Horizon West Sacramento Center for SubAcute Care

My husband was in Sacramento Post-Acute. I was not thrilled with them. The physical therapist and occupational therapist were very good, and the nursing staff was just excellent, but for some reason the whole place was not very well coordinated. The doctor just kind of meandered around, and nobody ever really figured out what was going on with my husband's condition. The staff was great, they really tried hard, but his physical condition was such that nobody ever really got him figured out. They kept trying, but he was not able to do what they needed him to do. The room was fine. He was in a room with a veteran, there was plenty of room, it was a four bed room with a half wall in between. They kept everything nice and clean, the hands-on staff was very good, they're always good and communicative, but had a hard time getting hold of the doctor. You walked in, it did not smell bad, and it was obviously very clean.

Sacramento Post-Acute is not what I would consider up with modern technology. Some rooms have phones, and some rooms don’t. In the room that my father is in, there are no telephones. My father didn’t have a cell phone. The only way that he could be contacted is you call the facility itself. If someone is at the nurse’s station, the phone would be answered, they would take a cell phone down to his room, and when he’s done, they take the cell phone away and put it back out at the desk. A couple of times, I experienced calling and being put on hold while they went to find somebody who would take the cell phone. That could be 5 to 7 minutes with my time frame. If you have a flat-screen TV in each room for each patient, certainly you can have a telephone line for each patient. The staff was not regular, was not as friendly, and didn’t seem to be as attentive. When I was there and I spent 40 minutes to an hour each time, the nurse only stopped by one time. I’m somewhat disappointed in this facility for that aspect. My father said the food was good. I would say it has the appearance of being clean, but when I went to use the facilities there, I noticed that there were some red spots on the toilet seat, so I had gloves on and I wiped it off. The room was painted like recently, but it was a poor paint job.