Care Advantage - Mechanicsville

Offers Home Care and Home Health Agencies

136 Reviews

7239 Mechanicsville Turnpike

Mechanicsville

23111

Care Advantage - Mechanicsville

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4.4 136

VIRLEY C 2023-02-13 It is more, they just sit with her. I always get an aide. I will say, they try to find help that fits your schedule. I am a current client of this provider

5 5 1

DOROTHY P_1 2023-02-09 I like that she had someone staying with her to give her comfort. They could get more caregivers that could cover more weekends. I am a past client of this provider

5 4 1

CJ P 2023-02-02 He enjoyed being around Masood and enjoyed his cooking. They took really good care of him. I am a past client of this provider

5 5 1

MYRTLE J 2023-01-23 The services have been good so far. This agency is professional. I am a current client of this provider

5 5 1

VINCENT S 2023-01-19 I have spinal stenosis, so they help me stay easy on my spine. My caregiver is excellent, but she's leaving me on Monday. I am a current client of this provider

5 5 1

LASONIA W 2023-01-19 They do all of my daily care. I like my nurse. I am a current client of this provider

5 5 1

Anonymous_6872 2023-01-09 It's okay, I just have them once a week so they do not come every day. They vacuum and take out the trash. They could have more cleaning services that they offer. I am a current client of this provider

5 4 1

YVONNE B 2023-01-09 They get someone here to help me do things I can't. They keep me notified when things are changed and I can let them know when I have a change. I am a current client of this provider

5 4 1

HAROLD B_1 2023-01-09 My dad has dementia, so he needs this. They are reliable. I just recommended them to somebody! We like that they are reliable. I am a current client of this provider

5 5 1

ROSA F 2023-01-03 They have helped by making sure she is eating and taking her meds. There are times when the agency does not have a replacement for when a caregiver calls out. My mom likes most of the caregivers and they are very professional. I am a current client of this provider

5 4 1

JAMES S_3 2023-01-03 They did everything within the means that we needed. They were easy to work with and easy to schedule. I am a current client of this provider

5 5 1

VENETIA F 2023-01-03 She makes things easier. They let me know what is going on and I love our caregiver. It took a while to find her. I am a current client of this provider

5 5 1

RUBY E 2022-12-20 They have helped the most with interacting with her. I like the representative; she has one lady that comes twice a week that is great. I am a current client of this provider

5 5 1

JOHN H_3 2022-12-15 The caregiver I have cooks for me. I like that some of the caregivers are good! I am a current client of this provider

5 5 1

GABIE C 2022-12-15 The agency provides me with the people that I have, and I have two that I love. I think the agency does a great job, Diane is amazing. I am a current client of this provider

5 4 1

PAUL I_1 2022-12-13 The provider helped the most by just being there, and we just needed someone to be here with her. I liked this agency because they were very responsive and maintained the 24-hour care we needed. I am a past client of this provider

5 5 1

STACY E 2022-12-07 They have a good attitude and experience. They are ready to work. I like the fact that they reach out to me. I like that they call and reach out to me after hours. I am a current client of this provider

5 4 1

VICTORIA M 2022-12-01 She has become my primary driver. The service is great but it's just unaffordable. I am a current client of this provider

5 4 1

FRED A 2022-12-01 They have taken me to appointments, and they care for me after surgeries. There were other issues that no one realized that caused me to go back to the hospital. They were terrific. They are responsive, and the people they send are lovely. I am a current client of this provider

5 5 1

EARL F 2022-11-18 I would tell them they are good with the service I have now. I am a current client of this provider

5 5 1

LAURA D 2022-11-18 Whatever my parents allowed them to do was helpful. They were easy to communicate with, and the caregivers were very flexible. I am a past client of this provider

5 4 1

LOUIS O 2022-11-10 Care Advantage could make my life easier by having more caregivers available. I would recommend Care Advantage more if they had better communication. I am a current client of this provider

5 4 1

Anonymous_6741 2022-11-10 When we can't help, the agency picks up the slack for us. I like how quick the agency is to find replacements. I am a current client of this provider

5 5 1

JOYCE G_1 2022-11-08 The provider has helped me by being with my mom since I work. I like that this agency returns my phone calls rather quickly. I am a current client of this provider

5 5 1

ROY B 2022-11-07 They help with my husband. They really work with you and try to provide you with the care you need. I am a current client of this provider

5 5 1

CHARLENE F 2022-11-03 They have made my life easier by sending the RNs out. I like that they have good nurses. I am a current client of this provider

5 5 1

MICHAEL T 2022-11-03 They have provided aides. They check on me and make sure my aide is doing what she needs to do. I am a current client of this provider

5 5 1

ROBERT P_1 2022-11-01 It made me more comfortable about my wife getting the care she needed. I never heard any complaints. Everything went well as far as I know. I am a past client of this provider

5 5 1

JACQUELINE J 2022-10-18 She helps me with my bath and putting my clothes on. I like the aides. I am a current client of this provider

5 5 1

SETTORES W 2022-10-18 I really need the help because I only have one hand. They help me with dressing and vacuuming. I like that they sent me excellent caregivers. I am a current client of this provider

5 5 1

AMY B_1 2022-10-11 It was good service. Accompanying my mom and helping her was helpful. The first time we had gotten some help there was some miscommunication, but after that it was straightened out. I am a past client of this provider

5 4 1

Anonymous_6597 2022-10-11 They were there only to change him. We had issues when they changed him, they did not do a good job. I am a past client of this provider

5 4 1

SHAWN S 2022-10-06 They are really flexible, and they communicate very well when things don't go as planned. I would like them to have consistency of people with showing up on time. I am a current client of this provider

5 4 1

DAVID J_1 2022-10-06 It has been good so far. It is very easy to schedule with you. I am a current client of this provider

5 4 1

RICHARD D 2022-10-03 They are okay. I would recommend them, they are a good agency. I am a current client of this provider

5 4 1

CHRISTINA B 2022-09-23 Some days I can get up and walk around, and it makes me feel safer to get meals and get clean like I need to and they provide me companionship because I get lonely. I already recommend people. I like the 24 hour support line. I have had a wonderful experience with the aides they send me and the office is easy to talk to and they are professional. I am a current client of this provider

5 5 1

PETER A 2022-09-23 They help handle my personal care well, and I wouldn't have met the people I know now without them. The customer service was pretty good, and they were very responsive. I am a current client of this provider

5 4 1

CAROLYN M 2022-09-09 I like that the aids are screened to make sure they can do the job. They follow up if somebody's nurse can't come in, they are accommodating. I am a current client of this provider

5 5 1

TONYA R 2022-09-09 They focus on me more. I like everything about them. The workers are very good. I am a current client of this provider

5 5 1

CHERYL F 2022-09-09 They help me get dressed. It takes a lot of weight of off me. I have a good aide. They will respect my wishes if I don't want anyone else. I am a current client of this provider

5 5 1

Anonymous_6454 2022-09-09 They take me to the store if I ask. I always feel better once they've left. I have been very satisfied with the care and service that they give me. I am a current client of this provider

5 5 1

Anonymous_6449 2022-09-08 It has been a lot of help for me in daily life. I think that they could be more attentive. I am a current client of this provider

5 3 1

EDWARD G 2022-09-01 The caregiver has helped a whole lot. The caregiver has helped the most by taking the client for a walk so he can get some exercise like his physician needs him to. It's a good match. I am not sure what the agency needs to improve on. We haven't really had too many issues. Communication has been good. I love that they have good communication skills, whether it is the office or the nurse. I am a current client of this provider

5 4 1

ADRIANE M 2022-09-01 They always make sure someone is available for light housekeeping. They are friendly and always have someone available. I am a current client of this provider

5 5 1

BRENDA C 2022-09-01 I could hardly get up without her help. I had a wonderful experience, I had no problem. I am a past client of this provider

5 5 1

CARRIE D 2022-09-01 The agency has given me security. I like this agency because the people are friendly. I am a current client of this provider

5 5 1

TERESA W 2022-08-10 She fixes my lunch. I like that their caregivers are nice. I am a current client of this provider

5 5 1

CAROL F 2022-08-10 Care Advantage has made my experience positive by assigning a good caregiver. I like Care Advantage because they are reliable. I am a current client of this provider

5 5 1

NATHAN B 2022-08-10 Some of the caregivers are real good and they help me out a lot. They make sure I don't hurt myself. But the caregivers on the weekend don't do anything. They are real good and do what they are supposed to do. I am a current client of this provider

5 5 1

Anonymous_3805 2022-08-04 It allows my mother to have freedom for when I'm busy. The aids are very friendly, open and knowledgeable. I am a current client of this provider

5 5 1

GWENDOLYN J 2022-08-01 They just need to make sure that I am having the care that I need. They can improve by making sure the caregivers are there to provide care. I am a current client of this provider

5 4 1

ANGLIEQUE M 2022-08-01 It is phenomenal with my caregiver, she helps physically and mentally. She helps me stay out of my depression. They should hire better caregivers. When my worker is out I have to decline other people. I am a current client of this provider

5 4 1

PATRICIA S_2 2022-08-01 They have been able to help my wife, she enjoys them. I like that they are reliable, they do what I need them to for my wife. I am a current client of this provider

5 5 1

Anonymous_6231 2022-07-15 I was disrespected by the caregiver from the company. I did talk to the CEO. They send people to help you. They don't do what they are supposed to do though. I am a current client of this provider

5 3 1

MARY G 2022-07-15 They care for her, provide companionship, and monitor her. I like that they are readily available. I am a current client of this provider

5 5 1

Anonymous_5425 2022-07-01 I like she takes good care of my husband. Our caregiver is very caring. I am a current client of this provider

5 5 1

BARBARA K_1 2022-07-01 They help me with things taking me shopping or appointments that I have. I like that they try very hard to provide what you need and they are usually very successful. I am a current client of this provider

5 5 1

LAVERNE W 2022-06-17 They address any concerns that I've had for her. They have been able to replace caregivers when needed. I would definitely say communication and flexibility. They let me know if a caregiver will not be there in advance. They are really committed to making sure your family is taking care of. I am a current client of this provider

5 5 1

GLORIA L 2022-06-10 They keep an eye on her which is very helpful. They are very flexible with our scheduling. I am a current client of this provider

5 4 1

EDWARD M 2022-06-03 She cleans the two bathrooms and wipes down the kitchen. I like the girl that comes every Wednesday. I don't know what I would do without her. I am a current client of this provider

5 5 1

SUSAN B_1 2022-06-03 The most is really having an aid come in once a week, and it has helped me out a lot. I like that it is easy to talk to the people at the office and everyone is very pleasant and I have aids come out and they are really good too. I am a current client of this provider

5 5 1

ANDRE' K 2022-06-03 They take care of him when they're here and they change. I like that the staff are friendly and caring. I am a current client of this provider

5 4 1

CAROLYN S 2022-06-01 The caregivers helped the most with making sure my mother didn't get up out of bed by herself and escorting her to the bathroom since she is a fall risk. I particularly liked that they could take services in spite of a COVID diagnosis. I liked that we could call them at the last minute and they were able to send somebody right away or to halt services right away due to hospitalization or anything like that. They were very flexible and attentive. I am a past client of this provider

5 5 1

Anonymous_5715 2022-02-02 The services were at a time when the client was in her final stages of life. We wanted her to be pain-free in her last hours of life. We needed there to be medication administered at certain times all throughout the night and the aide failed to do that twice. The medicine was already prepared, she just needed to give it to her. The caregivers could follow instructions better. I am a past client of this provider

5 2 1

HOWARD T 2021-12-02 I think being flexible with hours and days is helpful. They have good quality people. I am a current client of this provider

5 5 1

TONY A_1 2021-10-04 I live by myself, and I'm old. The lady that comes has made signification improvements in my quality of life. She has transformed my place into a liveable place. I like that they seem to interact with me like a person and not a robot. They are personable. I am a current client of this provider

5 5 1

MICHELLE T 2021-06-10 They could have more consistent aides, but she enjoys having the help. They have an inability to place people consistently, but I love the caregiver that she has. I am a current client of this provider

5 4 1

MELISSA B 2021-05-06 The agency is helpful by giving me a peace of mind because I know my dad is getting the quality of care he needs. I like that they provide consistent care for my dad and whenever we needed a fill-in they have always found somebody. I am a current client of this provider

5 5 1

JOYCE L 2021-04-05 The fact that I'm in a wheelchair changes so many things in my life that I cannot do. My caregiver does them for me. They are very responsive and they are well organized. My aide appears and is very good at what she does. She is responsible and her connection with the company is good. I am a current client of this provider

5 5 1

MARTHA B 2021-01-06 She helps with toileting, feeding, and bathing. The original set up of interviews was difficult. That was a year ago. I am a current client of this provider

5 5 1

Linda 2020-12-22 We used Care Advantage's service for just 5 days. They came in from 7pm to 7am and then we had a friend come in and watch my dad during the day. One night they didn't have anybody to come, they said nobody can get there 'till 11 and I said, "What if he's totally bedridden or something, you can't just leave him for 4 hours with nobody there" but they didn't send anybody, and they said they didn't have anybody to send. I said, "You can't do that to people. I have a contract with you from 7pm to 7am." So in other words, we won't use them again. The billing was okay although they tried to bill me for those 4 hours that nobody showed up. I haven't paid the bill yet but I'm not going to pay those 4 hours. It was basically like a sitter, a caregiver who come in overnight just so my dad wasn't by himself. A couple recommend them to me and they were the least expensive which, I guess that's why. The caregiver herself was good. I always had a good experience with her but I would say that the Care Advantage was not dependable. I'm not going to use them again. I am a past client of this provider

5 2 1

BETTY S 2020-12-05 She only gets them on the weekends and they don't do that much. They don't have to do any housekeeping other than wash the dishes. They do socialize with her so that is good. They could be more attentive to my mother. I am a current client of this provider

5 4 1

RUTH T 2020-11-09 Getting her bowels to move has been the best. I get a kick out of all of them. They are great to my momma. I have as good of a time as my mom does. I am a current client of this provider

5 5 1

REBECCA T 2020-08-06 She helps her with her meals. They are very personable and they check on us. I am a current client of this provider

5 5 1

THELMA S 2020-07-08 The people are good. They do stuff I can't do. This is the first time we've had them. They don't have a backup plan when someone can't come. I am a current client of this provider

5 4 1

Anonymous_3922 2020-07-08 The person that sees the client is very personable. Communication could be improved. I am a current client of this provider

5 4 1

KATHY H 2020-06-17 The most helpful part allows me to go to work and I know I have someone taking care of my mom. When we have weekend care, they have one person available, and if that person calls off, they will never have a substitute. I am a current client of this provider

5 5 1

ROBERT R 2020-04-07 I have someone to stay with the client at night so I can get some sleep. They are very good and efficient. They are always here on time. I am a current client of this provider

5 5 1

Mary 2020-02-01 We hired Care Advantage - Mechanicsville for my dad. Dad likes the caregiver, she's really sweet, really kind to my dad, and does exactly what we ask her. She comes a few days a week and does light housework, makes him breakfast and lunch, and hangs out with him. I am a current client of this provider

5 5 1

SUSAN S 2019-08-26 I couldn't make it without my nurse. She is fantastic. She cleans. She has a heart of gold and loves and cares for me. They are very good to deal with, and they are always helpful. I am a current client of this provider

5 5 1

JARRESS W 2019-08-16 I needed someone to come out and do some laundry for me, take it to the laundromat, and bring it back. The person who did that was fantastic! Care advantage is fantastic! The person they send out is thoughtful. I am a current client of this provider

5 5 1

JEANETTE P_2 2019-07-31 They have given me super caregivers lately. I love the people they send to me now. They get people for me right away. I am a current client of this provider

5 5 1

Anonymous 2019-07-18 They send someone out to help me around the house and help me with my things. They are good. When I need them, they will send them. I am a current client of this provider

5 5 1

Anonymous_869 2019-06-19 My sister works a full time job but she has to help me sometimes because they don't have enough nurses to cover if someone cant make it. I would like them to improve their communication skills. They don't communicate with the clients or each other. They need to have nurses who can fit well with the client and their needs. I am a current client of this provider

5 2 1

MARY J_4 2019-05-17 I am real happy with my girl. She helps me get a bath, changes my bed, washed my clothes, fixes my meals, and she is real good to me. I call and the phone rings many times before they answer, which is my biggest complaint. I am a current client of this provider

5 4 1

DAVID H_1 2019-04-12 I think they can be better trained. One lady that came in didn't even have a high school diploma. Most of the caregivers that they have sent have problems remembering my instructions. Two of them couldn't even cook. I am a current client of this provider

5 3 1

MARGARET L_1 2019-03-26 They help her walk around. They take her to the bathroom, and they help her with everything. They are really good, and I have had no problem with them at all. I am a current client of this provider

5 5 1

SHIRLEY H_1 2019-03-13 They have helped in any way needed. If I needed to shower, they made sure I was okay while doing that because I am not safe doing that. They make sure that I have got somebody to watch me. I am a current client of this provider

5 5 1

KATHLEEN P_1 2019-02-25 They are there for me. They are efficient and on time. I am a current client of this provider

5 5 1

WILLIAM H_1 2019-02-25 They do the laundry, make my bed, clean the bathroom and take the trash out. I have been completely satisfied. I like that they are cooperative and do what they have to do. I am a current client of this provider

5 5 1

DAVID C_1 2019-02-25 The young lady I have most of the time is sweet, very personable and easy to get along with. So far the people that have come to take care of me are really good. I am a current client of this provider

5 5 1

APPLEGATE1 2019-02-05 The company had done a wonderful job staffing my grandmother's case unexpectedly when we needed 24h care. All the aides showed up on time and did a wonderful job caring for her. I am a current client of this provider

5 5 1

ELIZABETH S_14 2019-01-30 The services help me with my mobility. I like the CNA they send me. She is honest, shows up on time, and is caring. I am a current client of this provider

5 5 1

MICHAEL V_7 2019-01-28 Before, she was with another company, and they were pretty good. However, with the new company, they help me a whole lot because they have morning and evening shifts. I like how promptly they work. I greatly appreciate that because it gives me option to help my mom. I am a current client of this provider

5 5 1

LISA M_10 2019-01-14 I didn't think I was going to have to stress as much as I did. They definitely need to improve their communication. They also need to put more time into the caregivers they choose. I am a past client of this provider

5 2 1

MICHAEL R_4 2019-01-07 They would help him bathe and keep his room clean. The care they gave was wonderful, once they got here. We had difficulties with scheduling, though. When we called them they always said that they weren't sure when the caregivers would come. They said that they'd call us and let us know, but I had to call them. I am a past client of this provider

5 4 1

ANTOINE L 2018-12-18 I have no idea how they can have a greater impact. They seem like they care. I am a current client of this provider

5 4 1

BETTY W_6 2018-12-18 They could have called me to tell me they found someone for me. The caregivers sometimes don't show up. I am a current client of this provider

5 1 1

STACIE W 2018-12-07 They help me with my showers and they prepare my meals for me. They are inconsistent with the employees. It was a nightmare when we first started. We were going to drop them, but then we got a new caregiver. I am a current client of this provider

5 3 1

MARGARET L_4 2018-12-06 It makes a tremendous difference, and it gives my loved one a chance to talk to someone. The caregiver is able to come in and take care of my loved one. I am a current client of this provider

5 5 1

JOYCE W_2 2018-11-27 I think that they need to be more open with the caregivers about what is going on with me. They need to be made more aware of what they are walking into. They help me with my housecleaning because I cannot do it any longer. I like the care that I get. I also like the friendliness of the caregivers and the staff. I am a current client of this provider

5 4 1

APRIL C 2018-11-12 The caregivers have helped my loved one the most by being there to help her. They have friendly and helpful nurses. I just like the caregiver who comes and helps my mom. She comes and does a lot for her. I am a current client of this provider

5 5 1

GEORGIA S_1 2018-11-12 They help me by cleaning and taking care of me. I really like how the lady is here to help me. I am a current client of this provider

5 5 1

BARBARA F_15 2018-11-12 I feel like they did excellent. It was all good. I liked the explanation and the overall review of what the services were. I am a past client of this provider

5 5 1

VINCERETTA B 2018-10-31 I can't do this for myself, not even the little things like making my bed or sweeping. The way that they started me off was really good and they had an aide come for a week to see how it would be. I am a current client of this provider

5 5 1

BEATRICE R_1 2018-10-29 They could have come in and helped me. All they did when they came in was boss me around. They sent 30 caregivers over a one month period of time. It wouldn't recommended them at all. I am a past client of this provider

5 1 1

ALMA S_1 2018-10-24 They could get me a good nurse to come out every day. They never have anybody to come out. I am a current client of this provider

5 2 1

JULIA F_1 2018-09-24 Just being here with me helped because I couldn't be left here alone. At the time, the caregivers were on time and very attentive to my needs and the things I needed to have done. I am a past client of this provider

5 5 1

BRENDAN V 2018-09-21 They could mainly have someone here Monday, Wednesday, and Friday regularly. They need to be better at making sure people are staffed on certain days. Mainly, it happens on Mondays, Wednesdays and Fridays. They would call me the day before and tell me that someone was staffed. They would then call after and tell me that something feel through. That's mainly what I've been dealing with. I am a current client of this provider

5 3 1

ANTHONY S 2018-08-31 They are helpful. They come in everyday and help me out. They always call me and check on me to make sure everything is going good. I am a current client of this provider

5 5 1

NATALIE S 2018-08-23 They've been doing a good job on that. I have somebody come in in the morning and one in the evening, and they help me to get into the bed, and out of bed. They have been serving me alright, and whenever I send for the things that I need, they usually come on time. I am a current client of this provider

5 5 1

FRANCES R 2018-08-14 They do everything that I need and I don't need to ask for her help. I get good service and it is wonderful. I am a current client of this provider

5 5 1

SYLVIA W 2018-07-30 My loved one really needed somebody with them 24/7. They were able to get them to do things that they were reluctant to do. They were very prompt in their arrival, and they were very good to work with as far as scheduling. They were kind and compassionate. I am a past client of this provider

5 4 1

HANNAH A 2018-07-25 They clean my house, cook me food, and take me to the doctor. I just started with them a week ago and they are doing okay so far. I am a current client of this provider

5 5 1

HARRIET B 2018-07-19 There were a couple of caregivers in particular that were excellent. They found things to organize and help me with. I would recommend them based on my excellent experience with them. I am a past client of this provider

5 5 1

LESLIE R. H 2018-06-25 My life is limited and these services help me. With their help it's not so hard to get things done. They always give me the care I need. If my caregiver can't come, they always send another one. I am a current client of this provider

5 5 1

PEGGY S 2018-06-13 The caregivers helped me with bathing and with the laundry. They were very courteous and prompt when I needed someone to help me. They offered me more than I expected. The people they sent were pleasant, competent, and I had an excellent experience with them. I am a past client of this provider

5 5 1

PATRICIA G 2018-05-15 They do what I ask for, work hard, and are on time. If I ask a question, they will answer it for me. I am a current client of this provider

5 5 1

DARYL F 2018-05-15 I don't know what my life would be without them. They are there for me. The caregivers are there day after day and are dependable. I am a current client of this provider

5 5 1

Anonymous 2018-04-23 They need to have better people working for them. I have not had one satisfactory moment with this company. If they had better trained people that they could send to me, it would be good. I am a current client of this provider

5 1 1

MARY A 2018-04-19 I like the fact that the caregiver they have sent us is professional, dependable, and my mother doesn't have any concerns about her at all. It is really based on the caregiver, ours is excellent. The caregiver is able to do light housekeeping and also prepares meals for my mother. I am a current client of this provider

5 5 1

MICHELLE C_4 2018-03-26 When they started, it took them a month to find someone to provide me care. The caregivers could do their jobs, and get off their cell phones. They could be more patient. The last two caregivers have been very caring and concerned. I am a current client of this provider

5 3 1

GREGORY F 2018-03-19 They were pretty attentive. They were quickly able to get me to resources that I needed and kept me up to date. They were able to pick me up and take me to the hospital. The caregiver I had was very knowledgeable and friendly and made sure I got home safe. I am a past client of this provider

5 5 1

REGINA G 2018-02-26 I liked that they would call to check on me after they left and when they were not physically here. They were here when I needed them and helped me with things that I could not do for myself. I am a past client of this provider

5 4 1

BONNIE C 2017-12-14 Care Advantage was very well trained. Care Advantage was a tremendous help for me. They helped me by taking care of my loved one and her needs. I am a past client of this provider

5 5 1

PAUL B 2017-12-12 Some of the caregivers that work with my dad are awesome and some are just lazy and don't do much. The caregivers fix his meals which helps a lot. I am a current client of this provider

5 4 1

Anonymous 2017-11-21 Care Advantage has a variety of caregivers that are helpful. Care Advantage makes my life easier by helping with my everyday needs. I am a current client of this provider

5 5 1

MARGUERITE B 2017-11-21 Care Advantage provides good service. Normally, I don't need any help. When I do need somebody, Care Advantage will provide me with good care. I am a current client of this provider

5 5 1

HELEN M_14 2017-11-15 I would hesitate to recommend Care Advantage because I don't know about any other caregivers, but sometimes Care Advantage struggles to find caregivers that can work. I do know that they do the best that they can with what they have to work with. Some of the caregivers are better than others, but the services are helpful because my husband cannot work. He can not wash his back or feet in the shower, so the caregivers help him with those personal care problems. It is so helpful for me because I am here 24 hours, and it relieves me a little bit. I am a current client of this provider

5 4 1

SANDRA J 2017-11-13 I would tell a friend that I was very happy with Care Advantage, and that the caregivers were willing to do whatever I asked them to do. They were very nice and I really liked some of them, except for one. Care Advantage really helped me out when they were caring for me, and were willing to do whatever I asked them, and we got along really well with each other. I am a past client of this provider

5 4 1

MARILYNN V 2017-10-19 I have had several excellent caregiver that are knowledgeable. The caregivers do a lot for me and is very knowledgeable. My caregiver feeds me also. I am a current client of this provider

5 5 1

FLETCHER W_1 2017-10-16 Care Advantage is very friendly. Care Advantage is a great necessity to me. I am a current client of this provider

5 5 1

SHARON C_1 2017-08-16 Care Advantage is reasonably priced for what they provide, and the service has been really helpful to me in dealing with my disability. My disabilities are in my legs, so it prevents me from doing some things that require walking around or being on my feet. The caregivers will do things for me like make my bed, clean my shower, and do other things that are hard for me to do because of my disability. I am a current client of this provider

5 5 1

CAROLE F 2017-07-26 i would recommend Care Advantage because the caregivers were excellent for my mom. The services provided me with relief. I am a past client of this provider

5 4 1

ANNE B_4 2017-07-17 I was disappointed with what we got. I thought they didn't have a good grasp on things. The reliability of Care Advantage was not there. There was not enough consistency for me. They were only doing a few shifts but we never knew who was coming. I am a past client of this provider

5 1 1

ANNE O 2023-02-02 They do not know how to change a catheter. They send aides who do not like dogs. I am a current client of this provider

5 2 1

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Reviews of Care Advantage - Mechanicsville

136 Reviews Write a review

Home Care Reviews for Care Advantage - Mechanicsville

February 13, 2023

By VIRLEY C

I am a current client of this provider

It is more, they just sit with her. I always get an aide. I will say, they try to find help that fits your schedule.

Provider Response

We are there for you when you need us, we do our best to accommodate your needs with flexibility, Virley. Thank you for taking the time to leave this review.

February 09, 2023

By DOROTHY P_1

I am a past client of this provider

I like that she had someone staying with her to give her comfort. They could get more caregivers that could cover more weekends.

Provider Response

We are happy to hear that you found the process of care easy, we are honored that you chose us for care. Thank you for taking the time to leave this review, Dorothy.

February 02, 2023

By CJ P

I am a past client of this provider

He enjoyed being around Masood and enjoyed his cooking. They took really good care of him.

Provider Response

We are happy to hear that your loved one enjoyed the care services. Thank you for taking the time to leave this review, CJ.

January 23, 2023

By MYRTLE J

I am a current client of this provider

The services have been good so far. This agency is professional.

Provider Response

Thank you for taking the time to leave this wonderful review, Myrtle. Our office teams do their best to schedule caregivers when you need them, and to let you know of any changes.

January 19, 2023

By VINCENT S

I am a current client of this provider

I have spinal stenosis, so they help me stay easy on my spine. My caregiver is excellent, but she's leaving me on Monday.

Provider Response

We are honored that you chose us for home health care, Vincent. Thank you for taking the time to leave this review, we are always happy to provide quality care and keep in touch to ensure that you are satisfied with your care.

January 19, 2023

By LASONIA W

I am a current client of this provider

They do all of my daily care. I like my nurse.

Provider Response

Thank you for leaving this review Lasonia. Our caregivers do their best to keep you safe and happy in your home.

January 09, 2023

By Anonymous_6872

I am a current client of this provider

It's okay, I just have them once a week so they do not come every day. They vacuum and take out the trash. They could have more cleaning services that they offer.

Provider Response

We are happy to hear that you enjoy the services provided by the caregivers. Our caregiving team is trained and qualified to provide personal care services to you, but can also do light housekeeping. If you are interested in house cleaning services, the office team will be able to point you in the right direction. Thank you for leaving this feedback.

January 09, 2023

By YVONNE B

I am a current client of this provider

They get someone here to help me do things I can't. They keep me notified when things are changed and I can let them know when I have a change.

Provider Response

Yvonne, our caregivers enjoy assisting you when you need it. Our office team does their best to keep you up to date on your care. Thank you for taking the time to leave this review.

January 09, 2023

By HAROLD B_1

I am a current client of this provider

My dad has dementia, so he needs this. They are reliable. I just recommended them to somebody! We like that they are reliable.

Provider Response

Thank you for leaving this wonderful review, Harold. Our scheduling team does their best to ensure that you are taken care of by our incredible caregivers.

January 03, 2023

By ROSA F

I am a current client of this provider

They have helped by making sure she is eating and taking her meds. There are times when the agency does not have a replacement for when a caregiver calls out. My mom likes most of the caregivers and they are very professional.

Provider Response

Rosa, we are happy to hear that you and your loved one are benefitting from the care received. We are sorry that you have not had an excellent time with staffing and call-outs. Our office team does their best to fill cases when there is a caregiver available to fill the shift.

January 03, 2023

By JAMES S_3

I am a current client of this provider

They did everything within the means that we needed. They were easy to work with and easy to schedule.

Provider Response

James, thank you for leaving this wonderful review. Our caregiving and office teams do their best to make the care process easy for you. We are happy to hear that you enjoyed the services.

January 03, 2023

By VENETIA F

I am a current client of this provider

She makes things easier. They let me know what is going on and I love our caregiver. It took a while to find her.

Provider Response

Thank you for your very kind words, Venetia, we are honored that you chose us for care. Our caregivers love helping you get to appointments and we appreciate the referral. Please let us know how we can earn the fifth star.

December 20, 2022

By RUBY E

I am a current client of this provider

They have helped the most with interacting with her. I like the representative; she has one lady that comes twice a week that is great.

Provider Response

We are honored that you chose us for care, Ruby. Our caregiving and office teams do their best to provide the quality care your loved one deserves. Thank you for leaving this great review.

December 15, 2022

By JOHN H_3

I am a current client of this provider

The caregiver I have cooks for me. I like that some of the caregivers are good!

Provider Response

We are happy to hear that you enjoy the cooking of the caregiver we provide. They are always happy to help and provide quality care services. Thank you for leaving this review, John.

December 15, 2022

By GABIE C

I am a current client of this provider

The agency provides me with the people that I have, and I have two that I love. I think the agency does a great job, Diane is amazing.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

December 13, 2022

By PAUL I_1

I am a past client of this provider

The provider helped the most by just being there, and we just needed someone to be here with her. I liked this agency because they were very responsive and maintained the 24-hour care we needed.

Provider Response

Paul, thank you for this wonderful review. Our caregivers and office team were happy to assist you and your loved one and to be there for both of you.

December 07, 2022

By STACY E

I am a current client of this provider

They have a good attitude and experience. They are ready to work. I like the fact that they reach out to me. I like that they call and reach out to me after hours.

Provider Response

We are happy to hear that you are satisfied with the care and communication you are receiving, Stacy. Our caregiving and office team do their best to make sure you are getting the best care. Please let us know how we can earn that fifth star, thank you for leaving this wonderful review.

December 01, 2022

By VICTORIA M

I am a current client of this provider

She has become my primary driver. The service is great but it's just unaffordable.

Provider Response

Victoria, we are happy to hear that you enjoy the services. Our caregivers are trained to provide quality care and love to support you in your day, they are incredible. Thank you for taking the time to leave this feedback.

December 01, 2022

By FRED A

I am a current client of this provider

They have taken me to appointments, and they care for me after surgeries. There were other issues that no one realized that caused me to go back to the hospital. They were terrific. They are responsive, and the people they send are lovely.

Provider Response

Fred, thank you for this wonderful review, our caregivers are happy to be there for you when you need care. Thank you for choosing us for your care.

November 18, 2022

By EARL F

I am a current client of this provider

I would tell them they are good with the service I have now.

Provider Response

We are happy to hear that you are satisfied with the care that you are receiving, Earl. Our caregivers are trained to provide you with care that will make your life easier. Thank you for taking the time to leave this review.

November 18, 2022

By LAURA D

I am a past client of this provider

Whatever my parents allowed them to do was helpful. They were easy to communicate with, and the caregivers were very flexible.

Provider Response

We are happy to hear that the care process was simple and easy to communicate with our office teams. Thank you for leaving this excellent review, Laura.

November 10, 2022

By LOUIS O

I am a current client of this provider

Care Advantage could make my life easier by having more caregivers available. I would recommend Care Advantage more if they had better communication.

Provider Response

Louis, we are sorry to hear that you did not have a stellar experience with our teams. Our office team does their best to make sure you are receiving the care you need, we will communicate this with our teams to better understand the situation and how we can improve. Thank you for this feedback.

November 10, 2022

By Anonymous_6741

I am a current client of this provider

When we can't help, the agency picks up the slack for us. I like how quick the agency is to find replacements.

Provider Response

Thank you for this wonderful review, our care and office teams work together to make sure you and your loved ones are receiving proper care when you need it.

November 08, 2022

By JOYCE G_1

I am a current client of this provider

The provider has helped me by being with my mom since I work. I like that this agency returns my phone calls rather quickly.

Provider Response

We are happy to hear that our caregivers are able to provide quality care to your mother and give you peace of mind while you are away at work. Thank you for leaving this wonderful review, Joyce.

November 07, 2022

By ROY B

I am a current client of this provider

They help with my husband. They really work with you and try to provide you with the care you need.

Provider Response

Our care and office teams do their best to relieve stress and make sure you and your loved ones are taken care of. Thank you for choosing us for care, Roy.q

November 03, 2022

By CHARLENE F

I am a current client of this provider

They have made my life easier by sending the RNs out. I like that they have good nurses.

Provider Response

Our caregivers do their best to make sure that you are receiving proper care to make your life easier. Thank you for leaving this review, Charlene.

November 03, 2022

By MICHAEL T

I am a current client of this provider

They have provided aides. They check on me and make sure my aide is doing what she needs to do.

Provider Response

Michael, thank you for leaving this wonderful review. Our care and office teams do their best to make sure that you are safe and comfortable in your own home.

November 01, 2022

By ROBERT P_1

I am a past client of this provider

It made me more comfortable about my wife getting the care she needed. I never heard any complaints. Everything went well as far as I know.

Provider Response

We are happy to hear that you and your wife got the care and peace of mind you needed. Thank you for choosing Care Advantage and thank you for leaving this review, Robert.

October 18, 2022

By JACQUELINE J

I am a current client of this provider

She helps me with my bath and putting my clothes on. I like the aides.

Provider Response

We are happy to hear that you are enjoying the care provided. Our caregivers are trained to care for you and provide the services you need, Jacqueline. Thank you for leaving this wonderful review.

October 18, 2022

By SETTORES W

I am a current client of this provider

I really need the help because I only have one hand. They help me with dressing and vacuuming. I like that they sent me excellent caregivers.

Provider Response

Our office team does their best to make sure that you are receiving the care you need, Settores. We are happy to hear that you enjoyed the caregivers they sent. Thank you for taking the time to leave this review.

October 11, 2022

By AMY B_1

I am a past client of this provider

It was good service. Accompanying my mom and helping her was helpful. The first time we had gotten some help there was some miscommunication, but after that it was straightened out.

Provider Response

We are happy to hear that you were satisfied with the care that you received, Amy. Our office team does their best to make sure the process is simple, and we are happy to hear that the initial miscommunication was resolved.

October 11, 2022

By Anonymous_6597

I am a past client of this provider

They were there only to change him. We had issues when they changed him, they did not do a good job.

Provider Response

We are sorry to hear that your experience was not stellar. Our caregivers are trained to provide quality care, so if you could email us to let us know more, we are always looking to improve on our care. Thank you for taking the time to leave this feedback.

October 06, 2022

By SHAWN S

I am a current client of this provider

They are really flexible, and they communicate very well when things don't go as planned. I would like them to have consistency of people with showing up on time.

Provider Response

Our office teams do their best to communicate any changes that may occur to scheduling. We understand that consistent and reliable care is important and we will look into this as we are always looking to improve on our care. Thank you for taking the time to leave this feedback, Shawn.

October 06, 2022

By DAVID J_1

I am a current client of this provider

It has been good so far. It is very easy to schedule with you.

Provider Response

We are happy to hear that you have found scheduling and start of care easy, we do our best to make the process simple. Please let us know how we can earn that fifth star! Thank you for taking the time to leave this review, David.

October 03, 2022

By RICHARD D

I am a current client of this provider

They are okay. I would recommend them, they are a good agency.

Provider Response

Thank you for taking the time to leave this review, Richard. We are happy that you would recommend us, we appreciate it. Please let us know how we can earn that fifth star, email us about your experience.

September 23, 2022

By CHRISTINA B

I am a current client of this provider

Some days I can get up and walk around, and it makes me feel safer to get meals and get clean like I need to and they provide me companionship because I get lonely. I already recommend people. I like the 24 hour support line. I have had a wonderful experience with the aides they send me and the office is easy to talk to and they are professional.

Provider Response

We are honored that you chose us for care, Christina, thank you for leaving this wonderful review. Our caregivers and office team are there for you when you need it. We are happy to provide quality care for you and ensure that you are comfortable in your own home.

September 23, 2022

By PETER A

I am a current client of this provider

They help handle my personal care well, and I wouldn't have met the people I know now without them. The customer service was pretty good, and they were very responsive.

Provider Response

We are happy to hear that you enjoyed the care services provided. Our office teams do their best to ensure that you are well taken care of whenever you need it. Let us know how we can earn that fifth star!

September 09, 2022

By CAROLYN M

I am a current client of this provider

I like that the aids are screened to make sure they can do the job. They follow up if somebody's nurse can't come in, they are accommodating.

Provider Response

Thank you for taking the time to leave this review, Carolyn. Our caregivers and office teams do their best to ensure that you and your loved ones are receiving quality care, whenever you need it.

September 09, 2022

By TONYA R

I am a current client of this provider

They focus on me more. I like everything about them. The workers are very good.

Provider Response

We are happy to hear that you are satisfied with the care provided, our caregivers do their best to ensure that you are receiving quality care and are trained to assist you in what you need. Thank you for taking the time to leave this review, Tonya.

September 09, 2022

By CHERYL F

I am a current client of this provider

They help me get dressed. It takes a lot of weight of off me. I have a good aide. They will respect my wishes if I don't want anyone else.

Provider Response

Our caregivers are incredible and will help you with every day tasks to make you feel comfortable in your own home. We are happy to hear that you enjoy your caregiver. Thank you for taking the time to leave this review, Cheryl.

September 09, 2022

By Anonymous_6454

I am a current client of this provider

They take me to the store if I ask. I always feel better once they've left. I have been very satisfied with the care and service that they give me.

Provider Response

We are happy to hear that you enjoy the care and services provided by the caregivers. Thank you for taking the time to leave this review.

September 08, 2022

By Anonymous_6449

I am a current client of this provider

It has been a lot of help for me in daily life. I think that they could be more attentive.

Provider Response

We are sorry to hear that you did not have a stellar experience, if you could let us know more about your experience, we are always looking to improve on our care. Please email us at digital@careadvantageinc.com

September 01, 2022

By EDWARD G

I am a current client of this provider

The caregiver has helped a whole lot. The caregiver has helped the most by taking the client for a walk so he can get some exercise like his physician needs him to. It's a good match. I am not sure what the agency needs to improve on. We haven't really had too many issues. Communication has been good. I love that they have good communication skills, whether it is the office or the nurse.

Provider Response

We are happy to hear that you enjoy the services, Edward, our caregivers love to take care of your loved one, especially taking walks and getting the exercise. We are glad to hear that our communication is satisfactory, please let us know how we can earn that fifth star! Thank you for leaving this review.

September 01, 2022

By ADRIANE M

I am a current client of this provider

They always make sure someone is available for light housekeeping. They are friendly and always have someone available.

Provider Response

Thank you for taking the time to leave this review, Adriane. Our caregivers and office teams do their best to ensure that you are receiving consistent and reliable care, or housekeeping, whenever you need it.

September 01, 2022

By BRENDA C

I am a past client of this provider

I could hardly get up without her help. I had a wonderful experience, I had no problem.

Provider Response

We are happy to hear that the caregiver provided you the assistance and ability to move around, Brenda. They are trained to provide care that you need when you need it. Thank you for taking the time to leave this review.

September 01, 2022

By CARRIE D

I am a current client of this provider

The agency has given me security. I like this agency because the people are friendly.

Provider Response

We are happy to hear that we provide you a sense of security when it comes to care. Our caregivers love to assist you in your daily activities. Thank you for taking the time to leave this wonderful review, Carrie.

August 10, 2022

By TERESA W

I am a current client of this provider

She fixes my lunch. I like that their caregivers are nice.

Provider Response

We are so glad to hear about your positive experience with our caregivers, Teresa. They love to be able to provide care and food for you when you need it. Thank you for taking the time to leave this review.

August 10, 2022

By CAROL F

I am a current client of this provider

Care Advantage has made my experience positive by assigning a good caregiver. I like Care Advantage because they are reliable.

Provider Response

Thank you so much for the kind review, Carol. We are so honored to be able to assist you. We appreciate your time to leave us positive feedback!

August 10, 2022

By NATHAN B

I am a current client of this provider

Some of the caregivers are real good and they help me out a lot. They make sure I don't hurt myself. But the caregivers on the weekend don't do anything. They are real good and do what they are supposed to do.

Provider Response

We are sorry to hear that the caregivers on the weekend did not meet your expectations, Nathan. Our caregivers are trained to provide quality care and assistance, weekend or weekday. If you would like to tell us more about your experience, please email us.

August 04, 2022

By Anonymous_3805

I am a current client of this provider

It allows my mother to have freedom for when I'm busy. The aids are very friendly, open and knowledgeable.

Provider Response

Thank you so much for leaving this fantastic review. We are so glad that we were able to assist you in daily chores.

August 01, 2022

By GWENDOLYN J

I am a current client of this provider

They just need to make sure that I am having the care that I need. They can improve by making sure the caregivers are there to provide care.

Provider Response

Thank you for taking the time to leave this feedback, Gwendolyn. Our caregivers are trained and certified to provide quality care to you, so we are sorry to hear that you did not have a stellar experience. If you could email us at and let us know more, we would appreciate it.

August 01, 2022

By ANGLIEQUE M

I am a current client of this provider

It is phenomenal with my caregiver, she helps physically and mentally. She helps me stay out of my depression. They should hire better caregivers. When my worker is out I have to decline other people.

Provider Response

Thank you for leaving this review, Anglieque, we are happy to hear that you like the caregiver we provided. If you could let us know a little bit more about your experience with the other caregivers, we are always looking to improve on our care, please email us.

August 01, 2022

By PATRICIA S_2

I am a current client of this provider

They have been able to help my wife, she enjoys them. I like that they are reliable, they do what I need them to for my wife.

Provider Response

We are honored that you chose us for care, Patricia. Our caregivers are always looking to assist your loved one, when they need the care the most. Thank you for taking the time to leave this wonderful review.

July 15, 2022

By Anonymous_6231

I am a current client of this provider

I was disrespected by the caregiver from the company. I did talk to the CEO. They send people to help you. They don't do what they are supposed to do though.

Provider Response

We are very sorry to hear that your experience was less than stellar. Our caregivers are trained to provide quality care, which includes being respectful to clients. We are happy to hear that our leadership was able to work with you on this. Please let us know how your care is going, email us.

July 15, 2022

By MARY G

I am a current client of this provider

They care for her, provide companionship, and monitor her. I like that they are readily available.

Provider Response

Mary, We are honored that you chose our company to care for your mother. We will continue to deliver the 5 star service you expect from our company. Thank you for leaving us this review.

July 01, 2022

By Anonymous_5425

I am a current client of this provider

I like she takes good care of my husband. Our caregiver is very caring.

Provider Response

Thank you for leaving this excellent review. We are so glad that we could provide stellar service across the board to you and your family.

July 01, 2022

By BARBARA K_1

I am a current client of this provider

They help me with things taking me shopping or appointments that I have. I like that they try very hard to provide what you need and they are usually very successful.

Provider Response

We are honored that you chose us for care, Barbara, our caregivers do their best to ensure that you are receiving quality care. Our caregivers are incredible and are able to assist you in running errands. Thank you for leaving this wonderful review.

June 17, 2022

By LAVERNE W

I am a current client of this provider

They address any concerns that I've had for her. They have been able to replace caregivers when needed. I would definitely say communication and flexibility. They let me know if a caregiver will not be there in advance. They are really committed to making sure your family is taking care of.

Provider Response

We are honored that you chose us to provide care for your loved one. Our caregivers are incredible and our office teams do their best to schedule caregivers whenever your loved one needs care. Thank you for taking the time to leave this kind feedback.

June 10, 2022

By GLORIA L

I am a current client of this provider

They keep an eye on her which is very helpful. They are very flexible with our scheduling.

Provider Response

We are honored that you chose us for care of your loved one, we will continue to keep an eye on her whenever you need the assistance. We do our best to work around the schedule that you need, Gloria. Thank you for taking the time to leave this review.

June 03, 2022

By EDWARD M

I am a current client of this provider

She cleans the two bathrooms and wipes down the kitchen. I like the girl that comes every Wednesday. I don't know what I would do without her.

Provider Response

We are so glad to hear that you are satisfied with the caregiver and their cleaning. Our caregivers are incredible and know how to provide the best assistance. Thank you for taking the time to leave this review, Edward.

June 03, 2022

By SUSAN B_1

I am a current client of this provider

The most is really having an aid come in once a week, and it has helped me out a lot. I like that it is easy to talk to the people at the office and everyone is very pleasant and I have aids come out and they are really good too.

Provider Response

We are honored that you chose us for care, Susan. Our office team and caregivers are incredible, kind, and always willing to help when they can. Thank you for taking the time to leave this wonderful review.

June 03, 2022

By ANDRE' K

I am a current client of this provider

They take care of him when they're here and they change. I like that the staff are friendly and caring.

Provider Response

Thank you for taking the time to leave this review, Andre. We know that consistency and reliability of care is important to you and your loved one, which is why we do our best to provide quality caregivers. Please let us know what we can do to earn that fifth star.

June 01, 2022

By CAROLYN S

I am a past client of this provider

The caregivers helped the most with making sure my mother didn't get up out of bed by herself and escorting her to the bathroom since she is a fall risk. I particularly liked that they could take services in spite of a COVID diagnosis. I liked that we could call them at the last minute and they were able to send somebody right away or to halt services right away due to hospitalization or anything like that. They were very flexible and attentive.

Provider Response

We are honored that you chose us for care, Carolyn. Thank you for taking the time to leave this wonderful review. We were more than happy to provide care whenever it was needed and we did our best to work as fast as we could when you needed it.

February 02, 2022

By Anonymous_5715

I am a past client of this provider

The services were at a time when the client was in her final stages of life. We wanted her to be pain-free in her last hours of life. We needed there to be medication administered at certain times all throughout the night and the aide failed to do that twice. The medicine was already prepared, she just needed to give it to her. The caregivers could follow instructions better.

Provider Response

Thank you for taking the time to leave this feedback. We are sorry to hear about the loss of your loved one. Due to state regulations, our caregivers are not allowed to administer any medications to clients, they are only allowed to remind them to take the medications. We offer other services that allow nurses to come into the home and they are allowed to administer medication, but caregivers cannot.

December 02, 2021

By HOWARD T

I am a current client of this provider

I think being flexible with hours and days is helpful. They have good quality people.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad that you have enjoyed such a positive experience with our caregiver, they really will go above and beyond to make sure you are kept safe and well in your home.

October 04, 2021

By TONY A_1

I am a current client of this provider

I live by myself, and I'm old. The lady that comes has made signification improvements in my quality of life. She has transformed my place into a liveable place. I like that they seem to interact with me like a person and not a robot. They are personable.

Provider Response

Tonya, thank you for you kind words. We are so happy that our caregivers treat you with kindness and are very personable. We are honored to be able to deliver care for you.

June 10, 2021

By MICHELLE T

I am a current client of this provider

They could have more consistent aides, but she enjoys having the help. They have an inability to place people consistently, but I love the caregiver that she has.

Provider Response

Michelle, we are sorry to hear that you have not had a stellar experience. We understand that consistency is important for your loved ones, we will contact the office team to figure out a way to provide consistent care. Thank you for taking the time to leave this feedback.

May 06, 2021

By MELISSA B

I am a current client of this provider

The agency is helpful by giving me a peace of mind because I know my dad is getting the quality of care he needs. I like that they provide consistent care for my dad and whenever we needed a fill-in they have always found somebody.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

April 05, 2021

By JOYCE L

I am a current client of this provider

The fact that I'm in a wheelchair changes so many things in my life that I cannot do. My caregiver does them for me. They are very responsive and they are well organized. My aide appears and is very good at what she does. She is responsible and her connection with the company is good.

Provider Response

Thank you so much for taking the time to rate us 5 stars Joyce! We are honored to be able to help you and we look forward to continually providing superior customer service.

January 06, 2021

By MARTHA B

I am a current client of this provider

She helps with toileting, feeding, and bathing. The original set up of interviews was difficult. That was a year ago.

Provider Response

We are so happy that you had a great experience with our caregiver. Thank you for leaving us this feedback.

December 22, 2020

By Linda

I am a past client of this provider

We used Care Advantage's service for just 5 days. They came in from 7pm to 7am and then we had a friend come in and watch my dad during the day. One night they didn't have anybody to come, they said nobody can get there 'till 11 and I said, "What if he's totally bedridden or something, you can't just leave him for 4 hours with nobody there" but they didn't send anybody, and they said they didn't have anybody to send. I said, "You can't do that to people. I have a contract with you from 7pm to 7am." So in other words, we won't use them again. The billing was okay although they tried to bill me for those 4 hours that nobody showed up. I haven't paid the bill yet but I'm not going to pay those 4 hours. It was basically like a sitter, a caregiver who come in overnight just so my dad wasn't by himself. A couple recommend them to me and they were the least expensive which, I guess that's why. The caregiver herself was good. I always had a good experience with her but I would say that the Care Advantage was not dependable. I'm not going to use them again.

Provider Response

Linda, we are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed. If you are not satisfied, please email us so we may engage our leadership to make this a better, more positive experience for you.

December 05, 2020

By BETTY S

I am a current client of this provider

She only gets them on the weekends and they don't do that much. They don't have to do any housekeeping other than wash the dishes. They do socialize with her so that is good. They could be more attentive to my mother.

Provider Response

We were very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

November 09, 2020

By RUTH T

I am a current client of this provider

Getting her bowels to move has been the best. I get a kick out of all of them. They are great to my momma. I have as good of a time as my mom does.

Provider Response

We are so happy to see this great review. Thank you so much for taking the time to leave us this feedback.

August 06, 2020

By REBECCA T

I am a current client of this provider

She helps her with her meals. They are very personable and they check on us.

Provider Response

Rebecca, thank you for leaving this excellent review. We are so glad that we are able to assist your family.

July 08, 2020

By THELMA S

I am a current client of this provider

The people are good. They do stuff I can't do. This is the first time we've had them. They don't have a backup plan when someone can't come.

Provider Response

Thelma, thank you for taking to time to leave this review. We are happy to hear that our caregivers are able to assist you. We are sorry that you did not have an incredible experience regarding staffing, we will communicate this issue with our office teams.

July 08, 2020

By Anonymous_3922

I am a current client of this provider

The person that sees the client is very personable. Communication could be improved.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

June 17, 2020

By KATHY H

I am a current client of this provider

The most helpful part allows me to go to work and I know I have someone taking care of my mom. When we have weekend care, they have one person available, and if that person calls off, they will never have a substitute.

Provider Response

Kathy, thank you so much for taking the time to leave this feedback. We are so glad that we are able to assist you and your family and to give you ease of mind to go to work. We are sorry to hear that about the weekend staffing issue, we will communicate with the office teams to fix this.

April 07, 2020

By ROBERT R

I am a current client of this provider

I have someone to stay with the client at night so I can get some sleep. They are very good and efficient. They are always here on time.

Provider Response

Thank you for leaving this wonderful review Robert. We are so happy to be able to provide consistent and reliable care for you and your loved ones.

February 01, 2020

By Mary

I am a current client of this provider

We hired Care Advantage - Mechanicsville for my dad. Dad likes the caregiver, she's really sweet, really kind to my dad, and does exactly what we ask her. She comes a few days a week and does light housework, makes him breakfast and lunch, and hangs out with him.

Provider Response

Mary, thank you for leaving this review. We are so glad that we are able to provide an excellent caregiver for your father.

August 26, 2019

By SUSAN S

I am a current client of this provider

I couldn't make it without my nurse. She is fantastic. She cleans. She has a heart of gold and loves and cares for me. They are very good to deal with, and they are always helpful.

Provider Response

Thank you so much for these kind words! We are honored that we are able to assist you, Susan.

August 16, 2019

By JARRESS W

I am a current client of this provider

I needed someone to come out and do some laundry for me, take it to the laundromat, and bring it back. The person who did that was fantastic! Care advantage is fantastic! The person they send out is thoughtful.

Provider Response

We are so glad that we were able to help you in this way, Jarress. Thank you so much for the review!

July 31, 2019

By JEANETTE P_2

I am a current client of this provider

They have given me super caregivers lately. I love the people they send to me now. They get people for me right away.

July 18, 2019

By Anonymous

I am a current client of this provider

They send someone out to help me around the house and help me with my things. They are good. When I need them, they will send them.

June 19, 2019

By Anonymous_869

I am a current client of this provider

My sister works a full time job but she has to help me sometimes because they don't have enough nurses to cover if someone cant make it. I would like them to improve their communication skills. They don't communicate with the clients or each other. They need to have nurses who can fit well with the client and their needs.

Provider Response

Thank you for taking the time to provide this feedback. It is unfortunate, however, we are limited with some payer sources on what we are able to offer. Many third party payers do not offer holiday pay, and therefore, covering the holidays can be a bit of a challenge without that added incentive. I cannot address these issues directly as this is an anonymous review, however, I would encourage you to speak with the Administrator of your branch, Diane Waller. She can rectify most of what you have mentioned, and will do so swiftly if it is brought to her attention. Thank you for the opportunity to serve - we want to address these issues so that you are completely satisfied with the services you are receiving.

May 17, 2019

By MARY J_4

I am a current client of this provider

I am real happy with my girl. She helps me get a bath, changes my bed, washed my clothes, fixes my meals, and she is real good to me. I call and the phone rings many times before they answer, which is my biggest complaint.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service. We will speak to our teams about the phone issue. Thank you for letting us know.

April 12, 2019

By DAVID H_1

I am a current client of this provider

I think they can be better trained. One lady that came in didn't even have a high school diploma. Most of the caregivers that they have sent have problems remembering my instructions. Two of them couldn't even cook.

Provider Response

Thank you for taking the time to leave us this valuable feedback. We are sure we can improve this issue and focus on providing outstanding customer service as well. Please email us to let us know if this is not resolved.

March 26, 2019

By MARGARET L_1

I am a current client of this provider

They help her walk around. They take her to the bathroom, and they help her with everything. They are really good, and I have had no problem with them at all.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

March 13, 2019

By SHIRLEY H_1

I am a current client of this provider

They have helped in any way needed. If I needed to shower, they made sure I was okay while doing that because I am not safe doing that. They make sure that I have got somebody to watch me.

Provider Response

Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

February 25, 2019

By KATHLEEN P_1

I am a current client of this provider

They are there for me. They are efficient and on time.

Provider Response

Thanks for taking the time to acknowledge the great work of our caregivers. It is our goal that we provide you with the care and support you need each and every day and ensure you remain at home. We are always happy to hear such positive feedback, thank you.

February 25, 2019

By WILLIAM H_1

I am a current client of this provider

They do the laundry, make my bed, clean the bathroom and take the trash out. I have been completely satisfied. I like that they are cooperative and do what they have to do.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

February 25, 2019

By DAVID C_1

I am a current client of this provider

The young lady I have most of the time is sweet, very personable and easy to get along with. So far the people that have come to take care of me are really good.

Provider Response

Thank you so much for leaving us this positive review. We are so honored to serve your needs.

February 05, 2019

By APPLEGATE1

I am a current client of this provider

The company had done a wonderful job staffing my grandmother's case unexpectedly when we needed 24h care. All the aides showed up on time and did a wonderful job caring for her.

Provider Response

Thank you so much for your kind words. It was an honor to serve your family.

January 30, 2019

By ELIZABETH S_14

I am a current client of this provider

The services help me with my mobility. I like the CNA they send me. She is honest, shows up on time, and is caring.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 28, 2019

By MICHAEL V_7

I am a current client of this provider

Before, she was with another company, and they were pretty good. However, with the new company, they help me a whole lot because they have morning and evening shifts. I like how promptly they work. I greatly appreciate that because it gives me option to help my mom.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

January 14, 2019

By LISA M_10

I am a past client of this provider

I didn't think I was going to have to stress as much as I did. They definitely need to improve their communication. They also need to put more time into the caregivers they choose.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

January 07, 2019

By MICHAEL R_4

I am a past client of this provider

They would help him bathe and keep his room clean. The care they gave was wonderful, once they got here. We had difficulties with scheduling, though. When we called them they always said that they weren't sure when the caregivers would come. They said that they'd call us and let us know, but I had to call them.

Provider Response

We are so sorry that we didn't earn those 5 stars! However, we are so glad that you had amazing caregivers and we will be sure to work with our staffers in that office to ensure a more updated schedule.

December 18, 2018

By ANTOINE L

I am a current client of this provider

I have no idea how they can have a greater impact. They seem like they care.

Provider Response

Thank you for taking the time to provide this positive feedback. It is our pleasure to serve you, and we appreciate that opportunity.

December 18, 2018

By BETTY W_6

I am a current client of this provider

They could have called me to tell me they found someone for me. The caregivers sometimes don't show up.

Provider Response

Thank you for taking the time to leave this review, Betty. We know that having a caregiver is very important and their consistency is important, too. We will communicate this with the office team to find a solution and ensure that there is a better communication system.

December 07, 2018

By STACIE W

I am a current client of this provider

They help me with my showers and they prepare my meals for me. They are inconsistent with the employees. It was a nightmare when we first started. We were going to drop them, but then we got a new caregiver.

December 06, 2018

By MARGARET L_4

I am a current client of this provider

It makes a tremendous difference, and it gives my loved one a chance to talk to someone. The caregiver is able to come in and take care of my loved one.

Provider Response

This is such wonderful feedback! Thank you for taking the time to share your positive experience. We appreciate the opportunity to serve you!

November 27, 2018

By JOYCE W_2

I am a current client of this provider

I think that they need to be more open with the caregivers about what is going on with me. They need to be made more aware of what they are walking into. They help me with my housecleaning because I cannot do it any longer. I like the care that I get. I also like the friendliness of the caregivers and the staff.

Provider Response

Thank you for this feedback. We will ensure that the caregivers receive more detailed information as it relates to your situation. It's feedback like this that helps us get better. We are so pleased to hear that the caregivers have been doing a good job.

November 12, 2018

By APRIL C

I am a current client of this provider

The caregivers have helped my loved one the most by being there to help her. They have friendly and helpful nurses. I just like the caregiver who comes and helps my mom. She comes and does a lot for her.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

November 12, 2018

By GEORGIA S_1

I am a current client of this provider

They help me by cleaning and taking care of me. I really like how the lady is here to help me.

Provider Response

Thank you for the opportunity to serve you. It is our pleasure, and we appreciate the positive feedback.

November 12, 2018

By BARBARA F_15

I am a past client of this provider

I feel like they did excellent. It was all good. I liked the explanation and the overall review of what the services were.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

October 31, 2018

By VINCERETTA B

I am a current client of this provider

I can't do this for myself, not even the little things like making my bed or sweeping. The way that they started me off was really good and they had an aide come for a week to see how it would be.

October 29, 2018

By BEATRICE R_1

I am a past client of this provider

They could have come in and helped me. All they did when they came in was boss me around. They sent 30 caregivers over a one month period of time. It wouldn't recommended them at all.

Provider Response

We are sorry to hear about you experience with our caregivers, Beatrice. We do our best to match our caregivers to the clients to ensure that they are a good match, so we are sorry that it is taking a bit longer. Our caregivers are trained to provide care to you and they should not be bossing you around. We will communicate this with the office team to determine how we can resolve this. Thank you for taking the time to leave this review.

October 24, 2018

By ALMA S_1

I am a current client of this provider

They could get me a good nurse to come out every day. They never have anybody to come out.

Provider Response

We are so sorry you did not have an exemplary experience with our care teams. Please let us know any additional details about your specific case so that we may communicate, train, and execute even better service. Please contact us.

September 24, 2018

By JULIA F_1

I am a past client of this provider

Just being here with me helped because I couldn't be left here alone. At the time, the caregivers were on time and very attentive to my needs and the things I needed to have done.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

September 21, 2018

By BRENDAN V

I am a current client of this provider

They could mainly have someone here Monday, Wednesday, and Friday regularly. They need to be better at making sure people are staffed on certain days. Mainly, it happens on Mondays, Wednesdays and Fridays. They would call me the day before and tell me that someone was staffed. They would then call after and tell me that something feel through. That's mainly what I've been dealing with.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

August 31, 2018

By ANTHONY S

I am a current client of this provider

They are helpful. They come in everyday and help me out. They always call me and check on me to make sure everything is going good.

August 23, 2018

By NATALIE S

I am a current client of this provider

They've been doing a good job on that. I have somebody come in in the morning and one in the evening, and they help me to get into the bed, and out of bed. They have been serving me alright, and whenever I send for the things that I need, they usually come on time.

August 14, 2018

By FRANCES R

I am a current client of this provider

They do everything that I need and I don't need to ask for her help. I get good service and it is wonderful.

July 30, 2018

By SYLVIA W

I am a past client of this provider

My loved one really needed somebody with them 24/7. They were able to get them to do things that they were reluctant to do. They were very prompt in their arrival, and they were very good to work with as far as scheduling. They were kind and compassionate.

July 25, 2018

By HANNAH A

I am a current client of this provider

They clean my house, cook me food, and take me to the doctor. I just started with them a week ago and they are doing okay so far.

July 19, 2018

By HARRIET B

I am a past client of this provider

There were a couple of caregivers in particular that were excellent. They found things to organize and help me with. I would recommend them based on my excellent experience with them.

June 25, 2018

By LESLIE R. H

I am a current client of this provider

My life is limited and these services help me. With their help it's not so hard to get things done. They always give me the care I need. If my caregiver can't come, they always send another one.

June 13, 2018

By PEGGY S

I am a past client of this provider

The caregivers helped me with bathing and with the laundry. They were very courteous and prompt when I needed someone to help me. They offered me more than I expected. The people they sent were pleasant, competent, and I had an excellent experience with them.

May 15, 2018

By PATRICIA G

I am a current client of this provider

They do what I ask for, work hard, and are on time. If I ask a question, they will answer it for me.

May 15, 2018

By DARYL F

I am a current client of this provider

I don't know what my life would be without them. They are there for me. The caregivers are there day after day and are dependable.

April 23, 2018

By Anonymous

I am a current client of this provider

They need to have better people working for them. I have not had one satisfactory moment with this company. If they had better trained people that they could send to me, it would be good.

Provider Response

I am so sorry to hear that your experience with our agency has been poor thus far. I would love to make this right for you. If you would be so kind to reach out to me directly so that I can take measures to ensure that you can be satisfied with the services you receive going forward. I will look forward to speaking with you soon. Thank you for taking the time to share this important feedback.

April 19, 2018

By MARY A

I am a current client of this provider

I like the fact that the caregiver they have sent us is professional, dependable, and my mother doesn't have any concerns about her at all. It is really based on the caregiver, ours is excellent. The caregiver is able to do light housekeeping and also prepares meals for my mother.

March 26, 2018

By MICHELLE C_4

I am a current client of this provider

When they started, it took them a month to find someone to provide me care. The caregivers could do their jobs, and get off their cell phones. They could be more patient. The last two caregivers have been very caring and concerned.

March 19, 2018

By GREGORY F

I am a past client of this provider

They were pretty attentive. They were quickly able to get me to resources that I needed and kept me up to date. They were able to pick me up and take me to the hospital. The caregiver I had was very knowledgeable and friendly and made sure I got home safe.

February 26, 2018

By REGINA G

I am a past client of this provider

I liked that they would call to check on me after they left and when they were not physically here. They were here when I needed them and helped me with things that I could not do for myself.

December 14, 2017

By BONNIE C

I am a past client of this provider

Care Advantage was very well trained. Care Advantage was a tremendous help for me. They helped me by taking care of my loved one and her needs.

December 12, 2017

By PAUL B

I am a current client of this provider

Some of the caregivers that work with my dad are awesome and some are just lazy and don't do much. The caregivers fix his meals which helps a lot.

November 21, 2017

By Anonymous

I am a current client of this provider

Care Advantage has a variety of caregivers that are helpful. Care Advantage makes my life easier by helping with my everyday needs.

November 21, 2017

By MARGUERITE B

I am a current client of this provider

Care Advantage provides good service. Normally, I don't need any help. When I do need somebody, Care Advantage will provide me with good care.

November 15, 2017

By HELEN M_14

I am a current client of this provider

I would hesitate to recommend Care Advantage because I don't know about any other caregivers, but sometimes Care Advantage struggles to find caregivers that can work. I do know that they do the best that they can with what they have to work with. Some of the caregivers are better than others, but the services are helpful because my husband cannot work. He can not wash his back or feet in the shower, so the caregivers help him with those personal care problems. It is so helpful for me because I am here 24 hours, and it relieves me a little bit.

November 13, 2017

By SANDRA J

I am a past client of this provider

I would tell a friend that I was very happy with Care Advantage, and that the caregivers were willing to do whatever I asked them to do. They were very nice and I really liked some of them, except for one. Care Advantage really helped me out when they were caring for me, and were willing to do whatever I asked them, and we got along really well with each other.

October 19, 2017

By MARILYNN V

I am a current client of this provider

I have had several excellent caregiver that are knowledgeable. The caregivers do a lot for me and is very knowledgeable. My caregiver feeds me also.

October 16, 2017

By FLETCHER W_1

I am a current client of this provider

Care Advantage is very friendly. Care Advantage is a great necessity to me.

August 16, 2017

By SHARON C_1

I am a current client of this provider

Care Advantage is reasonably priced for what they provide, and the service has been really helpful to me in dealing with my disability. My disabilities are in my legs, so it prevents me from doing some things that require walking around or being on my feet. The caregivers will do things for me like make my bed, clean my shower, and do other things that are hard for me to do because of my disability.

July 26, 2017

By CAROLE F

I am a past client of this provider

i would recommend Care Advantage because the caregivers were excellent for my mom. The services provided me with relief.

July 17, 2017

By ANNE B_4

I am a past client of this provider

I was disappointed with what we got. I thought they didn't have a good grasp on things. The reliability of Care Advantage was not there. There was not enough consistency for me. They were only doing a few shifts but we never knew who was coming.

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Home Health Reviews for Care Advantage - Mechanicsville

February 02, 2023

By ANNE O

I am a current client of this provider

They do not know how to change a catheter. They send aides who do not like dogs.

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About Care Advantage - Mechanicsville

Mechanicsville, Virginia, is a friendly community outside RVA, and is enjoying a boom in development. From Rutland and other developments around Atlee Station to rural communities down Route 360 and beyond, Mechanicsville is a thriving community to call home.

We’re proud to offer Mechanicsville residents in-home care services ranging from CNAs and PCAs to skilled nurses who can provide a full gamut of medical support. Our advantage is that we offer flexibility and custom services to meet your needs, whatever they are.

Serving:

Hanover

Henrico (east)

City of Richmond

New Kent

Quinton

Providence Forge

King William

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Photos of Care Advantage - Mechanicsville

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Services and Amenities of Care Advantage - Mechanicsville

Health services

Physical Therapy

Rates

Hourly Rate: $21 $27/Hour

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
In Home Health
Physical Therapy
Occupational Therapy

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Blood Work And Other Medical Care
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

In Person Interviews
Reference Checks
Driving Record Check
Drug Screening

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Validation Techniques