Communities in Fairport, NY

"This place is a dump. It was recently taken over by a company on Long Island. The recording that plays when you're on hold makes it sound like a spa. My sister is a resident on the 3rd floor and they never answer the phone (the 2nd floor does answer). She said the food is terrible. Her room is crowded & the laundry practically throws her clothes in the closet. There is a heating unit by the window & the bottom is broken & hanging loose. The wall behind her bed was plastered very sloppily. Her call light is frequently not answered. There is sometimes food on the floor in the hallway & recently there was blood there. The staff is nice enough. My sister's hair hasn't been washed in months. No amenities, although you'd never know by listening to the telephone message. Big turnover of staff. "

"My mom is in Jewish Home of Rochester. She first went there as a rehab patient and ended up staying there. The facility is large and has some wonderful caregivers. They try very hard and do a pretty good job considering the amount of people there and the amount of care that's needed. It's very satisfactory. It took a long time to get the labels from the laundry. I think they have since hired some new people, but sometimes they need more people to care for everybody. They do a pretty good job. Nobody's idle. If I were to make a suggestion, it's to add more people, aides, or nurses. "

"I was a Patient in their Short Term Rehab Unit coming in on Tuesday August 1, 2017. and being discharged on Friday August 13, 2017. In every way imaginable,from Nursing [Mimi for example] to CNA's [Takila for example], to Therapists [Lee for example], to Dietary to Housekeeping,IF I NAMED EVERYONE I'M SURE I'D LEAVE SOMEONEOFFTHE LIST SO I MENTION THESE TONAME A FEW .... OOPS I FORGOT MY EVENING TECH, JONATHAN WHO I CANNOT FORGET EITHER. IT IS TOO BAD THAT THE RATING OF ACHIEVEMENT THAT IT ONLY WENT TO A HIGH OF 5. I'D SAY THEY DESERVE A 10 MINIMUM.."

"A loved one was once a resident of The Brightonian. The people were very nice. The dining area was very nice and clean. However, it smelled of urine in there, and I'm very picky with smells. The staff is very nice, though. I didn't try the food because it didn't look good. Also, they told us the day before the insurance ran out that he was going to go on private pay. They did not tell us ahead of time."

"I am the daughter of a resident that has been in this facility for almost 6 years and i can honestly say that since the day she moved into the facility things have definitely became not so great .....the medical attention that my mom needed had been ignored on a couple of occasions they told my mother just recently in the last 2 months she didnt need an ambulance(i heard this myself) after my mom complaining of shoulder pain and shortness of breathe for 2 weeks and me making threats to the facility did they call an ambulance finally. And the outcome to that is that my mom almost lost her life behind the facilities lack of empathy.......my moms heart was failing at only 20 beats . so the pains in her shoulder when she would complain about it was mini heart attacks! For 2 weeks my moms needs were ignored even after my mom asked to be taken in ambulance.....and this isnt the only. Incident......fractured pelvis that was ignored for 3 weeks but thats a whole other paragraph....needles to say i am now working on getting my mom out....it once was a very nice place. . the food is limited there are barely any activities and those only include a wii game coloring sometimes bingo ....bed bugs clothing doesnt get returned most of time....i can go on and on.This is things not only has my mom told me but things i have heard and seen myself with how the staff and facility is ran from 6 years ago til present....."

"In my experience this nursing home was very good. My grandmother really liked all of the nurses, and over time she became extremely acquainted with each and everyone in the building. There were a lot of activities that went on at least twice a week. I visited once and saw an amazing pianist playing in front of the living room. The food we ate there was... bearable, and I imagine in the resident's advanced age they probably couldn't taste the food anyway. My grandma had a couple accidents while residing there. She fell on the tile floor in the kitchen once and the staff was there within a matter of seconds to aid my ailing grandmother. My grandmother survived a couple falls while there before she passed. The rooms were fairly small, but that isn't too bad for a senior, as they don't have to walk as far to get to their chair. There was a kitchen in each room with an oven, microwave, and sink... also possibly a dishwasher. Overall my experience with The Highlands was a great one. The only possible improvement is bigger kitchens and maybe better food. "

"We got my cousin into independent living at Cherry Ridge in Webster. It's an ideal situation because he could just walk across the way and go visit his wife who is in skilled nursing in the same facility; he could visit every day. One thing that we liked was the ability he would have to visit her. They're both located on the same site and within walking distance, so he can go visit her as often as he likes. He's in independent living, so he has an apartment, and it is beautiful. It's a three-room apartment with a galley kitchen. It has a little eating area, a full living room, a big bedroom, an enormous bathroom, and a washer and dryer. They come in and clean every couple of weeks but he vacuums it every day. The way it's all laid out is nice. The skilled nursing care is not large. I think they only have seventy people in skilled nursing care, so they really get a lot of personalized care. The staff is great; they're very on top of things. Even though he's in independent care, there's a doctor right there on site, so we transferred all his medical care to the doctor. There's a dentist, too, so it's all very convenient. The food is excellent. If he doesn't want to go to the dining room, he goes downstairs for lunch and brings it back up to his apartment. Sometimes he sits down there in the dining room, though. They bring the dinner right to their door. The menu selections are great and they're flexible. I know he has not taken advantage of the activities, but I see that they have groups that hike around, like walking groups, and they have exercise classes too. They have a lot of groups there, like card groups and hiking groups. I think they even take people to different functions throughout the area. It's very varied but if you don't want to do them, nobody's going to force you. I think their cost is very reasonable too."

"I have been volunteering at/ visiting St. Ann's for over a year now. I have learned about some of the terrible conditions of other nursing homes through literature and films, however, I can say that this is definitely not a nursing home of the like. For the most part, the staff seem to absolutely love what they do and love the residents living there. They do not limit their time or stay to strict to a schedule, but really care about the individual they are interacting with. The facilities are well decorated and give a very "homey" feel to the place. I think that the residents really enjoy all of the holiday/ seasonal decorations as well. The main complaint I would get from the residents, however, was that the food was not always very good. Sometimes it would be served cold and other times, it just tasted too bland. Overall though, I think that St. Ann's is working towards improving and making their residents as happy as possible. "

"Maplewood Nursing Home was very nice. They had a welcoming committee of old ladies who would encourage new residents to go to exercise class and stuff like that. The facilities and rooms offered were good. The receptionist and the caretakers were good. I liked the big windows and good-sized bathrooms in the units. Most of their meals were very good, and they gave people a lot of choices. If you didn't want to eat what was on the menu, they would make you a peanut butter and jelly sandwich or whatever, so they were very accommodating with food. The rooms weren't as nice as at other facilities I'd seen. "

"The people at Wesley Gardens were very nice to me with large and adequate rooms. They seem to have a lot of activities, and the PT people were all friendly. It was satisfactory. "

"Nursing staff was professional and timely with providing care to my mom. The food was pretty good for the most part. The dietician was helpful in picking out alternate food options for the fish she didn’t like. Rooms were clean and well maintained. Every room came with their own TV. Closets could be bigger, but everything fit and the nursing home was willing to provide laundry service. There were activities everyday and the activity staff were extremely friendly and energetic. Bingo seems like the hot ticket as everyone seemed to show up for that. "

"Love the fact that Kirkhaven will always conduct follow-ups on any concerns you may have l find this very important to myself that Kirkhaven takes the time to addresss any and every situation that might occur with your love one. Also Kirkhaven does meet with the family in a timely manner with the progress report, all the staff that has contact with the care will attend this meeting to give you an update on where your love one abilities are at and what's the next plan of action to help assist in getting them to further along with their dependency this was very important to my family that our Mom regain some of her mobility also Mom enjoyed being at Kirkhaven. "

"My mom is in St. John’s Home (St Johns Health Care Corporation) because of her many falls. I have tried the food and it was very good. If they don’t like what’s on the menu they can order from the cafeteria. They are extremely attentive to the patients. The rooms are clean, and the whole place is very clean. They have many activities for them to do. It’s the place that I’m glad I got my mother into. "

"I live in Monroe Community Hospital now. I like the people and the activities. However, they need more help, like every other place. The food is terrible. The building is very clean. For activities, they have ceramics, movies, painting, and bingo. They have an arts and crafts department, too. The room is very small. They have two people per room."