Nursing Home Communities in Holyoke, MA

"My dad was at Mary's Meadow at Providence Place. They were great. The staff was awesome with my dad. I have no complaints whatsoever. It was great. It was helpful. Dad had a great time there. The staff was friendly. I work in customer service, and it's one of the best customer service that I've had. Everybody was answering any issues, and everybody was always pleasant in a timely fashion and would return calls. So it was nice. My dad was in a private room. He participated in activities, so they were good. I know there's church on Sundays and there's physical therapy. There were a lot of different activities. The people received a calendar of activities."

"I was at Bear Mountain at West Springfield. It's a nursing home, but they do have rehab. I was there for maybe nine-and-a-half weeks at two different back-to-back admissions. The staff was excellent and the food was excellent. They provided three meals and snacks. I was mostly in my room, but I knew that they had activities every day. From what I could see, they were very good. Everything was excellent."

"The staff was nice and helpful at all times, they took very good care of my aunt, Wingate's are one of the cleanest nursing home I've been in, I work has a EMT and go into a lot of different Nursing homes and you can tell which are good or bad. I give the Wingate a high rating and would place another family member in if I had to. Most nursing homes have a smell to them when you walk in but you don't get that with most Wingate nursing homes. this one is def on my top 5 nursing home to put family members into. "

"Excellent rehabilitation staff good care. Smoking facility.. dining area for patients a patio... hardworking staff care about the patients "

"We're very pleased with Loomis Lakeside at Reeds Landing. I liked the whole community, the surroundings, and the care of the grounds and the facilities. Just very professional, very welcoming, updated. My mother is going into an independent apartment. It's being renovated, but from what I saw they looked wonderful, updated, clean, and bright. The dining area was welcoming, just lovely, and inviting. They have exercise, entertainment, a walking trail, and a recreation area. And I know they have yoga classes and fitness classes, special event parties, and holiday sort of celebrations. There was a lovely library that was well stocked and a beautiful cafe that's outside the dining area, so that visitors coming in could engage with the cafe."

"The facilities were well landscaped, the front office employees were always pleasant. The nurses and care assistants weren't so friendly, and often (despite labeling my neighbor's clothes with her name) socks, undergarments, and clothing would go to the laundry and were never returned. I will say this-we visited during lunch once and soon afterwards one of the activities employees had a "tea party" complete with hats for the ladies and nice attire for the men. This woman seemed very attentive and brought out smiles in even the most unresponsive residents. The facility was very secure, complete with locked doors and a proper check-in system. The parking lot was at an angle, so I imagine this would be quite difficult for residents or visitors in wheelchairs to handle. The food appeared sufficient, many patients deemed "flight-risks" were equipped with monitors that would beep if they were outside appropriate boundaries. Ultimately, I feel this was a decent facility but the care staff should be brought up to a higher standard. "

"I have had many experiences with loved ones in a skilled nursing facility. Heritage Hall West by far has been the best! My Brother in law was a patient there very recently and the care and attention he received was top notch! The staff, including the Executive Director were on top of and in most cases ahead of everything at all times. I knew each day after a visit that I could leave there feeling confident that he was in very capable hands! The facility was spic and span and the caregivers were very friendly. He received Physical therapy as well as Occupational, and Respiratory therapy. The Therapy team was extremely thorough and made him feel like he was the only patient they had. Great place and the only one I would go to if need be. A+++++++"

"My grandmother is actually in Heritage Hall South. She has been there for about a month now. This is our choice of a nursing home because they care about their patients. They actually take one-on-one with them. The staff is great. They talk to my grandmother. They did everything that she has asked them to do. Their service is excellent. I would recommend this place. "

"When I brought my mother to the facility they had a very small wheel chair to bring out to the car. I asked for a larger more comfortable chair. The staff asked another staff where another wheel chair was and the other staff just shrugged her shoulders and walked off. The first staff member could not locate another chair. Since my mom has moved in, I have asked 3 different staff members over a 72 hour period for a remote control for my mothers tv. At this time she does not have one. She lies in bed or sits up in a chair. She has no form an entertain. The staff seem nice and caring, but they don't follow with with the simplest of request and do not know where to get what they need to make a resident comfortable. This concerns me. If they can't do these things, will the be attentive to her medical needs as well? "

"I visited Agawam East Rehab and Nursing in the memory care unit. It was very nice. The people were very nice, but it's very hospital-like, and I was a little fearful because my mother hates the hospital. They were very personable. They gave me lots of information. I got to see the building. I was positive about it until I went into an assisted living place. I only met a little bit of the staff. The manager, his assistant, and the receptionist were all very friendly and helpful. The building was nice and very clean. The rooms were decent-sized. The layout was fine. They have shared rooms and single rooms, and they seemed to be fine."

Calvin Coolidge Nursing & Rehab Center is situated in Northampton, MA, and offers both memory care and assisted living services. The facility provides apartment-style rooms that include living rooms and kitchenettes, creating a home-like environment for its residents. The community features various amenities designed to promote an engaging and comfortable lifestyle. Outdoor common areas are available for residents to enjoy fresh air, and pets are permitted for those who seek animal companionship. A range of organized activities and programs, along with daily meal service, are provided to ensure a fulfilling daily routine. Communal dining areas serve as social hubs, offering opportunities for interaction during meals. Calvin Coolidge Nursing & Rehab Center also provides WiFi and internet access, allowing residents to stay connected with family and friends. Yoga and stretching activities are available, and the center organizes field trips and outings to help residents explore the local area. Shared common areas offer additional spaces for relaxation and socialization. To support daily living, the center offers general transportation services to assist residents with appointments and errands. Housekeeping services help maintain clean and comfortable living spaces.To learn more about this provider’s license and review other available state reports, please visit: Massachusetts Division of Health Care Facility Licensure and Certification

"My grandmother was at this facility initially for short term rehab. The nursing staff was pleasant most of the time and the physical therapist was phenomenal but overall we had a very bad experience. For the 3 months she was there we made multiple phone calls on a weekly basis trying to talk the overseeing physician- not once was our call returned even when we begged to speak to her. We never met her or even talked to her once during my grandmother's stay despite all our efforts. Additionally we also had much difficulty discussing her care with the advanced providers who didn't seem to make time to talk with us. She was transitioned to long-term care and a week later her health rapidly declined. During the transition to long-term care which was the last week of her life she did not have a phone as there was a problem with the connection in the room when she moved despite us paying for the service- no one helped her; my father had to figure it out. We went to visit her and she was crying she was so lonely. The worst experience we had was the day before she died. We went to visit her and it was evident she was rapidly declining. We asked to speak to the PA and we waited for ~3 hours before she came to see us. Instead of having a family meeting given the obvious change in circumstances, she spoke with us for less than 10 minutes. We asked about hospice care as my grandmother was clearly uncomfortable. She said she could start arranging it on Monday (it was a Friday) but that they wouldn't do much differently. My grandmother was struggling to breathe and was in obvious pain. We asked for her to be transitioned to a liquid diet as she couldn't swallow her food. As the PA walked out the door, my father asked how much longer she thought my grandmother would live as my mother was planning to travel that weekend and was wondering if she should cancel these plans. The PA told my father her hydration status was good and at least 2 weeks - as a healthcare provider myself I knew this simply was not correct, aside from the fact that you can never truly predict the day or hour and it is irresponsible to tell families otherwise. My grandfather went to visit her Friday evening and was distraught as they still brought her solid food; when he asked for a liquid diet he was told by the nursing staff they would get to it; it had not arrived by the time he left. The next day Saturday afternoon my grandfather went to visit my grandma. He found her unresponsive, notified the nurse and discovered she had passed. He was by himself, there was no hospice, my mother was traveling. It was a horrific experience and the epitome of poor patient and family care. This facility may be good for very short rehab that doesn't require medical decision making as the physical therapist was excellent. But not for any complex medical conditions, long term care, elder care or hospice. Overall we were extremely disappointed."

"Going to see a family member in a facility is extremely difficult as it is so knowing they're being taken care of is extremely important. When I first walked into the facility I felt a warm happy feeling. There was a receptionist greeting people as they entered and was there to help people if need be. There was hot coffee made and a cat roaming in the lobby. The lobby has couches which makes it feel like a living room at home. I think this was a great touch so if family members are up to it they can visit in an environment that is comfortable rather than seeing them in a bed looking ill. I asked about the cat and was told they keep the cat for the guests as a feeling of home and not a hospital like setting. When I met with the staff that was caring for my family member they were very sweet and gentle with him. They were patient and caring. Ive been to others that were very business like with no personalities, they were completely different. They seem to all know eachother which is nice. He ended up passing away and the people were extremely sympathetic and expressed how it was an honor to know and care for him. Very touching. "

"My mother is settled in at Jewish Nursing Home of Western Mass. It takes a while to get somebody to come and help her if my dad pushes the button to call for help with getting her to the bathroom or into bed. It can take a long time before anybody comes. Other than that, the staff is very pleasant, and very helpful. The place is really bright and clean, and I like that about it. It doesn't look like a hospital like most nursing homes do. The care is good when she gets it, it's just that sometimes it takes a long time to get some help, but that's all. I think they need more staff members, but the staff members themselves are very nice. The food isn't much. My mother has participated in a couple of their activities, which is good."