The 10 Best Home Care Agencies for Seniors in Erie County, NY for 2025

" Caregiver Yes, the caregiver ALWAYS is on time. Our interaction is EXCELLENT. I love and respect her. The agency has always been responsive to my requests."

"FirstLight Home Care is an agency that provides a variety of care services for their clients. They have been helpful to me and my family in caring for our elderly loved ones, offering services that range from basic companionship to complex medical care. While I appreciate the promptness and kindness of their staff, I must admit that some aspects of their care could be improved upon. While the caregivers have become like family to us, there have been a few instances where we have had concerns about the quality of care provided. Despite these concerns, I must say that FirstLight has been responsive to our needs and has addressed our concerns in a transparent and communicative manner. Overall, I would recommend FirstLight Home Care as a potential caregiver for your loved ones, with the caveat that you should carefully evaluate their services to ensure that they meet your specific needs."

"Happier at Home is a wonderful home health care agency and I can not say enough about them. They were a wonderful fit for our situation. From our first phone call to Trent and then with Deanna who schedules the aides , they were wonderful. Over the approximately 3 months we used Happier at Home I called Deanna in the evening, the early morning and many times in between and she was always able to help out and fill my request. We first contacted them on a Friday when we had to unexpectedly let go an aide we had hired privately. Deanna was able to get us aides in place for the up coming Monday. Their aides have been background checked, are certified nursing assistants, are covered by the agency's insurance and were always on time. We had Latoya, Barbara, Marie and Keke, who were all wonderful and more than willing to do whatever was asked of them! First and foremost they provided an extra set of eyes on my loved one. They also provide her with companionship, they cooked for her, fed her, bathed her, tolieted her, gave her her medications, helped with going to Dr. appointments, cleaned, emptied the garbage, made out a grocery list for me and let me know if there was anything I needed to be aware of. These ladies genuinely love their job. Happier at Home gave me piece of mind during a difficult time. I would and will recommend them to anyone needing home health care aides. When my relative first needed care we decided to hire privately and to be honest I would not do that again....we experienced too many problems. I was very pleased with Happier at Home and their professionalism. My loved one recently went into a nursing facility and I was sorry to have to say goodbye to this wonderful group of people. Thank you again to Happier at Home for all that you provided for us!"

"Some of the aides from Maxim Healthcare Services are very good. The problem is if they come on time. Today, my aide was supposed to come at 9:00. I called, and they said they didn't have an aide for me. I was headed outside at 12:00, and all of a sudden an aide knocked on my door. They come when they want. One of the aides would be on the phone when they're not supposed to be on the phone because they're working. We've been using them since the end of December. There's just lack of communication with them. "

"From the beginning, it looked pleasant. We visited on a Sunday in mid July and there were people mingling around, which was nice. There were elder people in the back sitting in the shade enjoying themselves. The facility is all contained within a building, so you get an idea of what the conditions are pretty quickly. I was impressed at how clean and modern the public corridors were. That is in contrast to many similar places that are hotel/motel like and left in dingy status.The room itself was on the second floor and was spacious considering she was living alone. There was a quaint kitchen and room to maneuver from the living room to the bedroom. Her living room had a sliding glass window to a mini balcony with a view of the surrounding area. Having not actually encountered employees (we were buzzed up), I can't state an opinion about them. But everyone I saw personally appeared happy, which says a lot. "

"Patient, understanding, respectful. "