Regency Oaks

Concerned Citizen

BEWARE OF OUTRAGEOUS CONTRACT FEES .......Sales and marketing employees tell prospective residents (your elderly parents), "Just come try it out for a few months and see if you like it. If you don't. we will move you back home." What they fail to make clear to them or their family is should you decide you don't like it, or they don't have the services they purport to have, THEY WILL RETAIN 5 % of the BUY IN (IE: on $215,000 buy in, that is $10,750), and IN ADDITION they will also retain 2 % PER MONTH, from the date the contract is signed, NOT your move in date (90 day "try it out period" is an additional $ 12,900 = 6% x $2150 a month), and IN ADDITION, you will have paid > $5000 a month for a one bedroom independent living apartment (90 days > $15,000). GRAND TOTAL to "try it out and see if you like it" will cost you over $ 38,650 !!! And there may even be additional incidentals such as any improvements made to the apartment, or extra meals for family or friends etc. Exactly 4 days after moving in, my parents learned that Regency Oaks did not have memory care residences that they advertised on their web site. The very reason my parents sought to go to Regency Oaks because my father suffers from progressing dementia. Upon learning this, they advised Regency Oaks Admin they were moving out. Regency Oaks took their website down and claimed "it was a mistake" that they advertised to have memory care residences. However, they won't return my parents' money. Regency Oaks is retaining over $30,000 of their money, pursuant to the above contract fees. BEWARE - Your parents will lose their money to this facility, should they need/choose to move out.

Provider Response

Suzanne

Regency Oaks was beautiful. They provided a short seminar for residents to talk to people who worked in accounting and there's plenty of administration to answer all of our questions. There's a lot to do. It's a first-class place. It's gorgeous. The grounds are gorgeous. They remind me of Philippe Park. The rooms are beautiful and there's spacious closet space, which was one of our primary concerns and it all looks new. They provided us with a gourmet meal for lunch and it was outstanding. They have a pool.

Provider Response

Tessie

Regency Oaks was a very organized and very clean place. The residents looked as if they were well taken care of and happy. They gave a choice of color for painting your apartments. I will have a one-bedroom, which was adequate, and it had a balcony. If my health or mental capacity diminishes, it has different stages of care, so I wouldn't be moving around. They had activities like the line dancing thing and chair yoga. The staff were so nice, competent, and caring. I had a couple of meals and they were very good. Everything was very well kept. The hallways were nice and people could decorate their doors outside if they wish to. It just appealed to me and it was close to my family.

Provider Response

Kathryn

I visit my friend at Regency Oaks all the time. The staff members were very efficient, and they seemed very caring. I like that they have their own physical therapist and occupational therapist. The layout of the facility was convenient for people.

Stephanie

I visited Regency Oaks. They were great there. Whoever I met with was nice. I saw the show models and I was able to see a couple of empty units of apartments. My mom went in to look. I was mainly there to talk, to see what kind of things they were able to provide and get a listing and look at the apartments. Unfortunately, I didn't get to look at any more of the facilities like the gym, but I understand that they have a pool and they're building a big gym, so it looks like it's a great facility for independent living. They had an outdoor garden. The acreage that it's on is beautifully maintained. The salesperson was great, very forthcoming, and friendly. They had quite a bit of stuff.

Provider Response

Maria

My mom is now in Regency Oaks. It's got beautiful grounds, it's very high-end. It's got large, spacious rooms, fabulous food, and many long-term, highly contented residents. They have one meal a day. There's a pool, shuffleboard court, a tavern, a wellness center, and a town hall. They are expanding and changing some of that up to be even bigger and better. The building itself is very clean.

Provider Response

Lori

Staff goes out of their way to accomodate Residents and families. Dining options are plentiful and really good food! After looking at many places, we found Regency Oaks to offer the most spacious apartments, the most beautiful grounds, and the most attentive staff. I would highly recommend this to anyone looking for the best environment for their loved one.

Provider Response

Carolyn and Raymond

Regency Oaks would be almost as good as the other place we liked, but I don't like the fact of it being across the street from a cemetery. It was a beautiful place. The grounds were very impressive. The rooms were not quite as big as the other place, but they had just about the same kind of service that the other place does. I just didn't like where it was. We observed the swimming pool, the other rooms that they use for activities, and a pizza oven out in the grounds with an area where you can sit and eat your meals. The only one we had in contact with was the lady that was showing us around, and she was very good.

Provider Response

Pam

My mother moved into Regency Oaks last month. She toured the place years ago and she really liked it; it was only two miles from where she lived. It's clean, and the people are very caring and kind. I've nothing bad to say about it. The staff is kind and accommodating. The food is excellent. They have an art room, workshops, wood shops, bingo, and musicians who comes in; they have quite a few different things she can do. It's convenient for my mother; everything is right there.

Provider Response

J.P.

We almost signed up with Regency Oaks. It was a very homey type place, and there was not a nursing home feeling to it. The apartments were pretty spacious and nice. The grounds were beautiful. The location is in a good place. The salesperson that we dealt with was extremely helpful and knowledgeable. We had some friends that belong there. They signed up and bought into there. We knew them, and they recommended it very highly. All of the above was OK. They had a skilled nursing facility, but they didn't have any memory care or assisted living type. They just had independent living and skilled nursing. They have nursing staff available, so if you need somebody for assisted living, you can have them come in. They don't have a separate facility for assisted living. The staff they bring in as you need them; they're readily available. It's assisted living, but it's on an as-needed basis kind of thing. They had a lot to offer. They had a pool. They had a tavern, and they had a woodworking shop. They had lots of stuff available to do with libraries, groups, and a workout room. It was really a great facility, but just without the memory care. The kind of help that they were offering, I could do here and what I'd be giving up was free meals, the amenities and so forth. Like my friends, they don't need all of that. When I went to their apartments, it was a great setup. It really was a very nice place. They have the staff, the whole facility, and all the stuff that was there, but they didn't have everything that I was looking for.

Provider Response

Rob Fitz

My Mother went to this place for rehab after being hospitalized. They forgot yes forgot to give her the PT needed to help her stand and walk until the very last week. even paid an extra 2 weeks to give them time to offer the assistance she needed to walk but they had limited help to offer the PT services but they gladly took my personal direct pay. Also the charges ended up being double what they told me. When my mother was discharged from Regency Oaks she went home and had to be readmitted to the hospital do to dehydration and an infection caused at Regency Oaks. I would let a pet rat stay there its dangerous Stay far away!

Provider Response

William

We went to Regency Oaks. It's a first-class facility. The staff is very accommodating. I liked the cleanliness and friendliness of the staff. The apartments are the perfect size, especially the two-bedroom ones. They had an exercise facility, which is important to me, and they had groups and clubs that we're interested in. It's a fine location, and it's easy to get to. We did dine there, and we have friends that are residents. The food was excellent.

Provider Response

Kim Hulick

My parents moved to Regency Oaks three years ago. It was the best decision we have made. The buildings are clean and the food is excellent. No worries that they are eating well. The staff are very friendly, helpful, and accommodating. My mom has since passed so they keep an eye on my dad and if I cannot reach him they will go to his apartment to ensure he is alright. Someone mentioned it is like a cruise ship and it is....everything you need right there. Lots of activities everyday (except Covid shut those down for now) and the other residents are very friendly and welcoming. I give it a “10”.

Provider Response

ChrisnSue

We have lived here for two years and are more than pleased with our decision to move here. It is a real community. Covid-19 has restricted some activities but staff has come up with new ideas for community participation. Staff is keeping us safe. At this date (27Aug2020) activities are slowly returning, using facemasks & dist