Riverside Health and Rehabilitation Center

Maxine

My brother was at Riverside Health and Rehabilitation Center. It was a very bad experience. I would never recommend anyone to go there or to leave their loved ones there. I wouldn't do that, especially if they were like my brother, who's intellectually disabled. The attention was not good. I spoke with him when I went to pick him up and found some of the things that I did not like. He's blind, he rarely talks, and he can barely walk, and they had him sitting up in a chair most of the day. The clothes that we left him with were all soaking wet. So there was not enough attention paid to him. I requested a TV be put into his room, and they told me that they would, but it never was, and so he was just sitting there, listening to everybody going by. He rang the bell for assistance to go to the bathroom, and that was unanswered. When we arrived, his bell was going off, and everybody was standing around the nurse's station. Some were on their phones, and some were just walking up and down the hall. I have a problem with that. His bell wasn't the only one ringing outside of the room. Those people were just sitting there. I took all of his medications to be given to him as prescribed. One of the prescriptions was 81 milligrams of Bayer aspirin, but they didn't give him that. They turned around and gave him Tylenol, which is more than 81 milligrams. I was very dissatisfied with their service, and I let them know that before I left. I think the reason my brother was in the situation he was in is because the staff wasn't taking care of him. Why would you switch to Tylenol 500 milligrams? Why would you do that? So, as far as I'm concerned, it was not good.

free spirit

On several occasions, the laundry department lost my clothing. On the third time it happened I gave a reduced payment for one month. Mr. Badolato, the Administrator at that time, gave me an attitude. Mist bathrooms are too small for motorized wheelchairs. As for the staff, eighty percent truly care about the patients. The food sucks. Probably because they are on a restrictive budget. Remember a corporation owns it.

SusieQu

My sister has been a resident of this facility for over a year, and although it looks very nice, I don't feel that the residents are treated properly. I've been on the phone with her when she's called out to a nurse passing by her door, and they don't respond. I have called the nurses' station and left a message for her and she's never gotten it. Her diet is not balanced by any means and she has lost weight. I don't get that feeling of 'caring' from most of the staff at Riverside from most of the caregivers and it appears that they may be short staffed.

Provider Response

diana1948

mymmom was there excellent care very clean also iwas in the with her excellent care excellent thearpybest place i have been to

Caring73697250

Riverside Health and Rehabilitation was the only place available at the time. I liked the size of the place best. The food was good and the nursing staff was good and friendly.

alarson8

I am not very pleased with the care that my grandmother receives at Riverside Health and Rehabilitation center. While the staff is very friendly, and always treats her with respect and is attentive- I feel that this is only the case when there are visitors around. I often see her and she has not been washed and sometimes has been sitting in her own urine for quite some time. The facility appears to be clean but the smell is otherwise unbearable. My grandmother has been living in this facility for about four years, and shared a room with someone else until just this year. While she is bed-ridden, there are often patients roaming the halls unattended and seemingly at hazard to themselves. Like I previously mentioned, the staff is very approachable and helpful. They are attentive when you ask for something and are always available when I am there. I am just curious as to why my grandmother is in the filthy condition that I find her in if the staff is equally as attentive when I'm not there. With that said, this facility is much cleaner and I am happier having her here than in other facilities that I have had very poor experiences with.