American House Milford

Offers Assisted Living and Independent Living

15 Reviews

700 Napa Valley Drive

Milford

48381

American House Milford

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3.9 15

Deb 2021-10-21 I toured American House Milford. The presence of it, it looked older, it was dirty, and it smelled. I didn't like it at all, so I didn't stay that long. The staff was good. They were very informative, they were cordial to me, and they answered my questions. I just didn't care for the building and all. But the biggest thing is when you walk in, and you smell things that don't smell right, that's your first impression, and that was my first impression of this place. It smelled like a nursing home from what I remember 40 years ago when my grandfather was in one. The location was practical for my siblings, that's why we checked it out. The grounds on the outside look beautiful, but once you go inside, it's a whole different story. I visited this facility

5 3 1

Carol 2021-01-03 My mom stayed at American House Milford for rehab. It was very good. She had a room there and she was only there for a little bit. I remembered they seemed understaffed to me. If she needs something it would take a while. It just seemed like they had too many patients for one person; they were overwhelmed. They seemed very clean. I remembered one time I sat down with a table full of people and they were making some kind of a pie and they were cutting up apples and doing stuff like crafts. They always had events planned and they were keeping people active and they encouraged people that came in there to participate. She had to have a surgery because her break was so bad, and they could not set it and her wrist was so weak, so they had to rehab her and provide physical therapy. My mom was happy there. I am a friend or relative of a current/past resident

5 4 1

AnnAaron 2017-01-23 I'm Only Rating the Food here. Be careful of the food in the Cafeteria. We found out that all American House's carry the same menu, and buy their food from Gordon Food Service. If you need any kind of specialized diet like for heart, for diabetes, for no gluten, the option is NOT available at all. If your doctor gives you a prescription for a special diet, the Cafeteria can NOT accommodate you at all. The food served is full of sodium and sugar. The food is mostly processed with lots of filler food like white pasta, white pototo's, white flower bakery items, white rice, and rich sweet desserts. The salad lettuce is the lowest quality available, which is iceburg lettuce. Vegetables, fruit, soup, drinks mostly all canned, processed food. Very little fresh veggies, fruit or home made soup. You MUST pay for the cafeteria option, There is NO provision to cancel the cafeteria food price. Your welcome to buy and cook in your own apartment with your stove, fridge, that you pay to use, and provide your own microwave and small appliances. I am a friend or relative of a current/past resident

5 1 1

Linda470460 2016-10-05 American House is the one I’m going to, and it seems perfect for me. It seems very friendly. There were a group of people sitting outside in the sunshine and talking, and you could see people playing cards. It just seemed very active. The one I looked at was a 2-bedroom apartment, and it was completely empty as someone was ready to move in; they are polishing the floors. There’s a little refrigerator and a stove in the apartment. It’s very close to where my daughter lives. I visited this facility

5 5 1

Margie Curtis from Florida376834 2016-07-07 American House Milford is 5-star but very expensive. It’s a very beautiful building. The people are also very nice. The apartments were nice. I visited this facility

5 5 1

Anonymous108476350 2015-06-15 I thought American House Milford was great. It was a beautiful place. I saw one apartment, and it was really nice. It was more than adequate. They had arts and crafts and movie nights. They also had a library and a pool table. I visited this facility

5 5 1

dalmspc 2015-04-20 I toured this facility looking for a home for my mother-in-law. I liked it very much. I liked the size of everything... it wasn't overwhelming for an aging person. Experienced two different facilities when my mother was alive and when rooms are big, ceiling high, furniture heavy, etc. it is just too much for someone trying to adjust and feel "at home." I think my mother-in-law would find much comfort here... and I saw lots of residents talking and walking about, appeared happy and engaged in life/living. There were no apartments available for me to see but assume they are in good shape considering what I saw in the main areas. Now... to get my mother-in-law to move! I visited this facility

5 4 1

Caring104634050 2015-04-19 We saw American House Milford, and it was very expensive. They were very nice, and the place itself was gorgeous. I wouldn't mind staying there at all. It has a lot of activities, and it had everything I would want, but it is expensive. I have seen the room, and everything is beautiful. I love it, and if I could afford it, I would be there. I visited this facility

5 5 1

Caring100520350 2015-01-18 I thought American House was too dark and depressing. We didn't like the apartments. We found it to be very depressing and dark. It is very low lit, and it has dark carpets. The walls were gloomy; it was just dark, and we didn't like it. We didn't bother eating there because we didn't care for the place. We were just in there to walk around and take the tour, but we didn't care for it. We really thought it was nice that they had a heated parking garage below. That was kind of a unique feature for the elderly. They had some really nice features, but we didn't care for the atmosphere. It sounded like everything was nice, and people seemed to be happy there. But my sister and I like brighter things, more open, and not so tightly closed in. The person who took us on the tour was nice, and the tour was great. Everything was great. We just didn't like the building. It offered a lot; it's just our preference. I visited this facility

5 3 1

Caring77419750 2014-01-30 American House is right by my brother's house, that's how we came about this facility. I don't like it because it's an old building. We did go into a couple of rooms and they were okay, clean and nice; however, they were expensive. The tour guide was wonderful, but we never saw one resident. I like to talk to the residents and ask about the facility, but there was never one person anywhere. At the independent side, they were having an open house, so that one was way happier except the people who were sitting in a room were kind of sad. I talked to a few of them and they just said, "It's all okay. It's not home." What I didn't like about this facility, with my mom's dementia and if she was going to do the wandering thing, they just said that their residents could just wander around at night. I guess there was enough supervision. For activities, they did have a nice calendar of stuff. I visited this facility

5 3 1

John 2021-11-04 We will be moving into American House Milford. I'm giving care for my ex-wife because she is an Alzheimer's patient. I'm independent, but she is not. They're really friendly, very outgoing, and very accommodating so far in the little contact I've had. The reason I selected them is because of the facility itself and the location. It's close to my son, daughter, and family who are going to be able to help if I need it. I like the place. They seem friendly, and they have facilities that I will be happy with; I'm sure. The apartments seemed very nice. There's enough square footage. I haven't been to the actual place I'm going to move into, but I've seen a virtual tour of it. I'm good with it. It will certainly be adequate, I'm sure. The facilities are good. They provide meals and extra services as needed, like laundry and so forth. It will take a little load off of what I'm doing right now. I only saw the dining area briefly, but it looked very nice, very friendly looking and adequate. They provide three meals a day. The dining room looks very nice, and I think they're working on enlarging it. They provide tours and trips outside to different locations: shopping centers, theater, and so forth. They have in-house activities like bingo, cards, and other activities that I'm not really aware of at this time because I haven't been there to see them; that's what their description of the facilities tells me. I visited this facility

5 4 1

Iris 2021-09-03 We toured American House Milford. This place needs renovation, but they were perfectly nice. The staff was a nice young woman, trying her best to earn our business. She was trying to win the business, but it's just a place that needs serious updating. It is so outdated. The restaurant was also working, but the apartment was really bad. It's just so unappealing. They got to go in there and spend some money. They have three meals a day. They have activities and shuttle busses. They clean the apartment; I don't know how often. They do have caretakers that you can hire for extra. It's got everything, but it's for low-end income, I think. I like their location. I think it's beautiful and right next to downtown Milford. I was excited about it because I live in Highland, which is just 10 minutes down the road. I was thought it's perfect location and beautiful setting, right next to a very quaint city. I thought this is going to be great, until I saw it. I was very disappointed. It's just run down. I visited this facility

5 4 1

Laurie 2021-06-23 We toured American House Milford for my mother, and it was very nice. The rooms had a good layout. They were very clean and well taken care of. The interior is laid out nice, it's updated. It's clean, and the apartments are well decorated. It's got a lot of tree lines, and it's convenient for probers not far from where I live. I visited this facility

5 5 1

Gary 2021-06-21 I went to American House Milford and it showed good potential. It was clean and I was impressed with the large double room. The staff was friendly and helpful. The facility was nice and clean, and they kept the lawn well. They had a small gym, and the dining area was neat. It's just off of the main highway. I visited this facility

5 5 1

Amy 2018-11-13 I saw American House. I wasn't that impressed with it. It was nice. It had amenities that were suitable. The staff members were good. The main issue I had is that you don't get a choice whether to eat in the common area or not. They tried to make you eat three times a day in the common area, but I have PTSD and an eating disorder, so I'm very nervous about that. Everything else was good, but that would be a no-go for me. Activities were awfully good. They had a lot of crafting things, a craft room, and an exercise area. Everything else was fairly good, but because of the food situation, I would give this community a 2 because it is not suitable for me. I visited this facility

5 2 1

700 Napa Valley Drive, Milford, MI 48381

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American House Milford (800) 385-2527

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Reviews of American House Milford

15 Reviews Write a review

Food

(Not Rated)

Staff

(7 Reviews)

Facility

(7 Reviews)

Activities

(Not Rated)

Value

(Not Rated)

Assisted Living Reviews for American House Milford

October 21, 2021

By Deb

I visited this facility

I toured American House Milford. The presence of it, it looked older, it was dirty, and it smelled. I didn't like it at all, so I didn't stay that long. The staff was good. They were very informative, they were cordial to me, and they answered my questions. I just didn't care for the building and all. But the biggest thing is when you walk in, and you smell things that don't smell right, that's your first impression, and that was my first impression of this place. It smelled like a nursing home from what I remember 40 years ago when my grandfather was in one. The location was practical for my siblings, that's why we checked it out. The grounds on the outside look beautiful, but once you go inside, it's a whole different story.

Provider Response

Deb, thank you for your feedback. It's always our hope our residents and guests have a pleasant experience with us. When they don't, we want to hear about it. Feel free to reach out to our Vice President of Operations, Marina to discuss any concerns you may have. We value your feedback and look forward to hearing from you.

January 03, 2021

By Carol

I am a friend or relative of a current/past resident

My mom stayed at American House Milford for rehab. It was very good. She had a room there and she was only there for a little bit. I remembered they seemed understaffed to me. If she needs something it would take a while. It just seemed like they had too many patients for one person; they were overwhelmed. They seemed very clean. I remembered one time I sat down with a table full of people and they were making some kind of a pie and they were cutting up apples and doing stuff like crafts. They always had events planned and they were keeping people active and they encouraged people that came in there to participate. She had to have a surgery because her break was so bad, and they could not set it and her wrist was so weak, so they had to rehab her and provide physical therapy. My mom was happy there.

Provider Response

Carol, thanks so much for your feedback. We are happy to hear about your mother's experience at American House.

January 23, 2017

By AnnAaron

I am a friend or relative of a current/past resident

I'm Only Rating the Food here. Be careful of the food in the Cafeteria. We found out that all American House's carry the same menu, and buy their food from Gordon Food Service. If you need any kind of specialized diet like for heart, for diabetes, for no gluten, the option is NOT available at all. If your doctor gives you a prescription for a special diet, the Cafeteria can NOT accommodate you at all. The food served is full of sodium and sugar. The food is mostly processed with lots of filler food like white pasta, white pototo's, white flower bakery items, white rice, and rich sweet desserts. The salad lettuce is the lowest quality available, which is iceburg lettuce. Vegetables, fruit, soup, drinks mostly all canned, processed food. Very little fresh veggies, fruit or home made soup. You MUST pay for the cafeteria option, There is NO provision to cancel the cafeteria food price. Your welcome to buy and cook in your own apartment with your stove, fridge, that you pay to use, and provide your own microwave and small appliances.

October 05, 2016

By Linda470460

I visited this facility

American House is the one I’m going to, and it seems perfect for me. It seems very friendly. There were a group of people sitting outside in the sunshine and talking, and you could see people playing cards. It just seemed very active. The one I looked at was a 2-bedroom apartment, and it was completely empty as someone was ready to move in; they are polishing the floors. There’s a little refrigerator and a stove in the apartment. It’s very close to where my daughter lives.

July 07, 2016

By Margie Curtis from Florida376834

I visited this facility

American House Milford is 5-star but very expensive. It’s a very beautiful building. The people are also very nice. The apartments were nice.

June 15, 2015

By Anonymous108476350

I visited this facility

I thought American House Milford was great. It was a beautiful place. I saw one apartment, and it was really nice. It was more than adequate. They had arts and crafts and movie nights. They also had a library and a pool table.

Provider Response

Thank you for your feedback on American House Milford! This community creates many opportunities for residents to stay active and engaged - the life enrichment director at the community plans many activities, events and outings for residents to enjoy! If you have any suggestions on how to enhance the lives of our residents even more, please reach out to me directly! Paula Tatum

April 20, 2015

By dalmspc

I visited this facility

I toured this facility looking for a home for my mother-in-law. I liked it very much. I liked the size of everything... it wasn't overwhelming for an aging person. Experienced two different facilities when my mother was alive and when rooms are big, ceiling high, furniture heavy, etc. it is just too much for someone trying to adjust and feel "at home." I think my mother-in-law would find much comfort here... and I saw lots of residents talking and walking about, appeared happy and engaged in life/living. There were no apartments available for me to see but assume they are in good shape considering what I saw in the main areas. Now... to get my mother-in-law to move!

Provider Response

Thank you for providing feedback on American House Milford! As you noticed, this community offers luxurious, yet cozy maintenance-free one and two bedroom apartment homes with private baths on peaceful landscaped grounds. Residents enjoy the convenience of an on-site movie theater, beauty salon/barber shop and indoor parking garage and more! Moving into a community is an adjustment for all residents. Please call me to talk about ways to ease the transition! Paula Tatum (248) 676-2121

April 19, 2015

By Caring104634050

I visited this facility

We saw American House Milford, and it was very expensive. They were very nice, and the place itself was gorgeous. I wouldn't mind staying there at all. It has a lot of activities, and it had everything I would want, but it is expensive. I have seen the room, and everything is beautiful. I love it, and if I could afford it, I would be there.

Provider Response

Thank you for your feedback on American House Milford! The community is beautiful and residents are afforded restaurant-style dining, coffee bar, movie theater, beauty salon/barber shop and many more amenities to create an all inclusive lifestyle! Please contact the main office if you have any questions, or if I can be of any further assistance! Paula Tatum, Executive Director (248) 676-2121

January 18, 2015

By Caring100520350

I visited this facility

I thought American House was too dark and depressing. We didn't like the apartments. We found it to be very depressing and dark. It is very low lit, and it has dark carpets. The walls were gloomy; it was just dark, and we didn't like it. We didn't bother eating there because we didn't care for the place. We were just in there to walk around and take the tour, but we didn't care for it. We really thought it was nice that they had a heated parking garage below. That was kind of a unique feature for the elderly. They had some really nice features, but we didn't care for the atmosphere. It sounded like everything was nice, and people seemed to be happy there. But my sister and I like brighter things, more open, and not so tightly closed in. The person who took us on the tour was nice, and the tour was great. Everything was great. We just didn't like the building. It offered a lot; it's just our preference.

Provider Response

Thanks for leaving your feedback! It’s understandable that tastes may vary when it comes to decor. We do have several other American House communities in the area that perhaps may be more your style. If you’d like to give me a call, I’d be happy to help guide you to the best community for you!

Sincerely, Paula Tatum, Executive Director 248-676-2121

January 30, 2014

By Caring77419750

I visited this facility

American House is right by my brother's house, that's how we came about this facility. I don't like it because it's an old building. We did go into a couple of rooms and they were okay, clean and nice; however, they were expensive. The tour guide was wonderful, but we never saw one resident. I like to talk to the residents and ask about the facility, but there was never one person anywhere. At the independent side, they were having an open house, so that one was way happier except the people who were sitting in a room were kind of sad. I talked to a few of them and they just said, "It's all okay. It's not home." What I didn't like about this facility, with my mom's dementia and if she was going to do the wandering thing, they just said that their residents could just wander around at night. I guess there was enough supervision. For activities, they did have a nice calendar of stuff.

Provider Response

You may have caught us on a day where many of our residents were out enjoying one of our activities or events! I'd like for you to stop by my office or call me personally and so we can discuss your concerns. Some of our residents do go through an adjustment period, as change does take some getting used to - particularly if they've left a lifetime home. We have American Houses around the area who can accommodate residents with dementia - give me a call if you're still looking and I can make a recommendation on the best place for your mother.

Sincerely, Paula Tatum Executive Director 248-676-2121,

See all Assisted Living reviews (10)

Independent Living Reviews for American House Milford

November 04, 2021

By John

I visited this facility

We will be moving into American House Milford. I'm giving care for my ex-wife because she is an Alzheimer's patient. I'm independent, but she is not. They're really friendly, very outgoing, and very accommodating so far in the little contact I've had. The reason I selected them is because of the facility itself and the location. It's close to my son, daughter, and family who are going to be able to help if I need it. I like the place. They seem friendly, and they have facilities that I will be happy with; I'm sure. The apartments seemed very nice. There's enough square footage. I haven't been to the actual place I'm going to move into, but I've seen a virtual tour of it. I'm good with it. It will certainly be adequate, I'm sure. The facilities are good. They provide meals and extra services as needed, like laundry and so forth. It will take a little load off of what I'm doing right now. I only saw the dining area briefly, but it looked very nice, very friendly looking and adequate. They provide three meals a day. The dining room looks very nice, and I think they're working on enlarging it. They provide tours and trips outside to different locations: shopping centers, theater, and so forth. They have in-house activities like bingo, cards, and other activities that I'm not really aware of at this time because I haven't been there to see them; that's what their description of the facilities tells me.

Provider Response

John, thank you for your positive feedback and for taking the time to post this review.

September 03, 2021

By Iris

I visited this facility

We toured American House Milford. This place needs renovation, but they were perfectly nice. The staff was a nice young woman, trying her best to earn our business. She was trying to win the business, but it's just a place that needs serious updating. It is so outdated. The restaurant was also working, but the apartment was really bad. It's just so unappealing. They got to go in there and spend some money. They have three meals a day. They have activities and shuttle busses. They clean the apartment; I don't know how often. They do have caretakers that you can hire for extra. It's got everything, but it's for low-end income, I think. I like their location. I think it's beautiful and right next to downtown Milford. I was excited about it because I live in Highland, which is just 10 minutes down the road. I was thought it's perfect location and beautiful setting, right next to a very quaint city. I thought this is going to be great, until I saw it. I was very disappointed. It's just run down.

June 23, 2021

By Laurie

I visited this facility

We toured American House Milford for my mother, and it was very nice. The rooms had a good layout. They were very clean and well taken care of. The interior is laid out nice, it's updated. It's clean, and the apartments are well decorated. It's got a lot of tree lines, and it's convenient for probers not far from where I live.

Provider Response

Laurie, thank you so much for your 5-star review!

June 21, 2021

By Gary

I visited this facility

I went to American House Milford and it showed good potential. It was clean and I was impressed with the large double room. The staff was friendly and helpful. The facility was nice and clean, and they kept the lawn well. They had a small gym, and the dining area was neat. It's just off of the main highway.

November 13, 2018

By Amy

I visited this facility

I saw American House. I wasn't that impressed with it. It was nice. It had amenities that were suitable. The staff members were good. The main issue I had is that you don't get a choice whether to eat in the common area or not. They tried to make you eat three times a day in the common area, but I have PTSD and an eating disorder, so I'm very nervous about that. Everything else was good, but that would be a no-go for me. Activities were awfully good. They had a lot of crafting things, a craft room, and an exercise area. Everything else was fairly good, but because of the food situation, I would give this community a 2 because it is not suitable for me.

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Services and Amenities of American House Milford

Dining options

Dining Room Shared Meals

Features

Resident Transportation
Party Space

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Hospice Care
Medication Management
Physical Therapy

Activities

Offsite Activities
Religious Services

Guest services

Guests At Mealtime

Languages

English

General

Resident Capacity: 130
Respite Care
Minimum Age: 55
Pets: All Pets Allowed

Range of services

Physical Therapy

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About American House Milford

A charming, cozy community, American House Milford is ideally situated near family, friends, shopping, and familiar medical professionals in the quaint town of Milford and surrounding areas of Highland, Commerce, and Bloomfield. American House Milford is also located close to Huron Valley Sinai Hospital and Kensington Park.

American House Milford Senior Living offer luxurious, maintenance-free one and two bedroom apartment homes with private baths on peaceful landscaped grounds. Enjoy the convenience of an on site movie theatre, beauty salon/barber shop and indoor parking garage. Our Activity Director plans a wide range of cultural, social and recreational activities and trips, and staff members are available 24-hours a day. Resident Services also include scheduled transportation, restaurant-style dining, laundry and housekeeping services. Additional support services are also available, such as medication reminders, physical therapy, bathing and mobility assistance and more.*

RENOVATIONS ARE UNDERWAY for a beautiful community dining room, activity rooms and comfortable lounges for socializing! Stay tuned for our Grand Opening Party!

Property Amenities

Maintenance-free apartments with full kitchens
Common areas for family & community events

Resident Services

Three meals per day
Weekly housekeeping
Laundry service for additional fee
Activity Director with diverse resident programing
Personal & scheduled transportation

Additional Features

Emergency response system*
24-hour staffing*
Month-to-month leases
Small pets welcome

Available Support Services*

24-hour personal and medical care services are available onsite through a Medicare certified home health care agency. To learn more about services and customized care plans, please request a brochure and contact information.

American House Milford

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Services and Amenities of American House Milford

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Features

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Health services

Activities

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General

Range of services

About American House Milford

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Resident Services

Additional Features

Available Support Services*

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