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Visiting Angels - Richmond

4914 Radford Ave UNIT #211, Richmond, VA 23230

(800) 558-0653

Verified Partner

4.7

(41 reviews)

Offers Home Care
Top rated on Caring.com

2024

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Reviews of Visiting Angels - Richmond in Richmond, Virginia

4.7

(41 reviews)

    Top rated on Caring.com

    2024

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Hazel W_4

    4

    September 16, 2024

    I am a current client of this provider

    They're on time. I'd like the caregivers to vacuum.

    Tina S_10

    5

    August 20, 2024

    I am a current client of this provider

    If there is ever a problem they address it, and make sure to have the best care possible. They just seem to really care and try to give the best care for our mother in law.

    Anonymous_7600

    5

    August 14, 2024

    I am a current client of this provider

    The caregivers help with her spinal surgery recovery. She needs help with bathing and dressing. I like that they seem to really care for their clients.

    Sue R_15

    5

    July 23, 2024

    I am a past client of this provider

    One of the caregivers would look up music on her phone and play it for him and several would bring brain teaser type of games to engage him in activities. They took really good care of my mom and dad. We needed help and they provided help and knew what they were doing.

    Provider Response

    Hi Sue, It's heartwarming to hear how our caregivers went the extra mile to engage your parents with music and brain teasers. We're so pleased that they provided the care and support you needed, and that they treated your mom and dad with the compassion and attention they deserve. We appreciate your choosing Visiting Angels!!

    Kelly H_11

    5

    July 16, 2024

    I am a current client of this provider

    The client can do most of what she wants to do. The agency has great people who answer the phone. If I need to change the schedule last minute, they accommodate me as much as they can.

    Provider Response

    Kelly, Thank you for your feedback as we really appreciate it! We're glad to know that we can accommodate last-minute schedule changes for you as needed because we do our best to accommodate what you need. We' ae glad to hear that our team provides valuable visits for you and our Caregivers are friendly and supportive. Thank you for choosing Visiting Angels!!

    Nicole M_11

    5

    June 17, 2024

    I am a past client of this provider

    They took me to PT, grocery store, made my meals and brought it to me. I liked that anything I asked them to do, they did.

    Provider Response

    We're pleased to hear that our team was able to assist with your needs, from transportation and meal preparation to grocery shopping. Your satisfaction is important to us, and we're glad we could meet your expectations.

    Hawthrone D

    4

    June 17, 2024

    I am a current client of this provider

    They bathe her. They provide high quality caregivers.

    Provider Response

    Hawthrone, we are so happy to read such a great review about Visiting Angels Richmond !

    Bill B_27

    5

    May 16, 2024

    I am a current client of this provider

    If the agency notifies something the caregiver is out of they will call me about it. It is not so much about what the agency has to do for Helene but about Anna, who is the caregiver, and they have become friends.

    Provider Response

    We appreciate your kind review about your recent experience with Visiting Angels! Thank you again for the great review!

    Marianne R_1

    5

    April 26, 2024

    I am a current client of this provider

    I have a very exceptional caregiver. I am getting exceptional care.

    Provider Response

    We're glad you had such a wonderful experience with us! We really appreciate your feedback!

    Joseph S_28

    5

    April 15, 2024

    I am a current client of this provider

    They have helped me by being punctual. I have liked the personnel.

    Provider Response

    Thank you for your kind review! We take pride in our punctuality and are thrilled to hear that you are pleased with our personnel. We look forward to continuing to provide the Best service to you.

    Dr. John W

    5

    April 11, 2024

    I am a current client of this provider

    The agency has given me three fine ladies as my caregivers. They drive me places, and they do all kinds of thing. They are here when I need them.

    Provider Response

    Hi Dr. John W! We're so happy Visiting Angels is able to help provide assistance with care at home! We sincerely thank you for the positive review!

    Jean M_38

    4

    March 21, 2024

    I am a current client of this provider

    I'm happy with the person that they sent me, she's a wonderful person to work with. I would like to see the accounting where they send you invoices and so forth and for it to be worked out better. I don't like them taking the money out of my account even though my insurance is going to pay it.

    Provider Response

    We are thrilled to hear that you had a positive experience with our Caregiver! Thank you for your feedback, we will definitely look into improving our billing processes and try to be more flexible. Your satisfaction is our top priority. Thank you for choosing our Visiting Angels!

    Esther H_1

    5

    March 21, 2024

    I am a current client of this provider

    Visiting Angels not only had people who would take care of me medically but who also help around the house. I like their friendliness, and their caring attitudes. They dress and appear professionally.

    Provider Response

    Thank you for your kind words! We are passionate about providing exceptional care for our clients, both medically and in their homes. Our Caregivers take great pride in their professionalism and always strive to make meaningful connections with our clients. It's our pleasure to provide the best care possible.

    Gloria N_11

    4

    March 14, 2024

    I am a past client of this provider

    The care would free her family up with time to do other things. I liked the caregivers that were assigned to her because they really took interest in her and became friends. If they had a change in scheduling sometimes I didn't get a notification.

    Marjorie S_9

    5

    February 12, 2024

    I am a current client of this provider

    I could not do it without the caregiver. The caregiver that was assigned to my mother was unbelievable.

    Carol W_40

    5

    February 12, 2024

    I am a current client of this provider

    The caregiver makes my breakfast for me and makes my bed. I like the gal and she has been very good to me.

    Provider Response

    Carol, We are pleased to rad that our Caregiver get you ready for the day with a good breakfast and making you bed so your room is put back together. We are happy that you like the Caregiver that we matched you up with as that is important to us and our Clients.

    Owen S_1

    4

    February 12, 2024

    I am a current client of this provider

    They are very respectful. They take care of her well. They don't slack a lot.

    Provider Response

    Hi Owen, Thank you for you nice feedback that our Caregiver is respectful and dependable as they complete their job during their visits. We will work on getting that 4-Star to a 5-Star rating for sure.

    Charles O_6

    5

    January 24, 2024

    I am a current client of this provider

    We couldn't manage without them. She's immobile, and she's only in bed or in a wheelchair. We need them to move her around. They seem to be pretty well organized, and they always make an effort to see that her shifts are filled. If someone can't make it they get another caregiver to come in and there have been very few incidents where we didn't have someone when we needed them.

    Provider Response

    Charles O_6, we are glad we could help with your at home care support needs.

    Donald S_35

    4

    January 3, 2024

    I am a current client of this provider

    They have respite care and that is very helpful. I can go shopping, and it gives him someone to talk to. I don't have a lot to compare them to. I don't have any complaints so far.

    Provider Response

    Donald, All of our in home care like Respite Care or Companion Care aim to be helpful. We want to be able to support you when going shopping or running errands in additional to having a companion to keep you company throughout the day to feel more comfortable and safe at home.

    Judith V_7

    4

    December 21, 2023

    I am a current client of this provider

    The one-on-one caregiver has an understanding of what Alzheimer's is. I like how they relate to my husband. They can improve the turnover of staff. It's consistency.

    Laura E_12

    4

    December 12, 2023

    I am a current client of this provider

    They are very valuable to us, and we rely on them. They are there overnight when he is to sleep. The office staff is very responsive, and they work with me.

    Jennifer M_29

    5

    December 12, 2023

    I am a past client of this provider

    I like that they were very flexible, but my parents were reluctant to have them come in. I liked that they were very responsive.

    Gerald R_4

    5

    November 28, 2023

    I am a past client of this provider

    They have made my experience positive by accommodating variations in our schedule because sometimes we needed more or less care and as his needs grew greater. The office staff is compassionate, and the caregivers that came adjusted to his needs.

    Tammy S_7

    5

    November 13, 2023

    I am a current client of this provider

    They keep the place tidy and keep eyes on her. It is an agency, but they try to be consistent. They also communicate well.

    Linda F_28

    5

    November 13, 2023

    I am a current client of this provider

    The provider treats the client like a family member. The agency has good communication.

    Susan C_62

    5

    October 26, 2023

    I am a current client of this provider

    It has helped the most by freeing me up to do other things. I like that they are easy to get a hold of.

    Provider Response

    Susan C_62, we are glad we could help with your at home care support needs!

    Judith S_16

    5

    October 13, 2023

    I am a current client of this provider

    There wasn't really an impact on his life, it was mostly helpful for me. I used the services to take care of him when I needed to run errands. They were great, and because we had such short hours each time, we had to see different caregivers each time and we loved every single one who came.

    Provider Response

    Judith S_16, thank you for your kind words and this wonderful review! We are blessed to provide extraordinary home care for seniors. If you ever need anything else from us, please feel free to give us a call.

    Susan C_60

    5

    September 15, 2023

    I am a current client of this provider

    Provided help for my husband like his exercises. They seem pretty well organized; and the people they sent me over the years are helpful.

    Provider Response

    Thank you for taking the time to let us know how we did. We strive to do our best in providing personal care services ranging from companionship to dementia care.

    Celine B_1

    5

    August 23, 2023

    I am a current client of this provider

    They help me get to work. They have good caregivers.

    Provider Response

    Celine B_1, we are glad we could help with your at home care support needs. Thank you so much again for your feedback! We hope you have a great day!

    Ann C_24

    5

    August 15, 2023

    I am a current client of this provider

    They follow through with their commitments and if a caregiver can't be there, they find someone to replace them. On the occasion a caregiver is not right, they fix it. They are consistent, they follow through and provide overall very good care, we've been using them for 15 years, so we trust them.

    Provider Response

    Hi Ann C_24, thank you so much for your positive comments about Visiting Angels! We pride ourself in being America's choice in home care. Thanks again for taking the time to leave us this information. Take care!

    Georgia J_1

    5

    July 25, 2023

    I am a current client of this provider

    They help me get ready for the day. I like that they have high quality care.

    Provider Response

    Hi Georgia J_1! We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

    Anonymous_7501

    4

    July 18, 2023

    I am a current client of this provider

    They are able get her out of bed and help with routine tasks. They need to charge less and pay employees more.

    Provider Response

    Anonymous_7501, thank you for your kind feedback we are happy to share your comments to the team here at Visiting Angels! Thank you so much again for your feedback! We hope you have a great day!

    Sheryl S_5

    5

    June 16, 2023

    I am a current client of this provider

    They have helped the most because I am a full-time caregiver, and they were my sole break from caregiving. I like that the people have been very good, very prompt, and courteous. They are everything you want.

    Judith V_5

    5

    June 16, 2023

    I am a current client of this provider

    They do their job to get to know my husband, who has Alzheimer's. They have a good communication and the people are wonderful.

    Provider Response

    Judith V_5, we are glad we could help with your at home care support needs!

    Kent B_2

    5

    May 25, 2023

    I am a current client of this provider

    It keeps me from worrying about my mother on a daily week because I know someone is there with my mother. I like just their responsiveness and the way they take care of my mom.

    Provider Response

    We appreciate your kind review about your recent experience with Visiting Angels!

    Sue M_25

    5

    May 12, 2023

    I am a current client of this provider

    It is a help for my dad, and it keeps him in his home. I like that they are willing to change the care for my dad.

    Provider Response

    Hi Sue M_25! We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care.

    Steve J_4

    5

    April 26, 2023

    I am a past client of this provider

    They're accounting, being able to do billing directly to the long-term care insurance agency. The accounting and business was good. The caregivers were reliable for the most part, they had some issues. But I would say it's above average.

    Gloria N_8

    5

    April 17, 2023

    I am a current client of this provider

    They offer consistent availability of caregivers. Lately, there's been very few changes to the schedule. They are very attentive to the care. They pay special attention to the client's needs.

    Noelle S

    5

    March 22, 2023

    I am a current client of this provider

    Timely. They are always showing up on time and always doing what we ask. Our girl was awesome. I like how much they truly care.

    Tracie H_1

    5

    March 2, 2023

    I am a current client of this provider

    I turn things over to her, and she jumps right in. I like that they caregiver that he has right now is just amazingly patient with him.

    Andrew S_8

    5

    February 16, 2023

    I am a current client of this provider

    We still have to visit every day, only because we don't have the caregivers all day, but the caregivers do go above and beyond for my mom. My mother was having major issues standing up on her own, but once Visiting Angels started coming around, they've been able to help her not fall down anymore.

    Provider Response

    We appreciate your kind review about your recent experience with Visiting Angels! Please let us know if there is anything else we can do for you; we are more than happy to help!

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    About Visiting Angels - Richmond in Richmond, Virginia

    Visiting Angels - Richmond is a Senior Care provider in Richmond, Virginia that offers residents Home Care services. Contact Visiting Angels - Richmond for more details on services and rates.

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