$3,528
Crest Manor Living and Rehabilitation Center
6745 PITTSFORD PALMYRA ROAD, Fairport, NY 14450
2.61
(18 reviews)
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$2,900
Reviews of Crest Manor Living and Rehabilitation Center in Fairport, New York
2.61
(18 reviews)
Facility
2.6
Staff
3.3
Food
2.8
Activities
2.7
Value
2.1
Kara Buni
1
|
October 14, 2023
Terrible terrible place, rude staff, dirty building, poor management, The food was unappealing and always came late. I wouldn’t recommend sending your loved one there. If I could rate it as zero stars I would.
Val's Deb
5
|
August 25, 2022
I am overwhelmed at the love and caring and kindness that they give to my mom and to know how good she’s taken care of when I can’t be close to her is such a wonderful feeling there are some wonderful wonderful ladies that work there who I love very much and I am so thankful for
weegee katz
1
|
March 27, 2022
Today is Sunday. My mother was discharged from Rochester General Hospital on Friday afternoon, arriving at Crest Manor (as a rehab patient) before dinner was served. Less than 48 hours later my brother and I fear for her health and know we need to get her transferred to another facility ASAP. Because of gall bladder issues she's on a low fat diet but was served greasy sausage Friday evening and both bacon and a cheese omelet for breakfast this morning and cheesecake with her lunch. Last night she questioned the medication aide about one of her meds that was to come in the form of 2 pills because only one was brought to her. The aide checked, discovered my mother was correct and brought her the second pill. Had my mother not had the capacity to question the dosage she would have received only 50% of that particular medication. She found Saturday's breakfast and lunch food inedible and just drank the juice and milk provided but was not offered any Boost or alternate food. At dinner yesterday her tray had the name of the previous occupant of her room and the "main course" consisted of cottage cheese and a muffin. Her room is divided and her roommate on the A side has 3/4 of the floor space, leaving my mother just 1/4 - barely room to stand at her walker. When I spoke to the director by phone the day before she was admitted he told me all visitors are given a rapid Covid test before being allowed to enter the building but my brother and SIL were not tested yesterday and a cousin was not tested today. The director of admissions is also the director of rehab and he assured me rehab was offered on weekends but my mother received no rehab on Friday, nor yesterday nor today. My mother was deemed medically ready for discharge to rehab on Thursday and Rochester General insisted she be transferred on Friday so choosing a facility had to be done without a site visit and we relied upon Medicare ratings and facility website descriptions of their services. Crest Manor brags about having a 4-star Medicare rating (it's on the building's signage) but there is clearly something wrong with this rating system - if Crest Manor is 4-star, my heart breaks imagining how people are treated in 1-,2- or even 3-star facilities. PLEASE try to delay discharge until you have time to visit the facility if you find yourself in the position of having to choose a facility for a loved one!
Ann N
1
|
September 23, 2021
Their license should be revoked! There were many issues regarding my mother's stay at the facility. When I questioned them about the issues, they told me they would look into and get back to me. I'm still waiting - over 1 year! At noon, my mother still wasn't dressed or washed, her sneakers went missing but I was never informed until I found them in the parking lot! Her good luggage was lost and replaced with a zippered bag. Rehab was limited because they wanted her to become a long-term resident. They had her sedated most of the time and made her wait unreasonable amount of time to help her to the bathroom. My mother also had bruises that no one could explain. Even the hairdresser claimed to have given my mother services that never happened. This was during Covid pandemic when family members could only visit through a window. God only knows what else I would have found if I was allowed inside! I filed a complaint with DOH but staff lied!
Deirdrem
1
|
September 22, 2021
The facility is poorly run, and the owners care only for the money. The rooms are small and unattractive. The food is terrible, and my dear friend has lost so much weight because so much of the food is inedible. The staff is overwhelmed. She has fallen numerous times, and has been left without clothes on for extended periods of time. Please do you homework, and find a decent place to bring your loved one. I fear ever ending up In a place like this.
KSutton
1
|
September 6, 2021
My mother stayed here July 2020 until right before she passed in January 2021. This facility is unable to provide appropriate care to someone with advanced stage Alzheimer’s, even though they claimed that they were competent. If your loved one is unable to advocate for themselves I DO NOT recommend you place them here!
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Services and Amenities of Crest Manor Living and Rehabilitation Center in Fairport, New York
General
- Resident Capacity: 80
Medicare
Health
2.0
Overall
1.0
Quality
3.0
Staff
1.0
About Crest Manor Living and Rehabilitation Center in Fairport, New York
Crest Manor Living and Rehabilitation Center is a Senior Living provider in Fairport, New York that offers residents Assisted Living and Nursing Homes services. Contact Crest Manor Living and Rehabilitation Center for more details on services and rates.
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