Senior Care in Rochester, NY

"Staff was very lazy. They never cleaned my husband properly when showing him. he always said he felt dirty, Even after just coming out of the shower. They were also here to help assist on making sure the house was picked up. Little did I know I wouldn't just be cleaning up after my husband I would also be cleaning up after the staff. If they showed up for their shift, I'm the back upon his care plane and was expected to stand in every time they didn't have staff to come , Didn't matter if I needed to go to work or that I could not take care of him do to recovering from surgery my self. "

"Interim provides in-home non-medical support for my 89 & 93 year old parents. They help them start their day, facilitate bathroom calls and provide a continuous steady arm for unsteady people. While they do not cook or prepare food, they have been aware of food and supplies in the home and have been a help for me by keeping a grocery list that I fill during my visits. They also answer the telephone. This is a big help since my parents are hard of hearing. I can get messages to them and check on their day. They have been very flexible and are now providing support 24 hrs/day as my parents prepare to transition to assisted living. The aids have been allowed to drive to doctor's appointments. This has been a big help as they have many and I can't get to them all. The restrictions are that driving is approved by the agency on a cases by case and aid by aid basis and it must be in the patient's car. Still very helpful. I've been pleased with the level of concern that the aids have provided. They spend a lot of time just being there. They have interacted with my parents and provided some companionship for people whose limitations make them nearly shut ins. This level of service can be expensive as the hours add up. We have benefitted from good long term care and in-home care insurance. It's probably a good thing for anyone planning to get old. I would definitely use them again or refer them to others. "

"Rochester Regional's caregivers are on time and seemed to be OK. My mom has gotten physical therapy from the nurse and they're good. We have no complaints. They provided us with caregivers within three days from my mom's release. She was bombarded with assistance from the beginning."

"I found Touching Hearts easy to work with, responsive to requests and caregivers who were very helpful. They prepared all the meals and did all the shopping.Overall using Touching Hearts was a good experience"

"My mother is using Visiting Nurses. The staff is beautiful. They are there for you and they will answer your question no matter what it is. The nurse checks my mother out just to make sure everything's okay. They provide day care service, meals on wheels, aide service and transportation to doctor's appointment. Sometimes they are short of staff, but I understand it. Everything is doing good. "

"I was very pleased with the care from beginning to end. Excellent job in everything, but especially the care and concern given to my parents and our family."

"Independent living for seniors is a reasonable way to make sure my mom has good care. They check in on her every four hours. They did a good job of overseeing my mom for her medical needs and took her to various events several times a week. They played bingo, they had entertainment, and they had medical staff at hand to check their vitals on a regular basis. "

Comfort Keepers of Rochester, New York Our Story We have been assisting seniors in the Rochester area since 2004. There are two reasons why we opened our Comfort Keepers office. First, we love helping people and the rewarding experience that comes with it! It is unbelievable how much we and our Comfort Keepers are appreciated by both our clients and their families. Second, I experienced first-hand how important it is for seniors to remain in their own homes. In 1999, my father was diagnosed with lung cancer and was eventually placed in hospice care. He made it clear that it was very important to him to live out the rest of his life in his home that he had lived in for over 40 years. My Mom, sisters and I, along with the hospice care agency, were able to make that wish come true by providing him with around the clock care. We will always be gratefull that we were able to do that for him. Jacob Warmerdam, Owner Compassionate Caregivers The quality of Comfort Keepers' service is a direct reflection of the excelence of our caregivers. Our carefully selected caregivers provide a range of services to clients on a part-time or full-time basis. Before a candidate can become a Comfort Keeper, they are rigorously interviewed and evaluated and extensive background checks are conducted on each potential hire. Each and every Comfort Keeper is our employee and is insured, bonded and covered by Workers' Compensation. This is for our clients', and their families', peace of mind. In addition, we are committed to ensuring that our caregivers receive essential training to do their jobs to your complete satisfaction. Alzheimer's and Dementia Care Our Rochester Comfort Keepers office specializes in Alzheimer's and Dementia care. We have gone through extensive training at the Rochester Alzheimer's Association and have used that knowledge to educate our Caregivers how to effectively care for those with Alzheimer's and Dementia. In addition, several of our Caregivers have been trained at the Alzheimer's Association to become certified Dementia Care Specialists. The Alzheimer's Association utilizes the Dementa Care Specialists to provide respite care for those family caregivers who could use a much needed break. Services We Offer Conversation and Companionship. Whether it's conversation and company, or just eating a meal together, having someone to sit and visit with can help make for a happier, healthier life. Meal Preparation. Many seniors do not have the opportunity to eat a well-balanced meal. Let our Caregivers prepare a hot, delicious, nutritious meal. This service gives our elderly clients the opportunity to eat the nutritious meals they need to enjoy healthier living. Light Housekeeping. Vacuuming, dusting, sweeping and mopping floors, cleaning bathrooms to include sinks, showers, tubs and toilet, cleaning kitchens, sinks, appliances, counters, taking out the trash, straightening all rooms, organizing closets and drawers, cleaning any interior windows that can be reached without a ladder. Errand Services. Caregivers can run errands such as picking up prescriptions, going to the post office, etc. Grocery Shopping. Caregivers will shop with or without the client accompanying them. They can shop at any store the client prefers. Respite or Relief for Families. Rest and relief for family members who are assisting with the care of their loved ones. Comfort Keepers can provide assistance so you can run errands, go shopping or get some much-needed rest. Medication Reminders. Although our Caregivers cannot administer medications they can assist the individual who shares in the responsibility of taking their own medication. Assisting with opening medication containers or medpaks, reading labels and reminding the person to take their medications are all ways in which we can assist. Grooming and Dressing Guidance. We can help our elderly clients button buttons, tie shoes, put on socks, etc. Incidental Transportation. Trips to doctor appointments, barbershops, beauty salons, shopping, wherever the client likes to go. Getting seniors out and about is good for their mind, body and spirit. Our Caregivers will stay with our elderly clients wherever they decide to go. Laundry and Linen Washing. This can be done in either the client's home or the Laundromat, includes washing, drying, ironing and putting things away. Recreational Activities. Whether it's cards, board games, or a walk in the park, Comfort Keepers can help our clients stay active in mind, body and spirit. We also can take the client out to enjoy their favorite activities. Mail Assistance and Organization. We can assist the client in separating the junk mail from the important mail, and let them know when bills are due. Periodic Review and Communication with Family. On a recurring basis we can contact the family to discuss how things are going, answer any concerns or redefine any services that may be needed. This is a great service for clients whose families live far away and may not be in daily contact with their loved ones. We communicate with families by phone, email and text, and we are available 24/7 in case they have concerns and need to reach us. Emergency Monitoring Systems. Independence, Safety and Peace of Mind. Comfort Keepers can help you provide all of these to you or your elderly parents. Help when you need it, in the event of an emergency virtually anywhere in your home at the touch of a button. 24-hour or live-in care (available in most areas) For those clients who can't be left alone, we can be there 24 hours a day. Local Communities Our office gives a helping hand to those seniors who live in the communities listed below. Please call us for more information on how we can give you peace of mind, and enhance your parents' quality of life. Greece Gates Chili North Chili Irondequoit Spencerport Hilton Hamlin Brockport Churchville City of Rochester (Westside) What Our Clients Have Said About Us "...thank you so much for all of your help and wonderful care of my Dad over these years. I don't think there are too many wonderful and kind people like you two out there and we were so fortunate to find you. Thank you again. Sincerely, Bev" "On behalf of my family and myself, I wish to tell you that you have an excellent organization. You have provided us with very high quality aides. Thank you very much. Love, Lemke" "Thank you so much for your support system for our Mother throughout this final chapter of her life. It has meant so very much. Love, Robin" "Thanks for everything you've done to help with peace of mind for Dad and care for Mom. You provide a much needed service. Gail" Caregiver Information Caregiver Skills Include: Ethics, Stress Management, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients Caregivers employed, bonded and insured: Yes Caregivers available 24 hours a day: Yes Available to assisted living facility: Yes

"Took care of my wife when she needed care. Allowed me to take care of some of my needs. Give them A+ for service and care, and attitude, we were very happy with our service! Thank you Caring Hearts!"

"Our mom was under the care of the Lifetime Care Hospice program, they came to her home in a nursing home to provide the services. Mom was under their care for about 8 weeks and recently passed on. The care that she received during the day was compassionate, efficient and very thorough. The Lifetime Care nurse and social worker that we worked with during the day were absolutely amazing. They worked together with the nursing home to be sure that mom's medication regimen was efficient and that it helped mom. Our mom ended up passing very quietly and peacefully while she was surrounded by her three daughters. We attribute the fact that she passed away peacefully to the fact that Lifetime Care and the nursing home mom was in worked closely together to be certain she had the appropriate medication. During mom's dying process, she was never in any sort of agony or discomfort because the nurses stayed on top of her pain. Although mom is gone, we will never forget the love, care and compassion that our Lifetime nurse and social worker provided during this really tough time."

"Happier at Home provided high quality care givers and top notch customer service from when we first signed up with them. Great organization and my mom is happier at home."

"This home care agency is wonderful. They meet my needs and help me be an independent person. I have a very hard time walking and doing things for myself. every person they send me has been wonderful and very kind. I would recomend them to all my loved ones. 2"

"Our doctor recommended Visiting Nurse. We used them on and off for a year. They have registered nurses and occupational and physical therapists that come to the home. The caregivers were very good with excellent attitudes toward working. I would recommend them. "