Not a well run facility. Based on my own experience calling and emailing the staff, this facility is completely unresponsive to the needs of residents. They have refused to provide Call Button Reports (which show evidence of neglect). My father has had assistance for one bath in two months. When my father needed help to use the toilet, the CNA told him to defecate in his pants. When we complained of this incident, the Executive Director indicated that the staff was terminated. However, we learned from another staff that this CNA had quit that day. Based on this expereince over two months, I am constantly asking for better care for my parents. Promises are made and not delivered. Staff and management are hiding key care related risks that are putting residents in real jeopardy. Advice to Commonwealth: focus on meeting the needs of residents. Advice to the people of Richmond: stay away from the inadequate care, empty promises and actual harm that can come from the rampant neglect this facility offers residents.
Commonwealth Senior Living at the West End
Offers Assisted Living and Memory Care
6 Reviews
2400 Gaskins Road, Richmond, VA 23238
Call
(800) 385-2527
Reviews of Commonwealth Senior Living at the West End
Assisted Living Reviews for Commonwealth Senior Living at the West End
July 31, 2020
I am a friend or relative of a current/past resident
September 29, 2018
I visited this facility
I like Commonwealth Senior Living at the West End very much, but they're kind of expensive and had a very high community fee just to get in. I thought they were very nice and probably where I would want my brother to go. The person who assisted us during our visit was lovely. They also invited us for lunch. When we got there, they were getting ready to have a nice happy hour. Another thing that would be hard for us there is that they dont have furniture to give my brother so he'd have to rent his own furniture.
November 27, 2017
I visited this facility
We visited the assisted living of Commonwealth Senior Living. It was all on one level, and it was more of a family-type atmosphere where the people that lived there can help and do things if they want to. They provided smaller care, and had better individualized attention. The staff was very friendly, and very informative. It was very convenient to where I lived. They have good, home-cooked meals, and a little garden area they can work on.
December 11, 2016
I am a friend or relative of a current/past resident
I have had 4 family members live here over the past 10 years:
2 uncles (brothers) 7 years, now deceased
1 aunt 5 years, now deceased
1 more aunt, 2 years and still there and loving every minute of it.
I think this speaks volumes of our family's opinion of and love for Commonwealth Assisted Living (formerly Meadow Glen). The daily care, cleaning, laundry, food, van trips, entertainment, hair salon - everything here is top notch. The most important thing is of course the employees, and I cannot ever say enough wonderful things about the loving, caring workers. They look out for the individual, making sure they come to meals and games. When I was there a few weeks ago, the bus driver came back from the bus to find my aunt "Aren't you coming with us?" Auntie decided she'd rather visit me, but I was impressed by the interest this worker showed. The food is delicious, the dining room is homey and beautiful. I probably sound like a public relations person, but I'm not - I'm just a very happy and satisfied family member. Five stars for Commonwealth Assisted Living!
November 25, 2016
I visited this facility
I went to Commonwealth, and everyone I talked to was really nice. I met a lot of the clients; they were up and about, rolling around, and said that they liked it there. They were adding on rooms that were bigger than their older rooms, but their older rooms were still nice and cozy 1-bedrooms. They seemed competent, and everybody looked happy there. The day I went, they had someone come with animals, and there were monkeys and birds they were putting in a van. It's a very pretty building. It's on a busy road, but I think it's far away from traffic, and they had very nice grounds. Everything was clean, painted, and looked well-kept with flowers outside. They were very expensive, and much more expensive than the others we looked at.
June 15, 2015
I am a friend or relative of a resident
My mom has been in Commonwealth Assisted Living at the West End for 2 years now. It is a very clean and very nice. The people are very good and caring. She has a private room, and it has a good amount of space. She was able to take some her stuff with her. The food is very good. It is personalized and very well done.
Provider Response
On behalf of Commonwealth Assisted Living at the West End, I would like to thank you for this review and the kind words. It is an honor to have your mom as a resident and we appreciate that you have entrusted her care to us. Providing our residents and their families with high-quality care, dignity, respect, and compassion is our top priority. Thank you again for sharing your experience! – Leslie Jones, Executive Director, Commonwealth Assisted Living at the West End
Costs for Commonwealth Senior Living at the West End
Services and Amenities of Commonwealth Senior Living at the West End
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $4745/month
- Memory Care Starting At: $5414/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: Yes
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Security Gate
- Spa
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Skilled Nursing
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Tai Chi
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
- Financial Aid
Guest services
- Guest Parking
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 48
- Minimum Age: 55
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Types of care
- Walking Wheelchair Assistance
About Commonwealth Senior Living at the West End
Welcome to Commonwealth Assisted Living at the West End, a premier senior living community in the Richmond region. Situated in Henrico County, our brand new community offers easy access to all that the Richmond area has to offer and is located near healthcare facilities, shopping and dining. Our community provides comprehensive services for residents in a caring and home-like atmosphere that ensures they maintain a quality lifestyle.
Our community boasts a variety of amenities, including an elegant dining room, cozy sun porches and more. Our full-time activities director coordinates daily activities, trips and social programs. Residents enjoy suites and companion rooms with private baths and their pets are welcome too! Our transportation service helps residents get to their important appointments. With no entrance fees, enjoying life at Commonwealth Assisted Living at the West End is an affordable option. We believe in personal and dignified care which is why team members are on-site 24 hours a day and we develop an individualized care plan for each resident. We understand that everyone has unique needs and we tailor services to our residents, such as medication management and assistance with activities of daily living such as bathing, dressing and grooming.
The attentive and experienced team provides compassionate care to residents who have all the comforts of home and maintenance-free living surrounded by friends and neighbors! Our residents quickly become like family. With a variety of living options, you’ll be sure to feel right at home. Explore Commonwealth Assisted Living at the West End further and schedule a tour today.
What Makes Us Special
We are a premier community located in the popular and convenient West End of Richmond. We're close to Short Pump town center and many amenities.
Map of Commonwealth Senior Living at the West End
Senior Living Communities near Henrico County, VA
Senior Living Communities near Richmond, VA
Other Senior Care in Richmond, VA
Helpful Articles
- 11 Signs It Might Be Time for Assisted Living
- Nursing Home, Assisted Living, or Independent Living?
- Assisted Living or In-Home Care?
- Assisted Living Checklist: What to Look for, What to Ask
- Cost of Assisted Living
- How to Pay for Assisted Living
- How Levels of Care Affect Assisted Living Cost
- Tips on Moving to Assisted Living
