Brookdale Novi

Family with Loved One

Terrible - Terrible - Terrible., If you love the person who is going to live at Brookdale then I recommend that you consider a much more capability faculty. I have seen many people being asked to leave because they eventually old. and developed dementia. They are not capable of caring for dementia people. The nursing care is as bad as I could imagine. They wouldn't administer "as needed" drug that my doctor had prescribed. Well - every year they hire, what appears to be, the lowest cost nursing care agency. The room cleaning service - does not exist. I was charged but they never visited or cleaned the room. Not even the floor. You can't rely on hair cut in the facility, since they charge the barber so much that they go for months and years without any hair care services. When we hired ongoing showers, he wasn't getting them. We brought him cases of bottled water that kept disappearing. without him dirking them. The manager does not care about the residents. Brookdale Novi is terrible... Strongly suggest that you look at other facilities because there are much better options out there., I personally know other former resident families that share my views. Thank you.

Provider Response

JC177476

Brookdale Novi was very nice. It was very big and the staff was friendly, but their hallways were too long. My mother uses a walker, and I could not see her walking all the way to the dining room. They had multiple stories and elevators, but it was too big. The rooms were fairly spacious and some of them had a patio if you were on the main floor. The dining area was large and nice.

John231411

My father is in Brookdale Novi. The place is very nice and had just been remodeled, so the rooms were very nice. He seems to enjoy the food, so that is good. The facility looks a little bit older but is nice and very affordable for him. They seem to do a lot of activities, like trips. They have a little exercise facility, which he has been using. That is a great thing. He seems to be really happy there, and we seem very pleased with the place so far.

Carolyn111338450

My father is currently in Brookdale Novi. He has a one-bedroom apartment. It's older though, and they need serious updating. They have a small kitchen area, but it's not very well utilized, and you have to bring in your own refrigerator. When people move out now, they upgrade the carpet and the flooring and put in a refrigerator for them. The bathrooms are small. What they should've done was rehab the whole unit, put new cabinets in and new bathroom stuff. However, they've done upgrades in the dining room and common area like the carpeting.

Ken47

My mother has been at Brookdale Novi for 3 months now. The people that work there are very friendly. She has a nice 1-bedroom apartment; they refurbished the whole thing before she moved in. The food is good; at each meal, they have a couple of different things to choose from. They have a lot of different things: bingo, happy hour, games, and a pool table. They’ve been really good to us so far.

Caring90671450

It is the nicest facility that we found. The food is very good. They have very good people. I have no regrets about sending my mother over there. There is Bingo and they have outings. There is a nice lobby area and the rooms are very nice. The dining room is very nice. Generally, the people are happy.

Caring96135450

We chose it for my mom because it met certain requirements we needed. It had very friendly staff. It had plenty of activities for the residents. The community was very nice and clean. The accommodation was very nice. We had a meal there and it was excellent. The dining area was very nice. They have an upstairs and a downstairs lobby, a TV room, a game room, several mini libraries around the facility, a beauty salon, a workout room, and a physical therapy room. I would recommend them to other people.

Brad8

Everything is going well. They've been very welcoming. They're easy to deal with, whether it's the staff in the office, the greeters, or the people in dining room. It's just a good experience. I don't think the rooms are fancy, but they're nice and appropriate in size depending on your needs. Actually my parents had a need for two bathrooms. They actually accommodated their needs by opening up a wall between two single bedroom apartments. They kind of went over and beyond on what they had to do. They have the usual activities and facilities, exercises, a couple of different religious activities during the week, they got the bingo, and they do have outings. They have a bus that takes them to different stores depending on the week.