The Amberleigh

JLSchwarz

Overall, My other was treated well at the Amberleigh. There is much turnover in every position. Financial communication is poor. My mother, pased away last year in September. We cleaned out her room and returned the keys mid month. We were informed of a prorated refund to her estate by Christmas. This did not occur. They informed us that it was a corporate issue. Communication of why was never put in writing and Management at the Amberleigh no longer responded to our communications. The Amberleigh kept the money. My sister and I took them to small claims court. They did not appear. We received a default judgment for $2555.33 . We have not heard from them yet. The judgement has been recorded at Erie County Court. Is this happenig to others?

Provider Response

Patricia

I toured The Amberleigh for my husband. I was really swaying towards them in a way. The gal that I talked to, was a joy to work with. She went out of her way to accommodate us when my daughter was coming in last minute. The facility originally was a very large complex. They have assisted living and a nursing home, and then they just took a section to make it for memory care. There are only 18 people in the memory care, but 17 are women. It's been there for a long time, and it looked aged. The staff is very friendly. We stopped at some of the stations, and it's nice to see people looking like they enjoyed their job, and that's what it seemed. I was there during lunch, so they seemed to be enjoying the food, and they had choices.

Provider Response

Eric

The Amberleigh is bigger, so my dad would have to walk longer to get to places. The staff members were great and very informative. They walked me around and showed me a couple of different rooms. It was very roomy and nice. They showed me what the menu was, and it was great. If there's something on the menu that you don't want, they've got other choices, so that was good.

Provider Response

Barbara

I like The Amberleigh the most because it's independent living apartments. If somebody needs some care, has surgery or something, and needs to have assisted living for a limited amount of time, they keep their apartment and they don't have to leave. I liked their setup because of the assisted living part of it. The other thing that I liked is it is close to me and the facilities. They were also pet-friendly. If I wanted to bring my dog, I could. They have a contract with caregivers and nursing people, so that should something happen to you while you're there in independent living, say you fall and you need someone to come and evaluate you who is not part of their regular staff, they have an independent contractor there onsite 24 hours. Their independent apartments are one- or two-bedrooms. Some have two baths. When one apartment gets empty, they are renovating the whole thing to make it more up-to-date. They're constantly being updated and so they're very nice. They have a small kitchen. It's located close to shopping centers, supermarkets, places for exercise, and public transportation. You can bring your own car and leave it parked there if you're still driving. Restaurants, churches, and all those things that I participate in are close by. I saw the dining area and their menu. I had a nice tour. I had a lot of questions answered. They had a lot of activities going on. When I was there in October, they were getting ready for Halloween and their fall festival. There were a lot of things going on. They had listings of those and signs around the lobby and near the dining room. The staff that I met was very friendly and very helpful. Everything looked very clean. As people vacate the apartments, they are updating them. I liked that they had a group that could help you with your move and how you wanted to situate in your new place. They had beautiful outdoor settings that just seemed pristine and nice and visible from all the rooms. It was very pleasant and it would fit into my budget.

Provider Response

MJC

The rooms are large and well equipped. Meal service is provided. Staff is freindly and accommodating.

Provider Response

Donald

We liked everything about the Amberleigh. We liked the apartments that were there. We thought the dining area was first-class and excellent. The overall staff was very friendly and courteous during our visit. The staff was very knowledgeable and answered all our questions. The appliances were included, like a microwave, a refrigerator, a stove, and a dishwasher.

Provider Response

Debby

We toured The Amberleigh, and my mom liked it very much. They had a very nice courtyard. Some of the rooms overlooked the courtyard, and those were very nice. Everything was very nice. It's also nice that they have an assisted living wing in the building. In case my mom's health fails her more, then she doesn't have to move out of there, she just has to move into a different section of the complex. They serve three meals a day, and they bring them right to their table, so that's very nice. They don't have to stand up in line. Some elderly people can't stand that long. Everybody we talked to was nice, the residents and the workers there. They offered us lunch, and that was very good, too. They have a refrigerator, stove, and oven. They also have a washer-dryer. They don't have them in the apartments, but they have them on the second floor. There are elevators and they offer carts for them to use. They can bring the cart down to their apartment. If they have someone visiting, they allow the visitor to go put the laundry in for them. It's like $10 a load, but if you do it yourself, there's no charge.

Provider Response

WilliamC

We looked at the Amberleigh. The tour was fine, but I think the general appearance needed improvement. The carpets were all worn out and faded. It needed to be updated. The staff that gave the tour were qualified. They did a thorough job. They were knowledgeable about the fees, the programs, and the protocols. The tour went well. It's just the condition of the building needs repair. They had euchre nights where they play euchre cards.

Provider Response

Darlene

The Amberleigh was very nice. I like the fact that they have a courtyard with benches and things to sit in. My mother with her dog could walk around in this nice little courtyard. That's what we liked about it. They have lots of events and stuff. The apartment my mother looked at, the patio opened up to the courtyard, which was very nice. The place was very nice and clean. Lots of activities. The one downside of that place (and I think it's a big downside considering seniors who are not driving anymore) is that they don't have shuttles to senior services. They have a shuttle that will take you to the grocery store and shopping once or twice a week, but to come and pick my mother up to take her to senior services, they don't have that. They don't allow that, and Erie County does not send their van to that place, so it would cut my mother off from going to her senior services.

Provider Response

Laura

The Amberleigh had a friendly environment and felt very much like a home, but the thing I didn't like was the distance things were from everything. It's a very large facility. It's a long distance to go to some places, like to a dining hall or even to go sit in an outside place. The other thing is they are not an all-inclusive facility, so if you outlive your money, Medicaid would not take over there. The person that did the tour was very good. She was extremely interested in what she was doing. She even said that she cared about the people that were there and she answered my questions, but there weren't many things for the people to do there. They have a salon and an outdoor area, and I don't recall there being much of anything going on. In terms of location, it's very close to a lot of things. There's a hospital nearby, shopping, and it's very close to a main road where you can find just about anything on it.

Provider Response

Paulette

The Amberleigh was a very nice facility. It was very impressive, but I think the money problem was the issue. We had a very nice tour experience. It almost looks like a hotel. It's very clean. There are no odors whatsoever, and that's very important since there've been a few that we walked in and the odor just hits you. The staff was super and very accommodating. We had a bunch of questions and she answered them. The outside looked beautiful and they also have times where they take them out on trips. The dining area was very lovely.

Provider Response

Lori

We toured The Amberleigh. The apartments were nice, they were a good size, and I like that they also had a kitchen in them if they wanted to cook. But then they have the opportunity to go to the dining area and eat with the group. I also like that if someone was not feeling well, they would bring a meal to the person's apartment. The overall facility was big. They had a library. There were a lot of activities that people could join if they wanted but didn't have to join if they didn't. There were several different lounge areas in and outside of the main lounge. There are a couple of different lounge areas throughout the facility that people could go to. They had a van that would take people out shopping and they had different religious denominations coming to the facility.

Provider Response

IKaz

Very friendly and efficient staff. The facility is well maintained. It’s like being in a nice apartment complex. The food variety is great. The apartments are very spacious and well maintained. They offer a range of activities everyday.

Provider Response

contact John

I visited this facility and was quite impressed. Joy showed me around. The senior apartments were larger than most and nicely laid out. The hallways were wider than other facilities allowing for easier maneuver of wheel chairs. Staff were all smiling and welcoming. The grounds were well kept and beautifully landscaped. Seniors were participating in activities. It was a much livelier place than expected.

Provider Response

Gene

The AmberLeigh was nice and very comfortable. The building was very clean. The personnel were very helpful and explained things to us. The girl who guided us to the place was very knowledgeable about everything. She answered all my questions and was very polite. She showed us a one-bedroom and a two-bedroom and both apartments were great. There was no furniture, but the kitchen setup was nice. There's a refrigerator, a microwave, a stove, and everything else (they said they could furnish furniture if you needed it). They also have a little courtyard and all the rooms have balconies.

Provider Response

Beth Deabold

I recently visited Amberleigh and met with Joy. We talked quite a while and it was nice to have her get to know me and what my needs were in regards to my mom. She was very thorough and went over all my options. Very positive and enjoyable visit.

Provider Response

Donna

We visited The Amberleigh. Everybody was friendly and the atmosphere was great. The apartment we looked at for my dad was great. I really liked the apartment, because they even had a porch that you can go out of and sit on. The first time we went there, it was just my brother and me. We went to look at it and one of the workers, Elaine, I think was her name, she took us all through the whole building. Then we went into the assisted living and showed us an apartment. The second time we went, one of the residents took us through the assisted living, and my father was with us. He liked it very much, but he said he got too much going on right now with the veterans. They gave us a copy of the menu and it looked like a very good setup. Anybody coming in to visit can also eat with the people that they're visiting. All they got to do is let them know ahead of time that they're coming. I thought that was great. There's all kinds of activities and entertainment and stuff, which is great. That's what they need to keep busy. My father has an eye problem and was considered legally blind, so it's hard for him to do stuff. But they said they would have people there that would work with and do the stuff with them so that he could do some of the activities anyway. They have a nice-looking dining room.

Provider Response

MJK107

The staff is great, the place is very well maintained. Never had any problems.

Provider Response

Julie

The Amberleigh was high on our list. It just felt very homey. It was decorated nicely. The residents seem friendly as well. We've looked at the two bedrooms, and most of them are updated and clean. They were good. Their library had a lot of books, and it was very well decorated. It was located central to shopping. They have regular groups that go out into the community, which is important.

Provider Response

Geoff

We went to The Amberleigh. It was quite nice. We were quite happy with the apartment sizes and the prices. The only thing that I didn't really care for is some of the menus. They only have one selection for dinner or one selection for lunch. I'm sure they have something every day like salads, but I need to find out more information about that. The apartments were nice and fairly spacious. They have a kitchen area, and that's where you could cook. They have a dishwasher, too, so that was a positive. If you wanted to get covered parking, the garage space was reasonable with an extra $40 a month. We were pretty satisfied with the place. We were looking at a two-bedroom apartment. The second bedroom was big enough to use for either a family room, an office, or a guest room. The two-bedroom had two baths. One of them had a tub, and one had a walk-in shower, which was an advantage. In the unit, they didn't have laundry, but they had free laundry. It was not very far down the hall, so that was easily available. They had some lounges and a room with card tables and a pool table. They had a chapel. They had meeting room. If you had a group come over, you could meet in that particular area. The other amenities were pretty standard to places that we looked at up in Massachusetts. The staff who accommodated me was very friendly. We talked with the administrator, too, and she was very nice. We have some friends that have apartments there, so that's another thing we might consider. If you know people that live there that are satisfied, that's a positive thing for you to look into. The staff was very nice and very knowledgeable. She has been there for many years, and she knows most of the residents by name. In fact, we looked at one of the resident's apartments. It was a two-bedroom, and she had it fixed up very nicely. There was a living room, and the bedroom was big enough for a king-size bed. There was plenty of closet space. Those are all important things to look at. She had her little second bedroom fixed up like a guest room. They just remodeled a bunch of the apartments. If you're going into one that hasn't been remodeled, they will remodel it before you go in with new stainless steel appliances and laminate flooring, etc. So if you're going in there, you're likely to get some new stuff.

Provider Response

ReviewerFC111522A

I liked that The Amberleigh had a little balcony that you could go out on right from your room. The whole place was clean and bright. There was nothing that I liked the least about it. Everybody was very cordial and upbeat, lots of smiles and chatter among the people and the staff. It was a very nice experience. I would rate that whole facility very high. It seems that they have a wide variety to suit different people's needs, and even in the independent living they have people that you can hire or whatever to come in and help you if you need a little bit of assistance but aren't ready for the more assisted facility. They had a salon, a courtyard, and different activities.

Provider Response

Renee2

The Amberleigh was fantastic. I'd recommend it to anybody if you have the money. It was beautiful. The residents looked happy. It was clean. The staff was friendly and nice. They were amazing. They have a library, a social room, a TV room, and a place where you can watch movies. There was plenty to do for the seniors.

Debra

I did a tour of The Amberleigh; I did not like it personally. I just found it to be very institutional. I was looking for more of an outdoor area and also country settings, and it did not have that. They were clean and have nice-sized rooms. Overall, not that it was bad, it just wasn't what I was looking for, for my mother. The staff were nice. In terms of activities, they have the usual stuff, painting, and crafts, bingo and things like that, and exercises.

Provider Response

julienne_stronger

Recently we had to make the tough decision that our mother can no longer safely live in her home by herself. The transition into a senior living facility was worrisome to all of us. “Joy” welcomed us with open arms on our tour with mom. She took the time to answer our many questions we had, and was extremely patient with us. The staff was very welcoming, and friendly. Mom once even said on the tour “everyone is so nice here”. The food Looked top notch comparing to the other places we visited… that looked like cafeteria style. Our family feels at ease knowing she’s moving into a place that she’s happy with and safe.

Joan

The person who did the tour at The Amberleigh started a little bit late, but that's because she was answering questions for another tour before us, which is understandable. You don't want to cut people off. She took us on a nice tour, showed us everything like the facilities, and whatever we wanted to see. I think one particular type of unit wasn't available for viewing, but the one-bedroom that we were interested in was. I think they had a place for haircuts and things like that. We toured their independent living and saw everything. She answered questions, and was very knowledgeable and helpful. We saw that they had a sidewalk and walking path outside.

William

The Amberleigh was a very nice facility. The staff was good, and the facility was clean. It was 30 years old, so it showed the age a little bit. It didn't suit us because everything was an add on. It was nice. They had quite a few things, like a pool table, a reading room, and games like bingo.

Provider Response

ReviewerFC052122A

I felt like The Amberleigh was more of a nursing home for more deteriorated adults. The halls were long and dark, which I thought was kind of odd for elderly people because they would have to walk down these long halls. I thought the layout was not conducive to somebody that is elderly walking slowly. The room was fair, but the layout needed updating. There was minimal storage and closets and I thought that was not good at all. The staff during the tour was fine. She was the best of all the things that were there. She was friendly, helpful, answered all my questions, knowledgeable, and pleasant. I was just put off by the atmosphere. It had an old rundown nursing home vibe. Everything needs to be updated.

Provider Response

Robin

My friend is at The Amberleigh. It's a safe environment. It provides most of her needs. Her life, I think, has been elongated because of her stay there. Those are the main reasons I like it. She has a very nice apartment. She pays a premium for it, but she is in a two-bedroom. She has a nice window view and not every apartment has that. There are only so many that can get that view. It was refreshed before she got it in there. The facility is nice and pleasant. Upkeep could be better; however, I don't blame the staff, I think they're just shorthanded. The staff is attentive, they know my friend, and they work hard. Lately, their food has been excellent. They have a beauty salon, lounges, and activity room with weightlifting things like that. They have an outdoor gazebo, and they have a computer room, but she doesn't use them.

Provider Response

Peter

My sister is in The Amberleigh. So far, she likes it. We like the two-bedroom apartments and the continuous care capability. They have activities, and my sister loves the library and the activities. They have exercise mostly. The staff seem to be very caring. I think they can improve upon staffing.

Provider Response

Linda2

We're very interested in The Amberleigh, and my mom wants it. I'm just going back today for her to look at it because I looked at it, and now she's going to look at it, but I believe we're going to take that one. We just walked through it. We saw the room, we saw where she would eat, and all the different parts of the tour. We saw everywhere where she would go. Then we sat down, and we talked about any questions about different things and what we have to do. The staff was extremely personable, very nice, very accommodating, and very pleasant. She answered all my questions. She did everything she was supposed to. She was just good; she was very kind. The tour was good. I left there feeling that it was a good place for my mom. I told the staff what we wanted, but they didn't have studios available. They just had the apartment and that was fine. We looked at a one-bedroom, which was available, and that was a really good size. I thought it was good for the price. She mentioned the food and the dining room. She showed me a room where if my mom had people over, she could use this private room for clubs, special dinners, or something like that. Even though it wasn't my mom's section (she would be in assisted living), she showed me where the other parts of the building were used like the independent living and the memory care. They're in the same building but they're all separate.

Bonnie

I was very impressed with The Amberleigh. The staff was very friendly, efficient, and it had a very cozy feel to it. It's very secure and just a beautiful place. The lady was very knowledgeable and knew everybody there, whether they were the residents or staff members. She was a definitely a people person. They had quite a few dining rooms. I went through the assisted living and memory care and everybody was eating. They were very organized and the staff was assisting them. They also had a craft room, an exercise room, and a very nice fireplace. Everybody seemed to get along really good.

Randy

I like the fact that The Amberleigh had a little outside patio in the rooms, where you can go outside. The ground floor had places to sit, with birdfeeders. When we pulled up, we already commented that it looks like it's going to be very expensive, but it was not. It was very competitive with the other ones. And they offer more of an ala carte menu of what you needed, instead of the all-inclusive with stuff you don't need. It was nice with a very beautiful entryway sitting room, people were playing board games, and there's a beautiful fireplace. It was nice because it was a chilly evening and the place was very welcoming. They also have a salon in-house.

Brooke

The Amberleigh was nice. We went to a community room and the staff showed me all the different places, the layout of the beauty salon, and the dining area. We did the independent portion, we looked at two different rooms, on the second floor they have a little balcony and looked out onto the back of the area. She pointed out that there is a big field back there, and there's wildlife there and it was interesting. I liked the fact that my parents can still cook and do things that they do now. It's just going from a really large house to a smaller apartment and is going to be a big change for them. Elaine was very nice, she took me around and showed me the different areas. I thought it was nice. It has things that my parents enjoy. My mom's kind of social and she would enjoy the games and puzzles in one area, and if she wants to get her hair done or if she wants to be in the library area, she can, so it's a good facility.

Provider Response

Kimberly

The Amberleigh was very clean. The residents were getting ready to go on a trip. They were all gathered in the front, they were all smiling and laughing with each other, and it was like a family reunion. There was no one sitting by themselves in a wheelchair with a blanket over their legs. It was wonderful. The person during the tour was wonderful as well. The room was like your own apartment. It was wonderful. I know my mother would be very comfortable there. She will be in memory care. I asked about four or five people how the food was, and they all told me it was wonderful. The dining area was very homey. Of course, we're living in a world of COVID, so the tables were not close together. I'm sure it was different before COVID hit. They took us through the activity room and showed us different projects that they worked on in the past and were getting ready to work on in the future. Most of the tour I had a mask on, but my mouth was open because I could not believe how wonderful it was. My sister's father-in-law stayed at Amberleigh. He was on the independent living side, and he absolutely loved it there.

Emmajean

The grounds at The Amberleigh was were so pretty and I appreciate the landscaping, the place is gorgeous. The woman that we met, her name was joy, she was delightful and answered every question. The only thing, which is a corporate issue, is that they charge for electricity. The other place we toured gives you free cable TV and internet, but Amberleigh charges for those services. Anybody looking for a better value will certainly look to the other place. I visited their independent living. If one's health will decline, they have the option to bring in an aide, whether it's from corporate or on your own. They even gave me a list of people willing to come in. So if you're independent and in need of little help, you can stretch out the independent living before you're labeled as another level of care. Their fees are going to be more than the other place. I have no complaints about my visit, there was no issue with anything. We were accommodated extremely well. The staff who gave the tour as wonderful. She even admitted that her mother was a resident. So I thought, how better can you recommend a facility than to say, you placed your mother there? I think it was wonderful. They have a calendar full of options, entertainment areas, a walking club, arts and crafts, and music.

Denise

My brother and I visited The Amberleigh for our mother. It would be up to her, but we were both happy with the way we were treated, what we saw, and what they offered. I would be more than happy to have my mom stay there. They were very nice and clean. I love the open areas and the dining room where you could socialize and congregate. The only thing that I could say about them, is that the rooms were very clean and nice, but they were a little bit dated as far as the kitchen and stuff there.

Lisa

The Amberleigh has assisted living where you can transition into memory care. It's one of the two top places that I looked at in Buffalo. The lady was amazing. The only reason I would go with the other place over The Amberleigh is for financial reasons. Amberleigh is private pay only. They had transportation services. The staff, the building, everything was right up there at the 5 level. It seemed a little bit bigger and seemed to accommodate more people. I didn't try the food there. As far as services, staff, and living quarters, they were 5's. They had an activities calendar, and they get them out twice a week to go shopping to stores around the area, which I thought was really nice. They had medical services onsite once a month. They had an inhouse doctor, which I thought was cool. They had a gift shop, a movie room, and an activity room.

Carla

I liked how The Amberleigh in Williamsville is family-oriented. They have nice apartments, I saw a 2-bedroom apartment during my visit. I toured the assisted living and I like the way they run things over there. They're nice and friendly and they try to make everybody feel comfortable. The dining room was nice and they had tablecloths on the tables.

Provider Response

Pam

We like The Amberleigh. It was very nice. There was an option with one-bedrooms and two-bedrooms with one bath, one-and-a-half bath, or two baths. There was the memory care and the assisted living, so that was a plus point, for somebody who needed extra help they can go in there. The price was reasonable. The staff I interacted with was very nice. She showed us everything. They take them on bus tours for shopping and banking, and everything. They didn't mention anything that they're doing at the place yet because it was not opened up for anything else. They have a library, exercise room, a nice dining room, and a nice laundry room. The facility is nice and clean. Each time you move in, they told us that they fix everything. It's nice. I like it.

Cathy

I went to The Amberleigh. The facility was lovely. The people I saw there were much older than I was. I was looking for what I consider an active senior community, and I didn't see that at all there. I saw some old women sitting in chairs, not even talking to each other around the big reception area. Kind of reminded me of a nursing home, and I didn't fit in there. You know, I'm too active for them. I saw an apartment, it was OK, but I remember they said that the kitchen needed to be upgraded or renovated, rather. The library had trashy novels, it's a small library. I didn't see anybody doing anything in any of the activity areas. It was just dead. It was an independent living and you stayed in the independent living until -- they did what they called an extended assisted living so that you stayed in your independent place while you got assisted living. But then they didn't have skilled nursing.

Provider Response

Reviewer#AT0624b

I found The Amberleigh. I thought that it was just for me, I looked at two different two-bedroom apartments. I thought they were clean. I didn't see a pool or anything like that, they have a room where they have gym classes, music, and different events like that. The activities vary daily.

sambuca

Moving my parents from the Atlanta area to Buffalo had many challenges. Another challenge I had was timing. My parents were going to arrive at Amberleigh 8 or 9 days before their furniture. Amberleigh offered to let my folks stay in one of their guest apartments until their furniture arrived and their stuff unpacked. If my parents had to stay in a hotel… no car, not familiar with the area, meals… ugh. Amberleigh did not charge us any additional fee for the use of their guest apartment. It was a great relief to know that my parents had a place to stay when the got here. Thank you Amberleigh.

Andrea M.

The staff is wonderful. Very attentive and caring. The rooms are very clean and bright. They have a variety of activities for the residents. The food is excellent. I would highly recommend this place.

Jeffrey

I visited The Amberleigh Assisted Living, a great facility, very clean, and the people are very nice. The rooms were fine. The only issue we have is they don't have any assisted living units available right now, and we have a short window to find a place for my mother. They were very accommodating. They were doing a lot of recreational activities, they were outside, they were doing a lot of good stuff. The dining area was great, the food looked very good.

Dianne

The Amberleigh was very bright and shiny. They had lots of pictures on the walls, and it was one way people found their way around. They could remember what kind of picture was on the wall when they turned. A lot of people had wreaths on their doors. They had flower arrangements on the tables, and they had a grand piano at the end of the first room. There were lots of chairs and tables in every room and in every nook and cranny, so you could meet some friends in the corner. Everybody seemed really happy. A lot of giggly women saying they were so glad that they were there. Not all of them were older people. We liked it very much. The person who toured us was an older woman. She was fun and knew everything by heart. She didn't have to look up anything. We looked at four different apartments, and she knew all about them before we got in. She was very knowledgeable. We didn't look at a studio room, but all had big windows. They were very nice and one had dishwashers in the small kitchens. They think they're going to take those out and put a washer and dryer unit in. I thought that was nice to have a washer and dryer in the apartment, since you probably do not need a dishwasher. You get three meals a day, and you won't be home that much. The apartments were well-kept, and they were doing some renovations on them too. Their menu looked very nice. If you don't like the things on the menu, they have another menu that they serve every day. My husband said they had beef, while I saw a fruit salad. Everybody liked it. They also have a hair salon, exercises every day, a coffee in an activity room, fresh baked cookies in another room, crafts, a documentary in the evening, music in the activity room, movie and popcorn, ice cream sandwich socials, and jazz music in the atrium. It had a general store inside where they had stacks of toilet paper; they also had other bathroom needs, aspirin and toothpaste. Everything was a dollar except the adult diapers, and that goes on to your bill for the end of the month. They don't accept money for anything. I thought that was really nice and cute. The lady that was there was nice too. They have grocery trips just right across street. They just have a lot of things going on.

DBT

My Mother moved into The Amberleigh a month ago. The marketing team, was very professional, helpful and patient as we worked through the decision making process. They even helped us find a mover! Right away, we were impressed with the cleanliness of the facility, and Mom really likes her housekeeper. The food is really good and my mother loves the variety of options she has! She loves the fresh fruit and her favorite is The Amberleigh salad. Every time, I visit, I am greeted as if I am a member of the Amberleigh family and the residents are always friendly and seem very happy here!

Annie

We like The Amberleigh very much. So far, we're leaning towards it, but we wanted to look at a few more things for comparison. We looked at something that was available and it was nice and clean. It didn't have an overwhelming smell of 'not clean' and I like that. I didn't really have a lot of communication and we didn't hang out and visit with the staff, but from what we could see, it was a nice facility. The place itself doesn't sit on a corner and it's not very close to the street, so if someone did find a way to leave the building, they have a long way to go before they actually arrive on the street and get hurt.

Renee

I visited The Amberleigh in Williamsville. It was excellent and everything was topnotch. I was able to see the dining area and the room that my dad is going into. It blew my mind away. I was very impressed with it. He will have a separate bedroom, his own bathroom with a shower, a living room with a balcony and a little kitchenette. It's all very nice. I would give the staff that accommodated me the best rating, too. Overall, it was above and beyond what I expected. It's very impressive.

Marty

My mom's going to The Amberleigh. My mother-in-law is there as well, so I'm very familiar with it. It's very nice and affordable, and the apartments are very nice, updated and clean. They have nice facilities, and they are more spacious than the other places we looked at. The staff is good. They're not putting any pressure on you. They make the search convenient.

LAHebeler

My mom loves The Amberleigh. She is entering her 4th year as a resident in their Independent Living. She has made so many friends and good memories. The staff really takes good care of their residents, and make them feel special. They do so much - from hosting watch parties for the Buffalo Bills, to snack carts, offering speaker series and movies - there is always something going on. She often tells me how spoiled she is. During this time of COVID they are going above and beyond to keep them safe and happy. I highly recommend The Amberleigh.

Claudette

I went to The Amberleigh. They had 2-bedroom-2-bath. The staff was so gracious. She showed us the rooms and she has called us several times. She's such a sweetheart. She showed us around, I would give her some credit for that. She was so sweet. I like her. They have some type of assistance if you require. If you get in a condition where you need it, before they send you to a nursing home, they would give you some assistance there. The staff was such a darling because of her rapport. I don't care to live there, but I think she is a sweetheart. We got there late because we got lost trying to find it, but she was kind enough to show us three different rooms and gave us the pricing. They have housekeeping, they change the linen, clean your apartment, and take out the trash once a week. Mailboxes are in the hall. They have spacious hallways. They have 2-bedrooms with walk-in showers and 1-bedrooms with tubs, which is nice. It's kinda like what we would want; however, the price is kind of steep for us. They have really good facilities. They seem friendly enough, and the people that live there are quite friendly. I think it's a wonderful place. It is kinda far out, though, and I don't like going way, way out there. I want to be closer to where I live now. I saw where they sat around, and because the sun was nice and warm, it was nice. They kept the building nice and clean. The people sat out in the family room and visited one another. They were excellent and they were very nice. I like The Amberleigh.

Laura1

I went to The Amberleigh I was very interested in it. Everything was beautiful there; it was immaculate, the staff was very nice, the ones I saw interacting with other people were very kind and attentive. The dining area was spaced out very nicely because of the COVID it was very clean. They have activities that they planned, but there were things that were normally available, but not available right now because of the COVID. The only thing that bothered me was there was no all-inclusive price, there was extra for this, extra for that.

David1

We are going to sign the lease for The Amberleigh for my grandfather. We've been there, it's close to my mom's work, it's not far from where we live, and he's been there before. He had friends that were there, he likes it, and it's a nice place. The food seemed to be relatively gourmet, it's actually good food, and it seemed like a place where they do a lot of activities, which is something that I wanted to focus on with him, because he's a social guy and likes to get out the most. They had three floors, they had a lot of lounges and community rooms, a cafeteria, they have a gym, a barber, a store that you can go and purchase candy and snacks, and different things. The staff seems very helpful, accommodating, if you're sick they'll bring your meal to your room, and they have an outside service that provides in-home aides that do different things.

Angela

My husband moved into The Amberleigh Memory Care. The workers/aides are great, they're very friendly, nice, and the place is immaculate; it smells great. We haven't had any complaints there at all. They do music and dancing, they go for walks, and they do painting, flower arranging, and nice things there. He seems to like the food, and the menus are great. However, he was having anger issues, and I don't think they're dealing with that very well.

CA

The Amberleigh was within our budget. The experience was OK. The person we had an appointment with was not there, and the person who was covering for her didn't even know who we were. It was kind of a rushed tour. The place was so large. It had multiple floors and an elevator, but I was looking for a more intimate setting for Dad. There were four apartments with a kitchen, a bathroom, and a separate bedroom. The rooms were excellent. I have checked the assisted living and memory care. They had very little of activities. I did get to eat a meal there, which was nice.

Provider Response

David

Amberleigh was clean and very nice. The layout was large and involved lots of walking. The staff was very knowledgeable and very friendly. It's a very nice community for someone with decent mobility. The had a beauty salon, a gift shop, and activity room.

Pat

The Amberleigh was very nice. They were not just rooms, but full, large and bright apartments, so there's plenty of room. They take the people out to stores, restaurant, and little gatherings. They also have activities during the day. I like the staff. They were very informative and pleasant.

pk

My mother is in memory care. The staff are super-kind, patient, understanding, and resonsive. I feel reassured knowing she is being well taken care of.

WestCoast219

So my grandmother has been a resident at Amberleigh for over two years now, and she is always telling me how much she loves it there. She always tells me about her friends, all of the activities they do, and even how wonderful her hairdresser Lisa is (They have a hair salon right off the Lobby). So After finally visiting her today I can see why she likes it so much. It was my first time in the facility ( I am on the West Coast and don't get home very often) and I have to say the place is quite impressive. Today the staff brought in a local elementary school for a holiday band/chorus concert which I thought was pretty cool. My grandmother and her friends were very happy, which was evident by the smiles all around. After the concert was over we went in to have lunch. Even I was impressed with the food, the atmosphere, and the friendly server. I am a very picky eater, and they even made me a grilled cheese and french fries! Every single staff member that I encountered today was overly friendly, and I also thought it was pretty cool how I saw their Director walking around talking with the residents a few times throughout he day. According to my Grandmother, the new Director (or Administrator, or whatever they call him) is pretty new to Amberleigh and she really likes this guy. She says he reminds her of me, so he must be a pretty good guy. All jokes aside, I am very happy that my grandmother is living in a place like this, it was nothing like I thought it would be. I would say if you need to have a loved one live somewhere like this, check this place out. I never leave reviews for anything, but I felt obligated after seeing how great they are treating my grandmother.

Jim

We have been very happy with the overal care of this facility. The employees are very happy and always ready to assist. Place is clean always and the amentites are well worth the price. Dad has been very happy and they always keep the folks happy.

Jenny

The staff at The Amberleigh was very nice, very accommodating, very friendly, and very thorough. They had lots to offer, including assisted living and memory care. They had everything, like vans that take them to doctors, to the stores, and everywhere you want to go. They've got a ton of clubs like bridge clubs, card clubs, puzzle clubs, crafts clubs, movie clubs, a variety of religious services, personal trainers, OT and PT services, and a volunteer club where they were making blankets to give to babies. The staff was very interactive and very outgoing with the residents. They had a Halloween party going on when I went. They were dressed up in costumes, and they let the residents vote for the best costumes. They had music going. They had a very full active calendar. The staff seemed to interact with them throughout. They had high school students working there which the residents just love. They had a wide variety of food and a variety of hours for them to go for breakfast and lunch where you pick off of a menu.

Linda

The Amberleigh has a room with some different equipment in it, like a hydro bath where you could transfer from your wheelchair into it, and water jets help your legs for circulation. The location was perfect. They were getting ready for a Bill's game when I visited; everybody was up for that and they had decorations, so it was a very nice atmosphere. The person who gave us the tour was very knowledgeable and answered any questions we had, so she was an excellent representative for their facility.

Hans

The amenities at The Amberleigh were very good. They had a physical therapy room and dining area. I was told they had transportation for the residents, and I saw the list of activities.

Rae318184

The Amberleigh's rooms were a bit nicer than others, and you had a choice of having a little apartment where you have a separate living room or sitting area and a separate bedroom, or you could have a glorified hotel room. It was newly remodeled and the bathroom had a nice wooden cabinet where you could store some things, plus a nice counter at the sink. They had an activities room and did outings in the local community. They had bingo, clubs, and a separate dining room if you want to hold a private party for family. They had a nice dining room, just like a fancy restaurant. The people were very friendly, very respectful, and caring toward the elderly residents. There was a separate entrance to go into the memory care if you wanted to, which was a nice feature.

Chris445163

My mother-in-law was at Amberleigh, and about 2 weeks later, she fell and had to go into a long-term healthcare facility. But at the time she was there, I thought it was very good. She was in an apartment, which was very large, and it was brand new, so it was excellent. They had arts and crafts and music. She was really too far gone to take much advantage of them.

Carolyn834584

I visited a friend of mine at The Amberleigh, and it is a very nice place. I would not mind living there, as well. Her apartment is lovely and very spacious. I have tried their food a couple of times, and it is very good. The people I know who live there are extremely happy.

Sam125132

We are happy with the appearance of Amberleigh, the staff, the back courtyard, and the whole feel of the place. The staff was very accommodating, and the accommodations are great, so we were very pleased. The food was very good. They have a chef on staff that makes everything great. The dining room is large, nice, clean, and comfortable, and the service is great.

KPPP

I stopped in for a tour and immediately fell in love with Amberleigh. The warm friendly atmosphere made me feel at home right away. I was impressed with how the staff interacted with the residents and greeted them all by name. I knew right away that Amberleigh is the perfect place for my father. I'm sure that he will look forward to joining their Men's club and all the various activities and outings.

Provider Response

Letitia1

Mom really liked and felt comfortable in The Amberleigh. It has a homey feel as soon as you walk in and a warm and inviting atmosphere. The lady who showed us around was very pleasant. The decor and rooms were very nice. It had a salon, an exercise room, a community room, group activities, and outings for residents.

Anonymous117510450

The Amberleigh was very nice, but the residents were a lot older than me, so I don’t think I will go there for the next five years. The staff was very nice too. I would absolutely recommend this facility to other people as long as they can afford it. They have cards and exercises and all kinds of activities that most facilities offer. The rooms and apartments are very nice.

Richard B.

The Amberleigh was very nice. The people were friendly, the location was good, the grounds were well-kept, and the staff was very friendly and helpful. I looked at the one- and two-bedroom apartments, and I liked both. Their costs seemed very much in line with everybody else's.

Provider Response

Karen 22

When we were looking for a place for my dad, we found Amberleigh to be the best in the area. They have an amazing staff that greets each resident by name, they take the extra time to spend with the residents or just say a friendly hello. The apartments are the perfect size, food is wonderful with an amazing variety and plenty of activities and outings to go on. I would highly recommend Amberleigh to anyone looking for senior housing for their loved one.

Caring94358050

The rooms at Amberleigh were sufficient and nice, and you could pick either one or two bedrooms. The staff was very helpful, cooperative, friendly, and was able to answer all my questions, and it seemed to be a very nice place. If I was to move into a senior facility, I would pick this one. They've got an activity center with games, an exercise room, and a library.

Provider Response