Right at Home Chesterfield, VA

Offers Home Care

89 Reviews

3825 W Hundred Rd

Chester

23831

Right at Home Chesterfield, VA

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4.4 89

Edward H_15 2023-02-15 They need to be more knowledgeable. They need to improve on their communication and quality of their people. I am a current client of this provider

5 3 1

Patsy T_2 2023-02-03 The client has not always been happy with the caregivers, but it is what it is. I like that they have tried to supply a helper when we have needed them. They have worked with me. I am a current client of this provider

5 4 1

Pamela M_10 2023-02-03 My caregiver brings joy to my day. I like them because they are reliable. I am a current client of this provider

5 5 1

Douglas P_4 2022-12-21 They make sure he is well-provided for when it comes to his medication. They really do care about their clients and patients. They make sure everyone is well taken care of. I am a current client of this provider

5 5 1

Raymond W_3 2022-12-21 I like that they come on time. I like that they are very polite. I am a current client of this provider

5 5 1

Walter 3 2022-12-16 The agency has done everything they are supposed to do. I like the agency because they are on time. I am a current client of this provider

5 5 1

Alvin 3 2022-11-21 I am disabled badly, and when I have a caregiver come in, it is nice to have people around. I like that for the most part they provide me with adequate coverage and care. I am a current client of this provider

5 4 1

Doris M_6 2022-11-14 They help drive me to do my errands. The staff they send me is very good to me. I am a current client of this provider

5 5 1

Linda B_69 2022-11-07 They come and help with things like bathing and personal hygiene. I like that they are very easy to deal with. I am a current client of this provider

5 5 1

Linda G_27 2022-10-24 They provide great services through their caregivers. I like that they are sending us a great caregiver. I am a current client of this provider

5 5 1

Minnette T 2022-10-10 They are great with all of my machines. They work well with me and they are always on time. They are also caring people. I am a current client of this provider

5 5 1

Betsy F 2022-10-06 The caregivers that are not a good fit have poor communication and grasp on what is going on. Some of them think they are here to sit and watch. They could be more consistent with the caregivers. I am a current client of this provider

5 4 1

VaNessa A 2022-09-08 They've been exceptionally helpful by doing what I cannot for my dad. I like that they keep me informed. They don't look at my dad as someone that's clueless just because he has Dementia. I am a current client of this provider

5 5 1

Lorraine " 2022-09-08 I know that if I have a problem with the client and don't know something, I can call and get a nurse to advise me. They have been faithful to us and I trust them. I am a current client of this provider

5 5 1

Karl S_1 2022-08-18 They're very competent. It's good. They could have later hours. I am a current client of this provider

5 4 1

Deborah W_8 2022-08-09 They clean my living space and sometimes they cook. They take me to go to get my hair done or my nails done. All the people that I get from the agency are professional, very nice, concerned about my well being and the services I receive. I am a current client of this provider

5 5 1

Wilhelmina 3 2022-07-13 The girl that comes to me regularly cooks, does some housework, and she's good. I like that they are flexible; if the caregiver has something to do, they'll change the schedule. I am a current client of this provider

5 5 1

Andy S_2 2022-07-06 It made my life heaven on earth. She does everything you could possibly imagine and then more. They are very punctual and a very appropriate staff. I am a current client of this provider

5 5 1

Nicole S_6 2022-06-06 Once she knows what she is supposed to do, she does it with little direction. The care is great, but the way that they run the office and how they schedule the caregivers needs to be improved. It took months of people not showing up before we found someone permanent. I am a current client of this provider

5 4 1

Pam L_13 2022-05-23 They can always count on them to show up because I know they are going to be on time. They are very compassionate because the caregivers take care of my father and let me know if something is not right. I am a current client of this provider

5 5 1

Anonymous_5956 2022-04-25 She is positive and shows up on time. I like the helper that they sent. I am a current client of this provider

5 5 1

Isom F 2022-04-06 I can depend on someone to be here with my husband so that I can take care of my business. The aides don't always show up when they are supposed to but that is not the company's fault. I am a current client of this provider

5 4 1

Mildred J_3 2022-04-06 The aide I have now, I would put her right at the top. I have had some disappointments with some of the aides, but when I told them about it, they sent me a different aide. I am a current client of this provider

5 5 1

SAWP 2022-03-23 I would highly recommend Right at Home. Didn't have there service long, but everyone was very caring and helpful. My Mother passed while they were there. The care giver called me immediately, I arrived just minutes after EMS. A very caring company which is hard to find these days. I am a past client of this provider

5 5 1

Anonymous_5821 2022-03-18 They have helped the most by sending good caregivers even when they are just covering shifts. I like the care, follow-up, and they make you feel like it is a family. I am a current client of this provider

5 5 1

Dana H_2 2022-02-16 They checked on the client to make sure she was getting care. They are prompt, they check appointments, and their communication is excellent. I am a current client of this provider

5 5 1

Anonymous_4935 2022-02-07 The agency is helpful by working with my mom while I work during the week. I like that they are flexible, communicate well, and work with me. I am a current client of this provider

5 5 1

Scott L_7 2022-02-02 They go out there way to take care of her. They are quick to take an interest in your home care. I am a current client of this provider

5 5 1

Candy (_1 2022-01-06 The girl that we have is very active. She is very honest. She goes over and above what we expect. She brings mom breakfast and refuses to be paid for it. Sometimes I don't want to recommend them because I want to make sure my mom can get help. I am a current client of this provider

5 5 1

Deborah G_8 2022-01-06 I know that I can leave and know that someone is here for him. The people are pretty friendly. I feel comfortable around them. I am a current client of this provider

5 5 1

Debby H 2021-10-18 They interact with him really well. After getting used to having someone there, we have found a very solid team of caregivers that compliment dad very well. I like that they genuinely care about their clients. I am a current client of this provider

5 5 1

Frank L_7 2021-10-05 They make my life easier for things I can't do. I like that they are very responsive to my needs. I am a current client of this provider

5 5 1

Shelby M 2021-09-28 We have a good caregiver now. Prior to her we could not get someone to stay. Their accounting department should be more accountable. I was behind and no one sent anything. I am a current client of this provider

5 4 1

Charles 3_1 2021-08-05 They provide quality service with people we know we can trust. I like that they are always receptive and flexible. I am a current client of this provider

5 5 1

Larry S_15 2021-07-21 They make sure I have all the necessary things I need for home care. They are prompt and on time. I am a current client of this provider

5 5 1

Mary L_38 2021-07-21 As far as I know the bathing has helped him but they just need to do involved activities with him. They are here for me and they do the things that they are supposed to do. I am a current client of this provider

5 5 1

Glenn B_2 2021-07-13 She is very disciplined and everything gets done. She helps me with a lot of things. She vacuums his room. They are pretty cooperative. I have had the same the person since December. I am a current client of this provider

5 5 1

Shelley L 2021-07-08 The professionalism of the staff has been helpful. I like the staff. They are professional and courteous. The price is reasonable. I am a current client of this provider

5 5 1

Anonymous_4898 2021-06-17 They have better communication. They could let the people know if there are changes being made and be more consistent. I am a past client of this provider

5 4 1

William G_15 2021-06-16 We do have some caregivers that are good and we like them, but sometimes no one shows up or they show up at the wrong time. The caregivers wrecked my car and I have to pay for it. I asked them to go to the grocery store for me because I cannot leave the caregivers with my husband because they do not know how to take care of him. I would like them to give us the same caregivers each time because my husband is very confused every time someone new comes. I am a current client of this provider

5 3 1

Robin F_3 2021-05-28 They need to make sure the nurses help instead of playing on their phones. The caregivers need to be more focused. They need to make sure the nurses know what they are doing for each client, that they are aware of the client's needs. I am a past client of this provider

5 1 1

Alfonso W 2021-05-20 They help me whenever I need it. I like that they are responsive. I am a current client of this provider

5 4 1

Anita G_2 2021-05-13 It's helped a lot. They've helped my dad to get stronger and be more mobile. I like the staff they have. I am a current client of this provider

5 5 1

Anonymous_1019 2021-04-08 They have helped me the most by giving him a bath. I would tell a friend that the adjustments they make for me are very good. I am a current client of this provider

5 5 1

Mary H_91 2021-03-09 The service and exercise they provided for my mother helped her. The service they provide is excellent, but the billing stinks. I am a past client of this provider

5 4 1

Heather J_4 2021-02-19 It has been a big help on mine and my parent's life but they can structure it more on the daily exercise and mental games. They can find things to help their memory. I would like to see a more structured program for the client's needs and memory. They should focus not just on their physical but also their mental. I am a current client of this provider

5 4 1

Laura L_4 2021-01-08 The caregivers go with him to his appointments and they make sure to follow the daily schedules. I like it when I call to get someone to come in, it is awesome and easy. The services are really good. I am a current client of this provider

5 5 1

Brian C_2 2020-12-14 The services provide a 24 hour care for the client to be there for her and take her to her Doctor's appointments. I would recommend Right at Home because the services they give and the owner of the company are very helpful. I am a current client of this provider

5 5 1

Calvin W 2020-12-08 They do what I ask. They are willing and able to help. I am a current client of this provider

5 5 1

Anonymous_1167 2020-11-25 It has helped but we only have her 2 times per week. We have been very pleased with our caregiver. She takes care of everything she needs and takes very good care of her. I am a current client of this provider

5 5 1

Melanie C_4 2020-11-19 By giving supplies to us. They are always easy to talk to. I am a current client of this provider

5 5 1

Phyllis M_8 2020-11-11 They practiced listening skills. They asked her if there is anything else she needed and engaged in conversation. They were very responsive. I am a past client of this provider

5 4 1

Pam L_4 2020-03-24 They are engaged with her and with me, which is important because I live 2000 miles away. They train their caregivers well. I am a current client of this provider

5 5 1

Gayle J_1 2020-02-26 He needs to be bathed and to have his teeth brushed. They could make sure their employees are trained before they come out. I am a current client of this provider

5 2 1

JenJen1973 2020-01-29 We have used many different companies before we found Right at Home for my parents, and I am so glad we found them when we did. The caregivers go above and beyond. They are on time.They have all been so caring and unbelievably kind. The office staff is the best. They communicate with you often and keep you well informed with any changes that need to made. Jade and Meredith are so pleasant and understanding. It took a us going through a couple different caregivers before they sent us our current caregiver, but everyone they sent was wonderful. Its not always easy to find find the right caregiver the first time every time. We have been through enough agencies to know this by now. I would recommend this company to anyone in need of help with a loved one or themselves. You will not regret it. I am a current client of this provider

5 5 1

Linda B_22 2020-01-27 It's eliminated a huge burden on my father. They're easy to work with and they have reliable people. I am a current client of this provider

5 5 1

David 3_2 2019-12-16 They should have done more of what they were supposed to do when they were here. They don't do background checks. If they do, they don't do them thoroughly. I am a past client of this provider

5 2 1

Pauline M_2 2019-11-12 They should have people available to come at the times they set up. They didn't have people to come on the days they promised me. I am a past client of this provider

5 3 1

Willie 3 2019-10-21 I wouldn't have a day without the services because I need a hip operation. The agency is dependable and honest. I haven't had any problems with them whatsoever. I am a current client of this provider

5 5 1

Robert 2019-10-07 I got home care for my father right now from Right at Home. It is very good. The services they provide my father include cleaning, making sure he takes his medicines, and companionship. We have the same girl who comes over, and she is very nice. They're very easy to work with. If I have a problem or need to do something, I just call them and they take care of it. I am a current client of this provider

5 5 1

Anonymous_2313 2019-08-19 They walk behind him to make sure he doesn't fall. They don't have to do a whole lot for my dad. They treat him with respect. I am a current client of this provider

5 5 1

Lana G 2019-07-02 The services have helped her stay in the house at the age of 93. We have a very good caregiver who understands my mother. I don't have to follow the caregiver around, and they are a good match. I am a current client of this provider

5 5 1

Richard 3 2019-06-11 They do just about everything that is necessary, and they do what I cannot do. I can't see where they've done anything wrong or made any problems. I feel good when they come over, and they do the few things that I have a hard time doing. I am a current client of this provider

5 4 1

Louise S_4 2019-05-02 They helped her a lot. She isn't having shortness of breath as much as she was. They also did physical therapy. They were very nice and helpful. I am a past client of this provider

5 5 1

Hattie P 2019-04-02 They do whatever needs to be done. They are usually on time and they are usually here. I am a current client of this provider

5 4 1

Jeannie P_1 2019-04-02 I had a stroke and they helped accommodate me with my movement. I like that they really try to act quickly to respond to my needs. I am a current client of this provider

5 4 1

Michael 3 2019-03-05 It's helped me a lot. It's provided what I need. I like that they have done what I need. I am a current client of this provider

5 5 1

Jean P_2 2019-03-05 I could not do without them because they come in and change and bath her for me. I am only really familiar with just the one caregiver and from the beginning they have always been prompt. They always has a good attitude, and they take the time to talk to my mom. I am a current client of this provider

5 5 1

HillaryJ 2019-01-14 My family used Right At Home for at-home care for my mom (who has severe mobility issues) during the weekdays while my dad went to work. I would not recommend this company to anyone looking for care for a loved one. Her caregiver was consistently late (15 minutes +) arriving in the morning. The caregiver stayed on her cell phone the entire day texting, on social media, and taking personal phone calls. The caregiver barely interacted with my mom unless my mom explicitly asked to be taken to the bathroom, in which case the caregiver would take her. One day, my mom lost her strength while walking, while the caregiver was present, and ended up on the floor. For some reason the caregiver would not or could not help get her up? (Though my mom is a very petite woman). My mom had to have the caregiver call my uncle who was at work 30 minutes away, and he had to drive over to the house to help get my mom out of the floor, at which point he stayed with my mom and the caregiver through lunch. He prepared my mom's lunch for her, and even prepared the caregiver lunch as well. My family only used Right-At-Home for a short period of time. My parents have switched to a different agency and it has been a night-and-day difference in terms of quality of care and my mom's overall happiness. I would not recommend this company to anyone who has a loved one who needs care, especially now that they have switched to another agency and seen the level of service, compassion, and attention other companies provide (at a lower cost too!) I am a past client of this provider

5 1 1

Clarence P 2019-01-07 I am dealing with a lot. They could get medicine for him and get equipment. They were very thorough, respectful, and courteous. I am a past client of this provider

5 4 1

Tiara P 2018-11-02 They were understanding of what I needed done. I liked how they were personal and they communicated everything and I liked the quality of care. I am a past client of this provider

5 5 1

Bob Y_2 2018-10-04 It's good. They have been able to help me out quite a bit. They have been able to provide me time I would not be able to do if I did not have a caregiver. For example, I had a late work appointment and I couldn't pick my mom up at the senior center, and they did that and cooked her dinner. They show up on time, are courteous, and are professional. I am a current client of this provider

5 5 1

Anonymous_267 2018-10-04 The caregivers that they have sent have all been replaced. They could get better caregivers. I am a current client of this provider

5 2 1

Virginia W_3 2018-10-03 She sponge bathes my husband and dresses him. She cooks dinner, which is very helpful. The person they send does everything that needs to be done. I am a current client of this provider

5 5 1

Teresa H_1 2018-09-26 Just supply caregivers that know what they're doing. Have their caregivers be on time and supply caregivers with the proper supplies for the clients. I am a current client of this provider

5 4 1

Thomas 3 2018-09-11 They helped with light housework and total care for someone who's completely disabled. They are dependable. I am a current client of this provider

5 5 1

Ellis 3 2018-08-22 Most of the aides that they sent in acted as if they didn't know what to do when they got here. They didn't want to do what was on the paper. They should have been willing to get him up and walk with him. They need to train their caregivers and tell them what they are expected to do when they come in. I am a past client of this provider

5 1 1

David C_11 2018-08-15 They were there to assist me when she needed. I liked the lady they sent us. I am a past client of this provider

5 4 1

Marsha D 2018-08-02 The most helpful thing they did was bathe my husband. The people who run Right at Home, the office staff, are terrific. The downside is that my husband only needed care for a couple of days a week, and consequently, there was often a different person. I am a past client of this provider

5 5 1

David C_16 2018-07-20 They prepare my meals and assist me outside to the drug store. I have trouble getting around and they are helping me do that. I am a current client of this provider

5 4 1

Bill R 2018-07-05 They have made a huge difference in our lives because the caregiver that we have, definitely takes her job seriously and works nonstop to make sure my loved one has the best care she can provide. It was a pretty rough start, but I went through probably 10 or 15 caregivers before we got the one we have now. I am a current client of this provider

5 5 1

Paul L 2018-06-05 They have helped the most by giving me the freedom to do things I would like to do. I would say they are very good at working with my husband and have a good rapport. I am a current client of this provider

5 5 1

Charles 3 2018-05-02 They sent a different caregiver every day, which was hard to keep up with. I had to stay at home every day with the caregiver and tell them what to do, when I needed to get out. I am a past client of this provider

5 1 1

Duane R 2018-03-02 I like the care and the attention that the caregiver gives my husband and the detail at which they do it. They take care of my husband by being very intuitive to his needs. I am a current client of this provider

5 5 1

Christiane V 2018-03-01 I think with the nursing assistant that they sent, I would recommend sending someone a little more dependable. I was not pleased with her attitude. It would have made it easier if the caregiver was there on time to our apartment. Just having a break once in a while would be lovely. I am a current client of this provider

5 3 1

Angeline, PACE J 2017-12-01 I get along really well with my caregiver with Right at Home. My caregiver is experienced and does good work. The caregivers feed me and prepare me for bed. I am a current client of this provider

5 5 1

Jim W_9 2017-11-02 Right at Home is reliable, pleasant to deal with, and true to their word. They are also flexible and willing to change hours as necessary. The services have been very helpful. I don't live in the same city as my mother, so I'm not there with her. It is comforting to know that the caregivers are there and helping my mother out. I am a current client of this provider

5 5 1

Deb B 2017-10-04 Right at Home has efficient workers. Right at Home has some people who care about us, and some who don't. I am a current client of this provider

5 5 1

Gaylyn Perry 2016-01-31 Our needs were unable to be contracted to another care organization and we were referred to Right at Home. There are no coincidences or luck but divine providence when things like this happen. Their care was straight from heaven. The integrity in which they did their business all the way to the individuals who stayed in my mother's home permeated the interactions of Right at Home. They called me with any changes or concerns and even came to my moms funeral. A true gift from God. I am a past client of this provider

5 5 1

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Right at Home Chesterfield, VA (804) 251-2837

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Reviews of Right at Home Chesterfield, VA

89 Reviews Write a review

Home Care Reviews for Right at Home Chesterfield, VA

February 15, 2023

By Edward H_15

I am a current client of this provider

They need to be more knowledgeable. They need to improve on their communication and quality of their people.

February 03, 2023

By Patsy T_2

I am a current client of this provider

The client has not always been happy with the caregivers, but it is what it is. I like that they have tried to supply a helper when we have needed them. They have worked with me.

February 03, 2023

By Pamela M_10

I am a current client of this provider

My caregiver brings joy to my day. I like them because they are reliable.

December 21, 2022

By Douglas P_4

I am a current client of this provider

They make sure he is well-provided for when it comes to his medication. They really do care about their clients and patients. They make sure everyone is well taken care of.

December 21, 2022

By Raymond W_3

I am a current client of this provider

I like that they come on time. I like that they are very polite.

December 16, 2022

By Walter 3

I am a current client of this provider

The agency has done everything they are supposed to do. I like the agency because they are on time.

November 21, 2022

By Alvin 3

I am a current client of this provider

I am disabled badly, and when I have a caregiver come in, it is nice to have people around. I like that for the most part they provide me with adequate coverage and care.

November 14, 2022

By Doris M_6

I am a current client of this provider

They help drive me to do my errands. The staff they send me is very good to me.

November 07, 2022

By Linda B_69

I am a current client of this provider

They come and help with things like bathing and personal hygiene. I like that they are very easy to deal with.

October 24, 2022

By Linda G_27

I am a current client of this provider

They provide great services through their caregivers. I like that they are sending us a great caregiver.

October 10, 2022

By Minnette T

I am a current client of this provider

They are great with all of my machines. They work well with me and they are always on time. They are also caring people.

Provider Response

Thank you for the feedback and allowing us to provide you care!

October 06, 2022

By Betsy F

I am a current client of this provider

The caregivers that are not a good fit have poor communication and grasp on what is going on. Some of them think they are here to sit and watch. They could be more consistent with the caregivers.

Provider Response

I am sorry you were having that experience. Please call us at the office so we can discuss and make changes as needed. Our goal is to provide excellent care and if this is not happening I would like to know. Thank you for your feedback.

September 08, 2022

By VaNessa A

I am a current client of this provider

They've been exceptionally helpful by doing what I cannot for my dad. I like that they keep me informed. They don't look at my dad as someone that's clueless just because he has Dementia.

September 08, 2022

By Lorraine "

I am a current client of this provider

I know that if I have a problem with the client and don't know something, I can call and get a nurse to advise me. They have been faithful to us and I trust them.

August 18, 2022

By Karl S_1

I am a current client of this provider

They're very competent. It's good. They could have later hours.

Provider Response

I am so happy that you like your caregiver. We operate 24 hours a day- and are happy to change your hours. Thank you for the feedback!

August 09, 2022

By Deborah W_8

I am a current client of this provider

They clean my living space and sometimes they cook. They take me to go to get my hair done or my nails done. All the people that I get from the agency are professional, very nice, concerned about my well being and the services I receive.

July 13, 2022

By Wilhelmina 3

I am a current client of this provider

The girl that comes to me regularly cooks, does some housework, and she's good. I like that they are flexible; if the caregiver has something to do, they'll change the schedule.

Provider Response

Thank you for your feedback! We do our very best to be flexible and work with your schedule.

July 06, 2022

By Andy S_2

I am a current client of this provider

It made my life heaven on earth. She does everything you could possibly imagine and then more. They are very punctual and a very appropriate staff.

June 06, 2022

By Nicole S_6

I am a current client of this provider

Once she knows what she is supposed to do, she does it with little direction. The care is great, but the way that they run the office and how they schedule the caregivers needs to be improved. It took months of people not showing up before we found someone permanent.

Provider Response

I am very sorry about it taking so long to find a permanent caregiver. It is very frustrating for us also. We really want to send only one person but I admit it has been hard finding caregivers who are willing to work/stay. I am hoping things will go ack to normal soon. In the office we do everything we can to entice caregivers to work. Raises, bonuses, benefits, flexible schedule but we can not make people work a case when they do not want to work. I am so glad you have a good caregiver now.

May 23, 2022

By Pam L_13

I am a current client of this provider

They can always count on them to show up because I know they are going to be on time. They are very compassionate because the caregivers take care of my father and let me know if something is not right.

April 25, 2022

By Anonymous_5956

I am a current client of this provider

She is positive and shows up on time. I like the helper that they sent.

April 06, 2022

By Isom F

I am a current client of this provider

I can depend on someone to be here with my husband so that I can take care of my business. The aides don't always show up when they are supposed to but that is not the company's fault.

April 06, 2022

By Mildred J_3

I am a current client of this provider

The aide I have now, I would put her right at the top. I have had some disappointments with some of the aides, but when I told them about it, they sent me a different aide.

March 23, 2022

By SAWP

I am a past client of this provider

I would highly recommend Right at Home. Didn't have there service long, but everyone was very caring and helpful. My Mother passed while they were there. The care giver called me immediately, I arrived just minutes after EMS. A very caring company which is hard to find these days.

March 18, 2022

By Anonymous_5821

I am a current client of this provider

They have helped the most by sending good caregivers even when they are just covering shifts. I like the care, follow-up, and they make you feel like it is a family.

February 16, 2022

By Dana H_2

I am a current client of this provider

They checked on the client to make sure she was getting care. They are prompt, they check appointments, and their communication is excellent.

February 07, 2022

By Anonymous_4935

I am a current client of this provider

The agency is helpful by working with my mom while I work during the week. I like that they are flexible, communicate well, and work with me.

Provider Response

Thank you for your review. I am so happy we could help you!

February 02, 2022

By Scott L_7

I am a current client of this provider

They go out there way to take care of her. They are quick to take an interest in your home care.

January 06, 2022

By Candy (_1

I am a current client of this provider

The girl that we have is very active. She is very honest. She goes over and above what we expect. She brings mom breakfast and refuses to be paid for it. Sometimes I don't want to recommend them because I want to make sure my mom can get help.

January 06, 2022

By Deborah G_8

I am a current client of this provider

I know that I can leave and know that someone is here for him. The people are pretty friendly. I feel comfortable around them.

October 18, 2021

By Debby H

I am a current client of this provider

They interact with him really well. After getting used to having someone there, we have found a very solid team of caregivers that compliment dad very well. I like that they genuinely care about their clients.

October 05, 2021

By Frank L_7

I am a current client of this provider

They make my life easier for things I can't do. I like that they are very responsive to my needs.

September 28, 2021

By Shelby M

I am a current client of this provider

We have a good caregiver now. Prior to her we could not get someone to stay. Their accounting department should be more accountable. I was behind and no one sent anything.

Provider Response

Shelby I apologize for any delay in accounting updates. We are a small office and strive to stay on top of everything. I appreciate the feedback and appreciate your loyalty to our company.

August 05, 2021

By Charles 3_1

I am a current client of this provider

They provide quality service with people we know we can trust. I like that they are always receptive and flexible.

July 21, 2021

By Larry S_15

I am a current client of this provider

They make sure I have all the necessary things I need for home care. They are prompt and on time.

July 21, 2021

By Mary L_38

I am a current client of this provider

As far as I know the bathing has helped him but they just need to do involved activities with him. They are here for me and they do the things that they are supposed to do.

July 13, 2021

By Glenn B_2

I am a current client of this provider

She is very disciplined and everything gets done. She helps me with a lot of things. She vacuums his room. They are pretty cooperative. I have had the same the person since December.

July 08, 2021

By Shelley L

I am a current client of this provider

The professionalism of the staff has been helpful. I like the staff. They are professional and courteous. The price is reasonable.

June 17, 2021

By Anonymous_4898

I am a past client of this provider

They have better communication. They could let the people know if there are changes being made and be more consistent.

Provider Response

I a so sorry if changes were made that your were not aware of. We strive to communicate every step of the way. If this is not occurring, please call anytime and ask for me personally so I can correct the issue. Thank you for the feedback.

June 16, 2021

By William G_15

I am a current client of this provider

We do have some caregivers that are good and we like them, but sometimes no one shows up or they show up at the wrong time. The caregivers wrecked my car and I have to pay for it. I asked them to go to the grocery store for me because I cannot leave the caregivers with my husband because they do not know how to take care of him. I would like them to give us the same caregivers each time because my husband is very confused every time someone new comes.

Provider Response

I am sorry that this event happened. Regarding the caregivers, we want to send the same one each time (many times we do); however caregivers have to be a good fit for the client. Sometimes this is not the case and changes have to be made for the safety and welfare of both the caregiver and the client. Regarding the car, please fell free to call me at the office so we can get specific details. I appreciate your review.

May 28, 2021

By Robin F_3

I am a past client of this provider

They need to make sure the nurses help instead of playing on their phones. The caregivers need to be more focused. They need to make sure the nurses know what they are doing for each client, that they are aware of the client's needs.

Provider Response

I am sorry to hear that you were dissatisfied. All of our caregivers are provided with a plan of care listing all duties required during their shift. If we are notified of issues, we make changes as necessary. Our goal is to provide the best care for your loved one. Thank you for letting us know that this occurred.

May 20, 2021

By Alfonso W

I am a current client of this provider

They help me whenever I need it. I like that they are responsive.

May 13, 2021

By Anita G_2

I am a current client of this provider

It's helped a lot. They've helped my dad to get stronger and be more mobile. I like the staff they have.

April 08, 2021

By Anonymous_1019

I am a current client of this provider

They have helped me the most by giving him a bath. I would tell a friend that the adjustments they make for me are very good.

March 09, 2021

By Mary H_91

I am a past client of this provider

The service and exercise they provided for my mother helped her. The service they provide is excellent, but the billing stinks.

February 19, 2021

By Heather J_4

I am a current client of this provider

It has been a big help on mine and my parent's life but they can structure it more on the daily exercise and mental games. They can find things to help their memory. I would like to see a more structured program for the client's needs and memory. They should focus not just on their physical but also their mental.

January 08, 2021

By Laura L_4

I am a current client of this provider

The caregivers go with him to his appointments and they make sure to follow the daily schedules. I like it when I call to get someone to come in, it is awesome and easy. The services are really good.

December 14, 2020

By Brian C_2

I am a current client of this provider

The services provide a 24 hour care for the client to be there for her and take her to her Doctor's appointments. I would recommend Right at Home because the services they give and the owner of the company are very helpful.

December 08, 2020

By Calvin W

I am a current client of this provider

They do what I ask. They are willing and able to help.

November 25, 2020

By Anonymous_1167

I am a current client of this provider

It has helped but we only have her 2 times per week. We have been very pleased with our caregiver. She takes care of everything she needs and takes very good care of her.

November 19, 2020

By Melanie C_4

I am a current client of this provider

By giving supplies to us. They are always easy to talk to.

November 11, 2020

By Phyllis M_8

I am a past client of this provider

They practiced listening skills. They asked her if there is anything else she needed and engaged in conversation. They were very responsive.

March 24, 2020

By Pam L_4

I am a current client of this provider

They are engaged with her and with me, which is important because I live 2000 miles away. They train their caregivers well.

February 26, 2020

By Gayle J_1

I am a current client of this provider

He needs to be bathed and to have his teeth brushed. They could make sure their employees are trained before they come out.

Provider Response

Thank you so much for providing feedback on what needs to be focused on not only for our clients but for our caregivers to grow and be better caretakers. We will make sure that we continue to look for resources to further their education as well as training them each quarter with in-house training skills such as bathing, dressing, oral care and other daily activities. We work hard and will continue to keep working with our team to make sure they are providing exceptional care. Thank you again for reaching out to us.

January 29, 2020

By JenJen1973

I am a current client of this provider

We have used many different companies before we found Right at Home for my parents, and I am so glad we found them when we did. The caregivers go above and beyond. They are on time.They have all been so caring and unbelievably kind. The office staff is the best. They communicate with you often and keep you well informed with any changes that need to made. Jade and Meredith are so pleasant and understanding. It took a us going through a couple different caregivers before they sent us our current caregiver, but everyone they sent was wonderful. Its not always easy to find find the right caregiver the first time every time. We have been through enough agencies to know this by now. I would recommend this company to anyone in need of help with a loved one or themselves. You will not regret it.

January 27, 2020

By Linda B_22

I am a current client of this provider

It's eliminated a huge burden on my father. They're easy to work with and they have reliable people.

December 16, 2019

By David 3_2

I am a past client of this provider

They should have done more of what they were supposed to do when they were here. They don't do background checks. If they do, they don't do them thoroughly.

Provider Response

We are sorry that our team did not provide the upmost professional care to you while you were a client of our company. Here at Right at Home we take background checks very seriously. We do a thorough nationwide background check upon hire and annually checking their background, checking sex offender registry, driving record, SAMS and OIG status (Terrorist list and to see if they are barred from working in healthcare). We appreciate you providing this information.

November 12, 2019

By Pauline M_2

I am a past client of this provider

They should have people available to come at the times they set up. They didn't have people to come on the days they promised me.

October 21, 2019

By Willie 3

I am a current client of this provider

I wouldn't have a day without the services because I need a hip operation. The agency is dependable and honest. I haven't had any problems with them whatsoever.

October 07, 2019

By Robert

I am a current client of this provider

I got home care for my father right now from Right at Home. It is very good. The services they provide my father include cleaning, making sure he takes his medicines, and companionship. We have the same girl who comes over, and she is very nice. They're very easy to work with. If I have a problem or need to do something, I just call them and they take care of it.

August 19, 2019

By Anonymous_2313

I am a current client of this provider

They walk behind him to make sure he doesn't fall. They don't have to do a whole lot for my dad. They treat him with respect.

July 02, 2019

By Lana G

I am a current client of this provider

The services have helped her stay in the house at the age of 93. We have a very good caregiver who understands my mother. I don't have to follow the caregiver around, and they are a good match.

June 11, 2019

By Richard 3

I am a current client of this provider

They do just about everything that is necessary, and they do what I cannot do. I can't see where they've done anything wrong or made any problems. I feel good when they come over, and they do the few things that I have a hard time doing.

May 02, 2019

By Louise S_4

I am a past client of this provider

They helped her a lot. She isn't having shortness of breath as much as she was. They also did physical therapy. They were very nice and helpful.

April 02, 2019

By Hattie P

I am a current client of this provider

They do whatever needs to be done. They are usually on time and they are usually here.

April 02, 2019

By Jeannie P_1

I am a current client of this provider

I had a stroke and they helped accommodate me with my movement. I like that they really try to act quickly to respond to my needs.

March 05, 2019

By Michael 3

I am a current client of this provider

It's helped me a lot. It's provided what I need. I like that they have done what I need.

March 05, 2019

By Jean P_2

I am a current client of this provider

I could not do without them because they come in and change and bath her for me. I am only really familiar with just the one caregiver and from the beginning they have always been prompt. They always has a good attitude, and they take the time to talk to my mom.

January 14, 2019

By HillaryJ

I am a past client of this provider

My family used Right At Home for at-home care for my mom (who has severe mobility issues) during the weekdays while my dad went to work. I would not recommend this company to anyone looking for care for a loved one. Her caregiver was consistently late (15 minutes +) arriving in the morning. The caregiver stayed on her cell phone the entire day texting, on social media, and taking personal phone calls. The caregiver barely interacted with my mom unless my mom explicitly asked to be taken to the bathroom, in which case the caregiver would take her. One day, my mom lost her strength while walking, while the caregiver was present, and ended up on the floor. For some reason the caregiver would not or could not help get her up? (Though my mom is a very petite woman). My mom had to have the caregiver call my uncle who was at work 30 minutes away, and he had to drive over to the house to help get my mom out of the floor, at which point he stayed with my mom and the caregiver through lunch. He prepared my mom's lunch for her, and even prepared the caregiver lunch as well. My family only used Right-At-Home for a short period of time. My parents have switched to a different agency and it has been a night-and-day difference in terms of quality of care and my mom's overall happiness. I would not recommend this company to anyone who has a loved one who needs care, especially now that they have switched to another agency and seen the level of service, compassion, and attention other companies provide (at a lower cost too!)

Provider Response

Thank you for your comments. We take all feedback very seriously and are always available to discuss any concerns. Cell phones are prohibited during shifts with any client and this is discussed prior to working with our company. We apologize for the level of care that was provided to your mom during this time. This is unacceptable. Our number priority is the care of our clients. We will continue to work hard to provide high-quality of life for each and every person living and working in our community.

January 07, 2019

By Clarence P

I am a past client of this provider

I am dealing with a lot. They could get medicine for him and get equipment. They were very thorough, respectful, and courteous.

November 02, 2018

By Tiara P

I am a past client of this provider

They were understanding of what I needed done. I liked how they were personal and they communicated everything and I liked the quality of care.

October 04, 2018

By Bob Y_2

I am a current client of this provider

It's good. They have been able to help me out quite a bit. They have been able to provide me time I would not be able to do if I did not have a caregiver. For example, I had a late work appointment and I couldn't pick my mom up at the senior center, and they did that and cooked her dinner. They show up on time, are courteous, and are professional.

October 04, 2018

By Anonymous_267

I am a current client of this provider

The caregivers that they have sent have all been replaced. They could get better caregivers.

Provider Response

Thank you for providing your feedback. We apologize that you had a negative experience with caregivers being replaced. We strive each day on hiring caring, qualified staff members who’s number one concern is our clients. Right at Home holds our staff to one of the highest levels of integrity, quality care, and compassion for our clients. From time to time we have to make changes to ensure that the client is receiving the appropriate care.

October 03, 2018

By Virginia W_3

I am a current client of this provider

She sponge bathes my husband and dresses him. She cooks dinner, which is very helpful. The person they send does everything that needs to be done.

September 26, 2018

By Teresa H_1

I am a current client of this provider

Just supply caregivers that know what they're doing. Have their caregivers be on time and supply caregivers with the proper supplies for the clients.

September 11, 2018

By Thomas 3

I am a current client of this provider

They helped with light housework and total care for someone who's completely disabled. They are dependable.

August 22, 2018

By Ellis 3

I am a past client of this provider

Most of the aides that they sent in acted as if they didn't know what to do when they got here. They didn't want to do what was on the paper. They should have been willing to get him up and walk with him. They need to train their caregivers and tell them what they are expected to do when they come in.

Provider Response

I am very sorry to hear about your experience. Our goal is always to provide the best care for each client as well as provide relief for the in-home caregiver. I will use this feedback to make necessary changes in our orientation processes. Thank you for providing us valuable feedback. Cassy Paminiano, Owner Right at Home Chesterfield, VA

August 15, 2018

By David C_11

I am a past client of this provider

They were there to assist me when she needed. I liked the lady they sent us.

August 02, 2018

By Marsha D

I am a past client of this provider

The most helpful thing they did was bathe my husband. The people who run Right at Home, the office staff, are terrific. The downside is that my husband only needed care for a couple of days a week, and consequently, there was often a different person.

July 20, 2018

By David C_16

I am a current client of this provider

They prepare my meals and assist me outside to the drug store. I have trouble getting around and they are helping me do that.

July 05, 2018

By Bill R

I am a current client of this provider

They have made a huge difference in our lives because the caregiver that we have, definitely takes her job seriously and works nonstop to make sure my loved one has the best care she can provide. It was a pretty rough start, but I went through probably 10 or 15 caregivers before we got the one we have now.

June 05, 2018

By Paul L

I am a current client of this provider

They have helped the most by giving me the freedom to do things I would like to do. I would say they are very good at working with my husband and have a good rapport.

May 02, 2018

By Charles 3

I am a past client of this provider

They sent a different caregiver every day, which was hard to keep up with. I had to stay at home every day with the caregiver and tell them what to do, when I needed to get out.

Provider Response

While we do our very best to provide the same person every day, we also want to provide someone who is a good fit. From time to time we have to make changes to ensure each client is receiving the appropriate care. With that being said, I do appreciate your feedback and will continue to work very hard to keep caregiver changes to a minimum.

March 02, 2018

By Duane R

I am a current client of this provider

I like the care and the attention that the caregiver gives my husband and the detail at which they do it. They take care of my husband by being very intuitive to his needs.

March 01, 2018

By Christiane V

I am a current client of this provider

I think with the nursing assistant that they sent, I would recommend sending someone a little more dependable. I was not pleased with her attitude. It would have made it easier if the caregiver was there on time to our apartment. Just having a break once in a while would be lovely.

December 01, 2017

By Angeline, PACE J

I am a current client of this provider

I get along really well with my caregiver with Right at Home. My caregiver is experienced and does good work. The caregivers feed me and prepare me for bed.

November 02, 2017

By Jim W_9

I am a current client of this provider

Right at Home is reliable, pleasant to deal with, and true to their word. They are also flexible and willing to change hours as necessary. The services have been very helpful. I don't live in the same city as my mother, so I'm not there with her. It is comforting to know that the caregivers are there and helping my mother out.

October 04, 2017

By Deb B

I am a current client of this provider

Right at Home has efficient workers. Right at Home has some people who care about us, and some who don't.

January 31, 2016

By Gaylyn Perry

I am a past client of this provider

Our needs were unable to be contracted to another care organization and we were referred to Right at Home. There are no coincidences or luck but divine providence when things like this happen. Their care was straight from heaven. The integrity in which they did their business all the way to the individuals who stayed in my mother's home permeated the interactions of Right at Home. They called me with any changes or concerns and even came to my moms funeral. A true gift from God.

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About Right at Home Chesterfield, VA

rightathome.net

Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

Custom Care Plan

We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

Caregiver Training and Care Supervision

When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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