The 10 Best Home Care Agencies for Seniors in Monroe County, NY for 2025

"We currently have Touching Hearts at Home of Rochester for my friend and so far, I haven't had problems. Overall, they've been good. It seems like with most of these companies, they don't do much around the home. They just sit there. They don't have much to do but they are doing a good job. The caregivers are pretty nice people, and I don't have a problem with them. They're good companions for my friend."

"Staff was very lazy. They never cleaned my husband properly when showing him. he always said he felt dirty, Even after just coming out of the shower. They were also here to help assist on making sure the house was picked up. Little did I know I wouldn't just be cleaning up after my husband I would also be cleaning up after the staff. If they showed up for their shift, I'm the back upon his care plane and was expected to stand in every time they didn't have staff to come , Didn't matter if I needed to go to work or that I could not take care of him do to recovering from surgery my self. "

"I couldn't be more pleased than I am. When Mary Ellen and Susan first came, I was impressed with both of them. I'm 93, but a young 93 and I've never had home health care before. The fact that I'd rather have somebody come in and help me bothered me a little. Although I knew that my balance was bad and I knew that I probably needed some help in the shower. Mary Ellen didn't hover around me and is there when I take my shower. She's right there, she knows every move I make. She's great and is really wonderful. I was impressed with her. But as the time went on, I was more and more impressed because I could see that she was doing what she was supposed to do. I don't cook, but I buy my stuff from Wegman's already prepared and bring it home. So she goes through what I have in the refrigerator and checks everything I do. When I told one of my friends about it she thought that was invasive. And I said "You couldn't be more wrong." Mary Ellen is doing her job and she wasn't sneaking about it. Everything she does is so thorough. I'm just happy with what I'm doing and she appreciates that. But at the same time she watches everything I do to be sure that what I do is not in any way injurious to my health. So I just couldn't be happier than I am with Mary Ellen. "

"Took care of my wife when she needed care. Allowed me to take care of some of my needs. Give them A+ for service and care, and attitude, we were very happy with our service! Thank you Caring Hearts!"

"The staff has been very responsive to my needs especially when I needed someone at short notice. I have been using caregivers for a year. This agency was referred to me by the Alzheimer's Association. I have been very pleased with the caregivers. They understand the special needs of a patient with Alzheimer's. My husband seemed comfortable with them being there "

"We have caregivers from ComForcare. They come out right away. I think they are fine, and I am OK with them. They are very helpful and very accommodating, if there is a need to change around the schedule. They are very accommodating to whatever we need. We are happy with them, and we are going to keep them. "

Comfort Keepers of Rochester, New York Our Story We have been assisting seniors in the Rochester area since 2004. There are two reasons why we opened our Comfort Keepers office. First, we love helping people and the rewarding experience that comes with it! It is unbelievable how much we and our Comfort Keepers are appreciated by both our clients and their families. Second, I experienced first-hand how important it is for seniors to remain in their own homes. In 1999, my father was diagnosed with lung cancer and was eventually placed in hospice care. He made it clear that it was very important to him to live out the rest of his life in his home that he had lived in for over 40 years. My Mom, sisters and I, along with the hospice care agency, were able to make that wish come true by providing him with around the clock care. We will always be gratefull that we were able to do that for him. Jacob Warmerdam, Owner Compassionate Caregivers The quality of Comfort Keepers' service is a direct reflection of the excelence of our caregivers. Our carefully selected caregivers provide a range of services to clients on a part-time or full-time basis. Before a candidate can become a Comfort Keeper, they are rigorously interviewed and evaluated and extensive background checks are conducted on each potential hire. Each and every Comfort Keeper is our employee and is insured, bonded and covered by Workers' Compensation. This is for our clients', and their families', peace of mind. In addition, we are committed to ensuring that our caregivers receive essential training to do their jobs to your complete satisfaction. Alzheimer's and Dementia Care Our Rochester Comfort Keepers office specializes in Alzheimer's and Dementia care. We have gone through extensive training at the Rochester Alzheimer's Association and have used that knowledge to educate our Caregivers how to effectively care for those with Alzheimer's and Dementia. In addition, several of our Caregivers have been trained at the Alzheimer's Association to become certified Dementia Care Specialists. The Alzheimer's Association utilizes the Dementa Care Specialists to provide respite care for those family caregivers who could use a much needed break. Services We Offer Conversation and Companionship. Whether it's conversation and company, or just eating a meal together, having someone to sit and visit with can help make for a happier, healthier life. Meal Preparation. Many seniors do not have the opportunity to eat a well-balanced meal. Let our Caregivers prepare a hot, delicious, nutritious meal. This service gives our elderly clients the opportunity to eat the nutritious meals they need to enjoy healthier living. Light Housekeeping. Vacuuming, dusting, sweeping and mopping floors, cleaning bathrooms to include sinks, showers, tubs and toilet, cleaning kitchens, sinks, appliances, counters, taking out the trash, straightening all rooms, organizing closets and drawers, cleaning any interior windows that can be reached without a ladder. Errand Services. Caregivers can run errands such as picking up prescriptions, going to the post office, etc. Grocery Shopping. Caregivers will shop with or without the client accompanying them. They can shop at any store the client prefers. Respite or Relief for Families. Rest and relief for family members who are assisting with the care of their loved ones. Comfort Keepers can provide assistance so you can run errands, go shopping or get some much-needed rest. Medication Reminders. Although our Caregivers cannot administer medications they can assist the individual who shares in the responsibility of taking their own medication. Assisting with opening medication containers or medpaks, reading labels and reminding the person to take their medications are all ways in which we can assist. Grooming and Dressing Guidance. We can help our elderly clients button buttons, tie shoes, put on socks, etc. Incidental Transportation. Trips to doctor appointments, barbershops, beauty salons, shopping, wherever the client likes to go. Getting seniors out and about is good for their mind, body and spirit. Our Caregivers will stay with our elderly clients wherever they decide to go. Laundry and Linen Washing. This can be done in either the client's home or the Laundromat, includes washing, drying, ironing and putting things away. Recreational Activities. Whether it's cards, board games, or a walk in the park, Comfort Keepers can help our clients stay active in mind, body and spirit. We also can take the client out to enjoy their favorite activities. Mail Assistance and Organization. We can assist the client in separating the junk mail from the important mail, and let them know when bills are due. Periodic Review and Communication with Family. On a recurring basis we can contact the family to discuss how things are going, answer any concerns or redefine any services that may be needed. This is a great service for clients whose families live far away and may not be in daily contact with their loved ones. We communicate with families by phone, email and text, and we are available 24/7 in case they have concerns and need to reach us. Emergency Monitoring Systems. Independence, Safety and Peace of Mind. Comfort Keepers can help you provide all of these to you or your elderly parents. Help when you need it, in the event of an emergency virtually anywhere in your home at the touch of a button. 24-hour or live-in care (available in most areas) For those clients who can't be left alone, we can be there 24 hours a day. Local Communities Our office gives a helping hand to those seniors who live in the communities listed below. Please call us for more information on how we can give you peace of mind, and enhance your parents' quality of life. Greece Gates Chili North Chili Irondequoit Spencerport Hilton Hamlin Brockport Churchville City of Rochester (Westside) What Our Clients Have Said About Us "...thank you so much for all of your help and wonderful care of my Dad over these years. I don't think there are too many wonderful and kind people like you two out there and we were so fortunate to find you. Thank you again. Sincerely, Bev" "On behalf of my family and myself, I wish to tell you that you have an excellent organization. You have provided us with very high quality aides. Thank you very much. Love, Lemke" "Thank you so much for your support system for our Mother throughout this final chapter of her life. It has meant so very much. Love, Robin" "Thanks for everything you've done to help with peace of mind for Dad and care for Mom. You provide a much needed service. Gail" Caregiver Information Caregiver Skills Include: Ethics, Stress Management, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients Caregivers employed, bonded and insured: Yes Caregivers available 24 hours a day: Yes Available to assisted living facility: Yes

"Our doctor recommended Visiting Nurse. We used them on and off for a year. They have registered nurses and occupational and physical therapists that come to the home. The caregivers were very good with excellent attitudes toward working. I would recommend them. "

"So far everything is working out well with Tender Loving Family Care. They were quick to find a caregiver for my parents. They're very attentive, and my parents have no complaints. "