Incredibly unresponsive and condescending medical staff. Disregarding my ailments and stating that my health 2 days before my hospital admittance is irrelevant despite the fact I have gained 25+ lbs of fluid weight since being put under their "care". Also, I have not been allowed to select a different physician within the facility, as required by law.
Lack of privacy when needing commode and changing clothes (bed by the door with no privacy curtain and people opening the door and/or leaving it open).
Food is very carb-laden and innutritious.
also tepid and soggy most of the time.
Extremely understaffed. There is no reason anyone should have to wait 20-25 minutes for assistance. The CNAs are all very nice, but severely overworked.
The Pines at Bristol Center for Health and Rehabilitation
Offers Nursing Homes
5 Reviews
61 Bellevue Avenue, Bristol, CT 06010
Call
(860) 362-2382
Reviews of The Pines at Bristol Center for Health and Rehabilitation
Nursing Home Reviews for The Pines at Bristol Center for Health and Rehabilitation
July 19, 2019
I am/was a resident of this facility
March 10, 2019
Other
First of all, my mom has been here for the past year or so. When my mom first came into The Pines it was well kept-clean. Now I'm seeing food left on the floor in the elevator/as well as spills on the carpet. The custodians who clean each floor sit around most of the time do as little as possible leaving garbage unemptied paper towel dispenser empty, and barely washing floors. The rooms need more thorough cleaning not just empty garbage, things such as dust on top of tv, clean side food tray and sweep floor. The maintenance needs to fix things more quickly my mom has been without sound on her tv for 4 days. How would you like sitting watching tv and having no sound especially when you have limited sight and you count on your hearing. One of the ice makers on the third floor has been broken for month's honestly, what does it take to get repaired? I often have to run to another floor to get ice for my mother to have some water in her room. We asked for the nurses to keep us informed on our mother's health, it is not happening. To be honest with you I am going to make a report on this place if this continues to happen. I am very unhappy! Don't you have certain recognitions that help rate The Pines above other nursing homes? Then, why are you not on top of things more?
April 20, 2017
Other
Aides take 20 minutes to answer a call bell. The food is always cold. One thing good here is the therapy staff.Nurses and aides not that great.
Provider Response
Shirley, We are very sorry to read your review of the Pines at Bristol and would like to learn more about your concern. Please contact T Brown at Nathealthcare.com so we can exchange contact information and hopefully improve your satisfaction with us.
October 18, 2016
I am a friend or relative of a current/past resident
My dad a recent fall at The Pines and broke his hip. This was because the nurses and aids did not arrive in time to help toilet him. He has since declined since the fall. If the call bell was answered timely, this would never had happened. I was visiting him once and it took over 10 minutes for the call bell to be answered with me there. I can't imagine how long it takes when I am not around.
July 26, 2011
I am a friend or relative of a resident
I can't say enough about this facility. The aides and nursing staff are so caring and work so hard to see that all the residents are happy. My dad has been there for 2 1/2 years and is thriving! There are daily activities with a wonderful recreation staff that treat each resident like a family member. The social service staff is always going above and beyond to see that each resident's need are met. The kitchen staff is always asking what Dad would like and see to it that he gets it. I love this place and highly recommend it.
Services and Amenities of The Pines at Bristol Center for Health and Rehabilitation
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 075221
- Ownership Type: For Profit Corporation
- Date Certified: 10/01/2020
General
- Resident Capacity: 132
- Minimum Age: There Is Not A Minimum Age, But Our Demographic Tends To Be Older The 55
Licenses
- State Licenses: 2329
About The Pines at Bristol Center for Health and Rehabilitation
The Pines at Bristol Center for Nursing & Rehabilitation is a care facility located in the suburban city of Bristol, Connecticut. Home to attractions such as Rockwell Park and Indian Rock Nature Preserve. The city offers picturesque natural sights while also providing easy access to amenities, including shops, arts and entertainment, restaurants and health care facilities.
The staff at Pines at Bristol Center for Nursing & Rehabilitation follows principles of kindness, compassion and excellence to deliver physical and emotional care and comfort. Skilled nurses are available on-site to offer services from daily living assistance to medication management. Residents can also access rehabilitation services, which involve physical, occupational and speech therapy. The community offers private living accommodations that come with housekeeping and maintenance services.
Beauty shops, an outdoor courtyard and common lounges are just a few of the on-site amenities available. When residents aren't socializing or enjoying a meal available on the expansive dining menu, they can stay healthy and happy by participating in various activities that range from exercise sessions and gardening to arts and crafts and cooking classes. Entertainment is also provided through on-site events and community outings.
What Makes Us Special
The Pines has an outstanding dietary menu with an "always available" option, allowing our residents to order certain foods directly from our kitchen even during off hours. We have free wifi throughout our entire building, allowing you to enjoy the comforts of using our own personal laptop & cellphone without interruption.
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