Care Advantage - Richmond

Offers Home Care

17 Reviews
Call (800) 973-1841
Care Advantage - Richmond (800) 973-1841
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Reviews of Care Advantage - Richmond

17 Reviews Write a review

Home Care Reviews for Care Advantage - Richmond

April 27, 2018

By Anonymous_967

I am a current client of this provider

I like that they have enough caregivers to always find someone to help me. They have more people available. I can get to my doctor's appointments, but it costs an awful lot.

April 25, 2018


I am a current client of this provider

Care Advantage's quality of service is not that good. I am disappointed on some things. I was once charged for a half an hour of service that I did not have. It's great because I get to get out. I can afford it, too.
Provider Response
I am so sorry to hear that you had some disappointing moments. If you ever have a issues with billing, or service delivery, please let us know right away, and I can assure you we will work expeditiously to correct it. I am pleased to hear that your services provide an opportunity for you to get out.

April 24, 2018

By MARY M_26

I am a current client of this provider

The aides are very nice, helpful, and do what I ask them to do. They are congenial. They help with getting dressed. They also help to drive me to places and fix my meals. They will sit down and converse with me.

April 13, 2018


I am a current client of this provider

They are reliable and I know I will get a good driver to take me to where I need to go. When I need them, they are good about getting somebody for me and I like that they stay with me so they don't have to pick me up again.

March 16, 2018


I am a current client of this provider

They are very well aware of what they are doing, and they take good care of me. They do physical therapy and wound care.

March 12, 2018

By MARY M_25

I am a current client of this provider

The caregiver has really bonded with me. The caregiver knows my routine and does what needs to be done without being asked. She does the laundry without me asking. The caregivers know what my routine is, and they don't just sit down in a chair and give me advice. I don't mind taking suggestions.

February 16, 2018


I am a current client of this provider

They have always been there and have taken care of Marjorie. The aide takes her to the bathroom if she needs it, takes her to the doctor's office, and dresses her when she needs it.

February 13, 2018


I am a current client of this provider

I feel the nurses are top notch and very thorough. They help me work on my handwriting.

July 11, 2011

By TrainChi


Unfortunately, after two months of trying to form a relationshihp with Care Advantage, I had to terminate my contract. This multi-branch agency in my community turned out to be an inconsistent provider of home health services. Care Advantage came highly recommended by our local hospital, so I felt confident they would be reliable and responsible. I needed someone to stay with my mother three mornings a week while I was at work, so the agency sent several individuals for me to interview. I chose a lady named ""Alice,"" who seemed to be bright, related well to my mother, and was willing to do more than just ""babysit"" during the 12-15 hours I needed her. ""Alice"" showed up on time the first day and was great. However, things went downhill from there, when the agency told me ""Alice"" was no longer available, since they had fired her. Care Advantage then proceeded to send me a selection of aides that did not measure up to the original person, ""Alice."" The next aide came 15 minutes late and smelled like cigarette smoke. Then they sent a woman who could not communicate in English. The CNA after that fell asleep while she was supposed to be looking out for my mother ... I found her snoring when I came home from work. After that, I had a young lady who felt that using my perfume, inviting her boyfriend over and talking on her cell phone was all appropriate. This agency did not do a good job screening their applicants, nor did they provide good training to the CNAs. After so many problem aides, I had no choice but to sever my relationship and look for another care provider. When you are paying almost $20 an hour for experienced healthcare support, you expect them to arrive on time, act professional and maintain good hygiene(physically and emotionally). I paid extra to have the aides I hired be able to monitor and dispense medications, but only one of the aides actually followed the care plan. The rest of the workers were content to sit and watch TV and raid my refrigerator. Care Advantage seems to have the ability to provide the basic care that individuals need who are not quite ready for a nursing home. If you are going to engage Care Advantage in a contract, please make sure that they release you go the right place.
See all Home Care reviews (17) See fewer reviews

About Care Advantage - Richmond

Our Mission, our purpose, our duty...

Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.

We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.

Our Vision

To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.

Our Values

These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.


COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.


ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.


RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.


EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.

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Services and Amenities of Care Advantage - Richmond

Health services

  • Physical Therapy


  • Hourly Rate: $21 $26/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Physical Therapy
  • Occupational Therapy

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check


  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Online Payments Accepted

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured


  • Licenses: Home Care Organization License

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Care Advantage - Richmond

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