85 Stage Harbor Rd, Marlborough, CT 06447
1.5
(4 reviews)
"We have had numerous meetings with the director of the facility (Tom) and the staff or "Team" in charge of my mother's "Care". Unfortunately despite the meetings and our voiced complaints the same issues continue. One of our main concerns is my mother is supposed to get her medication at 8:30 AM, very seldom does this happen. She will get her meds as late as 10AM and at times after 11am. Even after pleading with the nurse that our mother is in pain could she please get her the medicine, we were told she needs to wait her turn. The delivery of food has been very inconsistent as well 8:00 Am breakfast not coming until well after 9:00 Am and dinners served at after 7 PM at night. Our mother has to use a bed pan and has been told at times by staff on duty a bed pan is unavailable and that she should just relieve herself in her pants/diaper. She has also been told that she needs to urinate too much and will just have to wait to use the bed pan. This is even after my mother pleaded with staff letting them know that she is taking a lasiix's for the swelling in her extremities, this helps her pass fluids and causes frequent urination. This doesn't mean all the staff there are bad, as there are some very caring individuals, When they those people are not around our mother suffers the consequences. "
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