The 10 Best Home Care Agencies for Seniors in Niagara County, NY for 2025

"Patient, understanding, respectful. "

"Happier at Home provided much needed help on very short notice when my aunt's health declined abruptly. They helped us keep her safe and comfortable in her independent living apartment until she was ready for assisted living and we found the right new home. They were friendly, flexible, patient and adaptable to emergencies, and very responsive to my aunt's and my emotional needs. "

"Help at Your Home Health Care Agency provided exceptional service. The caregivers displayed incredible warmth and professionalism, ensuring that every need was met with a personalized touch. Their dedication to making clients feel comfortable and cared for is unmatched. This agency made a significant positive impact on our lives, and I highly recommend them to anyone seeking quality home health care"

"FirstLight Home Care is an agency that provides a variety of care services for their clients. They have been helpful to me and my family in caring for our elderly loved ones, offering services that range from basic companionship to complex medical care. While I appreciate the promptness and kindness of their staff, I must admit that some aspects of their care could be improved upon. While the caregivers have become like family to us, there have been a few instances where we have had concerns about the quality of care provided. Despite these concerns, I must say that FirstLight has been responsive to our needs and has addressed our concerns in a transparent and communicative manner. Overall, I would recommend FirstLight Home Care as a potential caregiver for your loved ones, with the caveat that you should carefully evaluate their services to ensure that they meet your specific needs."

"From the beginning, it looked pleasant. We visited on a Sunday in mid July and there were people mingling around, which was nice. There were elder people in the back sitting in the shade enjoying themselves. The facility is all contained within a building, so you get an idea of what the conditions are pretty quickly. I was impressed at how clean and modern the public corridors were. That is in contrast to many similar places that are hotel/motel like and left in dingy status.The room itself was on the second floor and was spacious considering she was living alone. There was a quaint kitchen and room to maneuver from the living room to the bedroom. Her living room had a sliding glass window to a mini balcony with a view of the surrounding area. Having not actually encountered employees (we were buzzed up), I can't state an opinion about them. But everyone I saw personally appeared happy, which says a lot. "

"Some of the aides from Maxim Healthcare Services are very good. The problem is if they come on time. Today, my aide was supposed to come at 9:00. I called, and they said they didn't have an aide for me. I was headed outside at 12:00, and all of a sudden an aide knocked on my door. They come when they want. One of the aides would be on the phone when they're not supposed to be on the phone because they're working. We've been using them since the end of December. There's just lack of communication with them. "

"The agency and the caregivers at Comfort Keepers are exceptional. They do the cooking, the cleaning, companionship, and making sure she gets her medication. They also take her to the senior center twice a week. They're very caring, very compassionate, and reliable. I can't think of enough adjectives to describe them, they have been wonderful."