BrightStar Care Richmond

They helped me after my knee replacement. They called me in a timely manner. People came when they were supposed to. They were great, very personable and very caring.

They had a very caring attitude to my dad and other family members. They very quickly responsive to our needs. Because we needed 24/7 care without much notice.

They bathed and dressed my husband. I liked that I had one particular one man who helped us and he was excellent. The fill ins were fine as well.

They take care of her needs. The communication is good. They are responsible.

I spend a lot of time questioning them and their care. I would not recommend them to anyone. I would like to see their honesty improved.

There were two caregivers that were consistent and they were excellent. I was very pleased with them. At first, I found that it was very hard for them to be consistent with the people they sent into my home. The office staff was always polite, but they weren't consistent with what they would say. I think the office had a lot of turnover with people.

It gave me a peace of mind knowing someone was there with him. The caregivers all seemed genuinely concerned.

I had to let one aide go. I have another one I will probably have to let go also. They can give me a better match for my needs. I would like it if there was a change in time that they could let me know. There have been a few times they have not. I would appreciate a phone call.

They should know how to check blood sugar and such. I have not had a lot of close contact with the people who run the company.

They have helped around the house. Everyone has been very professional and helpful

They did exactly what I asked. They sat with him. The nurses they have sent to my home were very competent.

They come and help me clean. I am happy and satisfied with them.

I like the caregivers who come, they are kind and talk to my husband and I. We like that the people who have come have talked with my husband.

I no longer have to worry about my families needs and I can just do my job at work. They are always available and easy to use and I have no issues with them.

The care is steady and very helpful. I like that they are efficient.

They help her stay at home so she doesn't have to go into assisted living. I like that the ladies have been great. My mother likes them and they've all been kind to her because sometimes she can be hard to deal with.

I love my nurse. She is amazing and very inquisitive. I have been blessed with an amazing nurse. The supervisor lacks in communication and keeping up with things going on.

They were just a sitter so they were there to make sure he didn't fall out of the bed and that his needs were met. They had done a good job.

It is nice to have someone there, so that I don't have to be there every single day. There has been one aide we have had issues with. The one aide arrived late. The person who's shift she was relieving would be upset. Sometimes you get bad apples. The rest of the aides have been super.

She doesn't let them do a lot, but she enjoys the company. They could improve their organization in general. They seem somewhat disorganized. There was one day where we didn't receive care and we weren't aware that no one would be coming and we weren't notified.

He is taking his medication, his exercise is better and he is not so lonely. They seem to put a little bit more personal attention to their clients.

The nurse I have is really good at the job, which makes everything easier. They could have more available nurses.

They could have had better consistency in the caregivers that came. That consistency is paramount with a patient with dementia. I would like to see better dependability in scheduling.

They fixed her meals and helped her bathe. They always give me good caregivers.

It is invaluable. They are there when I can't be. It provides peace of mind. They always try to be very accommodating. I called someone this morning saying I needed them and they sent someone on short notice.

If I did not have BrightStar, I don't know what we would have done. They have been a godsend because they are there to take him to hospice or to the hospital. We have had a great relationship.

They show up and if they are running late, they will call us and let us know. I like that they are accessible and it's easy to get in touch with people.

The family got the greater impact because we knew that he was being checked on and that they were keeping him safe. From what he said, when they came, they would only do what he asked them to do. They were only there if I needed something. They were on their phones and would sit and not talk to me unless I asked them to do something.

There needs to be more written communication. They need to have clear communication, a back up plan for cancelled caregivers, and demonstrate smoother scheduling.

They got me mobile and able to do more for myself. She's very nice and I saw huge improvements of my mobility.

They didn't know her and they weren't her family so I don't think they could have been as good as family, but they did talk to her and treat her like a person as well as a patient. The first girl they sent was outstanding and there was only one who was not very helpful so for an overall experience they were qualified and knew what to do.

He feels like he doesn't need it but it really helps my sister because she was not caring for herself. It has made an impact for her. She is not one who likes to ask for help. My sister had no prior knowledge of what the schedule was supposed to be. There were different people showing up at different times. They came 45 minutes later than what was expected.

I can trust my current nurse to do the care. I like that they check on the progress of the nurse.

The client is bedridden so they have been a big help. I like that they are dependable and caring.

I had to tell them what to do, and they could have asked me if they could do certain things for me. They could more proactive. They could have a more willingness to do things. I didn't get the impression that they were happy with where they were and doing what they were doing.

They are very compassionate. They are doing a good job and I haven't had any issues with them.

It gives me an ability to get a good night's sleep. The personnel that have come out have been very caring and very attentive to their duties.

What I was hiring them to do was to take her to an appointment to have her hair done, and of the three times they provided services they were late. And another time she ended up having distress and the visit did not go well. I think the main issue would be that they need to be more reliable in the services that performed.

She saw my husband as a person, not just a sick person. She would interact with him. I loved the idea that they kept everything consistent.

They made sure that he got the services he needed. They could improve their communication with the provider.

The CNA that we have has been with us for almost 2 years, and I trust her. More importantly, my mother trusts her. Their CNAs have worked out very well for us.

Most of the people do a pretty good job, and some do an excellent job, but they don't come often. When I first made the arrangements, they said they were getting a team together so they would know how to handle my wife. I have had a bunch of different people coming in, and I don't like that.

Most of the people were quality caregivers. I did not have to ask them to do things, and they were professional. I thought that they were responsive to my requests for care.

They were very good about calling me when he would change and was not behaving like himself. They can arrange to have someone come out extra days.

The aides are very helpful, but I feel that they need to take more initiative. I like that they are responsive to the needs of the customer.

They took away a lot of anxiety that my mom had about the care that she was receiving. They provided one-on-one care, and she knew they would come when they said they would. My mom was extremely happy with the services, especially as they related to her needs. The health care she was in at the time didn't know how to handle her needs, and she felt that the care that she got from BrightStar was specific to her recovery.

They have made me feel a lot more comfortable within myself, relating to my injury. I like the consistency of care that they provide and their promptness.

They take care of my dad when I can't step in, and it gives me peace of mind and frees up my time. They are personable. It was like they were helping their family. They were like family to us. They were professional at the same time. They were reliable and responsive.

The care is to make sure that she's changed and doesn't change herself. She's bedridden. Someone has to be there. When they're able to get someone, it's usually someone that's pleasant and that I trust leaving alone with my mother. It's just a hit or miss when someone will come.

We do not use them that often, but the caregiver does a good job about following instructions. I like their prices and that they come to our home.

They could have had better communication if the need arose. I like the owners and the interfacing with the management team.

They were able to provide care and supervision so we could get some rest and a break here and there. I thought the people were very nice, very kind, and caring.

If I need any kind of services, they would try to best suit me even in short notice. They are easy to get in contact with, and they are friendly and efficient.

The caregivers during the night hours aren't as good as the others. There could be more consistency with the caregivers.

They help us by providing the aide for my mother. They do really good at providing aides and replacing aides if they call out or are sick.

They are doing some chores that I might have done myself. They are accommodating, and they serve the needs of the customer.

They helped the most by assisting him with baths. I liked that they were able to find somebody on short notice.

It makes things easier having someone to take us places, since they aren't letting me drive yet. They have been very good to me. They make adjustments when we need it. If we have a bad time, they are very thoughtful about things.

I have the freedom of mind to know my mother is with a great caretaker. I like their communication and their ability to explain what their job and duties are. They do that very well.

They could have just done more in general. I guess the caregivers could just have a little more initiative to do stuff.

They should care about their clients and not destroy the house or steal. They should not destroy property. They should go out of business.

The only issues are recently there was a change in my care schedule, and that change was not communicated to me. The nurse who has been coming to see me on a daily basis is great.

When they were there, they were pretty good at keeping her from falling and helping her go to the bathroom. At the time, she couldn't do those things for herself. My sister and I got to the point that we just hoped that someone would show up. We had several issues with them during the time they were taking care of my mom. We were trying to have 24 hour coverage because my mom has dementia. She was restless and trying to get out of bed on her own, and she would fall. They failed to show up on several occasions.

They kept me informed as to what was happening with her care. The minimum hourly requirement was low, which was really helpful.

They were good. They gave physical therapy for my leg. They do exactly what they need to do. Everybody was polite.

All they do is they come and change bandages. I have one who has made doctor's appointments. They have been really good. I have one that really does go above and beyond.

The caregivers helped me get dressed and helped bathe me. They could improve their billing arrangement.

Despite my dad's declining health, the BrightStar aides maintained an optimal level of health for him. That was extremely important. They helped him feel good, which was extremely important to him and us. They provided relief for my mom who was his caregiver for a long time. As a matter of fact, my sister-in-law is contracting with them for her mother as a result of our experience with my dad.

It's helped to a certain point. They have a very high turnover rate. One day it's one person, and another day it's another. We have to train them to know where things are in the house. We don't have steady help. I understand it's the nature of the industry, but you aren't going to get top notch people for 12 dollars an hour.

They should show up. Yesterday, they did not show up like they were supposed to. If they show up, I think higher of them. If they don't show up, I think poorly of them. They give my loved one a bath and they make the bed. I am pleased with the care, but they don't always show up.

They helped him with his daily needs and it was nice to have extra hands. Our caregiver was an excellent caregiver. She deserves a raise. The only issue was the billing was not timely.

They are just dependable. They took something that was stressful for me and they made it less stressful. They were super fast and respectful. When we called them, I was able to get in that day. I did not have to do a contract, which I super grateful for. It has been super easy.

We could've had a better Uber situation when I left the facility. I was under the impression that the caregiver would have her own car to bring me back to the place I was staying. I didn't expect to jump into an Uber. They were dependable.

They are very, very helpful and without their organization, I would be screwed. They have been reliable, trustworthy, and great for our situation.

My mom has Alzheimer's and she doesn't get along well with people, but she gets along well with the people that she sends out now. I've requested that they either send this girl or they don't send anyone at all because my mom will become very hostile. This girl works very well with Alzheimer's, but others weren't as well-prepared. We've gone through a few caregivers over the year that my mom has been using them, and some are just better than others. The girl that she has right now is very good, but we had a few that were just fair. They could be more consistent.

Their services were very helpful for both of us to be able to function. They freed me up to do some things. The caregivers that came seemed qualified.

They need to provide more caregivers in our area. We have to find caregivers on our own. They should provide more service to our area.

They are just able to relieve the family from having to stay there for 24 hours a day. They are able to cover 12 hours a day for us. I think that some of the caregivers are well qualified and empathetic and a few did not seemed as qualified and they seemed detached from the job.

They have made the issues with my body pain go away. My home nurse is very cooperative, and she helps a lot.

They take me anywhere I want to go. I don't have any suggestions for them to improve. The only caregiver I have had has been wonderful.

They are helpful and I am very satisfied with them. I would give them an excellent rating.

She can't get to the store alone and has meltdowns because of it. They get her to the store, preventing those meltdowns. They do what we need them to.

I couldn't exist without them since I cannot move on my own. When I've contacted them, the owner came to me.

They have been patient, understanding, and flexible while I have been trying to find out what his needs are. I don't have to worry about somebody showing up because they take care of it.

It gives me a break, which is badly needed. They told me they were going to send one person so that my parents could get used to that person. Every week I get a new person.

They help me with getting around and providing support. They are very attentive, very capable, and very caring.

They helped me recover from my injury. They gave me information when I needed it. I like the nurses that they send and their PT. They communicate well and let me know if they'll be late.

We were pretty self sufficient. We only needed them for one thing, and they performed it well. They're very responsive and flexible for my needs.

The services provide a lot of personalized care towards my loved one, who needs help. The office is easy to reach and they will take care of our issues, instead of just pushing us to the side, as other agencies have in the past. This agency does seem to have an issue with scheduling and getting us a consistent caregiver.

He felt safe and they kept him company and made sure they gave him his meals at the right times. It was easy to book, they were friendly, and we had no complaints.

They could have better information on when they might have a call-out or their scheduling better so we know better who it is coming that week. We don't know who is coming and we are not told until last minute or when there's a switch. They could improve the quality of personnel that they recruit and explain their duties better.

They are helping my loved one from falling and helping with mobility. I like the people that come. They are very knowledgeable and friendly.

She was very explanatory and explained in layman's terms so I could understand. If I misunderstood, she was happy to repeat. She did an outstanding job. They have been courteous when I had my home service. Everything was hunky dory and copacetic. The nurse was professional and did her job, She was sociable and had a nice attitude.

The caregivers helped provide the supervision I needed after I got surgery. The caregivers showed up when they said they would.

They help the most by cooking his meals, bathing him, and putting him in his wheelchair. They do everything for him all day every day. I like that they are very knowledgeable, they show up on time, and they are good.

It seemed like they were short staffed. The caregivers didn't seem like they were prepared or knew what to expect when they got to my loved one's house. They didn't send out the same caregivers. That was the biggest problem. The caregivers weren't trained well for my loved one's specialized needs.

They help the most by making sure that if an issue comes up, they take care of it and get the help my loved one needs. They do light housekeeping, but they don't seem to know how to do it right.

Anytime I have home health, it impacts my life, no matter who it is. It looked like the nurse was not knowledgeable when they came out here. They need to have more supplies for the nurses to bring to my loved one's home.

They took care of his needs so I could be confident in going to work. The worker here was able to build a great rapport with my husband. He would ask for her when she wasn't around.

Their initial visit was two ladies and we asked about the process and they told us we would see about three to four different caregivers to take care of my dad, but at this point, I've seen over a dozen caregivers, and we have a unique living space, but when the come, they aren't told how to get to the building. They come in through the wrong door, and I call and complain about it to them, but this very morning they went through the wrong door again. They haven't done what they told me they were going to do.

They do things that would be difficult for me to do by myself. They help me when my wife isn't here. They are good people and have prompt billing. They are well-run and efficient organization.

They help with meals, dressing, and showers. They are very good with communicating. They call the house and make sure everything is alright.

It has had more of an impact on my mom. They should do more to entertain my dad, such as reading. They bathe him, feed him, and take care of him. There have been times when I have had to contact the director to tell them that some of the caregivers don't do things and others do.

The caregivers provide company for my father and gets him what he needs. The caretakers are really, really professional.

I knew that my loved one would be fed and it freed up my time. The caregivers that were sent were pleasant and did a good job.

They came to my home so I couldn't do it without them. They were prompt. They were courteous, nice, and they did a great job.

They have been helpful. They make sure that she is eating something in the middle of the day and that she is safe. The nurse is available to travel to our home. They are good at communicating with me when the nurse is not available. They are good at keeping me updated and at finding me replacements.

It has been the most frustrating group of people I have ever worked with. I have expressed this to them, and they aren't saying anything. When I ask the CNAs to pull up the care plan, they cannot pull it up and they don't know the care plan. It is very frustrating for my dad. We are still getting new people. The nursing director never calls me to interview me or to speak with me. I had to call her and that was three weeks into my dad's care.

When the nurses come out, they should make sure they do what they're supposed to do for each client. The nurses that they send should be equipped for everything they need for the patient.

They have helped us the most by dealing with my wife and making sure that she is doing her exercises on schedule. I enjoy the service that I get from them. It is the service and help that we have always wanted.

They needed to be on time. There was a lady that was always on time. When she didn't come the ladies said they had trouble finding the place. They didn't allow themselves the time to get here. The time before it was lacking, but this time it was good. I just used them for transportation to get to physical therapy. They could be more timely. I missed a couple of appointments because they were late.

Stacy, the therapy caregiver, gave me exercises to improve my body without causing injuries. I got stronger. The therapy nurse was great. Once I had a bandage on my back, but the nurse didn't remove it properly, which caused problems for me.

The services gave me peace of mind. I really liked the owner. There was only one person that my dad didn't get along with. The caregivers could have done a little more around the house.

They do a really good job on the scheduling part, it's just problems with the nurses and needing more permanent ones. Their main problem is they go through nurses constantly. They can't keep nurses. In two and a half years, I have been through six or seven nurses.

There were two caregivers that came in that were awesome. They respected my loved one's wishes and paid attention and actually spent one-on-one time with them. The others didn't do hardly anything. We even had some that would disappear. They could have better communication between caregivers coming to the house and the office staff.

I have a couple caregivers. They have been extremely beneficial, and I have no problems with them. They are very competent caregivers. I think they need to do a better job at communicating in the office. That is the worst. They can't seem to keep help.

When she gets the same person all the time she is not as anxious or as high strung. I am lucky and I have a great caregiver. When they switch off their other caregiver, I am a little disappointed.

It makes the care of my father more dependable. It takes a lot of stress off the family. They do what they say they will do. We put a care plan together which included the schedule. They are usually on time. They are good and friendly and they have good bedside manner.

They are really good with my infusion. If there is something else wrong with me, the nurses are really understanding. They work around my schedule. They are very caring.

They have helped my loved one the most by keeping her active and making sure she takes her medication. I would tell a friend that they are very organized.

They take care of him with baths and that kind of thing, and she helps with the housekeeping and cooks some for me. She does very well and is very quick, I've had some problem with the bookkeeping where they've overcharged me one day where the person didn't come up. I had asked her not to come and they charged me for it. Other times they've overcharged us they've fixed it right away, but that's the only thing really.

They should have come when they said that they would come. One of the caregivers that came called in sick a couple of times.

They help me out and take things off of me. They do great work and they are like family.

Those that have come here assist my wife and I. They're very considered, very well trained, and know what to do. Some of them are better reacting to help my wife to the bathroom. Once they know what to do, they start immediately. They have excellent personnel for us. They charged me $99 dollars at the hospital to do an assessment to see if I could pay. I just wrote them a check for lots of money and was upset with them for charging me that much. However, I am very happy with the services. The caregivers are competent and well-informed.

The PT is excellent, the other is not as good. I had three instances of in home assistance, like bathing and light cleaning. The other thing is that I don't know who is responsible but PT ordered a machine to give me pain relief. It never arrived until the last day of service.

I guess they had a hard time finding someone that could do wound care for my husband. They decided they couldn't find the wound care and the workman's comp went through another company, but they were coming out for PT/OT, but once they found out that they couldn't do the wound care, BrightStar said they would have to find someone else to do the PT/OT too. The first couple of weeks they had someone out here caring for him during the day when he wasn't able to do things for himself. So that was helpful.

They are on top of the scheduling, and the follow up calls are a very nice touch. I was the sole provider for my loved one, so it has helped me to have time to earn a living.

I would have liked them to be more concerned about the people than the money and to have qualified staff. The service didn't last long enough for us to know what the caregivers could or couldn't do. They ended the service for whatever reason.

They really try hard to please us, I feel like the owner genuinely cares about making us happy. Sometimes it is very stressful, but it's not necessarily how the company is run. There have been some instances when someone has came in late, we were hoping for the same person. There were some frustrating issues going on.

They are very reliable, dependable, and the caregivers have been very good. They don't leave until the next person gets there. It has been helpful to me because I still work. They have a notebook which they are very good about writing in so that I know what is going on.

I would recommend that someone interview the specific caregivers assigned to the relative prior to them working with that patient. Express to them your main concerns on why you are hiring them and what your expectations are. I do not live near my parents, so they basically provide support for my father so he can have a break. We haven't had them quite a month yet. We've had some issues with being on time.

My caregiver is why I would recommend BrightStar Care, that person is great. I really need the help that they provide me each day.

The first week was a little shaky, but since I have called about the care, they have improved. I was taking care of my mom by myself, and they were able to help me out.

They need to provide CNAs that are willing to work in any location. One of the CNAs was exemplary. The other one was flighty and wouldn't listen to the directions that were given to them.

They're well equipped to take care of what we need. It's been very good. They provide services for us 24/7 and that has been very helpful for our family.

One thing I would say is that the companions that come seem to really care about what they are doing and have a lot of experience. For me, it has been great, and for my mother, it is the same. For me, it has helped me increase my life outside my mother because I felt like I couldn't have a life or any time to do anything else. It has also helped my mom because it has provided more care and patience than I was able to give her.

They do what they are supposed to do and I do not feel that I can expect any more than that. I cannot walk or get out of bed, so they get me up and get me to the bathroom, get me dressed, and fix my breakfast.

I have a good nurse and stuff, but for some reason, I do not understand why I have to call them when I am going to the VA. They hired them so they should know. They have helped me a whole lot. They are here to help me so that is worth a million dollars to me because I am all by myself.

I would recommend BrightStar Care because they are pretty good at letting us know if a caregiver will be late or if a change is made. I have left the caregivers notes on things to do for my mother, but they don't always do it correctly.

BrightStar Care has very good caregivers that are on time and helpful. The services from BrightStar Care make me more independent.

I would tell a friend that BrightStar Care's caregivers are always here on time. My loved one's days were better because the caregivers just worked with him and with his physical therapy.

The caregiver we had from BrightStar Care was very sensitive, attentive, and conscientious. They tried to be involved in the situation. We only had the services for a short time. It was easier having someone there for my loved one so my family didn't have to be there.

BrightStar Care is easily reachable. They've helped me go through a difficult situation, and they have gone above and beyond the call to make it happen. Their services have made a huge impact because BrightStar Care makes it possible to handle my mom's health and cognitive issues, my multiple jobs, and my family.

The first time the nurse came, I was having some problems post-operation the day I got home. They stayed with me and kept an eye on me until my wife got home, which was three hours.

I would tell a friend that BrightStar Care gives very nice service. BrightStar Care has made my life easier by making me feel comfortable.

I was disappointed in the level of service provided by BrightStar, and I would definitely not recommend this company, especially if your loved one has dementia. Because my mother could not remember what tasks she needed help with, she got very little assistance. I had provided a list of tasks, including 3 times a week bathing, throwing out old food, checking that she had taken her medications, making sure she locked her door, was wearing her medical alert necklace, light housekeeping, etc., but this list was not given to the various aides that showed up. (During this period when BrightStar was coming six days a week, a cleaning company refused to clean her bathrooms because of smeared feces on the floors.) My mother would dismiss the aides after half an hour, saying she “couldn't think of a thing for them to do.” (This was not adequately communicated to me. I only found out when I installed nanny cams in the home.) The company went through a series of bookkeepers, and as soon as one had learned the ropes, she was gone, only to be replaced by someone who had to learn the process for submitting invoices and logs to the insurance company for reimbursement. We chose this company because they would agree to a 2 hour minimum – my mother's preference – instead of the standard 3 or 4 hour minimum other companies require, but I regret the choice. After my mother moved to assisted living, the company without authorization debited money from my mother’s bank account to pay for past services that I had hesitated to pay without receiving the logs for those dates. (The insurance company won’t reimburse without receiving the daily logs.) I had requested the daily logs for those invoices, and the company never sent them to me. Imagine my surprise when I notice over $800 taken from the account without either my knowledge or consent!

I would tell someone that BrightStar Care has very polite, caring, and loving ladies that come see my loved one. My loved one is an independent person, she has enjoyed the caregivers, and is thankful for the help.

The only thing I would change was that I wish there was only one person my mom saw, instead of seeing someone different every week, because she has dementia. I understand because of availability that that's how it's going to be, but it makes it harder for my mother. BrightStar Care is very flexible and they help me. The nurses are always engaged and call if my mom doesn't answer the door or her phone. BrightStar Care definitely helps me and my family out a lot. I'm actually active duty military and I'm across the U.S. Knowing there's a second person besides my father to help my mother helps because My mom likes to go shopping and get out of the house. It helps to have another female. It's another set of hands and eyes to help.

BrightStar Care is professional. Sometimes the caregivers from BrightStar Care don't show up on time. If they would just step in and do things for him and not wait for me to tell them what to do that would help a lot.

BrightStar Care could have more availability of care. The services from BrightStar Care are fine. They have made my life easier through their cooperation and the relationship that I have with the nurse.

BrightStar Care sent somebody here without my knowledge. My regular nurse had to go home early and they sent me another caregiver without telling. The company knows that I was not happy about this. BrightStar Care made my life easier because I did not have worry about my loved one while I was at work since they were caring for him.