Agawam West Rehab and Nursing
61 Cooper St, Agawam, MA 01001
3.5
(4 reviews)
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Reviews of Agawam West Rehab and Nursing in Agawam, Massachusetts
3.5
(4 reviews)
Facility
4.0
Staff
4.0
Food
4.0
Activities
4.3
Value
3.3
Lois 4244
4
|
October 26, 2023
PRO: 2023...The staff upstairs in Heritage West is caring and patient with elderly residents, including my mother. This is not an easy job! CON: Laundry was frequently lost. Phone numbers to various offices and nurse stations changed, making communication difficult.
Nola7
1
|
July 23, 2022
My relative was there for rehabilitation. She had been there a few times prior to 4/20 and had good experiences. She was there 6/22-7/22 and it has been a terrible experience. They lost her denture, her clothes and discharged her and sent her home without her walker, resulting in 2 falls. We have found her in a wheelchair that belonged to another resident. The communication is terrible. If we could get calls through to her ward they frequently got disconnected. Messages left for individuals in various departments were not consistently returned. Do not recommend.
dillandra
5
|
October 30, 2019
I have had many experiences with loved ones in a skilled nursing facility. Heritage Hall West by far has been the best! My Brother in law was a patient there very recently and the care and attention he received was top notch! The staff, including the Executive Director were on top of and in most cases ahead of everything at all times. I knew each day after a visit that I could leave there feeling confident that he was in very capable hands! The facility was spic and span and the caregivers were very friendly. He received Physical therapy as well as Occupational, and Respiratory therapy. The Therapy team was extremely thorough and made him feel like he was the only patient they had. Great place and the only one I would go to if need be. A+++++++
Provider Response
Rose6
4
|
May 8, 2012
I was quite impressed with the care my sister had received at the Heritage Hall West Facility, in Agawam, MA. My sister was there, for probably just over a year, but died about 2 years ago at the age of 50. She was born a "little person" at only 3 1/2' tall. She developed several complications due to her stunted growth, I believe, but the care she received at Heritage Hall was wonderful. The staff went to great efforts to make sure she was comfortable, clean and always had clean clothes to wear & bedding. They encourage her quite often to get out of bed and change her scenery. My sister's husband, also a "little person" resides there too and the staff celebrated their anniversary. Several staff members came to her funeral, which mean't so much to my sister's family.
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About Agawam West Rehab and Nursing in Agawam, Massachusetts
Agawam West Rehab & Nursing, located in Agawam, MA, offers a variety of care types including skilled nursing care and short-term rehabilitation care. This facility provides different room types to meet the needs of its residents, including private rooms and semi-private rooms. Some rooms come equipped with a kitchenette, offering a touch of home and convenience for those who stay there.
The community is designed with several amenities to ensure a comfortable and engaging environment for its residents. Among these are organized activities and programs, outdoor common areas for enjoying the fresh air, and meals provided to ensure proper nutrition. Residents can also participate in social activities and events, engage in health and wellness programs, enjoy communal dining experiences, and access salon services. For added convenience and enjoyment, WiFi/Internet access, shared common areas, and entertainment programs are available.
In terms of services, Agawam West Rehab & Nursing is well-equipped to meet a variety of needs. The facility offers physical and occupational therapy and rehabilitation services, ensuring residents receive the care and support necessary for their recovery and well-being. Nurses and therapists are on staff to assist with medication management, diabetic care, and activities of daily living (ADLs), ensuring a comprehensive approach to each resident's care. Additionally, housekeeping services are provided, maintaining a clean and comfortable living environment for all residents.
To learn more about this provider’s license and review other available state reports, please visit:
Massachusetts Division of Health Care Facility Licensure and Certification
Map of Agawam West Rehab and Nursing
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