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Comfort Keepers

1163 Pittsford-Victor Road, Suite 215, Pittsford, NY 14534

(800) 558-0653

Verified Partner

5

(14 reviews)

Offers Home Care

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Reviews of Comfort Keepers in Pittsford, New York

5

(14 reviews)

    Barb2118

    5

    June 3, 2019

    I am a current client of this provider

    With my parents being far away I could not have done it without comfort keepers. The staff was always very organized with scheduling and very understanding with changes. The caregivers showed such a high level of care and compassion. I would recommend them to anyone!

    Garth_Fitzgerald

    5

    April 3, 2018

    I am a past client of this provider

    Comfort Keepers of Pittsford, NY, have provided twenty-four hour care for our loved one over the past four and a half years until her recent death. For the entire time they were faithful, devoted, and compassionate to our loved one and also to us. Their work ethic was always superior and they were a joy to work with. They not only took care of our loved one but, because we lived out of state, they also managed her home with only our financial assistance and advice from afar. Our loved one suffered from vascular dementia and our goal was to keep her in her home for as long as possible. The dedicated owner of Comfort Keepers of Pittsford, Donna H.; the amazing Care Coordinator, Donna D.; all of their excellent staff; and their outstanding caregivers made it possible for her to live in her home until she passed. There are no words to adequately express our praise for each one of these exceptional people. Our gratitude to them will remain in our hearts, always. What a treasure they are… We highly recommend Comfort Keepers of Pittsford, NY, to anyone who is seeking high quality, compassionate, home care. David and Jean S. Peterborough, NH

    rich c

    5

    August 29, 2017

    I am a current client of this provider

    We engaged Comfort Keepers to care for our elderly mother. We have had a number of companions and they all share the following values - compassion, dependability and an outstanding work ethic. We rarely have to tell them what to do and when we do ask them to perform a task, they do so enthusiastically. It has been easy to deal with their office staff regarding billing, scheduling and providing feedback about our companions. I would not hesitate to recommend Comfort Keepers for anyone who seeks help in caring for their spouse, siblings or parents.

    The Mayor's wife

    5

    August 3, 2016

    I am a past client of this provider

    We had a bad experience with another home care provider and were so fortunate to have found Comfort Keepers. The care givers were well trained and respectful of not only the person with dementia but the whole family. They were flexible with schedule changes from week to week. I never missed a day of work because a caregiver wasn't available. They were compassionate and understanding of the challenges of having a family member with dementia.

    Stargazer4

    5

    October 30, 2013

    I am a current client of this provider

    Thanks for all that you do to help keep my mother safe, happy, and comfortable in her own home. I appreciate the respect and care that you have for her. While sadly, I am living some distance from her, I know that with your reliable, responsible, and helpful attitude, I can count on you to keep her feeling at ease in her own home. I have much regard for Comfort Keepers and their services, as well as for their reliability, and trustworthiness.

    Ever Grateful

    5

    October 9, 2013

    I am a past client of this provider

    We’re nearing one year since our mother left the superb care of the Pittsford, NY-based Comfort Keepers. Mom and our family had the supreme good fortune of being introduced to and utilizing this service from January through December, 2012. This was at a time when we were learning about and coming to terms with Mom’s vascular dementia. The team of well-qualified – nearly all were dementia-care-certified – and loving caregivers gave Mom the in-home oversight she so needed and gave me, as primary caregiver among Mom’s seven children, the support and assistance that was so necessary in that full year before Mom’s advancing condition required her move to a Memory Neighborhood in an assisted living community. Just the other week, months after Mom left CK care, one of Mom’s former CK friends saw me and asked about Mom, remembering her well and with sincere continuing concern. We are forever indebted to this team and their supervisors, who are so dedicated to their special vocation of caring for our beloved elders.

    carolynmcc

    5

    June 12, 2013

    I am a past client of this provider

    I used Comfort Keepers for my mom while she lived with us. We really appreciated the great service. Every companion that my mom had she loved. She always looked forward to the days that they came. They were friendly, helpful, were always prompt. They were great at helping her to shop, and finding what she needed. I am so thankful that this service is available, they have been a huge help to me, and great companionship for my mom. I make it a point to spread the word about this agency. Thank you for being there for us!

    Grateful4

    5

    June 6, 2013

    I am a current client of this provider

    I use Comfort Keepers primarily for transportation and grocery shopping. I'm younger and due to a medical condition am not currently driving. I assumed CK served only senior citizens, but my sister recommended I call as she had been impressed with the service for her in-laws and thought they surely would help. She was right. I have been equally impressed and grateful. They always are on time or even 15 minutes early, and I've had occasions where they have accommodated me on short notice. They also have been careful to ensure that the drivers know of my requests, such as not going on highways because of dizziness. A couple of the drivers feel like friends now. The rates are reasonable. All in all the service has been an enormous help during a challenging time, and I'm so glad they're there!

    Gratefully

    5

    April 22, 2013

    I am a past client of this provider

    My family and I absolutely recommend Comfort Keepers to anyone who needs a caring, compassionate, professional caregiver. After becoming frustrated trying to arrange care for my Mom, my first call to Comfort Keepers was received with friendliness and immediate help. The caregivers who came to be with my Mom were, without exception, not only professional but also really cared about my Mom. Whenever one of them was with Mom, I never worried about her. They even gave me suggestions about changes that made her life easier. Thank you so much.

    From Canandaigua

    5

    February 4, 2013

    I am a current client of this provider

    Comfort Keepers provided excellent care for my mother after she had some medical problems. It was very easy to get started with them as Donna came to interview. I appreciated that they were willing to be flexible with hours and days. All the ladies were cordial, caring and efficient and really helped my Mom get back on her feet again. Would not hesitate to use them again in the future should the need arise.

    Suzanne4

    5

    November 12, 2012

    I am a past client of this provider

    My father was in a nursing facility for a rehab for a short period. Donna came in to the nursing facility and informed me on what programs they offer. They are marvelous. They truly try to second guess the problems. They are very gentle on their delivery. My father obviously had a lot of issues. We actually got to a point whereas for companion care, they had exceeded what they were able to do for us and they may not be able to continue. They asked me to consider a different provider and they gave me references. They helped me arriving to a decision. They gave me extra time. They're completely flexible.

    Bill M

    5

    November 5, 2012

    I am a past client of this provider

    I was introduced to Comfort Keepers back in June of this year by an employee of Quail Summit in Canandaigua. During the telephone interview I was immediately impressed by the professionalism and organization and moved forward with the service. I was not disappointed. The staff members were courteous, prompt, and more importantly, both of my parents felt comfortable. After four + months, my mom's needs changed, and as a result I no longer require their service. But I would certainly recommend Comfort Keepers in the future.

    Liz10

    5

    October 15, 2012

    I am a current client of this provider

    I had a very good experience with Comfort Keepers. They've been prompt. They are reliable as one of the girls who's scheduled can't make it, they keep me informed. They actually make sure that my time slot is filled so that I have consistency and that I'm not without help. Comfort Keepers are very well trained. The one in particular that I normally get is excellent. They're caring and very helpful. A lot of them are very well versed and able to carry on a conversation with me. As you can tell, I'm with it. I'm younger and I have MS. It's nice to have someone come in and be able to converse with me and speak with me. Most of the women that they send over share some interests with me. They're always helping me with baking and cooking and things like that. They recently changed their billing from weekly to bi-weekly which is good. When I call on the phone, whomever I get on the phone seems to be prepared to answer any questions that I have.

    Alana1

    5

    October 15, 2012

    I am a past client of this provider

    Comfort Keepers was referred to me by one of the nurses at Heather Heights. Comfort Keepers was seeing other people in the building. They had other residents that they were working with so when I asked the nurse that I was looking for some kind of companion, she was familiar with Comfort Keepers and she recommended them. I hired them to come in and spend time with my mom and dad so that they could establish a relationship with other people besides myself. So they had some other adults that they could interact with. Comfort Keepers had been very good about giving me feedback when they've noticed any kind of medical issues. They also drove my parents to some doctors appointments which is very helpful or me because I couldn't always make all those appointments. I usually try to go with my mom and dad but there were certain doctors where I didn't need to be there and somebody else could take them. The were also taking mom and dad out for a drive around the area so they can see the sights. We moved to Rochester. At that time they moved in to Heather Heights. None of us were familiar with the area so it was helpful to have somebody who knew the area that can drive them around. The caregivers were different. Some are better than others. My mom particularly likes women who are older maybe around 60's. That's what we usually ask for because my mom can relate to them. She couldn't relate to younger caregivers. Everybody was nice. Everybody did a nice job being a companion but my mom just wanted to relate to a certain age group than others. I didn't get to meet all of the caregivers. I got some complaints once in a while from my mom but again that was usually somebody who's younger whom she had trouble relating to. I don't think it was the individual. I think it's just the age. She's just comfortable with somebody who is a little older and they were able to supply that for us. What I like about Comfort Keepers is that they were really good about being available at the last minute. Normally, they prefer a schedule ahead. I had a number of incidences where my mom had to be taken to the hospital and I couldn't get there. They were able to sit with her and keep her company for hours sometimes, before I could get there. They try to keep me posted as to what was going on. It's really really helpful to have somebody out there with with her. They would also encourage her to do activities when she was in Heather Heights. We also hired them towards the end of her stay at Heather Heights to sit with mom for a number of hours between dinner and bedtime to keep an eye on her because she had sundowners and she's more prone to falling. They were very helpful when I called and needed to make schedule changes. A couple of times I missed emails about the bill and they were all very pleasant and understanding about it. I had a conversation with Donna and some of the other people there and they would always inquire about how dad and mom are doing. They seemed genuinely interested in caring about how I was doing and how they were getting along. My mother is no longer using them because she is no longer with Heather Heights. She is now in a skilled nursing facility and is getting a lot of higher level of care over there. So she doesn't need the additional help from Comfort Keepers that we needed when she was with Heather Heights. I really appreciate that Comfort Keepers was very flexible and helped us out with emergencies. They have a great service and I would recommend them to anybody. We were very happy with them.

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    Services and Amenities of Comfort Keepers in Pittsford, New York

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Comfort Keepers in Pittsford, New York

    At Comfort Keepers, home care starts with choosing the right people to serve as your loved one’s caregiver. It is not enough to just have someone in your home, great care means interacting with someone in a way that truly benefits their health and wellness. We’re proud to provide care, companionship, and respite services to support seniors wishing to age in place.

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