedicated, caring and responsive to our and our Mom's needs. Thank you!!

March 14, 2014

By happyness

I am a current client of this provider

The aides that Home Instead hires are very dedicated and caring whether it be staying an additional shift or making home made meals or taking my 88 year old aunt out for a drive or to church, they love and take appreciate her as if she were their aunt!!! As no family members live in the area, we feel very blessed that Home Instead is our surrogate family and life line to Aunt Pat.

March 13, 2014

By pappapbud

I am a current client of this provider

HomeInstead in Greece has been our family's saving grace! They have helped us take care of my dad over the last year and have been amazing.
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About Home Instead - Rochester, NY


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Rochester, NY

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Rochester, NY

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