My parents visited several, and Concord Reserve was where they felt most at home. It's very bright and welcoming. The people are really, really kind and caring. It's fairly new, so that was a plus as well. It's very clean, and it's just a really, really lovely place. They have several activities going on. They have speakers that come in. They have music, entertainment on certain nights, movies, and Wii bowling. They have a fitness center, and they have a guy that gives them twice a week workouts. There's yoga. They have outings for lunch and other activities like that. They have cards and bingo. Those are the ones my parents have participated in so far. The food is good. My parents enjoy it. It was very good for us.
Concord Reserve
Offers Assisted Living, Independent Living, Nursing Homes, and Continuing Care Communities
13 Reviews
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Reviews of Concord Reserve
Independent Living Reviews for Concord Reserve
June 11, 2022
I am a friend or relative of a current/past resident
August 23, 2021
I visited this facility
Concord Reserve, it's independent living. They don't have villas; they have apartments. It's brand new. They have a nursing facility. Their assisted living is older. Their independent living is brand new. The Towers is brand new and gorgeous. They had wonderful amenities, great opportunities, and a very friendly staff. It is a lovely facility. The meals are included. They have activities and lots of clubs. They don't have a pool; they don't have any of the cruise ship stuff. It's much more the typical living in an apartment kind of stuff with activities for the seniors.
It's wonderful. It is a nice apartment kind of living. We were going to actually go to Concord, but my mom really didn't like being in an apartment. She didn't like downsizing to 798 square feet. The largest apartment they have is 1100 square feet, and she was so struggling with that, but it's lovely.
It's great if you like living in an apartment. If you want to live in an apartment, I would say the Concord is a lovely place to live. However, they do not have the same regimented policy as the other place if residents don't respond. (Every morning) The resident will open the door and slide the slider, and a staff member will walk through the halls to see if the slider had been slid. It's not as automatic and organized (the notification at a specific time if somebody is OK each day). I'm the daughter of a mother who has had two strokes. I worry every day that my mother will have another stroke. The Concorde has a way of identifying, but it's not as organized. It's beautiful. The grounds are wonderful and nice. They have walking trails. It's a very nice place.
Nursing Home Reviews for Concord Reserve
February 18, 2023
I am a friend or relative of a current/past resident
My friend was at Concord Reserve in rehab for at least a couple of months. The facilities are beautiful. It's absolutely gorgeous. They have good activities. They have dining rooms, and they have good food. They have an aviary in the hallway, which I think is cool, too. They have beautiful outdoor areas and nice seating areas. It's huge, and it's the only place I've been where there have been a lot of empty rooms. It's a good location, too. They've got great facilities and everything, but their staff isn't very attentive and they're incredibly expensive.
March 12, 2022
I am a friend or relative of a current/past resident
Lutheran Home at Concord Reserve is a beautiful facility. Unfortunately, that is where the positives end.
My parent came to Lutheran Home for PT/OT after a week long, uncomplicated hospital stay. My parent slept in feces their first night. An entire day passed without a single call light being answered, only to learn the system was not working. The phone for the nursing station was rarely answered.
The staff was very vocal about being overwhelmed, spoke of their recent staff turnovers. In time I learned that nearly all caregivers were agency staff, most of which were brand new to LH. No care meeting took place, the doctor never addressed our concerns. Administration tried to help, but ultimately the nursing leadership and floor staff failed my parent.
Their stay at LH ended early when there was a bone-breaking fall. Although communication protocol was followed, my parent was in extreme pain when we arrived despite being told he was fine. We basically had to beg for EMS to be called. When the nurse tried to call for squad, she was unable to call out and had to ask how to dial an external number (911).
The events following this stay at LH has resulted in 2 additional hospitalizations and now a LTC admission at a lovely facility. I can’t help but wonder how their outcome would be different had we picked a different facility. Families beware: do not be fooled by tours, the legacy or they online/Medicare ratings. Avoid Lutheran Home at Concord Reserve.
February 25, 2021
I am a friend or relative of a current/past resident
The caring staff , the immaculate surroundings , the respect the residents are given is what every family hopes to have for their family member. It is what my husband received at Lutheran home. The staff and management list end to your input and especially during this pandemic protects the residents.
March 13, 2017
I visited this facility
My wife resided here for rehab. Nursing staff turned over the entire time and there were never enough aides. MD told me to discharge her home so she would get better faster
January 21, 2017
I am a friend or relative of a current/past resident
Resident care keeps going downhill due to cost-cutting measures. Rooms are tiny, but they make up for it by being obscenely expensive! Staff constantly complains about poor treatment by management. When my father was at LH, his caregiver was over an hour late to take him to breakfast, because she had "an important meeting." Liz in activities is rude to the staff, the volunteers, and the residents. My family was underwhelmed with the whole experience.
January 04, 2017
I am a friend or relative of a current/past resident
Had a loved one there fo many years but had to remove them because they got upset when I ordered hospice in to take care of them and help manage pain. Thet went so far as to discontinue medication hospice ordered.
May 10, 2016
I am a friend or relative of a resident
Lutheran Home at Concord Reserve is an excellent place. The staff are all excellent. They are very attentive and friendly. They are wonderful.
January 28, 2016
I am a friend or relative of a resident
Lutheran Home at Concord Reserve is fine. The rooms were spacious. The staff is excellent. My friend is in the locked ward, and she does not have anybody to talk to.
June 28, 2012
I am a friend or relative of a resident
I honestly think that Lutheran Home was one of the best possible options for my grandmother. I didn't know much about nursing facilities at the time that my grandmother's health started to decline, but the individuals at this facility were more than helpful in the transition. The nursing staff and social workers were friendly and the doctors that saw my grandmother appeared to be knowledgeable about what they were doing. It seemed like all parties that were involved with the care of my grandmother truly cared about her health and well being. This seems like it would be an obvious trait of nursing facility staff, but with all of the residents that were staying at this facility at the time, it really shined through that Lutheran Home was among the best places for my grandmother to be. I was only with my grandmother during some of the daytime visiting hours, so I cannot comment on the evening staff, but what I can say is that I was very pleased with the individuals that I did have a chance to talk with. This was a very difficult time for my family, as my grandmother's health and mental status were declining rapidly, but it was made easier by the wonderful staff at Lutheran Home.
Continuing Care Retirement Community Reviews for Concord Reserve
February 22, 2021
I am/was a resident of this facility
My wife and I moved into the Concord Reserve independent living community five months ago. We had decided to be proactive and make a move before we had to. It turned out to be a wise decision. We have a new two bedroom and two bathroom apartment and our unit has great outside views. Our appliances are new. This is the first new home we have lived in. The staff is very friendly and helpful. A plus I didn’t think about is our great dinners prepared by our great chefs. Few restaurants in Westlake can compete with our dinners.
February 18, 2021
I am/was a resident of this facility
Apartment (rooms) are very nice. Living in new independent living building. Staff is excellent! Located in center of Westlake. Only a mile or 2 from any kind of shopping.
Services and Amenities of Concord Reserve
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Studio Apartments
Dining options
- In Room Kitchens
- Dining Room Shared Meals
Features
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Skilled Nursing
- Medication Management
- Nurse On Staff: Yes
Activities
- Religious Services
Languages
- English
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 365020
- Ownership Type: Non Profit Church Related
- Date Certified: 10/01/2020
General
- Resident Capacity: 192
Types of care
- Meal Preparation
Training Areas
- Memory Care Training
About Concord Reserve
Lutheran Home at Concord Reserve is an independent not-for-profit organization dedicated to providing excellence in health care. Our Senior Life Community features Assisted Living, Memory Care, Skilled Nursing, & Rehabilitation. LHCR is open to individuals of all faiths. We accept Medicare, Medicaid, Private Pay and several private insurances.
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Concord Reserve 2116 Dover Center, Westlake, OH 44145
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