The Towers

Offers Assisted Living, Independent Living, and Memory Care

23 Reviews
350 Hioaks Road, Richmond, VA 23225
Call (800) 385-2527
The Towers (800) 385-2527

Reviews of The Towers

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Assisted Living Reviews for The Towers

November 18, 2017

By 4runnerbob

I visited this facility

Very nice place,and very friendly staff. Daphne Marshall the Director of Community Relations is an excellent, service oriented staff member who is always smiling. Great place for seminars and meetings.

September 12, 2017

By Ellen

I am a friend or relative of a current/past resident

My parents are in The Towers Retirement Community. I liked it because the apartments are larger than most of the others that I visited, so they're roomier and more able to handle wheelchairs. It was also less expensive for the amount of room, too. The staff is friendly, caring, respond quickly when paged, smile, and always ready to help, so it's positive.

August 29, 2017

By Gail

I am a friend or relative of a current/past resident

My mom moved into The Towers last August. The staff was is kind, very helpful, really friendly, and so far, she's very pleased. The grounds are very clean, and very well taken care of. It's convenient for relatives who visit her. She's in a 1-bedroom apartment, completely renovated, and beautiful. She has a totally redone walk-in shower, and it's very roomy. They clean once a week and everything is very nice.

July 08, 2017

By Heather W.

I am a friend or relative of a current/past resident

The Towers has done a lot of renovations and remodeling in the last 6 months that my Mom has lived there. The new section looks really great! We have been nothing short of ecstatic with her nursing care and socialization she had been getting there! The truly deserve 5 Stars!

June 17, 2016

By DP314433

I visited this facility

The staff at The Towers Retirement Community was nice. Everybody in it was nice. I didn't care for the layout of the building since it just seemed really closed in. The dining area was nice. They had art activities.

April 22, 2016

By susangriffin

I am a friend or relative of resident

My mom was a resident at The Towers for a little over 3yrs. Mom loved living at The Towers. She had the cutest studio apartment with a great view it was perfect for her. In the time mom lived there she made lots of friends and participated in many activities especially chair exercise, bingo and Red Hat outings. She loved everyone at The Towers and they loved her. The entire Towers team offered compassion, love and support for mom and our family during all of her transitions. We were so grateful to have mom at such a special place with people who loved her as much as we did!

April 19, 2016

By Bob and Debbie

I am a friend or relative of resident

The Towers was so attentive and caring for the care of my mother. From the activities staff, to house keeping, to maintenance, everyone showed they cared. When she was moved to Memory Care that same attention continued even by some of the staff that were not assigned to that unit. We are so grateful for all their care and support!

January 08, 2016

By Katey Perdue

I am a friend or relative of resident

My mother lived at The Towers in her final days. Our family felt very blessed to have had her at The Towers - she was cared for 24 hours a day by very compassionate staff. My mother lived in the dementia unit and her care was very appropriate with great activities, medicine management, dietary needs and staff interaction. We are thankful for the staff at The Towers and it will remain a special place for our family.

January 08, 2016

By davekirkland

I am a friend or relative of resident

My mother was a resident for 3 three years and three months. She loved the Towers and the community residents and the staff loved her. Three months ago, her health failed rather rapidly. The Towers was there for us each step of the way offering compassion, love and support for mom. When mom was in the hospital, her only wish was to go "back to the Towers." It was truly a home of love for her and we are most appreciative of that. It was a great relief to our family that mom was taken of so well while a resident at the Towers.

September 25, 2015

By Aaron6

I am a friend or relative of a resident

The rooms at the Towers were 30% bigger. It's 650sq.ft versus 400sq.ft with the other facility we visited. Price was anywhere between $600 to $800 less per month. Security around is excellent. I had no issues at all. They had transportation, exercises and the food was very good. Mom feels more secure now.

May 25, 2015

By jrb

I am a friend or relative of resident

Our mother was a resident. While there, it was recommended that she move on to a locked unit. While there, she ate less and was not participating in any activities. We had to hire a companion for her and supply Ensure. We overheard some staff using profanity on several occasions. We also overheard nursing staff in s discussion about another resident (we were in the general living area). The documentation on whether someone had their insulin. They also mentioned that their blood glucose levels were over 600. When we asked for records, we were never able to get them. They were in a location where it would take "a long time to find them". These records were less than a year old. After relocation, our mother is doing well on an unlocked unit. She's eating and participating in activities. Some staff are good but they end up leaving.

December 29, 2013

By Sharon38

I visited this facility

We’ve seen The Towers in Richmond and we really like the facility. It was very nice. That was probably one of our first choices. The staff was wonderful.

June 22, 2012

By lindsaybeeee

I visited this facility

When I walked in the lobby, it was very nice. It was all decorated for Christmas already, even though it was only Thanksgiving. I think that is a good sign, because it puts me under the impression that they are cheery around the old-folks, and care about Holidays and having families visiting. The furniture and other objects in the lobby were also extremely nice. The furniture was antique and so beautiful. I would have loved to have furniture like that in my home, it was very luxurious. We then proceeded to the elevators and went upstairs to my boyfriend's grnadmothers' rooms. They were a very nice size and one of them was heavily decorated. They each had about three rooms including a private bathroom, which I liked. The room we had dinner in was a very nice size as well. I liked the fact that they had seperate rooms for meetings or dinner and it was just my boyfriend's family and me there, no strangers. That was also slightly impressive, and made things a lot less awkward.

March 09, 2012

By C. Cain

I am a friend or relative of a resident

The Towers has the feeling of an old hotel when you enter the lobby. The staff and residents are friendly and courteous. The individual apartments are quite spacious and nice! The one bedroom apartment my mom lives in has a private bathroom and separate bedroom. She loves to grow houseplants in the sunny windows. Her view includes the raised garden beds maintained by the residents, and plenty of flowers planted by The Towers. There's also a nice gazebo where the chef grills for special menues (like Labor Day!), and it also serves as a shady place to sit and rest outside. My Mom has lived there for a year and a half, and in that time she has made a lot of friends and participated in many of the organized activities. Meals are served in a dining room (where white linen is used for dinner). When my mom first got there, the food was quite good. Lately it's been hit or miss. Finally, I do like the way this facility encourages family visits and involvement. I have visited my mom several times for multiple days, and I have always felt welcomed and comfortable. The Towers provides exercise classes nearly every day and church services for several denominations. My mom has used the van shuttle service included on several occasions for shopping trips or doctor appointments. She's right next door to a hospital, so that's a comfort given her multiple medical issues. It was the clean and friendly atmosphere that convinced my family that this was a great place for mom to live, but it has been the friendships and experiences that keep mom here. I hope she can live out her life here, because this is truly her HOME!

June 10, 2011

By LifeStrong

Friend or relative of resident

While we were all initially nervous to take the step toward assisted living, my mother and we, her children, were soon put at ease by the cleanliness and friendliness of The Towers assisted living facility. We didn't know what to expect going in (having really only seen these places in the movies), but it's safe to say that it was well beyond our expectations, and this feeling of relief was helped along by a very well put-together tour by a very understanding tour guide. Our mother's only been a resident for a month now, but she has no complaints - the food is good, the staff is professional and genuinely seems to care about her wellbeing, and her companions at The Towers all get along with her well. The only thing we've noticed is that sometimes the janitor will snicker behind the residents' backs, but we've filed a complaint and hopefully this'll be taken care of soon.
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Independent Living Reviews for The Towers

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Services and Amenities of The Towers

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Garden And Patio

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Health services

  • Skilled Nursing
  • Medication Management
  • Nurse On Staff: Yes
  • Pharma


  • Offsite Activities
  • Religious Services

Guest services

  • Guests At Mealtime


  • English


  • Resident Capacity: 174
  • Respite Care
  • Pets: All Pets

Types of care

  • Meal Preparation
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About The Towers

For those who want their own space. Their own friends. Their own schedule. And their own voice in making life exactly as they want it to be. What should it feel like when you walk in to a retirement and assisted living community? You should feel welcome, cozy, and you might think to yourself "this is a place that I could learn to call home."

That's the feeling you get when you walk into the warm and inviting lobby at The Towers. Our receptionist looks forward to greeting you and the sales team is here to show you around and answer all your questions about The Towers and any other topics related to moving to a retirement and assisted living community.

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Map of The Towers

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