Waltonwood at Twelve Oaks

Waltonwood is a lovely community in a convenient location. The staff are very caring and treated my mother well. The executive director and leasing manager were very helpful and the nurse made sure mom's needs were being met.

Waltonwood Twelve Oaks was nice. The apartments were spacious and had nice amenities. It looked very clean and the staff appeared to be friendly. The dining area was a bit dark, but it was very big. They don’t serve lunch, so you have to buy lunch.

This community is beautiful and the residents all seem so happy and vibrant.

Waltonwood at Twelve Oaks' service was adequate. I wouldn't say it was beautiful.

Waltonwood at Twelve Oaks is on the expensive side. Their price is too high for what you’re getting for $3,800 a month. The facility is pretty, but I gave them a three-star rating because of the pricing. They have activities, like cards.

My father moved into Waltonwood in December of 2012 in the memory care facility. In those two years they have changed at least 3 directors, the social director three times, and wellness coordinator twice. The caregivers change weekly. My experience is that they start you off by charging with rent plus medications and level of care. Then they continually find ways to charge you by upgrading levels of care and rent increases. Example: Moving in Rent $5,345.00 per month Medication $240.00 per month Level of Care: $365.00 per month For a total of $5,950.00 per month The proposed new lease beginning December 2014: $5726 rent $ 275 medication $1295 care level 3 For a total of $7296.00 per month Once they have you in their facility, the rates go up based on their “assessment” of care level, which they can and will increase. My father needed less care, rather than more, yet they insisted on the increase. The same with the rent. They did nothing extra, yet increased the rent $381.00 per month. It became very clear to me that their motive was to squeeze as much money as they could out of the residents. When trying to discuss this, they stood firm. Unfortunately, my father died after two years. Upon moving out, we had the room cleaned within two days, and told via phone (I live 4 hours away), that no additional charges would be incurred in reference to cleaning. Even though I paid a full months rent in advance, I was charged for two days, after it was cleaned and vacated, and verbally approved. I tried to discuss this with their book keeping department (Nicole Mcdonald), and was told that she spoke with Steven Tyshka (I believe Executive Director) and would have to pay these charges. While there truly are very good caregivers, the management was less than honest and straightforward. I would never recommend Waltonwood as a place for anyone to send their loved ones. Money appears to be their main motivation.