BrightStar Care Richmond

Offers Home Care

192 Reviews
Call (800) 973-1841
BrightStar Care Richmond (800) 973-1841
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Reviews of BrightStar Care Richmond

192 Reviews Write a review

Home Care Reviews for BrightStar Care Richmond

January 05, 2022

By Shelly N

I am a current client of this provider

They are very accommodating. The staff is very easy to get a hold of. They are easy to work with.

December 28, 2021

By Debra T_5

I am a past client of this provider

The only schedule I could do is early morning and it went well. They did not have good communication. I called in the day before to say we would not need the services and they still sent someone. They did a good job overall.

December 09, 2021

By Liz W_2

I am a past client of this provider

It was the individuals they hired that made our experience positive. Their focus was on my father's comfort. They were very responsive to any communication. I liked that most of BrightStar's caregivers were excellent. They had a couple that failed to show up on time. They were even three hours late. But then, it sort of balances out with the good caretakers, which were the majority. The caretakers were very caring, very professional, and very understanding.

November 22, 2021

By Sherry B_12

I am a past client of this provider

I just had to call twice a day to make sure my dad took his pills. They could give better instructions to the caregivers.

November 12, 2021

By Anonymous_5413

I am a past client of this provider

They could have had replacement workers. I would like for them to have a better skill level and be more actively involved.

November 12, 2021

By Anonymous_4245

I am a current client of this provider

Interacting with my cousin more would be very helpful. They can allow the caregivers to speak to me. I'm having them take care of my cousin, but I am not allowed to speak to them directly on the phone. It's very inconvenient.

November 04, 2021

By Michael _5

I am a current client of this provider

They are very critical to my parent's daily life. They have a hard time with consistency with their caregivers.

November 04, 2021

By Hunter _1

I am a current client of this provider

They can come on time and they can be more communicative with their people. They kept coming to the wrong address. When they were here, they moved stuff around too much. They are very late almost every time they are supposed to show up.

October 22, 2021

By Monica M_3

I am a past client of this provider

The caregivers just sat there and did not assist me. They did not ever lift their fingers. They decided that I only needed 4 hours of care.

October 08, 2021

By Anonymous_4651

I am a current client of this provider

The caregiver ha been helpful and good to us. I want them to work on the scheduling and being consistent with scheduling.

October 08, 2021

By Torie A

I am a current client of this provider

They could figure out their schedule out better. There seems to be a lot of confusion for times, they would say one time and then schedule another.

October 04, 2021

By Robin C_8

I am a current client of this provider

They were flexible with the needs that we have. They pay attention to individual needs and are very reliable.

September 21, 2021

By Joanne S_10

I am a past client of this provider

The caregivers they sent us where very capable and pleasant people. They provided top notch care. I like their flexibility and we where not locked into a set schedule based on the caregivers schedule, they based it off our schedule and needs.

September 21, 2021

By Patty E_1

I am a current client of this provider

I have only had them three times, but they need to be more upfront about time schedules and pricing. They are not upfront with their pricing. I wasn't told there was an assessment fee. I had a person come sit with my husband and they had Asthma. My husband smokes, so she just left. I told them my husband smokes and they still sent her.

September 17, 2021

By Karen K_29

I am a current client of this provider

I have private caregivers most of the time and it's a lot easier to deal with them rather than an agency. The BrightStar caregivers haven't really made a difference. They could have a little lower price. If they had evening hours that went a little later that would be good.

September 02, 2021

By Tom H_8

I am a current client of this provider

They are on time, the person who comes is well qualified and I look forward to seeing him. The person that comes here is very well qualified and he is easy to get along, I have every faith in him.

August 30, 2021

By Lou M_4

I am a current client of this provider

They keep you notified when someone calls off. The people who work for them seem nice and they are on top of it when people don't show up.

August 20, 2021

By Cindy H_15

I am a past client of this provider

She was a great person to have in our home, and we all loved her. I liked that I could talk to anyone anytime I needed to, and that the owner came to the house to talk to us.

July 29, 2021

By Will S

I am a past client of this provider

We had one good caregiver who I enjoyed working with, but all the others were not satisfactory. They could screen the caregivers better to be a better match. When a problem came up I felt like at times I was being lied to. I cannot recommend them to anyone for this specific location in Richmond. It is not well managed and the caregivers could be screened better. We did have only one good caregiver.

July 13, 2021

By Anonymous_4403

I am a current client of this provider

We need to have more consistent caregivers. They have good communication.

June 18, 2021

By Michelle G_6

I am a current client of this provider

They have helped her a lot and it is so great that the caregiver has additional CNA training. The first day we were expecting them, no one showed up and they were able to solve that mistake right away.

June 01, 2021

By Blair R

I am a past client of this provider

We needed somebody to drive my mother. The first day they showed up without a car. We never knew if the caregivers were even there. I was told that I would receive a schedule, and they didn't give that.

May 03, 2021

By Lynn C_12

I am a current client of this provider

The agency is helpful by giving her personal interaction. I would like the agency to improve the dependability of the caregivers. They call out often.

April 27, 2021

By Nicole D

I am a current client of this provider

The agency needs to be more reliable. We had someone not show up.

March 26, 2021

By Peter N_3

I am a current client of this provider

They are flexible enough to come at the time my parents need. They are punctual and there are no delays. The caregiver has done a great job! My parents are not easy to provide service for, but he has done a skillful job working with them and not just telling them what to do.

March 25, 2021

By Toni D

I am a current client of this provider

They've been friendly and met my needs. I would tell a friend that they'll really work with you on the schedule. They try really hard to accommodate you.

March 24, 2021

By Bruce G_3

I am a current client of this provider

It has been a big help to both of us. It allows me to get out of the house. I like that they have really professional and friendly caregivers.

February 19, 2021

By Margaret C_15

I am a current client of this provider

They are flexible, but sometimes the caregivers are late to extra shifts that are not in our usual schedule. I like that they are flexible.

February 12, 2021

By Daniel D_5

I am a past client of this provider

There were caregivers that didn't show up. There was a lot of frustrating. Caregivers did not do what they were ask to do.

February 10, 2021

By Leland M_1

I am a current client of this provider

My mother has been able to stay at home. Them coming in and taking care of her saves my sister and I some time so we don't have to drive down there. They have been good to my mother and we have not had any problems.

February 05, 2021

By Mark H_14

I am a past client of this provider

Our biggest concern was safety. She had a brain injury so walking and falling was our biggest priority. I like that I did not have to worry about someone being there. They all took care of the schedule. There are multiple people.

February 05, 2021

By Pam (

I am a past client of this provider

It allowed her to live longer. She had twenty-four hour care with experts. They have a quick response to changes.

January 19, 2021

By Tia B

I am a current client of this provider

She helps redirected and engage him. I like the caregiver.

January 14, 2021

By Anonymous_4386

I am a current client of this provider

The caregivers we have now are outstanding. My mom has a comfort level with them. When we started out we were both learning about each other. They should find a way to ensure that their employees are reading about the care and understand it before they come on site. We use 2-3 caregivers now. Jessica and India are outstanding. We did go through a few bad ones who did not show up or were late. Originally it was not good. Lately we have found a stride.

January 11, 2021

By Kathy C_9

I am a current client of this provider

If the caregiver shows up I would rate them this high. They need to have people who show up when they are supposed to. By the time they try to get someone here, you might as well do it yourself.

January 06, 2021

By Alex B_2

I am a past client of this provider

There really was no effect on his life. They were easy to arrange but it depends on what they needed. If they need someone for companionship I wouldn't recommend them but for more medical things I would.

December 11, 2020

By Debra L_6

I am a current client of this provider

My mom seems a lot more awake and it has given her some relief because of the services to my Dad. They seem to have been accommodating to the needs that we have.

December 07, 2020

By Darnell C

I am a past client of this provider

They helped with my open wound. She did well. She was a good nurse.

December 03, 2020

By Jo K_1

I am a current client of this provider

They helped me after my knee replacement. They called me in a timely manner. People came when they were supposed to. They were great, very personable and very caring.

November 24, 2020

By Diane H_19

I am a past client of this provider

They had a very caring attitude to my dad and other family members. They very quickly responsive to our needs. Because we needed 24/7 care without much notice.

November 23, 2020

By Nancy R_15

I am a past client of this provider

They bathed and dressed my husband. I liked that I had one particular one man who helped us and he was excellent. The fill ins were fine as well.

November 13, 2020

By Sharon K_1

I am a current client of this provider

They take care of her needs. The communication is good. They are responsible.

October 26, 2020

By Anonymous_4101

I am a past client of this provider

There were two caregivers that were consistent and they were excellent. I was very pleased with them. At first, I found that it was very hard for them to be consistent with the people they sent into my home. The office staff was always polite, but they weren't consistent with what they would say. I think the office had a lot of turnover with people.

October 22, 2020

By BB H

I am a past client of this provider

It gave me a peace of mind knowing someone was there with him. The caregivers all seemed genuinely concerned.

October 15, 2020

By Lori J_3

I am a current client of this provider

I had to let one aide go. I have another one I will probably have to let go also. They can give me a better match for my needs. I would like it if there was a change in time that they could let me know. There have been a few times they have not. I would appreciate a phone call.

October 13, 2020

By Sigsby G

I am a current client of this provider

They should know how to check blood sugar and such. I have not had a lot of close contact with the people who run the company.

October 07, 2020

By Anonymous_4136

I am a current client of this provider

They have helped around the house. Everyone has been very professional and helpful

September 18, 2020

By Marla C_2

I am a current client of this provider

They did exactly what I asked. They sat with him. The nurses they have sent to my home were very competent.

September 09, 2020

By Dawn L_2

I am a current client of this provider

I like the caregivers who come, they are kind and talk to my husband and I. We like that the people who have come have talked with my husband.

July 27, 2020

By Janice H_7

I am a current client of this provider

I love my nurse. She is amazing and very inquisitive. I have been blessed with an amazing nurse. The supervisor lacks in communication and keeping up with things going on.

July 27, 2020

By Anonymous_3916

I am a past client of this provider

They were just a sitter so they were there to make sure he didn't fall out of the bed and that his needs were met. They had done a good job.

July 20, 2020

By Nancy S_25

I am a current client of this provider

It is nice to have someone there, so that I don't have to be there every single day. There has been one aide we have had issues with. The one aide arrived late. The person who's shift she was relieving would be upset. Sometimes you get bad apples. The rest of the aides have been super.

July 10, 2020

By Carrie _3

I am a current client of this provider

She doesn't let them do a lot, but she enjoys the company. They could improve their organization in general. They seem somewhat disorganized. There was one day where we didn't receive care and we weren't aware that no one would be coming and we weren't notified.

June 15, 2020

By Jessica Y

I am a current client of this provider

He is taking his medication, his exercise is better and he is not so lonely. They seem to put a little bit more personal attention to their clients.

June 10, 2020

By Nicholas (

I am a current client of this provider

The nurse I have is really good at the job, which makes everything easier. They could have more available nurses.

June 08, 2020

By Anonymous_3793

I am a past client of this provider

They could have had better consistency in the caregivers that came. That consistency is paramount with a patient with dementia. I would like to see better dependability in scheduling.

May 21, 2020

By Townsend D

I am a current client of this provider

They fixed her meals and helped her bathe. They always give me good caregivers.

May 14, 2020

By Laura R_5

I am a current client of this provider

It is invaluable. They are there when I can't be. It provides peace of mind. They always try to be very accommodating. I called someone this morning saying I needed them and they sent someone on short notice.

April 20, 2020

By Jane _1

I am a current client of this provider

If I did not have BrightStar, I don't know what we would have done. They have been a godsend because they are there to take him to hospice or to the hospital. We have had a great relationship.

April 17, 2020

By Marcy _1

I am a current client of this provider

They show up and if they are running late, they will call us and let us know. I like that they are accessible and it's easy to get in touch with people.

April 16, 2020

By Rebecca S_10

I am a past client of this provider

The family got the greater impact because we knew that he was being checked on and that they were keeping him safe. From what he said, when they came, they would only do what he asked them to do. They were only there if I needed something. They were on their phones and would sit and not talk to me unless I asked them to do something.

April 14, 2020

By Anonymous_3692

I am a current client of this provider

There needs to be more written communication. They need to have clear communication, a back up plan for cancelled caregivers, and demonstrate smoother scheduling.

April 13, 2020

By Candace E

I am a current client of this provider

They got me mobile and able to do more for myself. She's very nice and I saw huge improvements of my mobility.

April 07, 2020

By Sherri M

I am a past client of this provider

They didn't know her and they weren't her family so I don't think they could have been as good as family, but they did talk to her and treat her like a person as well as a patient. The first girl they sent was outstanding and there was only one who was not very helpful so for an overall experience they were qualified and knew what to do.

March 19, 2020

By Billie J_1

I am a current client of this provider

He feels like he doesn't need it but it really helps my sister because she was not caring for herself. It has made an impact for her. She is not one who likes to ask for help. My sister had no prior knowledge of what the schedule was supposed to be. There were different people showing up at different times. They came 45 minutes later than what was expected.

March 12, 2020

By Alyssa M_2

I am a current client of this provider

I can trust my current nurse to do the care. I like that they check on the progress of the nurse.

February 19, 2020

By Anonymous_3298

I am a current client of this provider

The client is bedridden so they have been a big help. I like that they are dependable and caring.

February 18, 2020

By Gloria B_13

I am a past client of this provider

I had to tell them what to do, and they could have asked me if they could do certain things for me. They could more proactive. They could have a more willingness to do things. I didn't get the impression that they were happy with where they were and doing what they were doing.

February 13, 2020

By Dawn H_4

I am a current client of this provider

They are very compassionate. They are doing a good job and I haven't had any issues with them.

February 12, 2020

By Anonymous_3229

I am a current client of this provider

It gives me an ability to get a good night's sleep. The personnel that have come out have been very caring and very attentive to their duties.

February 10, 2020

By Jay E_1

I am a current client of this provider

What I was hiring them to do was to take her to an appointment to have her hair done, and of the three times they provided services they were late. And another time she ended up having distress and the visit did not go well. I think the main issue would be that they need to be more reliable in the services that performed.

February 06, 2020

By Nina A_1

I am a past client of this provider

She saw my husband as a person, not just a sick person. She would interact with him. I loved the idea that they kept everything consistent.

January 23, 2020

By Francis R_2

I am a current client of this provider

They made sure that he got the services he needed. They could improve their communication with the provider.

January 16, 2020

By Debra B_2

I am a current client of this provider

The CNA that we have has been with us for almost 2 years, and I trust her. More importantly, my mother trusts her. Their CNAs have worked out very well for us.

January 15, 2020

By Sylvester F

I am a current client of this provider

Most of the people do a pretty good job, and some do an excellent job, but they don't come often. When I first made the arrangements, they said they were getting a team together so they would know how to handle my wife. I have had a bunch of different people coming in, and I don't like that.

January 08, 2020

By Laurie R_1

I am a current client of this provider

Most of the people were quality caregivers. I did not have to ask them to do things, and they were professional. I thought that they were responsive to my requests for care.

December 13, 2019

By JoAnn W_1

I am a current client of this provider

They were very good about calling me when he would change and was not behaving like himself. They can arrange to have someone come out extra days.

December 13, 2019

By Anonymous_2896

I am a current client of this provider

The aides are very helpful, but I feel that they need to take more initiative. I like that they are responsive to the needs of the customer.

December 10, 2019

By Diane C_17

I am a past client of this provider

They took away a lot of anxiety that my mom had about the care that she was receiving. They provided one-on-one care, and she knew they would come when they said they would. My mom was extremely happy with the services, especially as they related to her needs. The health care she was in at the time didn't know how to handle her needs, and she felt that the care that she got from BrightStar was specific to her recovery.

December 10, 2019

By Linda H_27

I am a current client of this provider

They have made me feel a lot more comfortable within myself, relating to my injury. I like the consistency of care that they provide and their promptness.

December 05, 2019

By Melissa _2

I am a current client of this provider

They take care of my dad when I can't step in, and it gives me peace of mind and frees up my time. They are personable. It was like they were helping their family. They were like family to us. They were professional at the same time. They were reliable and responsive.

November 19, 2019

By Debra D_4

I am a current client of this provider

The care is to make sure that she's changed and doesn't change herself. She's bedridden. Someone has to be there. When they're able to get someone, it's usually someone that's pleasant and that I trust leaving alone with my mother. It's just a hit or miss when someone will come.

November 15, 2019

By Kristian T

I am a current client of this provider

We do not use them that often, but the caregiver does a good job about following instructions. I like their prices and that they come to our home.

November 14, 2019

By Mary D_19

I am a past client of this provider

They could have had better communication if the need arose. I like the owners and the interfacing with the management team.

November 06, 2019

By Vickie B_1

I am a past client of this provider

They were able to provide care and supervision so we could get some rest and a break here and there. I thought the people were very nice, very kind, and caring.

October 22, 2019

By Carolyn B_17

I am a past client of this provider

If I need any kind of services, they would try to best suit me even in short notice. They are easy to get in contact with, and they are friendly and efficient.

October 21, 2019

By Anonymous_2679

I am a current client of this provider

The caregivers during the night hours aren't as good as the others. There could be more consistency with the caregivers.

October 11, 2019

By Bonita P

I am a current client of this provider

They help us by providing the aide for my mother. They do really good at providing aides and replacing aides if they call out or are sick.

October 07, 2019

By Ron H_2

I am a current client of this provider

They are doing some chores that I might have done myself. They are accommodating, and they serve the needs of the customer.

September 12, 2019

By Mary P_19

I am a past client of this provider

They helped the most by assisting him with baths. I liked that they were able to find somebody on short notice.

September 11, 2019

By Mary H_71

I am a current client of this provider

It makes things easier having someone to take us places, since they aren't letting me drive yet. They have been very good to me. They make adjustments when we need it. If we have a bad time, they are very thoughtful about things.

September 11, 2019

By Mary J_24

I am a current client of this provider

I have the freedom of mind to know my mother is with a great caretaker. I like their communication and their ability to explain what their job and duties are. They do that very well.

September 04, 2019

By Anonymous_2408

I am a past client of this provider

They could have just done more in general. I guess the caregivers could just have a little more initiative to do stuff.

September 04, 2019

By Anonymous_2553

I am a past client of this provider

They should care about their clients and not destroy the house or steal. They should not destroy property. They should go out of business.

August 20, 2019

By Aaron A

I am a current client of this provider

The only issues are recently there was a change in my care schedule, and that change was not communicated to me. The nurse who has been coming to see me on a daily basis is great.

August 16, 2019

By Dan _1

I am a past client of this provider

When they were there, they were pretty good at keeping her from falling and helping her go to the bathroom. At the time, she couldn't do those things for herself. My sister and I got to the point that we just hoped that someone would show up. We had several issues with them during the time they were taking care of my mom. We were trying to have 24 hour coverage because my mom has dementia. She was restless and trying to get out of bed on her own, and she would fall. They failed to show up on several occasions.

August 02, 2019

By Ilene _1

I am a past client of this provider

They kept me informed as to what was happening with her care. The minimum hourly requirement was low, which was really helpful.

August 02, 2019

By Carol D_12

I am a past client of this provider

They were good. They gave physical therapy for my leg. They do exactly what they need to do. Everybody was polite.

August 02, 2019

By Michael T_14

I am a current client of this provider

All they do is they come and change bandages. I have one who has made doctor's appointments. They have been really good. I have one that really does go above and beyond.

July 24, 2019

By Anonymous_2205

I am a past client of this provider

The caregivers helped me get dressed and helped bathe me. They could improve their billing arrangement.

July 17, 2019

By Ricki

I am a past client of this provider

Despite my dad's declining health, the BrightStar aides maintained an optimal level of health for him. That was extremely important. They helped him feel good, which was extremely important to him and us. They provided relief for my mom who was his caregiver for a long time. As a matter of fact, my sister-in-law is contracting with them for her mother as a result of our experience with my dad.

July 03, 2019

By Tom M_9

I am a current client of this provider

It's helped to a certain point. They have a very high turnover rate. One day it's one person, and another day it's another. We have to train them to know where things are in the house. We don't have steady help. I understand it's the nature of the industry, but you aren't going to get top notch people for 12 dollars an hour.

July 02, 2019

By Theresa Y

I am a current client of this provider

They should show up. Yesterday, they did not show up like they were supposed to. If they show up, I think higher of them. If they don't show up, I think poorly of them. They give my loved one a bath and they make the bed. I am pleased with the care, but they don't always show up.

June 06, 2019

By Harold W_4

I am a past client of this provider

They helped him with his daily needs and it was nice to have extra hands. Our caregiver was an excellent caregiver. She deserves a raise. The only issue was the billing was not timely.

June 06, 2019

By Kirsten B

I am a current client of this provider

They are just dependable. They took something that was stressful for me and they made it less stressful. They were super fast and respectful. When we called them, I was able to get in that day. I did not have to do a contract, which I super grateful for. It has been super easy.

June 06, 2019

By Anonymous_2028

I am a past client of this provider

We could've had a better Uber situation when I left the facility. I was under the impression that the caregiver would have her own car to bring me back to the place I was staying. I didn't expect to jump into an Uber. They were dependable.

May 23, 2019

By Anonymous_1881

I am a current client of this provider

They are very, very helpful and without their organization, I would be screwed. They have been reliable, trustworthy, and great for our situation.

May 02, 2019

By Mary A_38

I am a current client of this provider

My mom has Alzheimer's and she doesn't get along well with people, but she gets along well with the people that she sends out now. I've requested that they either send this girl or they don't send anyone at all because my mom will become very hostile. This girl works very well with Alzheimer's, but others weren't as well-prepared. We've gone through a few caregivers over the year that my mom has been using them, and some are just better than others. The girl that she has right now is very good, but we had a few that were just fair. They could be more consistent.

April 05, 2019

By Mike S_6

I am a past client of this provider

Their services were very helpful for both of us to be able to function. They freed me up to do some things. The caregivers that came seemed qualified.

April 02, 2019

By Elizabeth H_7

I am a current client of this provider

They need to provide more caregivers in our area. We have to find caregivers on our own. They should provide more service to our area.

March 20, 2019

By George S_18

I am a current client of this provider

They are just able to relieve the family from having to stay there for 24 hours a day. They are able to cover 12 hours a day for us. I think that some of the caregivers are well qualified and empathetic and a few did not seemed as qualified and they seemed detached from the job.

March 14, 2019

By Amir (

I am a current client of this provider

They have made the issues with my body pain go away. My home nurse is very cooperative, and she helps a lot.

March 13, 2019

By Carolyn R_1

I am a current client of this provider

They take me anywhere I want to go. I don't have any suggestions for them to improve. The only caregiver I have had has been wonderful.

March 01, 2019

By Alice K_1

I am a current client of this provider

They are helpful and I am very satisfied with them. I would give them an excellent rating.

March 01, 2019

By Brenda C_2

I am a current client of this provider

She can't get to the store alone and has meltdowns because of it. They get her to the store, preventing those meltdowns. They do what we need them to.

February 22, 2019

By Jerry C_11

I am a current client of this provider

I couldn't exist without them since I cannot move on my own. When I've contacted them, the owner came to me.

February 20, 2019

By Sharon _5

I am a current client of this provider

They have been patient, understanding, and flexible while I have been trying to find out what his needs are. I don't have to worry about somebody showing up because they take care of it.

February 14, 2019

By Francis F

I am a current client of this provider

It gives me a break, which is badly needed. They told me they were going to send one person so that my parents could get used to that person. Every week I get a new person.

February 13, 2019

By Anonymous_1581

I am a current client of this provider

They help me with getting around and providing support. They are very attentive, very capable, and very caring.

February 12, 2019

By Nelson R_2

I am a past client of this provider

They helped me recover from my injury. They gave me information when I needed it. I like the nurses that they send and their PT. They communicate well and let me know if they'll be late.

February 05, 2019

By Tiwan N

I am a past client of this provider

We were pretty self sufficient. We only needed them for one thing, and they performed it well. They're very responsive and flexible for my needs.

January 22, 2019

By Anonymous_1116

I am a current client of this provider

The services provide a lot of personalized care towards my loved one, who needs help. The office is easy to reach and they will take care of our issues, instead of just pushing us to the side, as other agencies have in the past. This agency does seem to have an issue with scheduling and getting us a consistent caregiver.

January 18, 2019

By Catherine R_1

I am a past client of this provider

He felt safe and they kept him company and made sure they gave him his meals at the right times. It was easy to book, they were friendly, and we had no complaints.

January 16, 2019

By Ben _1

I am a current client of this provider

They could have better information on when they might have a call-out or their scheduling better so we know better who it is coming that week. We don't know who is coming and we are not told until last minute or when there's a switch. They could improve the quality of personnel that they recruit and explain their duties better.

December 18, 2018

By Alma F

I am a current client of this provider

They are helping my loved one from falling and helping with mobility. I like the people that come. They are very knowledgeable and friendly.

December 15, 2018

By William B_7

I am a current client of this provider

She was very explanatory and explained in layman's terms so I could understand. If I misunderstood, she was happy to repeat. She did an outstanding job. They have been courteous when I had my home service. Everything was hunky dory and copacetic. The nurse was professional and did her job, She was sociable and had a nice attitude.

December 15, 2018

By Kathleen M_7

I am a past client of this provider

The caregivers helped provide the supervision I needed after I got surgery. The caregivers showed up when they said they would.

December 07, 2018

By Bobby M_1

I am a current client of this provider

They help the most by cooking his meals, bathing him, and putting him in his wheelchair. They do everything for him all day every day. I like that they are very knowledgeable, they show up on time, and they are good.

November 26, 2018

By Anonymous_835

I am a past client of this provider

It seemed like they were short staffed. The caregivers didn't seem like they were prepared or knew what to expect when they got to my loved one's house. They didn't send out the same caregivers. That was the biggest problem. The caregivers weren't trained well for my loved one's specialized needs.

November 19, 2018

By Anonymous_743

I am a current client of this provider

They help the most by making sure that if an issue comes up, they take care of it and get the help my loved one needs. They do light housekeeping, but they don't seem to know how to do it right.

November 12, 2018

By Stephen (

I am a current client of this provider

Anytime I have home health, it impacts my life, no matter who it is. It looked like the nurse was not knowledgeable when they came out here. They need to have more supplies for the nurses to bring to my loved one's home.

October 24, 2018

By Hazel D_1

I am a past client of this provider

They took care of his needs so I could be confident in going to work. The worker here was able to build a great rapport with my husband. He would ask for her when she wasn't around.

October 23, 2018

By Buddy S

I am a current client of this provider

Their initial visit was two ladies and we asked about the process and they told us we would see about three to four different caregivers to take care of my dad, but at this point, I've seen over a dozen caregivers, and we have a unique living space, but when the come, they aren't told how to get to the building. They come in through the wrong door, and I call and complain about it to them, but this very morning they went through the wrong door again. They haven't done what they told me they were going to do.

October 18, 2018

By Anthony Y_1

I am a current client of this provider

They do things that would be difficult for me to do by myself. They help me when my wife isn't here. They are good people and have prompt billing. They are well-run and efficient organization.

October 18, 2018

By Christine T

I am a current client of this provider

They help with meals, dressing, and showers. They are very good with communicating. They call the house and make sure everything is alright.

September 28, 2018

By Julia H_1

I am a current client of this provider

It has had more of an impact on my mom. They should do more to entertain my dad, such as reading. They bathe him, feed him, and take care of him. There have been times when I have had to contact the director to tell them that some of the caregivers don't do things and others do.

September 26, 2018

By Walter S_2

I am a current client of this provider

The caregivers provide company for my father and gets him what he needs. The caretakers are really, really professional.

September 20, 2018

By Nancy H_1

I am a past client of this provider

I knew that my loved one would be fed and it freed up my time. The caregivers that were sent were pleasant and did a good job.

September 17, 2018

By Catherine (

I am a past client of this provider

They came to my home so I couldn't do it without them. They were prompt. They were courteous, nice, and they did a great job.

September 06, 2018

By John _1

I am a current client of this provider

They have been helpful. They make sure that she is eating something in the middle of the day and that she is safe. The nurse is available to travel to our home. They are good at communicating with me when the nurse is not available. They are good at keeping me updated and at finding me replacements.

August 22, 2018

By Cynthia H

I am a current client of this provider

It has been the most frustrating group of people I have ever worked with. I have expressed this to them, and they aren't saying anything. When I ask the CNAs to pull up the care plan, they cannot pull it up and they don't know the care plan. It is very frustrating for my dad. We are still getting new people. The nursing director never calls me to interview me or to speak with me. I had to call her and that was three weeks into my dad's care.

August 22, 2018

By Lakysha D

I am a past client of this provider

When the nurses come out, they should make sure they do what they're supposed to do for each client. The nurses that they send should be equipped for everything they need for the patient.

August 20, 2018

By John C

I am a current client of this provider

They have helped us the most by dealing with my wife and making sure that she is doing her exercises on schedule. I enjoy the service that I get from them. It is the service and help that we have always wanted.

August 02, 2018

By Paul K_5

I am a past client of this provider

They needed to be on time. There was a lady that was always on time. When she didn't come the ladies said they had trouble finding the place. They didn't allow themselves the time to get here. The time before it was lacking, but this time it was good. I just used them for transportation to get to physical therapy. They could be more timely. I missed a couple of appointments because they were late.

August 01, 2018

By Steven (

I am a past client of this provider

Stacy, the therapy caregiver, gave me exercises to improve my body without causing injuries. I got stronger. The therapy nurse was great. Once I had a bandage on my back, but the nurse didn't remove it properly, which caused problems for me.

August 01, 2018

By Brenda P

I am a past client of this provider

The services gave me peace of mind. I really liked the owner. There was only one person that my dad didn't get along with. The caregivers could have done a little more around the house.

July 31, 2018

By David T_7

I am a current client of this provider

They do a really good job on the scheduling part, it's just problems with the nurses and needing more permanent ones. Their main problem is they go through nurses constantly. They can't keep nurses. In two and a half years, I have been through six or seven nurses.

July 16, 2018

By Anonymous

I am a past client of this provider

There were two caregivers that came in that were awesome. They respected my loved one's wishes and paid attention and actually spent one-on-one time with them. The others didn't do hardly anything. We even had some that would disappear. They could have better communication between caregivers coming to the house and the office staff.

July 05, 2018

By Anonymous

I am a current client of this provider

I have a couple caregivers. They have been extremely beneficial, and I have no problems with them. They are very competent caregivers. I think they need to do a better job at communicating in the office. That is the worst. They can't seem to keep help.

July 02, 2018

By Michael T_8

I am a current client of this provider

When she gets the same person all the time she is not as anxious or as high strung. I am lucky and I have a great caregiver. When they switch off their other caregiver, I am a little disappointed.

June 27, 2018

By Ed G_3

I am a current client of this provider

It makes the care of my father more dependable. It takes a lot of stress off the family. They do what they say they will do. We put a care plan together which included the schedule. They are usually on time. They are good and friendly and they have good bedside manner.

June 11, 2018

By Christina (

I am a current client of this provider

They are really good with my infusion. If there is something else wrong with me, the nurses are really understanding. They work around my schedule. They are very caring.

June 04, 2018

By Maurice K

I am a current client of this provider

They have helped my loved one the most by keeping her active and making sure she takes her medication. I would tell a friend that they are very organized.

June 04, 2018

By Ann F

I am a current client of this provider

They take care of him with baths and that kind of thing, and she helps with the housekeeping and cooks some for me. She does very well and is very quick, I've had some problem with the bookkeeping where they've overcharged me one day where the person didn't come up. I had asked her not to come and they charged me for it. Other times they've overcharged us they've fixed it right away, but that's the only thing really.

May 29, 2018

By David (

I am a past client of this provider

They should have come when they said that they would come. One of the caregivers that came called in sick a couple of times.

May 24, 2018

By Zachary B

I am a current client of this provider

They help me out and take things off of me. They do great work and they are like family.

May 10, 2018

By Clarence

I am a current client of this provider

Those that have come here assist my wife and I. They're very considered, very well trained, and know what to do. Some of them are better reacting to help my wife to the bathroom. Once they know what to do, they start immediately. They have excellent personnel for us. They charged me $99 dollars at the hospital to do an assessment to see if I could pay. I just wrote them a check for lots of money and was upset with them for charging me that much. However, I am very happy with the services. The caregivers are competent and well-informed.

May 07, 2018

By Patricia (

I am a current client of this provider

The PT is excellent, the other is not as good. I had three instances of in home assistance, like bathing and light cleaning. The other thing is that I don't know who is responsible but PT ordered a machine to give me pain relief. It never arrived until the last day of service.

April 26, 2018

By David P

I am a past client of this provider

I guess they had a hard time finding someone that could do wound care for my husband. They decided they couldn't find the wound care and the workman's comp went through another company, but they were coming out for PT/OT, but once they found out that they couldn't do the wound care, BrightStar said they would have to find someone else to do the PT/OT too. The first couple of weeks they had someone out here caring for him during the day when he wasn't able to do things for himself. So that was helpful.

April 23, 2018

By Chris S

I am a current client of this provider

They are on top of the scheduling, and the follow up calls are a very nice touch. I was the sole provider for my loved one, so it has helped me to have time to earn a living.

April 20, 2018

By Sid C

I am a past client of this provider

I would have liked them to be more concerned about the people than the money and to have qualified staff. The service didn't last long enough for us to know what the caregivers could or couldn't do. They ended the service for whatever reason.

April 18, 2018

By Debbie H

I am a current client of this provider

They really try hard to please us, I feel like the owner genuinely cares about making us happy. Sometimes it is very stressful, but it's not necessarily how the company is run. There have been some instances when someone has came in late, we were hoping for the same person. There were some frustrating issues going on.

April 13, 2018

By Debbie C

I am a current client of this provider

They are very reliable, dependable, and the caregivers have been very good. They don't leave until the next person gets there. It has been helpful to me because I still work. They have a notebook which they are very good about writing in so that I know what is going on.

April 13, 2018

By Jeanne M_5

I am a current client of this provider

I would recommend that someone interview the specific caregivers assigned to the relative prior to them working with that patient. Express to them your main concerns on why you are hiring them and what your expectations are. I do not live near my parents, so they basically provide support for my father so he can have a break. We haven't had them quite a month yet. We've had some issues with being on time.

April 11, 2018

By Anonymous

I am a current client of this provider

My caregiver is why I would recommend BrightStar Care, that person is great. I really need the help that they provide me each day.

April 06, 2018

By Debbie A

I am a current client of this provider

The first week was a little shaky, but since I have called about the care, they have improved. I was taking care of my mom by myself, and they were able to help me out.

March 28, 2018

By Anonymous

I am a past client of this provider

They need to provide CNAs that are willing to work in any location. One of the CNAs was exemplary. The other one was flighty and wouldn't listen to the directions that were given to them.

March 22, 2018

By Jimmy C

I am a current client of this provider

They're well equipped to take care of what we need. It's been very good. They provide services for us 24/7 and that has been very helpful for our family.

March 14, 2018

By Johnette C

I am a current client of this provider

One thing I would say is that the companions that come seem to really care about what they are doing and have a lot of experience. For me, it has been great, and for my mother, it is the same. For me, it has helped me increase my life outside my mother because I felt like I couldn't have a life or any time to do anything else. It has also helped my mom because it has provided more care and patience than I was able to give her.

March 08, 2018

By Janis A

I am a current client of this provider

They do what they are supposed to do and I do not feel that I can expect any more than that. I cannot walk or get out of bed, so they get me up and get me to the bathroom, get me dressed, and fix my breakfast.

March 06, 2018

By Anonymous

I am a current client of this provider

I have a good nurse and stuff, but for some reason, I do not understand why I have to call them when I am going to the VA. They hired them so they should know. They have helped me a whole lot. They are here to help me so that is worth a million dollars to me because I am all by myself.

December 11, 2017

By Ellen H

I am a current client of this provider

I would recommend BrightStar Care because they are pretty good at letting us know if a caregiver will be late or if a change is made. I have left the caregivers notes on things to do for my mother, but they don't always do it correctly.

December 07, 2017

By David C_18

I am a current client of this provider

BrightStar Care has very good caregivers that are on time and helpful. The services from BrightStar Care make me more independent.

December 05, 2017

By Edwin G

I am a past client of this provider

I would tell a friend that BrightStar Care's caregivers are always here on time. My loved one's days were better because the caregivers just worked with him and with his physical therapy.

December 02, 2017

By Jane P

I am a past client of this provider

The caregiver we had from BrightStar Care was very sensitive, attentive, and conscientious. They tried to be involved in the situation. We only had the services for a short time. It was easier having someone there for my loved one so my family didn't have to be there.

December 02, 2017

By Karen C

I am a current client of this provider

BrightStar Care is easily reachable. They've helped me go through a difficult situation, and they have gone above and beyond the call to make it happen. Their services have made a huge impact because BrightStar Care makes it possible to handle my mom's health and cognitive issues, my multiple jobs, and my family.

November 08, 2017

By Dane G_1

I am a past client of this provider

The first time the nurse came, I was having some problems post-operation the day I got home. They stayed with me and kept an eye on me until my wife got home, which was three hours.

November 06, 2017

By Lenis M

I am a current client of this provider

I would tell a friend that BrightStar Care gives very nice service. BrightStar Care has made my life easier by making me feel comfortable.

October 31, 2017

By Richmond Girl

I am a past client of this provider

I was disappointed in the level of service provided by BrightStar, and I would definitely not recommend this company, especially if your loved one has dementia. Because my mother could not remember what tasks she needed help with, she got very little assistance. I had provided a list of tasks, including 3 times a week bathing, throwing out old food, checking that she had taken her medications, making sure she locked her door, was wearing her medical alert necklace, light housekeeping, etc., but this list was not given to the various aides that showed up. (During this period when BrightStar was coming six days a week, a cleaning company refused to clean her bathrooms because of smeared feces on the floors.) My mother would dismiss the aides after half an hour, saying she “couldn't think of a thing for them to do.” (This was not adequately communicated to me. I only found out when I installed nanny cams in the home.) The company went through a series of bookkeepers, and as soon as one had learned the ropes, she was gone, only to be replaced by someone who had to learn the process for submitting invoices and logs to the insurance company for reimbursement. We chose this company because they would agree to a 2 hour minimum – my mother's preference – instead of the standard 3 or 4 hour minimum other companies require, but I regret the choice. After my mother moved to assisted living, the company without authorization debited money from my mother’s bank account to pay for past services that I had hesitated to pay without receiving the logs for those dates. (The insurance company won’t reimburse without receiving the daily logs.) I had requested the daily logs for those invoices, and the company never sent them to me. Imagine my surprise when I notice over $800 taken from the account without either my knowledge or consent!

October 27, 2017

By Joan W_9

I am a current client of this provider

I would tell someone that BrightStar Care has very polite, caring, and loving ladies that come see my loved one. My loved one is an independent person, she has enjoyed the caregivers, and is thankful for the help.

October 17, 2017

By Cassidy M_2

I am a current client of this provider

The only thing I would change was that I wish there was only one person my mom saw, instead of seeing someone different every week, because she has dementia. I understand because of availability that that's how it's going to be, but it makes it harder for my mother. BrightStar Care is very flexible and they help me. The nurses are always engaged and call if my mom doesn't answer the door or her phone. BrightStar Care definitely helps me and my family out a lot. I'm actually active duty military and I'm across the U.S. Knowing there's a second person besides my father to help my mother helps because My mom likes to go shopping and get out of the house. It helps to have another female. It's another set of hands and eyes to help.

October 04, 2017

By George H_11

I am a current client of this provider

BrightStar Care is professional. Sometimes the caregivers from BrightStar Care don't show up on time. If they would just step in and do things for him and not wait for me to tell them what to do that would help a lot.

October 04, 2017

By Robert B_8

I am a current client of this provider

BrightStar Care could have more availability of care. The services from BrightStar Care are fine. They have made my life easier through their cooperation and the relationship that I have with the nurse.

September 19, 2017

By Robert K_1

I am a past client of this provider

BrightStar Care sent somebody here without my knowledge. My regular nurse had to go home early and they sent me another caregiver without telling. The company knows that I was not happy about this. BrightStar Care made my life easier because I did not have worry about my loved one while I was at work since they were caring for him.
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About BrightStar Care Richmond

BrightStar Care Richmond is an in-home care provider serving Richmond, Virginia and the surrounding area. BrightStar Care Richmond offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

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