Brookdale Gardens at Westlake

The staff of Brookdale Gardens at Westlake was super helpful in showing us two different rooms, the whole property, the dining, and explaining all the different services and the pricing. The overall aesthetic of the individual apartment is very dated. It's not new, even the common areas were very dated in appearance. It's clean, but it looks like it's from 1970. It's just not fresh and new-looking. There is a barber/beauty shop, and they have a common area where they show movies. There were residents playing bingo when we were there. It's more of independent care than truly assisted living. So it didn't fit what our needs were. When you need extra care, it's in an ala carte system.

I'm trying to find a place for my mom closer to my house. She's at Brookdale Gardens at Westlake and it is awful. I would tell people to not go there. People are moving out and there are only 50 residents left. It's terrible. They bought the place out from The Gardens of Westlake during Covid. They've gotten cheaper food and their care is terrible. My mom was supposed to get her pills every night at 8 o'clock. Now they come in there at midnight. They cannot keep their help and they treat them terribly so they have temporary ones coming in. The temporary help that's coming in is not qualified to take care of my mom so it's bad. They never take the residents outside so my mom is stuck in her room all day long. It's just not good. She's in assisted living but she's in the highest level of care so they're charging her over $5,000 a month but the care is not worth that. Even their cleaning, and they're supposed to clean. If I walk in her room, she's got an inch of dust all over her dresser where they don't even dust or clean. She has a lift chair and when I lift it to help her out of her chair, there's stuff there because they never vacuum under it. The facility itself is beautiful. That's what would draw people there. It used to be an apartment building that they turned into an assisted living. She's got a living room, a bedroom, a bathroom, a kitchen, and a patio. If you walk in there, it's gorgeous, but beyond what you see is the care. I used to score the staff high but now you don't even know who the staff is. The good ones are quitting and they have temporary staff who don't care. I have not tasted a meal since Brookdale took over but my mom said she mostly gets sandwiches. Everybody tells me that the food is not as good as it used to be. The residents are not liking it there either and one lady told me her father fell and the blood is still on his carpet. They never cleaned the blood off the carpet. You have to look at the individual rooms. If you look outside, it looks nice. But if you look at the individual rooms, they're not taking care of the cleaning and everything in them. They have very limited activities. Before, they used to take the residents outside and sit under a tree and drink lemonade. Now, they only took them out one time since COVID. I guess they do more activities indoors like artwork. Before they used to have live entertainment but this place took the live entertainment away. My mom used to sit and listen to the guys sing and play guitar. What they've done is they've taken stuff away so it's costing them less money, but still charging the residents that high of an amount. They need to start taking better care of their staff and appreciating them so they can keep the good ones. They need to have more activities when it's nice to go outside. They need to take better care of the residents and their rooms need to be taken care of better. If they appreciated the good workers they had, they wouldn't have lost them.

The apartments are roomy and clean and include all of the necessary amenities for comfortable living. Staff service is excellent and the activities are varied and well executed. The food in the dining room is tasty and nutritious and the portions are appropriate for the residents. The menu is quite varied.

Our family needed a respite facility for our 92 year old mother following hip surgery recovery. My sister and I met with Mary Lou, a warm, caring, and extremely informative Director of Communications. We toured the facility and loved what we saw. We did decide, however, that our Mom may be too confused at this time to reside in respite. We hope to consider Gardens at Westlake in the future for a possible residency there. A lovely facility!

It is lovely. The staff is caring & have proven themselves to go the extra mile to ensure comfort, safety & quality of life for their Residents as well as embrace their families. They go beyond the list of amenities offered. Any concerns or issues presented are always dealt with immediately to the benefit of the Resident. I can truly say The Gardens at Westlake will make a positive impression for the Residents as well as the surrounding community. I suggest you stop in for a Tour or attend one of their activities. You'll be glad you did! Sincerely, Deb

I have visited on a few different occasions. My husband and I were invited there to share an evening with the residents and I also attended an event, 'A Night To Remember'. I was welcomed as soon as I arrived by very friendly staff and was given a tour of the facility, as to which I was very impressed by a beautiful layout of each part of the building. The food we were served that evening was beyond amazing, and each resident seemed very pleased and seemed to always be enjoying themselves. There was so much to offer each of them, from dining to activities, to a grand piano in the front part of the building available for them to play, at which we had the opportunity to hear one of them do so. The staff was very friendly and polite and always seemed to have nothing but the best of care for each resident. We are looking forward to visiting again soon and being with the residents of the facility.

Words cannot describe how wonderful the Gardens at Westlake is. The whole staff goes over and beyond to make sure that all residents are taken care of, made to feel special and look out for every one of their needs. This caring also extends to the family members of the residents. You are always met with a smile, no question or concern is ever ignored and you always left with the feeling of ease and comfort knowing that your loved one is in great hands. The facility is spotless, the dining room is awesome and we couldn't be happier with our choice.

Excellent; very friendly, comfortable and helpful.