Nursing Home Communities in Agawam, MA

"My mother is settled in at Jewish Nursing Home of Western Mass. It takes a while to get somebody to come and help her if my dad pushes the button to call for help with getting her to the bathroom or into bed. It can take a long time before anybody comes. Other than that, the staff is very pleasant, and very helpful. The place is really bright and clean, and I like that about it. It doesn't look like a hospital like most nursing homes do. The care is good when she gets it, it's just that sometimes it takes a long time to get some help, but that's all. I think they need more staff members, but the staff members themselves are very nice. The food isn't much. My mother has participated in a couple of their activities, which is good."

"Excellent rehabilitation staff good care. Smoking facility.. dining area for patients a patio... hardworking staff care about the patients "

"Facility was really beautiful, my mother was there for rehab. Staff was kind and always took care of her needs whenever she needed anything. We would absolutely have her return if she ever needed rehab again. "

"The rehab staff at Care One is outstanding. I was greatly helped and supported by the PT and OT assigned to me. Cannot thank them enough for the way they helped me through a hard place. The floor nurse I had was a blessing, very helpful. Some of the agency help sent in proved a challenge but if you want respect, treat them with respect. My experience with the aides assigned to me was very good. Very thankful. My room was large and kept very clean"

"We're very pleased with Loomis Lakeside at Reeds Landing. I liked the whole community, the surroundings, and the care of the grounds and the facilities. Just very professional, very welcoming, updated. My mother is going into an independent apartment. It's being renovated, but from what I saw they looked wonderful, updated, clean, and bright. The dining area was welcoming, just lovely, and inviting. They have exercise, entertainment, a walking trail, and a recreation area. And I know they have yoga classes and fitness classes, special event parties, and holiday sort of celebrations. There was a lovely library that was well stocked and a beautiful cafe that's outside the dining area, so that visitors coming in could engage with the cafe."

"The facilities were well landscaped, the front office employees were always pleasant. The nurses and care assistants weren't so friendly, and often (despite labeling my neighbor's clothes with her name) socks, undergarments, and clothing would go to the laundry and were never returned. I will say this-we visited during lunch once and soon afterwards one of the activities employees had a "tea party" complete with hats for the ladies and nice attire for the men. This woman seemed very attentive and brought out smiles in even the most unresponsive residents. The facility was very secure, complete with locked doors and a proper check-in system. The parking lot was at an angle, so I imagine this would be quite difficult for residents or visitors in wheelchairs to handle. The food appeared sufficient, many patients deemed "flight-risks" were equipped with monitors that would beep if they were outside appropriate boundaries. Ultimately, I feel this was a decent facility but the care staff should be brought up to a higher standard. "

"I was at Bear Mountain at West Springfield. It's a nursing home, but they do have rehab. I was there for maybe nine-and-a-half weeks at two different back-to-back admissions. The staff was excellent and the food was excellent. They provided three meals and snacks. I was mostly in my room, but I knew that they had activities every day. From what I could see, they were very good. Everything was excellent."

"Going to see a family member in a facility is extremely difficult as it is so knowing they're being taken care of is extremely important. When I first walked into the facility I felt a warm happy feeling. There was a receptionist greeting people as they entered and was there to help people if need be. There was hot coffee made and a cat roaming in the lobby. The lobby has couches which makes it feel like a living room at home. I think this was a great touch so if family members are up to it they can visit in an environment that is comfortable rather than seeing them in a bed looking ill. I asked about the cat and was told they keep the cat for the guests as a feeling of home and not a hospital like setting. When I met with the staff that was caring for my family member they were very sweet and gentle with him. They were patient and caring. Ive been to others that were very business like with no personalities, they were completely different. They seem to all know eachother which is nice. He ended up passing away and the people were extremely sympathetic and expressed how it was an honor to know and care for him. Very touching. "

"The rooms are spacious CNAs are wonderful plenty of activities and the administration of this place is thorough and efficient haven't been in a multitude of these types of facilities the food is unbelievable"

"My dad was at Mary's Meadow at Providence Place. They were great. The staff was awesome with my dad. I have no complaints whatsoever. It was great. It was helpful. Dad had a great time there. The staff was friendly. I work in customer service, and it's one of the best customer service that I've had. Everybody was answering any issues, and everybody was always pleasant in a timely fashion and would return calls. So it was nice. My dad was in a private room. He participated in activities, so they were good. I know there's church on Sundays and there's physical therapy. There were a lot of different activities. The people received a calendar of activities."

"My husband was at Suffield House for rehab. The experience was really good, the food was good, and the staff was friendly. It was very bright, and they have a glass ceiling, so it was very open. They have their own little coffee station where you can pour coffee anytime you want, they have recreation, they have a nice patio, and courtyard. It's a good place. The day staff is much better than the night or weekend staff. Medicare is paying for it."

"My father was at Mont Marie for rehab. Their nurses were fabulous and overworked. I think there weren't enough of them, although it was COVID. I was only inside once, but the nurses were wonderful. Every time I spoke to them on the phone, they were just overworked. The administration and the social worker were noncommunicative. My father arrived there and I didn't even get a phone call; I had to call them. Just the communication was terrible. I think the food was fine; my father never complained. There were activities, and he painted a trivet. The care he got was very good; it's the communication that was very bad. I loved the care, but I didn't like the communication. The building itself was mediocre. It's a shared bathroom for two rooms with two people in each room, but everything was clean."

"St. Vincent’s Nursing Home was very old. The staff seemed to be very caring, and everybody was clean. The dining area looked OK. "

"When I brought my mother to the facility they had a very small wheel chair to bring out to the car. I asked for a larger more comfortable chair. The staff asked another staff where another wheel chair was and the other staff just shrugged her shoulders and walked off. The first staff member could not locate another chair. Since my mom has moved in, I have asked 3 different staff members over a 72 hour period for a remote control for my mothers tv. At this time she does not have one. She lies in bed or sits up in a chair. She has no form an entertain. The staff seem nice and caring, but they don't follow with with the simplest of request and do not know where to get what they need to make a resident comfortable. This concerns me. If they can't do these things, will the be attentive to her medical needs as well? "