Care Advantage - Richmond

Anonymous_1702559904

They come in here and check it out every 3 months. They need to be on top of what they do, I would like to have the same caregiver and not a bunch of people I don't know.

FLORENCE C

I just needed someone to be with her. I had thirteen call-outs in 30 days and only one of them was restaffed.

Anonymous_1702048795

They check in here and have done things that I couldn't do. They have taken good care of me and the people that work for them have done very well.

SANDRA I

They sent good staff members. I like the caregivers that were sent.

Anonymous_1701442724

They take care of a lot of chores that I can't handle on my own anymore. The caregiver has been excellent. I would recommend them because they fill their spots, but they do it the same as any other company.

ARNOLD H

They were able to get someone out there quickly when his care changed within the instance. I liked that they were fast-acting. They sent out quality representatives.

BRANDON S

They have people who can come in when needed. They have backup if the aid calls out.

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ANNE L

I could rely on them. I would recommend them because I felt they provided care and compassionate.

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RICHARD L_2

I liked how quickly they were able to get there for him. They lost our $4000 check.

Anonymous_5961

They are consistent. They provide care while I am working. They are very reliable.

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FERNANDO G

The services improved him daily life in terms of having someone to help him bathe. He was stubborn and did not want them anymore. I can speak to my father that he is not comfortable having someone for him. It would make sense to match the right caregiver to the temper of elderly folks. They could be as consistent as possible with the client's comfort.

CONNIE K

There wasn't a lot to be done. She was bedridden and not very alert. They were willing to do stuff, but there wasn't as much to do. We had the same daytime caregiver and they were easy to work with.

LINDA M_1

It is a big deal for me when you all are there. They were more trained than some of the other caregivers I have had.

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GEORGIA ALVIS J

They could have done their job. First off, they sent someone who couldn't speak English, and the next one was on her phone for an hour. One of them couldn't even help my mom get out of bed. They need to show up and do their job. They book, and then they don't show up to work.

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LINDA M

The caregiver took the time to learn the client's emotions and feelings. A little help with transportation from the people who do not have any.

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Anonymous_6623

They could not let people call out before every shift and not be able to fill the shift. They need to work on scheduling, quality of care, consistency, and communication.

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BARBARA S_3

I like that this is what she needs. They could improve the overall experience but we have not had consistent caregivers. Working with the administration has been difficult.

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JOHN B_4

The first caregiver was here overnight and made sure that he did not fall and helped with getting him ready for the day. He just needed some extra attention, so he did not fall. The first caregiver that came was really good, and the second one was not so good.

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Anonymous_7641

I felt good about leaving the house because he had the care he needed. I recommend them because they are professional and available. They were very flexible.

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ROBERT B_9

They come in and sit. Some vacuum, but the majority sit and do nothing. We have had several times when nobody showed up

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SYLVIA K

Since we finally got the right person in here, it's been excellent. She takes care of my mom, she respects her, and she's wonderful with her. I would like to see improved scheduling.

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AMY B

They have really helped me by them being here and doing the things I cannot because I am not here. I like that they are available and responsive.

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JUNE H

There is really nothing to improve, it just depends on the person who is coming. I would like the agency to improve on more transparency because a few times no one came out or told me ahead of time. As well as more time to get to know the caregiver before they start.

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MARILYN F

It gave us support when my wife came back from the hospital. Some of the people who came here just sat in the chair and did nothing. Others were very engaged and always on the lookout for what the client needed.

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RACHEL B

They are attentive and she anticipates the needs of my mom. The caregiver we have is exceptional.

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KHALIDA B

I would like them to have a backup aid for Khalida. They also need to be better at scheduling their aids correctly as well. I would like them to make sure we always have an aid, and to have a backup aid assigned to give her care. It is hard when we have a caregiver who doesn't show up to work.

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STEVEN H

I need assistance when I came home from the hospital, but they told me I did not need them anymore. I thought they did a great job for the most part. I had two therapists; I thought the physical therapist was great, but the occupational therapist was a waste of time.

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Anonymous_7566

I don't know. I would like to see more consistency in the people that come improved by the agency.

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MARC L

They help with his shower and shaving and washing clothes. It helps him tremendously. They can improve by doing more nursing things like taking blood pressure.

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Anonymous_7524

They make her life much, much easier. I would recommend them because they are so easy to work with.

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ROXIE C

They find workers. They are always following up. They are usually reliable when we make phone calls to them. They are good with scheduling, and they call us back pretty quickly. They try to find a sub if our caretaker can't come.

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KATHERINE R

They were great and it was nice to have someone there, but she did not like people in her house. I would recommend them because a lot of the caregivers that came out were very knowledgeable with hospice patients and help me understand what was happening.

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ALICE K_1

We had to follow the guidelines of the facility and they were able to be there to care for her in addition. We were grateful to have them. I liked that they are very communicative between me and my sister. They would let us know through text that an attendant wasn't coming and working to get someone in.

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SHIRLEY A

They checked in with us regularly and were always very helpful. They helped us immediately when we were in crisis.

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JOANNE R

They seem to be attentive. Seem to do what she likes them to do. Staff is flexible. So far, zero complaints. Staff shows up and is professional.

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GEORGE M

We had an LPN who worked 16 hours a day and she was a huge source of comfort to our family, and we also had people coming in at night very sensitive to our needs and excellent care. We are highly recommending you to other people. You guys responded quickly and immediately and put 24/7 care for us with very short notice, and all of the caregivers who came in were amazing and just easy to work with.

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JOSEPH S_1

He needed to be able to recover. I liked their responsiveness.

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GWYN M

If I didn't have them, then I wouldn't have the ability to go get my procedures done. I've enjoyed the drivers, especially Miss Davis.

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JAMES S_4

My dad has Alzheimer's, and it has benefited having someone in there to interact with him. There is nothing that I don't like so far about the agency.

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GLORIA L_1

It wasn't the company's fault, but it was because of the client not wanting to cooperate due to her Alzheimer's. We were very happy with everyone we came in contact with.

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LINDA H_3

My wife is a fall risk, so the caretaker is there to help in case she needed to move around i.e. go to the bathroom. I would tell a friend that this company has a lot of flexibility, which is why I use them.

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GEORGE E

It assisted us as a family in having help. The quality of the aides could be better.

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Anonymous_7298

By having in-home care, we kept the client home. It helped relieve my brother. If all the care that we got from all the people was that of one of the aides there, it would have been outstanding. In general, at-home care is great to keep your loved one at home, but if it's not satisfactory or they don't show, we still got to our out loved one home but it didn't give us what we were hoping for. We had a lot of no-shows from Care Advantage. I think we had about 4 regular staff and one of them was very good, very reliable, and gave the client very good care. The other one was not very well trained or maybe she just wasn't compatible with the client, but she did not give the care the other one did. One of them for the night shift was very reliable.

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KATHRYN C

It gives her a piece of mind that someone is always there to help her and take care of her needs. I like how they were quick to act and had someone ready to go the next day to provide services.

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BETTY E_1

The caregiver does everything she can to help Betty. I don't really deal with the agency, but I don't have any complaints about them.

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DELORES M

They listen to what I have to say about what type of caregiver my mother needs. I like the accessibility. I really like their flexibility with my mom when her preferences changed over time.

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Anonymous_7203

The services were helpful. We only did it a couple of times. The person came to be a sitter in the facility where he was. They were great. They were really nice. I would recommend Care Advantage because they did a great job getting him ready for hospice care. It was perfect for timing until we could get the hospice.

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WILLIAM "FLOYD" M

The caregivers took care of my dad. I like that Care Advantage was open 24/7.

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JANA U

They send a great caregiver frequently. They walk my dogs. The person they send regularly is great.

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Anonymous_7254

It would have been helpful that there would have had more dependability. They could have been a bit more organized with the communication.

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Anonymous_7177

They helped with the medication administration. I would like to see the communication improve for me to recommend them.

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BARBARA H_3

There's a variation of what the expectations are when caregivers come in. Some work better than others. Expectations vary greatly depending on which caregivers come.

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RSL64

They are terrible you never know if someone is going to show up or not have even had them show up open the door turn around and walk away never speaking a word

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PATRICE E

They came and helped by treating her like family. There was not a single person that we had that was not exceptional.

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JOHN B_3

When the caregivers didn't show up, it was hard on me because I couldn't make my appointments I had set up already. Sometimes the caregivers didn't show up, but when they did, they were great caregivers.

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JUDY V_1

You can call, and the scheduler will do their best to accommodate you and get someone to help you. I like that you can call over there to the scheduler and tell them what days you need someone, and they will do their best to accommodate you.

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ANNE S

The make a good impact because they show up on time and don't cause any trouble. I would recommend Care Advantage because they do what they say they are going to do.

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CORNELIA G

It gave me peace of mind. The second caregiver did fall asleep in the middle of the day, and when we needed lunch my mom didn't want to wake her so she made lunch. I would recommend them because they were very flexible when I needed them to start and finish.

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EVELYN M

The first person they sent was very young, and didn't have the experience. She needed more training. The first couple of people that they sent did not work out, but the last caregiver was great. At first, we felt we were having a bad experience.

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JERRY G

The physical therapy, occupational therapy, and skilled nursing are helping my husband to get better and be able to walk. He is getting better after three months and is starting to walk again. There are limited-service options because of what kind of patient he is, and this was his only option to be able to walk again while in home. They are helping my husband to walk again. I feel like they are very personable. I feel as though they are collaborative as well. I feel totally confident talking to them about what I see my husband's needs being. They listen to me and we work together.

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LILLIAN S_1

Some ended up not showing up in the end. We had great service until our normal girl left.

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MARY A_1

They kept sending so many different people. I was never able to get the same caregiver to come. The intake people are really good.

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VERNELL B

They are good with communication. They could be here more regularly.

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JENNIFER F

It was the backup of having a caregiver in the room that was helpful. I liked that they were really responsive.

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ARTHUR L_1

They help him with bathing. They also provide general companionship. They could have more options of caregivers.

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GILDA J

It is easier knowing someone is here but we feel like we don't have a great way of knowing how well my mom is doing. We asked for them to call us when they arrived to the home but they didn't do that. It would be nice to have better communication. I would like to see the caretakers be more interactive.

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RONALD V

They help my father and keep him alive. I like that they always show up.

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Anonymous_7005

I can't function without them. They need to have better staffing.

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JEAN Q

The care is very inconsistent. I would like to be notified when a caregiver is coming out. On the weekends and holidays, the care is not consistent. I would like to see Care Advantage improve on their dependability. I would like to see more people show up. Furthermore, I feel the care is inconsistent.

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DEANE S

The care was very helpful for us at the time. I was able to spend more time with my life. They did very well. The young lady that came was very good with us.

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Anonymous_6944

I like that it has taken that off of me has been wonderful land find a caregiver that has been able to handle hours. I like that they are quick to try to find hours and someone to help you.

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JAMES B_2

The most helpful part of the service was the office members explaining every aspect of the service. One thing I would tell a friend is that everything was explained to me well, and I was well satisfied with the service.

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CAROLYN L

What I do need help with has been fine. I just need help with two or three things. It is working out okay as far as I can see. It is nice that it is local.

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Anonymous_6857

The agency could make my life easier by allowing my aide to take me places. I like this agency because I get along great with my aide.

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ELIZABETH L

They could have the same caregiver consistently assigned to her. I like the consistent quality of the caregivers.

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MAEVE K

They treat her very well. They have helped the most with talking to her. They have good people there, Barbara and Juanita are a wonderful help.

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SHIRLEY F

She does no more than my usual of what I ask her to do. She does her routine. Everything right now so far is good. There's nothing unusual, and they do what they're supposed to do.

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WILLIAM J

The type of people they send has been helpful. They need to be more consistent with my care and the caregivers they send.

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Anonymous_6764

They bring him his medications and food. They do some light housecleaning. I wish they would give their caregivers more training.

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SALLY S

They need to show up more when they are supposed to instead of canceling just before they should be there, but we have no issues with the caregivers who show up. They really need to improve communication in general by returning phone calls and having more consistent staffing.

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Anonymous_6712

The nurse could've stayed for the entire shift. I like the responsiveness upfront, scheduling, and communication.

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Anonymous_6684

The agency could provide better staff members. I like that they have very good aides who come to take care of me.

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BOBBIE S

By having them on sight, it made the nurse home step-up a bit. They were an advocate for her. I liked that everyone was personable and forthcoming with information. It was informative and they looked out for her.

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SUSAN R_1

It gives me an opportunity to get out and do some of the things I need to do. It gives me a break. I like their prompt response to questions and requests. I also like the people they send.

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TOM H

It helped me to know that he was being taken care of, and that it met the facilities requirements. They were responsive and kept in touch with us.

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EUNICE C

The providers have helped the most by doing what they are supposed to do, like light housekeeping. The young ladies that come are nice.

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QUINCY D

The person we had was good. She would keep her clean. When I call over there for whatever reason, I can never get an answer.

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NATALIE B

I needed more help than most of the caregivers could provide. I feel like my caregivers could not help with all that I needed them to do. One caregiver was great, the others were not so great.

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WEBB AND EDWARD S

We did not have a clear understanding of the level of care that they needed and was available. The agency could have better communication with clients.

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PHILIP L

They made the experience positive because they were every good and they did the best they could. I liked them because they were very kind, friendly and knowledgeable.

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Anonymous_6575

The care was good. But I still had 1 good caregiver and 1 that needed more training. There was a nurse that was head and shoulders above the rest. Mia was outstanding.

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BERNICE P

It was more company than anything, she helped her go to the restroom and took her to eat. I only had a brief relationship for 5 days.

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MARY C_5

My mother has had a left fractured clavicle under their care and no one knows how that happened. We have been using them for over 2 months and she has had some really poor caregivers.

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DELANEY R

They made her life easier by taking their time to explain what they were doing with her, and that made her comfortable. I liked that they were very prompt and everyone was very professional.

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VIVIAN W_1

She has been pretty happy with them. They always seem to be attentive and do what is needed around the house. I've had good service, responses, and always had someone there to take care of any situations.

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JAMES B

They did not come on time. They were multiple aides and they did not come on time.

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Anonymous_6492

They provided companionship and bathing. I liked their consistency.

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Anonymous_6449

They did a good job. They provided good caregivers and diligent care. I like the caregivers that they sent to our place.

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ERNEST H

I have help getting to dialysis. I like the prompt service.

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ERNEST H

I have help getting to dialysis. I like the prompt service.

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DYLAN H

They can make my life easier by having more consistency with the caregivers. I would like them to improve their communication when I call. I call and don't hear anything back.

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WILMA B

They sit there out in the hall and make sure she doesn't get up on her own. They have been fairly reliable.

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JAMES G

The caregiver sat with my husband at night. They gave me a reliable caregiver. We had no problems with them.

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JOSEPH M

They made sure there was someone available for the time that we needed. I liked that they were always accommodating as far as scheduling.

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COLEEN B

I had to do everything myself. They were young and inexperienced.

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ReviewerFC072622A

I would recommend Care Advantage - Richmond over the other ones. We've had a very good experience with the director there and the lady that handles setting up the homecare people. She's worked very nicely with us. The caregiver we have now from that company is on time, cleans, helps my mom change the sheets, cleans the floors and the bathrooms, and heats their dinner. He's never called out. If he had to take a vacation, he gives plenty of notice. Both of my parents like him. It's all good right now. I would recommend them.

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JUNE B

I don't know what I would have done without them. I was unable to care for the client because I had Covid. They told me what to expect and who would be coming. Everything went as explained. I like that they were able to provide excellent care. I was pleased with the services

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MARIA K

They were very helpful. They helped feed my wife. They were flexible and I could use them according to my schedule.

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MYRTLE P

They help with laundry, making her bed, vacuuming, and mopping. They also help her with her exercises. I like that they have good communication.

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MARTHA W_1

They provide life care to my mom and companionship. That allows me to go back to work. I think the people who they hire are good at what they do.

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ALICE V

They sit with Alice and keep her company. They get her a bath and provide her meals. They have been dependable. We have had a consistent caregiver.

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ISAAC S

It helped a lot with my Mom and us, having extra help. It was easy to work with.

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KATHERINE W_1

They've helped me by giving me suggestions and doing things differently. They share information that would help me get out of the apartment and stuff like that. I like my aide very much. She is always on time and is always here when she's supposed to be here.

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Anonymous_6195

The agency should encourage the caregivers to leave a note or something to let a loved one that the family member is doing well.

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MARY M_1

They help me with meals. They will dust and mop around the house. I like that they've got some good people working with them.

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Anonymous_6224

They have helped the most because he is more open and talks more freely with the caregivers. I like they are there when we call.

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HARRIET B_1

Care Advantage has gotten people to help me out and sends people when my regular caregiver cannot come. I have one of the best caregivers in the world from Care Advantage.

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URSULA T

Care advantage made my experience positive by sending a good caregiver. I like Care Advantage because they're very accommodating.

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RICHARD B_2

They only took him to an appointment once. I like that they're good at communication.

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PATRICIA S_1

It frees up my life. Patricia enjoys having the company. I like that they sent a great caregiver.

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MILDRED H

The caregiver would help my mother get dressed. I like the caregiver that came.

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ANNIE H_5

They make sure I have somebody if my regular caregiver can't come. They gave us a good quality aide. They have good people.

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MARY H_2

They can continue to do what they are doing. They provide excellent care to my mother.

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MARTHA C

The aide does very well. I like that agency is very nice.

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JOHN S_2

The caregiver is very good in what she does, and she is very positive in my life and my husband's with the care she provides. I like the caregiver they provide for me.

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Anonymous_4342

They have provided a caregiver for me and they work with me. They have helped me with the services and they have given me a good person.

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Anonymous_4053

He is really pleased with how the caregiver is doing. My dad is really happy with his caregiver, Queen. He really likes her and is very comfortable with her.

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Anonymous_5415

They have helped by being there and doing their job. It is a hard business and they are doing their best.

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THOMAS T_1

Over half of the caregivers were wonderful. We just had a couple caregivers that were not as great. They were kind of lazy. Maybe they should observe the caregivers or something. One was just on his cell phone.

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DONALD H

His caregiver makes sure he gets in the hours of practice his rehab requires. They always follow up with me about Donald's care.

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S. Cox

A lotof times caregivers are not call no show. Staff don't know what's going on very unprofessional

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CHERISE G

My wife cannot speak and the caregiver has been able to really connect with her. She makes meals for her. I like that they are good at personalizing the care to our needs.

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Dale W

After my Mother's stroke and rehab, we needed to arrange for help with her personal care. JP, the Client Services Manager at Care Advantage, Inc., got right on it and coordinated with our local CA provider to get us signed up right away. The next morning, Mom had her introductory meeting with an intake RN and by the afternoon, Mom's new caregiver began providing services. JP went above and beyond to make things happen without delay. A real blessing. Thank you, JP. You ROCK!

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EMMETT N

They are considerate. I don't always have to be here. I like their communication.

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ERNEST H

They've helped the most by providing in home healthcare. I would tell a friend that they always give good service.

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JEWELL W

They allow her to stay at home. They call out sick and they are not able to find coverage.

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Steve Archibald

I called in Care Advantage to assist in the care of my 94 year old Mother. Mom was in a healthcare wing of a retirement community following a fall that resulted in several broken ribs and confusion. Care Advantage was to have someone with my Mom 24/7. The first shift was terminated after three hours as the healthcare nursing staff had to send the Care Advantage aide home due to illness. We expressed our concern not knowing what Mom may have been exposed to. This was followed by a number of last minute no shows resulting in partial shifts or no coverage at all. My Mom's healthcare facility alerted me to complaints they had with Care Advantage i.e., Mom was found walking down the hall by herself as the Care Advantage aide was found asleep in my Mom's room. The second complaint was when the resident physical therapist happened into my Mom's room to find my Mom laying on the bathroom floor with the Care Advantage aide only feet away on her phone and unaware of my Mothers situation. This is the second time that I have used Care Advantage. I entered this agreement with the expectation of providing my Mom with additional safety measures. Unfortunately after 21 days I realized that I had taken a challenging situation and made it worse by putting my Mom in the care of Care Advantage.

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PAULETTA T

They make sure she is properly cared and took the worry off of me. They were very professional.

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LYDIA C

I had one caregiver who was very poor, they changed them for me and the one that I have now satisfies me just fine. I like that they don't ignore what I say to them. The people are good there.

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MARY M_32

Some of them are outstanding, some are average, and some are poor. They could communicate with me better.

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LOU C

They have helped the most in calming my mother and being there for her. The agency needs to have better communication with the caregiver about what is going on with the client.

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PATRICIA B

Just the two times that I had the caregiver who was pregnant. She just was not able to help out that well. There were times that I had caregivers who could not meet the needs. There was one lady that was pregnant, and she could not help with mobility which was a concern.

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DANIEL B

They help the most by helping with his ADLs. I like that we have the same health aide every day for the most part.

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Citylites

Very unhappy with the scheduler. Unreliable in notifying me when aids are not arriving, sending aids that sit and play on their phones all day. There were many other infractions, but for now, just know, very unreliable.

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ARTHUR B

They have done all that I've asked. Everybody has been kind and polite.

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LILLIAN O

The caregivers are very terrific. They have been able to provide us with just a few people to provide care so the dementia client can recognize them. They have some troubles in the office, but the caregiving is good.

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SANDRA S

They have such a variety of things to help me such as laundry and bathing so I don't slip and fall. I like the quality of the people that come in.

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KATHERINE T

They've helped me out with my bathing. I like that they are on time to help me.

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PAUL I

Having someone there was helpful. They're responsive, all the caregivers were very nice, and they did a good job.

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ALBERT S

Just having a caregiver here makes my life easier. I have been fortunate to have good ones. They have been cooperative, and I have had good people come in to take care of my husband.

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MURIEL S

The woman who comes out prepares breakfast and gets her lunch set out. One individual comes out, and they are reliable.

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DONNA A

I'm a thousand miles away, so it's important for me to rely on the services to help my loved one. The agency provides a perfect service. The caregivers are on time, and they show considerably detailed interest in my loved one by asking how he's doing.

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DOROTHY W_1

I like the help I get with cooking. It's easier for me to not have to stand. I'd like the caregivers to see what needs to be done rather than me having to tell them.

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Anonymous_2491

They could at least sent sometime with some knowledge. My husband's case was unique. He required special care, but they did not know how to give him the special care. They said that they knew how to care for my husband.

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JO ANN H

They always have someone for me when I call them, even with short notice. They do whatever I need them to do. There are just little things they could do better. It is very difficult for me to pay their bills because they come every few days. If they could bill monthly that would be better.

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ARTHEA B

It has been a huge help. They take her to doctor appointments, which has been a huge help. We have had some confusion with drivers. Sometimes, I will need a driver, and the nurse isn't qualified to do that. They have corrected it when that has happened.

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VIRGINIA E

His mood greatly increased, and he ate more when she was there. She sat with him and helped cut food for him. I liked the young woman who came the most often. My dad liked her very much. She was very attentive and had great attention to detail. My dad was in a facility where things were going wrong a lot, and she helped keep things on track there. She would alert me when they were not following his care plan or not taking him to lunch.

MARIAN G_1

They have knowledgeable people who know my wife's needs and can take care of them. I like their work attitude, caring nature, and that they do what they need to do.

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Anonymous_1125

The cost is expensive, but they can't help that. So far it is good. Everything is online so you can communicate through email, which is a plus. They have been good as far as communication, and that is pretty much it.

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Anonymous_745

We need a caregiver that can use a Hoyer lift, put him in his wheelchair, and lift him. They can find my father a permanent caregiver.

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WILLIAM H_9

They have helped out the most with getting me in and out of the shower. I pretty much have a regular caregiver now, so that is working out pretty well.

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IRVIN M

They finally sent some pads that are working. I like how this agency makes me not have to worry about running out because they keep good track of me.

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JACK B

They can train their people well and make sure they are qualified to handle someone with his weight. He is a big man and some people can't handle him. They can train their people better.

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Anonymous_92

The workers have a list of things to do, but not everyone goes by the list. The workers are pretty good. They could have less people come in and more quality workers come in.

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DONNA M

They do everything for me. The caregiver that I have is a very good match. They are also very good at following up with me.

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ERNESTINE S

There's someone all the time for me. They are very prompt.

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WILLIAM C_2

They are always there when I need somebody to help. Care Advantage will respond immediately in an emergency. If I need someone, they will get them for me.

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RUTH K_1

She always tries to get me out of the house. They do very well because the aides are very caring.

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MARY-MEADE L

They always have someone here when they say they will. They were very quick to arrive and have someone available.

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Anonymous

They could charge me less money. They are competent at assigning people.

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JOANN B_1

They come two days a week and that gives me a chance to get out, have some time, and do some errands. They could be a little better with their communication with us. Other than that, they do a good job with what they are here for.

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HELEN T_1

The services help me do the things I can't do by myself. They are consistent in getting me a caregiver.

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ERIC A_1

It is a big help when we need them. The last one I had was great. However, I ended up with my pots and pans destroyed because they didn't know they weren't supposed to use silverware in them. There was one who didn't know how to vacuum or sweep. She tried hard. I've had good and bad caregivers come from there. A couple of them were really good, and there were a couple of others who didn't know what to do.

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VALERIE G_1

They didn't do very much. I haven't had many experiences with them so I don't have sufficient information to recommend them.

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LINDA S_24

They shouldn't have charged me for four hours when I only needed a shower. They had a minimum requirement. They come when it's convenient for me and it's easy to schedule.

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CAROLYN R_7

They have been life saving. My mom fell and broke her hip, and we had to leave the state for a wedding. They stayed and helped her while we were gone. I don't know that I could have attended that wedding without them. They are very organized, and I got a lot of calls to organize our schedule. All the individuals that we worked with have been very good.

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LINDA L_8

The caregiver cleans and brushes my hair. She also makes sure I take my medicine, and she makes me food to eat. This one girl I have is wonderful. If they were all like her, I would recommend them all the time, but the receptionist is rude.

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ELSIE H_1

The caregivers need to make sure they are taking initiative. They need to follow up and call and let me know when it has been done.

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BETTIE R

They are not that dependable, they don't talk, they aren't compassionate, and they don't provide transportation to doctor appointments. They can be more assertive to the employees, and they don't allow the employees to take me to doctor appointments. Their help isn't that dependable.

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ELEANOR M_2

The person that I have doesn't come on time all the time and sometimes leaves early. They need to pay more to get us better caregivers.

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THOMAS W_5

All of my dealings with them, they were really good. They were very prompt, polite, and knowledgeable. They showed us many things in just one appointment.

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BARBARA AND IRVIN M

The services help us to get up and walk around. The caregivers have always shown up.

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JUDITH W_4

They help her to do basic tasks, like makeup and laundry, and they help her with transportation. They could do a couple little things better. I don't like being billed weekly, I'd rather it be monthly. The way they manage their caregivers isn't great and the hours are rigid. I'm not sure how able the caregiver is to report her hours.

Provider Response

MDagra

This is a terribly managed company with rude, unprofessional, and incompetent staff. They will not communicate in a timely manner and leave everything for the last minute. The office staff is combatitive and more interested in arguing with you that offering customer service. Caregivers will take time off and clients will never be notified. Also there seems to be no process to ensure caregivers are able tto perform the functions of their job, the main priority is to fill slots in a schedule. We have have had lazy caregivers who are rarely punctual. We have had caregivers who lack basic personal hygiene. One caregiver did not want to be observed on her first visit by a family member when she was with the patient. She then placed a soiled diaper directly on the floor and when she was informed that was unacceptable she stormed out in an unprofessional manner. You are better off going with a small company that cares more about customer satisfaction.

BILL AND BRENDA D

We should have gotten in touch with them earlier to let them pick out someone that could do what we wanted them to do. We were traveling to another state and it was a long trip. We needed somebody to be with us on the trip. They were responsive.

NOELIA S

They tell me where I need to go because I am blind and they really pay attention to my needs. They tell me what is best for me. All of the caregivers are very experienced, kind, knowledgeable, and the scheduler can always match me with someone that is good with me.

LINDSAY D

They did nothing for me. They could have gone over the notes from the initial interview and sent me the right person for what I needed. They need better communication with each other. The caregiver didn't even know that I was in a wheelchair. The communication between the nurses and the staff needs to be improved.

Anonymous_121

They could have had better housekeeping skills. They should increase accessibility to get in contact with them.

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KIEU N

She is getting really good care because she cannot do normal routine things on her own and they are providing excellent care. Susanna in the office really cares and is thorough with her paperwork. The caregiver is also very thorough.

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Anonymous_129

I was unable to do anything in the morning, and they would get my breakfast for me and help me take a bath. Later, they helped me with transportation to the doctor. I was unable to do hardly anything the first day, and the person who came on the first day was wonderful.

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JOSEPH L_2

It helps by having her drive me to the doctor. They've been very good to deal with, I've enjoyed it, and they've treated us very well. They're very professional.

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LILLIE C_1

They helped me do things that were difficult. The service was excellent.

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ELDRED A

I needed help because I had a pretty big surgery, but I had already prepared for most of what was needed because I didn't know I was going to have help. They really didn't have that much to do. The first caregiver that came in pointed at my furniture and told me that they had to go. She turned my table upside down, moved all of my papers, took the table apart, and then sat on the couch and watched things on her phone rather than actually helping. I called the office because I wanted her to be counseled and corrected.

NINA P_1

They take me to doctor's appointments, they take care of my needs, and help me move around. They are very good. They worked with me and helped me with a lot of stuff.

SUSAN W

They could have tried to show my mother the advantages of the services more. The caregivers I got could have been more assertive and tried to help her take advantage of the services.

Provider Response

ALLEN A_2

She helped me bathe, helped me with my wheelchair, and helped me with everything I need. The nurses aid came and she was quite good. When I woke up she cleaned me up, had my breakfast ready, and got me to the store.

MARGARET M_11

They were able to get here when they needed to be. We are satisfied with the care.

Anonymous

She couldn't function without them. It has a tremendous impact on her. They do a pretty good job at matching the personalities of the caregivers to the clients. Everybody is dressed professionally.

DOROTHY H_2

She is there and takes her shopping. She takes her to the doctor. I like that the young lady that comes to my mother is kind and efficient. She is everything that I could hope for.

JACK M

I needed the help because I had been taking care of my husband myself. When the skilled people came to relieve me, I felt comfortable that I could either rest or do something else that had been put off. The caregivers who came were top notch in being sensitive and skilled to what needed to be done at the time.

MARY M

I had company and someone that I could rely on. The caregiver was very attentive to do the things I asked to be done.

HERBERT G

They escorted my father to the wedding. They were responsive when we asked for changes.

TERRI C

They were available to come for me and it was a lifesaver for me because I am diabetic and my blood sugar was erratic after my surgeries. They made it so that I could stay in my house instead of having to go somewhere else. I did not feel like that I was respected by one of their caregivers who came to assist me because one day she went ahead and opened my blinds, even though I asked her specifically not to.

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NARGES A

Without the services, my mother couldn't live alone. She depends on the services to live alone and be a little bit independent and live at her house still. They're very dependable and their aides are very professional. They are on time, they follow through, and they care. The office communicates well when there is an issue. They're familiar with the schedule and the needs of the patient.

BRENDA K

It was nice to know that someone was there besides myself. One of the caregivers was very sick and she should not have even come, but she did.

SANDRA B_11

Care Advantage's quality of service is not that good. I am disappointed on some things. I was once charged for a half an hour of service that I did not have. It's great because I get to get out. I can afford it, too.

Provider Response

NANCY D

They are reliable and I know I will get a good driver to take me to where I need to go. When I need them, they are good about getting somebody for me and I like that they stay with me so they don't have to pick me up again.

SARA P

They are very well aware of what they are doing, and they take good care of me. They do physical therapy and wound care.

MARY M