Franklin Park Alamo Heights

Eric

We liked Franklin Park Alamo Heights. It was nice and clean. The meal we had was good. We saw people playing card games. They had rooms for watching TV, a library, and a little garden outside.

Patrick

I toured Franklin Park Alamo Heights. They were very professional. Our tour was very well-done from the apartments, the assisted living, and all different phases of care. The staff person that gave the tour was very knowledgeable and very friendly. The apartment was very clean and very economy-driven; I liked it. I thought that the facility was well-kept and well-lit. Some people in the independent living asked me if I was there for a tour. When I said yes, they said they love it there. I saw their exercise room, theater room, the kitchen, and workout room. They have an art project room and a mechanical room. All the things that the residents do and are provided by that community are really well done.

Xavier

Our dad is now in Franklin Park Alamo Heights and it's great. It was clean, the staff was friendly, it was very well organized, the tour and everything. They have a dining room, they have full wait staff in the dining room and they have laundry care that they take care of for you. They also have caretakers that work there on the property. The last time that I was there, which was on a Wednesday, they had from 4:00-5:00 happy hour. And they have somebody come in for karaoke, and they sing and enjoy a small concert in the dining room.

Provider Response

Beth

We liked Franklin Park Alamo Heights very much. The apartments were very nice and large, and we really liked that they had a dining area. Their kitchens, bathrooms, and walk-in closets were are all very big. The other amenities were very nice, too. I really liked that they have a workshop for men, and they also have a higher percentage of men in their population, which is unusual, because a lot of retirement communities have mostly women for obvious reasons. The food we tried was very good. They're gearing back up on a lot of things, because COVID shut down some of the activities. I don't know specifically as far as weekly activities they have, but they do take you to the doctors' appointments, to Walmart or Target, and stuff like that. The person who toured us was extremely friendly, helpful, and answered all our questions. The building itself was just beautiful. I think it was fairly new, like three or five years old. It was very nice.

Pat

I'm in the waiting list at Franklin Park Alamo Heights. It's very light. The apartments have a lot of windows, and I like the arrangement of the apartments. They had big closets, and everything was very clean. It was really nice. I didn't meet that many people, but those I did meet were very nice. Lisa, who was the marketing director, was very helpful, very pleasant, and very nice. She arranged for me to spend the night at the Alamo Heights in their guest quarters. She arranged for me to have dinner with one of the residents, and that was nice. I like that. The dining area is very pretty. They have table service, and the food was quite good. They have a lot of activities. Of course, some of them have probably been suspended because of COVID, so I don't think they have quite as many as they previously had, but they're bringing them back. They have a happy hour, which is nice. They have exercises, various card games that people play, and bingo. They have a theater where they show movies. It seemed that they had enough activities to keep me busy.

Helen

I'm moving into Franklin Park Alamo Heights. They have fitness classes, all kinds of different kinds of classes, dining facilities, car service and they offer things that the others offer. The staff is very friendly. I only met the person at the front desk and the person who gave me the tour and went around the facility with me, and she is excellent.

Patricia

My sister in law and I went and toured Franklin Park Alamo Heights. They had complete accessibility with the COVID, where I could see my husband every day versus some of the other facilities, I could only see him three days a week. It's very nice. He's moving in on January. It's seven minutes from my house. The staff has a very low turnover rate, a one to six ratio. They have very experienced RN on each unit. I have not tried the food but I have a good friend whose husband was there and she said the food was great. It's the same chef that prepares the food because it's associated with the assisted living, and so the same kitchen does the assisted living's food, as well as the memory care area. They have several different levels. The level that I'll be going to right now, because they didn't have smaller one available, is a 2-bedroom and 2 bath. It's like 908 square feet versus the studio, which is like 350 square feet. They can accommodate a queen size bed. They had three different areas that were memory care, one with thirteen rooms and the other one with twenty-seven. Actually they are separate out, the more acute care, they are to move to kind a of accommodation. I was just very impressed with the marketing person, she was very caring and I liked the idea of the nursing staff versus just LPNs. The facilities are definitely upscale, very lovely, and the price is comparable too with the other units that I looked.

Terry

We went to Franklin Park Alamo Heights. We had lunch there and it was excellent, but they were out of our price range. The gentleman I was talking to was from my hometown, it was a very nice conversation. The rooms were lovely. The apartment we chose had a flex room, and two bedrooms. The dining room was so pretty. I loved the food; it was excellent. However, it cost more than what we wanted to pay.

Harold

Franklin Park Alamo Heights has a number of residential apartments, assisted living rooms, and memory care ones. It's a new facility and some of it is not occupied yet. It's a lovely establishment and it's in a well-established neighborhood. There are a lot of old stately homes and a lot of trees around the area. There's a fair number of areas that you can go to within the establishment. We chose it because their apartments are bigger than most. They have wood shops, some people take walks, and they have activities for people who are not physically active. They watch movies, go swimming, there are exercise areas, a library, and a reading area available to all three of the units. Our apartment has a balcony that overlooks the city to the south. It's on the fourth floor and it's very nice in that we have a very good view. On some days, depending on the time of the year, you can see the skyline of Downtown San Antonio or the quarry area, which has now become a mall and a golf course. We chose it because we thought it had virtually all of the things that we were very interested in. The staff was very courteous and very helpful. They have buses and they haul the residents to and from Downtown, the parks, and the grocery stores. They also have covered and indoor parking.

Charlotte

Franklin Park Alamo Heights was beautiful, but they were way overpriced. The apartment looked regular, but it was nice. It's a brand-new facility, only two years old. The staff was nice and very informative about everything. The dining area was very nice and looked like a five-star hotel.

Whitney

Franklin Park Alamo Heights was really nice, brand-new, and the staff was really nice. They have a therapy dog there which I thought was really cool. I was there for dinner, their food looked really good, and their menus were really nice and in a menu book. They have lots of options on the a la carte menu if they don't want what's on the menu for dinner. Their cleaning staff was super helpful, and they have lots of amenities and activities. I spoke to an older gentleman and he likes living there. The rooms were decently sized for the price, which was really cool. They were really nice.

PatT

Franklin Park Alamo Heights is more of an apartment-style environment, but it caters toward elderly people with some assisted living type of amenities. It is a very high-end senior living place. It has a lot of amenities and it has some medical support. They also provide a transition from the senior living area (which is the situation my mom is in right now) into assisted living when that time comes. I'm happy with it so far. My mom has only been there for about 2 weeks. The place is brand new and there is still construction going on, so it is not established, but she seems to be very satisfied with it. They published a calendar for last month just to give us an idea of the activities that they had.

Carolyn

Franklin Park Alamo Heights is brand new, very attractive, and very nice. The person who assisted me was very good. They had an exercise room and a swimming pool.