PROS: Almost all the staff I have encountered in my father's 2 years at Ginter Hall are very friendly, helpful, and really care about the residents. There are many 4-star and 5-star direct care staff who provide excellent care and can teach new CNAs/Medtechs what good care looks like. The executive director and director of nursing ask for feedback and act on the concerns, complaints, and suggestions I've brought to them. They are updating the physical environment so residents and their guests can have a pleasant, comfortable place to relax and visit. Good, fair rates: the care, food, accommodations, and activities (Bingo, birthday parties, church groups, music, exercise time, etc.) are comparable to more pricey Assisted Living Facilities (ALFs).
CONS: As in all ALFs, good help is hard to find and keep, and at GH there are 1-star and 2-star direct care staff members who bring the overall staff rating down. For the acuity of residents, I feel all the direct care staff should be CNAs or working toward certification.
No place is perfect, and if your loved one isn't getting the care you signed up for, tell the facility and work with them to get it right.
This facility is worth considering. They care about their residents and work hard every day to get things right.
Ginter Hall Assisted Living & Memory Care
Offers Assisted Living and Memory Care
3 Reviews
Top Nearby Assisted Living
Reviews of Ginter Hall Assisted Living & Memory Care
Assisted Living Reviews for Ginter Hall Assisted Living & Memory Care
March 22, 2019
I am a friend or relative of a current/past resident
April 03, 2018
I visited this facility
Ginter Hall was overly odoriferous. That was the first impression as you walked in the door. The activity room in the section we were looking at had a lot of really handicapped people, and those with dementia and Alzheimer's, and they were just kind of gathered around and sitting there. It wasn't a good first impression. The entrance area was nice; it was just a little on the dark side.
Provider Response
Hello Patricia, I wish the person showing our community to you had been more informative. Our assisted living residents reside on first and third floor. Our second floor is for residents who do not recognize danger and require a secured memory care. You may have smelled an odor for a brief period of time depending on the time you visited. We usually hear how it smells so nice and clean. Unfortunately, just as in your own home, you may experience an odor as trash is taken out. We toilet our memory care residents every two hours and take the trash out immediately. We also have a great ventilation system which ensures odors to dissipate quickly. What you thought was their activity area in which they were sitting not doing anything was actually their dining room. Each floor has their own living room and dining room with a piano. Our residents sit in their dining room listening to music or to someone playing the piano as they wait for their meals to be served. Our huge activity room is on the first floor and is 1,947 Square feet. Our residents enjoy our extensive activity program with many volunteers as well. I'm not sure what made you feel it was dark because all three floors are BRIGHTLY lit and have natural sunlight coming through large windows. The drapes are always opened until at night. Thank you for sharing your comments. I hope you found the right community for your loved one. Caring for our seniors is an honor and a joy! Sincerely, Linda Bishop
March 19, 2018
I visited this facility
I visited Ginter Hall, and it's great. The rooms were great, they had very nice activities, and the dining area was very clean and spacious. The staff was very caring and very engaged.
Provider Response
Hello Dani, Thanks so much for taking the time to share your experience with others who may be looking for the right home for a loved one. Our Ginter Hall South family takes pride in creating and maintaining a loving, compassionate, and caring home environment through personal service, where fulfillment of our Residents' needs is our primary goal. Each of us loves what we do and look forward to being a part of promoting individual choice and family involvement, and to foster independence appropriate to the needs of the individual, while maintaining dignity and respect for all. It is truly an honor to serve our seniors and families! Thanks again, Linda
Services and Amenities of Ginter Hall Assisted Living & Memory Care
Cleaning services
- Laundry For Clothing
Health services
- Physical Therapy
Activities
- Offsite Activities
Financial guidance
- Va Benefits Consultation
- Financing Advice
General
- Resident Capacity: 196
Range of services
- Physical Therapy
Licenses
- State Licenses: ALF3778
About Ginter Hall Assisted Living & Memory Care
Ginter Hall Assisted Living & Memory Care is a premier senior housing facility in Richmond, Virginia. This community provides seniors with the best in assisted living and memory care options. Ginter Hall Assisted Living & Memory Care is committed to enriching the lives of seniors with top quality care and a wide variety of services offered in a warm, comfortable atmosphere. The community offers six levels of care based on each individual resident's needs and can adapt to their changing needs. All levels provide a caring environment that facilitates healthy living for residents by providing amenities such as climate controlled well-appointed rooms for leisure living; safe environment with fire-resistant construction; planned activities; three nutritious meals served daily in our dining room; daily housekeeping services; medication management, and more. Ginter Hall is able to offer affordable accommodation rates for both assisted living and memory care which include studio rooms with adjoining baths all linens, housekeeping, meals, snacks, plus access to all activity programs held on the property.
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Ginter Hall Assisted Living & Memory Care 11300 Mall Court, Richmond, VA 23235
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