The Pines at Bristol Center for Health and Rehabilitation

Incredibly unresponsive and condescending medical staff. Disregarding my ailments and stating that my health 2 days before my hospital admittance is irrelevant despite the fact I have gained 25+ lbs of fluid weight since being put under their "care". Also, I have not been allowed to select a different physician within the facility, as required by law. Lack of privacy when needing commode and changing clothes (bed by the door with no privacy curtain and people opening the door and/or leaving it open). Food is very carb-laden and innutritious. also tepid and soggy most of the time. Extremely understaffed. There is no reason anyone should have to wait 20-25 minutes for assistance. The CNAs are all very nice, but severely overworked.

First of all, my mom has been here for the past year or so. When my mom first came into The Pines it was well kept-clean. Now I'm seeing food left on the floor in the elevator/as well as spills on the carpet. The custodians who clean each floor sit around most of the time do as little as possible leaving garbage unemptied paper towel dispenser empty, and barely washing floors. The rooms need more thorough cleaning not just empty garbage, things such as dust on top of tv, clean side food tray and sweep floor. The maintenance needs to fix things more quickly my mom has been without sound on her tv for 4 days. How would you like sitting watching tv and having no sound especially when you have limited sight and you count on your hearing. One of the ice makers on the third floor has been broken for month's honestly, what does it take to get repaired? I often have to run to another floor to get ice for my mother to have some water in her room. We asked for the nurses to keep us informed on our mother's health, it is not happening. To be honest with you I am going to make a report on this place if this continues to happen. I am very unhappy! Don't you have certain recognitions that help rate The Pines above other nursing homes? Then, why are you not on top of things more?

Aides take 20 minutes to answer a call bell. The food is always cold. One thing good here is the therapy staff.Nurses and aides not that great.

My dad a recent fall at The Pines and broke his hip. This was because the nurses and aids did not arrive in time to help toilet him. He has since declined since the fall. If the call bell was answered timely, this would never had happened. I was visiting him once and it took over 10 minutes for the call bell to be answered with me there. I can't imagine how long it takes when I am not around.