BrightStar Care Richmond Richmond, VA

Anonymous_1742836252

He was just getting home from a month stay in the hospital and he wanted to come home. This is my first time having outside help of any kind, and we adjusted. They were very helpful and a nice bunch of helpful people. Their help was excellent. You couldn't have asked for nicer people and hardworkers. I was very pleased with them.

Daniel J_2

It's been really rewarding, it's made life much less complex. Highly recommend this! And I've already recommended this to others. It could not have been any better.

Rebecca L_5

I like that they always have someone to help me. I recommend it because I have the same provider. I do not usually get that with other companies.

Sharon_6

The caregivers do more than adequate, but it's just my mother has a disease so they try to make her comfortable. The agency provides a schedule in advance to know who will be arriving at your home. I like the concept of teams

Jennita C

They gave a better view of health care to me. The CNA came down and was very attentive and helpful.

Mary B_160

They helped the most by doing everything he needed. I liked the people they sent us for the most part.

Lynn H_13

The service and needs are met. I have heard nothing wrong.

Mary E_41

The agency did more than was expected of her. I have already recommended the agency to others.

Anonymous_1735651966

The caregivers are kind and reliable, there is open communication, and are easy to work with overall. They are quick to respond the care they provide is excellent.

Karen E_12

I like that I get emails or texts about the follow-up. I would recommend the two people I have.

Anonymous_4651

They could be more reliable. There have been a few bumps here and there. They could hire more qualified aides who can take care of handicapped clients.

Beth_4

I like their accessibility and how rapidly they respond to phone requests. I also like the vetting of the individuals of the folks that helped my parents.

Anonymous_1728899912

They helped me the most with the showering of Henry. I liked that they sent a very personable and helpful caregiver.

Jennifer D_17

Most of the nurses were good. They gave her meals. The care we got once we found the permanent nurse was amazing.

Joy L_3

My mother-in-law is not the easiest to match, but they do a great job. They have been very caring and are quick to make caregiver changes when needed. We have been delighted with the services.

Kelly G_9

Once we got a consistent caregiver it got better, having the right fit made the most difference. It would be nice to have consistent caregivers.

Laurie M_10

The service was awful. The agency could improve pretty much everything. They don't show up for their shifts and when they do they aren't working.

Katherine J_3

They help the most by providing a meal and putting it in front of him. The employees aren't always prompt. A lot of them are late. We had an issue with someone who was late all the time and my dad told her to leave and she hasn't come back.

Megan_2

When I have appointments or something similar, I know they will be there for me, and they make me feel safe and comfortable while I am away. They will confirm when you are going to set up times.

Anonymous_1706517029

The most helpful part is that they've been pretty dependable. Once we went through the ripples and nuances, they've been very responsive.

Emma F

They were not able to use pure Wik. They were available to accommodate us at the last minute.

Donna_3

They are concerned about my mother's needs. They have been attentive.

John L_63

They kept in touch with any changes with the schedule. They keep in touch with any delays.

Martha_2

My provider that comes several days a week is outstanding. She has a huge impact on making my dad feel cared for and is really kind with him. I would definitely recommend BrightStar to others!

Bonnie W_6

They help me take my medicine on time and the nurse is always on time. I like everything about them. The nurses are right on time.

Tiffany P_2

The facility requested that he have around the clock care. They were very nice and were able to come help on short notice.

Karen G_30

They have almost missed appointments and sent a caregiver that she did not want to be sent back. They do not report to me in regards to how my aunt is doing. They do not inform the caregivers of the changes.

Anonymous_7205

It's been extremely negative. there has been so much tension and anxiety. I had to train so many people, it didn't give me a break. They have had bad business practices.

Anonymous_1712565618

I felt that the services helped to improve my wife's life and mine as well. I was able to handle more things that I needed to do with the help of the agency. I would like for the agency to reduce the cost.

Anonymous_1710784392

The caregiver helped me with my daily needs. The agency could improve by having better caregivers, some were unreliable, yet some were very reliable.

Anonymous_7488

I like that it gives them a sense of independence. Me and my sister don't have to do everything for them. I feel like there is poor communication regarding scheduling. There have been several errors lately and it is frustrating.

Courtney M

The nurses were very helpful in staying with her every night. My difficulties came from the invoice system and the fact that they did not process the payment like I asked. I also was not aware of a credit card fee that was associated with a credit card payment. They offered an amendment for this fee, but they never got back to me and never returned my call.

Angel S_3

Just being there for him really helps. I like their staff, they're really nice.

Nancy_7

They are able to do things for me that I can't do anymore. They could get me a team of the same people that I see every week instead of them having to cancel a lot.

Diane H_39

It would be more helpful if they could cook a little bit for me. They're very professional, they do what I ask them to do, and they're efficient.

Anonymous_1706027012

They were helpful, but they were just young girls. A lot of their people were not seasoned and experienced girls.

Anonymous_6089

I need help getting around and they help me when they are here. They provide a two-hour minimum. I especially like certain caregivers who came to me.

Sherri G_3

They have made the experience positive because their nurse, LPN, that is with my dad is excellent. She cares a lot. I would recommend them because they are the only ones I've had. I'm happy with the service.

Don L_15

Initially they were good, but towards the end they got worse. I would like the agency to improve on their staffing.

Mike S_21

They help with dressing and taking care of herself. They provide the care necessary.

Robin W_9

One caregiver wrote down everything and told me everything the client did. That was the caregiver that did the most help. I liked that they could get somebody in quickly. I had two caregivers and I only had them for 2 nights.

Valerie L_6

I was trying to relax after the procedure and the caregivers were complaining about various things. They didn't plan well for my needs.

Lateisha G

They could make our life easier by the consistency of the care and fixing scheduling issues. They could improve more communication around scheduling. I think that we have had scheduling issues.

Anonymous_7678

They are here for a very short period of time, and they do what is needed and that's it. I think they are a little pricey and I think their scheduling is not good.

Michael M_87

They did what was needed. I like that it has been a great experience.

Anonymous_7631

We had to turn down one person who didn't work out but that's normal. They prepare food and clean up after themselves, like the floor and vacuum. They seem to have enough people to fulfill our needs.

Tashaunda R

They could have sent the person. The caregivers are thoughtful and experienced.

Wilda C

They were punctual and I thought the services were excellent. I liked that they were very courteous to other members of the family that were there.

Anonymous_7575

It depends on who they send. I've had them for three weeks and they still have not been able to send me a schedule for who's coming and when. Even though I've emailed them directions on how to get to our house; they don't seem to give the directions to the caregivers. The caregiver was almost an hour late because she had the wrong apartment number. It's kind of frustrating. They need to improve communication.

John H_73

Neither of the caregivers that came were a good fit. They need to increase their reliability.

Timothy S_9

We worried every day that my mom wasn't getting the care she needed. They could make the same CNA's available instead of having different ones all the time. They should be on time and do the things we ask them to do. They also need better communication with the staff.

Anonymous_7558

I am having 24-hour care because I recently had cancer. It definitely has impacted my daily life. They have helped me by being pleasant, professional, and shows up on time. A couple of the caregivers left me at the hospital multiple times when I was getting treatment.

Betty H_36

They were really good, I had no problems and help me a lot. They need a better pay.

Loreen H

I have don't have to worry about my dad at night. I like that they are doing all the background work to hiring everyone.

Anonymous_6089

I'm in a hospital bed and am unable to walk and when I was in the hospital for surgery they were very short-staffed. They did not have anyone to help me get to the bathroom. They put a diaper on me. So the caregiver has to help keep me cleaned up I also have a colostomy bag and they help me with that. They help me with hygiene. To help with post-surgical needs. I would recommend them because I have been pleased. The reason I chose them is because they offered two-hour care sessions. Some companies have a minimum of four. I don't usually fill the entire two hours. There was only one other company that I talked to I was in a rehab hospital and when it came time for discharge I knew I would need care at home because I had a wound that needed care. A lot of companies needed four houses but I chose Brightstar. They lived up to their end of the deal.

Anonymous_7480

I need them and they are very helpful. I like the workers that have come to take care of my husband. I like having my regulars they do an excellent job.

Mark B_32

At the time we were getting services, he had a broken back and as far as getting dressed, getting fed, it was a daily struggle. The administrative staff were very easy to work with, the people that came out were very friendly, we met the owner before we started services, very understanding of what we were going through and tried to be accommodating as possible.

Penn B

It really helped him feel more comfortable with being at the house. He can't move around as easily as he used, and he wanted to have someone have eyes on him, it made him comfortable. What I like about the agency is that they were really responsive on the phone and when they came out. They let me know if they found anything and let me know if there was anything that I needed to be aware of.

Anonymous_7164

Without the aide I can't get any rest. They let me get some time to do things. They gave us a schedule that we agreed on, but then other scheduler gave me something different. They could make sure to communicate together.

Charlotte D_5

They switch aids on us, and they show up late, and then I have to coordinate everything again. They were located close to my uncle. The staff is currently great.

James S_54

They had predictable people, especially for the over-night shift. They were pretty predictable with the people showing up, which can be hard.

Howard B_10

They come and help by me with things like making me lunch and breakfast. So far, it's been okay. I have had no problems with the care. If they have any problems, they keep me abreast of it.

Shanetia C

The caregivers have been really good with my mom. We do not want to put her in a home. My dad can rest. I like that they were able to find a caregiver quickly.

Alex K_5

As we learn how to use BrightStars people, we are learning that there are people better suited for my wife's needs. I like the availability to talk to someone in the BrightStar Care office when I need to.

Maya C

They were very attentive. The care level was normally good. I like that they talk to me, the communication is good. If someone didn't show up, they would let us know.

David _22

They need to communicate when people aren't showing up. I would like the scheduler to have better training on when to contact the client.

Anonymous_6738

The nurse is really good. I like the people that they have sent.

Anonymous_6738

It allows me to have some free time. They could have better communication with clients. I'd like to know the hours someone will be working or if someone will not be coming to the house as scheduled. They're a little lax about the amount of time they give me for telling me something is wrong.

Douglas G_5

They did everything that we needed them to do. I liked that they responded quickly and the caregiver worked well with him.

Anonymous_6616

They would carry things down the stairs for her like laundry. I like their certifications.

Deana M_1

It's not hard to find a caregiver, so they are quick to provide services. I like the agency because they are very responsive to requests.

Elizabeth _4

They've made my life a bit easier by giving my husband and me time to go out. I like that they notify you of any changes.

Kristine B

They have been wonderful with working with my mother. We were in a real jam and immediately someone came out and talked to me and my mom, and we had serviced the next week.

Andrew S_5

They are very patient in their ability to converse with her which is a very key thing for her. I like that they have a good range of care options up to nursing care options.

Gerry S_2

The caregivers were late a few times, or they didn't show up which made it difficult for me. They were easy to reach because they answered right away if I called them.

Anonymous_5953

Having the agency around could be better if the caregivers just did their jobs. The agency could do a lot better in terms of taking care of the client. They spend way too much time on their phones.

Angela D_5

I still have to do what I hired them to do. The caregiver could be better and they need better communication.

Michael _7

It has helped some and has left me stranded at time, sometimes their scheduling is not what it needs to be. I would tell my friend that they often make promises they cannot keep. They do a good job with their staff.

Mary L_50

I felt secure with the caregivers that were here during the day. I think they needed to find help that better fit the needs present.

William J_11

All the aides are personable. I like that the administrators have a professional demeanor.

Shelly N

They are very accommodating. The staff is very easy to get a hold of. They are easy to work with.

Debra T_5

The only schedule I could do is early morning and it went well. They did not have good communication. I called in the day before to say we would not need the services and they still sent someone. They did a good job overall.

Liz W_2

It was the individuals they hired that made our experience positive. Their focus was on my father's comfort. They were very responsive to any communication. I liked that most of BrightStar's caregivers were excellent. They had a couple that failed to show up on time. They were even three hours late. But then, it sort of balances out with the good caretakers, which were the majority. The caretakers were very caring, very professional, and very understanding.

Sherry B_12

I just had to call twice a day to make sure my dad took his pills. They could give better instructions to the caregivers.

Anonymous_5413

They could have had replacement workers. I would like for them to have a better skill level and be more actively involved.

Anonymous_4245

Interacting with my cousin more would be very helpful. They can allow the caregivers to speak to me. I'm having them take care of my cousin, but I am not allowed to speak to them directly on the phone. It's very inconvenient.

Michael _5

They are very critical to my parent's daily life. They have a hard time with consistency with their caregivers.

Hunter _1

They can come on time and they can be more communicative with their people. They kept coming to the wrong address. When they were here, they moved stuff around too much. They are very late almost every time they are supposed to show up.

Monica M_3

The caregivers just sat there and did not assist me. They did not ever lift their fingers. They decided that I only needed 4 hours of care.

Torie A

They could figure out their schedule out better. There seems to be a lot of confusion for times, they would say one time and then schedule another.

Robin C_8

They were flexible with the needs that we have. They pay attention to individual needs and are very reliable.

Joanne S_10

The caregivers they sent us where very capable and pleasant people. They provided top notch care. I like their flexibility and we where not locked into a set schedule based on the caregivers schedule, they based it off our schedule and needs.

Patty E_1

I have only had them three times, but they need to be more upfront about time schedules and pricing. They are not upfront with their pricing. I wasn't told there was an assessment fee. I had a person come sit with my husband and they had Asthma. My husband smokes, so she just left. I told them my husband smokes and they still sent her.

Karen K_29

I have private caregivers most of the time and it's a lot easier to deal with them rather than an agency. The BrightStar caregivers haven't really made a difference. They could have a little lower price. If they had evening hours that went a little later that would be good.

Tom H_8

They are on time, the person who comes is well qualified and I look forward to seeing him. The person that comes here is very well qualified and he is easy to get along, I have every faith in him.

Lou M_4

They keep you notified when someone calls off. The people who work for them seem nice and they are on top of it when people don't show up.

Cindy H_15

She was a great person to have in our home, and we all loved her. I liked that I could talk to anyone anytime I needed to, and that the owner came to the house to talk to us.

Will S

We had one good caregiver who I enjoyed working with, but all the others were not satisfactory. They could screen the caregivers better to be a better match. When a problem came up I felt like at times I was being lied to. I cannot recommend them to anyone for this specific location in Richmond. It is not well managed and the caregivers could be screened better. We did have only one good caregiver.

Anonymous_4403

We need to have more consistent caregivers. They have good communication.

Michelle G_6

They have helped her a lot and it is so great that the caregiver has additional CNA training. The first day we were expecting them, no one showed up and they were able to solve that mistake right away.

Blair R

We needed somebody to drive my mother. The first day they showed up without a car. We never knew if the caregivers were even there. I was told that I would receive a schedule, and they didn't give that.

Lynn C_12

The agency is helpful by giving her personal interaction. I would like the agency to improve the dependability of the caregivers. They call out often.

Nicole D

The agency needs to be more reliable. We had someone not show up.

Peter N_3

They are flexible enough to come at the time my parents need. They are punctual and there are no delays. The caregiver has done a great job! My parents are not easy to provide service for, but he has done a skillful job working with them and not just telling them what to do.

Toni D

They've been friendly and met my needs. I would tell a friend that they'll really work with you on the schedule. They try really hard to accommodate you.

Bruce G_3

It has been a big help to both of us. It allows me to get out of the house. I like that they have really professional and friendly caregivers.

Margaret C_15

They are flexible, but sometimes the caregivers are late to extra shifts that are not in our usual schedule. I like that they are flexible.

Daniel D_5

There were caregivers that didn't show up. There was a lot of frustrating. Caregivers did not do what they were ask to do.

Leland M_1

My mother has been able to stay at home. Them coming in and taking care of her saves my sister and I some time so we don't have to drive down there. They have been good to my mother and we have not had any problems.

Mark H_14

Our biggest concern was safety. She had a brain injury so walking and falling was our biggest priority. I like that I did not have to worry about someone being there. They all took care of the schedule. There are multiple people.

Pam (

It allowed her to live longer. She had twenty-four hour care with experts. They have a quick response to changes.

Tia B

She helps redirected and engage him. I like the caregiver.

Anonymous_4386

The caregivers we have now are outstanding. My mom has a comfort level with them. When we started out we were both learning about each other. They should find a way to ensure that their employees are reading about the care and understand it before they come on site. We use 2-3 caregivers now. Jessica and India are outstanding. We did go through a few bad ones who did not show up or were late. Originally it was not good. Lately we have found a stride.

Kathy C_9

If the caregiver shows up I would rate them this high. They need to have people who show up when they are supposed to. By the time they try to get someone here, you might as well do it yourself.

Alex B_2

There really was no effect on his life. They were easy to arrange but it depends on what they needed. If they need someone for companionship I wouldn't recommend them but for more medical things I would.

Debra L_6

My mom seems a lot more awake and it has given her some relief because of the services to my Dad. They seem to have been accommodating to the needs that we have.

Darnell C

They helped with my open wound. She did well. She was a good nurse.

Jo K_1

They helped me after my knee replacement. They called me in a timely manner. People came when they were supposed to. They were great, very personable and very caring.

Diane H_19

They had a very caring attitude to my dad and other family members. They very quickly responsive to our needs. Because we needed 24/7 care without much notice.

Nancy R_15

They bathed and dressed my husband. I liked that I had one particular one man who helped us and he was excellent. The fill ins were fine as well.

Sharon K_1

They take care of her needs. The communication is good. They are responsible.

Anonymous_4101

There were two caregivers that were consistent and they were excellent. I was very pleased with them. At first, I found that it was very hard for them to be consistent with the people they sent into my home. The office staff was always polite, but they weren't consistent with what they would say. I think the office had a lot of turnover with people.

BB H

It gave me a peace of mind knowing someone was there with him. The caregivers all seemed genuinely concerned.

Lori J_3

I had to let one aide go. I have another one I will probably have to let go also. They can give me a better match for my needs. I would like it if there was a change in time that they could let me know. There have been a few times they have not. I would appreciate a phone call.

Sigsby G

They should know how to check blood sugar and such. I have not had a lot of close contact with the people who run the company.

Anonymous_4136

They have helped around the house. Everyone has been very professional and helpful

Marla C_2

They did exactly what I asked. They sat with him. The nurses they have sent to my home were very competent.

Dawn L_2

I like the caregivers who come, they are kind and talk to my husband and I. We like that the people who have come have talked with my husband.

Janice H_7

I love my nurse. She is amazing and very inquisitive. I have been blessed with an amazing nurse. The supervisor lacks in communication and keeping up with things going on.

Anonymous_3916

They were just a sitter so they were there to make sure he didn't fall out of the bed and that his needs were met. They had done a good job.

Nancy S_25

It is nice to have someone there, so that I don't have to be there every single day. There has been one aide we have had issues with. The one aide arrived late. The person who's shift she was relieving would be upset. Sometimes you get bad apples. The rest of the aides have been super.

Carrie _3

She doesn't let them do a lot, but she enjoys the company. They could improve their organization in general. They seem somewhat disorganized. There was one day where we didn't receive care and we weren't aware that no one would be coming and we weren't notified.

Jessica Y

He is taking his medication, his exercise is better and he is not so lonely. They seem to put a little bit more personal attention to their clients.

Nicholas (

The nurse I have is really good at the job, which makes everything easier. They could have more available nurses.

Anonymous_3793

They could have had better consistency in the caregivers that came. That consistency is paramount with a patient with dementia. I would like to see better dependability in scheduling.

Townsend D

They fixed her meals and helped her bathe. They always give me good caregivers.

Laura R_5

It is invaluable. They are there when I can't be. It provides peace of mind. They always try to be very accommodating. I called someone this morning saying I needed them and they sent someone on short notice.

Jane _1

If I did not have BrightStar, I don't know what we would have done. They have been a godsend because they are there to take him to hospice or to the hospital. We have had a great relationship.

Marcy _1

They show up and if they are running late, they will call us and let us know. I like that they are accessible and it's easy to get in touch with people.

Rebecca S_10

The family got the greater impact because we knew that he was being checked on and that they were keeping him safe. From what he said, when they came, they would only do what he asked them to do. They were only there if I needed something. They were on their phones and would sit and not talk to me unless I asked them to do something.

Anonymous_3692

There needs to be more written communication. They need to have clear communication, a back up plan for cancelled caregivers, and demonstrate smoother scheduling.

Candace E

They got me mobile and able to do more for myself. She's very nice and I saw huge improvements of my mobility.

Sherri M

They didn't know her and they weren't her family so I don't think they could have been as good as family, but they did talk to her and treat her like a person as well as a patient. The first girl they sent was outstanding and there was only one who was not very helpful so for an overall experience they were qualified and knew what to do.

Billie J_1

He feels like he doesn't need it but it really helps my sister because she was not caring for herself. It has made an impact for her. She is not one who likes to ask for help. My sister had no prior knowledge of what the schedule was supposed to be. There were different people showing up at different times. They came 45 minutes later than what was expected.

Anonymous_3298

The client is bedridden so they have been a big help. I like that they are dependable and caring.

Gloria B_13

I had to tell them what to do, and they could have asked me if they could do certain things for me. They could more proactive. They could have a more willingness to do things. I didn't get the impression that they were happy with where they were and doing what they were doing.

Dawn H_4

They are very compassionate. They are doing a good job and I haven't had any issues with them.

Anonymous_3229

It gives me an ability to get a good night's sleep. The personnel that have come out have been very caring and very attentive to their duties.

Jay E_1

What I was hiring them to do was to take her to an appointment to have her hair done, and of the three times they provided services they were late. And another time she ended up having distress and the visit did not go well. I think the main issue would be that they need to be more reliable in the services that performed.

Nina A_1

She saw my husband as a person, not just a sick person. She would interact with him. I loved the idea that they kept everything consistent.

Francis R_2

They made sure that he got the services he needed. They could improve their communication with the provider.

Debra B_2

The CNA that we have has been with us for almost 2 years, and I trust her. More importantly, my mother trusts her. Their CNAs have worked out very well for us.

Sylvester F

Most of the people do a pretty good job, and some do an excellent job, but they don't come often. When I first made the arrangements, they said they were getting a team together so they would know how to handle my wife. I have had a bunch of different people coming in, and I don't like that.

Laurie R_1

Most of the people were quality caregivers. I did not have to ask them to do things, and they were professional. I thought that they were responsive to my requests for care.

JoAnn W_1

They were very good about calling me when he would change and was not behaving like himself. They can arrange to have someone come out extra days.

Anonymous_2896

The aides are very helpful, but I feel that they need to take more initiative. I like that they are responsive to the needs of the customer.

Diane C_17

They took away a lot of anxiety that my mom had about the care that she was receiving. They provided one-on-one care, and she knew they would come when they said they would. My mom was extremely happy with the services, especially as they related to her needs. The health care she was in at the time didn't know how to handle her needs, and she felt that the care that she got from BrightStar was specific to her recovery.

Linda H_27

They have made me feel a lot more comfortable within myself, relating to my injury. I like the consistency of care that they provide and their promptness.

Melissa _2

They take care of my dad when I can't step in, and it gives me peace of mind and frees up my time. They are personable. It was like they were helping their family. They were like family to us. They were professional at the same time. They were reliable and responsive.

Debra D_4

The care is to make sure that she's changed and doesn't change herself. She's bedridden. Someone has to be there. When they're able to get someone, it's usually someone that's pleasant and that I trust leaving alone with my mother. It's just a hit or miss when someone will come.

Kristian T

We do not use them that often, but the caregiver does a good job about following instructions. I like their prices and that they come to our home.

Mary D_19

They could have had better communication if the need arose. I like the owners and the interfacing with the management team.

Vickie B_1

They were able to provide care and supervision so we could get some rest and a break here and there. I thought the people were very nice, very kind, and caring.

Carolyn B_17

If I need any kind of services, they would try to best suit me even in short notice. They are easy to get in contact with, and they are friendly and efficient.

Anonymous_2679

The caregivers during the night hours aren't as good as the others. There could be more consistency with the caregivers.

Bonita P

They help us by providing the aide for my mother. They do really good at providing aides and replacing aides if they call out or are sick.

Ron H_2

They are doing some chores that I might have done myself. They are accommodating, and they serve the needs of the customer.

Mary P_19

They helped the most by assisting him with baths. I liked that they were able to find somebody on short notice.

Mary H_71

It makes things easier having someone to take us places, since they aren't letting me drive yet. They have been very good to me. They make adjustments when we need it. If we have a bad time, they are very thoughtful about things.

Mary J_24

I have the freedom of mind to know my mother is with a great caretaker. I like their communication and their ability to explain what their job and duties are. They do that very well.

Anonymous_2408

They could have just done more in general. I guess the caregivers could just have a little more initiative to do stuff.

Anonymous_2553

They should care about their clients and not destroy the house or steal. They should not destroy property. They should go out of business.

Aaron A

The only issues are recently there was a change in my care schedule, and that change was not communicated to me. The nurse who has been coming to see me on a daily basis is great.

Dan _1

When they were there, they were pretty good at keeping her from falling and helping her go to the bathroom. At the time, she couldn't do those things for herself. My sister and I got to the point that we just hoped that someone would show up. We had several issues with them during the time they were taking care of my mom. We were trying to have 24 hour coverage because my mom has dementia. She was restless and trying to get out of bed on her own, and she would fall. They failed to show up on several occasions.

Ilene _1

They kept me informed as to what was happening with her care. The minimum hourly requirement was low, which was really helpful.

Carol D_12

They were good. They gave physical therapy for my leg. They do exactly what they need to do. Everybody was polite.

Michael T_14

All they do is they come and change bandages. I have one who has made doctor's appointments. They have been really good. I have one that really does go above and beyond.

Anonymous_2205

The caregivers helped me get dressed and helped bathe me. They could improve their billing arrangement.

Ricki

Despite my dad's declining health, the BrightStar aides maintained an optimal level of health for him. That was extremely important. They helped him feel good, which was extremely important to him and us. They provided relief for my mom who was his caregiver for a long time. As a matter of fact, my sister-in-law is contracting with them for her mother as a result of our experience with my dad.

Tom M_9

It's helped to a certain point. They have a very high turnover rate. One day it's one person, and another day it's another. We have to train them to know where things are in the house. We don't have steady help. I understand it's the nature of the industry, but you aren't going to get top notch people for 12 dollars an hour.

Theresa Y

They should show up. Yesterday, they did not show up like they were supposed to. If they show up, I think higher of them. If they don't show up, I think poorly of them. They give my loved one a bath and they make the bed. I am pleased with the care, but they don't always show up.

Harold W_4

They helped him with his daily needs and it was nice to have extra hands. Our caregiver was an excellent caregiver. She deserves a raise. The only issue was the billing was not timely.

Kirsten B

They are just dependable. They took something that was stressful for me and they made it less stressful. They were super fast and respectful. When we called them, I was able to get in that day. I did not have to do a contract, which I super grateful for. It has been super easy.

Anonymous_2028

We could've had a better Uber situation when I left the facility. I was under the impression that the caregiver would have her own car to bring me back to the place I was staying. I didn't expect to jump into an Uber. They were dependable.

Anonymous_1881

They are very, very helpful and without their organization, I would be screwed. They have been reliable, trustworthy, and great for our situation.

Mary A_38

My mom has Alzheimer's and she doesn't get along well with people, but she gets along well with the people that she sends out now. I've requested that they either send this girl or they don't send anyone at all because my mom will become very hostile. This girl works very well with Alzheimer's, but others weren't as well-prepared. We've gone through a few caregivers over the year that my mom has been using them, and some are just better than others. The girl that she has right now is very good, but we had a few that were just fair. They could be more consistent.

Mike S_6

Their services were very helpful for both of us to be able to function. They freed me up to do some things. The caregivers that came seemed qualified.

Elizabeth H_7

They need to provide more caregivers in our area. We have to find caregivers on our own. They should provide more service to our area.

George S_18

They are just able to relieve the family from having to stay there for 24 hours a day. They are able to cover 12 hours a day for us. I think that some of the caregivers are well qualified and empathetic and a few did not seemed as qualified and they seemed detached from the job.

Amir (

They have made the issues with my body pain go away. My home nurse is very cooperative, and she helps a lot.

Carolyn R_1

They take me anywhere I want to go. I don't have any suggestions for them to improve. The only caregiver I have had has been wonderful.

Alice K_1

They are helpful and I am very satisfied with them. I would give them an excellent rating.

Brenda C_2

She can't get to the store alone and has meltdowns because of it. They get her to the store, preventing those meltdowns. They do what we need them to.

Jerry C_11

I couldn't exist without them since I cannot move on my own. When I've contacted them, the owner came to me.

Sharon _5

They have been patient, understanding, and flexible while I have been trying to find out what his needs are. I don't have to worry about somebody showing up because they take care of it.

Francis F

It gives me a break, which is badly needed. They told me they were going to send one person so that my parents could get used to that person. Every week I get a new person.

Anonymous_1581

They help me with getting around and providing support. They are very attentive, very capable, and very caring.

Nelson R_2

They helped me recover from my injury. They gave me information when I needed it. I like the nurses that they send and their PT. They communicate well and let me know if they'll be late.

Tiwan N

We were pretty self sufficient. We only needed them for one thing, and they performed it well. They're very responsive and flexible for my needs.

Anonymous_1116

The services provide a lot of personalized care towards my loved one, who needs help. The office is easy to reach and they will take care of our issues, instead of just pushing us to the side, as other agencies have in the past. This agency does seem to have an issue with scheduling and getting us a consistent caregiver.

Catherine R_1

He felt safe and they kept him company and made sure they gave him his meals at the right times. It was easy to book, they were friendly, and we had no complaints.

Ben _1

They could have better information on when they might have a call-out or their scheduling better so we know better who it is coming that week. We don't know who is coming and we are not told until last minute or when there's a switch. They could improve the quality of personnel that they recruit and explain their duties better.

Alma F

They are helping my loved one from falling and helping with mobility. I like the people that come. They are very knowledgeable and friendly.

William B_7

She was very explanatory and explained in layman's terms so I could understand. If I misunderstood, she was happy to repeat. She did an outstanding job. They have been courteous when I had my home service. Everything was hunky dory and copacetic. The nurse was professional and did her job, She was sociable and had a nice attitude.

Kathleen M_7

The caregivers helped provide the supervision I needed after I got surgery. The caregivers showed up when they said they would.

Bobby M_1

They help the most by cooking his meals, bathing him, and putting him in his wheelchair. They do everything for him all day every day. I like that they are very knowledgeable, they show up on time, and they are good.

Anonymous_835

It seemed like they were short staffed. The caregivers didn't seem like they were prepared or knew what to expect when they got to my loved one's house. They didn't send out the same caregivers. That was the biggest problem. The caregivers weren't trained well for my loved one's specialized needs.

Anonymous_743

They help the most by making sure that if an issue comes up, they take care of it and get the help my loved one needs. They do light housekeeping, but they don't seem to know how to do it right.

Stephen (

Anytime I have home health, it impacts my life, no matter who it is. It looked like the nurse was not knowledgeable when they came out here. They need to have more supplies for the nurses to bring to my loved one's home.

Hazel D_1

They took care of his needs so I could be confident in going to work. The worker here was able to build a great rapport with my husband. He would ask for her when she wasn't around.

Buddy S

Their initial visit was two ladies and we asked about the process and they told us we would see about three to four different caregivers to take care of my dad, but at this point, I've seen over a dozen caregivers, and we have a unique living space, but when the come, they aren't told how to get to the building. They come in through the wrong door, and I call and complain about it to them, but this very morning they went through the wrong door again. They haven't done what they told me they were going to do.

Anthony Y_1

They do things that would be difficult for me to do by myself. They help me when my wife isn't here. They are good people and have prompt billing. They are well-run and efficient organization.

Christine T

They help with meals, dressing, and showers. They are very good with communicating. They call the house and make sure everything is alright.

Julia H_1