Fredonia Place of Williamsville

Patrick

While the facility looks nice and it claims to be “premier”, it is run so poorly. So many of the staff appear untrained in the care of dementia residents, leading to often times negligent care. Especially troubling is the sloppiness in which medications are passed, resulting in frequent errors. Communication with families is almost nonexistent. The food is often not suitable for the elderly. Individuals in their eighties and nineties don’t want tacos. While all facilities have issues, the problems here are widespread and are rarely addressed adequately. Our elderly deserve better!

Margaret

Memory Care is very poorly run. Often understaffed , mediocre food, inconsistent housekeeping. Very poor communication with families. Definitely not worth $86,000 a year.

Helen k

My mother loves it but I have my reservations. Staff is unruly, undisciplined and gossips. My mother loves the gossiping. I feel that this breaks HIPPA. Every time I go there, she tells me all the latest news. Staff is nice to me but when I walk in and they don’t know I am coming or that I have been sitting there, I can see they put on an act. Food is adequate. Holiday meals are really nice and she loves them. Activity staff is always pleasant. I would rate it a 1 or 2 but my mother loves it so she would rate it a solid 5. She loves the food and all the drama. My rating is a medium between my rating and my mothers rating

George Bentley

Newish facility, well cared for. Poor communication with residents. Not well managed. Aides are undisciplined and poorly overseen, especially on weekends. Food quality is uneven, portions are getting smaller. Problems with laundry and mixing people's clothes. Dementia people are mixed with assisted people for activities. They tend to talk throughout the movie or music. There is no one there to correct or remove them. One staff person returned my voicemail message during three years of dealing with them.

Connie

We will be moving my mom to Fredonia Place of Williamsville. I like that a lot of people and staff from my mom's previous community will be moving there, so there's going to be continuity for her. My mom is Catholic, and they have a chapel in the facility, which was a very important thing for us. So those are two of the major reasons that we selected this one. It's very, very open and there are a lot of windows and they looked out to one of the courtyards, which were exterior. The room had its own bathroom and it was a nice size. It is bigger than what she had at her previous facility, so we were very satisfied, and it's even one of the smaller rooms there. It's very clean, very nice, it's a beautiful building. What's nice about their memory care unit was that it wasn't very big, it only had about 23 rooms. It's right outside the nurse's station and right outside where the dining room is. It's all in a circle, so she can't get lost, it's very accessible and very easy for her to get around. One of the things we like about this is they don't do just the activities with the memory of residents. They come and get them, take them to a larger room where the assisted living is located, and do activities with the assisted living residents as well. So it's a mixture. The staff was very polite and they seem very friendly. It's a newer building that's very updated.

Edward

Fredonia Place of Williamsville is a beautiful facility. I toured the memory care. The rooms were beautiful, and very well maintained. The room we toured didn't have any furniture in it because the customer would be providing the furniture, but the whole facility was clean. It was the intake manager I was talking to, who was extremely helpful, listened to me, and gave me a straightforward answer each time.