The Best Memory Care Communities in Erie County, NY

"Juniper Glen is large, new, bright, and cheerful. The staff is very nice and pleasant. They have an area for those with serious memory issues, like those who forgot to eat or if they already ate. They're separate from the rest of the group."

"We were very happy with our visit. The tour was great. We had a chance to see an activity with the residents. The interaction with the staff and those living in the community was heart warming. What a lovely option for our Aunt Ruth. "

"I drop in unannounced 3-4 times a week. Staff always very friendly and my relative loves the food there. There is a variety of activities for residents to participate in. Rooms are neat and clean with a slip up once in a while but nothing horrible. Attempts to keep odor free are successful about 75 percent of the time but considering what the facility is, I find this to be an impossibility to accomplish 100 percent of the time. The med staff is right on the ball with the med distribution, so no complaints there. Everyone has been helpful and there are some employees who have been exceptional. Not sure of what the future will be for my family member, but if he remains there for the rest of his life, I will be happy because that means his health has stabilized and I am very satisfied with the Glenwell facility."

"The rooms are much cleaner than a year ago by about 85 percent. The patients are dressed in clothes as opposed to hospital gowns all the time. The professional staff are top notch. I attribute the positive changes to staff changes who are working hard to improve the quality of life for the residents. If I have to make one comment that could improve it, would be less aides loitering around the nurses station on their cell phones when they could be shaving a resident, trimming nails, brush hair. and more personal interaction with the patients."

"Mary Agnes Manor was excellent and they have very, very good people. They treat us like family, they make us feel welcome and comfortable, and we like that. When we dropped my grandmother off, it was a good feeling. They make you feel like family. The rooms have a beautiful view, and they're relaxing and safe. From my point of view, they're very good. Everybody says the staff treats you like family and they're pretty good. They have movies once in a while, they play bingo, they exercise, and they do puzzles. They have pretty good activities. The community's layout is good. It's next to the lake. Value for the money is reasonable."

"We toured Fredonia Place of Williamsville. They have a nice facility, although it is a little bit larger, so their activities room is bigger. The chapel here was bigger, and here they have a deacon that's onsite that does masses and stuff like that, so that was a viable option for people who have a religious background. One nice thing is that every section has a nurse's station. They put it behind the wall, so that way, as you're walking around, you don't see that. It feels more like an apartment area as opposed to a health facility. They have a really large kitchen that can be reserved for family use. They stock everything that you would need to use it with, like pots, pans, dishes, utensils and spices, and stuff like that. All you have to do is bring in your food if you're going to cook a meal for the resident that's living there. The person that we were working with was not very responsive. His name was Michael. Even when we had the tour scheduled for my mother-in-law, he didn't even show up and someone else had to do the tour for us. That just made us a little leery about it. If he's not responding and then doesn't show up for the tour, what's going on in this place is not well managed. That just didn't give us a very comfortable feeling. The building is two stories and they only have availability on the bottom floor, which means my mother-in-law would have to take an elevator to get to all the activities and the eating area. We knew she wouldn't be comfortable with that because she has mobility issues. "

"We chose Park Creek because it had more spiritual value for Mom. It offered her communion and the Holy Mass, which is very important to her. It's a smaller community, so it seemed to be the right fit for her. The staff is lovely; they're very attentive. She has a bedroom. She and another woman share a bathroom, and she seems very, very happy. Yesterday, they had chicken, stuffing, and vegetables and they said it was delicious. They get soup every lunch, and they have choices from the menu as to sandwiches and the warm meal. Breakfast is usually omelets or French toast or oatmeal. They have a very nice menu. They have sittercise almost everyday. They have Wii bowling and Wii games that they play. They have different activities for them as far as game types. The religious part of it is every single day at 11 o'clock, that's for one hour, and then they have their social hours. They have ice cream socials. They have people come in to play music for them. She seems to really like it there. She's socializing with people her age. Today, they were down in the activities room making puzzles. An Eastern Hills Mall is near there. There are a lot of nice restaurants in the plazas. There are large supermarkets right there, should she choose to get in the car and go, if she wanted some snacks or something for her bedroom. There are a lot of other senior living facilities around there, too. "

"My mom is staying in Brompton Heights. The rooms are somewhat small, but they're decent and clean enough. There are no issues, but I think they should have better knowledge on their patients. Their record keeping isn't the greatest. The response is slow as far as asking for things that you want done, and they just don't keep a good record. "

"My mother-in-law moved into Heathwood Assisted Living and Memory Care in Williamsville. We liked the place, it was our number two choice, but it was availability. She's happy there. She's only been there a month, but we don't have any complaints. Communication is fine so far. We haven't had any issues with the staff. Their admissions people are excellent, and very informative. My mother-in-law says the food is good. It appears to be very clean. She has attended one or two things. I think some of it is timing. She doesn't get out of her meal in time to go to some of the activities. So, she has tried one or two. I don't think that's as important to her as feeling safe and secure. I would encourage anybody to check it out."

"This modern facility has taken great care of my grandmother, as well as the friends who she made while living there. They had nutritious food, a swimming pool used for physical therapy, friendly nurses and staff, and were always offering a helping hand when a resident needed it. My grandmother needed physical therapy help for an injury and the physical therapists always had a smile and caused her to heal quickly. The staff was always kind to her, took great care of her, and their aid was a huge relief to our entire family, due to the fact that we knew she was in good hands. If there were any serious health problems with her, I was aware that she would get the help that she needed, which would not have been possible if she was living solely in her own apartnment without any aid. They are a significant help for elderly who need it, have a great staff, and their modern facility makes residents feel quite at home. Whoever is considering becoming a resident at Greenfield won't be disappointed "

"Bristol Village, Inc. is a great place. The staff and services are awesome. My mother's room is very spacious and very clean, and they keep it very nice and up-to-date. She enjoys the food. It's expensive, but she enjoys it there."

"My mom moved to Brothers Of Mercy Sacred Heart Home. It's really been very positive. They're very caring. They get all three meals and snacks. They always have snacks available. The facility, it's single-level. It has wide halls, no obstructions, and her doors are all wide. She's got a sliding door in her bathroom. It's just really nice. It's newer. They have bingo. They had a custom party for Halloween. They went trick or treating. They do manicures. They do have happy hour and they usually have snacks and drinks. They have games. They have name-that-tune kind of games and things like that. They always have puzzles going and coloring. They do have a lot of what's going on. I think it's well worth the money."

"We are very happy with what we've seen in Wheatfield Commons so far. The staff members are very attentive and they know what they're doing. We've had no issues whatsoever. It's a new senior place and it looks aesthetically pleasing, very clean, and well-maintained. It's also easy for the patients to get around in because of the way it's laid out, so I 'm very happy with that. They have a beautiful garden outside that they're putting in now since it's already spring. We like everything so far."

"When we placed my mom at Elderwood in Wheatfield it was one of the best facilities for dementia. Sadly, it has declined terribly. It is extremely understaffed. My mom’s dementia unit with 20 patients frequently has only one aide and sometimes that aide also has the 20 additional dementia patients on the other side. Some of the aides hide in the utility room and aren’t on the floor for extended periods of time. I have spent thousands of dollars on clothes for mom as they keep “disappearing.” Currently she is missing 5 pairs of jog pants. I put in for reimbursement of 3 hoodies last March. I am still wsiting for reimbursement 7 months later. It is impossible to reach anyone at corporate office. I and my 4 daughters are checking on mom 5 days per week. So sad and frustrating."