The Welsh Home

Maggie

Please do your homework before placing your family member at The Welsh Home. It might be fine for a short rehabilitation stay but horrible for long, term especially if your family member has memory issues. Mom was there for two years. At the time of her death, I was actively looking to move her out to another facility. Staff refused to put in moms hearing aids. Mom was never clean. Her fingernails were always dirty. I had to soak her nails and clean them and cut them myself. The food was terrible. Mom got multiple gum infections because of poor dental care. Her dentures were not removed and soaked so food would get stuck and cause infections. Once I pointed this out, they would sometimes clean her dentures but then wouldn't put them back in. That meant mom was eating meals with NO TEETH No activities or engagement for residents with dementia. The laundry service is a joke. on top of loosing the laundry, bleach spots were all over her clothes! The nurses pay no attention except to hand out medication. They treat their employees better than the treat their residents.

rackinc.

Care is adequate to poor especially from some Nursing. Residents yelling for help. Staff Leave people unattended for extended period of time. Very poor management attitude who permit lower standards of care.

Marie

The tour at The Welsh Home was okay. I didn't see any activities going on, and it was quite boring. The staff members were pretty good, and they were pleasant. The outdoor was beautiful. The rooms were okay, very clean, moderate, and just typical. They do have an outdoor place where you can take your loved ones and look up at the pretty scenery. The grounds were really beautiful, and their garden was pretty.

Mike

I was impressed with The Welsh Home's therapy but I was not impressed with anything else. The service was lousy, as far as the nurses and the nursing care goes. I would not recommend it to anybody. It's a nursing home and my wife was a resident before she passed away 2 years ago and my biggest complaint was their nursing staff. She had a broken nebulizer and it took them 2 weeks to get another one. She's supposed to be using that every day. When it came to her medicine, they came 2 or 3 hours later or whenever they wanted to. The food is lousy too. They didn't give her a choice and they gave small portions. The place was nice as far as the physical appearance of it. They had a lake where the residents could sit and watch the ducks. The grounds were well-kept too.

JTknows

Get up front in writing what you will be billed for. Pharmacy costs, therapy costs and any other services do not believe what they say. If your prescription plan is out of network you will be charged unbelievable prices for medications. The pharmacy will send you a threatening letter from an attorney about payment. Promises that they have prior authorized therapy wait until you get the bill for services. Any additional services ordered will probably not be covered as promised. Housekeeping is hit or miss. Rooms not cleaned daily. Laundry will mark you clothing with marker that can be seen (no dignity here) Dietary services nice people food is marginal. I can't even begin to explain the lack of infection control at the facility. Hand washing is not routinely practiced. Infections passed room to room. Some staff need to be looked at failure to report concerns and complaints to management.

AMH85

I happened to stumble upon this site when looking at information on The Welsh Home and felt the need to write a review in response to a prior review that had been submitted. My Grandmother and my Aunt were both residents at The Welsh Home. They both started as skilled rehabilitation residents that transitioned into long term care and then eventually passed away. Both of them changed rooms multiple time, but each time was because of a need the facility and our family identified and would be the best fit for both my family members - closer to a nursing station, to a larger room for more privacy and family to visit near the end, etc.... I can not say enough about the care they were given. The facility treated them, and us, like we were their own family members. They have a Chaplain that was there at the end and was able to offer support through the whole end of life process and afterward. There is a reason I have had two separate experiences with this facility, because after my Grandma was here, we couldn't even imagine a better place for my Aunt to go. I would urge anyone needing long term care or skilled rehabilitation to go visit this facility, we highly recommend it.