The 10 Best Home Health Agencies for Seniors in Richmond, VA for 2025

"The company is short staffed and lacking the knowledge of knowing how impactful their services really are. Kudos to being a family own company and black owned. However, they do not keep you informed of changes until the last minute including call ins, they do not have enough staff for respite hour usage even if you tell them 3 days in advance. Not only do they not have the staff you have to call them back to know they don't. They don't staff on holidays per an office worker nor do they seem to care in a profession where CARE is the top priority. I wouldn't recommend this company to anyone. "

"The care managers at JFS were a delight to work with. They were flexible and available and did wonders for my parents. I couldn't have done it without them. "

" I was disappointed in the level of service provided by BrightStar, and I would definitely not recommend this company, especially if your loved one has dementia. Because my mother could not remember what tasks she needed help with, she got very little assistance. I had provided a list of tasks, including 3 times a week bathing, throwing out old food, checking that she had taken her medications, making sure she locked her door, was wearing her medical alert necklace, light housekeeping, etc., but this list was not given to the various aides that showed up. (During this period when BrightStar was coming six days a week, a cleaning company refused to clean her bathrooms because of smeared feces on the floors.) My mother would dismiss the aides after half an hour, saying she “couldn't think of a thing for them to do.” (This was not adequately communicated to me. I only found out when I installed nanny cams in the home.) The company went through a series of bookkeepers, and as soon as one had learned the ropes, she was gone, only to be replaced by someone who had to learn the process for submitting invoices and logs to the insurance company for reimbursement. We chose this company because they would agree to a 2 hour minimum – my mother's preference – instead of the standard 3 or 4 hour minimum other companies require, but I regret the choice. After my mother moved to assisted living, the company without authorization debited money from my mother’s bank account to pay for past services that I had hesitated to pay without receiving the logs for those dates. (The insurance company won’t reimburse without receiving the daily logs.) I had requested the daily logs for those invoices, and the company never sent them to me. Imagine my surprise when I notice over $800 taken from the account without either my knowledge or consent! "

"Jarrod is a blessing to me. I feel like a new person after going through physical therapy with him. I hope I don't need him in the future but will surely ask for him if the need occurs. Shirley Bagby "

"After my Mother's stroke and rehab, we needed to arrange for help with her personal care. JP, the Client Services Manager at Care Advantage, Inc., got right on it and coordinated with our local CA provider to get us signed up right away. The next morning, Mom had her introductory meeting with an intake RN and by the afternoon, Mom's new caregiver began providing services. JP went above and beyond to make things happen without delay. A real blessing. Thank you, JP. You ROCK!"

"Bon Secours Home Care followed the doctor's orders after my mom was released from rehab. It was fine and we had no problems with them. The caregivers were all great. They had the nursing and therapy services and provided medication and follow-up physical exams."

"This service "matches" care providers with families needing help, leaving all the conversation and arrangements between the family and car provider; similar to a dating service. Their care providers are bonded and insured and they manage all the taxes. They take $3/hr of the fee and the care provider sets their own rate. It is the best of all worlds. The first provider I interviewed has worked out famously and is now a part of our family. "

"The caregivers from Safe Haven Home Healthcare give Mom a bath, sweep the floor, do the laundry, and make her bed. They sometimes come 15 to 30 minutes late, but they are very nice, caring, and patient. They have very good attitude."

"My family has never had an agency like this one . We get the same aide every day. The aide is well trained and always on time. Our family feel like our aide is like family. We will never leave this company. The owner got us her contact information to call her if any problem. How many owners can u call personally. This is the company to call to care for your love ones. "

"We hired Care Advantage - Mechanicsville for my dad. Dad likes the caregiver, she's really sweet, really kind to my dad, and does exactly what we ask her. She comes a few days a week and does light housework, makes him breakfast and lunch, and hangs out with him."

"I had help that came from Southeastern Home Health Care. They would come in and check my vital signs. They would talk to me, if I had concerns or was upset about something. They would check on me, when I had to go to the hospital. They provided everything that they were supposed to. They gave assessments on how you are functioning. If you needed something in between visits, you just call, and they would be here either within minutes, or if they were tied up with another patient, as soon as they were through with them. They were wonderful, supportive and very caring. They were really great and I couldn't say anything bad about them. I was very satisfied with them. "

Heaven Sent exists to help families and friends care for the ones they love and to meet the growing need for an affordable alternative to other living arrangements. Heaven Sent provides quality non-medical home care to seniors and others requiring assistance. All in the comfort of their own home! Our caregivers enable seniors a continued independent lifestyle at home where their quality of life is enhanced without the stress of interrupted routines and changes in daily habits. Heaven Sent makes a positive difference in the lives of the elderly. Our caregivers assist in the daily lives of the elderly with the respect, dignity, and honor they deserve. Heaven Sent helps anyone needing assistance. Whether it's for a new mother, or someone recovering from illness or surgery, you can count on Heaven Sent caregivers to be there for you and your loved ones. Heaven Sent takes great pride in matching the right caregiver for you and your needs and you can select your caregiver(s). All of us at Heaven Sent are very passionate about providing the best care available. We understand very well the challenges families face when deciding what to do with their aging parent.  Because of this we make ourselves available to provide support to family members who may need an understanding ear or guidance in their decision making process.