The Heights at Columbia Knoll

The application process at The Heights at Columbia Knoll was exhausting and frustrating. It took over two and a half months to get approved. After speaking with the tenants and local senior advocates along with reflecting on the way we were treated by the management, we concluded this was not the place for us. The staff is not properly trained and cannot answer basic questions. The Compliance Manager is arrogant and lacks any/all compassion. It's basically "his way or the highway" and there is no consideration extended to the prospective tenant whatsoever. Needless to say, he should not be dealing with seniors nor the public at all for that matter. If you're considering the Life Enrichment Program....don't, the food is awful. Just sample it or speak with the tenants that were fooled into purchasing it as part of their lease agreement. On a positive note, the apartments are nice (small but nice) and given the reasonable price this place should be full with a waiting list but alas it isn't, perhaps you should ask yourself why.

Columbia Knoll was a nice place, and they had a pretty garden. They had a good gym, a library, and a theater. The apartments were average.

My grandmother is in The Heights at Columbia Knoll. It is an independent living facility, but they offer apartments only to seniors, and that is what she got. She does not get the whole cottage. It is a small one-bedroom apartment and has everything that she needs. They have everything for activities. She can be involved in some of the activities, but some of them are restricted to the people that buy the whole package, and she does not have the whole package. The atmosphere is friendly and nice, which is why she chose it. The staff is very nice and greet you by name. They advise you on what is coming up for activities that she can participate in. They have also been very good in introducing her to other people.