
500 HAHNEMANN TRAIL, Pittsford, NY 14534
3.0
(4 reviews)
"My mother is in Highlands Living Center. The thing that stands out in my mind most is the fact that as you walk in, there's a receptionist and security right there, and it's bright and more than acceptably clean. The only problem we had with the staff was that my mother was not comfortable with some of the aides, and they've since been removed. She gets along with quite a few people now, and it's been 11 months, so she's kind of worked her way into it. My mother is very particular about the menu. She's not happy with the food seven days a week there, but to me, it looks like it's served well. That's the only thing that she really has a problem with, and the rooms are not as big as they were in the other place, at least the one that we saw. My one suggestion to them is that they need to have another supervisor on the weekend because the staff seems to be more lax on the weekend as far as helping her, because she is not ambulatory right now, and to get her out of bed and to get her dressed seems to be a little bit of a hassle, especially on the weekends."
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