University Place Nursing and Rehabilitation Center

Concern

I am writing to express deep concern about the ongoing neglect, incompetence, and lack of compassion at University Place. This nursing home is failing to meet even the most basic standards of patient care and safety. Residents are not being properly fed, with many placed on pureed diets unnecessarily and without medical justification. Restricted and specialized diets are not being prepared for those who require them, placing residents with medical conditions at serious risk. Due to chronic understaffing, patients are often confined to their rooms because there are not enough caregivers available to assist or supervise them. Many residents who require help eating are being forced to feed themselves, resulting in malnutrition and distress. It is common for patients to be left sitting in urine and feces for hours, without timely hygiene care or assistance. Bathing, grooming, and oral hygiene are being neglected, and many residents are left unkept and uncomfortable. Those showing signs of medical decline are not being transferred for appropriate medical evaluation until it’s far too late. In recent months, there has been a concerning number of deaths that appear related to the lack of timely care. Bedsores and pressure ulcers are widespread among residents, a clear indicator of sustained neglect. Adding insult to injury, residents are expected to buy snacks from a vending machine for $2 each just to have something they can actually eat. This facility continues to collect Medicaid payments despite clear evidence that residents’ basic needs are not being met. It has been reported to state agencies multiple times, yet only minimal corrective action appears to have been taken. I am calling for an independent investigation by state and federal authorities, including Medicaid oversight, to review the serious improprieties and possible violations of patient rights occurring at this facility. No family should have to fear that their loved one is suffering or dying because of neglect in a place meant to provide care and dignity.

TSANDERS

My Dad was placed on Hospice here 11/2021 The staff went above and beyond taking care of my Father. I was informed daily about how he was doing. Often they would reach out to me. I had the chance to have Video calls when ever I wanted too. Magdalene(Nurse) was nice and friendly she called me so I could to talk to my Dad on many times. All of the CNA'S took very good care of him, Anything I would ask for the got the job done. I had family members often to go visit him and he was ALWAYS clean. I can't thank them enough for caring for my Father.

Trey Nembhard

My mother has been in this nursing home for 4 years.. she has been moved from the front to the far back to the side and the other side..she has been moved too many times and the atmosphere seems as if nobody is being taking care of.. my mother has been to the emergency room 3 times because of this nursing homes lack of care for the residents here.. the ER nurse told me she hasn’t been changed in 4 days yo. That’s so unprofessional and it seems like the farther she’s back the worse the employees are.. definitely will be switching her this is crazy!! And the rooms haven’t been swept or mopped for weeks

angeloncall

I visit a friend who is a resident. Recently, the name was changed to University Care Facility, however no upgrade to building decor or physical improvement. This place looks and feels like an old nursing home, hospital atmosphere. My friend complains about the poor quality of food, as well as the staff.

TyroLucy

The staff was very friendly and appeared to genuinely care about the residents. They are very patient people and are prompt at meeting residents' needs. The facility is kept clean. I feel I can trust Britthaven of Charlotte with the care of my relative. The residents seem very happy and are not left alone. They have access to a social life and appear to be very comfortable at Britthaven. The quality of food is generally good and I have never heard my aunt complain about it. Overall Britthaven of Charlotte is a good nursing home and I would recommend it to anyone in the area.