I toured Brookdale Kenmore. I liked it. It was very clean. The residents were all extremely positive about their experience. The facility was beautiful. I was actually with my two nieces, who are 20 and 21, and they wanted to live there. It's beautiful on the outside, and it's very well maintained on the inside. The furniture was all very nice. It reminded you of an upscale apartment. It had nice views. It was just a very nice experience.
Every member of the staff that I met, including the person who gave me the tour, was extremely helpful, extremely kind, very knowledgeable, and very gracious. They were all interested to hear what I had to say and what my questions were. The whole experience was incredibly positive. The guy who I met from the kitchen was very, very helpful. Everyone was very kind and very helpful. I didn't taste any of the food but based on the menus, it looked like it was really good. The staff said every Friday, they have a fish choice, which is important because even during lunch, my father does not like to eat meat on Fridays. The staff said they always have fish choices year-round, so I thought that was pretty spectacular. The dining area was meticulous, and it was very beautiful. Everything seemed newly appointed. It reminded me of a country club.
Brookdale Kenmore Kenmore, NY
Offers Assisted Living
28 Reviews
2971 Delaware Avenue, Kenmore, NY 14217
Call
(800) 385-2527
Reviews of Brookdale Kenmore
Assisted Living Reviews for Brookdale Kenmore
March 29, 2022
I visited this facility
June 20, 2021
I am a friend or relative of a current/past resident
My mother has moved into Brookdale Kenmore. The staff is great. They're still in quarantine because of the virus, and I wasn't allowed to go into the room. All I got to see was the library because my mother had to be brought down to me in a wheelchair. They gave me an event calendar. I'm very happy with the place.
September 17, 2020
I am a friend or relative of a current/past resident
My mother moved into Brookdale Kenmore. It seemed like a good fit, but within the scope the doctors at the hospital said she can live. I can't get in there, but from what I saw through the telephone and video, the staff is very nice, the admissions people were very cordial, and it was a very smooth process. They did a good job. It's a nice facility, it has very good curbside appeal, and from the outside it seems a very nice place. The room was very nice, they set it up for her, and it looked very nice. The staff was very also nice.
July 31, 2020
I am a friend or relative of a current/past resident
DO NOT place your loved one here. Put on a great show when visiting. Rooms are nice. Some aids and nursing staff are great. Most don't care at all. You'll find them in the break room, sitting outside dining room on their phones or out smoking in parking lot.
Do your own laundry otherwise your things will go missing or receive someone else's clothes.
Housekeeping is a joke. DO that yourself as well.
Food is excellent. Chef is amazing. Only good thing I can say about the place.
New 'life enrichment ' director is awful. Yells at residents. The best thing she does (saying this sarcastically) is play iPad games or teach iPad use.
God help you if your loved one passes there. Mine did and found the apartment in complete disarray. NO help, no respect for family or the deceased.
Provider Response
We appreciate you taking the time to share your feedback and are sorry to hear you feel this way. The care and safety of our residents is our top priority, and your concerns have been shared with our management team.
September 07, 2017
I visited this facility
Brookdale Kenmore was nice. They take you to the doctors and had everything you'd want if you're alone, but it's expensive. The staff was very friendly, nice, and answered all of my questions. Everybody seemed to be enjoying living there. We've talked to some of the residents. The girl who showed us around was very accommodating and very sweet.
November 23, 2016
I am a friend or relative of a current/past resident
Brookdale Kenmore is great, and they are absolutely the best caring people I've seen in a long time. It's very clean, and they clean the apartments once a week; they maintain it really well. It doesn't have any nasty odors. The dining room is beautiful, and the whole place is absolutely wonderful. They helped my mother so much. Everybody is so upbeat, and the people there are so happy and seem to be in such a good spirit. They take them out to doctor's appointments and shopping. They are excellent.
January 13, 2016
I visited this facility
Brookdale Kenmore was nice but having four floors with elevators was one of my draw-backs. Their apartments were big and had nice setups. The people were really friendly, and the staff was really nice. They had a very little parking, which I did not like.
October 27, 2015
I visited this facility
Brookdale Kenmore (formerly Wynwood of Kenmore) was absolutely beautiful and incredible. The rooms were great and came in three different sizes. They were very modern, neat, clean, and state-of-the-art. They all had bathrooms. There were a lot more activities to promote independence. The people were living their life, making their choices and making their decisions. I saw people having lunch in their beautiful dining room, with linen tablecloths and linen napkins, and the food looked wonderful. It was like a restaurant. It was communal dining, but it was elegant.
September 29, 2015
I visited this facility
Brookdale Kenmore was small. The rooms were small, and we didn't really like it that much. The staff was friendly. They were anxious to interest us in the facility, but those rooms were just too small.
April 15, 2015
I visited this facility
This is a horrible place. My mother lived here for a few yrs and every time I went to visit her the place got worse and worse. She complained about it a lot so we finally got her out. The elevator is disgusting & smells like urine, the ceiling fan in it is so caked up with dirt and dust its a wonder it works at all. The carpet and floors are filthy. We have eaten meals with mom quite a few times and the food is horrible. I can't believe they get away with feeding these poor helpless seniors this garbage...cold ravioli, uncooked chicken legs, dried out roast beef, burnt food and the same thing the next day if it wasn't all used up.
The cleaning staff DO NOT clean they just go into the rooms when the residents are at a meal and snoop and steal!!! Just ask any other resident. My mother has had many things taken from her room. Nobody should be allowed into the residents rooms if they are not there, that should be common courtesy and enforced. I ended up cleaning my mom's place myself, the dust alone could choke a horse.
When she took a tour of the place, it seemed nice and the lunch they provided that day of the tour was very good. I guess the new management and kitchen staff just don't care and that's a shame. Shame on you Wynwood.
And in the winter not one day was there any shoveling or snow removal in the parking lot. How the heck is anyone able to maneuver that mess? Such a shame.
This place is classified as an assisted living facility but the residents will tell you otherwise. And forget it if your loved one needs help, it takes far too long for anyone to come.
The laundry has come back to the room wet on many occasions. All in all, I'm glad we got my mom out of this place. It was depressing enough for her to have to leave her home when she couldn't take care of it anymore then to realize this place WAS NOT the answer.
Provider Response
Thank you for taking the time to share your concerns about Wynwood of Kenmore. Please be assured that the safety and well-being of our residents is our first priority. Your concern is being reviewed. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.
April 06, 2015
I visited this facility
I visited Wynwood of Kenmore about 6 months ago. The rooms were spacious. Everything was beautiful. The security was good. I would recommend this facility to others.
December 30, 2014
I visited this facility
I have visited Wynwood, and their staff was very good with us when we were there. I did not really see too many activities, but I saw a board on the wall that I was able to scan through, and they have quite a few activities listed. I did not have the chance to check a room, but I have heard good things about them.
November 11, 2014
I visited this facility
Wynwood wasn’t a good facility. It looked liked the people were friendly enough, but my mother-in-law very immediately got claustrophobic. The hallways were narrow; it’s definitely not spacious. You feel -- and she said she felt -- like it was a maze. I saw that the dining room seemed like it was kind of cramped and very little room to move around. I mean they have enough available rooms, and the rooms that they showed us were nice but the actual dining room was very cramped. She couldn’t wait to get out of there.
It was definitely not one that we even considered but they wanted something that was close to them, so I showed it to them and they didn’t like it. It seemed like they were nickel and diming for every little thing. Its assisted living, but they have enhanced assisted living depending on what you needed and an added on cost. The people were very friendly, the rooms were nice, and they definitely have different spaces available for people when they wanted the studio. They have a couple of options which were nice, the staff was nice, and the menu looks like they have a good selection available for them. For the amount of people, they really look like they could have had more space.
It’s an older building I understand. If you are from an apartment it is fine, but if you come from a house and then you try and get cramped in to smaller spaces, smaller hallways, the ceilings are low, and it tends to make people claustrophobic.
Provider Response
Thank you for visiting and taking the time to share your thoughts about our community. We realize that our rooms are smaller than many expect. Most of our residents are downsizing, which can be a difficult transition. They do not need as many items in our setting, as we provide many items and activities!
September 30, 2014
I visited this facility
I didn’t care much about Wynwood of Kenmore because I feel like it seemed confusing for an elderly person to get around. It seemed old and not up-to-date. It was also right in the middle of the city, so they have no surroundings. It was just like a big parking lot. I didn’t find that it had a nice atmosphere outside or inside.
Provider Response
Thank you for taking the time to share your thoughts about our community. Your feedback is always considered and appreciated!
August 27, 2014
I am a friend or relative of a resident
I like Wynwood. It's closer to my house. They're excellent. They have a lot of activities. They got my mom involved in activities like exercise classes and bingo. They help her with her medicines, too. The rooms are large, clean, and very nice. She can have her own furniture. The people there are very nice and caring. The food is excellent. The dining room is nice, and they have their choice of meals every time.
Provider Response
Thank you for taking the time to share your thoughts. We are happy to hear that you and your mother are enjoying the community!
August 25, 2014
I am a friend or relative of a resident
Wynwood was a nice place, but I thought it was expensive for the care that they provided. The rooms were adequate. My mom was in an efficiency room and it was nice. They just don’t seem to have enough help. My mom would be in her room all day and no one would get her to go to an activity. There were times when she needed to be changed and they just go all day without noticing. The food wasn’t great and the dining hall was way overcrowded. It was not well-managed. I feel like the staff was pressed to get everything done and they seemed overworked. They had good activities there like crafts, music, exercise, and outings.
August 15, 2014
I visited this facility
My overall experience with Wynwood of Kenmore was great. I like it better, but it was more expensive. The staff was fine; however, I was only there for a short time. The rooms were pretty good though.
May 21, 2014
I am a friend or relative of resident
My mother is a resident here. At first blush, it seemed perfect, in town with beautiful apartments and a gorgeous courtyard, but after several months of living here, it became apparent that the quality of my mother's care was woefully inadequate. WK is expensive, and the return on investment is poor. There are a few staff members that are wonderful, but turnover is high and the management team is not versed in compassion, their focus is 'heads in beds.'
March 27, 2014
I am a friend or relative of a resident
Wynwood is a modern and well-appointed facility. It's license is for an enhanced assisted living, which puts it at a higher level of care than the basic assisted living. It is our choice because it is downtown and not on a suburb. The staff is excellent. The rooms are very nice, well-maintained. I have not tasted the food, but I am aware that it is excellent. They have various activities, but my particular client is not quite ready to participate in some of those yet. They can improve on their system of responding to the calls for assistance by the residents.
February 26, 2014
I visited this facility
We looked at Wynwood and it made a very favorable impression. The staff that we met was very nice. The person who gave us the interview was wonderful. My dad had a good rapport with her. I understood it was in the village and I believed they do a wonderful job with what they worked with. However, it was tall as opposed to one-level. The part that became the issue was just the physical layout and the down side was the way the building was situation. It's all elevators and movability and he wouldn't be able to walk around outside the way he used to now.
January 31, 2014
I am a friend or relative of a resident
I had two basic reasons of choosing Wynwood of Kenmore. One of them was for the advanced medical services they had available and the other was to be able to get my mother an apartment whereas to simply a room. She has a one bedroom apartment. She has a living room with kitchenette and a bathroom with a walk-in shower with a couple of big storage closets. I found the staff very excellent. I think they provide very good care for her. The facility is a very nice one and it's kept very clean and in good repair. They have nice services for my mom. I found the food was okay. Mom has a special diet because she has diabetes and she seems to be very pleased with the food. She thinks it's excellent.
January 13, 2014
I am a friend or relative of resident
My friend lived there for 2 years. As her mental abilities decreased her care decreased. She was incontinent of urine. If she didn't empty her garbage, the dirty diapers were left in her bathroom. The people in the facility did not contact us to let us know the garbage wasn't emptied. If she wet the beds the sheets were left in a corner. Again staff did not notify us. We took my friend out once or twice a week but did not always visit her room. We finally started coming to her rooms once or twice a week to make sure garbage emptied and linen done. Even after complaints to housekeeping her room was not cleaned. I know she was difficult but again we were not notified that she would not let them clean. My daughter finally started cleaning once a week. We finally moved her out of there. Thought paying $6100 a month for room and diabetic care was a bit much.
July 30, 2013
I visited this facility
Wynwood is really beautiful. That's the one that we chose to go with for my dad. It is very clean. It didn't look like a typical nursing facility where you are greeted with all the residents sitting in their wheelchairs when you walk in the door. It looks more like an apartment building. They have a whole bunch of different options in terms of apartments and my dad is looking at a one-bedroom apartment with a separate bedroom, a bathroom and a kitchenette. We also saw their dining room and it is like an elegant restaurant. They have linen tablecloths and a menu where you can order a meal of your choice. With regard to staff, they were all excellent. They have a big calendar of activities on the wall for the residents to know what's in store everyday. They also have a separate room that have a theater with a big screen and a popcorn machine. Overall, Wynwood looks like a nice place to stay.
June 25, 2013
I am a friend or relative of a resident
Mom seems to like it at Wynwood. They have whatever she needs. They have a movie room, bingo, and other activities. It's really fine and the place is great.
May 11, 2013
I visited this facility
Wynwood of Kenmore wasn't bad. In fact, their rooms were even a little bigger and nicer than the other facility, except that it was three-stories high, and you would need an elevator there. My wife would need to have assistance almost in getting up and down the elevator. It's not that they would not be willing to do it. I didn't have any problems with that. She probably could get a room on the first floor if she required or wanted it, but the price was just enough to turn me away.
April 26, 2013
I visited this facility
Wynwood was a nice facility, but it's expensive. They walk me through the forms and they took me around. I'm familiar with the place because my mother and I used to go visit her brother there. I knew where everything was.
December 03, 2012
I visited this facility
When visiting this assisted senior living facility I had an experience in which I suspected to have. It was a home for the elderly that is helpful for independent living, assisted living with nurse care, and also Alzheimer's and Dementia impaired seniors. Their physical therapy program is helpful for residents to try and improve their overall physical health and assisting pain treatment. I see these things as very helpful for the elderly men and women of the facility. I observed the importance of companies such as this one. The staff were helpful while I was there visiting with a friend, I saw that a few individuals enjoyed being of assistance, especially those who could do their own small part to help. I think that small things could have been done to brighten up the building and to make it a little cleaner, inside and outside. I would like to go back again with my friend to visit his family.
April 09, 2012
I visited this facility
I give this place 4 stars when i went and visited my grandpa. the place was very clean and well kept. My Grandpa has nothing but good things to say about this place.. seems like a great place to live and i can honestly say would like to live in this place when i am old enough to be administered into a home like this Overall this was a very nice facility. We found the rooms to be spacious and nicely appointed. The staff was very attentive and went out of their way on numerous occasions to make my family feel welcome and to meet our needs. The housekeeping staff does a very good job and our relatives room was always clean and smelled fresh. The food was a high quality and the choices were varied. We dined with our relative many times for lunch and were always happy with the meals. I felt like the activities were on the lean side. they did offer some but that they could have been a bit more varied. Most are focused on medical seminars and the like. The exercise classes were fun for my family member and she also loved getting her hair done at the beauty salon each week. It really gave her a boost. I think this is a top notch facility that seems to do a good job making life comfortable and nice for it's residents.
Questions about Brookdale Kenmore
Describe the overall population of assisted living residents at Brookdale Kenmore. What is their average age? What are their favorite things to do?
Brookdale Kenmore residents consist of some very diverse backgrounds, with so much history. Most residents fall into the 85-90 mid-range, but we have groups of younger (65+) folks, too. Most popular and highly attended is our daily B-Fit exercise program, although there are programs designed for all lifestyles and levels of engagement.
What programs or activities does Brookdale Kenmore offer to enrich residents' well-being?
Brookdale's Optimum Life program offers six dimensions to each day that meet the needs of older adults. Finding purpose again, addressing emotional needs, staying physically active, remaining social, sustaining spirituality, and exercising our intellect make for a holistic approach to wellbeing.
What places are near Brookdale Kenmore or within walking distance for assisted living residents to enjoy?
The Village of Kenmore offers restaurants, coffee shops, a library and churches all within walking distance. We are located on a major bus route as well, to accommodate trips to local shopping malls or to downtown Buffalo's entertainment.
What transportation services does Brookdale Kenmore offer to assisted living residents?
Our Brookdale shuttle service is available for appointments and group outings. Residents are also welcome to hire a taxi or ride-share if they desire.
What makes the chef or dining program at Brookdale Kenmore exceptional? What kind of menu can assisted living residents expect?
Chef Bridget has working in senior living for over 15 yrs and brings to us a flare for presentation. She will make sure to learn your tastes and preferences and provide menu varieties to meet your desires. Special diets, like vegetarian or low salt, can be accommodated. Our Brookdale-created Signature Seasonings add flavor to a variety of dishes and Chef can help you pick the right ones, without the need for added salt. Our "It's All About You" philosophy welcomes residents to voice their preferences and ask for items not on the menu. Chef and her team are here to please!
What safety features or security measures does Brookdale Kenmore offer to assisted living residents?
Our staff is here 24/7, with the front desk staffed 7am-8pm. Our doors are locked, and guests must ring the bell for entrance by our staff only. In each apartment there are 2 pull cords to alert us of an emergency, plus safety checks throughout the day. If a resident is at risk of falling, our Health & Wellness team will customize a care plan to maintain their safety.
How does Brookdale Kenmore keep residents' families informed about their loved ones?
Our Health & Wellness team conducts care assessments every 6 months (unless there is change in someone's condition which warrants one sooner). A meeting with our team and the resident's loved one will occur and discussion will take place about any concerns or suggestions. We will also meet with families at any time to review care needs or answer questions.
What is the care staff-to-resident ratio at Brookdale Kenmore during daytime and nighttime hours?
Brookdale staff's based on a Service Alignment process, allowing for adjustments in quantity of staff based on our residents' needs. The most typical scenario is 4 nurses in the Wellness Center, 1-2 nurses on the floors, 4-5 direct care aides on the floors (4 floors). There are 113 apartments in Brookdale Kenmore and a range of care needs - from none, to maximum. Our Enhanced Assisted Living license allows residents to age in place, making our community a smart place to call home. Overnight, there is an RN on call, and 4-5 aides on staff.
If Brookdale Kenmore accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We love pets! Small dogs and cats are welcome and can enjoy our interior, enclosed courtyard. There is a waste station available and owners are responsible for picking up after their pets.
What ongoing senior care training does the staff receive?
Between our monthly required inservces, regular on-line learning for each associate and in-the-moment coaching, our team stays on top of the latest information regarding seniors today.
What safety features or security measures does Brookdale Kenmore provide to protect residents who wander?
Our community is designed for residents who have at most very minor memory impairment as we cannot accommodate those with advanced stage dementia who wander.
Services and Amenities of Brookdale Kenmore
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- General Store
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: During Business Hours
- Pharma
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Fitness Room
- Gardening
- Arts And Crafts
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
- Renal
Languages
- English
- French
- Russian
General
- Resident Capacity: 120
- Minimum Age: 65
- Pets: Yes
Range of services
- Physical Therapy
About Brookdale Kenmore
Brookdale Kenmore provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
What Makes Us Special
Brookdale of Kenmore offers residents the ability to age in place, providing the option of care services now, or when your needs change. Residents have their choice of 4 different apartment styles, all private with a kitchenette.
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