My dad will be moving into Brookdale Oakwell. It's a small community. Everyone we met, including office staff, were very friendly, very helpful, very warm, and just comfortable to talk to. He's moving into a studio, and we liked the configuration. It's very nice. The dining room is also lovely, and there's just a lot of light throughout the building. I guess the only thing that it lacked was the grounds have really been hit by the drought, and so it's a kind of concern.
Brookdale Oakwell
Offers Assisted Living and Memory Care
20 Reviews
3360 Oakwell Court, San Antonio, TX 78218
Call
(800) 385-2527
Reviews of Brookdale Oakwell
Assisted Living Reviews for Brookdale Oakwell
October 21, 2022
I visited this facility
March 24, 2022
I am a friend or relative of a current/past resident
My husband was there for respite care. He was supposed to stay 3 weeks, at day 11 I took him home. He had lost 6 pounds and had a black eye. Originally he was supposed to be in memory care, but due to covid they kept him in assisted living. I was promised they would take good care of him. Every day I went there to sit with him because they left him unattended in the activity room in the evening. They administered his medications completely wrong, disregarded the directions on the containers. There was no explanation where he got the black eye. There was no report, nothing. Apparently NO ONE NOTICED IT!!!!
Provider Response
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to further discuss.
December 05, 2021
I visited this facility
The staff at Brookdale Oakwell is really good there. It's so welcoming. The only downfall was the price is a little higher than what I wanted it to be. Everything else in the facility looks nice. I can see that the residents look like they're happy to be there. The staff makes the biggest difference. It's a small facility, so there's not a whole lot of space. They had a library and a salon there.
August 07, 2021
I visited this facility
We researched the staff ratio to resident ratio at Brookdale Oakwell, and it was about the poorest in San Antonio. We declined Brookdale for that reason. My mom us also very happy at home. What we choose was just slightly more than Brookdale. She has a live-in caretaker. The apartment layout at Brookdale was a bit better than the other place we toured, and it was a bit larger.
We checked into the staff and resident ratio, and it was pretty poor. I talked to a few of the residents, and they said they would call and someone would never show up. That concerned me quite a bit. It's a pretty facility and the rooms are nicer. We saw some people playing bingo and their dining hall.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
June 21, 2021
I visited this facility
Brookdale Oakwell was very nice. It was less expensive, which was nice, because they were running a 20 percent discount. It was older, it felt closed in to me, and it had an older smell to it, but the people were very nice, and it seemed like it was well run. The room they were going to give me needed new carpet, so seeing it as not yet clean was kind of a turnoff. The staff was very good, informative, and knowledgeable.
February 19, 2020
I visited this facility
Our tour at Brookdale Oakwell was fine. They only have two apartment sizes, from inexpensive to very expensive, with nothing in-between. I only met one staff member. They provide transportation except on weekends; they have their own little bus. They take their residents to three or four places during the week if they want to go.
August 05, 2019
I am a friend or relative of a current/past resident
My mother is at Brookdale Oakwell. I'm very pleased with it, and it's very impressive. They've been very good, they've done everything they said they were going to do. Other friends who have family in different cities also with Brookdale have been pleased and thrilled. Everything has been great. The staff is courteous, and the food has been excellent. They come in and clean and take care of everything. The food presentation is great, the aroma, everything's very well prepared, and it's like going to a nice restaurant. They take them out on field trips, play games, puzzles, and bingo. I've walked in there different times of the day, and it's always been the same. They're very kind to people. There's nothing negative to say.
December 19, 2018
I visited this facility
Brookdale Oakwell was a good community. The room was too small, which was a big factor. I liked the courtyard area. The place was off the road and in a quiet neighborhood.
September 30, 2016
I visited this facility
I visited Brookdale. I liked the atmosphere, and the staff was friendly. Everything was fine with the tour and with the people there.
February 09, 2016
I visited this facility
I did go to Brookdale Oakwell for my husband. They were very personable, and friendly. They seemed sincere. They asked a lot of questions on what we really need, and what I want for my husband. They showed me one room where somebody has been living, and it was nice. It had a restroom, and a TV. It was very nice.
February 09, 2016
I am a friend or relative of a resident
Mom has been at Brookdale Oakwell for ten years. Nine years it was managed by another company before Brookdale took over, and that is the reason we left. Before Brookdale, things were well-managed, and the pricing was fair. After they took over, the prices went sky-high. The activities became less, and the food was never improved. The staff were okay. It’s the new management that is not good. The food became terrible.
April 27, 2015
I visited this facility
Brookdale was an OK place and looked fine. I didn’t have any negative comments about it at all. It was clean to me, and the staff was nice and accommodating. The rooms were fine and looked OK. I like the fact they changed the carpets out, and I like the idea that they had memory care.
August 13, 2014
I visited this facility
It was beautiful, but it was way too expensive. It was wonderful; I loved it. The rooms were a little smaller, but they were of adequate size. The staff seemed really friendly. It was just a beautiful place. The dining room was very nice.
September 26, 2013
I visited this facility
Mom has been here for a week and so far so good. They have given my mom extra care. They have a lot of activities. They take the residents to the doctor's appointments. They also take them to Walmart and Target.
August 11, 2013
I visited this facility
I would love to place my husband here if he was eligible because they seemed to be very good, but they don't take patients who had feeding tubes on their stomach. But they seemed to be a very nice place to go. Their rooms were very nice and had kitchen facilities. Their dining room was in an average size. They had lots of activities. What I liked best about them was the fact that they seemed to know all their residents and they were able to personalize things. They seemed to really want to help them. I was impressed.
Memory Care Reviews for Brookdale Oakwell
December 03, 2022
I visited this facility
Brookdale Oakwell was fine, but it was too far for my father to go to. We visited the memory care and the staff was very good. They were caring people. The place was clean and they have a courtyard that they could go to. I found the rooms to be small, but that's just because I'm used to having my own place.
October 06, 2022
I visited this facility
The overall experience at Brookdale Oakwell was good. They sat down with me and asked very, very specific questions. They gave me some ideas that I hadn't thought of, which was good. I was able to see the residents in an activity, which was helpful because it was one of the first places I went. The staff was very nice and very knowledgeable about my options and was able to give me some ideas to help figure out how we were going to pay for all of this and whatnot. The rooms were very, very nice. It reminded me of the apartment my daughter lives in, so it was like a very homey place. Their courtyard could use a little updating as far as their paint because you could see the weather has taken its toll on some of the outsides of the building within that courtyard. Other than that, it was good. I felt that the courtyard area needed a new coat of paint and a little love. I didn't try the food, but the dining area was nice. The dining area was easy for the residents to access because it was right across the hall from where they do their activities, so that looked ideal for me. They were getting ready to start a new program with some music. They had everybody in the room getting ready to begin their music or whatever they were doing. I had no problem with the staff. They were very polite, very nice, and very helpful.
February 17, 2021
I am a friend or relative of a current/past resident
My wife is at Brookdale Oakwell. It is close to where I live. The staff is very good, knowledgeable, and friendly. I have not tasted the food myself, but she enjoys it. They have games, and they also have memory games. It's really nice. They're friendly, and they help you out a lot. I think it is a good place.
January 26, 2021
I visited this facility
I did an in-person tour of Brookdale Oakwell. It seemed very nice and very upscale. The person that I visit with who was the marketing person was very, very nice also. The facilities were just very clean and very neat, but my husband's sister was helping me choose and she preferred another one and just because we had a good friend whose husband was there, and their experience was so good and they were so responsive. But I'm generous about rating Brookdale Oakwell since they were very nice.
October 21, 2019
I visited this facility
I liked that Brookdale Oakwell was clean and that the people were courteous. There's a studio and a regular room, and they're equipped with a bathroom and a chair in there. They also have a vanity. The studio can have up to two people. They have 24-hour care there, covered parking, and I like that you need a code to get in, which makes it very secure.
Questions about Brookdale Oakwell
What ongoing training does the staff receive in dementia care?
Monthly in-service and as needed, 16 credit hours per year in geriatrics. Plus, 12 additionally hours in dementia care.
Describe the overall population of assisted living residents at Brookdale Oakwell. What is their average age? What are their favorite things to do?
Average age is 70's. We have an active population of residents who enjoy socializing and resident outings.
What programs or activities does Brookdale Oakwell offer to enrich residents' well-being?
Daily fitness, brain stimulating activities, reminiscing, music therapy, pet therapy, socialization, spiritual
What places are near Brookdale Oakwell or within walking distance for assisted living residents to enjoy?
Medical professionals, walking trail, a café, we provide transportation to shopping centers, restaurants, etc.
What transportation services does Brookdale Oakwell offer to assisted living residents?
Transportation services are available for doctors’ appointments, therapy appointments, socialization events, gym and swimming pool.
What makes the chef or dining program at Brookdale Oakwell exceptional? What kind of menu can assisted living residents expect?
The residents choose from a menu at every meal. There is a wide variety of menu options, including sandwiches to prime rib, specialized Brookdale seasonings on every table, dietician planned meals and all meals are served restaurant style.
What safety features or security measures does Brookdale Oakwell offer to assisted living residents?
Doors lock after 7pm, visitor sign in/out, nightly checks every two hours, emergency call system in every room including call pendants.
How does Brookdale Oakwell keep residents' families informed about their loved ones?
Open lines of communities with families via phone, in person or e-mail.
What is the care staff-to-resident ratio at Brookdale Oakwell during daytime and nighttime hours?
We have a wonderful program which allows us to match our staffing to our current resident needs; along with a standard “safety staffing number”.
If Brookdale Oakwell accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Enclosed courtyard
What ongoing senior care training does the staff receive?
Monthly in-service and as needed, 16 credit hours per year in geriatrics
How many staffers are on duty in the daytime and overnight?
1 associate per 5 residents.
What safety features or security measures does Brookdale Oakwell provide to protect residents who wander?
If residents begin to wandering they will transition to our memory care.
What programs or activities does Brookdale Oakwell offer to keep residents engaged? How does the staff engage residents' long-term memories?
We follow the Clare Bridge Daily Path Program.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Health and Wellness Director will assess our residents every six month unless there is a change in condition.
What techniques does Brookdale Oakwell use to support memory care residents during mealtimes?
Cluster groups, residents get to choose what they would like, positive reinforcement and cueing.
How does Brookdale Oakwell keep residents' families informed about their loved ones' health?
Open lines of communities with families via phone, in person or e-mail.
Describe the neighborhood around Brookdale Oakwell. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Business district/residential neighborhood
Is Brookdale Oakwell affiliated with a hospital if more care is needed?
The family has their choice which hospital they use.
Costs for Brookdale Oakwell
Services and Amenities of Brookdale Oakwell
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: Private Dining Room
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Health services
- Medication Management
Guest services
- Guest Parking
Languages
- English
General
- Respite Care
- Minimum Age: 65
- Pets: Yes
Licenses
- State Licenses: 0-30087
Costs
About Brookdale Oakwell
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
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