Care Advantage - Richmond

Offers Home Care and Home Health Agencies

99 Reviews
Call (800) 973-1841
Care Advantage - Richmond (800) 973-1841
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Reviews of Care Advantage - Richmond

99 Reviews Write a review

Home Care Reviews for Care Advantage - Richmond

March 01, 2022

By MARY H_2

I am a current client of this provider

They can continue to do what they are doing. They provide excellent care to my mother.

Provider Response

Thank you for leaving this review, Mary. We are so honored to be able to take care of your mother, we will delight in continuing to do what we are doing. Please let us know how we can earn that fifth star!

February 01, 2022

By MARTHA C

I am a current client of this provider

The aide does very well. I like that agency is very nice.

Provider Response

Martha, thank you so much for leaving this wonderful review. We are so glad that we are able to provide a caregiver to assist with your needs, and more.

January 13, 2022

By JOHN S_2

I am a current client of this provider

The caregiver is very good in what she does, and she is very positive in my life and my husband's with the care she provides. I like the caregiver they provide for me.

Provider Response

John, we are so honored to be able to help your loved one. Thank you for taking the time to leave this great review.

January 04, 2022

By Anonymous_4342

I am a current client of this provider

They have provided a caregiver for me and they work with me. They have helped me with the services and they have given me a good person.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

December 03, 2021

By Anonymous_4053

I am a current client of this provider

He is really pleased with how the caregiver is doing. My dad is really happy with his caregiver, Queen. He really likes her and is very comfortable with her.

Provider Response

Thank you so much for your kind words! Our caregivers have been trained to assist you. We appreciate that you took the time to give us a 5 star review!

November 16, 2021

By Anonymous_5415

I am a current client of this provider

They have helped by being there and doing their job. It is a hard business and they are doing their best.

Provider Response

We are glad to hear that we are able to assist you and your family. Please let us know how we can earn that fifth star!

November 02, 2021

By ERNEST H

I am a current client of this provider

They help me with my medications. They are on time.

Provider Response

Ernest, thank you for leaving this positive review, we are so happy that we are able to assist you and your family!

September 01, 2021

By THOMAS T_1

I am a past client of this provider

Over half of the caregivers were wonderful. We just had a couple caregivers that were not as great. They were kind of lazy. Maybe they should observe the caregivers or something. One was just on his cell phone.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

August 18, 2021

By DONALD H

I am a current client of this provider

His caregiver makes sure he gets in the hours of practice his rehab requires. They always follow up with me about Donald's care.

Provider Response

We are so honored to be able to care for Donald and assist him with his rehabilitation. Thank you for taking the time to leave this excellent review.

July 16, 2021

By S. Cox

I am a current client of this provider

A lotof times caregivers are not call no show. Staff don't know what's going on very unprofessional

Provider Response

We are so sorry to hear about your experience. We understand that reliable and consistent care is important. We will communicate this with our office teams to devise a solution. Thank you for leaving this feedback.

May 14, 2021

By CHERISE G

I am a current client of this provider

My wife cannot speak and the caregiver has been able to really connect with her. She makes meals for her. I like that they are good at personalizing the care to our needs.

Provider Response

Thank you so much for the kind review. We are so honored to be able to assist you and your wife. We appreciate your time to leave us positive feedback!

May 14, 2021

By Dale W

I am a current client of this provider

After my Mother's stroke and rehab, we needed to arrange for help with her personal care. JP, the Client Services Manager at Care Advantage, Inc., got right on it and coordinated with our local CA provider to get us signed up right away. The next morning, Mom had her introductory meeting with an intake RN and by the afternoon, Mom's new caregiver began providing services. JP went above and beyond to make things happen without delay. A real blessing. Thank you, JP. You ROCK!

Provider Response

Dale, thank you so much for leaving this amazing review. We are so glad that JP was able to assist you in such a quick way. We are happy to help you and your family.

May 07, 2021

By EMMETT N

I am a current client of this provider

They are considerate. I don't always have to be here. I like their communication.

Provider Response

We are so happy that you had a great experience, Emmett. Thank you for leaving us this positive feedback.

February 17, 2021

By JEWELL W

I am a current client of this provider

They allow her to stay at home. They call out sick and they are not able to find coverage.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We hope that we can earn back that 5th star!

February 16, 2021

By Steve Archibald

I am a past client of this provider

I called in Care Advantage to assist in the care of my 94 year old Mother. Mom was in a healthcare wing of a retirement community following a fall that resulted in several broken ribs and confusion. Care Advantage was to have someone with my Mom 24/7. The first shift was terminated after three hours as the healthcare nursing staff had to send the Care Advantage aide home due to illness. We expressed our concern not knowing what Mom may have been exposed to. This was followed by a number of last minute no shows resulting in partial shifts or no coverage at all. My Mom's healthcare facility alerted me to complaints they had with Care Advantage i.e., Mom was found walking down the hall by herself as the Care Advantage aide was found asleep in my Mom's room. The second complaint was when the resident physical therapist happened into my Mom's room to find my Mom laying on the bathroom floor with the Care Advantage aide only feet away on her phone and unaware of my Mothers situation. This is the second time that I have used Care Advantage. I entered this agreement with the expectation of providing my Mom with additional safety measures. Unfortunately after 21 days I realized that I had taken a challenging situation and made it worse by putting my Mom in the care of Care Advantage.

Provider Response

Steve, we are sorry to hear about your experience. We understand that quality and consistent care for your mother is very important. We have been looking into this case and how to best resolve this as well as prevent it from occurring again. Thank you for bringing this to our attention and for leaving this feedback.

January 06, 2021

By PAULETTA T

I am a current client of this provider

They make sure she is properly cared and took the worry off of me. They were very professional.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

October 24, 2020

By LYDIA C

I am a current client of this provider

I had one caregiver who was very poor, they changed them for me and the one that I have now satisfies me just fine. I like that they don't ignore what I say to them. The people are good there.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

October 15, 2020

By MARY M_32

I am a current client of this provider

Some of them are outstanding, some are average, and some are poor. They could communicate with me better.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

September 21, 2020

By MARIA K

I am a current client of this provider

They are present for whatever she needs. They are reliable.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

July 23, 2020

By LOU C

I am a current client of this provider

They have helped the most in calming my mother and being there for her. The agency needs to have better communication with the caregiver about what is going on with the client.

Provider Response

Thank you for taking the time to leave us this valuable feedback, Lou. We are sure we can improve this issue and focus on providing outstanding customer service as well.

July 08, 2020

By PATRICIA B

I am a past client of this provider

Just the two times that I had the caregiver who was pregnant. She just was not able to help out that well. There were times that I had caregivers who could not meet the needs. There was one lady that was pregnant, and she could not help with mobility which was a concern.

Provider Response

We are so sorry to read your review and very sorry this was your experience, Patricia. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed.

July 08, 2020

By DANIEL B

I am a current client of this provider

They help the most by helping with his ADLs. I like that we have the same health aide every day for the most part.

Provider Response

Thank you so much for the kind review, Daniel. We are so honored to be able to assist your family. We appreciate your time to leave us positive feedback!

June 22, 2020

By Citylites

I am a current client of this provider

Very unhappy with the scheduler. Unreliable in notifying me when aids are not arriving, sending aids that sit and play on their phones all day. There were many other infractions, but for now, just know, very unreliable.

Provider Response

We are so sorry to read your review and very sorry this was your experience. As a company, we certainly understand that you depend on our caregivers for a specific service and you need consistency with schedules and staff. We will take this very valuable feedback to our teams to make sure they are aware and this breakdown in communication will be fixed.

June 04, 2020

By ARTHUR B

I am a current client of this provider

They have done all that I've asked. Everybody has been kind and polite.

Provider Response

We are so happy to see this great review, Arthur. Thank you so much for taking the time to leave us this feedback. Please let us know how we can earn that 5th star!

June 04, 2020

By LILLIAN O

I am a current client of this provider

The caregivers are very terrific. They have been able to provide us with just a few people to provide care so the dementia client can recognize them. They have some troubles in the office, but the caregiving is good.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

May 08, 2020

By SANDRA S

I am a current client of this provider

They have such a variety of things to help me such as laundry and bathing so I don't slip and fall. I like the quality of the people that come in.

Provider Response

Sandra, thank you for leaving this review. We are so honored to be able to assist you in your daily chores and ensure your safety.

April 17, 2020

By KATHERINE T

I am a current client of this provider

They've helped me out with my bathing. I like that they are on time to help me.

Provider Response

Katherine, we are so happy to hear that you enjoyed our caregivers. We love that we are able to assist you in a timely fashion. Thank you for taking the time to leave this review.

January 09, 2020

By PAUL I

I am a past client of this provider

Having someone there was helpful. They're responsive, all the caregivers were very nice, and they did a good job.

Provider Response

Paul, we are so glad to be able to be there for you and your family. Thank you for leaving this review.

December 07, 2019

By ALBERT S

I am a current client of this provider

Just having a caregiver here makes my life easier. I have been fortunate to have good ones. They have been cooperative, and I have had good people come in to take care of my husband.

Provider Response

We are so honored to be able to take care of you and your loved one. Please let us know how we can earn that fifth star.

November 13, 2019

By MURIEL S

I am a current client of this provider

The woman who comes out prepares breakfast and gets her lunch set out. One individual comes out, and they are reliable.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

November 07, 2019

By DONNA A

I am a current client of this provider

I'm a thousand miles away, so it's important for me to rely on the services to help my loved one. The agency provides a perfect service. The caregivers are on time, and they show considerably detailed interest in my loved one by asking how he's doing.

Provider Response

Thank you for leaving this excellent review, Donna. We are so honored to be able to care for your loved one when you are away.

September 25, 2019

By DOROTHY W_1

I am a current client of this provider

I like the help I get with cooking. It's easier for me to not have to stand. I'd like the caregivers to see what needs to be done rather than me having to tell them.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams.

September 12, 2019

By Anonymous_2491

I am a past client of this provider

They could at least sent sometime with some knowledge. My husband's case was unique. He required special care, but they did not know how to give him the special care. They said that they knew how to care for my husband.

Provider Response

We are sorry to hear about your experience, we understand that care for your loved ones is the highest importance. We will look into this situation to figure out how best to resolve the issue moving forward. Thank you for bringing this to our attention.

August 23, 2019

By JO ANN H

I am a current client of this provider

They always have someone for me when I call them, even with short notice. They do whatever I need them to do. There are just little things they could do better. It is very difficult for me to pay their bills because they come every few days. If they could bill monthly that would be better.

Provider Response

Jo Ann, we are so glad that we were able to provide caregivers for you. We are sorry to hear about your concern with your bills, we will communicate with our office teams regarding this issue.

August 16, 2019

By ARTHEA B

I am a current client of this provider

It has been a huge help. They take her to doctor appointments, which has been a huge help. We have had some confusion with drivers. Sometimes, I will need a driver, and the nurse isn't qualified to do that. They have corrected it when that has happened.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

July 30, 2019

By VIRGINIA E

I am a past client of this provider

His mood greatly increased, and he ate more when she was there. She sat with him and helped cut food for him. I liked the young woman who came the most often. My dad liked her very much. She was very attentive and had great attention to detail. My dad was in a facility where things were going wrong a lot, and she helped keep things on track there. She would alert me when they were not following his care plan or not taking him to lunch.

July 16, 2019

By MARIAN G_1

I am a current client of this provider

They have knowledgeable people who know my wife's needs and can take care of them. I like their work attitude, caring nature, and that they do what they need to do.

Provider Response

This positive feedback just makes our day! We are grateful for the opportunity to serve you, and look forward to continuing to exceed your expectations.

May 17, 2019

By Anonymous_1125

I am a current client of this provider

The cost is expensive, but they can't help that. So far it is good. Everything is online so you can communicate through email, which is a plus. They have been good as far as communication, and that is pretty much it.

Provider Response

Thank you for leaving us this very valuable information. We are glad you are happy with our communication. We want to be able to help you and your family in the best way we can. Thank you for your review.

May 17, 2019

By Anonymous_745

I am a current client of this provider

We need a caregiver that can use a Hoyer lift, put him in his wheelchair, and lift him. They can find my father a permanent caregiver.

Provider Response

We are so sorry to read your very important review. Our caregivers are trained to be in the home helping with daily tasks. We will be sure to alert the office to know this was your experience. We also have the ability to send a different caregiver with our large network available to us. We are happy to allow you to interview a caregiver before they start work to be sure they are a great fit inside your home.

May 15, 2019

By WILLIAM H_9

I am a current client of this provider

They have helped out the most with getting me in and out of the shower. I pretty much have a regular caregiver now, so that is working out pretty well.

Provider Response

Thank you so much for your kind words! We are so glad to know that you feel safer in your home. Thank you for taking the time to give us a review.

April 26, 2019

By IRVIN M

I am a current client of this provider

They finally sent some pads that are working. I like how this agency makes me not have to worry about running out because they keep good track of me.

Provider Response

We are so happy that you had a great experience. Thank you for leaving us this positive feedback.

April 24, 2019

By JACK B

I am a current client of this provider

They can train their people well and make sure they are qualified to handle someone with his weight. He is a big man and some people can't handle him. They can train their people better.

Provider Response

Thank you for taking time to leave us a review. We are so sorry that you weren't completely satisfied with our caregivers, but we will be sure to communicate this feedback to the office. It is very important for us to communicate from our office staffers to the caregivers about case specifics. Thank you for bringing it to our attention.

April 12, 2019

By Anonymous_92

I am a current client of this provider

The workers have a list of things to do, but not everyone goes by the list. The workers are pretty good. They could have less people come in and more quality workers come in.

Provider Response

I am so sorry that you have been experiencing these challenges with staffing. I will take this feedback to the office team, and we will address these concerns promptly. You feedback is so important to us, we thank you for taking the time to bring this to our attention. We appreciate the opportunity to serve you.

April 12, 2019

By DONNA M

I am a current client of this provider

They do everything for me. The caregiver that I have is a very good match. They are also very good at following up with me.

Provider Response

Thank you so much for your kind words! We appreciate that you took the time to give us a 5 star review!

March 25, 2019

By ERNESTINE S

I am a current client of this provider

There's someone all the time for me. They are very prompt.

Provider Response

Dear Ernestine: I'm so sorry to hear that our transportation policies are creating challenges. Unfortunately, some payer sources don't permit the transport of their recipients. That being said, please speak with your office team about other alternatives that should be a solution. We do provide tailor made plans of care, it sounds like we need to review that with your caregivers. I will be sure to speak with the office team regarding this. Thank you for taking the time to share this feedback, it is essential for our improved service. Best, Olivia C Jones, Senior Vice President

March 25, 2019

By WILLIAM C_2

I am a current client of this provider

They are always there when I need somebody to help. Care Advantage will respond immediately in an emergency. If I need someone, they will get them for me.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

March 15, 2019

By RUTH K_1

I am a current client of this provider

She always tries to get me out of the house. They do very well because the aides are very caring.

Provider Response

Thank you so much for taking the time to leave this wonderful review. We are so glad we were able to make you feel better!

February 25, 2019

By MARY-MEADE L

I am a current client of this provider

They always have someone here when they say they will. They were very quick to arrive and have someone available.

Provider Response

Thank you so much for taking the time to rate us 5 stars! We are honored to be able to help you and we look forward to continually providing superior customer service.

February 22, 2019

By Anonymous

I am a current client of this provider

They could charge me less money. They are competent at assigning people.

Provider Response

Thank you for the kind words. We were obviously very sad to read that you haven't had a perfect experience. We will be sure to work with our teams to provide additional resources/training to make sure communications are followed through. We hope that we can earn that 5th star!

February 14, 2019

By JOANN B_1

I am a current client of this provider

They come two days a week and that gives me a chance to get out, have some time, and do some errands. They could be a little better with their communication with us. Other than that, they do a good job with what they are here for.

Provider Response

We are so sorry you have had a less than positive experience with our staff. Thank you for taking the time to leave us this feedback. We will be sure to communicate this information with our office teams. We are so happy that our caregivers are helpful and provide some relief for you.

January 25, 2019

By HELEN T_1

I am a current client of this provider

The services help me do the things I can't do by myself. They are consistent in getting me a caregiver.

Provider Response

Thank you for taking the time to provide this positive, and valuable feedback. It is heartwarming to hear that you have been completely satisfied with the services you have received. We appreciate the opportunity to serve you, and look forward to our continued relationship.

January 18, 2019

By ERIC A_1

I am a current client of this provider

It is a big help when we need them. The last one I had was great. However, I ended up with my pots and pans destroyed because they didn't know they weren't supposed to use silverware in them. There was one who didn't know how to vacuum or sweep. She tried hard. I've had good and bad caregivers come from there. A couple of them were really good, and there were a couple of others who didn't know what to do.

Provider Response

Thank you for taking the time to provide this valuable feedback. We will take steps to address the service delivery concerns you have shared here in an effort to ensure that going forward, you can be completely satisfied with the services you receive. We appreciate the opportunity to serve you, and look forward to our continued relationship.

January 07, 2019

By VALERIE G_1

I am a current client of this provider

They didn't do very much. I haven't had many experiences with them so I don't have sufficient information to recommend them.

Provider Response

I am extremely disappointed to hear that Care Advantage was not a solution to your needs. I hope that you have found an agency to meet your needs and as a result are feeling some relief. I will address these concerns with the local branch team. We take this feedback very seriously, and appreciate you taking the time to share. Wishing you the best, Olivia Jones

January 07, 2019

By LINDA S_24

I am a past client of this provider

They shouldn't have charged me for four hours when I only needed a shower. They had a minimum requirement. They come when it's convenient for me and it's easy to schedule.

Provider Response

Thank you for taking the time to offer this valuable feedback. It truly is our pleasure to serve you.

December 12, 2018

By CAROLYN R_7

I am a current client of this provider

They have been life saving. My mom fell and broke her hip, and we had to leave the state for a wedding. They stayed and helped her while we were gone. I don't know that I could have attended that wedding without them. They are very organized, and I got a lot of calls to organize our schedule. All the individuals that we worked with have been very good.

Provider Response

Thank you for taking the time to offer this positive, and valuable feedback. It truly is our pleasure to serve you.

December 06, 2018

By LINDA L_8

I am a current client of this provider

The caregiver cleans and brushes my hair. She also makes sure I take my medicine, and she makes me food to eat. This one girl I have is wonderful. If they were all like her, I would recommend them all the time, but the receptionist is rude.

Provider Response

Thank you for taking the time to provide this valuable feedback. I am sorry to hear that you feel that someone on our team was rude. That is not the Care Advantage way, and it has been addressed. Thank you for your continued confidence in our services, we appreciate the opportunity to serve you.

December 05, 2018

By ELSIE H_1

I am a current client of this provider

The caregivers need to make sure they are taking initiative. They need to follow up and call and let me know when it has been done.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

November 28, 2018

By BETTIE R

I am a current client of this provider

They are not that dependable, they don't talk, they aren't compassionate, and they don't provide transportation to doctor appointments. They can be more assertive to the employees, and they don't allow the employees to take me to doctor appointments. Their help isn't that dependable.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. We are unfortunately bound by the requirements of some insurance providers, however, we can offer the transportation services privately, or we would be happy to recommend you to an approved transportation provider for your insurance. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

November 28, 2018

By ELEANOR M_2

I am a current client of this provider

The person that I have doesn't come on time all the time and sometimes leaves early. They need to pay more to get us better caregivers.

Provider Response

Thank you for taking the time to provide this constructive and valuable feedback. It is disappointing to hear that your caregivers have not been excellent care providers. We strive for all clients to be completely satisfied. We will work with the caregivers that have been assigned to elevate the level of service being provided by giving them access to more training and coaching. Thank you for your continued confidence in our company, it is our pleasure to serve you. If you do not find that the service delivery improves, please contact your local office right away so that we can provide a swift resolution.

November 26, 2018

By THOMAS W_5

I am a past client of this provider

All of my dealings with them, they were really good. They were very prompt, polite, and knowledgeable. They showed us many things in just one appointment.

Provider Response

Thank you for taking the time to provide this positive feedback. We appreciate the opportunity to serve you.

November 26, 2018

By BARBARA AND IRVIN M

I am a current client of this provider

The services help us to get up and walk around. The caregivers have always shown up.

Provider Response

Thank you for the positive feedback, it is a pleasure to serve you!

November 12, 2018

By JUDITH W_4

I am a current client of this provider

They help her to do basic tasks, like makeup and laundry, and they help her with transportation. They could do a couple little things better. I don't like being billed weekly, I'd rather it be monthly. The way they manage their caregivers isn't great and the hours are rigid. I'm not sure how able the caregiver is to report her hours.

Provider Response

Dear Judith, thank you for taking the time to share this feedback. We can update your billing to monthly if that is preferred. Please contact Beth Shumaker, Senior Administrator to have this accommodation made. She would also appreciate the opportunity to discuss the other concerns you mention in greater detail. We look forward to speaking with you further, and appreciate the opportunity to continue serving you.

November 07, 2018

By MDagra

I am a current client of this provider

This is a terribly managed company with rude, unprofessional, and incompetent staff. They will not communicate in a timely manner and leave everything for the last minute. The office staff is combatitive and more interested in arguing with you that offering customer service. Caregivers will take time off and clients will never be notified. Also there seems to be no process to ensure caregivers are able tto perform the functions of their job, the main priority is to fill slots in a schedule. We have have had lazy caregivers who are rarely punctual. We have had caregivers who lack basic personal hygiene. One caregiver did not want to be observed on her first visit by a family member when she was with the patient. She then placed a soiled diaper directly on the floor and when she was informed that was unacceptable she stormed out in an unprofessional manner. You are better off going with a small company that cares more about customer satisfaction.

October 17, 2018

By BILL AND BRENDA D

I am a past client of this provider

We should have gotten in touch with them earlier to let them pick out someone that could do what we wanted them to do. We were traveling to another state and it was a long trip. We needed somebody to be with us on the trip. They were responsive.

October 15, 2018

By NOELIA S

I am a current client of this provider

They tell me where I need to go because I am blind and they really pay attention to my needs. They tell me what is best for me. All of the caregivers are very experienced, kind, knowledgeable, and the scheduler can always match me with someone that is good with me.

September 30, 2018

By LINDSAY D

I am a past client of this provider

They did nothing for me. They could have gone over the notes from the initial interview and sent me the right person for what I needed. They need better communication with each other. The caregiver didn't even know that I was in a wheelchair. The communication between the nurses and the staff needs to be improved.

September 28, 2018

By Anonymous_121

I am a past client of this provider

They could have had better housekeeping skills. They should increase accessibility to get in contact with them.

Provider Response

Thank you for this important and honest feedback. We appreciate you taking the time to share. We will use this feedback to improve so that going forward all clients can be completely satisfied with the services they receive.

September 26, 2018

By KIEU N

I am a current client of this provider

She is getting really good care because she cannot do normal routine things on her own and they are providing excellent care. Susanna in the office really cares and is thorough with her paperwork. The caregiver is also very thorough.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs. We love our Susanna, and know how incredibly blessed we are to have her as a part of our work family. We will be sure to share this feedback with her.

September 17, 2018

By Anonymous_129

I am a past client of this provider

I was unable to do anything in the morning, and they would get my breakfast for me and help me take a bath. Later, they helped me with transportation to the doctor. I was unable to do hardly anything the first day, and the person who came on the first day was wonderful.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 17, 2018

By JOSEPH L_2

I am a current client of this provider

It helps by having her drive me to the doctor. They've been very good to deal with, I've enjoyed it, and they've treated us very well. They're very professional.

Provider Response

Thank you for taking the time to share this wonderful feedback, and for choosing Care Advantage for your home care needs.

September 17, 2018

By LILLIE C_1

I am a past client of this provider

They helped me do things that were difficult. The service was excellent.

Provider Response

Thank you for taking the time to provide these kind words. We are so pleased the services are benefiting you. It's our pleasure to serve you.

August 22, 2018

By ELDRED A

I am a past client of this provider

I needed help because I had a pretty big surgery, but I had already prepared for most of what was needed because I didn't know I was going to have help. They really didn't have that much to do. The first caregiver that came in pointed at my furniture and told me that they had to go. She turned my table upside down, moved all of my papers, took the table apart, and then sat on the couch and watched things on her phone rather than actually helping. I called the office because I wanted her to be counseled and corrected.

August 22, 2018

By NINA P_1

I am a past client of this provider

They take me to doctor's appointments, they take care of my needs, and help me move around. They are very good. They worked with me and helped me with a lot of stuff.

August 13, 2018

By SUSAN W

I am a past client of this provider

They could have tried to show my mother the advantages of the services more. The caregivers I got could have been more assertive and tried to help her take advantage of the services.

Provider Response

Dear Susan, Thank you so much for this feedback, it is constructive feedback such as this that helps us improve as a provider. We will certainly work with caregivers on being more assertive, as well as coaching them on showing the advantages of the service more.

July 25, 2018

By ALLEN A_2

I am a current client of this provider

She helped me bathe, helped me with my wheelchair, and helped me with everything I need. The nurses aid came and she was quite good. When I woke up she cleaned me up, had my breakfast ready, and got me to the store.

July 25, 2018

By MARGARET M_11

I am a current client of this provider

They were able to get here when they needed to be. We are satisfied with the care.

July 24, 2018

By Anonymous

I am a current client of this provider

She couldn't function without them. It has a tremendous impact on her. They do a pretty good job at matching the personalities of the caregivers to the clients. Everybody is dressed professionally.

July 20, 2018

By DOROTHY H_2

I am a current client of this provider

She is there and takes her shopping. She takes her to the doctor. I like that the young lady that comes to my mother is kind and efficient. She is everything that I could hope for.

July 13, 2018

By JACK M

I am a past client of this provider

I needed the help because I had been taking care of my husband myself. When the skilled people came to relieve me, I felt comfortable that I could either rest or do something else that had been put off. The caregivers who came were top notch in being sensitive and skilled to what needed to be done at the time.

July 13, 2018

By MARY M

I am a past client of this provider

I had company and someone that I could rely on. The caregiver was very attentive to do the things I asked to be done.

June 27, 2018

By HERBERT G

I am a current client of this provider

They escorted my father to the wedding. They were responsive when we asked for changes.

June 22, 2018

By TERRI C

I am a past client of this provider

They were available to come for me and it was a lifesaver for me because I am diabetic and my blood sugar was erratic after my surgeries. They made it so that I could stay in my house instead of having to go somewhere else. I did not feel like that I was respected by one of their caregivers who came to assist me because one day she went ahead and opened my blinds, even though I asked her specifically not to.

Provider Response

Dear Terri: Thank you for providing this feedback. I apologize that you felt disrespected by a particular caregiver. I do hope that you shared this concern with your office so that we could pull her from your case, and ensure that she was not sent back to provide care going forward. I am pleased to hear that aside from that incident with that one caregiver that overall you found the services to be beneficial and were satisfied. We wish you well, and are happy to know that you are well enough to be completely independent post surgery. Take Care, Olivia Jones, SVP

May 24, 2018

By NARGES A

I am a current client of this provider

Without the services, my mother couldn't live alone. She depends on the services to live alone and be a little bit independent and live at her house still. They're very dependable and their aides are very professional. They are on time, they follow through, and they care. The office communicates well when there is an issue. They're familiar with the schedule and the needs of the patient.

May 14, 2018

By BRENDA K

I am a past client of this provider

It was nice to know that someone was there besides myself. One of the caregivers was very sick and she should not have even come, but she did.

April 25, 2018

By SANDRA B_11

I am a current client of this provider

Care Advantage's quality of service is not that good. I am disappointed on some things. I was once charged for a half an hour of service that I did not have. It's great because I get to get out. I can afford it, too.

Provider Response

I am so sorry to hear that you had some disappointing moments. If you ever have a issues with billing, or service delivery, please let us know right away, and I can assure you we will work expeditiously to correct it. I am pleased to hear that your services provide an opportunity for you to get out.

April 13, 2018

By NANCY D

I am a current client of this provider

They are reliable and I know I will get a good driver to take me to where I need to go. When I need them, they are good about getting somebody for me and I like that they stay with me so they don't have to pick me up again.

March 16, 2018

By SARA P

I am a current client of this provider

They are very well aware of what they are doing, and they take good care of me. They do physical therapy and wound care.

March 12, 2018

By MARY M

I am a current client of this provider

The caregiver has really bonded with me. The caregiver knows my routine and does what needs to be done without being asked. She does the laundry without me asking. The caregivers know what my routine is, and they don't just sit down in a chair and give me advice. I don't mind taking suggestions.

February 16, 2018

By MARJORIE Y

I am a current client of this provider

They have always been there and have taken care of Marjorie. The aide takes her to the bathroom if she needs it, takes her to the doctor's office, and dresses her when she needs it.

February 13, 2018

By RHONDA A

I am a current client of this provider

I feel the nurses are top notch and very thorough. They help me work on my handwriting.

July 11, 2011

By TrainChi

Other

Unfortunately, after two months of trying to form a relationshihp with Care Advantage, I had to terminate my contract. This multi-branch agency in my community turned out to be an inconsistent provider of home health services. Care Advantage came highly recommended by our local hospital, so I felt confident they would be reliable and responsible. I needed someone to stay with my mother three mornings a week while I was at work, so the agency sent several individuals for me to interview. I chose a lady named ""Alice,"" who seemed to be bright, related well to my mother, and was willing to do more than just ""babysit"" during the 12-15 hours I needed her. ""Alice"" showed up on time the first day and was great. However, things went downhill from there, when the agency told me ""Alice"" was no longer available, since they had fired her. Care Advantage then proceeded to send me a selection of aides that did not measure up to the original person, ""Alice."" The next aide came 15 minutes late and smelled like cigarette smoke. Then they sent a woman who could not communicate in English. The CNA after that fell asleep while she was supposed to be looking out for my mother ... I found her snoring when I came home from work. After that, I had a young lady who felt that using my perfume, inviting her boyfriend over and talking on her cell phone was all appropriate. This agency did not do a good job screening their applicants, nor did they provide good training to the CNAs. After so many problem aides, I had no choice but to sever my relationship and look for another care provider. When you are paying almost $20 an hour for experienced healthcare support, you expect them to arrive on time, act professional and maintain good hygiene(physically and emotionally). I paid extra to have the aides I hired be able to monitor and dispense medications, but only one of the aides actually followed the care plan. The rest of the workers were content to sit and watch TV and raid my refrigerator. Care Advantage seems to have the ability to provide the basic care that individuals need who are not quite ready for a nursing home. If you are going to engage Care Advantage in a contract, please make sure that they release you go the right place.
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Home Health Reviews for Care Advantage - Richmond

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About Care Advantage - Richmond

Our Mission, our purpose, our duty...

Care Advantage companies are fully committed to enhancing the lives of our patients, our employees, and the communities we serve.

We are focused on delivering exceptional care to our patients in their residence. We will provide a nurturing environment for our team members to grow and excel. We vow to make a positive contribution in the communities we serve and will do so with passion, integrity, and care.

Our Vision

To become the leader in the healthcare industry by continually evaluating and improving the way we conduct ourselves, ensuring our patients always receive exceptional service and care.

Our Values

These are our values, they define us as a company. They are a source of inspiration as we lead the way to a brighter future for our company and all who depend on it. They support our mission of making the lives better for each and every patient we care for.


C

COMPASSION We care and we are passionate about what we do. We give our hearts to our patients, their families, and our employees.


A

ATTITUDE We maintain a positive attitude. We display a "can-do" approach as we perform our responsibilities and engage those responsibilities with hard work, honesty, and integrity.


R

RESPECT We cherish each other's diversity and opinion. We have a deep admiration for everyone's unique story, skill, and knowledge.


E

EXCELLENCE We vow to go above and beyond. We are committed to delivering excellence to our patients, our employees, and our communities.

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Services and Amenities of Care Advantage - Richmond

Health services

  • Physical Therapy

Rates

  • Hourly Rate: $21 $26/Hour

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Physical Therapy
  • Occupational Therapy

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Online Payments Accepted

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Home Care Organization License
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Care Advantage - Richmond

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