Senior Care in Rochester, NY

"Staff was very lazy. They never cleaned my husband properly when showing him. he always said he felt dirty, Even after just coming out of the shower. They were also here to help assist on making sure the house was picked up. Little did I know I wouldn't just be cleaning up after my husband I would also be cleaning up after the staff. If they showed up for their shift, I'm the back upon his care plane and was expected to stand in every time they didn't have staff to come , Didn't matter if I needed to go to work or that I could not take care of him do to recovering from surgery my self. "

"Interim provides in-home non-medical support for my 89 & 93 year old parents. They help them start their day, facilitate bathroom calls and provide a continuous steady arm for unsteady people. While they do not cook or prepare food, they have been aware of food and supplies in the home and have been a help for me by keeping a grocery list that I fill during my visits. They also answer the telephone. This is a big help since my parents are hard of hearing. I can get messages to them and check on their day. They have been very flexible and are now providing support 24 hrs/day as my parents prepare to transition to assisted living. The aids have been allowed to drive to doctor's appointments. This has been a big help as they have many and I can't get to them all. The restrictions are that driving is approved by the agency on a cases by case and aid by aid basis and it must be in the patient's car. Still very helpful. I've been pleased with the level of concern that the aids have provided. They spend a lot of time just being there. They have interacted with my parents and provided some companionship for people whose limitations make them nearly shut ins. This level of service can be expensive as the hours add up. We have benefitted from good long term care and in-home care insurance. It's probably a good thing for anyone planning to get old. I would definitely use them again or refer them to others. "

"Rochester Regional's caregivers are on time and seemed to be OK. My mom has gotten physical therapy from the nurse and they're good. We have no complaints. They provided us with caregivers within three days from my mom's release. She was bombarded with assistance from the beginning."

"I found Touching Hearts easy to work with, responsive to requests and caregivers who were very helpful. They prepared all the meals and did all the shopping.Overall using Touching Hearts was a good experience"

Eldersource is a legal joint venture of Catholic Family Center and LIFESPAN. Have been serving Monroe County residents since 1995 by providing a single access point for obtaining expert guidance, referral, information & care management services for older adults, professionals and caregivers.

"My mother is using Visiting Nurses. The staff is beautiful. They are there for you and they will answer your question no matter what it is. The nurse checks my mother out just to make sure everything's okay. They provide day care service, meals on wheels, aide service and transportation to doctor's appointment. Sometimes they are short of staff, but I understand it. Everything is doing good. "

"I was very pleased with the care from beginning to end. Excellent job in everything, but especially the care and concern given to my parents and our family."