Care Advantage - Richmond
3201 Hungary Spring Road, Richmond, VA 23228
(800) 558-0653
Verified Partner
4.2
(217 reviews)
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Reviews of Care Advantage - Richmond in Richmond, Virginia
4.2
(217 reviews)
Karen M
1
|
April 28, 2024
This agency provided NO services. They were contracted to provide a home care aide, but she didn’t show up, didn’t call, the agency didn’t call, and they did not provide a replacement. They had time to call twice the previous day to make sure billing was set up and then to call again to confirm the service. This left me to care for my 71 year old husband who was released from the hospital after major spinal surgery, while just out of bed myself the day before due to a sudden, serious illness. It was extremely difficult and painful for both of us. Completely unreliable!
JOYCE S
5
|
January 3, 2024
They made sure that she was comfortable in her chair. We didn't have any major issues. People would reach out to us to let us know how my mom was doing.
MARVIN T
3
|
January 3, 2024
It was just the sitter to sit there and take the tube out. We only used them for a week, and purely for a sitter. The biggest issue I had was that it took me two weeks to finalize a bill, they never called me back on. It was a major task to try and pay the bill.
SYBIL R
5
|
January 3, 2024
I felt like she was always in good hands. They were dependable and always informed us if they were late.
BEVERLY M
3
|
January 3, 2024
Beverly was in a real downturn period. I'm not sure if they could have done anything to enhance that other than meeting their scheduling commitments. We had some scheduling issues. We only had a relationship with them for a matter of two or three weeks, and in that period, we were only scheduling one day a week and they had to cancel twice because they couldn't provide a caretaker at the scheduled time.
JOEL C
4
|
December 14, 2023
I get a lot of early calls of people calling out and it is jarring at 6:00am. I would like them to send better quality people.
Anonymous_1702559904
4
|
December 14, 2023
They come in here and check it out every 3 months. They need to be on top of what they do, I would like to have the same caregiver and not a bunch of people I don't know.
FLORENCE C
3
|
December 14, 2023
I just needed someone to be with her. I had thirteen call-outs in 30 days and only one of them was restaffed.
Anonymous_1702048795
4
|
December 8, 2023
They check in here and have done things that I couldn't do. They have taken good care of me and the people that work for them have done very well.
SANDRA I
5
|
December 6, 2023
They sent good staff members. I like the caregivers that were sent.
Anonymous_1701442724
4
|
December 1, 2023
They take care of a lot of chores that I can't handle on my own anymore. The caregiver has been excellent. I would recommend them because they fill their spots, but they do it the same as any other company.
ARNOLD H
5
|
November 14, 2023
They were able to get someone out there quickly when his care changed within the instance. I liked that they were fast-acting. They sent out quality representatives.
BRANDON S
4
|
November 14, 2023
They have people who can come in when needed. They have backup if the aid calls out.
Provider Response
ANNE L
5
|
November 7, 2023
I could rely on them. I would recommend them because I felt they provided care and compassionate.
Provider Response
RICHARD L_2
3
|
November 2, 2023
I liked how quickly they were able to get there for him. They lost our $4000 check.
Anonymous_5961
5
|
November 2, 2023
They are consistent. They provide care while I am working. They are very reliable.
Provider Response
FERNANDO G
4
|
November 1, 2023
The services improved him daily life in terms of having someone to help him bathe. He was stubborn and did not want them anymore. I can speak to my father that he is not comfortable having someone for him. It would make sense to match the right caregiver to the temper of elderly folks. They could be as consistent as possible with the client's comfort.
CONNIE K
4
|
November 1, 2023
There wasn't a lot to be done. She was bedridden and not very alert. They were willing to do stuff, but there wasn't as much to do. We had the same daytime caregiver and they were easy to work with.
LINDA M_1
4
|
October 20, 2023
It is a big deal for me when you all are there. They were more trained than some of the other caregivers I have had.
Provider Response
GEORGIA ALVIS J
1
|
October 17, 2023
They could have done their job. First off, they sent someone who couldn't speak English, and the next one was on her phone for an hour. One of them couldn't even help my mom get out of bed. They need to show up and do their job. They book, and then they don't show up to work.
Provider Response
LINDA M
5
|
October 17, 2023
The caregiver took the time to learn the client's emotions and feelings. A little help with transportation from the people who do not have any.
Provider Response
Anonymous_6623
2
|
October 11, 2023
They could not let people call out before every shift and not be able to fill the shift. They need to work on scheduling, quality of care, consistency, and communication.
Provider Response
BARBARA S_3
3
|
October 6, 2023
I like that this is what she needs. They could improve the overall experience but we have not had consistent caregivers. Working with the administration has been difficult.
Provider Response
JOHN B_4
5
|
October 2, 2023
The first caregiver was here overnight and made sure that he did not fall and helped with getting him ready for the day. He just needed some extra attention, so he did not fall. The first caregiver that came was really good, and the second one was not so good.
Provider Response
Anonymous_7641
5
|
October 2, 2023
I felt good about leaving the house because he had the care he needed. I recommend them because they are professional and available. They were very flexible.
Provider Response
ROBERT B_9
3
|
October 2, 2023
They come in and sit. Some vacuum, but the majority sit and do nothing. We have had several times when nobody showed up
Provider Response
SYLVIA K
5
|
September 21, 2023
Since we finally got the right person in here, it's been excellent. She takes care of my mom, she respects her, and she's wonderful with her. I would like to see improved scheduling.
Provider Response
AMY B
5
|
September 8, 2023
They have really helped me by them being here and doing the things I cannot because I am not here. I like that they are available and responsive.
Provider Response
JUNE H
4
|
September 5, 2023
There is really nothing to improve, it just depends on the person who is coming. I would like the agency to improve on more transparency because a few times no one came out or told me ahead of time. As well as more time to get to know the caregiver before they start.
Provider Response
MARILYN F
5
|
August 23, 2023
It gave us support when my wife came back from the hospital. Some of the people who came here just sat in the chair and did nothing. Others were very engaged and always on the lookout for what the client needed.
Provider Response
RACHEL B
5
|
August 22, 2023
They are attentive and she anticipates the needs of my mom. The caregiver we have is exceptional.
Provider Response
KHALIDA B
3
|
August 16, 2023
I would like them to have a backup aid for Khalida. They also need to be better at scheduling their aids correctly as well. I would like them to make sure we always have an aid, and to have a backup aid assigned to give her care. It is hard when we have a caregiver who doesn't show up to work.
Provider Response
STEVEN H
4
|
August 4, 2023
I need assistance when I came home from the hospital, but they told me I did not need them anymore. I thought they did a great job for the most part. I had two therapists; I thought the physical therapist was great, but the occupational therapist was a waste of time.
Provider Response
Anonymous_7566
4
|
August 1, 2023
I don't know. I would like to see more consistency in the people that come improved by the agency.
Provider Response
MARC L
4
|
August 1, 2023
They help with his shower and shaving and washing clothes. It helps him tremendously. They can improve by doing more nursing things like taking blood pressure.
Provider Response
Anonymous_7524
5
|
July 27, 2023
They make her life much, much easier. I would recommend them because they are so easy to work with.
Provider Response
ROXIE C
5
|
July 25, 2023
They find workers. They are always following up. They are usually reliable when we make phone calls to them. They are good with scheduling, and they call us back pretty quickly. They try to find a sub if our caretaker can't come.
Provider Response
KATHERINE R
5
|
July 12, 2023
They were great and it was nice to have someone there, but she did not like people in her house. I would recommend them because a lot of the caregivers that came out were very knowledgeable with hospice patients and help me understand what was happening.
Provider Response
ALICE K_1
5
|
July 3, 2023
We had to follow the guidelines of the facility and they were able to be there to care for her in addition. We were grateful to have them. I liked that they are very communicative between me and my sister. They would let us know through text that an attendant wasn't coming and working to get someone in.
Provider Response
SHIRLEY A
5
|
July 3, 2023
They checked in with us regularly and were always very helpful. They helped us immediately when we were in crisis.
Provider Response
JOANNE R
5
|
June 23, 2023
They seem to be attentive. Seem to do what she likes them to do. Staff is flexible. So far, zero complaints. Staff shows up and is professional.
Provider Response
GEORGE M
5
|
June 22, 2023
We had an LPN who worked 16 hours a day and she was a huge source of comfort to our family, and we also had people coming in at night very sensitive to our needs and excellent care. We are highly recommending you to other people. You guys responded quickly and immediately and put 24/7 care for us with very short notice, and all of the caregivers who came in were amazing and just easy to work with.
Provider Response
JOSEPH S_1
5
|
June 12, 2023
He needed to be able to recover. I liked their responsiveness.
Provider Response
GWYN M
5
|
June 10, 2023
If I didn't have them, then I wouldn't have the ability to go get my procedures done. I've enjoyed the drivers, especially Miss Davis.
Provider Response
JAMES S_4
5
|
June 5, 2023
My dad has Alzheimer's, and it has benefited having someone in there to interact with him. There is nothing that I don't like so far about the agency.
Provider Response
GLORIA L_1
3
|
May 19, 2023
It wasn't the company's fault, but it was because of the client not wanting to cooperate due to her Alzheimer's. We were very happy with everyone we came in contact with.
Provider Response
LINDA H_3
5
|
May 15, 2023
My wife is a fall risk, so the caretaker is there to help in case she needed to move around i.e. go to the bathroom. I would tell a friend that this company has a lot of flexibility, which is why I use them.
Provider Response
GEORGE E
4
|
May 12, 2023
It assisted us as a family in having help. The quality of the aides could be better.
Provider Response
Anonymous_7298
4
|
May 10, 2023
By having in-home care, we kept the client home. It helped relieve my brother. If all the care that we got from all the people was that of one of the aides there, it would have been outstanding. In general, at-home care is great to keep your loved one at home, but if it's not satisfactory or they don't show, we still got to our out loved one home but it didn't give us what we were hoping for. We had a lot of no-shows from Care Advantage. I think we had about 4 regular staff and one of them was very good, very reliable, and gave the client very good care. The other one was not very well trained or maybe she just wasn't compatible with the client, but she did not give the care the other one did. One of them for the night shift was very reliable.
Provider Response
KATHRYN C
5
|
May 1, 2023
It gives her a piece of mind that someone is always there to help her and take care of her needs. I like how they were quick to act and had someone ready to go the next day to provide services.
Provider Response
BETTY E_1
5
|
May 1, 2023
The caregiver does everything she can to help Betty. I don't really deal with the agency, but I don't have any complaints about them.
Provider Response
DELORES M
4
|
May 1, 2023
They listen to what I have to say about what type of caregiver my mother needs. I like the accessibility. I really like their flexibility with my mom when her preferences changed over time.
Provider Response
Anonymous_7203
5
|
April 24, 2023
The services were helpful. We only did it a couple of times. The person came to be a sitter in the facility where he was. They were great. They were really nice. I would recommend Care Advantage because they did a great job getting him ready for hospice care. It was perfect for timing until we could get the hospice.
Provider Response
WILLIAM "FLOYD" M
4
|
April 21, 2023
The caregivers took care of my dad. I like that Care Advantage was open 24/7.
Provider Response
JANA U
5
|
April 12, 2023
They send a great caregiver frequently. They walk my dogs. The person they send regularly is great.
Provider Response
Anonymous_7254
3
|
April 6, 2023
It would have been helpful that there would have had more dependability. They could have been a bit more organized with the communication.
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Anonymous_7177
4
|
April 5, 2023
They helped with the medication administration. I would like to see the communication improve for me to recommend them.
Provider Response
BARBARA H_3
3
|
April 4, 2023
There's a variation of what the expectations are when caregivers come in. Some work better than others. Expectations vary greatly depending on which caregivers come.
Provider Response
RSL64
1
|
March 23, 2023
They are terrible you never know if someone is going to show up or not have even had them show up open the door turn around and walk away never speaking a word
Provider Response
PATRICE E
5
|
March 22, 2023
They came and helped by treating her like family. There was not a single person that we had that was not exceptional.
Provider Response
JOHN B_3
4
|
March 20, 2023
When the caregivers didn't show up, it was hard on me because I couldn't make my appointments I had set up already. Sometimes the caregivers didn't show up, but when they did, they were great caregivers.
Provider Response
JUDY V_1
5
|
March 9, 2023
You can call, and the scheduler will do their best to accommodate you and get someone to help you. I like that you can call over there to the scheduler and tell them what days you need someone, and they will do their best to accommodate you.
Provider Response
ANNE S
5
|
March 7, 2023
The make a good impact because they show up on time and don't cause any trouble. I would recommend Care Advantage because they do what they say they are going to do.
Provider Response
CORNELIA G
4
|
March 1, 2023
It gave me peace of mind. The second caregiver did fall asleep in the middle of the day, and when we needed lunch my mom didn't want to wake her so she made lunch. I would recommend them because they were very flexible when I needed them to start and finish.
Provider Response
EVELYN M
4
|
March 1, 2023
The first person they sent was very young, and didn't have the experience. She needed more training. The first couple of people that they sent did not work out, but the last caregiver was great. At first, we felt we were having a bad experience.
Provider Response
JERRY G
5
|
March 1, 2023
The physical therapy, occupational therapy, and skilled nursing are helping my husband to get better and be able to walk. He is getting better after three months and is starting to walk again. There are limited-service options because of what kind of patient he is, and this was his only option to be able to walk again while in home. They are helping my husband to walk again. I feel like they are very personable. I feel as though they are collaborative as well. I feel totally confident talking to them about what I see my husband's needs being. They listen to me and we work together.
Provider Response
LILLIAN S_1
4
|
February 14, 2023
Some ended up not showing up in the end. We had great service until our normal girl left.
Provider Response
MARY A_1
3
|
February 10, 2023
They kept sending so many different people. I was never able to get the same caregiver to come. The intake people are really good.
Provider Response
VERNELL B
5
|
February 8, 2023
They are good with communication. They could be here more regularly.
Provider Response
JENNIFER F
5
|
February 7, 2023
It was the backup of having a caregiver in the room that was helpful. I liked that they were really responsive.
Provider Response
ARTHUR L_1
4
|
February 6, 2023
They help him with bathing. They also provide general companionship. They could have more options of caregivers.
Provider Response
GILDA J
4
|
February 3, 2023
It is easier knowing someone is here but we feel like we don't have a great way of knowing how well my mom is doing. We asked for them to call us when they arrived to the home but they didn't do that. It would be nice to have better communication. I would like to see the caretakers be more interactive.
Provider Response
RONALD V
5
|
February 2, 2023
They help my father and keep him alive. I like that they always show up.
Provider Response
Anonymous_7005
4
|
February 2, 2023
I can't function without them. They need to have better staffing.
Provider Response
JEAN Q
3
|
February 1, 2023
The care is very inconsistent. I would like to be notified when a caregiver is coming out. On the weekends and holidays, the care is not consistent. I would like to see Care Advantage improve on their dependability. I would like to see more people show up. Furthermore, I feel the care is inconsistent.
Provider Response
DEANE S
5
|
February 1, 2023
The care was very helpful for us at the time. I was able to spend more time with my life. They did very well. The young lady that came was very good with us.
Provider Response
Anonymous_6944
5
|
January 23, 2023
I like that it has taken that off of me has been wonderful land find a caregiver that has been able to handle hours. I like that they are quick to try to find hours and someone to help you.
Provider Response
JAMES B_2
5
|
January 19, 2023
The most helpful part of the service was the office members explaining every aspect of the service. One thing I would tell a friend is that everything was explained to me well, and I was well satisfied with the service.
Provider Response
CAROLYN L
5
|
January 9, 2023
What I do need help with has been fine. I just need help with two or three things. It is working out okay as far as I can see. It is nice that it is local.
Provider Response
Anonymous_6857
4
|
January 4, 2023
The agency could make my life easier by allowing my aide to take me places. I like this agency because I get along great with my aide.
Provider Response
ELIZABETH L
4
|
January 4, 2023
They could have the same caregiver consistently assigned to her. I like the consistent quality of the caregivers.
Provider Response
MAEVE K
5
|
December 20, 2022
They treat her very well. They have helped the most with talking to her. They have good people there, Barbara and Juanita are a wonderful help.
Provider Response
SHIRLEY F
4
|
December 15, 2022
She does no more than my usual of what I ask her to do. She does her routine. Everything right now so far is good. There's nothing unusual, and they do what they're supposed to do.
Provider Response
WILLIAM J
4
|
December 6, 2022
The type of people they send has been helpful. They need to be more consistent with my care and the caregivers they send.
Provider Response
Anonymous_6764
4
|
December 1, 2022
They bring him his medications and food. They do some light housecleaning. I wish they would give their caregivers more training.
Provider Response
SALLY S
2
|
December 1, 2022
They need to show up more when they are supposed to instead of canceling just before they should be there, but we have no issues with the caregivers who show up. They really need to improve communication in general by returning phone calls and having more consistent staffing.
Provider Response
Anonymous_6712
3
|
November 21, 2022
The nurse could've stayed for the entire shift. I like the responsiveness upfront, scheduling, and communication.
Provider Response
Anonymous_6684
3
|
November 14, 2022
The agency could provide better staff members. I like that they have very good aides who come to take care of me.
Provider Response
BOBBIE S
5
|
November 14, 2022
By having them on sight, it made the nurse home step-up a bit. They were an advocate for her. I liked that everyone was personable and forthcoming with information. It was informative and they looked out for her.
Provider Response
SUSAN R_1
5
|
November 7, 2022
It gives me an opportunity to get out and do some of the things I need to do. It gives me a break. I like their prompt response to questions and requests. I also like the people they send.
Provider Response
TOM H
5
|
November 2, 2022
It helped me to know that he was being taken care of, and that it met the facilities requirements. They were responsive and kept in touch with us.
Provider Response
EUNICE C
5
|
November 1, 2022
The providers have helped the most by doing what they are supposed to do, like light housekeeping. The young ladies that come are nice.
Provider Response
QUINCY D
4
|
October 21, 2022
The person we had was good. She would keep her clean. When I call over there for whatever reason, I can never get an answer.
Provider Response
NATALIE B
2
|
October 19, 2022
I needed more help than most of the caregivers could provide. I feel like my caregivers could not help with all that I needed them to do. One caregiver was great, the others were not so great.
Provider Response
WEBB AND EDWARD S
2
|
October 12, 2022
We did not have a clear understanding of the level of care that they needed and was available. The agency could have better communication with clients.
Provider Response
PHILIP L
5
|
October 10, 2022
They made the experience positive because they were every good and they did the best they could. I liked them because they were very kind, friendly and knowledgeable.
Provider Response
Anonymous_6575
5
|
October 5, 2022
The care was good. But I still had 1 good caregiver and 1 that needed more training. There was a nurse that was head and shoulders above the rest. Mia was outstanding.
Provider Response
BERNICE P
5
|
October 3, 2022
It was more company than anything, she helped her go to the restroom and took her to eat. I only had a brief relationship for 5 days.
Provider Response
MARY C_5
1
|
October 3, 2022
My mother has had a left fractured clavicle under their care and no one knows how that happened. We have been using them for over 2 months and she has had some really poor caregivers.
Provider Response
DELANEY R
5
|
October 3, 2022
They made her life easier by taking their time to explain what they were doing with her, and that made her comfortable. I liked that they were very prompt and everyone was very professional.
Provider Response
VIVIAN W_1
4
|
September 16, 2022
She has been pretty happy with them. They always seem to be attentive and do what is needed around the house. I've had good service, responses, and always had someone there to take care of any situations.
Provider Response
JAMES B
2
|
September 14, 2022
They did not come on time. They were multiple aides and they did not come on time.
Provider Response
Anonymous_6492
5
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September 13, 2022
They provided companionship and bathing. I liked their consistency.
Provider Response
Anonymous_6449
4
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September 8, 2022
They did a good job. They provided good caregivers and diligent care. I like the caregivers that they sent to our place.
Provider Response
ERNEST H
4
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September 2, 2022
I have help getting to dialysis. I like the prompt service.
Provider Response
ERNEST H
4
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September 2, 2022
I have help getting to dialysis. I like the prompt service.
Provider Response
DYLAN H
2
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September 1, 2022
They can make my life easier by having more consistency with the caregivers. I would like them to improve their communication when I call. I call and don't hear anything back.
Provider Response
WILMA B
5
|
August 10, 2022
They sit there out in the hall and make sure she doesn't get up on her own. They have been fairly reliable.
Provider Response
JAMES G
5
|
August 10, 2022
The caregiver sat with my husband at night. They gave me a reliable caregiver. We had no problems with them.
Provider Response
JOSEPH M
5
|
August 10, 2022
They made sure there was someone available for the time that we needed. I liked that they were always accommodating as far as scheduling.
Provider Response
COLEEN B
1
|
August 4, 2022
I had to do everything myself. They were young and inexperienced.
Provider Response
ReviewerFC072622A
4
|
August 4, 2022
I would recommend Care Advantage - Richmond over the other ones. We've had a very good experience with the director there and the lady that handles setting up the homecare people. She's worked very nicely with us. The caregiver we have now from that company is on time, cleans, helps my mom change the sheets, cleans the floors and the bathrooms, and heats their dinner. He's never called out. If he had to take a vacation, he gives plenty of notice. Both of my parents like him. It's all good right now. I would recommend them.
Provider Response
JUNE B
5
|
August 2, 2022
I don't know what I would have done without them. I was unable to care for the client because I had Covid. They told me what to expect and who would be coming. Everything went as explained. I like that they were able to provide excellent care. I was pleased with the services
Provider Response
MARIA K
5
|
August 1, 2022
They were very helpful. They helped feed my wife. They were flexible and I could use them according to my schedule.
Provider Response
MYRTLE P
5
|
July 12, 2022
They help with laundry, making her bed, vacuuming, and mopping. They also help her with her exercises. I like that they have good communication.
Provider Response
MARTHA W_1
5
|
July 7, 2022
They provide life care to my mom and companionship. That allows me to go back to work. I think the people who they hire are good at what they do.
Provider Response
ALICE V
4
|
July 7, 2022
They sit with Alice and keep her company. They get her a bath and provide her meals. They have been dependable. We have had a consistent caregiver.
Provider Response
ISAAC S
5
|
June 10, 2022
It helped a lot with my Mom and us, having extra help. It was easy to work with.
Provider Response
KATHERINE W_1
5
|
June 10, 2022
They've helped me by giving me suggestions and doing things differently. They share information that would help me get out of the apartment and stuff like that. I like my aide very much. She is always on time and is always here when she's supposed to be here.
Provider Response
Anonymous_6195
4
|
June 7, 2022
The agency should encourage the caregivers to leave a note or something to let a loved one that the family member is doing well.
Provider Response
MARY M_1
5
|
June 1, 2022
They help me with meals. They will dust and mop around the house. I like that they've got some good people working with them.
Provider Response
Anonymous_6224
5
|
June 1, 2022
They have helped the most because he is more open and talks more freely with the caregivers. I like they are there when we call.
Provider Response
HARRIET B_1
5
|
June 1, 2022
Care Advantage has gotten people to help me out and sends people when my regular caregiver cannot come. I have one of the best caregivers in the world from Care Advantage.
Provider Response
URSULA T
5
|
May 9, 2022
Care advantage made my experience positive by sending a good caregiver. I like Care Advantage because they're very accommodating.
Provider Response
RICHARD B_2
5
|
May 2, 2022
They only took him to an appointment once. I like that they're good at communication.
Provider Response
PATRICIA S_1
4
|
May 2, 2022
It frees up my life. Patricia enjoys having the company. I like that they sent a great caregiver.
Provider Response
MILDRED H
5
|
April 21, 2022
The caregiver would help my mother get dressed. I like the caregiver that came.
Provider Response
ANNIE H_5
5
|
March 7, 2022
They make sure I have somebody if my regular caregiver can't come. They gave us a good quality aide. They have good people.
Provider Response
MARY H_2
4
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March 1, 2022
They can continue to do what they are doing. They provide excellent care to my mother.
Provider Response
MARTHA C
5
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February 1, 2022
The aide does very well. I like that agency is very nice.
Provider Response
JOHN S_2
5
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January 13, 2022
The caregiver is very good in what she does, and she is very positive in my life and my husband's with the care she provides. I like the caregiver they provide for me.
Provider Response
Anonymous_4342
4
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January 4, 2022
They have provided a caregiver for me and they work with me. They have helped me with the services and they have given me a good person.
Provider Response
Anonymous_4053
5
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December 3, 2021
He is really pleased with how the caregiver is doing. My dad is really happy with his caregiver, Queen. He really likes her and is very comfortable with her.
Provider Response
Anonymous_5415
4
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November 16, 2021
They have helped by being there and doing their job. It is a hard business and they are doing their best.
Provider Response
THOMAS T_1
4
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September 1, 2021
Over half of the caregivers were wonderful. We just had a couple caregivers that were not as great. They were kind of lazy. Maybe they should observe the caregivers or something. One was just on his cell phone.
Provider Response
DONALD H
5
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August 19, 2021
His caregiver makes sure he gets in the hours of practice his rehab requires. They always follow up with me about Donald's care.
Provider Response
S. Cox
2
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July 16, 2021
A lotof times caregivers are not call no show. Staff don't know what's going on very unprofessional
Provider Response
CHERISE G
5
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May 14, 2021
My wife cannot speak and the caregiver has been able to really connect with her. She makes meals for her. I like that they are good at personalizing the care to our needs.
Provider Response
Dale W
5
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May 14, 2021
After my Mother's stroke and rehab, we needed to arrange for help with her personal care. JP, the Client Services Manager at Care Advantage, Inc., got right on it and coordinated with our local CA provider to get us signed up right away. The next morning, Mom had her introductory meeting with an intake RN and by the afternoon, Mom's new caregiver began providing services. JP went above and beyond to make things happen without delay. A real blessing. Thank you, JP. You ROCK!
Provider Response
EMMETT N
5
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May 7, 2021
They are considerate. I don't always have to be here. I like their communication.
Provider Response
ERNEST H
5
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March 3, 2021
They've helped the most by providing in home healthcare. I would tell a friend that they always give good service.
Provider Response
JEWELL W
4
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February 17, 2021
They allow her to stay at home. They call out sick and they are not able to find coverage.
Provider Response
Steve Archibald
1
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February 16, 2021
I called in Care Advantage to assist in the care of my 94 year old Mother. Mom was in a healthcare wing of a retirement community following a fall that resulted in several broken ribs and confusion. Care Advantage was to have someone with my Mom 24/7. The first shift was terminated after three hours as the healthcare nursing staff had to send the Care Advantage aide home due to illness. We expressed our concern not knowing what Mom may have been exposed to. This was followed by a number of last minute no shows resulting in partial shifts or no coverage at all. My Mom's healthcare facility alerted me to complaints they had with Care Advantage i.e., Mom was found walking down the hall by herself as the Care Advantage aide was found asleep in my Mom's room. The second complaint was when the resident physical therapist happened into my Mom's room to find my Mom laying on the bathroom floor with the Care Advantage aide only feet away on her phone and unaware of my Mothers situation. This is the second time that I have used Care Advantage. I entered this agreement with the expectation of providing my Mom with additional safety measures. Unfortunately after 21 days I realized that I had taken a challenging situation and made it worse by putting my Mom in the care of Care Advantage.
Provider Response
PAULETTA T
5
|
January 6, 2021
They make sure she is properly cared and took the worry off of me. They were very professional.
Provider Response
LYDIA C
5
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October 24, 2020
I had one caregiver who was very poor, they changed them for me and the one that I have now satisfies me just fine. I like that they don't ignore what I say to them. The people are good there.
Provider Response
MARY M_32
4
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October 15, 2020
Some of them are outstanding, some are average, and some are poor. They could communicate with me better.
Provider Response
LOU C
4
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July 23, 2020
They have helped the most in calming my mother and being there for her. The agency needs to have better communication with the caregiver about what is going on with the client.
Provider Response
PATRICIA B
4
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July 8, 2020
Just the two times that I had the caregiver who was pregnant. She just was not able to help out that well. There were times that I had caregivers who could not meet the needs. There was one lady that was pregnant, and she could not help with mobility which was a concern.
Provider Response
DANIEL B
5
|
July 8, 2020
They help the most by helping with his ADLs. I like that we have the same health aide every day for the most part.
Provider Response
Citylites
1
|
June 22, 2020
Very unhappy with the scheduler. Unreliable in notifying me when aids are not arriving, sending aids that sit and play on their phones all day. There were many other infractions, but for now, just know, very unreliable.
Provider Response
ARTHUR B
4
|
June 4, 2020
They have done all that I've asked. Everybody has been kind and polite.
Provider Response
LILLIAN O
4
|
June 4, 2020
The caregivers are very terrific. They have been able to provide us with just a few people to provide care so the dementia client can recognize them. They have some troubles in the office, but the caregiving is good.
Provider Response
SANDRA S
5
|
May 8, 2020
They have such a variety of things to help me such as laundry and bathing so I don't slip and fall. I like the quality of the people that come in.
Provider Response
KATHERINE T
5
|
April 17, 2020
They've helped me out with my bathing. I like that they are on time to help me.
Provider Response
PAUL I
5
|
January 9, 2020
Having someone there was helpful. They're responsive, all the caregivers were very nice, and they did a good job.
Provider Response
ALBERT S
4
|
December 7, 2019
Just having a caregiver here makes my life easier. I have been fortunate to have good ones. They have been cooperative, and I have had good people come in to take care of my husband.
Provider Response
MURIEL S
5
|
November 14, 2019
The woman who comes out prepares breakfast and gets her lunch set out. One individual comes out, and they are reliable.
Provider Response
DONNA A
5
|
November 7, 2019
I'm a thousand miles away, so it's important for me to rely on the services to help my loved one. The agency provides a perfect service. The caregivers are on time, and they show considerably detailed interest in my loved one by asking how he's doing.
Provider Response
DOROTHY W_1
4
|
September 25, 2019
I like the help I get with cooking. It's easier for me to not have to stand. I'd like the caregivers to see what needs to be done rather than me having to tell them.
Provider Response
Anonymous_2491
3
|
September 12, 2019
They could at least sent sometime with some knowledge. My husband's case was unique. He required special care, but they did not know how to give him the special care. They said that they knew how to care for my husband.
Provider Response
JO ANN H
5
|
August 23, 2019
They always have someone for me when I call them, even with short notice. They do whatever I need them to do. There are just little things they could do better. It is very difficult for me to pay their bills because they come every few days. If they could bill monthly that would be better.
Provider Response
ARTHEA B
4
|
August 16, 2019
It has been a huge help. They take her to doctor appointments, which has been a huge help. We have had some confusion with drivers. Sometimes, I will need a driver, and the nurse isn't qualified to do that. They have corrected it when that has happened.
Provider Response
VIRGINIA E
5
|
July 30, 2019
His mood greatly increased, and he ate more when she was there. She sat with him and helped cut food for him. I liked the young woman who came the most often. My dad liked her very much. She was very attentive and had great attention to detail. My dad was in a facility where things were going wrong a lot, and she helped keep things on track there. She would alert me when they were not following his care plan or not taking him to lunch.
MARIAN G_1
5
|
July 16, 2019
They have knowledgeable people who know my wife's needs and can take care of them. I like their work attitude, caring nature, and that they do what they need to do.
Provider Response
Anonymous_1125
4
|
May 17, 2019
The cost is expensive, but they can't help that. So far it is good. Everything is online so you can communicate through email, which is a plus. They have been good as far as communication, and that is pretty much it.
Provider Response
Anonymous_745
3
|
May 17, 2019
We need a caregiver that can use a Hoyer lift, put him in his wheelchair, and lift him. They can find my father a permanent caregiver.
Provider Response
WILLIAM H_9
5
|
May 15, 2019
They have helped out the most with getting me in and out of the shower. I pretty much have a regular caregiver now, so that is working out pretty well.
Provider Response
IRVIN M
5
|
April 26, 2019
They finally sent some pads that are working. I like how this agency makes me not have to worry about running out because they keep good track of me.
Provider Response
JACK B
4
|
April 25, 2019
They can train their people well and make sure they are qualified to handle someone with his weight. He is a big man and some people can't handle him. They can train their people better.
Provider Response
Anonymous_92
4
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April 12, 2019
The workers have a list of things to do, but not everyone goes by the list. The workers are pretty good. They could have less people come in and more quality workers come in.
Provider Response
DONNA M
5
|
April 12, 2019
They do everything for me. The caregiver that I have is a very good match. They are also very good at following up with me.
Provider Response
ERNESTINE S
5
|
March 26, 2019
There's someone all the time for me. They are very prompt.
Provider Response
WILLIAM C_2
5
|
March 25, 2019
They are always there when I need somebody to help. Care Advantage will respond immediately in an emergency. If I need someone, they will get them for me.
Provider Response
RUTH K_1
5
|
March 15, 2019
She always tries to get me out of the house. They do very well because the aides are very caring.
Provider Response
MARY-MEADE L
5
|
February 25, 2019
They always have someone here when they say they will. They were very quick to arrive and have someone available.
Provider Response
Anonymous
4
|
February 23, 2019
They could charge me less money. They are competent at assigning people.
Provider Response
JOANN B_1
4
|
February 15, 2019
They come two days a week and that gives me a chance to get out, have some time, and do some errands. They could be a little better with their communication with us. Other than that, they do a good job with what they are here for.
Provider Response
HELEN T_1
5
|
January 25, 2019
The services help me do the things I can't do by myself. They are consistent in getting me a caregiver.
Provider Response
ERIC A_1
4
|
January 19, 2019
It is a big help when we need them. The last one I had was great. However, I ended up with my pots and pans destroyed because they didn't know they weren't supposed to use silverware in them. There was one who didn't know how to vacuum or sweep. She tried hard. I've had good and bad caregivers come from there. A couple of them were really good, and there were a couple of others who didn't know what to do.
Provider Response
VALERIE G_1
3
|
January 7, 2019
They didn't do very much. I haven't had many experiences with them so I don't have sufficient information to recommend them.
Provider Response
LINDA S_24
5
|
January 7, 2019
They shouldn't have charged me for four hours when I only needed a shower. They had a minimum requirement. They come when it's convenient for me and it's easy to schedule.
Provider Response
CAROLYN R_7
5
|
December 12, 2018
They have been life saving. My mom fell and broke her hip, and we had to leave the state for a wedding. They stayed and helped her while we were gone. I don't know that I could have attended that wedding without them. They are very organized, and I got a lot of calls to organize our schedule. All the individuals that we worked with have been very good.
Provider Response
LINDA L_8
4
|
December 6, 2018
The caregiver cleans and brushes my hair. She also makes sure I take my medicine, and she makes me food to eat. This one girl I have is wonderful. If they were all like her, I would recommend them all the time, but the receptionist is rude.
Provider Response
ELSIE H_1
4
|
December 5, 2018
The caregivers need to make sure they are taking initiative. They need to follow up and call and let me know when it has been done.
Provider Response
BETTIE R
3
|
November 28, 2018
They are not that dependable, they don't talk, they aren't compassionate, and they don't provide transportation to doctor appointments. They can be more assertive to the employees, and they don't allow the employees to take me to doctor appointments. Their help isn't that dependable.
Provider Response
ELEANOR M_2
3
|
November 28, 2018
The person that I have doesn't come on time all the time and sometimes leaves early. They need to pay more to get us better caregivers.
Provider Response
THOMAS W_5
5
|
November 27, 2018
All of my dealings with them, they were really good. They were very prompt, polite, and knowledgeable. They showed us many things in just one appointment.
Provider Response
BARBARA AND IRVIN M
5
|
November 26, 2018
The services help us to get up and walk around. The caregivers have always shown up.
Provider Response
JUDITH W_4
4
|
November 12, 2018
They help her to do basic tasks, like makeup and laundry, and they help her with transportation. They could do a couple little things better. I don't like being billed weekly, I'd rather it be monthly. The way they manage their caregivers isn't great and the hours are rigid. I'm not sure how able the caregiver is to report her hours.
Provider Response
MDagra
1
|
November 7, 2018
This is a terribly managed company with rude, unprofessional, and incompetent staff. They will not communicate in a timely manner and leave everything for the last minute. The office staff is combatitive and more interested in arguing with you that offering customer service. Caregivers will take time off and clients will never be notified. Also there seems to be no process to ensure caregivers are able tto perform the functions of their job, the main priority is to fill slots in a schedule. We have have had lazy caregivers who are rarely punctual. We have had caregivers who lack basic personal hygiene. One caregiver did not want to be observed on her first visit by a family member when she was with the patient. She then placed a soiled diaper directly on the floor and when she was informed that was unacceptable she stormed out in an unprofessional manner. You are better off going with a small company that cares more about customer satisfaction.
BILL AND BRENDA D
4
|
October 17, 2018
We should have gotten in touch with them earlier to let them pick out someone that could do what we wanted them to do. We were traveling to another state and it was a long trip. We needed somebody to be with us on the trip. They were responsive.
NOELIA S
5
|
October 15, 2018
They tell me where I need to go because I am blind and they really pay attention to my needs. They tell me what is best for me. All of the caregivers are very experienced, kind, knowledgeable, and the scheduler can always match me with someone that is good with me.
LINDSAY D
1
|
September 30, 2018
They did nothing for me. They could have gone over the notes from the initial interview and sent me the right person for what I needed. They need better communication with each other. The caregiver didn't even know that I was in a wheelchair. The communication between the nurses and the staff needs to be improved.
Anonymous_121
4
|
September 28, 2018
They could have had better housekeeping skills. They should increase accessibility to get in contact with them.
Provider Response
KIEU N
5
|
September 26, 2018
She is getting really good care because she cannot do normal routine things on her own and they are providing excellent care. Susanna in the office really cares and is thorough with her paperwork. The caregiver is also very thorough.
Provider Response
Anonymous_129
4
|
September 17, 2018
I was unable to do anything in the morning, and they would get my breakfast for me and help me take a bath. Later, they helped me with transportation to the doctor. I was unable to do hardly anything the first day, and the person who came on the first day was wonderful.
Provider Response
JOSEPH L_2
5
|
September 17, 2018
It helps by having her drive me to the doctor. They've been very good to deal with, I've enjoyed it, and they've treated us very well. They're very professional.
Provider Response
LILLIE C_1
5
|
September 17, 2018
They helped me do things that were difficult. The service was excellent.
Provider Response
ELDRED A
4
|
August 22, 2018
I needed help because I had a pretty big surgery, but I had already prepared for most of what was needed because I didn't know I was going to have help. They really didn't have that much to do. The first caregiver that came in pointed at my furniture and told me that they had to go. She turned my table upside down, moved all of my papers, took the table apart, and then sat on the couch and watched things on her phone rather than actually helping. I called the office because I wanted her to be counseled and corrected.
NINA P_1
5
|
August 22, 2018
They take me to doctor's appointments, they take care of my needs, and help me move around. They are very good. They worked with me and helped me with a lot of stuff.
SUSAN W
3
|
August 13, 2018
They could have tried to show my mother the advantages of the services more. The caregivers I got could have been more assertive and tried to help her take advantage of the services.
Provider Response
ALLEN A_2
5
|
July 26, 2018
She helped me bathe, helped me with my wheelchair, and helped me with everything I need. The nurses aid came and she was quite good. When I woke up she cleaned me up, had my breakfast ready, and got me to the store.
MARGARET M_11
5
|
July 25, 2018
They were able to get here when they needed to be. We are satisfied with the care.
Anonymous
5
|
July 24, 2018
She couldn't function without them. It has a tremendous impact on her. They do a pretty good job at matching the personalities of the caregivers to the clients. Everybody is dressed professionally.
DOROTHY H_2
5
|
July 20, 2018
She is there and takes her shopping. She takes her to the doctor. I like that the young lady that comes to my mother is kind and efficient. She is everything that I could hope for.
JACK M
5
|
July 13, 2018
I needed the help because I had been taking care of my husband myself. When the skilled people came to relieve me, I felt comfortable that I could either rest or do something else that had been put off. The caregivers who came were top notch in being sensitive and skilled to what needed to be done at the time.
MARY M
5
|
July 13, 2018
I had company and someone that I could rely on. The caregiver was very attentive to do the things I asked to be done.
HERBERT G
5
|
June 27, 2018
They escorted my father to the wedding. They were responsive when we asked for changes.
TERRI C
3
|
June 22, 2018
They were available to come for me and it was a lifesaver for me because I am diabetic and my blood sugar was erratic after my surgeries. They made it so that I could stay in my house instead of having to go somewhere else. I did not feel like that I was respected by one of their caregivers who came to assist me because one day she went ahead and opened my blinds, even though I asked her specifically not to.
Provider Response
NARGES A
5
|
May 24, 2018
Without the services, my mother couldn't live alone. She depends on the services to live alone and be a little bit independent and live at her house still. They're very dependable and their aides are very professional. They are on time, they follow through, and they care. The office communicates well when there is an issue. They're familiar with the schedule and the needs of the patient.
BRENDA K
3
|
May 14, 2018
It was nice to know that someone was there besides myself. One of the caregivers was very sick and she should not have even come, but she did.
SANDRA B_11
3
|
April 26, 2018
Care Advantage's quality of service is not that good. I am disappointed on some things. I was once charged for a half an hour of service that I did not have. It's great because I get to get out. I can afford it, too.
Provider Response
NANCY D
5
|
April 13, 2018
They are reliable and I know I will get a good driver to take me to where I need to go. When I need them, they are good about getting somebody for me and I like that they stay with me so they don't have to pick me up again.
SARA P
5
|
March 16, 2018
They are very well aware of what they are doing, and they take good care of me. They do physical therapy and wound care.
MARY M
5
|
March 12, 2018
The caregiver has really bonded with me. The caregiver knows my routine and does what needs to be done without being asked. She does the laundry without me asking. The caregivers know what my routine is, and they don't just sit down in a chair and give me advice. I don't mind taking suggestions.
MARJORIE Y
5
|
February 16, 2018
They have always been there and have taken care of Marjorie. The aide takes her to the bathroom if she needs it, takes her to the doctor's office, and dresses her when she needs it.
RHONDA A
5
|
February 13, 2018
I feel the nurses are top notch and very thorough. They help me work on my handwriting.
What you can do with Caring
Services and Amenities of Care Advantage - Richmond in Richmond, Virginia
Financing & Payment Options
- Accepts Insurance
- Payroll Provided for Caregivers
- Accepts Check Payments
- Accepts Credit Card Payments
Resident Requirements
- Allows Patient Transfers
Staff Training & Qualifications
- Staff Trained in Ethics
- Staff trained in memory care
- Staff Driving Record Check
- Reference Checks
- Continual Training
- Interview Every Team Member in Person
Family/Caregiver & Relocation Services
- Transitional Care
- Family Communication Services
Personal Care
- Bathing Assistance
- Meal Preparation
- Personal Care Assistants
- Toileting Assistance
- Dressing Assistance
Housekeeping & Maintenance
- Housekeeping Services
Fitness & Wellness Programs
- Fitness Opportunities
Bonds & Insurance
- Is Bonded and Insured
Health Services
- Medical Care
- Memory Care
- Companion Care
Transportation & Shopping
- Transportation Services for General Shopping
Ambulatory Assistance & Accessibility
- Mobility & Wheelchair Assistance
- Transfer Assistance
Licensing & Inspections
- Staff Drug Screening
- Sex Offender Checks