"My husband was at Tampa Lakes for a month in December and January, for rehab after a hospitalization. Overall, it was a very good facility. They were short-staffed like all places now, yet this did not greatly impact my husband. He does need a fair amount of assistance, but he is partially self-care. There were some excellent CNAs on his unit - top notch, experienced and worked hard. We did have a problem with one CNA who was quite mean and unreasonable, and I found it impossible to even talk to her even though I was trying my best to be diplomatic. I did talk to administrators about this and she was not there afterwards, but I think I later saw her on another unit. My husband felt she should not have any job there that involves direct patient care, and he told that to administration.
The nurse on his unit on nights, Meredith, was excellent , and I think she was also the Night Supervisor. She would solve any problem that came up, had good judgment, was kind and understanding even with the most difficult patients, and was pretty unflappable. The other nurses were good. The Unit Manager did upset me a great deal, though, when I brought up a minor problem - actually I was not even making a complaint, I was just asking a question, which was whether there was a set bedtime there. She went off on me and somehow thought I was making a complaint about one of the really good CNAs - she just reacted to her own thoughts and did not listen, and at the time I had no idea what she was talking about or upset about or how she got this erroneous idea. She just would not listen and jumped to conclusions, things that I hadn't even brought up. I later clarified things so she would not think I had made a complaint in any form about one of my husband's favorite CNAs. She was a handful! But later she changed her attitude and became more reasonable and helpful. I think there was some misunderstanding from administration or something. It did rattle me, and subsequently I avoided visiting during the day when I could.
The PTs, OTs, and STs were great, and he made very good progress there.
The dining arrangement was nice, and he liked the food. I wanted Rec Therapy to try and get him involved a bit more, because when he did go to their events/games he really enjoyed it. I did ask DON that he be urged to go to all events, but I don't think they did, or if they asked him he might not have understood what they were talking about, I don't know. But this is a man who loves games or anything, very motivated, he always joins in and he was starting to get very bored there, so he just read his book most of the time. I was disappointed with this, and I would have thought that the rec staff would know how to talk clearly and loud enough for him to hear about the activity. But I don't know exactly what happened with that. And that would be my main complaint, that he got very bored, and at that time I felt bad and wanted him to come home. And the mean CNA, but it is possible they took action on that. And staffing is a challenge everywhere now.
I should add that his care by nurses at Tampa Lakes was far superior to the nursing care at 2 different acute care hospitals nearby. He has had 4 hospitalizations in the last few months and I have had many days of observation and nursing care at these hospitals was downright dangerous and most nurses in these settings had bad attitudes. So, in comparison, Tampa Lakes was far superior, actually excellent. I felt he was safe there. In the hospitals, he was definitely not safe and numerous medical mistakes were made, many of which caused significant harm. "