Bickford of Rocky River

Reviewer#as0610

Bickford of Rocky River is very nice. It's small and kind of like a cottage; it's cute. It's very, very expensive; they're tiny and pretty expensive. The one lady I met was very nice and gave me a quick tour. It's a very pretty, newer building. It is well kept, and it smelled good, like brewed coffee. It's in a quiet, residential area, and it's close to a bunch of medical-care options, which is nice for seniors.

Provider Response

Tami

My mother is at Bickford of Rocky River. They did a virtual tour. The staff seems very nice and willing to work with me and my mom together to make the transition good. She's only been there a couple days, and I haven't been able to go in. I'm having my first visit today. My mom seems to like the food. She was in quarantine for the first several days because of the Covid. They were waiting for her test to come back, so she just started roaming around a little bit. I could see the windows. The facade looks beautiful. It's inviting. It's got nice chairs and seating on the covered porch area. There's plenty of space. There are plants and flowers. It resembles more of a large house versus just a building, which is part of why I chose that. It has more of a homier look to it than just an apartment building or a hospital type of a facility. They told me it's a very active community. Not so much now because of the Covid, but they still try to bring in some form of entertainment. They gather the residents in the dining area and have a live entertainment guy standing outside playing where they can still hear and see, but the person doesn't come into the building. They do arts and crafts and puzzles. They have a gathering room and a sitting room with an aquarium in it and another room where there's a birdcage. They're allowed to go outside. They did weekly trips to the store. They used to take the residents personally to church, but now they just offer services inside the facility. She said the food is really good, and everybody is very nice. From what I can tell, it's a highly rated facility. The staff has been working with me and has offered support to me as well as my mom with the change and moving her into the facility. They reached out to me also, which I felt very honored by. I felt like they were including me in everything. They're letting the residents come into the dining room to eat instead of eating in their rooms. They're kind of spread things out, so everybody can come down. Everybody has their own table with their names on it. They're allowing them to have somewhat of a social atmosphere, but yet still maintaining their distance. They have memory care. If and when the time came, I felt it would be easier to move her into that kind of care.

Reviewer072020

We picked Bickford of Rocky River for my mom and so far so good. The staff members communicate very well, and they have programs for all the residents. The coordinator seemed to be very on top of things there.

Jean

Bickford of Rocky River was very nice and the people were nice and very helpful. They offered a lot. The place was clean and the location was fine also.

William

Sunrise of Rocky River was very nice as far as appearance, but they didn't have the accommodation for two-bedroom facility. The person who assisted us was very nice and very knowledgeable. She wanted to sell the place and get us to go there. The dining area was very nice, but you're limited to times that you can go for breakfast, lunch, and dinner. Sunrise of Rocky River was a small place that did not have too many rooms. They had lots of windows and lots of lights; however, people were mostly just sitting around. There wasn't much going on at all. There weren't any activities.

Joretta

Sunrise of Rocky River looked nice. The services they offered were fine. The staff was fine. However, they didn't have an opening. It was clean, well maintained, and without odors.

John660460

Sunrise of Rocky River was nice and clean, and the staff was nice. It had a lot of amenities.

Happy Visitor5

I visited Sunrise Assisted Living of Rocky River, and the place was very nice. It seemed very clean and welcoming. I saw a room, and it seemed well and sufficient.

Sue41

We moved Mom to Sunrise of Rocky River. We chose it because it is smaller and not so big or institutionalized. It is very homey. The staff is wonderful, very caring and energetic. Their aides are very kind and attentive. They are really taking good care of her. They go out of their way to make her comfortable, especially in the beginning. My mom is not really crazy about the food. She feels like it is very bland. Her room is suitable, fine, and functioning well. She prefers something bigger, but she can't afford it. They have activities like exercises, games, and outings. She has started to fully participate in the activities. We are very confident that she is secure, happy, and well cared for.

John79810150

Dad stayed at Sunrise for about a month. All of the staff there are just remarkable people. We chose the facility because my wife and I were just so impressed with the guy who gave us a tour there. I had a great feeling about the marketing sales manager, and I could tell he loved the people there. It's the kind of place where all of the staff knows every single resident by name, and they call them by name. Whether the person is wheelchair bound or lifeless, they treat them all with the dignity and respect that they deserve. It's a wonderful uplifting thing to see even though from my dad's perspective, he was depressed being there because there weren't too many people he could interact with. The nursing staff was great. All of the nurse aides were wonderful. Truthfully to me, that's all that matters is that they have people there who care and my dad was treated like he was the most important person there whenever they had an issue. The accommodations were awesome. They were more than adequate. As far as their activities and stuff that they had, I didn't even care nor did my dad. My dad is not a very social person, so he doesn't need activities planned for him. They had a nice Christmas program. It was very enjoyable.

Scott14

Sunrise was a very nice facility. It was very bright and clean. It seemed like there was a lot of interaction. The staff was very friendly and very accommodating. They had activities for the residents.

baxter256

When my family was looking for a place for our great-grandmother, we found a Sunrise assisted living facility in a few locations. We were given a recommendation through friends who had put their loved on in a Sunrise in Columbus. We visited their Rocky River location, and we have to admit we were less than impressed. Certainly the conditions were fine, probably as best as they can be in places as these, but the responsiveness of the staff didn't seem satisfactory. On the lunch room floor a lot of residents seemed to be going ignored or begrudgingly helped or sluggishly helped along. We understand that these people can't be chipper, perfect people all the time, but it just seemed many of the residents were caught into a routine of having to get people's attention. We thought about going for a second visit, but opted not to because of our previous experience and because of the distance. Maybe many will and have had better interactions there, but it certainly isn't at the top of the list of the maybe dozen homes we visited.