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Brompton Heights Located in Williamsville

275 Brompton Road, Williamsville, NY 14221

(855) 798-2040 (Caring Family Advisor™)

3.8

(29 reviews)

Offers Assisted Living, Memory Care, Independent Living, and Continuing Care Communities

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Brompton Heights Located in Williamsville

Williamsville, New York 14221


3.8

(29 reviews)


Bedroom Type

studio


Starting Price

Pricing not available



Care Types

Assisted Living, Memory Care, Independent Living, Continuing Care Communities

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Tennyson Court
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  • Top rated on Caring.com

Williamsville, New York 14221



Bedroom Type

studio, condo


Starting Price

$6,090/mo



Care Types

Memory Care, Assisted Living

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The Amberleigh

Williamsville, New York 14221



Bedroom Type

one bedroom apartment, two bedroom apartment, studio


Starting Price

$2,450/mo



Care Types

Memory Care, Assisted Living, Independent Living

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Reviews of Brompton Heights Located in Williamsville in Williamsville, New York

3.8

(29 reviews)

  • Facility

    4.2

  • Staff

    4.7

  • Food

    4.0

  • Activities

    4.0

  • Value

    3.5

Mary

4

July 6, 2022

I visited this facility

The tour we had at Brompton Heights Located in Williamsville was really nice. The building was really big, which we liked, and it had high ceilings. The director was extremely accommodating. The only thing that we didn't like was that they didn't offer apartment-style living. It was more of a 1-bedroom with a little eating area in it. There was nothing where it was like a separate kitchen from the bedroom and the living room. It had more of a nursing home hospital feel. We toured the assisted living part, and they had nice big rooms. They had a theater and an ice cream parlor, and all of that seemed really nice. They were doing trivia while I was there. One benefit is that they do skilled nursing in that facility, so that was a plus for us.

Charlotte

4

October 26, 2021

I visited this facility

My friend was a resident at Brompton Heights. The people were very personable and very friendly. A bunch of us had set up a luncheon for her, and they provided us with a separate room. They provided us with lunch, and we took a cake (or they provided it). We knew she was leaving, and it was kind of a farewell. They did a wonderful job. They really did. I wasn't happy with her room. She was in like in a semi-private, but that was her finances. It was kind of sparse, but she was packing to leave. Where we were was like a main atrium; it was a huge room for people to socialize and visit. We didn't eat in the main dining room because they put us in a separate little room, which was nice. The main dining room looked very lovely. It was warm, and the people seemed to be socializing. They seemed happy to be there. It was very, very nice and very comfortable for the people.

Holly

4

July 25, 2021

I visited this facility

I toured Brompton Heights Located in Williamsville. We're looking for respite options for my mom. Not all places catered to respite, to the short-term stay, they were one of them, and their price was the deciding factor. The staff member was phenomenal, she was very helpful, and she was very friendly, and knowledgeable. Everything was in order, it was a very nice facility, clean, and well kept. The rooms were very well done, she did take me into two different sample rooms, and they were very, very nice. The dining room was nice too. They had a courtyard. It was available and open for my needs. It suited my needs.

Dianne

4

July 1, 2021

I visited this facility

Brompton Heights in Williamsville looked very nice, but the independent side looked old. It was not bright and shiny, while the other side looked newer and nicer. They had big rooms with a lot of chairs, and all had laundry rooms that you don't have to pay quarters in the machine. They can do all the laundry for you if you need to, and they charge you for that. They had some nice rooms, but they were way down the long hall. In the new sections however, the hall was not long. In independent living, it was just a one long hall, and didn't seem to have any purpose to it. It was kind of depressing. Their activities include exercises in the morning, singing, ice cream in the afternoon, balloon toss, manicures, finishing the lyrics games, wheel of fortune, special TV thing going on at night, laughter time after exercise, and a Cinco de Mayo Party. It sounds like they're busy all the time. They have beautiful grounds that you could walk around. It's very quiet, even though you're almost at a transit road.

J.K.

3

January 28, 2021

I am a friend or relative of a current/past resident

My mother is in Brompton Heights-Williamsville. The concern is that she's always been in assisted living, and they informed us during COVID that she needed to be moved to enhanced. Although checking with the nurses on duty, they haven't done anything different with her than they've had in the past. So that was the concern that precipitated a search for another facility. The fact that we've gone through this timeframe with three to four directors, it was more confusing because we never even got the same story from the same person twice. Also not being able to see her compounded the problem. Our overall experience was fair. She didn't really need much help when she first went in, so she participated in the activities, and they weren't really taking her to any of the activities. So we were pushing to have that done and were visiting on a weekly basis, and it was adequate. The room she's in is a basic room and there's a walk-in shower, two beds, two dressers, and two chairs. The food was adequate, delivered at a consistent time every day in the large dining room. She sat at a table with three other individuals. I would rate the working nursing staff at a five, and the administrative staff at a three.

Burnsie

5

November 9, 2017

I am a friend or relative of a current/past resident

My mother has lived at Brompton Heights for over a year and and is receiving enhanced assisted-living services. We are very happy with the staff! They are caring and know my mom well. The nurses and aids take very good care of my mom and treat her with respect. We love the layout with the large living room area for residents and visitors to hang out and socialize. There is also a smaller living room area near my moms room that she spends quite a bit of time in. My mom loves their art program, playing bingo and going to mass. Mom will be living at Brompton Heights for many years to come.

lovemymom77

5

July 30, 2017

I am a friend or relative of a current/past resident

My mom lives here (for 3 years) and since May with the recent change in management I can now say the facility is simply exceptional! Previously we had struggles with getting the "little things" accomplished but since we started meeting with the new executive director and the director of nursing we have never been so pleased. The staff clearly love their jobs now and you can feel the positive energy and passion. The new manager is always seen outside her office showing love and compassion to the folks who live there and I always see her recognizing her employees. My mom loves her and love Brompton because of her .. my hope is that the corporate office recognizes her passion and hangs on to her, the turnover previously has been bad. If you have a parent that needs a place .. look no further!

jillann123

5

May 29, 2017

I am a friend or relative of a current/past resident

My Mom was a resident her for a month in assisted living. She loved it. The staff was great and very responsive to her needs. It is a beautiful place. Looks like a hotel. There were outings twice a week and lots of activities. They took her to her doctor's appointments. She got her nails done. Great food.

NurseTerra16

5

January 6, 2017

I am an employee

It has been a pleasure to work for this facility for the last 3 years. I work alongside the most caring and intelligent group of nurse managers, and they would do anything for their residents and employees. Any concerns that are had are addressed quickly and efficiently. And this goes for all departments. The co-workers care about each other and the residents, and the managers care about the employees and the residents. There is true teamwork at Brompton Heights. I cannot picture myself working anywhere else. Come for a tour and see for yourselves.

Thomas143542

4

January 2, 2017

I am a friend or relative of a current/past resident

My mother-in-law has been in Brompton Heights for only two weeks. It is a beautiful place that doesn’t look like an assisted living but instead like a resort. She seems to love the food. They had an open house this past weekend and all kinds of things going on for Christmas. That seems to have gotten my mother-in-law out of her room, which she wasn’t doing before. They are taking caring of my mother-in-law, and we know that she is safe there. She gets confused very easily, so it is hard for her, but they assist her with wherever she needs to go. We have only dealt with the day shift people, which have been very good with us.

Evelyn855576

3

November 5, 2016

I visited this facility

Brompton Heights was huge. It looked like it was a former monastery. The grounds were nice. It was in a wooded area on a hill, but one of our concerns was we did not want to see my mother-in-law in a place where she has to walk long distances to get to an elevator or long distances to get down the hall to get to the main area. It seemed more like a nursing home in a lot of ways. The residents were lined up in front of the recreation room waiting to eat lunch in the dining room. We were not impressed. It is not a place that we would consider.

Daniel374574

4

November 1, 2016

I am a friend or relative of a current/past resident

My mom is staying in Brompton Heights. The rooms are somewhat small, but they're decent and clean enough. There are no issues, but I think they should have better knowledge on their patients. Their record keeping isn't the greatest. The response is slow as far as asking for things that you want done, and they just don't keep a good record.

Marlene267514

2

October 11, 2016

I visited this facility

There was one that I did go to see and I was not pleased with it. It was Brompton Heights. Apparently it came up as being affordable for my mom, but it turned out that it wasn’t. It was a weekly rate as opposed to a monthly rate, and it was out of Mom’s price range. The staff gave me a tour. She was very nice and helpful, but the place had an odor to it. It wasn’t a repulsive odor; it was a “I-don’t-want-to-live-here” odor. The hallways were narrower. The rooms were smaller. I was pretty shocked to find out that it was a more expensive option. There were folks eating in the dining room, and there were folks in the activity room playing like a trivia game. Overall, I really was disappointed, and my mom couldn’t afford it.

BobOEWJL

5

May 12, 2016

I am a friend or relative of a resident

My aunt stayed at Brompton Heights for two months. It was a good place, everybody was professional, and we didn't have any issues which is a big thing. The food was good, and they had a lot of activities. They had a shuttle that took the residents to doctors' appointments. They served three meals a day and had an ice cream shop that open during the day. For a couple of hours a day, they could get a snack.

Caring113389550

4

September 30, 2015

I am a friend or relative of a resident

My mother is over at Brompton Heights now. We choose it because she needs an enhanced assisted living, and there is not a lot to pick from for that purpose. They have lots of activities. My mother is in the memory care section so she cannot participate in the activities of the bigger group. But they have arts & crafts and they have seniors out yesterday. They can take them to doctor's appointment, but we rather do it ourselves. The caregivers are pretty good. I am quite pleased with them, especially she has one favorite nurse that she just loves. The place is clean, but the other section is so big, and I wonder how people can go along with it being so big. It is just too far for me to drive. I ate there a couple of times and I think the food is pretty good.

Jane4567

2

June 27, 2015

I am a friend or relative of resident

Every once in a while I join my friend for lunch, this time during lunch there was a woman by the name of Michele going around to each table, she asked if we were enjoying our meal, how everything was tasting and so on. But I noticed how rude she was to the kitchen staff. She talked down to them and never complicated them just told them every thing they did wrong. I personally think the kitchen staff works very hard and I think they do a very nice job. If anything Michele was just discouraging them and under appreciating all the hard work they do for the residents.

Daniel19

4

June 1, 2015

I visited this facility

I visited Brompton Heights on and off quite frequently when a good friend of mine was there. The physical facility was nice. The people were very accommodating. I had three or four relatives and friends there, and I was always impressed with it.

Caring102917550

4

March 27, 2015

I visited this facility

Brompton Heights has only one room and no kitchenette. They have a lot of activities. I was looking for a little smaller home, and I think Brompton has 175 in-house. They have crafts room and movie rooms. The facility was setup nicely, but I didn't like the one room, and I didn't like too many residents. As for staff, every place I went was very friendly and very nice. I would recommend any of them to go to see for themselves, but I prefer the one with the bedroom separated from the main room.

Frank37

4

February 19, 2015

I visited this facility

I went on a tour at Brompton Heights. It was a nice place, but there was no room available. I do remember what the shared room looked like, and it was way too small. The staff was very friendly and helpful. They had plenty of activities. There was an activity room, and there were people there doing something.

Cher1

4

February 9, 2015

I visited this facility

We visited Brompton Heights, and at that time, we were looking for independent living, so we only looked at the independent living section. I saw the main dining room where everybody ate together. It looked like a very luxurious restaurant. It was a very beautiful facility. I thought they had good food, but I don't remember much of the selection. The girl that walked us around was very helpful and very friendly. The place had a homey atmosphere. The inside was fabulous, and the grounds outside were just OK. The outside looked kind of like institutional, there was not a lot of ground, and they had very little parking. My mother was looking for independent living, she was driving her own car, and there was like no parking. However, it was located in a very nice neighborhood, and it was within two miles from a large hospital. They had different activities to keep the seniors on their toes.

Edward19

4

December 26, 2014

I am a friend or relative of a resident

We found Brompton Heights for my mom. We like what they have to offer. My first impression of it was that it was clean, it was big, and the residents seemed to be happy. The staff seems to be very close to their residents and taking care of them. They do a lot of entertaining of the residents. They have bingo, they take them on tours, and they have pool table and a movie theater where they show two movies a day. They have a lot of activities. I ate there for lunch. They have a good menu. They give you two choices for lunch and dinner. My mom is living in a one-bedroom. It has a shower and a bath together. It is almost like a nursing home facility but a little bit bigger. She has one bed, two tables, and a TV. She also has heat and air-conditioning. My mom is happy. She has only been there for three months, and she is still trying to adjust to a lot of the residents, but she is adjusting to her surroundings. My overall experience with this community is good.

Angelina4

5

December 31, 2013

I am a friend or relative of a resident

Mom had stayed at Brompton Heights and it was a very nice place. Everything was great. Their services were awesome.

Janet30

5

September 27, 2013

I am a friend or relative of a resident

I placed my husband in Brompton Heights for five days while I went to New York. It was a last minute decision. However, the people were very helpful and they took care of contacting the doctor and doing all the paperwork that needed to be done. The activity director was outstanding and they had activities going 24 hours a day. Even if people got up during the night, there were things for them to do. My husband really enjoyed it.

Barbara49

4

August 1, 2013

I am a friend or relative of a resident

My mother-in-law is in Brompton Heights. It is an independent living facility. They give us a deal on the rate and it includes three meals. The room, although it's a one-bedroom, it is impressive in size and it has a full kitchen plus her own washer and drier was right in her room. The staff is very friendly. They have a movie theater. They have an activity room, which they do more than just regular activities. They encourage the residents to bring their pets no matter what kind of pet they are and she have a cat that is really attached to her. My mother-in-law is happy there.

favoriteson

1

July 29, 2013

I am a friend or relative of resident

Beware the management at Bromptom Heights. Make sure you understand the rights of your loved one if you are placing him or her in an assisted living or memory care facility. If you are a legal guardian or power of attorney and are used to making decisions about their care, you will need to understand that now they are in a facility and the management will decide if they need psychotropic medication or their behavior is such that the facility needs to “send them out” -a euphenism for a trip to the Emergency Room of a hospital that has a psychiatric unit in hopes that they will be admitted and put on medication to control their behavior. I placed my father at Brompton’s Heights Assisted Living facility after touring it and having my him screened by them. I visited daily and thought he was doing well, however, I was called at work exactly one week after he was admitted and told that I needed to pick him up by 2:00, as he was being discharged due to his behavior. I offered to call his physician to see if his medication could be adjusted, but their minds were made up. I called the Alzheimer’s Association and they were helpful. They said that legally Brompton’s administrator had to meet with me and give me a 30 day written notice if they were discharging my father. I called Brompton’s management company, The Hamister Group, and lodged a grievance. I also called the New York State Health Department and made a complaint. It is a month and a half later and I have not heard back from either one. I took my father home on the weekend after arranging aide service, but was quite upset at how I was treated and my father not seeming to have any legal rights. Also, the Director of Nursing and the Marketing Director at Brompton Heights treated me very rudely, condescendingly, and were quite unprofessional.

Carolyn9

2

June 19, 2013

I am a friend or relative of a resident

When we walked in at Brompton Heights last January, the place was very nice. They were explaining things to us what they would do to help my mom, but in the last six months they got very low of it and she is going downhill quite rapidly, so we have to move her into a skilled nursing facility. I tried eating there and the food was disgusting. They are giving my mom a sandwich at lunch time everyday which is their main meal and she has been losing a lot of weight. They don't take care of her needs when she goes to the bathroom. When my family and myself go to see her, we ended up having to clean her up and change her clothes because they are not doing it. Her bathroom is always dirty and we are always cleaning it because she has accidents. We asked them to put her on a schedule to go to the bathroom which they said they would and apparently they haven't because she is still having a lot of accidents. They let the residents go to the great room and the people just sit there with nothing to do and fall asleep in their chair. There is no activity for them do. It is very disappointing from what they said they would do to what they were actually doing, so now we need to move her.

Carolyn9

5

May 20, 2013

I am a friend or relative of a resident

Brompton Heights is a very small facility. There's maybe about 15 people in the Alzheimer's unit. They've always got something going on and they take good personal care of the residents. They've been very helpful. They also talk to us once every other week to let us know what's going on with mom, what's next and what to expect. Their dining room is beautiful. I ate a couple of meals with mom and it was very good. I like the one-on-one care. They know everybody's names and they treat the individuals with a lot of respect. They're very patient with the residents. Mom is very happy and very calm there, so we're very happy with it. I've already recommended them to others.

archie'smom

2

July 9, 2012

I am a friend or relative of resident

The Brompton is an extremely-impressive-seeming facility, and the tour was both friendly and competent-seeming. However, we were not pleased with the results of our father's respite care stay. He has Alzheimer's, and perhaps should have been placed in the Alzheimer's unit, but the intake person decided he was borderline; hence he was placed in the regular population. This appears to have been a mistake. In the course of a week, his confidence is lost, and he seems to have suffered an enormous set-back because of this experience. Furthermore, a valuable piece of computer equipment with which music could be played for him was lost/stolen, despite assurances from the staff that it would be under lock and key. Finally, three telephone calls requesting out-take and feedback have gone unreturned, since our father left the Brompton. We are concerned about what seems to be a lack of professionalism on the Brompton's part, and would suggest others be cautious in their dealings with them. Do not be taken in by the beauty/graciousness of first impressions; rather, look deeper.

Stu

4

November 19, 2011

I am a past client of this provider

My mother lived in their CARE unit for over a year. Most of the time I was pleased with her care. The facility is beautiful and their activities program was awesome. Nursing care changed often. I found that frustrating.

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Services and Amenities of Brompton Heights Located in Williamsville in Williamsville, New York

Pets

  • Pets

Resident Information

  • Offers Respite Care

Additional Amenity Information

  • Special Comment: Brompton Heights is one of the few communities in WNY that is 100 % enhanced license and certified by the DOH and NYS to allow residents to "age in place."
  • State Licenses: 204-F-133

About Brompton Heights Located in Williamsville in Williamsville, New York

Brompton Heights is an all-inclusive senior living community where seniors can age in place, and live a longer, healthier and more fulfilling life, safely. We offer independent living, assisted living, enhanced living, memory care to future residents.

At Brompton Heights, we have nursing professionals on-site 24/7, not just on call. This means that if a medical situation should arise with one of our residents, we will be there to address it quickly and effectively, no matter if it happens at lunch or during the middle of the night.

First-class amenities offered:
  • Dining room, outside - (patio style seating as well)
  • Recreation room(s)
  • Courtyard - patio
  • Ice cream parlor
  • Movie theater?
  • Shuttle transportation
  • Park-like setting - (outside)

Map of Brompton Heights Located in Williamsville

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