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Care Advantage - Mechanicsville Mechanicsville, VA

7239 Mechanicsville Turnpike, Mechanicsville, VA 23111

(800) 558-0653 (Caring Family Advisor™)

4.33

(180 reviews)

Offers Home Health Agencies and Home Care

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Care Advantage - Mechanicsville
Care Advantage - Mechanicsville
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Mechanicsville, Virginia 23111


4.4

(180 reviews)


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Home Health Agencies, Home Care

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Reviews of Care Advantage - Mechanicsville in Mechanicsville, Virginia

4.33

(180 reviews)

    IOLA T

    4

    January 4, 2024

    I am a current client of this provider

    Her caregiver is very good and they created a bond. It is hard to get someone to fill in with short notice.

    Anonymous_1702555238

    1

    December 14, 2023

    I am a past client of this provider

    If I didn't stay on top of them, they wouldn't clean my wife properly. They should do what the patient needs. I had a meeting with them explaining what we needed, and they promised they would be able to care for her. She wears a diaper. They were supposed to check her every two hours, and they wouldn't. I had to pay someone to remind them to do that, and they still didn't do it.

    REGINA H

    5

    December 14, 2023

    I am a current client of this provider

    My caregivers have had a positive impact because they're very attentive, very knowledgeable, and very caring. They're excellent. I like the two aides that are my permanent aides. They're very good.

    KADIRA P

    5

    December 4, 2023

    I am a current client of this provider

    I have seizures so she basically sits here to remind me to take my medication and makes sure I eat. She also helps me keep calm. My caregiver was totally awesome, and my dog got along with her, and they connected with her.

    JEAN M_1

    4

    December 4, 2023

    I am a current client of this provider

    I guess they are doing alright I haven't had any complaints. I haven't had many problems, they do the best they can.

    THOMAS R_2

    4

    December 4, 2023

    I am a past client of this provider

    I don't know if they could have made my life any easier. I would recommend them because of their friendliness and their willingness to help in any way they could.

    CARMENE G

    3

    November 15, 2023

    I am a current client of this provider

    They need better consistency. They need to hire more help, and they need to check on how things are going with the nurses and the patients.

    SHAWN S

    5

    November 15, 2023

    I am a current client of this provider

    I wouldn't be able to keep working without it. I like the fact that there are multiple that can cover in case of outages.

    THOMAS R_1

    3

    November 7, 2023

    I am a past client of this provider

    The one day I had the CNA, she was an immense help. They couldn't find someone for me to come help. They can be better at scheduling and tell their CNA more information about the client.

    IRIS C_1

    5

    November 7, 2023

    I am a current client of this provider

    It is very helpful because so far I have not fallen this month or last. When I met them and got to know them, they were very good.

    BESSIE W

    2

    November 1, 2023

    I am a current client of this provider

    I'd like them to give her a full bath and give her lotion and take care of her better. They need to be able to get you help, and if they can't get you anyone, they shouldn't lie. They shouldn't call at the last minute and say that they don't have anybody.

    RICHARD D

    4

    October 17, 2023

    I am a current client of this provider

    Having someone to clean up around here and everything is helpful. They should show up every time. Half the time, I don't get them.

    Provider Response

    Thank you for taking the time to leave this review, Richard. We are happy that you would recommend us, we appreciate it. Please let us know how we can earn that fifth star, email us about your experience.

    GALE B

    5

    October 10, 2023

    I am a past client of this provider

    They had good attitudes and were friendly towards us. I can't think of anything they could have improved on. I liked that they were always on time.

    Provider Response

    Thank you for your review, Gale! We are proud to be able to provide punctual and compassionate care.

    KAY Y

    4

    October 10, 2023

    I am a past client of this provider

    I am not sure how the caregivers could have had a greater impact. They were there to make sure the client stayed as comfortable as he could. I am not sure what the agency needed to improve on. I liked that they did what they were supposed to do.

    Provider Response

    Thank you for your review, Kay! We're very happy to hear this.

    Anonymous_7277

    5

    October 5, 2023

    I am a current client of this provider

    The office is helpful because I tend to forget things, and they are quick to rectify schedules. The girl is great, and my mom loves her. I would recommend them because they have been really easy to deal with.

    Provider Response

    We do our best to provide consistent and reliable care because we know that is important to you. Thank you for taking the time to leave this excellent review.

    JANE D

    5

    October 5, 2023

    I am a current client of this provider

    The caregiver and my mother-in-law get along very well. I like that Care Advantage calls you if they are going to be ten minutes late, or if something goes wrong and they need to find you somebody. They don't leave you hanging.

    Provider Response

    Jane, we are happy to hear that your loved one enjoys the provided care services. Our office team does their best to keep you updated on the care your loved one will receive. Please let us know how we can earn that fifth star!

    Anonymous_7625

    4

    October 3, 2023

    I am a current client of this provider

    The caregiver takes care of Roni's safety. Our caregiver has been more proactive, and has been more engaged.

    Provider Response

    Thank you for your review! We are proud to be able to provide a compassionate and engaged care experience.

    JAMES S_3

    5

    October 2, 2023

    I am a past client of this provider

    The provider helped the most by keeping me company. One thing I would tell a friend is that the agency is reliable.

    Provider Response

    James, thank you for leaving this wonderful review. Our caregiving and office teams do their best to make the care process easy for you. We are happy to hear that you enjoyed the services.

    SHIRLEY H

    1

    September 20, 2023

    I am a past client of this provider

    The lady who called and complained ended up not showing up the following day. They left at 7 instead of 9. It was just one thing after another. The first day the nurse took care of her, she texted me 7 times saying my mom was being combative, and she couldn't move her.

    Provider Response

    Hi Shirley, we're very sorry to hear about your experience. This is not a good representation of the compassionate care we aim to provide, and we will make sure to contact our office team about this. If you have further information you'd like to provide, please reach out to us.

    STANFORD D

    5

    September 19, 2023

    I am a past client of this provider

    I like that they would send the same caregiver each time. I liked that they were very good and stayed with him the whole time.

    Provider Response

    Thank you for your review, Stanford! Caregiver consistency is a priority for us. We are proud to provide this quality of care.

    FLORENCE T

    5

    September 13, 2023

    I am a past client of this provider

    It was definitely helpful and they were here for 4 hours. They did everything that was asked of them, and some were above and beyond. I don't have much to offer, she didn't need a nurse, she just needed someone to sit with her.

    Provider Response

    Hi Florence, we're happy to hear our caregivers were able to provide support and exceed expectations. Thank you for your review!

    DEBRA B

    4

    September 13, 2023

    I am a past client of this provider

    They helped with being there for an amount of time so I could leave and get things done. She needed someone with her all the time. In the end, it seemed like they were flexible with changing the amount of time they came over.

    Provider Response

    We're happy to hear our team has been able to support you and your family. Thanks for your review, Debra!

    JAMES H_4

    2

    September 7, 2023

    I am a past client of this provider

    They could've had people come when they were supposed to. They don't communicate and people come late.

    Provider Response

    Hi James, thank you for bringing this to our attention. We're sorry to hear about your experience. This is not representative of the standard of communication and care we aim to provide. We will be sure to reach out to our office team to see what can be done about this.

    ROBERT T

    5

    September 5, 2023

    I am a current client of this provider

    They were here so I could leave, go to my doctor's appointments, and get a break. I liked that they were willing to accommodate our needs.

    Provider Response

    That's what we're here for, Robert. We're happy to hear our caregiver could provide for the needs of you and your loved one. Thank you for your review!

    SEAN M

    3

    August 18, 2023

    I am a current client of this provider

    It worked well with just alleviating some caregiver duties from myself. There were a fair amount of callouts. Overall, the providers that came were pretty good.

    Provider Response

    Sean, we are sorry to hear that you experienced several callouts from our caregivers. We know that having a caregiver is important to you and your loved one, and our office team does their best to make sure you have a caregiver. Thank you for leaving this review.

    MARK S_1

    5

    August 18, 2023

    I am a past client of this provider

    Knowing that someone was there, and he was not at the house by himself. I like that they were attentive and easy to work with.

    Provider Response

    Mark, we are glad that our caregivers were able to provide peace of mind to you and allow you to leave the house. Thank you for leaving this review.

    KNOWLEDYE T

    4

    August 16, 2023

    I am a current client of this provider

    I think better response time and more reliable workers would be better.

    Provider Response

    Knowledye, thank you for taking the time to leave this review. Our caregiving and office teams do their best to make sure that your loved ones are receiving the care they need.

    Anonymous_7570

    4

    August 9, 2023

    I am a current client of this provider

    The services are very necessary. They have helped the most with transfers. We've had some trouble with some of the caregivers in the home.

    Provider Response

    We are sorry to hear that you have had some trouble with caregivers in the home, all of our caregivers are trained to provide quality personal care services. We would like to know more about your experience, please email us.

    Anonymous_7576

    3

    August 3, 2023

    I am a current client of this provider

    They can make it clear with the staff what they are supposed to be doing. They don't have a lot of staff. They don't seem to do a lot of managing for the staff.

    Provider Response

    We are sorry to hear about your experience, we have a wide range of caregivers that are able to provide quality care to your loved ones. They are trained and have experience to provide care to your loved one, but they can always use some more information on how to care for your loved one specifically.

    MOLLY H

    4

    August 2, 2023

    I am a current client of this provider

    They could improve communication. She comes only one day a week. They provided the services they advertised.

    Provider Response

    Molly, we are glad to hear that you are satisfied with the care services. Our office team is available every day, and the phone line is open 24/7.

    VICKIE C

    5

    July 24, 2023

    I am a past client of this provider

    The agency has made the experience positive by sending quality caregivers. I like this agency because they did what they said they would do.

    Provider Response

    Vickie, thank you for taking the time to leave this review. We are honored that you chose us for care, our caregivers enjoy providing quality care.

    VENETIA F

    5

    July 12, 2023

    I am a current client of this provider

    Bebe is a godsend. She has this way of dealing with mom, like if mom doesn't want to take a shower, she would say" well let's go in there". She breaks it down. Our caregiver is excellent. Diane is real good about letting me know about what is coming up.

    GLORIA B_1

    5

    July 5, 2023

    I am a current client of this provider

    They help her with things that she cannot do around the house. They also provide a companion, someone for her to talk to during the day. One thing that I like is their ability to assist her with her needs.

    Provider Response

    Gloria, thank you for leaving this wonderful review. Our caregivers are incredible and do their best to ensure that your loved one is receiving the care they require.

    Anonymous_7452

    4

    June 23, 2023

    I am a past client of this provider

    We enjoyed the first caregiver, but not the second one. I liked that they came right away after we called them.

    Provider Response

    Thank you for taking the time to leave this review. Our caregivers are all trained and qualified to provide quality personal care services. Our office team does their best to provide a caregiver when you need the care.

    ANN E

    5

    June 23, 2023

    I am a current client of this provider

    They have helped the most with having someone be there with her, she is 91 years old. I like that everyone has been very nice.

    Provider Response

    Ann, thank you for leaving this wonderful review. Our caregivers are happy to provide care.

    THOMAS G

    4

    June 21, 2023

    I am a current client of this provider

    Sometimes they were loud, in our house we are quieter. They were in excellent in taking care and keeping a keen eye on him. This is the first time I've had any kind of contact with this service. I didn't know what to expect, but when the first lady arrived, I was so happy to see her. She was a little strange though and I didn't feel very comfortable with her. She was gone the next day. The other ones have been wonderful. I'd highly recommend Kathy.

    Provider Response

    Thomas, thank you for taking the time to leave this feedback. We are glad to hear that you found a caregiver like Cathy. If you would like to request a specific caregiver, reach out to your local office team.

    GARY W

    4

    June 6, 2023

    I am a current client of this provider

    They can require less than four-hour minimum. I would like to see them not have last-minute changes and they promised me the same person. I had to keep retraining the caregivers.

    Provider Response

    Gary, thank you for leaving this feedback. We understand that having a caregiver be consistent and reliable is important to you. We will reach out to the office team to better understand why this is happening.

    Anonymous_7458

    4

    June 6, 2023

    I am a past client of this provider

    They had flexible scheduling and found people who could do the care activities my wife needed. A couple of the people they sent weren't very well qualified.

    Provider Response

    Our caregivers are incredible at what they do, and they are all trained and certified to provide quality care services. Thank you for taking the time to leave this review.

    TONY A_1

    5

    June 6, 2023

    I am a current client of this provider

    Her attitude and her uplifting inspiration have helped the most. She keeps me feeling positive. I like the care which they have attended to my health and well-being.

    Provider Response

    Tonya, thank you for you kind words. We are so happy that our caregivers treat you with kindness and are very personable. We are honored to be able to deliver care for you.

    CAROL L_1

    5

    June 5, 2023

    I am a past client of this provider

    They gave me some free time. I liked that they were on time they were easy to work with, and my wife enjoyed having them.

    Provider Response

    Carol, our caregivers are happy to provide care to your and your loved one. Thank you for leaving this review.

    ELEANOR B_1

    4

    May 19, 2023

    I am a current client of this provider

    They do things for my mother that she will not allow me to do. They've been pretty spot on but we only use them on the weekend.

    Provider Response

    Eleanor, we are honored that you chose us for care for your mother. Thank you for leaving this review.

    FLORA F

    4

    May 15, 2023

    I am a current client of this provider

    They've helped me in coning back from the hospital. They have very good service, the people are just very easy to work with.

    Provider Response

    Flora, we are happy that we were able to assist you back from the hospital. Our caregivers are there for you when you need them. Please let us know how we can earn that fifth star!

    Anonymous_6449

    4

    May 10, 2023

    I am a past client of this provider

    She defiantly needed help, so having caregivers come to her house she got to stay home. We didn't know we could choose what caregivers from Care Advantage she could get.

    VIRGINIA S

    2

    May 1, 2023

    I am a current client of this provider

    They could provide service and have service providers actually show up. I would prefer that do they do not lie to get customers.

    Provider Response

    Virginia, we are sorry to hear that you did not have a stellar experience with our caregivers. We will contact the office team to get a better understand of the situation so that we can improve on our care.

    GLADYS D

    5

    May 1, 2023

    I am a current client of this provider

    The most helpful has been the service being really good. I like that they are very good and make me feel comfortable and safe.

    Provider Response

    Gladys, we are honored that you chose us for care and our caregivers are there for you. We are glad that they make you feel comfortable and that is their goal.

    Anonymous_6454

    5

    April 14, 2023

    I am a current client of this provider

    It was a lot helpful to me. Over all, they were very friendly and willing to do their job. They have a very good program and I am pleased with everyone who came. They have done their jobs and have been respectful. They have a good senior care program.

    Provider Response

    We are happy to hear that you enjoy the care and services provided by the caregivers. Thank you for taking the time to leave this review.

    TYROME B

    5

    April 11, 2023

    I am a current client of this provider

    They treat me like gold. The most helpful has been the fact that I can walk again. The nurses are polite and nice.

    Provider Response

    We are so happy to hear about your experience, Tyrome. Our caregivers and nurses do their best to make sure that you're at your best. We are so glad to hear that you are able to walk again, thank you for taking the time to leave this review.

    LINDA G

    4

    April 11, 2023

    I am a current client of this provider

    They have made an impact on her by helping us to get her out of bed. That way, she is not in her bed 24 hours a day. I like that Care Advantage sends us caregivers. We are satisfied with the caregivers.

    Provider Response

    Linda, we are happy to hear that you are satisfied with the caregivers we send to you and your loved one. Our caregivers are there to help when you need help, especially with mobility and getting around the house and out of bed. Thank you for taking the time to leave this review, let us know how we can earn that fifth star!

    RICHARD C_2

    5

    April 5, 2023

    I am a current client of this provider

    They prevent him from falling. I like their responsiveness, quality of service and professionalism.

    Provider Response

    Our caregivers are trained on how to prevent falls and how to keep clients safe in their homes. Our office teams do their best to be when you need them and have answers for your questions. Thank you for taking the time to leave this review, Richard

    SUZANNE H

    4

    April 4, 2023

    I am a current client of this provider

    Just being present has helped. I like that they have given consistent care.

    Provider Response

    We are glad to hear that our caregiving services have helped you and your loved ones. We do our best to provide consistent and reliable care as we know that is very important to clients. Thank you for taking the time to leave this review, Suzanne, and let us know how we can earn that fifth star!

    GLORIA L

    4

    March 6, 2023

    I am a past client of this provider

    It fulfilled a need for us. They were very convenient.

    Provider Response

    We are honored that you chose us for care of your loved one, we will continue to keep an eye on her whenever you need the assistance. We do our best to work around the schedule that you need, Gloria. Thank you for taking the time to leave this review.

    KELLY M

    5

    March 1, 2023

    I am a current client of this provider

    I need it for certain things like showering and transferring to the toilet. I wish I could get the same aide. I have to show each one over and over. They always try to get someone to help.

    Provider Response

    Kelly, we are honored that you chose us for care. Our caregivers do their best to assist you in the care you require. We understand that consistent care from the same caregiver is important to you, please reach out to the office team and request for the same caregiver or couple of caregivers to make explaining care easier for you. Thank you for taking the time to leave this review.

    CLARICE L

    5

    March 1, 2023

    I am a current client of this provider

    My mother has dementia, and I don't have to worry when they're there. I like their ease of use and how accommodating they are.

    Provider Response

    Thank you for your wonderful review, Clarice. Our caregivers are trained in dementia care so that your loved one will receive the best care. We are honored you chose us for care of your mother.

    CAROL F

    5

    March 1, 2023

    I am a current client of this provider

    They provide the care I need. They care for me.

    Provider Response

    Thank you so much for the kind review, Carol. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!

    VIRLEY C

    5

    February 13, 2023

    I am a current client of this provider

    It is more, they just sit with her. I always get an aide. I will say, they try to find help that fits your schedule.

    Provider Response

    We are there for you when you need us, we do our best to accommodate your needs with flexibility, Virley. Thank you for taking the time to leave this review.

    DOROTHY P_1

    4

    February 10, 2023

    I am a past client of this provider

    I like that she had someone staying with her to give her comfort. They could get more caregivers that could cover more weekends.

    Provider Response

    We are happy to hear that you found the process of care easy, we are honored that you chose us for care. Thank you for taking the time to leave this review, Dorothy.

    ANNE O

    2

    February 2, 2023

    I am a current client of this provider

    They do not know how to change a catheter. They send aides who do not like dogs.

    CJ P

    5

    February 2, 2023

    I am a past client of this provider

    He enjoyed being around Masood and enjoyed his cooking. They took really good care of him.

    Provider Response

    We are happy to hear that your loved one enjoyed the care services. Thank you for taking the time to leave this review, CJ.

    MYRTLE J

    5

    January 24, 2023

    I am a current client of this provider

    The services have been good so far. This agency is professional.

    Provider Response

    Thank you for taking the time to leave this wonderful review, Myrtle. Our office teams do their best to schedule caregivers when you need them, and to let you know of any changes.

    VINCENT S

    5

    January 20, 2023

    I am a current client of this provider

    I have spinal stenosis, so they help me stay easy on my spine. My caregiver is excellent, but she's leaving me on Monday.

    Provider Response

    We are honored that you chose us for home health care, Vincent. Thank you for taking the time to leave this review, we are always happy to provide quality care and keep in touch to ensure that you are satisfied with your care.

    LASONIA W

    5

    January 20, 2023

    I am a current client of this provider

    They do all of my daily care. I like my nurse.

    Provider Response

    Thank you for leaving this review Lasonia. Our caregivers do their best to keep you safe and happy in your home.

    Anonymous_6872

    4

    January 9, 2023

    I am a current client of this provider

    It's okay, I just have them once a week so they do not come every day. They vacuum and take out the trash. They could have more cleaning services that they offer.

    Provider Response

    We are happy to hear that you enjoy the services provided by the caregivers. Our caregiving team is trained and qualified to provide personal care services to you, but can also do light housekeeping. If you are interested in house cleaning services, the office team will be able to point you in the right direction. Thank you for leaving this feedback.

    YVONNE B

    4

    January 9, 2023

    I am a current client of this provider

    They get someone here to help me do things I can't. They keep me notified when things are changed and I can let them know when I have a change.

    Provider Response

    Yvonne, our caregivers enjoy assisting you when you need it. Our office team does their best to keep you up to date on your care. Thank you for taking the time to leave this review.

    HAROLD B_1

    5

    January 9, 2023

    I am a current client of this provider

    My dad has dementia, so he needs this. They are reliable. I just recommended them to somebody! We like that they are reliable.

    Provider Response

    Thank you for leaving this wonderful review, Harold. Our scheduling team does their best to ensure that you are taken care of by our incredible caregivers.

    ROSA F

    4

    January 3, 2023

    I am a current client of this provider

    They have helped by making sure she is eating and taking her meds. There are times when the agency does not have a replacement for when a caregiver calls out. My mom likes most of the caregivers and they are very professional.

    Provider Response

    Rosa, we are happy to hear that you and your loved one are benefitting from the care received. We are sorry that you have not had an excellent time with staffing and call-outs. Our office team does their best to fill cases when there is a caregiver available to fill the shift.

    RUBY E

    5

    December 20, 2022

    I am a current client of this provider

    They have helped the most with interacting with her. I like the representative; she has one lady that comes twice a week that is great.

    Provider Response

    We are honored that you chose us for care, Ruby. Our caregiving and office teams do their best to provide the quality care your loved one deserves. Thank you for leaving this great review.

    JOHN H_3

    5

    December 15, 2022

    I am a current client of this provider

    The caregiver I have cooks for me. I like that some of the caregivers are good!

    Provider Response

    We are happy to hear that you enjoy the cooking of the caregiver we provide. They are always happy to help and provide quality care services. Thank you for leaving this review, John.

    GABIE C

    4

    December 15, 2022

    I am a current client of this provider

    The agency provides me with the people that I have, and I have two that I love. I think the agency does a great job, Diane is amazing.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    PAUL I_1

    5

    December 13, 2022

    I am a past client of this provider

    The provider helped the most by just being there, and we just needed someone to be here with her. I liked this agency because they were very responsive and maintained the 24-hour care we needed.

    Provider Response

    Paul, thank you for this wonderful review. Our caregivers and office team were happy to assist you and your loved one and to be there for both of you.

    STACY E

    4

    December 8, 2022

    I am a current client of this provider

    They have a good attitude and experience. They are ready to work. I like the fact that they reach out to me. I like that they call and reach out to me after hours.

    Provider Response

    We are happy to hear that you are satisfied with the care and communication you are receiving, Stacy. Our caregiving and office team do their best to make sure you are getting the best care. Please let us know how we can earn that fifth star, thank you for leaving this wonderful review.

    VICTORIA M

    4

    December 1, 2022

    I am a current client of this provider

    She has become my primary driver. The service is great but it's just unaffordable.

    Provider Response

    Victoria, we are happy to hear that you enjoy the services. Our caregivers are trained to provide quality care and love to support you in your day, they are incredible. Thank you for taking the time to leave this feedback.

    FRED A

    5

    December 1, 2022

    I am a current client of this provider

    They have taken me to appointments, and they care for me after surgeries. There were other issues that no one realized that caused me to go back to the hospital. They were terrific. They are responsive, and the people they send are lovely.

    Provider Response

    Fred, thank you for this wonderful review, our caregivers are happy to be there for you when you need care. Thank you for choosing us for your care.

    EARL F

    5

    November 18, 2022

    I am a current client of this provider

    I would tell them they are good with the service I have now.

    Provider Response

    We are happy to hear that you are satisfied with the care that you are receiving, Earl. Our caregivers are trained to provide you with care that will make your life easier. Thank you for taking the time to leave this review.

    LAURA D

    4

    November 18, 2022

    I am a past client of this provider

    Whatever my parents allowed them to do was helpful. They were easy to communicate with, and the caregivers were very flexible.

    Provider Response

    We are happy to hear that the care process was simple and easy to communicate with our office teams. Thank you for leaving this excellent review, Laura.

    LOUIS O

    4

    November 10, 2022

    I am a current client of this provider

    Care Advantage could make my life easier by having more caregivers available. I would recommend Care Advantage more if they had better communication.

    Provider Response

    Louis, we are sorry to hear that you did not have a stellar experience with our teams. Our office team does their best to make sure you are receiving the care you need, we will communicate this with our teams to better understand the situation and how we can improve. Thank you for this feedback.

    Anonymous_6741

    5

    November 10, 2022

    I am a current client of this provider

    When we can't help, the agency picks up the slack for us. I like how quick the agency is to find replacements.

    Provider Response

    Thank you for this wonderful review, our care and office teams work together to make sure you and your loved ones are receiving proper care when you need it.

    JOYCE G_1

    5

    November 8, 2022

    I am a current client of this provider

    The provider has helped me by being with my mom since I work. I like that this agency returns my phone calls rather quickly.

    Provider Response

    We are happy to hear that our caregivers are able to provide quality care to your mother and give you peace of mind while you are away at work. Thank you for leaving this wonderful review, Joyce.

    ROY B

    5

    November 7, 2022

    I am a current client of this provider

    They help with my husband. They really work with you and try to provide you with the care you need.

    Provider Response

    Our care and office teams do their best to relieve stress and make sure you and your loved ones are taken care of. Thank you for choosing us for care, Roy.q

    CHARLENE F

    5

    November 3, 2022

    I am a current client of this provider

    They have made my life easier by sending the RNs out. I like that they have good nurses.

    Provider Response

    Our caregivers do their best to make sure that you are receiving proper care to make your life easier. Thank you for leaving this review, Charlene.

    MICHAEL T

    5

    November 3, 2022

    I am a current client of this provider

    They have provided aides. They check on me and make sure my aide is doing what she needs to do.

    Provider Response

    Michael, thank you for leaving this wonderful review. Our care and office teams do their best to make sure that you are safe and comfortable in your own home.

    ROBERT P_1

    5

    November 1, 2022

    I am a past client of this provider

    It made me more comfortable about my wife getting the care she needed. I never heard any complaints. Everything went well as far as I know.

    Provider Response

    We are happy to hear that you and your wife got the care and peace of mind you needed. Thank you for choosing Care Advantage and thank you for leaving this review, Robert.

    JACQUELINE J

    5

    October 18, 2022

    I am a current client of this provider

    She helps me with my bath and putting my clothes on. I like the aides.

    Provider Response

    We are happy to hear that you are enjoying the care provided. Our caregivers are trained to care for you and provide the services you need, Jacqueline. Thank you for leaving this wonderful review.

    SETTORES W

    5

    October 18, 2022

    I am a current client of this provider

    I really need the help because I only have one hand. They help me with dressing and vacuuming. I like that they sent me excellent caregivers.

    Provider Response

    Our office team does their best to make sure that you are receiving the care you need, Settores. We are happy to hear that you enjoyed the caregivers they sent. Thank you for taking the time to leave this review.

    AMY B_1

    4

    October 11, 2022

    I am a past client of this provider

    It was good service. Accompanying my mom and helping her was helpful. The first time we had gotten some help there was some miscommunication, but after that it was straightened out.

    Provider Response

    We are happy to hear that you were satisfied with the care that you received, Amy. Our office team does their best to make sure the process is simple, and we are happy to hear that the initial miscommunication was resolved.

    Anonymous_6597

    4

    October 11, 2022

    I am a past client of this provider

    They were there only to change him. We had issues when they changed him, they did not do a good job.

    Provider Response

    We are sorry to hear that your experience was not stellar. Our caregivers are trained to provide quality care, so if you could email us to let us know more, we are always looking to improve on our care. Thank you for taking the time to leave this feedback.

    DAVID J_1

    4

    October 6, 2022

    I am a current client of this provider

    It has been good so far. It is very easy to schedule with you.

    Provider Response

    We are happy to hear that you have found scheduling and start of care easy, we do our best to make the process simple. Please let us know how we can earn that fifth star! Thank you for taking the time to leave this review, David.

    CHRISTINA B

    5

    September 23, 2022

    I am a current client of this provider

    Some days I can get up and walk around, and it makes me feel safer to get meals and get clean like I need to and they provide me companionship because I get lonely. I already recommend people. I like the 24 hour support line. I have had a wonderful experience with the aides they send me and the office is easy to talk to and they are professional.

    Provider Response

    We are honored that you chose us for care, Christina, thank you for leaving this wonderful review. Our caregivers and office team are there for you when you need it. We are happy to provide quality care for you and ensure that you are comfortable in your own home.

    PETER A

    4

    September 23, 2022

    I am a current client of this provider

    They help handle my personal care well, and I wouldn't have met the people I know now without them. The customer service was pretty good, and they were very responsive.

    Provider Response

    We are happy to hear that you enjoyed the care services provided. Our office teams do their best to ensure that you are well taken care of whenever you need it. Let us know how we can earn that fifth star!

    CAROLYN M

    5

    September 9, 2022

    I am a current client of this provider

    I like that the aids are screened to make sure they can do the job. They follow up if somebody's nurse can't come in, they are accommodating.

    Provider Response

    Thank you for taking the time to leave this review, Carolyn. Our caregivers and office teams do their best to ensure that you and your loved ones are receiving quality care, whenever you need it.

    TONYA R

    5

    September 9, 2022

    I am a current client of this provider

    They focus on me more. I like everything about them. The workers are very good.

    Provider Response

    We are happy to hear that you are satisfied with the care provided, our caregivers do their best to ensure that you are receiving quality care and are trained to assist you in what you need. Thank you for taking the time to leave this review, Tonya.

    CHERYL F

    5

    September 9, 2022

    I am a current client of this provider

    They help me get dressed. It takes a lot of weight of off me. I have a good aide. They will respect my wishes if I don't want anyone else.

    Provider Response

    Our caregivers are incredible and will help you with every day tasks to make you feel comfortable in your own home. We are happy to hear that you enjoy your caregiver. Thank you for taking the time to leave this review, Cheryl.

    EDWARD G

    4

    September 1, 2022

    I am a current client of this provider

    The caregiver has helped a whole lot. The caregiver has helped the most by taking the client for a walk so he can get some exercise like his physician needs him to. It's a good match. I am not sure what the agency needs to improve on. We haven't really had too many issues. Communication has been good. I love that they have good communication skills, whether it is the office or the nurse.

    Provider Response

    We are happy to hear that you enjoy the services, Edward, our caregivers love to take care of your loved one, especially taking walks and getting the exercise. We are glad to hear that our communication is satisfactory, please let us know how we can earn that fifth star! Thank you for leaving this review.

    ADRIANE M

    5

    September 1, 2022

    I am a current client of this provider

    They always make sure someone is available for light housekeeping. They are friendly and always have someone available.

    Provider Response

    Thank you for taking the time to leave this review, Adriane. Our caregivers and office teams do their best to ensure that you are receiving consistent and reliable care, or housekeeping, whenever you need it.

    BRENDA C

    5

    September 1, 2022

    I am a past client of this provider

    I could hardly get up without her help. I had a wonderful experience, I had no problem.

    Provider Response

    We are happy to hear that the caregiver provided you the assistance and ability to move around, Brenda. They are trained to provide care that you need when you need it. Thank you for taking the time to leave this review.

    CARRIE D

    5

    September 1, 2022

    I am a current client of this provider

    The agency has given me security. I like this agency because the people are friendly.

    Provider Response

    We are happy to hear that we provide you a sense of security when it comes to care. Our caregivers love to assist you in your daily activities. Thank you for taking the time to leave this wonderful review, Carrie.

    TERESA W

    5

    August 10, 2022

    I am a current client of this provider

    She fixes my lunch. I like that their caregivers are nice.

    Provider Response

    We are so glad to hear about your positive experience with our caregivers, Teresa. They love to be able to provide care and food for you when you need it. Thank you for taking the time to leave this review.

    NATHAN B

    5

    August 10, 2022

    I am a current client of this provider

    Some of the caregivers are real good and they help me out a lot. They make sure I don't hurt myself. But the caregivers on the weekend don't do anything. They are real good and do what they are supposed to do.

    Provider Response

    We are sorry to hear that the caregivers on the weekend did not meet your expectations, Nathan. Our caregivers are trained to provide quality care and assistance, weekend or weekday. If you would like to tell us more about your experience, please email us.

    Anonymous_3805

    5

    August 4, 2022

    I am a current client of this provider

    It allows my mother to have freedom for when I'm busy. The aids are very friendly, open and knowledgeable.

    Provider Response

    Thank you so much for leaving this fantastic review. We are so glad that we were able to assist you in daily chores.

    GWENDOLYN J

    4

    August 1, 2022

    I am a current client of this provider

    They just need to make sure that I am having the care that I need. They can improve by making sure the caregivers are there to provide care.

    Provider Response

    Thank you for taking the time to leave this feedback, Gwendolyn. Our caregivers are trained and certified to provide quality care to you, so we are sorry to hear that you did not have a stellar experience. If you could email us at and let us know more, we would appreciate it.

    PATRICIA S_2

    5

    August 1, 2022

    I am a current client of this provider

    They have been able to help my wife, she enjoys them. I like that they are reliable, they do what I need them to for my wife.

    Provider Response

    We are honored that you chose us for care, Patricia. Our caregivers are always looking to assist your loved one, when they need the care the most. Thank you for taking the time to leave this wonderful review.

    Anonymous_6231

    3

    July 15, 2022

    I am a current client of this provider

    I was disrespected by the caregiver from the company. I did talk to the CEO. They send people to help you. They don't do what they are supposed to do though.

    Provider Response

    We are very sorry to hear that your experience was less than stellar. Our caregivers are trained to provide quality care, which includes being respectful to clients. We are happy to hear that our leadership was able to work with you on this. Please let us know how your care is going, email us.

    MARY G

    5

    July 15, 2022

    I am a current client of this provider

    They care for her, provide companionship, and monitor her. I like that they are readily available.

    Provider Response

    Mary, We are honored that you chose our company to care for your mother. We will continue to deliver the 5 star service you expect from our company. Thank you for leaving us this review.

    Anonymous_5425

    5

    July 1, 2022

    I am a current client of this provider

    I like she takes good care of my husband. Our caregiver is very caring.

    Provider Response

    Thank you for leaving this excellent review. We are so glad that we could provide stellar service across the board to you and your family.

    BARBARA K_1

    5

    July 1, 2022

    I am a current client of this provider

    They help me with things taking me shopping or appointments that I have. I like that they try very hard to provide what you need and they are usually very successful.

    Provider Response

    We are honored that you chose us for care, Barbara, our caregivers do their best to ensure that you are receiving quality care. Our caregivers are incredible and are able to assist you in running errands. Thank you for leaving this wonderful review.

    LAVERNE W

    5

    June 18, 2022

    I am a current client of this provider

    They address any concerns that I've had for her. They have been able to replace caregivers when needed. I would definitely say communication and flexibility. They let me know if a caregiver will not be there in advance. They are really committed to making sure your family is taking care of.

    Provider Response

    We are honored that you chose us to provide care for your loved one. Our caregivers are incredible and our office teams do their best to schedule caregivers whenever your loved one needs care. Thank you for taking the time to leave this kind feedback.

    EDWARD M

    5

    June 3, 2022

    I am a current client of this provider

    She cleans the two bathrooms and wipes down the kitchen. I like the girl that comes every Wednesday. I don't know what I would do without her.

    Provider Response

    We are so glad to hear that you are satisfied with the caregiver and their cleaning. Our caregivers are incredible and know how to provide the best assistance. Thank you for taking the time to leave this review, Edward.

    SUSAN B_1

    5

    June 3, 2022

    I am a current client of this provider

    The most is really having an aid come in once a week, and it has helped me out a lot. I like that it is easy to talk to the people at the office and everyone is very pleasant and I have aids come out and they are really good too.

    Provider Response

    We are honored that you chose us for care, Susan. Our office team and caregivers are incredible, kind, and always willing to help when they can. Thank you for taking the time to leave this wonderful review.

    ANDRE' K

    4

    June 3, 2022

    I am a current client of this provider

    They take care of him when they're here and they change. I like that the staff are friendly and caring.

    Provider Response

    Thank you for taking the time to leave this review, Andre. We know that consistency and reliability of care is important to you and your loved one, which is why we do our best to provide quality caregivers. Please let us know what we can do to earn that fifth star.

    CAROLYN S

    5

    June 1, 2022

    I am a past client of this provider

    The caregivers helped the most with making sure my mother didn't get up out of bed by herself and escorting her to the bathroom since she is a fall risk. I particularly liked that they could take services in spite of a COVID diagnosis. I liked that we could call them at the last minute and they were able to send somebody right away or to halt services right away due to hospitalization or anything like that. They were very flexible and attentive.

    Provider Response

    We are honored that you chose us for care, Carolyn. Thank you for taking the time to leave this wonderful review. We were more than happy to provide care whenever it was needed and we did our best to work as fast as we could when you needed it.

    Anonymous_5715

    2

    February 2, 2022

    I am a past client of this provider

    The services were at a time when the client was in her final stages of life. We wanted her to be pain-free in her last hours of life. We needed there to be medication administered at certain times all throughout the night and the aide failed to do that twice. The medicine was already prepared, she just needed to give it to her. The caregivers could follow instructions better.

    Provider Response

    Thank you for taking the time to leave this feedback. We are sorry to hear about the loss of your loved one. Due to state regulations, our caregivers are not allowed to administer any medications to clients, they are only allowed to remind them to take the medications. We offer other services that allow nurses to come into the home and they are allowed to administer medication, but caregivers cannot.

    HOWARD T

    5

    December 2, 2021

    I am a current client of this provider

    I think being flexible with hours and days is helpful. They have good quality people.

    Provider Response

    Thank you so much for taking the time to leave this wonderful review. We are so glad that you have enjoyed such a positive experience with our caregiver, they really will go above and beyond to make sure you are kept safe and well in your home.

    MICHELLE T

    4

    June 10, 2021

    I am a current client of this provider

    They could have more consistent aides, but she enjoys having the help. They have an inability to place people consistently, but I love the caregiver that she has.

    Provider Response

    Michelle, we are sorry to hear that you have not had a stellar experience. We understand that consistency is important for your loved ones, we will contact the office team to figure out a way to provide consistent care. Thank you for taking the time to leave this feedback.

    MELISSA B

    5

    May 6, 2021

    I am a current client of this provider

    The agency is helpful by giving me a peace of mind because I know my dad is getting the quality of care he needs. I like that they provide consistent care for my dad and whenever we needed a fill-in they have always found somebody.

    Provider Response

    Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

    JOYCE L

    5

    April 5, 2021

    I am a current client of this provider

    The fact that I'm in a wheelchair changes so many things in my life that I cannot do. My caregiver does them for me. They are very responsive and they are well organized. My aide appears and is very good at what she does. She is responsible and her connection with the company is good.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars Joyce! We are honored to be able to help you and we look forward to continually providing superior customer service.

    MARTHA B

    5

    January 6, 2021

    I am a current client of this provider

    She helps with toileting, feeding, and bathing. The original set up of interviews was difficult. That was a year ago.

    Provider Response

    We are so happy that you had a great experience with our caregiver. Thank you for leaving us this feedback.

    Linda

    2

    December 22, 2020

    I am a past client of this provider

    We used Care Advantage's service for just 5 days. They came in from 7pm to 7am and then we had a friend come in and watch my dad during the day. One night they didn't have anybody to come, they said nobody can get there 'till 11 and I said, "What if he's totally bedridden or something, you can't just leave him for 4 hours with nobody there" but they didn't send anybody, and they said they didn't have anybody to send. I said, "You can't do that to people. I have a contract with you from 7pm to 7am." So in other words, we won't use them again. The billing was okay although they tried to bill me for those 4 hours that nobody showed up. I haven't paid the bill yet but I'm not going to pay those 4 hours. It was basically like a sitter, a caregiver who come in overnight just so my dad wasn't by himself. A couple recommend them to me and they were the least expensive which, I guess that's why. The caregiver herself was good. I always had a good experience with her but I would say that the Care Advantage was not dependable. I'm not going to use them again.

    Provider Response

    Linda, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

    BETTY S

    4

    December 5, 2020

    I am a current client of this provider

    She only gets them on the weekends and they don't do that much. They don't have to do any housekeeping other than wash the dishes. They do socialize with her so that is good. They could be more attentive to my mother.

    Provider Response

    We were very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

    RUTH T

    5

    November 9, 2020

    I am a current client of this provider

    Getting her bowels to move has been the best. I get a kick out of all of them. They are great to my momma. I have as good of a time as my mom does.

    Provider Response

    We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback.

    REBECCA T

    5

    August 6, 2020

    I am a current client of this provider

    She helps her with her meals. They are very personable and they check on us.

    Provider Response

    Rebecca, thank you for leaving this excellent review. We are so glad that we are able to assist your family.

    THELMA S

    4

    July 8, 2020

    I am a current client of this provider

    The people are good. They do stuff I can't do. This is the first time we've had them. They don't have a backup plan when someone can't come.

    Provider Response

    Thelma, thank you for taking to time to leave this review. We are happy to hear that our caregivers are able to assist you. We are sorry that you did not have an incredible experience regarding staffing, we will communicate this issue with our office teams.

    Anonymous_3922

    4

    July 8, 2020

    I am a current client of this provider

    The person that sees the client is very personable. Communication could be improved.

    Provider Response

    We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

    KATHY H

    5

    June 17, 2020

    I am a current client of this provider

    The most helpful part allows me to go to work and I know I have someone taking care of my mom. When we have weekend care, they have one person available, and if that person calls off, they will never have a substitute.

    Provider Response

    Kathy, thank you so much for taking the time to leave this feedback. We are so glad that we are able to assist you and your family and to give you ease of mind to go to work. We are sorry to hear that about the weekend staffing issue, we will communicate with the office teams to fix this.

    ROBERT R

    5

    April 7, 2020

    I am a current client of this provider

    I have someone to stay with the client at night so I can get some sleep. They are very good and efficient. They are always here on time.

    Provider Response

    Thank you for leaving this wonderful review Robert. We are so happy to be able to provide consistent and reliable care for you and your loved ones.

    Mary

    5

    February 2, 2020

    I am a current client of this provider

    We hired Care Advantage - Mechanicsville for my dad. Dad likes the caregiver, she's really sweet, really kind to my dad, and does exactly what we ask her. She comes a few days a week and does light housework, makes him breakfast and lunch, and hangs out with him.

    Provider Response

    Mary, thank you for leaving this review. We are so glad that we are able to provide an excellent caregiver for your father.

    SUSAN S

    5

    August 26, 2019

    I am a current client of this provider

    I couldn't make it without my nurse. She is fantastic. She cleans. She has a heart of gold and loves and cares for me. They are very good to deal with, and they are always helpful.

    Provider Response

    Thank you so much for these kind words! We are honored that we are able to assist you, Susan.

    JARRESS W

    5

    August 16, 2019

    I am a current client of this provider

    I needed someone to come out and do some laundry for me, take it to the laundromat, and bring it back. The person who did that was fantastic! Care advantage is fantastic! The person they send out is thoughtful.

    Provider Response

    We are so glad that we were able to help you in this way, Jarress. Thank you so much for the review!

    JEANETTE P_2

    5

    July 31, 2019

    I am a current client of this provider

    They have given me super caregivers lately. I love the people they send to me now. They get people for me right away.

    Anonymous

    5

    July 18, 2019

    I am a current client of this provider

    They send someone out to help me around the house and help me with my things. They are good. When I need them, they will send them.

    Anonymous_869

    2

    June 19, 2019

    I am a current client of this provider

    My sister works a full time job but she has to help me sometimes because they don't have enough nurses to cover if someone cant make it. I would like them to improve their communication skills. They don't communicate with the clients or each other. They need to have nurses who can fit well with the client and their needs.

    Provider Response

    Thank you for taking the time to provide this feedback. It is unfortunate, however, we are limited with some payer sources on what we are able to offer. Many third party payers do not offer holiday pay, and therefore, covering the holidays can be a bit of a challenge without that added incentive. I cannot address these issues directly as this is an anonymous review, however, I would encourage you to speak with the Administrator of your branch, Diane Waller. She can rectify most of what you have mentioned, and will do so swiftly if it is brought to her attention. Thank you for the opportunity to serve - we want to address these issues so that you are completely satisfied with the services you are receiving.

    MARY J_4

    4

    May 17, 2019

    I am a current client of this provider

    I am real happy with my girl. She helps me get a bath, changes my bed, washed my clothes, fixes my meals, and she is real good to me. I call and the phone rings many times before they answer, which is my biggest complaint.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service. We will speak to our teams about the phone issue. Thank you for letting us know.

    DAVID H_1

    3

    April 12, 2019

    I am a current client of this provider

    I think they can be better trained. One lady that came in didn't even have a high school diploma. Most of the caregivers that they have sent have problems remembering my instructions. Two of them couldn't even cook.

    Provider Response

    Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

    MARGARET L_1

    5

    March 26, 2019

    I am a current client of this provider

    They help her walk around. They take her to the bathroom, and they help her with everything. They are really good, and I have had no problem with them at all.

    Provider Response

    Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

    SHIRLEY H_1

    5

    March 13, 2019

    I am a current client of this provider

    They have helped in any way needed. If I needed to shower, they made sure I was okay while doing that because I am not safe doing that. They make sure that I have got somebody to watch me.

    Provider Response

    Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

    KATHLEEN P_1

    5

    February 25, 2019

    I am a current client of this provider

    They are there for me. They are efficient and on time.

    Provider Response

    Thanks for taking the time to acknowledge the great work of our caregivers. It is our goal that we provide you with the care and support you need each and every day and ensure you remain at home. We are always happy to hear such positive feedback, thank you.

    WILLIAM H_1

    5

    February 25, 2019

    I am a current client of this provider

    They do the laundry, make my bed, clean the bathroom and take the trash out. I have been completely satisfied. I like that they are cooperative and do what they have to do.

    Provider Response

    Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

    DAVID C_1

    5

    February 25, 2019

    I am a current client of this provider

    The young lady I have most of the time is sweet, very personable and easy to get along with. So far the people that have come to take care of me are really good.

    Provider Response

    Thank you so much for leaving us this positive review. We are so honored to serve your needs.

    APPLEGATE1

    5

    February 5, 2019

    I am a current client of this provider

    The company had done a wonderful job staffing my grandmother's case unexpectedly when we needed 24h care. All the aides showed up on time and did a wonderful job caring for her.

    Provider Response

    Thank you so much for your kind words. It was an honor to serve your family.

    ELIZABETH S_14

    5

    January 30, 2019

    I am a current client of this provider

    The services help me with my mobility. I like the CNA they send me. She is honest, shows up on time, and is caring.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    MICHAEL V_7

    5

    January 28, 2019

    I am a current client of this provider

    Before, she was with another company, and they were pretty good. However, with the new company, they help me a whole lot because they have morning and evening shifts. I like how promptly they work. I greatly appreciate that because it gives me option to help my mom.

    Provider Response

    Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

    LISA M_10

    2

    January 14, 2019

    I am a past client of this provider

    I didn't think I was going to have to stress as much as I did. They definitely need to improve their communication. They also need to put more time into the caregivers they choose.

    Provider Response

    I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

    MICHAEL R_4

    4

    January 8, 2019

    I am a past client of this provider

    They would help him bathe and keep his room clean. The care they gave was wonderful, once they got here. We had difficulties with scheduling, though. When we called them they always said that they weren't sure when the caregivers would come. They said that they'd call us and let us know, but I had to call them.

    Provider Response

    We are so sorry that we didn't earn those 5 stars! However, we are so glad that you had amazing caregivers and we will be sure to work with our staffers in that office to ensure a more updated schedule.

    ANTOINE L

    4

    December 18, 2018

    I am a current client of this provider

    I have no idea how they can have a greater impact. They seem like they care.

    Provider Response

    Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

    BETTY W_6

    1

    December 18, 2018

    I am a current client of this provider

    They could have called me to tell me they found someone for me. The caregivers sometimes don't show up.

    Provider Response

    Thank you for taking the time to leave this review, Betty. We know that having a caregiver is very important and their consistency is important, too. We will communicate this with the office team to find a solution and ensure that there is a better communication system.

    STACIE W

    3

    December 8, 2018

    I am a current client of this provider

    They help me with my showers and they prepare my meals for me. They are inconsistent with the employees. It was a nightmare when we first started. We were going to drop them, but then we got a new caregiver.

    MARGARET L_4

    5

    December 6, 2018

    I am a current client of this provider

    It makes a tremendous difference, and it gives my loved one a chance to talk to someone. The caregiver is able to come in and take care of my loved one.

    Provider Response

    This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

    JOYCE W_2

    4

    November 28, 2018

    I am a current client of this provider

    I think that they need to be more open with the caregivers about what is going on with me. They need to be made more aware of what they are walking into. They help me with my housecleaning because I cannot do it any longer. I like the care that I get. I also like the friendliness of the caregivers and the staff.

    Provider Response

    Thank you for this feedback. We will ensure that the caregivers receive more detailed information as it relates to your situation. It's feedback like this that helps us get better. We are so pleased to hear that the caregivers have been doing a good job.

    APRIL C

    5

    November 12, 2018

    I am a current client of this provider

    The caregivers have helped my loved one the most by being there to help her. They have friendly and helpful nurses. I just like the caregiver who comes and helps my mom. She comes and does a lot for her.

    Provider Response

    Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

    GEORGIA S_1

    5

    November 12, 2018

    I am a current client of this provider

    They help me by cleaning and taking care of me. I really like how the lady is here to help me.

    Provider Response

    Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

    BARBARA F_15

    5

    November 12, 2018

    I am a past client of this provider

    I feel like they did excellent. It was all good. I liked the explanation and the overall review of what the services were.

    Provider Response

    This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

    VINCERETTA B

    5

    October 31, 2018

    I am a current client of this provider

    I can't do this for myself, not even the little things like making my bed or sweeping. The way that they started me off was really good and they had an aide come for a week to see how it would be.

    BEATRICE R_1

    1

    October 29, 2018

    I am a past client of this provider

    They could have come in and helped me. All they did when they came in was boss me around. They sent 30 caregivers over a one month period of time. It wouldn't recommended them at all.

    Provider Response

    We are sorry to hear about you experience with our caregivers, Beatrice. We do our best to match our caregivers to the clients to ensure that they are a good match, so we are sorry that it is taking a bit longer. Our caregivers are trained to provide care to you and they should not be bossing you around. We will communicate this with the office team to determine how we can resolve this. Thank you for taking the time to leave this review.

    ALMA S_1

    2

    October 24, 2018

    I am a current client of this provider

    They could get me a good nurse to come out every day. They never have anybody to come out.

    Provider Response

    We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us.

    JULIA F_1

    5

    September 24, 2018

    I am a past client of this provider

    Just being here with me helped because I couldn't be left here alone. At the time, the caregivers were on time and very attentive to my needs and the things I needed to have done.

    Provider Response

    Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

    BRENDAN V

    3

    September 21, 2018

    I am a current client of this provider

    They could mainly have someone here Monday, Wednesday, and Friday regularly. They need to be better at making sure people are staffed on certain days. Mainly, it happens on Mondays, Wednesdays and Fridays. They would call me the day before and tell me that someone was staffed. They would then call after and tell me that something feel through. That's mainly what I've been dealing with.

    Provider Response

    I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

    ANTHONY S

    5

    August 31, 2018

    I am a current client of this provider

    They are helpful. They come in everyday and help me out. They always call me and check on me to make sure everything is going good.

    NATALIE S

    5

    August 23, 2018

    I am a current client of this provider

    They've been doing a good job on that. I have somebody come in in the morning and one in the evening, and they help me to get into the bed, and out of bed. They have been serving me alright, and whenever I send for the things that I need, they usually come on time.

    FRANCES R

    5

    August 14, 2018

    I am a current client of this provider

    They do everything that I need and I don't need to ask for her help. I get good service and it is wonderful.

    SYLVIA W

    4

    July 30, 2018

    I am a past client of this provider

    My loved one really needed somebody with them 24/7. They were able to get them to do things that they were reluctant to do. They were very prompt in their arrival, and they were very good to work with as far as scheduling. They were kind and compassionate.

    HANNAH A

    5

    July 25, 2018

    I am a current client of this provider

    They clean my house, cook me food, and take me to the doctor. I just started with them a week ago and they are doing okay so far.

    HARRIET B

    5

    July 19, 2018

    I am a past client of this provider

    There were a couple of caregivers in particular that were excellent. They found things to organize and help me with. I would recommend them based on my excellent experience with them.

    LESLIE R. H

    5

    June 25, 2018

    I am a current client of this provider

    My life is limited and these services help me. With their help it's not so hard to get things done. They always give me the care I need. If my caregiver can't come, they always send another one.

    PEGGY S

    5

    June 13, 2018

    I am a past client of this provider

    The caregivers helped me with bathing and with the laundry. They were very courteous and prompt when I needed someone to help me. They offered me more than I expected. The people they sent were pleasant, competent, and I had an excellent experience with them.

    PATRICIA G

    5

    May 15, 2018

    I am a current client of this provider

    They do what I ask for, work hard, and are on time. If I ask a question, they will answer it for me.

    DARYL F

    5

    May 15, 2018

    I am a current client of this provider

    I don't know what my life would be without them. They are there for me. The caregivers are there day after day and are dependable.

    Anonymous

    1

    April 24, 2018

    I am a current client of this provider

    They need to have better people working for them. I have not had one satisfactory moment with this company. If they had better trained people that they could send to me, it would be good.

    Provider Response

    I am so sorry to hear that your experience with our agency has been poor thus far. I would love to make this right for you. If you would be so kind to reach out to me directly so that I can take measures to ensure that you can be satisfied with the services you receive going forward. I will look forward to speaking with you soon. Thank you for taking the time to share this important feedback.

    MARY A

    5

    April 19, 2018

    I am a current client of this provider

    I like the fact that the caregiver they have sent us is professional, dependable, and my mother doesn't have any concerns about her at all. It is really based on the caregiver, ours is excellent. The caregiver is able to do light housekeeping and also prepares meals for my mother.

    MICHELLE C_4

    3

    March 26, 2018

    I am a current client of this provider

    When they started, it took them a month to find someone to provide me care. The caregivers could do their jobs, and get off their cell phones. They could be more patient. The last two caregivers have been very caring and concerned.

    GREGORY F

    5

    March 19, 2018

    I am a past client of this provider

    They were pretty attentive. They were quickly able to get me to resources that I needed and kept me up to date. They were able to pick me up and take me to the hospital. The caregiver I had was very knowledgeable and friendly and made sure I got home safe.

    REGINA G

    4

    February 26, 2018

    I am a past client of this provider

    I liked that they would call to check on me after they left and when they were not physically here. They were here when I needed them and helped me with things that I could not do for myself.

    BONNIE C

    5

    December 14, 2017

    I am a past client of this provider

    Care Advantage was very well trained. Care Advantage was a tremendous help for me. They helped me by taking care of my loved one and her needs.

    PAUL B

    4

    December 12, 2017

    I am a current client of this provider

    Some of the caregivers that work with my dad are awesome and some are just lazy and don't do much. The caregivers fix his meals which helps a lot.

    Anonymous

    5

    November 22, 2017

    I am a current client of this provider

    Care Advantage has a variety of caregivers that are helpful. Care Advantage makes my life easier by helping with my everyday needs.

    MARGUERITE B

    5

    November 22, 2017

    I am a current client of this provider

    Care Advantage provides good service. Normally, I don't need any help. When I do need somebody, Care Advantage will provide me with good care.

    HELEN M_14

    4

    November 16, 2017

    I am a current client of this provider

    I would hesitate to recommend Care Advantage because I don't know about any other caregivers, but sometimes Care Advantage struggles to find caregivers that can work. I do know that they do the best that they can with what they have to work with. Some of the caregivers are better than others, but the services are helpful because my husband cannot work. He can not wash his back or feet in the shower, so the caregivers help him with those personal care problems. It is so helpful for me because I am here 24 hours, and it relieves me a little bit.

    SANDRA J

    4

    November 13, 2017

    I am a past client of this provider

    I would tell a friend that I was very happy with Care Advantage, and that the caregivers were willing to do whatever I asked them to do. They were very nice and I really liked some of them, except for one. Care Advantage really helped me out when they were caring for me, and were willing to do whatever I asked them, and we got along really well with each other.

    MARILYNN V

    5

    October 20, 2017

    I am a current client of this provider

    I have had several excellent caregiver that are knowledgeable. The caregivers do a lot for me and is very knowledgeable. My caregiver feeds me also.

    FLETCHER W_1

    5

    October 17, 2017

    I am a current client of this provider

    Care Advantage is very friendly. Care Advantage is a great necessity to me.

    SHARON C_1

    5

    August 16, 2017

    I am a current client of this provider

    Care Advantage is reasonably priced for what they provide, and the service has been really helpful to me in dealing with my disability. My disabilities are in my legs, so it prevents me from doing some things that require walking around or being on my feet. The caregivers will do things for me like make my bed, clean my shower, and do other things that are hard for me to do because of my disability.

    CAROLE F

    4

    July 26, 2017

    I am a past client of this provider

    i would recommend Care Advantage because the caregivers were excellent for my mom. The services provided me with relief.

    ANNE B_4

    1

    July 17, 2017

    I am a past client of this provider

    I was disappointed with what we got. I thought they didn't have a good grasp on things. The reliability of Care Advantage was not there. There was not enough consistency for me. They were only doing a few shifts but we never knew who was coming.

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    Services and Amenities of Care Advantage - Mechanicsville in Mechanicsville, Virginia

    Health services

    • Physical Therapy

    Rates

    • Hourly Rate: $21-$27/hour

    Agency Type

    • Full Service Agency

    About Care Advantage - Mechanicsville in Mechanicsville, Virginia

    Care Advantage - Mechanicsville is a Senior Care provider in Mechanicsville, Virginia that offers residents Home Health Agencies and Home Care services. Contact Care Advantage - Mechanicsville for more details on services and rates.

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