Assisted Living Communities in Springfield, MA

"The staff is great. I am not sure of her last name but first name is Karen. She really puts her heart into the care of the clients. She is honest and will not steer you in the wrong directions.I went to visit a friend and they talk highly of the place. "

"I thought Stonebrook Village at Windsor Locks was welcoming, clean, and active. The rooms were adequate. It seemed that things were kept up very well. The person who gave me the tour was very good, very informative, and answered my questions. He was very patient with my questions. I have not had a chance to try their food, but the dining area looked adequate and clean when I saw it, which was not at mealtime. I would feel comfortable putting my mother-in-law there and having her stay there. I observed bingo, which was well attended. The utdoor space was OK, it's not the greatest for memory care people. It's very small."

"I went to Cedarbrook Village at Ware, and it's only ten miles from where I live now. I liked the place very much, and it would be close to home for me. It's not a big place, and I liked it mainly because it's close to home for me, my friends and family here. And if I went off to another place far away, I probably wouldn't get the visitors that I enjoy. So that's primarily why I want to go. One of the females came here to the house and talked to both myself and my husband. But my husband has recently passed away, so it's just me now. I checked out my apartment, and at the time, I put down the five hundred dollars to hold it. The place wasn't ready for occupancy, and my husband wanted to go there. But then he got ill and we had to stay here at home. But now that I'm alone, I'd like to go to a place like that just to be around people and not be alone. The room was very nice, they had a lovely kitchen, washer, dryer, dishwasher, all the amenities. It was small but quite adequate. We were going to have a one-bedroom. They did have activities and I think they had a media room. They had a chapel, they had an exercise room, they served two meals a day, housekeeping and they had a little pub-type thing. It was quite lovely. Very good. It's right off the main street and there are no grounds to speak of it. It's just a huge building and there's very little grass. If somebody wants to see nature and that sort of thing, they better go somewhere else because it's not like that. We've been invited, and I'm going to take my friend who's also looking for a place, and we're going to have lunch there. The staff I met was very pleasant."

"A residential option for seniors is all that we require once they become old. Doing activities like going to bathrooms, cooking, dressing and showering etc can be undertaken very easily in assisted living. I visited this facility to let my father live a peaceful life. I found it nice, safe and secure for 24 hours. Medical facility is available in close vicinity. The residents enjoy all kind of luxuries at reasonable rates. The facility is quite cheap and does not cost extra burden. Good quality food is available as desired by the residents. Routine is quite attractive and every effort is made by the management to let everyone form part of this home. Residents can contact their siblings and enjoy the facility of transportation for going anywhere. I liked the facility being neat and tidy. It has been experienced that most of the people get settled fairly quickly in this particular facility. Still, if some one feels lonely, staff on duty provides a warm and friendly gesture. Surely, it is a nice place to stay "

"Hoffman SummerWood generates a lot of people of the Jewish faith. It is basically built by Jewish people, so the food is kosher, and the majority of their residents are Jewish. There is nothing wrong with that, but I didn't think my parents would acclimate to that type of environment. It was clean and beautiful, but it wasn't what my mom and dad would need. The staff was excellent. The individual that showed us around was great. She answered a lot of questions. At the end, she actually had the chef prepare three meals for me to bring back for my mom and dad. It was a salmon salad, which was just very lovely. It was absolutely beautiful. However, it would have been nice if the grounds were kept up a little bit more. There were patio chairs tipped over, and it could have been because it was raining the night before, but other than that, it was absolutely gorgeous, it just wasn't what my parents would probably feel comfortable in. The rooms were beautiful, but I was looking for a place that had a patio. I was a little discouraged that they didn't have that because that's like a big piece of what would probably sell my mom, the opportunity for her to break out of her room and have a space of her own and not necessarily to have to walk through the whole facility to go out into the courtyard."

"We will be moving into Avery Heights. The feeling we got walking in the front door was that it was an active, friendly place. Everybody was upbeat and walking around with smiles on. The staff was very friendly, outgoing, helpful, and very happy to be there doing programs with the actual residents. We had lunch with them, and it was okay. Everything was well kept. Everything looked like it had been maintained well. They have a fairly new pool on the ground floor and there are lots of other group activity rooms. There are plenty of places for people to be. I was very impressed with the rooms. We saw an older room that had not been through the rehab process yet. It has two bedrooms and two bathrooms. There's plenty of square footage and a very nice balcony looking over a beautiful garden. There's great lighting in the room. It's a lovely space."

"My husband lived in Mason Wright. It was nice. They had either a one-bedroom apartment or a studio apartment. They just weren't that good with wearing masks. They kept outsiders out, but they didn't stop the residents from visiting one another. The PCA workers were not being tested. Other than that, it was a really nice place."

"You could not find a more loving, nurturing place than the Morningstar unit for people with dementia at Monastery Heights, My mom spent more than a year there before she died and the care was beyond anything I or my family could have imagined,"

"My grandmother stayed at Ruths house for approx 1.5 years. Ruth's House has a special "Garden Level," an assisted living area specifically for individuals with dementia and Alzheimers. My grandmother was a Garden Level resident from 2008-2009, and during this time was mostly very happy. Facilities were clean and a daily schedule of activities was posted for residents to partake in every day, including music, beading, television, etc. The food was kosher, healthy and delicious. When the primary RN Jackie R left in 2009, however, the facility went downhill. The woman hired to take her place was much less compassionate with my grandmother and other residents. Where Jackie's approach was very personal and hands on, the new RN seemed interested most primarily in weeding out any "less than perfect" residents from the facility, which is highly contrary to the point of a "dementia wing." Most dementia patients suffer from incontinence, impulsive aggression, etc. We removed my grandmother from Ruths House at that time. "

"Because Heritage Woods is cost effective for us, we decided on this community for my father. They seem effective for the cost that they were charging as opposed to some of the other possibilities. I didn't think any of the other facilities would have anything more to offer to warrant what they were charging. First off, I like best the fact that they gave us pretty much an open platform. They told us, 'Whatever you need, let me know and we'll make it happen,' and they have followed up with it. The staff there has been very, very gracious. I have not seen one person with a bad attitude yet. Right now my dad is in a shared room. There isn't another person in his room at the moment, but they may eventually be. However, not only does he have his own space for his bedroom and what-not, he's also got a little kitchenette. It is a shared kitchen area. He also has very spacious bedroom and bathroom. He can wheel his wheelchair directly into the bathroom and shower. My dad is also very pleased with the food. They also have some very fun activities like football for the guys, etc. Just recently, they had a concert there. My dad called me the other night and said, 'You know what? It doesn't get any better than this.' He is extremely happy with where he is right now. "

"I have placed a family member at EVP and it is outstanding we have been residents for about a year and a half not and the care and compassion is outstanding you could not ask for a better place. I have had my family member at other places and there is no comparison, The aide we have is just the best she goes above and beyond each day, if you placed someone here you would feel the same about your aide even if it was a different aide then my mother has. The food is outstanding holiday dinners are better than a 4 star restaurant. The aides take the time to encourage the residents to eat and if they don't eat they get them something else to eat. I am so thankful I found EVP to place my family member it gives me such a secure feeling and I cannot thank EVP enough for their care and compassion. I know the difference I had my family member at another place and saw the lack of care which give me another reason to be so thankful for EVP. "

"My mother was miserable in her last facility. It took some time but as of this writing she's quite pleased with her apartment and the staff. At her advanced age it takes some time to adapt. The staff is incredibly attentive and caring. In a very short period of time each and every one of them was calling my mother by her first name. The meals options are varied and my mother who's incredibly picky never seems to not find something she might enjoy eating. She enjoys many of the weekly outings and activities. All in all a very nice facility. "

"My grandmother was at this facility initially for short term rehab. The nursing staff was pleasant most of the time and the physical therapist was phenomenal but overall we had a very bad experience. For the 3 months she was there we made multiple phone calls on a weekly basis trying to talk the overseeing physician- not once was our call returned even when we begged to speak to her. We never met her or even talked to her once during my grandmother's stay despite all our efforts. Additionally we also had much difficulty discussing her care with the advanced providers who didn't seem to make time to talk with us. She was transitioned to long-term care and a week later her health rapidly declined. During the transition to long-term care which was the last week of her life she did not have a phone as there was a problem with the connection in the room when she moved despite us paying for the service- no one helped her; my father had to figure it out. We went to visit her and she was crying she was so lonely. The worst experience we had was the day before she died. We went to visit her and it was evident she was rapidly declining. We asked to speak to the PA and we waited for ~3 hours before she came to see us. Instead of having a family meeting given the obvious change in circumstances, she spoke with us for less than 10 minutes. We asked about hospice care as my grandmother was clearly uncomfortable. She said she could start arranging it on Monday (it was a Friday) but that they wouldn't do much differently. My grandmother was struggling to breathe and was in obvious pain. We asked for her to be transitioned to a liquid diet as she couldn't swallow her food. As the PA walked out the door, my father asked how much longer she thought my grandmother would live as my mother was planning to travel that weekend and was wondering if she should cancel these plans. The PA told my father her hydration status was good and at least 2 weeks - as a healthcare provider myself I knew this simply was not correct, aside from the fact that you can never truly predict the day or hour and it is irresponsible to tell families otherwise. My grandfather went to visit her Friday evening and was distraught as they still brought her solid food; when he asked for a liquid diet he was told by the nursing staff they would get to it; it had not arrived by the time he left. The next day Saturday afternoon my grandfather went to visit my grandma. He found her unresponsive, notified the nurse and discovered she had passed. He was by himself, there was no hospice, my mother was traveling. It was a horrific experience and the epitome of poor patient and family care. This facility may be good for very short rehab that doesn't require medical decision making as the physical therapist was excellent. But not for any complex medical conditions, long term care, elder care or hospice. Overall we were extremely disappointed."

"We found The Arbors. It is close to home, so the travel is easy. We like that they had a lot of activities. They do cards, church services, and memory care activities although my mother is not involved in those. They also have a bus, and they bring their tenants to different activities outside the facility. The staff is very friendly and very attentive. The place is very nice and very clean, and they maintain it well. They have 3 entrées every sitting, and they have 2 sittings every day. The dining room is nice. "