Marlborough Health and Rehabilitation Center

MirandaRights

Well, my mom has only been there 1& 1/2 days, and I'm looking for another place. The MA's, some of the RN's and some of the patients are nasty!! The staff didn't wake my mother to eat, give her the meds she takes at night. This facility is not for someone you LOVE !!

juan74

Had a family member at this facility for a short amount of time until we found a new suitable nursing home. Aids were very rude and very inconsistent, didn't seem to care about the general well being of residents on units. Some were wonderful and it's a shame to have to see this in such a beautiful setting off rt 2 tucked away in the country side. My family member pleaded with aids to use the restroom and would be told their aid was on break or busy with others. This causes her to have to wait extended amounts of time before she could relive herself. I hope others didn't experience the same.

Provider Response

MyMothersAdvocate

We have had numerous meetings with the director of the facility (Tom) and the staff or "Team" in charge of my mother's "Care". Unfortunately despite the meetings and our voiced complaints the same issues continue. One of our main concerns is my mother is supposed to get her medication at 8:30 AM, very seldom does this happen. She will get her meds as late as 10AM and at times after 11am. Even after pleading with the nurse that our mother is in pain could she please get her the medicine, we were told she needs to wait her turn. The delivery of food has been very inconsistent as well 8:00 Am breakfast not coming until well after 9:00 Am and dinners served at after 7 PM at night. Our mother has to use a bed pan and has been told at times by staff on duty a bed pan is unavailable and that she should just relieve herself in her pants/diaper. She has also been told that she needs to urinate too much and will just have to wait to use the bed pan. This is even after my mother pleaded with staff letting them know that she is taking a lasiix's for the swelling in her extremities, this helps her pass fluids and causes frequent urination. This doesn't mean all the staff there are bad, as there are some very caring individuals, When they those people are not around our mother suffers the consequences.

tgrab

When we first brought my grandmother to the assited living home we felt great about it. We had taken a tour of the facility, met numerous staff members, etc. etc. It felt good to know that she would be taken care of, although my family was sad that we could not take care of her ourselves, we knew it would be the best thing for her and for us. As the months went on, numerous things started to go come up. My grandmother would say that she was missing articles or clothing or belongings were missing. Of course, at first we thought well maybe she misplaced them, but when a few of my family members went to look they also discovered things were missing. My grandmother was supposed to be bathed and get her hair and nails done each week, as a part of a service we paid for. There were always excuses to why she was not able to have this done, never solid excuses things like oh, there were too many people who we needed to take care of and so on. Then we noticed that my grandmother was losing rapid amounts of weight, she has always been a slim, fit woman, but she looked completely emaciated. When asking her why, she told us that if she wasn't finished eating her food, they did not care they would just take it away and send her to bed. My grandmother is a slow eater, but she is also an old woman; how is this acceptable? Anytime anyone in the facility falls, or has some sort of accident the assisted living care center is supposed to notify the family of the person immediately. My grandmother had fallen twice in one day and we were not notified until 3 days after the fact. What if something terrible had happened to her? What if she had gone to the hospital? Would they still call us 3 days after the fact? There have many other issues with this facility and at the time we are searching for a new one. My family and I are not sure if this is the case of some or most of the people who have their loved ones in this facility because alot of the family members never come in to check on their loved ones, which is sad in many cases. But for anyone who lives in Connecticut, near the sorrounding area, I would not suggest that you leave your loved ones in the care of these people and this facility. For the past 2 years it has been nothing but a struggle and an up-hill battle with these people and we are hoping to find a new place for her, where we will feel much better about VERY soon!