Villa Cristina Assisted Living

gizmo828

The facilities are nice, and the main reason for the low rating concerns their attitude towards their residents. They are more concerned with their bottom line than their residents well-being. They asked us to supply gloves, pads, diapers, etc. They immediately began to complain that we misrepresented my mother's condition, even though we explained that she was being transferred directly from the hospital and we couldn't really assess her condition. But we paid two months rent at $4000 a month as a gesture of good faith and said that we would re-examind the monthly rate after the first month, and add to the second month's fee, if they felt it was necessary. My mother sadly went downhill rapidly after arriving at Villa Cristina and passed 17 days later. The owner told us he was keeping our entire payment of $10,500 (2 months fees and a non-refundable deposit of $1500. He told me that is was "financially beneficial for him" that my mother died after only 17 days in their care, and accused my husband and I of trying to "trick them" into caring for a "very sick person" even though my mother seemed to be fine the first couple of days there. The money is not at all important, but Villa Cristina represents itself as a Christian Home. To say that it is fortunate that a resident dies quickly, and I'm keeping all your money, sounds horrible, and if that attitude represents what is most important to them, they should not be caring for the elderly and ill.