Cranberry Park West Bloomfield

Bones

I would not recommend Cranberry Park West Bloomfield for memory care. I took a picture of the food they served my husband for dinner one night, and it was a cup-sized chili, a small croissant with such a thin layer of either chicken salad or tuna salad on it that you couldn't even see it without lifting the bread, and a juice. The facility was clean. The first thing they tell you is they will keep your loved ones safe, but they did not do that. I was just so upset that my husband spent six days in the hospital until I could find another place to put him, and when we got that done, he only lived about nine days and died, and I blame it all on the fall. Another resident shoved him, went into the wall, hit his head, and then fell to the floor on his hands and knees. I had seen him that day, and he was functioning as good as he always has. He walked, he talked, he ate, and he could express his opinions. After that fall, I went to the hospital and saw him in an emergency room. I could not understand him because all he was talking about was gibberish. There was no program in trying to help his memory. I went in one day, and he was sitting all by himself in the dining room. On another day, he was in the dining room looking out the window. Nobody else was with him. If I had to do it over again, he would never have been placed there. The staff was OK. They were friendly, but they didn't give him much help. All they did was babysit. They didn't keep him safe. He was a big eater, and he would eat anything, but when I saw what they were giving him for dinner, that's all he had. As far as personalities go, the staff was very friendly, but they certainly did not do a good job with memory care. They were not trained for it. The only thing I ever saw them do was play balloon volleyball. They had puzzles set up and Legos and stuff like that, but nobody was ever there to help them. I saw one lady who was working on a jigsaw puzzle by herself. I think with the balloon volleyball, it was just my husband, and when I came in, I joined in, but the rest was all staff.