Care Advantage - Mechanicsville

CARMENE G

They need better consistency. They need to hire more help, and they need to check on how things are going with the nurses and the patients.

SHAWN S

I wouldn't be able to keep working without it. I like the fact that there are multiple that can cover in case of outages.

THOMAS R_1

The one day I had the CNA, she was an immense help. They couldn't find someone for me to come help. They can be better at scheduling and tell their CNA more information about the client.

IRIS C_1

It is very helpful because so far I have not fallen this month or last. When I met them and got to know them, they were very good.

BESSIE W

I'd like them to give her a full bath and give her lotion and take care of her better. They need to be able to get you help, and if they can't get you anyone, they shouldn't lie. They shouldn't call at the last minute and say that they don't have anybody.

RICHARD D

Having someone to clean up around here and everything is helpful. They should show up every time. Half the time, I don't get them.

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GALE B

They had good attitudes and were friendly towards us. I can't think of anything they could have improved on. I liked that they were always on time.

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KAY Y

I am not sure how the caregivers could have had a greater impact. They were there to make sure the client stayed as comfortable as he could. I am not sure what the agency needed to improve on. I liked that they did what they were supposed to do.

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Anonymous_7277

The office is helpful because I tend to forget things, and they are quick to rectify schedules. The girl is great, and my mom loves her. I would recommend them because they have been really easy to deal with.

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JANE D

The caregiver and my mother-in-law get along very well. I like that Care Advantage calls you if they are going to be ten minutes late, or if something goes wrong and they need to find you somebody. They don't leave you hanging.

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Anonymous_7625

The caregiver takes care of Roni's safety. Our caregiver has been more proactive, and has been more engaged.

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JAMES S_3

The provider helped the most by keeping me company. One thing I would tell a friend is that the agency is reliable.

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SHIRLEY H

The lady who called and complained ended up not showing up the following day. They left at 7 instead of 9. It was just one thing after another. The first day the nurse took care of her, she texted me 7 times saying my mom was being combative, and she couldn't move her.

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STANFORD D

I like that they would send the same caregiver each time. I liked that they were very good and stayed with him the whole time.

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FLORENCE T

It was definitely helpful and they were here for 4 hours. They did everything that was asked of them, and some were above and beyond. I don't have much to offer, she didn't need a nurse, she just needed someone to sit with her.

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DEBRA B

They helped with being there for an amount of time so I could leave and get things done. She needed someone with her all the time. In the end, it seemed like they were flexible with changing the amount of time they came over.

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JAMES H_4

They could've had people come when they were supposed to. They don't communicate and people come late.

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ROBERT T

They were here so I could leave, go to my doctor's appointments, and get a break. I liked that they were willing to accommodate our needs.

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SEAN M

It worked well with just alleviating some caregiver duties from myself. There were a fair amount of callouts. Overall, the providers that came were pretty good.

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MARK S_1

Knowing that someone was there, and he was not at the house by himself. I like that they were attentive and easy to work with.

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KNOWLEDYE T

I think better response time and more reliable workers would be better.

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Anonymous_7570

The services are very necessary. They have helped the most with transfers. We've had some trouble with some of the caregivers in the home.

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Anonymous_7576

They can make it clear with the staff what they are supposed to be doing. They don't have a lot of staff. They don't seem to do a lot of managing for the staff.

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MOLLY H

They could improve communication. She comes only one day a week. They provided the services they advertised.

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VICKIE C

The agency has made the experience positive by sending quality caregivers. I like this agency because they did what they said they would do.

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VENETIA F

Bebe is a godsend. She has this way of dealing with mom, like if mom doesn't want to take a shower, she would say" well let's go in there". She breaks it down. Our caregiver is excellent. Diane is real good about letting me know about what is coming up.

GLORIA B_1

They help her with things that she cannot do around the house. They also provide a companion, someone for her to talk to during the day. One thing that I like is their ability to assist her with her needs.

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Anonymous_7452

We enjoyed the first caregiver, but not the second one. I liked that they came right away after we called them.

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ANN E

They have helped the most with having someone be there with her, she is 91 years old. I like that everyone has been very nice.

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THOMAS G

Sometimes they were loud, in our house we are quieter. They were in excellent in taking care and keeping a keen eye on him. This is the first time I've had any kind of contact with this service. I didn't know what to expect, but when the first lady arrived, I was so happy to see her. She was a little strange though and I didn't feel very comfortable with her. She was gone the next day. The other ones have been wonderful. I'd highly recommend Kathy.

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GARY W

They can require less than four-hour minimum. I would like to see them not have last-minute changes and they promised me the same person. I had to keep retraining the caregivers.

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Anonymous_7458

They had flexible scheduling and found people who could do the care activities my wife needed. A couple of the people they sent weren't very well qualified.

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TONY A_1

Her attitude and her uplifting inspiration have helped the most. She keeps me feeling positive. I like the care which they have attended to my health and well-being.

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CAROL L_1

They gave me some free time. I liked that they were on time they were easy to work with, and my wife enjoyed having them.

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ELEANOR B_1

They do things for my mother that she will not allow me to do. They've been pretty spot on but we only use them on the weekend.

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FLORA F

They've helped me in coning back from the hospital. They have very good service, the people are just very easy to work with.

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Anonymous_6449

She defiantly needed help, so having caregivers come to her house she got to stay home. We didn't know we could choose what caregivers from Care Advantage she could get.

VIRGINIA S

They could provide service and have service providers actually show up. I would prefer that do they do not lie to get customers.

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GLADYS D

The most helpful has been the service being really good. I like that they are very good and make me feel comfortable and safe.

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Anonymous_6454

It was a lot helpful to me. Over all, they were very friendly and willing to do their job. They have a very good program and I am pleased with everyone who came. They have done their jobs and have been respectful. They have a good senior care program.

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TYROME B

They treat me like gold. The most helpful has been the fact that I can walk again. The nurses are polite and nice.

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LINDA G

They have made an impact on her by helping us to get her out of bed. That way, she is not in her bed 24 hours a day. I like that Care Advantage sends us caregivers. We are satisfied with the caregivers.

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RICHARD C_2

They prevent him from falling. I like their responsiveness, quality of service and professionalism.

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SUZANNE H

Just being present has helped. I like that they have given consistent care.

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GLORIA L

It fulfilled a need for us. They were very convenient.

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KELLY M

I need it for certain things like showering and transferring to the toilet. I wish I could get the same aide. I have to show each one over and over. They always try to get someone to help.

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CLARICE L

My mother has dementia, and I don't have to worry when they're there. I like their ease of use and how accommodating they are.

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CAROL F

They provide the care I need. They care for me.

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VIRLEY C

It is more, they just sit with her. I always get an aide. I will say, they try to find help that fits your schedule.

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DOROTHY P_1

I like that she had someone staying with her to give her comfort. They could get more caregivers that could cover more weekends.

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ANNE O

They do not know how to change a catheter. They send aides who do not like dogs.

CJ P

He enjoyed being around Masood and enjoyed his cooking. They took really good care of him.

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MYRTLE J

The services have been good so far. This agency is professional.

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VINCENT S

I have spinal stenosis, so they help me stay easy on my spine. My caregiver is excellent, but she's leaving me on Monday.

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LASONIA W

They do all of my daily care. I like my nurse.

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Anonymous_6872

It's okay, I just have them once a week so they do not come every day. They vacuum and take out the trash. They could have more cleaning services that they offer.

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YVONNE B

They get someone here to help me do things I can't. They keep me notified when things are changed and I can let them know when I have a change.

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HAROLD B_1

My dad has dementia, so he needs this. They are reliable. I just recommended them to somebody! We like that they are reliable.

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ROSA F

They have helped by making sure she is eating and taking her meds. There are times when the agency does not have a replacement for when a caregiver calls out. My mom likes most of the caregivers and they are very professional.

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RUBY E

They have helped the most with interacting with her. I like the representative; she has one lady that comes twice a week that is great.

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JOHN H_3

The caregiver I have cooks for me. I like that some of the caregivers are good!

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GABIE C

The agency provides me with the people that I have, and I have two that I love. I think the agency does a great job, Diane is amazing.

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PAUL I_1

The provider helped the most by just being there, and we just needed someone to be here with her. I liked this agency because they were very responsive and maintained the 24-hour care we needed.

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STACY E

They have a good attitude and experience. They are ready to work. I like the fact that they reach out to me. I like that they call and reach out to me after hours.

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VICTORIA M

She has become my primary driver. The service is great but it's just unaffordable.

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FRED A

They have taken me to appointments, and they care for me after surgeries. There were other issues that no one realized that caused me to go back to the hospital. They were terrific. They are responsive, and the people they send are lovely.

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EARL F

I would tell them they are good with the service I have now.

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LAURA D

Whatever my parents allowed them to do was helpful. They were easy to communicate with, and the caregivers were very flexible.

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LOUIS O

Care Advantage could make my life easier by having more caregivers available. I would recommend Care Advantage more if they had better communication.

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Anonymous_6741

When we can't help, the agency picks up the slack for us. I like how quick the agency is to find replacements.

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JOYCE G_1

The provider has helped me by being with my mom since I work. I like that this agency returns my phone calls rather quickly.

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ROY B

They help with my husband. They really work with you and try to provide you with the care you need.

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CHARLENE F

They have made my life easier by sending the RNs out. I like that they have good nurses.

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MICHAEL T

They have provided aides. They check on me and make sure my aide is doing what she needs to do.

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ROBERT P_1

It made me more comfortable about my wife getting the care she needed. I never heard any complaints. Everything went well as far as I know.

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JACQUELINE J

She helps me with my bath and putting my clothes on. I like the aides.

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SETTORES W

I really need the help because I only have one hand. They help me with dressing and vacuuming. I like that they sent me excellent caregivers.

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AMY B_1

It was good service. Accompanying my mom and helping her was helpful. The first time we had gotten some help there was some miscommunication, but after that it was straightened out.

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Anonymous_6597

They were there only to change him. We had issues when they changed him, they did not do a good job.

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DAVID J_1

It has been good so far. It is very easy to schedule with you.

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CHRISTINA B

Some days I can get up and walk around, and it makes me feel safer to get meals and get clean like I need to and they provide me companionship because I get lonely. I already recommend people. I like the 24 hour support line. I have had a wonderful experience with the aides they send me and the office is easy to talk to and they are professional.

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PETER A

They help handle my personal care well, and I wouldn't have met the people I know now without them. The customer service was pretty good, and they were very responsive.

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CAROLYN M

I like that the aids are screened to make sure they can do the job. They follow up if somebody's nurse can't come in, they are accommodating.

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TONYA R

They focus on me more. I like everything about them. The workers are very good.

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CHERYL F

They help me get dressed. It takes a lot of weight of off me. I have a good aide. They will respect my wishes if I don't want anyone else.

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EDWARD G

The caregiver has helped a whole lot. The caregiver has helped the most by taking the client for a walk so he can get some exercise like his physician needs him to. It's a good match. I am not sure what the agency needs to improve on. We haven't really had too many issues. Communication has been good. I love that they have good communication skills, whether it is the office or the nurse.

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ADRIANE M

They always make sure someone is available for light housekeeping. They are friendly and always have someone available.

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BRENDA C

I could hardly get up without her help. I had a wonderful experience, I had no problem.

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CARRIE D

The agency has given me security. I like this agency because the people are friendly.

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TERESA W

She fixes my lunch. I like that their caregivers are nice.

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NATHAN B

Some of the caregivers are real good and they help me out a lot. They make sure I don't hurt myself. But the caregivers on the weekend don't do anything. They are real good and do what they are supposed to do.

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Anonymous_3805

It allows my mother to have freedom for when I'm busy. The aids are very friendly, open and knowledgeable.

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GWENDOLYN J

They just need to make sure that I am having the care that I need. They can improve by making sure the caregivers are there to provide care.

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PATRICIA S_2

They have been able to help my wife, she enjoys them. I like that they are reliable, they do what I need them to for my wife.

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Anonymous_6231

I was disrespected by the caregiver from the company. I did talk to the CEO. They send people to help you. They don't do what they are supposed to do though.

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MARY G

They care for her, provide companionship, and monitor her. I like that they are readily available.

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Anonymous_5425

I like she takes good care of my husband. Our caregiver is very caring.

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BARBARA K_1

They help me with things taking me shopping or appointments that I have. I like that they try very hard to provide what you need and they are usually very successful.

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LAVERNE W

They address any concerns that I've had for her. They have been able to replace caregivers when needed. I would definitely say communication and flexibility. They let me know if a caregiver will not be there in advance. They are really committed to making sure your family is taking care of.

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EDWARD M

She cleans the two bathrooms and wipes down the kitchen. I like the girl that comes every Wednesday. I don't know what I would do without her.

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SUSAN B_1

The most is really having an aid come in once a week, and it has helped me out a lot. I like that it is easy to talk to the people at the office and everyone is very pleasant and I have aids come out and they are really good too.

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ANDRE' K

They take care of him when they're here and they change. I like that the staff are friendly and caring.

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CAROLYN S

The caregivers helped the most with making sure my mother didn't get up out of bed by herself and escorting her to the bathroom since she is a fall risk. I particularly liked that they could take services in spite of a COVID diagnosis. I liked that we could call them at the last minute and they were able to send somebody right away or to halt services right away due to hospitalization or anything like that. They were very flexible and attentive.

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Anonymous_5715

The services were at a time when the client was in her final stages of life. We wanted her to be pain-free in her last hours of life. We needed there to be medication administered at certain times all throughout the night and the aide failed to do that twice. The medicine was already prepared, she just needed to give it to her. The caregivers could follow instructions better.

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HOWARD T

I think being flexible with hours and days is helpful. They have good quality people.

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MICHELLE T

They could have more consistent aides, but she enjoys having the help. They have an inability to place people consistently, but I love the caregiver that she has.

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MELISSA B

The agency is helpful by giving me a peace of mind because I know my dad is getting the quality of care he needs. I like that they provide consistent care for my dad and whenever we needed a fill-in they have always found somebody.

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JOYCE L

The fact that I'm in a wheelchair changes so many things in my life that I cannot do. My caregiver does them for me. They are very responsive and they are well organized. My aide appears and is very good at what she does. She is responsible and her connection with the company is good.

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MARTHA B

She helps with toileting, feeding, and bathing. The original set up of interviews was difficult. That was a year ago.

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Linda

We used Care Advantage's service for just 5 days. They came in from 7pm to 7am and then we had a friend come in and watch my dad during the day. One night they didn't have anybody to come, they said nobody can get there 'till 11 and I said, "What if he's totally bedridden or something, you can't just leave him for 4 hours with nobody there" but they didn't send anybody, and they said they didn't have anybody to send. I said, "You can't do that to people. I have a contract with you from 7pm to 7am." So in other words, we won't use them again. The billing was okay although they tried to bill me for those 4 hours that nobody showed up. I haven't paid the bill yet but I'm not going to pay those 4 hours. It was basically like a sitter, a caregiver who come in overnight just so my dad wasn't by himself. A couple recommend them to me and they were the least expensive which, I guess that's why. The caregiver herself was good. I always had a good experience with her but I would say that the Care Advantage was not dependable. I'm not going to use them again.

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BETTY S

She only gets them on the weekends and they don't do that much. They don't have to do any housekeeping other than wash the dishes. They do socialize with her so that is good. They could be more attentive to my mother.

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RUTH T

Getting her bowels to move has been the best. I get a kick out of all of them. They are great to my momma. I have as good of a time as my mom does.

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REBECCA T

She helps her with her meals. They are very personable and they check on us.

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THELMA S

The people are good. They do stuff I can't do. This is the first time we've had them. They don't have a backup plan when someone can't come.

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Anonymous_3922

The person that sees the client is very personable. Communication could be improved.

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KATHY H

The most helpful part allows me to go to work and I know I have someone taking care of my mom. When we have weekend care, they have one person available, and if that person calls off, they will never have a substitute.

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ROBERT R

I have someone to stay with the client at night so I can get some sleep. They are very good and efficient. They are always here on time.

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Mary

We hired Care Advantage - Mechanicsville for my dad. Dad likes the caregiver, she's really sweet, really kind to my dad, and does exactly what we ask her. She comes a few days a week and does light housework, makes him breakfast and lunch, and hangs out with him.

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SUSAN S

I couldn't make it without my nurse. She is fantastic. She cleans. She has a heart of gold and loves and cares for me. They are very good to deal with, and they are always helpful.

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JARRESS W

I needed someone to come out and do some laundry for me, take it to the laundromat, and bring it back. The person who did that was fantastic! Care advantage is fantastic! The person they send out is thoughtful.

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JEANETTE P_2

They have given me super caregivers lately. I love the people they send to me now. They get people for me right away.

Anonymous

They send someone out to help me around the house and help me with my things. They are good. When I need them, they will send them.

Anonymous_869

My sister works a full time job but she has to help me sometimes because they don't have enough nurses to cover if someone cant make it. I would like them to improve their communication skills. They don't communicate with the clients or each other. They need to have nurses who can fit well with the client and their needs.

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MARY J_4

I am real happy with my girl. She helps me get a bath, changes my bed, washed my clothes, fixes my meals, and she is real good to me. I call and the phone rings many times before they answer, which is my biggest complaint.

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DAVID H_1

I think they can be better trained. One lady that came in didn't even have a high school diploma. Most of the caregivers that they have sent have problems remembering my instructions. Two of them couldn't even cook.

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MARGARET L_1

They help her walk around. They take her to the bathroom, and they help her with everything. They are really good, and I have had no problem with them at all.

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SHIRLEY H_1

They have helped in any way needed. If I needed to shower, they made sure I was okay while doing that because I am not safe doing that. They make sure that I have got somebody to watch me.

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KATHLEEN P_1

They are there for me. They are efficient and on time.

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WILLIAM H_1

They do the laundry, make my bed, clean the bathroom and take the trash out. I have been completely satisfied. I like that they are cooperative and do what they have to do.

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DAVID C_1

The young lady I have most of the time is sweet, very personable and easy to get along with. So far the people that have come to take care of me are really good.

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APPLEGATE1

The company had done a wonderful job staffing my grandmother's case unexpectedly when we needed 24h care. All the aides showed up on time and did a wonderful job caring for her.

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ELIZABETH S_14

The services help me with my mobility. I like the CNA they send me. She is honest, shows up on time, and is caring.

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MICHAEL V_7

Before, she was with another company, and they were pretty good. However, with the new company, they help me a whole lot because they have morning and evening shifts. I like how promptly they work. I greatly appreciate that because it gives me option to help my mom.

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LISA M_10

I didn't think I was going to have to stress as much as I did. They definitely need to improve their communication. They also need to put more time into the caregivers they choose.

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MICHAEL R_4

They would help him bathe and keep his room clean. The care they gave was wonderful, once they got here. We had difficulties with scheduling, though. When we called them they always said that they weren't sure when the caregivers would come. They said that they'd call us and let us know, but I had to call them.

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ANTOINE L

I have no idea how they can have a greater impact. They seem like they care.

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BETTY W_6

They could have called me to tell me they found someone for me. The caregivers sometimes don't show up.

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STACIE W

They help me with my showers and they prepare my meals for me. They are inconsistent with the employees. It was a nightmare when we first started. We were going to drop them, but then we got a new caregiver.

MARGARET L_4

It makes a tremendous difference, and it gives my loved one a chance to talk to someone. The caregiver is able to come in and take care of my loved one.

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JOYCE W_2

I think that they need to be more open with the caregivers about what is going on with me. They need to be made more aware of what they are walking into. They help me with my housecleaning because I cannot do it any longer. I like the care that I get. I also like the friendliness of the caregivers and the staff.

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APRIL C

The caregivers have helped my loved one the most by being there to help her. They have friendly and helpful nurses. I just like the caregiver who comes and helps my mom. She comes and does a lot for her.

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GEORGIA S_1

They help me by cleaning and taking care of me. I really like how the lady is here to help me.

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BARBARA F_15

I feel like they did excellent. It was all good. I liked the explanation and the overall review of what the services were.

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VINCERETTA B

I can't do this for myself, not even the little things like making my bed or sweeping. The way that they started me off was really good and they had an aide come for a week to see how it would be.

BEATRICE R_1

They could have come in and helped me. All they did when they came in was boss me around. They sent 30 caregivers over a one month period of time. It wouldn't recommended them at all.

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ALMA S_1

They could get me a good nurse to come out every day. They never have anybody to come out.

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JULIA F_1

Just being here with me helped because I couldn't be left here alone. At the time, the caregivers were on time and very attentive to my needs and the things I needed to have done.

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BRENDAN V

They could mainly have someone here Monday, Wednesday, and Friday regularly. They need to be better at making sure people are staffed on certain days. Mainly, it happens on Mondays, Wednesdays and Fridays. They would call me the day before and tell me that someone was staffed. They would then call after and tell me that something feel through. That's mainly what I've been dealing with.

Provider Response

ANTHONY S

They are helpful. They come in everyday and help me out. They always call me and check on me to make sure everything is going good.

NATALIE S

They've been doing a good job on that. I have somebody come in in the morning and one in the evening, and they help me to get into the bed, and out of bed. They have been serving me alright, and whenever I send for the things that I need, they usually come on time.

FRANCES R

They do everything that I need and I don't need to ask for her help. I get good service and it is wonderful.

SYLVIA W

My loved one really needed somebody with them 24/7. They were able to get them to do things that they were reluctant to do. They were very prompt in their arrival, and they were very good to work with as far as scheduling. They were kind and compassionate.

HANNAH A

They clean my house, cook me food, and take me to the doctor. I just started with them a week ago and they are doing okay so far.

HARRIET B

There were a couple of caregivers in particular that were excellent. They found things to organize and help me with. I would recommend them based on my excellent experience with them.

LESLIE R. H

My life is limited and these services help me. With their help it's not so hard to get things done. They always give me the care I need. If my caregiver can't come, they always send another one.

PEGGY S

The caregivers helped me with bathing and with the laundry. They were very courteous and prompt when I needed someone to help me. They offered me more than I expected. The people they sent were pleasant, competent, and I had an excellent experience with them.

PATRICIA G

They do what I ask for, work hard, and are on time. If I ask a question, they will answer it for me.

DARYL F

I don't know what my life would be without them. They are there for me. The caregivers are there day after day and are dependable.

Anonymous

They need to have better people working for them. I have not had one satisfactory moment with this company. If they had better trained people that they could send to me, it would be good.

Provider Response

MARY A

I like the fact that the caregiver they have sent us is professional, dependable, and my mother doesn't have any concerns about her at all. It is really based on the caregiver, ours is excellent. The caregiver is able to do light housekeeping and also prepares meals for my mother.

MICHELLE C_4

When they started, it took them a month to find someone to provide me care. The caregivers could do their jobs, and get off their cell phones. They could be more patient. The last two caregivers have been very caring and concerned.

GREGORY F

They were pretty attentive. They were quickly able to get me to resources that I needed and kept me up to date. They were able to pick me up and take me to the hospital. The caregiver I had was very knowledgeable and friendly and made sure I got home safe.

REGINA G

I liked that they would call to check on me after they left and when they were not physically here. They were here when I needed them and helped me with things that I could not do for myself.

BONNIE C

Care Advantage was very well trained. Care Advantage was a tremendous help for me. They helped me by taking care of my loved one and her needs.

PAUL B

Some of the caregivers that work with my dad are awesome and some are just lazy and don't do much. The caregivers fix his meals which helps a lot.

Anonymous

Care Advantage has a variety of caregivers that are helpful. Care Advantage makes my life easier by helping with my everyday needs.

MARGUERITE B

Care Advantage provides good service. Normally, I don't need any help. When I do need somebody, Care Advantage will provide me with good care.

HELEN M_14

I would hesitate to recommend Care Advantage because I don't know about any other caregivers, but sometimes Care Advantage struggles to find caregivers that can work. I do know that they do the best that they can with what they have to work with. Some of the caregivers are better than others, but the services are helpful because my husband cannot work. He can not wash his back or feet in the shower, so the caregivers help him with those personal care problems. It is so helpful for me because I am here 24 hours, and it relieves me a little bit.

SANDRA J

I would tell a friend that I was very happy with Care Advantage, and that the caregivers were willing to do whatever I asked them to do. They were very nice and I really liked some of them, except for one. Care Advantage really helped me out when they were caring for me, and were willing to do whatever I asked them, and we got along really well with each other.

MARILYNN V

I have had several excellent caregiver that are knowledgeable. The caregivers do a lot for me and is very knowledgeable. My caregiver feeds me also.

FLETCHER W_1

Care Advantage is very friendly. Care Advantage is a great necessity to me.

SHARON C_1

Care Advantage is reasonably priced for what they provide, and the service has been really helpful to me in dealing with my disability. My disabilities are in my legs, so it prevents me from doing some things that require walking around or being on my feet. The caregivers will do things for me like make my bed, clean my shower, and do other things that are hard for me to do because of my disability.

CAROLE F

i would recommend Care Advantage because the caregivers were excellent for my mom. The services provided me with relief.

ANNE B_4

I was disappointed with what we got. I thought they didn't have a good grasp on things. The reliability of Care Advantage was not there. There was not enough consistency for me. They were only doing a few shifts but we never knew who was coming.